Develop Bugs

[Q] Warranty replacement?

I have the screen lines and blobs issue on my phone pretty bad and I was thinking about doing a warranty replacement. The thing is though, if it means getting a refurbished phone then i don't want to do it.
As I understand some other people's experience, if I send to Samsung for replacement I will get a new phone but if i send to tmobile I will get a refurbished one, is that right? Can anyone with experience verify?

Just send the phone into t mobile and when they send another phone back just use it for a bit them and that one back to them if ou send phone back more then 3 time they will give you a new different phone my sis did it and t more gave her the sgs3
Sent from my SGH-T989 using xda app-developers app

rabbit505 said:
Just send the phone into t mobile and when they send another phone back just use it for a bit them and that one back to them if ou send phone back more then 3 time they will give you a new different phone my sis did it and t more gave her the sgs3
Sent from my SGH-T989 using xda app-developers app
Click to expand...
Click to collapse
Thanks but I would rather not try to risk ending up with a refurbished phone in case tmobile doesn't do that consistently. Has anyone had experience with returning a phone to Samsung? Do you always receive a new phone in return or refurbished?

Help hardbrick my lg g4 t-mobile

HELP HARD BRICKED my LG G4
At the time I did and ended Downgrade process seemed that all ends well but the device was turned off and no longer enciendio not give anything the PC screen or only recognizes the device as QHSUSB_BULK to find and install the drivers recognize the device with the name Qualcomm HS-USB QLoader 9008 (COM13):crying::crying::crying:
Thanks for taking the time to read the post and I hope you are taking the time to read this, and you can help me solve this brick on my lg g4:good:
any solution? :crying:

As far as I know there is no fix if you attempted to downgrade your bootstack...sorry. There is a bold lettered post warning not to attempt a downgrade. Hopefully you can get a replacement through your carrier but they may deny it if they can figure out what you did.

it is not known whether there will be any solution as lg LG G2 or G4?

I sent mine in to LG repair and about a week later got it back fixed and flashed to 81110N under warranty.
Took about 8 days total.

Barsky said:
I sent mine in to LG repair and about a week later got it back fixed and flashed to 81110N under warranty.
Took about 8 days total.
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Click to collapse
Bingo! there is no such thing as a hard brick if you got the right equipment.
How much did they charge to repair it ?

One Twelve said:
Bingo! there is no such thing as a hard brick if you got the right equipment.
How much did they charge to repair it ?
Click to expand...
Click to collapse
Under warranty = No Charge
(or at least did in this case)

Just tell tmo to send you a replacement under warranty for $20. They'll pay for shipping both ways.

Sfkn2 said:
Just tell tmo to send you a replacement under warranty for $20. They'll pay for shipping both ways.
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I had not heard of that service. Nice.
But, I actually wanted my particular phone back. I don't have any of the problems some others have reported with wonky screens, messed up batteries, wifi issues or whatever some folks have experienced and I did not want a refurb nor even take a chance with another new unit. If I experienced any of these issues, I'd have been all over this for the quick turnaround.
Also, I bought mine outright and am a prepaid customer. TMO's official answer to our service requests is: Suck a big pink ****...go to lg

Barsky said:
Under warranty = No Charge
(or at least did in this case)
Click to expand...
Click to collapse
Yeah but don't they check the device and discover you just voided your warranty ?
Even then it isn't the end of the world, these guys have the tools to fix it.

One Twelve said:
Yeah but don't they check the device and discover you just voided your warranty ?
Even then it isn't the end of the world, these guys have the tools to fix it.
Click to expand...
Click to collapse
nope

and you do not know someone who is working on a solution?

-deleted-

Gerson Carranza said:
and you do not know someone who is working on a solution?
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Click to collapse
Barsky said:
I had not heard of that service. Nice.
But, I actually wanted my particular phone back. I don't have any of the problems some others have reported with wonky screens, messed up batteries, wifi issues or whatever some folks have experienced and I did not want a refurb nor even take a chance with another new unit. If I experienced any of these issues, I'd have been all over this for the quick turnaround.
Also, I bought mine outright and am a prepaid customer. TMO's official answer to our service requests is: Suck a big pink ****...go to lg
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Click to collapse
Well.... then send it to LG.. They don't send refurb units unless they absolutely cannot repair yours.

Sfkn2 said:
Well.... then send it to LG.. They don't send refurb units unless they absolutely cannot repair yours.
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Click to collapse
Yeah, long since have gotten back repaired.

Last time I shipped them my G2 for the digitizer, it only took them three days.
Sent from my LG-H811 using Tapatalk

I can not take it to the store for t mobile Warrantable me because I live in El Salvador

http://gsmmarhaba.com/threads/unbrick-lg-g4-brick-hs-usb-qdloader-9008-without-box.612/

Before I KDZ this LG G4 Verizon....

Before I do a KDZ, since I'm in a boot loop, I have a question.
Will I lose my data if I do a normal KDZ per this thread? -- http://forum.xda-developers.com/g4/general/guide-lg-g4-stock-firmware-to-stock-kdz-t3107848
I have family photos and videos I want to keep. Factory reset fails, as does Wipe Cache from the Recovery screen.
I can get into Download/Firmware/Fastboot mode.
I was simply taking a picture today and it just shut off and now is stuck in a bootloop. I was 11A, rooted and had xposed on it.
THanks,
Evo

How did you get into a boot loop? You were on 11A, so what version are you planning to KDZ?

EvoNotion said:
Before I do a KDZ, since I'm in a boot loop, I have a question.
Will I lose my data if I do a normal KDZ per this thread? -- http://forum.xda-developers.com/g4/general/guide-lg-g4-stock-firmware-to-stock-kdz-t3107848
I have family photos and videos I want to keep. Factory reset fails, as does Wipe Cache from the Recovery screen.
I can get into Download/Firmware/Fastboot mode.
I was simply taking a picture today and it just shut off and now is stuck in a bootloop. I was 11A, rooted and had xposed on it.
THanks,
Evo
Click to expand...
Click to collapse
mine did the same thing. But this didnt work for me

demass430 said:
mine did the same thing. But this didnt work for me
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Click to collapse
KDZ didn't work, however it did get the recovery back to Official from Modified, and now VZW is sending me a new phone

Make sure you don't have any dings on the housing or VZW will charge you $500 and say you dropped the phone or some BS like that.
I found it safer mailing back to LG but that took 2 weeks to process.

EvoNotion said:
KDZ didn't work, however it did get the recovery back to Official from Modified, and now VZW is sending me a new phone
Click to expand...
Click to collapse
I'm in the same boat in a way. Did vzw actually send you a brand new one or a refurb? Considering Sprint acknowledged this as a hardware defect that's widespread I think vzw should issue new, recently assembled hardware revisions as replacements.
Trying to figure out how to best approach them about it.

joel32137 said:
Make sure you don't have any dings on the housing or VZW will charge you $500 and say you dropped the phone or some BS like that.
I found it safer mailing back to LG but that took 2 weeks to process.
Click to expand...
Click to collapse
dplane said:
I'm in the same boat in a way. Did vzw actually send you a brand new one or a refurb? Considering Sprint acknowledged this as a hardware defect that's widespread I think vzw should issue new, recently assembled hardware revisions as replacements.
Trying to figure out how to best approach them about it.
Click to expand...
Click to collapse
Rehab, just flashed the kdz to make recovery official and all is well

dplane said:
I'm in the same boat in a way. Did vzw actually send you a brand new one or a refurb? Considering Sprint acknowledged this as a hardware defect that's widespread I think vzw should issue new, recently assembled hardware revisions as replacements.
Trying to figure out how to best approach them about it.
Click to expand...
Click to collapse
With my experience, VZW sends refurbs 99% of the time which is BS considering my phone was only 3 weeks old and past the 14 day rule. Can't complain though since I did the whole Verizon LG G4 money maker deal and got this for free anyways...
https://slickdeals.net/f/8169802-verizon-lg-g4-20-mm-owned-outright

dplane said:
I'm in the same boat in a way. Did vzw actually send you a brand new one or a refurb? Considering Sprint acknowledged this as a hardware defect that's widespread I think vzw should issue new, recently assembled hardware revisions as replacements.
Trying to figure out how to best approach them about it.
Click to expand...
Click to collapse
VZW always sends Certified Like New Replacements in advance and provide pre-paid return shipping...
http://www.verizonwireless.com/support/certified-like-new-replacements/

dplane said:
I'm in the same boat in a way. Did vzw actually send you a brand new one or a refurb? Considering Sprint acknowledged this as a hardware defect that's widespread I think vzw should issue new, recently assembled hardware revisions as replacements.
Trying to figure out how to best approach them about it.
Click to expand...
Click to collapse
Another thing to keep in mind is that if you go the VZW "trade-in for refurb" route, you're refurb phone will have a new IMEI. This may be an issue if you decide to leave VZW within the warranty period. If your IMEI doesn't match your receipt, LG may not honor the warranty.
I had this issue with a Samsung phone and Samsung didn't honor the warranty so I was SOL.... Lesson learned...

Bootloop issues on 13B....Due to motherboard

As most of you know its an issue with phones with a serial of 505 and H/W Rev 1... Didn't know it would happen on Verizon or not... Well i can confirm it. Was browsing YouTube and it randomly froze. Now all it does it bootloop. Verizon was cool to deal with on the issue and didn't try to claim it wasn't a problem.

Surprised no one has asked or said anything...

That sucks. I got a 507 serial, so I hope I will be spared. But it will be difficult if you paid off the phone and are not associated with Verizon anymore. Then you have to mail the phone to LG, and I heard their repair service is pretty spotty.

Still under manufacturer warranty. I am thinking of buying out the phone and going to Googles project fi. Verizon is getting too expensive and big for their britches....

I have a 505 but I am still on he original firmware. I think it is the 10B. Is it the firmware version that causes the problems? I have delaying the update since I got the phone in November.
Sent from my VS986 using Tapatalk

wekurtz74 said:
I have a 505 but I am still on he original firmware. I think it is the 10B. Is it the firmware version that causes the problems? I have delaying the update since I got the phone in November.
Sent from my VS986 using Tapatalk
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Click to collapse
100% sure the answer is no - firmware has nothing to do with it. I had a 505 since the day it was released and I was still running 10B too when the dreaded bootloop issue hit my device a couple of weeks ago. I know others who were running upgraded firmware on Verizon and they got the bootloop issue too.

Yup i got the issue of it bootlooping. I got my replacement every time i do alot of thi gs on my first g4 it will freaze and reboot then a bootloop for a bit

Happened to me in Thursday night. Got my replacement today. I was on rooted 13B on 505

dman1049 said:
Still under manufacturer warranty. I am thinking of buying out the phone and going to Googles project fi. Verizon is getting too expensive and big for their britches....
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Click to collapse
I have been kickin around the idea of switching to project FI also because Verizon is so damn expensive. But I still have my unlimited plan with Verizon, also I am concern with poor coverage.
I also just got mine back from warranty repair this weekend,

The coverage is a little less abundant than Verizon. I noticed I've used less data since going to project Fi. I don't feel like I need to get my moneys worth out of my plan every month.

My Verizon LG G4 505x/v1.0 hardware "pre-order" hit the bootloop issue today. It started with a random reboot while I was going to lunch, another reboot a minute later, then 30 seconds of straight vibrating, then... dead. I've gotten it to show a battery symbol when plugging it in since then, and now it does the same bootloop everyone has mentioned. I've started a replacement via Best Buy's Geek Squad, otherwise I have to mail the phone out to LG, wait for them to assess it, then send me one back. It's already 5-7 days because they're backlogged... which makes me wonder if tons of these have started failing or if stock is just low because the V10 came out a while back.
Does anyone know if Best Buy or Verizon can connect (JTAG method?) to the old phone and extract data from internal storage when it's stuck like this?

LG g4 verizon stuck in bootloop. Pretty much the same thing, I was using an app and it froze and now is stuck.
After a few phone calls Verizon is replacing the device. It was painful though. I had to play dumb and act like I was doing everything "tech" support asked me to do. Even though I already tried everything.
Now the question is with my phone being rooted will they still replace it. Ive had to do a warranty replacement a couple years back and didnt have a problem. Ill update everyone.

This happened to mine about a month ago. I don't know what the serial number was on it, but I got it at Launch. My wife's G4 started having this problem on Friday and her serial number starts with 506. VZW is shipping another.

eastmesawhat said:
LG g4 verizon stuck in bootloop. Pretty much the same thing, I was using an app and it froze and now is stuck.
After a few phone calls Verizon is replacing the device. It was painful though. I had to play dumb and act like I was doing everything "tech" support asked me to do. Even though I already tried everything.
Now the question is with my phone being rooted will they still replace it. Ive had to do a warranty replacement a couple years back and didnt have a problem. Ill update everyone.
Click to expand...
Click to collapse
I sent mine back, it was rooted so we'll see if Verizon charges.

Temporary fix that might work for you guys
I decided to see if I can get my data off my phone using any means necessary and I do mean any means necessary. I was able to get my data off my phone by baking the motherboard. I've included a crappy YouTube video that I made in order to show you that it does work. Hope this helps people out that want to get their data off the phone before they throw it away.
youtu.be/MPDVynnH0zg

Custom ROMs on AT&T version?

Hello,
I have two Z2 Force phones still brand new in the box that I bought last year when Motorola sold them for $99 on their website, they are for ATT and I have read ATT isn't pushing anything past Android 8.0
Is there anyway I can install a custom ROM to get to android 9 or 10? or is that only for factory unlocked Z2 force from Motorola?
Thank you!

cms062407 said:
Hello,
I have two Z2 Force phones still brand new in the box that I bought last year when Motorola sold them for $99 on their website, they are for ATT and I have read ATT isn't pushing anything past Android 8.0
Is there anyway I can install a custom ROM to get to android 9 or 10? or is that only for factory unlocked Z2 force from Motorola?
Thank you!
Click to expand...
Click to collapse
LOL, it was not last year, it was before the last year (November, 2018).
You can get upgraded when you have att sim card in.
Or do a offline upgrade to the whatever the last 8.0 version.
No Android 9 for att version so far.
Verizon and unlocked version can get Android 9
Sent from my LG-LS997 using Tapatalk

cgigate said:
LOL, it was not last year, it was before the last year (November, 2018).
You can get upgraded when you have att sim card in.
Or do a offline upgrade to the whatever the last version.
Sent from my LG-LS997 using Tapatalk
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Click to collapse
lol, oh..didn't realize I've had these phones sitting around for so long, i guess
I use ATT and could put my SIM in...but is there anyway to unlock this bootloader, install TWRP and a custom ROM?

cms062407 said:
lol, oh..didn't realize I've had these phones sitting around for so long, i guess
I use ATT and could put my SIM in...but is there anyway to unlock this bootloader, install TWRP and a custom ROM?
Click to expand...
Click to collapse
You need try to get bootloader unlocking code from Motorola.
Last check a year ago, Motorola/Lenovo not giving the code.
I sold mine two brand new as well.
Sent from my LG-LS997 using Tapatalk