Related
Will Sprint give me a replacement phone if I don't have any insurance? I've heard that the Epic 4G Touch comes with a manufacturer's warranty so is it possible my phone can be replaced by this? I'll use a Jig to reset the ODIN count if needed.
I would like to know so that I don't order a Jig for no reason
iniz94 said:
Will Sprint give me a replacement phone if I don't have any insurance? I've heard that the Epic 4G Touch comes with a manufacturer's warranty so is it possible my phone can be replaced by this? I'll use a Jig to reset the ODIN count if needed.
Click to expand...
Click to collapse
Wondering the same. I did the same thing u did to yours. Data partition is messed up. I have insurance on my line but I don't have my epic touch activated now so I wonder if I can Activate and then take it in.
Sent from my Nexus S 4G using xda premium
musclehead84 said:
Wondering the same. I did the same thing u did to yours. Data partition is messed up. I have insurance on my line but I don't have my epic touch activated now so I wonder if I can Activate and then take it in.
Sent from my Nexus S 4G using xda premium
Click to expand...
Click to collapse
Sure you can from what I have heard
Sent from my SPH-D710 using Tapatalk
all phones come with a warranty. You just have to convince them it's a hardware defect. I've had many a phone replaced without using the insurance because of a bad power button or a bad plug. The insurance only comes into play for loss, water, or cracked glass.
Sent from my SPH-D710 using XDA App
Thanks. So what do you think are my chances if I use a Jig to reset the Odin count? My phone is still stuck in a boot loop and when I turn it on, it says the International Version stuff.
Edit: I think my phone's battery just died. Will it charge regularly if it's just connected to the USB?
Just got my epic replaced on Saturday, my charging port had oxidized somehow and my phone would think its charging all the time causing crazy battery loss.
Since it was a hardware defect that wasn't my fault (phone had no water damage and tech saw that this was a known issue) they replaced it free of charge.
Sent from my Galaxy S2
i dont mean to hijack this thread, but if i bought my phone from letstalk would i still be able to get a replacement if i convinced sprint there was a hardware defect?
Also, does anyone know what they do to the phones?
I.e. do they give you a replacement phone on the spot and collect your old phone? Or do they send your old phone to some factory to make sure you need a replacement phone, and if not, repair it?
iniz94 said:
Also, does anyone know what they do to the phones?
I.e. do they give you a replacement phone on the spot and collect your old phone? Or do they send your old phone to some factory to make sure you need a replacement phone, and if not, repair it?
Click to expand...
Click to collapse
Depends if they have any to give u. Most if the time they do so they just take your old phone and give u a new one on the spot. If they don't they will order u one.
Sent from my Nexus S 4G using xda premium
ImaWinRAR said:
i dont mean to hijack this thread, but if i bought my phone from letstalk would i still be able to get a replacement if i convinced sprint there was a hardware defect?
Click to expand...
Click to collapse
No they wont. When my Nexus s 4g didnt get good enough reception i went a sprint store to show them how wifi wouldnt connect they looked at it and checked on their computer and simply said "contact Let's talk for a replacement" so i did. I got my ET4G for $70 when sprint was asking for $200 plus it was way over the returned period. So just do the same with Lets talk act like the phone is messed up on its on or something im sure they change it.
So apparently Sprint replaces with Hardware defects. Could I technically mask a data partition error from rooting as a hardware error? I'd have to reset the Odin count though
ravizzle said:
Just got my epic replaced on Saturday, my charging port had oxidized somehow and my phone would think its charging all the time causing crazy battery loss.
Since it was a hardware defect that wasn't my fault (phone had no water damage and tech saw that this was a known issue) they replaced it free of charge.
Sent from my Galaxy S2
Click to expand...
Click to collapse
Hey did you have your phone rooted when you brought it in? Just wondering because I am having the same problem. My phone isn't recognizing when it is plugged into the computer either and I can't create a connection to unroot. =/ Any suggestions?
hooshR said:
Hey did you have your phone rooted when you brought it in? Just wondering because I am having the same problem. My phone isn't recognizing when it is plugged into the computer either and I can't create a connection to unroot. =/ Any suggestions?
Click to expand...
Click to collapse
Try Mobile Odin. I've never used it but if you can get the stock firmware tar on your SD card by downloading it directly, then you can use mobile Odin to flash it over.
hooshR said:
Hey did you have your phone rooted when you brought it in? Just wondering because I am having the same problem. My phone isn't recognizing when it is plugged into the computer either and I can't create a connection to unroot. =/ Any suggestions?
Click to expand...
Click to collapse
Yea mine was rooted, they didn't care, tech just said they will restore to stock before they give to me back.
Sent from my Galaxy S2
Im jsut wondering, if something ever happens to my GSM Gnex can i send in for warranty since it is not a USA phone?
Didn't the store/site you got it from provide you with a warranty? they usually send out to Samsung on your behalf and take care of all of that..I dun see why you can't go to Samsung yourself, should be okay and covered
Sent from my Galaxy Nexus using Tapatalk
leonironchef said:
Didn't the store/site you got it from provide you with a warranty? they usually send out to Samsung on your behalf and take care of all of that..I dun see why you can't go to Samsung yourself, should be okay and covered
Click to expand...
Click to collapse
Actually Samsung Europe has absolutely no obligation to honor your warranty if you imported a grey market device. You have to go through your importer.
Yes speaking of grey market, check if your warranty is based on the international warranty handled by your importer...ow there are regional warranties so your importer has to get it fixed in the country of origin...so not necessarily USA
Sent from my Galaxy Nexus using Tapatalk
i purchased it from amazon, so ?
hitmanre said:
i purchased it from amazon, so ?
Click to expand...
Click to collapse
i bought mine from european web site , had issues , called samsung , they send me shipping label repaired here in usa (texas) sent back cost me nothing but time and they didnt ask were i got it , so no u dont have to call the people u got it from call samsung they will fix it they dont care were u got it. the phone just came out everyones is under warranty , now if u wait to long then u may have issues cause they wont no how old it is , but right now ur good, they actually sent me brand new one box and everything mine was not repairable they said
drawde40599 said:
i bought mine from european web site , had issues , called samsung , they send me shipping label repaired here in usa (texas) sent back cost me nothing but time and they didnt ask were i got it , so no u dont have to call the people u got it from call samsung they will fix it they dont care were u got it. the phone just came out everyones is under warranty , now if u wait to long then u may have issues cause they wont no how old it is , but right now ur good, they actually sent me brand new one box and everything mine was not repairable they said
Click to expand...
Click to collapse
You had to have lucked out. Samsung has been refusing service in the US to everyone since the phone is from Europe.
OP your best bet is a warranty through Amazon that you should have. If not, Ensquared will provide you with a warranty.
Sent from my GT-N7000 using xda premium
joshnichols189 said:
You had to have lucked out. Samsung has been refusing service in the US to everyone since the phone is from Europe.
OP your best bet is a warranty through Amazon that you should have. If not, Ensquared will provide you with a warranty.
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
im not sure were u herd or read this but its not true they were more than happy to help me they did not ask me any questions about my phone not even imei number this was 2 weeks ago , call them yourself 1-888-987-4357 they even called me back 3 days later make sure i received my brand new phone
drawde40599 said:
im not sure were u herd or read this but its not true they were more than happy to help me they did not ask me any questions about my phone not even imei number this was 2 weeks ago , call them yourself 1-888-987-4357 they even called me back 3 days later make sure i received my brand new phone
Click to expand...
Click to collapse
I didn't only hear this.. they refused me service and told me to call Samsung Europe.
Sent from my GT-N7000 using xda premium
Do you need to reset binary counter like gs2?? Do you need to do clean install if you installed rom before?
hp13 said:
Do you need to reset binary counter like gs2?? Do you need to do clean install if you installed rom before?
Click to expand...
Click to collapse
I did, I went back to stock 4.0.1 then relocked bootloader then let the phone update to 4.02 and sent it in . I didn't see a counter on galaxy nexus but I have a jig that I use for my captivate and gs2's so I did "jig" it just cause .......
drawde40599 said:
I did, I went back to stock 4.0.1 then relocked bootloader then let the phone update to 4.02 and sent it in . I didn't see a counter on galaxy nexus but I have a jig that I use for my captivate and gs2's so I did "jig" it just cause .......
Click to expand...
Click to collapse
ok thats helpful. thanks.. right now i am just testing the stock roms battery life..i am coming from galaxy s2 i9100... so i am so excited to join nexus side
joshnichols189 said:
I didn't only hear this.. they refused me service and told me to call Samsung Europe.
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
This was my exact experience too. Should I just call back and try a different CSR?
Just got off the phone with Samsung UK, who referred me to their repair location: "Intercity".
Intercity has told me they will *NOT* service phones from overseas any longer. ONLY phones that are within the EU.
awesome. Gonna call Samsung USA and Samsung Canada back now.
Hey guys! My phone's wifi antenna seems to be borked. Won't turn on (stuck at: "turning on wifi...", but never goes on), and it's causing my phone to reboot over and over and over again without stopping! Horrible! I tried to get Samsung to send me a replacement, but they won't because it was made in Korea. Anyone know what I can do? Has anyone had success getting a replacement GSM phone made by Samsung?
Please help! I'm really stuck! Thanks!
did you buy it off a website? Contact the website..
Sent from my Galaxy Nexus
How do you know it's a hardware defect? Did you try reflashing the stock images?
Sent from my Galaxy Nexus using Tapatalk
We need more info. Are you rooted? What rom u on? Have you tried to use adb to go back to stock?
Sent from my Galaxy Nexus using xda premium
i was rooted when it started rebooting, so I went back to stock and the same thing happened. I'm 100% stock everything right now, locked bootloader and it wont stop rebooting. I don't really care to solve the problem of the rebooting, I just want to know how others here were able to send it in to Samsung and get a replacement (GSM model).
Anyone know?
Thye have told me they won't fix my UK supported GSM nexus also.
I would have to send it to the UK facility to get it repaired or replaced, but that facility will NOT accept shipment to/from the USA.... So I would have to find someone in the UK to accept the phone, send it it, receive it, and send it back to me.
BOOOOOOOOOOOOO.
lafrad said:
Thye have told me they won't fix my UK supported GSM nexus also.
I would have to send it to the UK facility to get it repaired or replaced, but that facility will NOT accept shipment to/from the USA.... So I would have to find someone in the UK to accept the phone, send it it, receive it, and send it back to me.
BOOOOOOOOOOOOO.
Click to expand...
Click to collapse
Sounds like you and I are in the same boat. That is so sucky! I will never buy a phone off contract again!
buying a canadaian phone outright would probably be a pretty "normal" warrenty experiance...
Where did you purchase your Nexus? Try contacting the reseller to see if they can handle the warranty or repair for you.
Next time go with Negri Electronics if plan on purchasing another international phone.
Sent from my Galaxy Nexus using XDA
I had the same problem but luckily I purchased my phone from Negri and well they have shipped it to Samsung for repair but I am without my Nexus for going on two weeks now and it could be up to 4 weeks before I see it again. But atleast they were kind enough to get it repaired for me.
OP tell us where you bought the phone from... it matters. Samsung (usually) won't process warranty claims if you imported a grey market device. You have to contact the site you purchased from to initiate the warranty claim.
This is why its so important to choose your importer carefully based on how they handle warranties.
Hello XDA!
As the title says, I am really stupid and accidentally ran the bootloader unlocking program intended for verizon on my sprint s3.
Now my phone won't even start.
What dooooooo?
Kevin
Can u get to oden?
Sent from my SPH-L710 using Tapatalk 2
auau465121 said:
Can u get to oden?
Sent from my SPH-L710 using Tapatalk 2
Click to expand...
Click to collapse
I tried the USB dongle thing, tried vol down + power + home, I can't get it to do anything. However, when i hold the power button with it connected to the PC, the PC will make usb connection sounds like it's turning on and off.
kev510 said:
I tried the USB dongle thing, tried vol down + power + home, I can't get it to do anything. However, when i hold the power button with it connected to the PC, the PC will make usb connection sounds like it's turning on and off.
Click to expand...
Click to collapse
take the battery out. plug your phone in and try to go into download mode.
I did the same thing only with the AT&T version on my Sprint s3. It's officially bricked. If you take it back to the Sprint store they'll swap it out for a new one. There is literally nothing else you can do. It sucks. I know.
Sent from my SPH-L710 using xda app-developers app
Please read forum rules before posting
Questions go in Q&A
Thread moved
Thank you for your cooperation
Friendly Neighborhood Moderator
sandman795 said:
I did the same thing only with the AT&T version on my Sprint s3. It's officially bricked. If you take it back to the Sprint store they'll swap it out for a new one. There is literally nothing else you can do. It sucks. I know.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
As was stated here.. If you can't get it to download mode (Odin) then your gonna be taking back to store.. It sucks.. just ensure you triple check before flashing anything.. our phone is the SPH-L710. I have seen some who have flashed roms (tried to) for the I9300.. Which is the international version.. So just becareful on next adventure.. and most of all, don't be afraid to ask!!! This place is a wealth of knowledge and most are always willing to help.
Thank you everyone!
Looks like I will try to get it swapped out at the Sprint store.. I hope they won't give me any trouble for not being their customer though.
I appreciate everyone's time!
Kevin
kev510 said:
Thank you everyone!
Looks like I will try to get it swapped out at the Sprint store.. I hope they won't give me any trouble for not being their customer though.
I appreciate everyone's time!
Kevin
Click to expand...
Click to collapse
Just play dumb. "phone died"
kev510 said:
Thank you everyone!
Looks like I will try to get it swapped out at the Sprint store.. I hope they won't give me any trouble for not being their customer though.
I appreciate everyone's time!
Kevin
Click to expand...
Click to collapse
Just to update (for anyone in my situation without a Sprint account), two sprint stores wouldn't replace my phone because I don't have a Sprint account. I even told them that the reason why I want to fix it is to activate it for Sprint, but they wouldn't budge... It looks like I will have to find a friend who has Sprint, associate the broken S3's ESN with their account, and bring it back for replacement.
kev510 said:
Just to update (for anyone in my situation without a Sprint account), two sprint stores wouldn't replace my phone because I don't have a Sprint account. I even told them that the reason why I want to fix it is to activate it for Sprint, but they wouldn't budge... It looks like I will have to find a friend who has Sprint, associate the broken S3's ESN with their account, and bring it back for replacement.
Click to expand...
Click to collapse
Yea, that's probably not gona happen, because then they'll want to activate it [Sprint], on the 'donor' account. You my friend, may officially roughly 535$ in the hole...
kev510 said:
Just to update (for anyone in my situation without a Sprint account), two sprint stores wouldn't replace my phone because I don't have a Sprint account. I even told them that the reason why I want to fix it is to activate it for Sprint, but they wouldn't budge... It looks like I will have to find a friend who has Sprint, associate the broken S3's ESN with their account, and bring it back for replacement.
Click to expand...
Click to collapse
It makes sense. Why would Sprint replace a phone on there network if you don't even have their service..? Not trying to be mean, but it's common sense.
Some people buy bricked phones though.
teh roxxorz said:
Yea, that's probably not gona happen, because then they'll want to activate it [Sprint], on the 'donor' account. You my friend, may officially roughly 535$ in the hole...
Click to expand...
Click to collapse
Well atleast they make a pretty paperweight.
Sent from my SPH-L710 using Tapatalk 2
milky1112 said:
Well atleast they make a pretty paperweight.
Sent from my SPH-L710 using Tapatalk 2
Click to expand...
Click to collapse
Gotta love a 550$ paperweight!
As I said, they will replace the phone if I register the ESN on my friend's Sprint account.
kev510 said:
Just to update (for anyone in my situation without a Sprint account), two sprint stores wouldn't replace my phone because I don't have a Sprint account. I even told them that the reason why I want to fix it is to activate it for Sprint, but they wouldn't budge... It looks like I will have to find a friend who has Sprint, associate the broken S3's ESN with their account, and bring it back for replacement.
Click to expand...
Click to collapse
I do not think that is going to work. I think you are going to have to send your phone here.
Dude just call samsung and tell them phone died during a phone call say it wouldn't boot back up. You have a free year manufacture warranty use it. As long as your screen is not cracked samsung will replace your phone. I had two replaced gs3 . They will troubleshoot with you first then send you a box to send your old phone and a new or refurbished phone back. There really fast a week or days depends on where you live. The only problem or thing I didn't like was ups just left the phone at the door without me signing. I wasn't at home but just right on the ground on the front door it could have got stolen or rained on. Don't waste your time with sprint just call Sammy man . Oh my phone was rooted to and they never said a thing. All they do Is put new software on it and send it back out to someone else. Goodluck
Sent from my Nexus 7 using XDA Premium App
Yes, I believe you officially bricked it, it happened to be before, loaded a bad ROM, but for sprint?, I don't think it would be a problem, I went and said I got it a week ago, and I left it to charge one night, and woke up and bit won't turn on, and they gives it to their tech guy to check it out, but he failed because as we all know, its bricked and can't be turned on, it took like 2 hours for the check up, so idk, find something to kill time then go back lol, grab a hotdog , but anyway, so i had to pay insurance which was only like 48 I believe, which is better than buying a new galaxy s3 lol, but if you already for insurance, then you should be set , and should have to come back to the store In about 3 days to collect your new phone, and I'm sorry for your lost , and good luck
Sent from my SPH-L710 using xda premium
Hi guys I had flashed hellybean on my n7100 (UK phone on orange network) 2 weeks ago and then stupidly without thinking flashed an add-on which wasn't compatible with the rom. Unfortunately it corrupted my imei or I did something wrong when flashing various bits. I can confirm the rom was working brilliant until I started playing around with it. I cannot remember which add-on I flashed as I tried a couple of different kernels as well before I noticed what had happened. I didn't have a backup of my imei stupid me... (it changed the imei to the fake 004 number) as assumed from reading other posts and help topics I didn't have any service or network coverage. After a few days of trying my hardest to find a solution I had to give up and give into a warranty repair. So I reverted back to stock while using Triangle Away and Odin to put my correct regional stock non rooted rom into XXDMB2 and sent it back to Samsung.
Now they have cancelled the repair and are sending it back to me with broken imei no explanation given just cancelled and returning the phone.
Question is when it has been returned is there anyway I can inject the imei like the U.S. qualcomm version? (I know UK based n7100 doesn't have the qualcomm chip before anyone rips into me about it) I'm completely out of my depth with this one and I am assuming I have ruined my note 2 forever.
Any help will be much appreciated.
Well try to contact the user cvxcvx.
this is SPARTAAA
UtkarshGupta said:
Well try to contact the user cvxcvx.
this is SPARTAAA
Click to expand...
Click to collapse
Already been there thanks anyway I received an email from him, I read his post via a link he sent to me here on XDA and he cannot do it as it didn't work according to the testing he carried out quite recently.
Now I am totally lost and clueless, shall I just accept Ive killed my note 2 (as a phone anyway) through my lack of common sense by not backing up the efs
I have been searching but there is no solution to my problem that I can find anyway.
How have other users overcome this problem assuming they have managed to fix/inject/restore their imei number?
Demand answer for what reason they are cancelling the warranty repair and or try to force them if you can. Go to citizens advie borough and get documents with regards to consumer rights etc. If they think you ll give them a headache they might just get it done just to avoid issues. Ask your local paper to publish an article about it. Its all to do with how much you wanna push. Worst scenerio get them to repair it and pay the bill
Sent from my GT-N7100 using xda app-developers app
So the story unfolds as to why it has been cancelled, the screen has been cracked in transit to the service centre aaarrrrggggghhhhh. They have quoted me £138 for the repair of the screen before they look at the imei fault. So in having it returned and putting a claim in through my insurance absolute nightmare this is cannot believe this has happened. Thanks for the replies anyway.
Get insurance then get imei fixed
this is XXXDDDAAA
Are you sure it is the N7100? - Orange UK provide the N7105 AFAIK (That's what they sent me anyway!)
If it is the LTE version (The N7105) then your missing IMEI number is most likely due to having a Kernel for a N7100 installed. This is exactly what happened to me - took me hours to find and download the legit firmware for EE to flash with Odin - If you need it, let me know and I will upload it somewhere for you!
ruskairabbit said:
Are you sure it is the N7100? - Orange UK provide the N7105 AFAIK (That's what they sent me anyway!)
If it is the LTE version (The N7105) then your missing IMEI number is most likely due to having a Kernel for a N7100 installed. This is exactly what happened to me - took me hours to find and download the legit firmware for EE to flash with Odin - If you need it, let me know and I will upload it somewhere for you!
Click to expand...
Click to collapse
cheers mate im 100% its n7100 I had it from orange as soon as it was released iv checked to be certain it wasn't n7105 in case I mucked up somewhere it defo n7100 though thanks for the offer anyway
iamsloany said:
the screen has been cracked in transit to the service center
Click to expand...
Click to collapse
Regarding my Notes return from a Samsung repair .... the packaging was a joke. One postage sized stamp of bubble wrap in what looked like a bright yellow medical waste bag without the hazard emblem. I was stunned this thing survived its transit back undamaged.
Try to claim from post office
Sent from my GT-N7100 using xda app-developers app
Just got it back from samsung in the hope they may have repaired imei out of goodwill but there hopes and theres dreams and neither came true. Spoke to mobile phone insurance just had to email some paperwork off to them and it will be sent to them to sort out. FML
Sent from my GT-N7100 using xda app-developers app
Latest update from my problem finally got mobile phone insurance to sort the problem out (for anyone in the u.k stay away from peotect my bubble.com USELESS) had a new phone sent to me today. only took a couple of months to sort the problem out.
So im with my note 2 once again forgot how big and lovely it was lol. Bit dubious about flashing roms snd will always backup efs from now on. will root it later got the latest update over wifi soon as I turned it on.
Sent from my GT-N7100 using xda app-developers app