Hey guys! My phone's wifi antenna seems to be borked. Won't turn on (stuck at: "turning on wifi...", but never goes on), and it's causing my phone to reboot over and over and over again without stopping! Horrible! I tried to get Samsung to send me a replacement, but they won't because it was made in Korea. Anyone know what I can do? Has anyone had success getting a replacement GSM phone made by Samsung?
Please help! I'm really stuck! Thanks!
did you buy it off a website? Contact the website..
Sent from my Galaxy Nexus
How do you know it's a hardware defect? Did you try reflashing the stock images?
Sent from my Galaxy Nexus using Tapatalk
We need more info. Are you rooted? What rom u on? Have you tried to use adb to go back to stock?
Sent from my Galaxy Nexus using xda premium
i was rooted when it started rebooting, so I went back to stock and the same thing happened. I'm 100% stock everything right now, locked bootloader and it wont stop rebooting. I don't really care to solve the problem of the rebooting, I just want to know how others here were able to send it in to Samsung and get a replacement (GSM model).
Anyone know?
Thye have told me they won't fix my UK supported GSM nexus also.
I would have to send it to the UK facility to get it repaired or replaced, but that facility will NOT accept shipment to/from the USA.... So I would have to find someone in the UK to accept the phone, send it it, receive it, and send it back to me.
BOOOOOOOOOOOOO.
lafrad said:
Thye have told me they won't fix my UK supported GSM nexus also.
I would have to send it to the UK facility to get it repaired or replaced, but that facility will NOT accept shipment to/from the USA.... So I would have to find someone in the UK to accept the phone, send it it, receive it, and send it back to me.
BOOOOOOOOOOOOO.
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Sounds like you and I are in the same boat. That is so sucky! I will never buy a phone off contract again!
buying a canadaian phone outright would probably be a pretty "normal" warrenty experiance...
Where did you purchase your Nexus? Try contacting the reseller to see if they can handle the warranty or repair for you.
Next time go with Negri Electronics if plan on purchasing another international phone.
Sent from my Galaxy Nexus using XDA
I had the same problem but luckily I purchased my phone from Negri and well they have shipped it to Samsung for repair but I am without my Nexus for going on two weeks now and it could be up to 4 weeks before I see it again. But atleast they were kind enough to get it repaired for me.
OP tell us where you bought the phone from... it matters. Samsung (usually) won't process warranty claims if you imported a grey market device. You have to contact the site you purchased from to initiate the warranty claim.
This is why its so important to choose your importer carefully based on how they handle warranties.
Related
Im jsut wondering, if something ever happens to my GSM Gnex can i send in for warranty since it is not a USA phone?
Didn't the store/site you got it from provide you with a warranty? they usually send out to Samsung on your behalf and take care of all of that..I dun see why you can't go to Samsung yourself, should be okay and covered
Sent from my Galaxy Nexus using Tapatalk
leonironchef said:
Didn't the store/site you got it from provide you with a warranty? they usually send out to Samsung on your behalf and take care of all of that..I dun see why you can't go to Samsung yourself, should be okay and covered
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Actually Samsung Europe has absolutely no obligation to honor your warranty if you imported a grey market device. You have to go through your importer.
Yes speaking of grey market, check if your warranty is based on the international warranty handled by your importer...ow there are regional warranties so your importer has to get it fixed in the country of origin...so not necessarily USA
Sent from my Galaxy Nexus using Tapatalk
i purchased it from amazon, so ?
hitmanre said:
i purchased it from amazon, so ?
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i bought mine from european web site , had issues , called samsung , they send me shipping label repaired here in usa (texas) sent back cost me nothing but time and they didnt ask were i got it , so no u dont have to call the people u got it from call samsung they will fix it they dont care were u got it. the phone just came out everyones is under warranty , now if u wait to long then u may have issues cause they wont no how old it is , but right now ur good, they actually sent me brand new one box and everything mine was not repairable they said
drawde40599 said:
i bought mine from european web site , had issues , called samsung , they send me shipping label repaired here in usa (texas) sent back cost me nothing but time and they didnt ask were i got it , so no u dont have to call the people u got it from call samsung they will fix it they dont care were u got it. the phone just came out everyones is under warranty , now if u wait to long then u may have issues cause they wont no how old it is , but right now ur good, they actually sent me brand new one box and everything mine was not repairable they said
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You had to have lucked out. Samsung has been refusing service in the US to everyone since the phone is from Europe.
OP your best bet is a warranty through Amazon that you should have. If not, Ensquared will provide you with a warranty.
Sent from my GT-N7000 using xda premium
joshnichols189 said:
You had to have lucked out. Samsung has been refusing service in the US to everyone since the phone is from Europe.
OP your best bet is a warranty through Amazon that you should have. If not, Ensquared will provide you with a warranty.
Sent from my GT-N7000 using xda premium
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im not sure were u herd or read this but its not true they were more than happy to help me they did not ask me any questions about my phone not even imei number this was 2 weeks ago , call them yourself 1-888-987-4357 they even called me back 3 days later make sure i received my brand new phone
drawde40599 said:
im not sure were u herd or read this but its not true they were more than happy to help me they did not ask me any questions about my phone not even imei number this was 2 weeks ago , call them yourself 1-888-987-4357 they even called me back 3 days later make sure i received my brand new phone
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I didn't only hear this.. they refused me service and told me to call Samsung Europe.
Sent from my GT-N7000 using xda premium
Do you need to reset binary counter like gs2?? Do you need to do clean install if you installed rom before?
hp13 said:
Do you need to reset binary counter like gs2?? Do you need to do clean install if you installed rom before?
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I did, I went back to stock 4.0.1 then relocked bootloader then let the phone update to 4.02 and sent it in . I didn't see a counter on galaxy nexus but I have a jig that I use for my captivate and gs2's so I did "jig" it just cause .......
drawde40599 said:
I did, I went back to stock 4.0.1 then relocked bootloader then let the phone update to 4.02 and sent it in . I didn't see a counter on galaxy nexus but I have a jig that I use for my captivate and gs2's so I did "jig" it just cause .......
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ok thats helpful. thanks.. right now i am just testing the stock roms battery life..i am coming from galaxy s2 i9100... so i am so excited to join nexus side
joshnichols189 said:
I didn't only hear this.. they refused me service and told me to call Samsung Europe.
Sent from my GT-N7000 using xda premium
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This was my exact experience too. Should I just call back and try a different CSR?
Just got off the phone with Samsung UK, who referred me to their repair location: "Intercity".
Intercity has told me they will *NOT* service phones from overseas any longer. ONLY phones that are within the EU.
awesome. Gonna call Samsung USA and Samsung Canada back now.
Hi there, first poster here ( but I have been browsing this forum for more than a year)
I bought a HOX on August 16th, from Infinite Mobile in Malaysia, Kuala Lumpur. But never opened it till 26th because I was so busy and was away at the time my bro bought this for me. Picked it up after I got time, went out of country, opened it on 26th, and what did I find? DOUBLE YELLOW HAZES! I know this is a very common issue and is discussed here. If I'm correct, this is a hardware issue and somewhat related to heat and the screen. The only way to get this fixed is to get a replacement right? Now my question is, as I am currently out of country would that have any effect on the warranty. Because, I'm thinking of going to the store to get a replacement after I get back to Malaysia. But the problem is, I wont be returning until 1st October. And I couldn't register within 7 days like the sticker on the box says, to get 1+1 year warranty. But I do still get 1 year standard warranty right? And through that I should be able to get a replacement when I get back right? Can anyone here shed some light on this?
Also I did use the search function, but couldn't find anything useful, that's why I posted here. Also I emailed to HTC and to sis to about this a few days ago, but haven't got a reply. Much is appreciated.
Regards
aban714
I would contact the shop you bought it from.
..
Thank you for the reply. I tried to contact them but I cant seem to find any contact number or email. Guess going there is the only option. Can anyone confirm ( one from Malaysia preferably ) about my warranty. Will it get void if I go out of country? I am going to return on first October you know, it will be a bummer if it does void it.....
aban714 said:
Thank you for the reply. I tried to contact them but I cant seem to find any contact number or email. Guess going there is the only option. Can anyone confirm ( one from Malaysia preferably ) about my warranty. Will it get void if I go out of country? I am going to return on first October you know, it will be a bummer if it does void it.....
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You should be ok taking it to your local HTC centre. Contact them and ask.
Taking a phone out of the country won't void the warranty, just might make it harder to get the warranty, if you know what I mean.
BenPope said:
You should be ok taking it to your local HTC centre. Contact them and ask.
Taking a phone out of the country won't void the warranty, just might make it harder to get the warranty, if you know what I mean.
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Thank you for clearing that up. Also I don't think there is a local HTC centre where I am currently. Guess my only option is to return to Malaysia and go to the store where I bought it from.
P.S : Just wanted to say I just now got the update, 140mb in size and currently downloading. If I remember it correctly, im in the 707 zone.
Thanks again
aban714
If you cant get hold of the seller, then call HTC Malaysia, not sure what type of a warranty you got, some countries/retailers provide international warranties as well, so you might be able to get it fixed somewhere else.
Need some help ,bought used Galaxy Note 2 which was working fine then a week later all signal just stopped working,wifi is working and i can tether or bluetooth to other devices but i cant ring out or receive calls,im thinking the phone has been barred/blocked is there anyway i can get it working again..any suggestions pls.
aidy34 said:
Need some help ,bought used Galaxy Note 2 which was working fine then a week later all signal just stopped working,wifi is working and i can tether or bluetooth to other devices but i cant ring out or receive calls,im thinking the phone has been barred/blocked is there anyway i can get it working again..any suggestions pls.
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Sounds like whoever you have bought it from has reported it lost/stolen and got a replacement from the carrier who has blocked the IMEI number I'd contact whoever you bought it from, failing that the Police
Black listed imei and wont work in the country yiu live in. If allfails and cant solve the issue only chance of recovering your losses is sell it to someone abroad as it will be fine in anu country except urs. Some con artist did the same to me years ago I ended up giving rhe phone to my nro who lives abroad
Sent from my GT-N7100 using xda app-developers app
Get in touch with seller and tell them if they fail to refund ALL monies paid within 7 days you WILL go to the Police. Call their bluff and be prepared to do it.
Don't be friends with them, be stern and make sure you get the message across.
The seller is an ahole, simple as that. They knew exactly what they were doing to you.
Keep us up to date. Good luck.
Hi guys I had flashed hellybean on my n7100 (UK phone on orange network) 2 weeks ago and then stupidly without thinking flashed an add-on which wasn't compatible with the rom. Unfortunately it corrupted my imei or I did something wrong when flashing various bits. I can confirm the rom was working brilliant until I started playing around with it. I cannot remember which add-on I flashed as I tried a couple of different kernels as well before I noticed what had happened. I didn't have a backup of my imei stupid me... (it changed the imei to the fake 004 number) as assumed from reading other posts and help topics I didn't have any service or network coverage. After a few days of trying my hardest to find a solution I had to give up and give into a warranty repair. So I reverted back to stock while using Triangle Away and Odin to put my correct regional stock non rooted rom into XXDMB2 and sent it back to Samsung.
Now they have cancelled the repair and are sending it back to me with broken imei no explanation given just cancelled and returning the phone.
Question is when it has been returned is there anyway I can inject the imei like the U.S. qualcomm version? (I know UK based n7100 doesn't have the qualcomm chip before anyone rips into me about it) I'm completely out of my depth with this one and I am assuming I have ruined my note 2 forever.
Any help will be much appreciated.
Well try to contact the user cvxcvx.
this is SPARTAAA
UtkarshGupta said:
Well try to contact the user cvxcvx.
this is SPARTAAA
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Already been there thanks anyway I received an email from him, I read his post via a link he sent to me here on XDA and he cannot do it as it didn't work according to the testing he carried out quite recently.
Now I am totally lost and clueless, shall I just accept Ive killed my note 2 (as a phone anyway) through my lack of common sense by not backing up the efs
I have been searching but there is no solution to my problem that I can find anyway.
How have other users overcome this problem assuming they have managed to fix/inject/restore their imei number?
Demand answer for what reason they are cancelling the warranty repair and or try to force them if you can. Go to citizens advie borough and get documents with regards to consumer rights etc. If they think you ll give them a headache they might just get it done just to avoid issues. Ask your local paper to publish an article about it. Its all to do with how much you wanna push. Worst scenerio get them to repair it and pay the bill
Sent from my GT-N7100 using xda app-developers app
So the story unfolds as to why it has been cancelled, the screen has been cracked in transit to the service centre aaarrrrggggghhhhh. They have quoted me £138 for the repair of the screen before they look at the imei fault. So in having it returned and putting a claim in through my insurance absolute nightmare this is cannot believe this has happened. Thanks for the replies anyway.
Get insurance then get imei fixed
this is XXXDDDAAA
Are you sure it is the N7100? - Orange UK provide the N7105 AFAIK (That's what they sent me anyway!)
If it is the LTE version (The N7105) then your missing IMEI number is most likely due to having a Kernel for a N7100 installed. This is exactly what happened to me - took me hours to find and download the legit firmware for EE to flash with Odin - If you need it, let me know and I will upload it somewhere for you!
ruskairabbit said:
Are you sure it is the N7100? - Orange UK provide the N7105 AFAIK (That's what they sent me anyway!)
If it is the LTE version (The N7105) then your missing IMEI number is most likely due to having a Kernel for a N7100 installed. This is exactly what happened to me - took me hours to find and download the legit firmware for EE to flash with Odin - If you need it, let me know and I will upload it somewhere for you!
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cheers mate im 100% its n7100 I had it from orange as soon as it was released iv checked to be certain it wasn't n7105 in case I mucked up somewhere it defo n7100 though thanks for the offer anyway
iamsloany said:
the screen has been cracked in transit to the service center
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Regarding my Notes return from a Samsung repair .... the packaging was a joke. One postage sized stamp of bubble wrap in what looked like a bright yellow medical waste bag without the hazard emblem. I was stunned this thing survived its transit back undamaged.
Try to claim from post office
Sent from my GT-N7100 using xda app-developers app
Just got it back from samsung in the hope they may have repaired imei out of goodwill but there hopes and theres dreams and neither came true. Spoke to mobile phone insurance just had to email some paperwork off to them and it will be sent to them to sort out. FML
Sent from my GT-N7100 using xda app-developers app
Latest update from my problem finally got mobile phone insurance to sort the problem out (for anyone in the u.k stay away from peotect my bubble.com USELESS) had a new phone sent to me today. only took a couple of months to sort the problem out.
So im with my note 2 once again forgot how big and lovely it was lol. Bit dubious about flashing roms snd will always backup efs from now on. will root it later got the latest update over wifi soon as I turned it on.
Sent from my GT-N7100 using xda app-developers app
hello,
I purchased a tmobile note 7 2nd hand and I ve been using it on att with no issues. However, I'm trying to exchange it for a new one when it comes out. But I am having issues with returning it. T mobile will not help because they said I don't have a plan with them, I have called Samsung about ten times all telling me they will escalate my care and I get no where. Also called consumer safety and they were no help. Any one else having these problems?? Please help
Jleech330 said:
hello,
I purchased a tmobile note 7 2nd hand and I ve been using it on att with no issues. However, I'm trying to exchange it for a new one when it comes out. But I am having issues with returning it. T mobile will not help because they said I don't have a plan with them, I have called Samsung about ten times all telling me they will escalate my care and I get no where. Also called consumer safety and they were no help. Any one else having these problems?? Please help
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I bought a TMobile one but returned it due to the bootloader being locked. Then I bought the Exynos international version and love it.. I have intruded and ran exposed put some mods on there and this phone is working beautifully but now the recall is technically in effect. I bought mine through a seller on eBay which one is no longer selling stuff anymore into when I called eBay they said it's not the sellers fault because the recall happened after I've already received my note so eBay sided with the seller. So I've called Samsung 6 x and everytime I get a different response from a different person one of them told me take it back to T-Mobile after I explained it's not a TMobile phone I'm just using a T-Mobile SIMs card they said it doesn't matter TMobile will switch it out for me which was a lie another person told me I needed to wait on hold to talk to a different apartment after 48 minutes I was hung up on another time I called they told me that basically I have to go through eBay and Samsung is not responsible which I do not understand because it's Samsung recalling the phones so Samsung should be replacing the phones