Note 7 return help - Note 7 Questions & Answers

hello,
I purchased a tmobile note 7 2nd hand and I ve been using it on att with no issues. However, I'm trying to exchange it for a new one when it comes out. But I am having issues with returning it. T mobile will not help because they said I don't have a plan with them, I have called Samsung about ten times all telling me they will escalate my care and I get no where. Also called consumer safety and they were no help. Any one else having these problems?? Please help

Jleech330 said:
hello,
I purchased a tmobile note 7 2nd hand and I ve been using it on att with no issues. However, I'm trying to exchange it for a new one when it comes out. But I am having issues with returning it. T mobile will not help because they said I don't have a plan with them, I have called Samsung about ten times all telling me they will escalate my care and I get no where. Also called consumer safety and they were no help. Any one else having these problems?? Please help
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Click to collapse
I bought a TMobile one but returned it due to the bootloader being locked. Then I bought the Exynos international version and love it.. I have intruded and ran exposed put some mods on there and this phone is working beautifully but now the recall is technically in effect. I bought mine through a seller on eBay which one is no longer selling stuff anymore into when I called eBay they said it's not the sellers fault because the recall happened after I've already received my note so eBay sided with the seller. So I've called Samsung 6 x and everytime I get a different response from a different person one of them told me take it back to T-Mobile after I explained it's not a TMobile phone I'm just using a T-Mobile SIMs card they said it doesn't matter TMobile will switch it out for me which was a lie another person told me I needed to wait on hold to talk to a different apartment after 48 minutes I was hung up on another time I called they told me that basically I have to go through eBay and Samsung is not responsible which I do not understand because it's Samsung recalling the phones so Samsung should be replacing the phones

Related

[Q]Samsung galaxy s2 not connecting to tmobile's network?? HELP?!?!

anyone out there have this same problem? for some reason my phone just didnt get any connection to tmobile and when trying to reconnect to network. it just says sim not able to connect to carrier.
Have you reseated your Sim? Or called tmo?
Sent from my SGH-T989 using XDA
yup. i havent called tmobile i plan on doing that tomorrow. but ive changed roms. changed the radio. and nothing.
Did you buy it from Tmobile or from ebay or craigslist? I bought mine of craigslist and my IMEI got blacklisted because of previous owner. And I got same message error,.
same thing happened to my galaxy s2. It all of a sudden stopped working. They wont give me any further information when I called them. The only solution was to get the person to lift the block by calling in. However I cant even contact that person since that persons number doenst work anymore and the phone was bought off of craigslist. No reciept no proof of purchase besides the phone and original box.
This has been happening for a long time now, and many many threads about it., so the sympathy level for those of you getting scammed is minimal., do your homework and protect yourself when buying off craigslist.
Sent from my SGH-T989 using XDA

[q] att galaxy s3 screen lock bypass

I found 2 phones along the interstate today where i work that both work still. A pantech and a Galaxy S III.(both ATT). they both have screen locks on them though. anyway to bypass these locks?
whip_24 said:
I found 2 phones along the interstate today where i work that both work still. A pantech and a Galaxy S III.(both ATT). they both have screen locks on them though. anyway to bypass these locks?
Click to expand...
Click to collapse
You don't say, but I'm assuming that there is no information on either screen while it is locked, that indicates who the phones belong to. You might be able to find out whose they are by contacting ATT and providing the IMEI numbers. Anything more than that is for the XDA pros to come up with.
the reason i want to bypass is to get a contact out of each phone and call them to get them back to the owners. last time i returned a phone to a store it never got returned...(i know this because i dated a girl that worked there and she said that when she worked there they never got returned to owners). i tried to call ATT but they can't release any of the info due to privacy restrictions.(which is good and understandable)
Unrelated: I found a phone like that one time. No lock but I called "Home" and setup to return phone. It was a couple who said the phone belonged to their daughter who'd died in a car accident there a couple days before. Weird.
Sent from my SAMSUNG-SGH-I747 using xda premium
whip_24 said:
the reason i want to bypass is to get a contact out of each phone and call them to get them back to the owners. last time i returned a phone to a store it never got returned...(i know this because i dated a girl that worked there and she said that when she worked there they never got returned to owners). i tried to call ATT but they can't release any of the info due to privacy restrictions.(which is good and understandable)
Click to expand...
Click to collapse
I do not know about Pantech but perhaps you can try Samsung regarding the Galaxy S3. If the owner registered the phone with them they might "work" with you to help contact the owner regarding the phone. Of course I doubt they will give out information but perhaps they are willing to play "middle man".
whip_24 said:
the reason i want to bypass is to get a contact out of each phone and call them to get them back to the owners. last time i returned a phone to a store it never got returned...(i know this because i dated a girl that worked there and she said that when she worked there they never got returned to owners). i tried to call ATT but they can't release any of the info due to privacy restrictions.(which is good and understandable)
Click to expand...
Click to collapse
If you're really concerned about getting the phone back to the owner, call the carrier and tell them you found devices you want to return.
They'll send you boxes with return shipping labels, then they'll contact the owner of the device to return it.
Although it sounds like you've already made up your mind about what you're going to do.

lolipop update then phone was blocked/blacklisted

So about 8 months ago I bought a used car. 6 months ago I found a Tmobile Note 3 lodged in the backseat of my car when I was runing some speaker wires. I didnt have the previous owners info anymore so I just put the phone in my dresser in casde he would contact me.
Well he never did. I charged it, turned it on and it was already blacklisted. My friend told me about a imei repair service that could fix it. So I did that.
It worked fine for 3 months until today when i allowed it to update to lolipop. After that it gave me a message saying the phone had been blocked and that the software installed on it was bad.
So now the phone is blacklisted again.
My question is, if I get the imei repaired, and then root it and just install a lolipop rom from here, will it again be blacklisted?
Thanks in advance
bumparooo
bumparoo
snyper2k2 said:
So about 8 months ago I bought a used car. 6 months ago I found a Tmobile Note 3 lodged in the backseat of my car when I was runing some speaker wires. I didnt have the previous owners info anymore so I just put the phone in my dresser in casde he would contact me.
Well he never did. I charged it, turned it on and it was already blacklisted. My friend told me about a imei repair service that could fix it. So I did that.
It worked fine for 3 months until today when i allowed it to update to lolipop. After that it gave me a message saying the phone had been blocked and that the software installed on it was bad.
So now the phone is blacklisted again.
My question is, if I get the imei repaired, and then root it and just install a lolipop rom from here, will it again be blacklisted?
Thanks in advance
Click to expand...
Click to collapse
Mine was blacklisted and i got the imei repair recently but from the website mobiletechvideos (with a 100% refund guaranteed) . Its been a month already and its still whitelisted and my rooted T-Mobile Note 3 is running @g00h's n3 based/n4 style lollipop rom with no issues!
snyper2k2 said:
So about 8 months ago I bought a used car. 6 months ago I found a Tmobile Note 3 lodged in the backseat of my car when I was runing some speaker wires. I didnt have the previous owners info anymore so I just put the phone in my dresser in casde he would contact me.
Well he never did. I charged it, turned it on and it was already blacklisted. My friend told me about a imei repair service that could fix it. So I did that.
It worked fine for 3 months until today when i allowed it to update to lolipop. After that it gave me a message saying the phone had been blocked and that the software installed on it was bad.
So now the phone is blacklisted again.
My question is, if I get the imei repaired, and then root it and just install a lolipop rom from here, will it again be blacklisted?
Thanks in advance
Click to expand...
Click to collapse
The owner lost the phone. That means they do not know where it is so they do not know to call you to ask for it back. Clearly they do want it back which is why they reported it missing and the IMEI was blocked. You are trying to block the phone from being returned to its rightful owner by changing the IMEI . Hopefully the carrier noted that your account is connected to that phone and forwards the information to authorities. That would be really cool!!!
Unfortunately in the real world that is not likely to happen and you will go on using someone else's property.
Or you can do the right thing and return it to the carrier!
Realistically speaking what probably happened is that the Imei that was used on to repair your phone was probably a stolen IMEI and it was detected being used at two carriers at the same time or the same carrier twice. Or... Just your luck that you got a Imei that was harvested and was reported lost.
Anyways, realistically speaking again.. I find it hard that after 2 months you lost the original car owner information. ? but that aint my business.
Febby said:
Realistically speaking what probably happened is that the Imei that was used on to repair your phone was probably a stolen IMEI and it was detected being used at two carriers at the same time or the same carrier twice. Or... Just your luck that you got a Imei that was harvested and was reported lost.
Anyways, realistically speaking again.. I find it hard that after 2 months you lost the original car owner information. but that aint my business.
Click to expand...
Click to collapse
Learn to read. It says 6 months. What was I supposed to do? Tmobile wouldnt give me the customers info. He was no longer a Tmobile customer. Yes 6 months later I didnt have a copy of the craigslist ad for the car, and His phone number wasn't working anymore. Neither was his wifes number which was the one he was using when we met up.
snyper2k2 said:
Learn to read. It says 6 months. What was I supposed to do? Tmobile wouldnt give me the customers info. He was no longer a Tmobile customer. Yes 6 months later I didnt have a copy of the craigslist ad for the car, and His phone number wasn't working anymore. Neither was his wifes number which was the one he was using when we met up.
Click to expand...
Click to collapse
when you took it to t-mobile, you should have just said "i found this in a car i bought, could you make sure it gets back to the original owner" and they'd have said "sure, thank you!" and that would have been the end of it...but now you have stolen property...so good luck with that
balthuszar said:
when you took it to t-mobile, you should have just said "i found this in a car i bought, could you make sure it gets back to the original owner" and they'd have said "sure, thank you!" and that would have been the end of it...but now you have stolen property...so good luck with that
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Click to collapse
yeah whatever you say pilgrim.

Canadian note 7 replacement unit sim unlock

Does anyone know where/how I can get my phone sim unlocked? I tried CellUnlocker and another service, both of which failed to unlock my phone from Telus and my friends phone from Bell.
Edit: Have they blocked retrieval of unlock codes for this phone?
aydanmonty99 said:
Hi,
Since Samsung recommends returning your Note 7, no matter if it's a replacement unit or not, most unlocking services won't take orders for this handset, since it's not safe at all.
Click to expand...
Click to collapse
They're all accepting the orders but aren't able to find the unlock code. I was wondering if anyone has been successful in unlocking their Note 7 post recall? If so, who did you use?
aydanmonty99 said:
Hi,
Since Samsung recommends returning your Note 7, no matter if it's a replacement unit or not, most unlocking services won't take orders for this handset, since it's not safe at all.
Click to expand...
Click to collapse
Did you join just to troll people who plan on keeping their Note 7?
"It's not safe at all"...
Actually it's very safe. Far safer than driving your car to work in the morning. Safer than even taking the bus.
Though I guess the internet says it will tun into a small-yield thermonuclear device if you don't return it....
I tried getting an unlock code from Samsung a good month ago and said they will provide me with one within 4-5 business days.
They completely disregarded my request now. I doubt you'll get one since Samsung wants you to return it
laugh Im still waiting for samsung to give me a call and let me know what to do with a second hand bought note 7. Not that I care what they say, im keeping it but since they have wrote all my info down and told me would call me within 2-4 days it has not happened. Been over 2 weeks now. So much for them to care.
As for the OP, sorry no help from me as i've got mine unlocked.
yakuzlin said:
Does anyone know where/how I can get my phone sim unlocked? I tried...
Click to expand...
Click to collapse
Try:
http://www.imei-unlocker.com/samsung-galaxy-note-7-unlock
The Samsung Galaxy Note 7 in not banned by any means anywhere. There is only a voluntary manufacturer recall and people are NOT obligated to return it. Don't be fool by those iSheep that come in here telling you to return it.
I've used this service and it works 100% They do take 2 or 3 days to send you the unlock codes.
Good Luck! ?
Sent from my SM-N930F using XDA-Developers mobile app
CerveCesar said:
Try:
http://www.imei-unlocker.com/samsung-galaxy-note-7-unlock
The Samsung Galaxy Note 7 in not banned by any means anywhere. There is only a voluntary manufacturer recall and people are NOT obligated to return it. Don't be fool by those iSheep that come in here telling you to return it.
I've used this service and it works 100% They do take 2 or 3 days to send you the unlock codes.
Good Luck!
Sent from my SM-N930F using XDA-Developers mobile app
Click to expand...
Click to collapse
Did you use that service for your Note 7 AFTER the recall? I just used their "FAST" delivery service, and they came back after 1 day stating "no unlock code could be found"
I have used their service yes; Unfortunately you may have waited too long on any service.
Its time to give it back?
Sent from my SM-N930F using XDA-Developers mobile app
DON'T use cellunlocker.net. It took them about 4 days to come up with a code that didn't work. After being forced to upload several videos of me trying the unlock code and proving that my phone wasn't rooted or running a custom ROM, they still refused to issue a refund claiming my phone was modified. It's been 17 days and they still can't come up with a working code. Avoid them like the plague!
Its almost impossible to an unlock code. The reason i say almost incase their is another way (through imei etc)
I spend 45 days trying most unlock companies, boxes etc. Nothing worked. I had a guy searching every place possible for me for 12 days could not find an unlock code in any database.
The easiest way is to use the service provider the phone is locked to. Another way to go to Note7alliance and to see if possible to change imei, with that you may be able to unlock the phone as well.
I know this is an old thread an old thread but this is for someone new in case they stumble on this thread

Keeping the Verizon Note 7 alive

Guys,
I don't know how many of us are left but I'm sure the numbers are few and I believe this might be the best forum on the interwebs for this. I have a serious question and I want a place I can get some ongoing feedback and interaction and I know you are up to the task!
My Onyx Black Note 7 (bestest/most favortitist phone I've ever held) was summarily hotlined late last month. I was successful in getting it turned back on only to have it happen again 1 week later. SAD. I re-activated my Note 3 and now have two devices I use daily which seems really dumb. I WANT MY NOTE 7 BACK!!! I have been reading about trimming SIM cards down to fit and see that some have had promising results.
I contacted a buddy who works in a Verizon corporate store and he said that trimming my Micro SIM, from my active Note 3, to Nano size and putting it in my Note 7 would work...but not for long. They will eventually hotline me again (darn IMEI).
So...who has done/tried this? How did it go? How long did it last?
After the big trim, my SIM won't work in my Note 3 any longer and I'll have to get a replacement. This doesn't sound like a game I want to play till Fall.
I would like to believe that at some point they might stop the hotline game but it's probably wishful thinking.
Thanks Team.
i kept mine too and it does make a cool little tablet. if i could get it back on verizon's network i most definitely would do so.
but another issue is this: i took the replacement and therefore have the PHE firmware and am unable to root. but even if i could root, who would put together a ROM for such a device? there are only a handful of people who are in this boat. but that said, root for the PHE firmware would be nice to have...
I recently just let my phone go. It isn't worth it in the end, unless you take the phone to another network or really, really want to deal with with the company as a whole. My phone was hot lined, just like everyone else's. I had another rep take the hotline off, and had the note working again for about a week till it was turned off again. After emailing the CEO, and eventually talking to corporate office, the woman over the phone offered me, at best, a free certified S4 with a $20 increase to my line access fee for a 2-year contract. This option would have costed me the price of another Note7 in the end. At that point, going up in the chain isn't going to get you a refund, nor will they allow the phone to work on the network.
In the legal realm, Verizon can't hot line a phone because they "feel like the device is dangerous". They can't hot line a phone because "they want too" either. They can only hot line a phone under whatever clauses warrant it. If you bring this information to a Verizon rep, and ask them to provide prove that the US CPSC specifically is forcing all cell phone companies to hotline the phone...blah blah blah they'll tell you cool get a lawyer and go up the chain. Even mentioning the term "voluntary" recall triggers them. The store i went into, actually just to give someone a hard time over the whole thing, physically stepped away from me when he saw my phone and the look on his face was utter disgust, like what am I still doing with it? But, whatever.
Beyond all the legality, the system itself is auditing accounts with valid ID's. Note7 IMEI's that is. If the system catches one on an active line, the phone will get hot lined. At that point, you have to find a tech rep who will switch it off, or just reactivate the device. Nobody knows how often or how long the system audit will stay on for, but its there and that can not be avoided. With the system in place, AND fighting an entire company who doesn't want another liability issue, its just over.
The two solutions that current work: Fight the system, or bring the phone to a prepaid network. I'm sorry, and I wish I could offer you more help. I mean hell, I was given the device for free and I still fought to keep using it. Long after the whole thing went down with the recall and everything.
Thanks for the replies.
Yeah it sucks.
I pre-ordered mine, spent week setting it up perfectly only to have to return it a month later. I then followed every forum and had every conceivable block in place in the end, to avoid some crippling malady (so far still 100% charging, no nag screen. Did these happen to any Verizon customers?) Then came the dreaded hotline. The first time I was hit, they directed all of my outgoing calls to my personal voice mail message making it impossible to even call customer support. I had to borrow a phone to call in.
And now... it's a gorgeous, joy to hold wi-fi tablet.
My hope is that they will stop this hotline nonsense at some point and I can do the SIM swap. I have read a couple of posts that swapping back and forth isn't all that difficult but even so, sounds like a PITA.
In the end I'm just sad about the whole situation but I'm sure a new and improved Note will lift my spirits and all will be right in my world again.
Cheers
has anyone done the rooting for the note 7 and had it fail in odin process what do i do so i may proceed and get it rooted successfully?
I'm doing the same exact thing as you: Using two devices daily.
I use my cracked Galaxy S4 for call & SMS (which is rarely) and my Note 7 for everything else.
Just waiting till the day I can buy the Galaxy S8 and only have to carry around one device.
My solution for using my VZW Note 7 was to put my tmobile sim in it. I got the Note 7 via work but always used it with my personal tmobile sim. I use my note 7 every damn day and have not been updated, blocked or even charge limited. I love my Note 7. I did get a V20 to replace it but that phone is horrid. I'll never give up my N7.
[A note 3 SIM won't work because it's too big, the chip part is larger than the entire Note 7 SIM. Those that have done this are using Note 4 or later SIMs.
Based on my research, you can successfully trim a Micro SIM down to a Nano SIM. You do have to cut through the metal but it will work.
Now another question; are you going to jump on an S8 (or plus) or wait till the Fall and hopefully a new Note?
Is Verizon's method based on the phone IMEI or build.prop device name? With root it's easy to change the build.prop and with Xposed there's an IMEI change module. Would this work?
I have 3 Note 7's, non are rooted yet. Not sure which updates they have but I'm going to try.
Groffice said:
Based on my research, you can successfully trim a Micro SIM down to a Nano SIM. You do have to cut through the metal but it will work.
Now another question; are you going to jump on an S8 (or plus) or wait till the Fall and hopefully a new Note?
Click to expand...
Click to collapse
S8 plus FTW.
As long as it has a headphone jack.
If there's no headphone jack, Samsung is on my sh!t list.
Spike96 said:
S8 plus FTW.
As long as it has a headphone jack.
If there's no headphone jack, Samsung is on my sh!t list.
Click to expand...
Click to collapse
So S Pen is something you can live without?
I cannot.
Groffice said:
So S Pen is something you can live without?
I cannot.
Click to expand...
Click to collapse
Yep absolutely. The S pen is cool and all, but I haven't really used it in months.
I just hope Samsung integrates the GIF maker into the Galaxy S8 plus, that's the coolest function.
I'm still rockin my n7 fully functional... minus the crack on the back glass. So mad. They tried many things but I'm using it right now
---------- Post added at 01:52 AM ---------- Previous post was at 01:43 AM ----------
They hot lined me. I turned it back on. They hot lined again. I went to turn back on and sim was zapped. So I clicked the little link to order a new sim for my n7 for free through VZ. It came and n7 works 2 plus weeks. Ordered a backup nano sim too. They'll quit
[/COLOR said:
They hot lined me. I turned it back on. They hot lined again. I went to turn back on and sim was zapped. So I clicked the little link to order a new sim for my n7 for free through VZ. It came and n7 works 2 plus weeks. Ordered a backup nano sim too. They'll quit
Click to expand...
Click to collapse
I hope so!! Please keep us updated ok?
Thanks
Still going strong!
Sent from my Verizon Samsung Galaxy Note 7 using XDA Labs
Oyeve said:
My solution for using my VZW Note 7 was to put my tmobile sim in it. I got the Note 7 via work but always used it with my personal tmobile sim. I use my note 7 every damn day and have not been updated, blocked or even charge limited. I love my Note 7. I did get a V20 to replace it but that phone is horrid. I'll never give up my N7.
Click to expand...
Click to collapse
Exactly what I'm doing. Signed up for T-Mobile one and using their sim. I plan on using it till the note 8 is released
Went the whole month of February suspended, then I activated a s7 and switched the sim over to the n7. Been working since the first. Returned the s7, holding out til the s8 plus has been out awhile before jumping to that.
---------- Post added at 11:28 PM ---------- Previous post was at 11:27 PM ----------
The s7 felt so slow and gimped compared to the n7. Can't go backwards in the smartphone world.
Thinking About Doing Same Thing
Oyeve said:
My solution for using my VZW Note 7 was to put my tmobile sim in it. I got the Note 7 via work but always used it with my personal tmobile sim. I use my note 7 every damn day and have not been updated, blocked or even charge limited. I love my Note 7. I did get a V20 to replace it but that phone is horrid. I'll never give up my N7.
Click to expand...
Click to collapse
Hello Oyeve,
I was hotlined by Verizon and that was the last straw after a dozen years of business with them. I am thinking of doing the same thing as you, but I don't want to scare T-Mobile and run into the same hotline problem. How's it going on T-Mobile with your Verizon Note 7 since your post here?
Thanks,
Egyptmex
Sans SIM, Successful Hard Factory Reset on Note 7
Egyptmex said:
Hello Oyeve,
I was hotlined by Verizon and that was the last straw after a dozen years of business with them. I am thinking of doing the same thing as you, but I don't want to scare T-Mobile and run into the same hotline problem. How's it going on T-Mobile with your Verizon Note 7 since your post here?
Thanks,
Egyptmex
Click to expand...
Click to collapse
After backing up my Note 7 and removing the SIM card, I am pleased to report that the dreaded OTA update I successfully dodged for months when I was a Verizon customer no longer appears after a hard reset (simultaneous press of Home, Power, and Volume Up buttons and then choosing factory reset from menu)!

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