Before I KDZ this LG G4 Verizon.... - Verizon LG G4

Before I do a KDZ, since I'm in a boot loop, I have a question.
Will I lose my data if I do a normal KDZ per this thread? -- http://forum.xda-developers.com/g4/general/guide-lg-g4-stock-firmware-to-stock-kdz-t3107848
I have family photos and videos I want to keep. Factory reset fails, as does Wipe Cache from the Recovery screen.
I can get into Download/Firmware/Fastboot mode.
I was simply taking a picture today and it just shut off and now is stuck in a bootloop. I was 11A, rooted and had xposed on it.
THanks,
Evo

How did you get into a boot loop? You were on 11A, so what version are you planning to KDZ?

EvoNotion said:
Before I do a KDZ, since I'm in a boot loop, I have a question.
Will I lose my data if I do a normal KDZ per this thread? -- http://forum.xda-developers.com/g4/general/guide-lg-g4-stock-firmware-to-stock-kdz-t3107848
I have family photos and videos I want to keep. Factory reset fails, as does Wipe Cache from the Recovery screen.
I can get into Download/Firmware/Fastboot mode.
I was simply taking a picture today and it just shut off and now is stuck in a bootloop. I was 11A, rooted and had xposed on it.
THanks,
Evo
Click to expand...
Click to collapse
mine did the same thing. But this didnt work for me

demass430 said:
mine did the same thing. But this didnt work for me
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Click to collapse
KDZ didn't work, however it did get the recovery back to Official from Modified, and now VZW is sending me a new phone

Make sure you don't have any dings on the housing or VZW will charge you $500 and say you dropped the phone or some BS like that.
I found it safer mailing back to LG but that took 2 weeks to process.

EvoNotion said:
KDZ didn't work, however it did get the recovery back to Official from Modified, and now VZW is sending me a new phone
Click to expand...
Click to collapse
I'm in the same boat in a way. Did vzw actually send you a brand new one or a refurb? Considering Sprint acknowledged this as a hardware defect that's widespread I think vzw should issue new, recently assembled hardware revisions as replacements.
Trying to figure out how to best approach them about it.

joel32137 said:
Make sure you don't have any dings on the housing or VZW will charge you $500 and say you dropped the phone or some BS like that.
I found it safer mailing back to LG but that took 2 weeks to process.
Click to expand...
Click to collapse
dplane said:
I'm in the same boat in a way. Did vzw actually send you a brand new one or a refurb? Considering Sprint acknowledged this as a hardware defect that's widespread I think vzw should issue new, recently assembled hardware revisions as replacements.
Trying to figure out how to best approach them about it.
Click to expand...
Click to collapse
Rehab, just flashed the kdz to make recovery official and all is well

dplane said:
I'm in the same boat in a way. Did vzw actually send you a brand new one or a refurb? Considering Sprint acknowledged this as a hardware defect that's widespread I think vzw should issue new, recently assembled hardware revisions as replacements.
Trying to figure out how to best approach them about it.
Click to expand...
Click to collapse
With my experience, VZW sends refurbs 99% of the time which is BS considering my phone was only 3 weeks old and past the 14 day rule. Can't complain though since I did the whole Verizon LG G4 money maker deal and got this for free anyways...
https://slickdeals.net/f/8169802-verizon-lg-g4-20-mm-owned-outright

dplane said:
I'm in the same boat in a way. Did vzw actually send you a brand new one or a refurb? Considering Sprint acknowledged this as a hardware defect that's widespread I think vzw should issue new, recently assembled hardware revisions as replacements.
Trying to figure out how to best approach them about it.
Click to expand...
Click to collapse
VZW always sends Certified Like New Replacements in advance and provide pre-paid return shipping...
http://www.verizonwireless.com/support/certified-like-new-replacements/

dplane said:
I'm in the same boat in a way. Did vzw actually send you a brand new one or a refurb? Considering Sprint acknowledged this as a hardware defect that's widespread I think vzw should issue new, recently assembled hardware revisions as replacements.
Trying to figure out how to best approach them about it.
Click to expand...
Click to collapse
Another thing to keep in mind is that if you go the VZW "trade-in for refurb" route, you're refurb phone will have a new IMEI. This may be an issue if you decide to leave VZW within the warranty period. If your IMEI doesn't match your receipt, LG may not honor the warranty.
I had this issue with a Samsung phone and Samsung didn't honor the warranty so I was SOL.... Lesson learned...

Related

Help hardbrick my lg g4 t-mobile

HELP HARD BRICKED my LG G4
At the time I did and ended Downgrade process seemed that all ends well but the device was turned off and no longer enciendio not give anything the PC screen or only recognizes the device as QHSUSB_BULK to find and install the drivers recognize the device with the name Qualcomm HS-USB QLoader 9008 (COM13):crying::crying::crying:
Thanks for taking the time to read the post and I hope you are taking the time to read this, and you can help me solve this brick on my lg g4:good:
any solution? :crying:
As far as I know there is no fix if you attempted to downgrade your bootstack...sorry. There is a bold lettered post warning not to attempt a downgrade. Hopefully you can get a replacement through your carrier but they may deny it if they can figure out what you did.
it is not known whether there will be any solution as lg LG G2 or G4?
I sent mine in to LG repair and about a week later got it back fixed and flashed to 81110N under warranty.
Took about 8 days total.
Barsky said:
I sent mine in to LG repair and about a week later got it back fixed and flashed to 81110N under warranty.
Took about 8 days total.
Click to expand...
Click to collapse
Bingo! there is no such thing as a hard brick if you got the right equipment.
How much did they charge to repair it ?
One Twelve said:
Bingo! there is no such thing as a hard brick if you got the right equipment.
How much did they charge to repair it ?
Click to expand...
Click to collapse
Under warranty = No Charge
(or at least did in this case)
Just tell tmo to send you a replacement under warranty for $20. They'll pay for shipping both ways.
Sfkn2 said:
Just tell tmo to send you a replacement under warranty for $20. They'll pay for shipping both ways.
Click to expand...
Click to collapse
I had not heard of that service. Nice.
But, I actually wanted my particular phone back. I don't have any of the problems some others have reported with wonky screens, messed up batteries, wifi issues or whatever some folks have experienced and I did not want a refurb nor even take a chance with another new unit. If I experienced any of these issues, I'd have been all over this for the quick turnaround.
Also, I bought mine outright and am a prepaid customer. TMO's official answer to our service requests is: Suck a big pink ****...go to lg
Barsky said:
Under warranty = No Charge
(or at least did in this case)
Click to expand...
Click to collapse
Yeah but don't they check the device and discover you just voided your warranty ?
Even then it isn't the end of the world, these guys have the tools to fix it.
One Twelve said:
Yeah but don't they check the device and discover you just voided your warranty ?
Even then it isn't the end of the world, these guys have the tools to fix it.
Click to expand...
Click to collapse
nope
and you do not know someone who is working on a solution?
-deleted-
Gerson Carranza said:
and you do not know someone who is working on a solution?
Click to expand...
Click to collapse
Barsky said:
I had not heard of that service. Nice.
But, I actually wanted my particular phone back. I don't have any of the problems some others have reported with wonky screens, messed up batteries, wifi issues or whatever some folks have experienced and I did not want a refurb nor even take a chance with another new unit. If I experienced any of these issues, I'd have been all over this for the quick turnaround.
Also, I bought mine outright and am a prepaid customer. TMO's official answer to our service requests is: Suck a big pink ****...go to lg
Click to expand...
Click to collapse
Well.... then send it to LG.. They don't send refurb units unless they absolutely cannot repair yours.
Sfkn2 said:
Well.... then send it to LG.. They don't send refurb units unless they absolutely cannot repair yours.
Click to expand...
Click to collapse
Yeah, long since have gotten back repaired.
Last time I shipped them my G2 for the digitizer, it only took them three days.
Sent from my LG-H811 using Tapatalk
I can not take it to the store for t mobile Warrantable me because I live in El Salvador
http://gsmmarhaba.com/threads/unbrick-lg-g4-brick-hs-usb-qdloader-9008-without-box.612/

Unlocked Bootloader - Uk repair centre wont fix wifi module

I sent my phone back to the LG repair centre to fix the wifi module but they wont because of the unlocked bootloader. In their accompanying letter they said their out of warranty repair centre could fix it. I called them but they said no.
Now I can live without wifi but when I got the phone back I cant even get pass the initial start-up to use the phone as it cant use my data connection as the sim is only showing one bar and no lte/3g signal. They seemed to have broken the sim slot. I have flashed a kdz to see if it would help but no change. I have tried two sims but to no avail.
Anybody any ideas or are their any repair centres that could fix this in the UK?
Thanks
Would I be locked out of the phone at the minute as I didnt remove my Google account before I returned my phone to LG? Clutching at straws here. Very frustrating as I have an expensive paperweight.
Bummer mate. Sorry to hear that.
But if i remember correctly there should be warranty for the hardware compounds. Or everything can be tied to a unlocked bootloader.
"Hey the usb is toast because unlocked BT"... That's bull.
Better try to get some help from a local repair center. It would not be cheap or you get lucky and you get your phone up and running in no time.
Good luck.
Oh WOW! I just flashed the latest MM kdz using LGUP and I immediately got a full LTE signal. I dont know how but its working. Very very happy!
chaki- said:
Bummer mate. Sorry to hear that.
But if i remember correctly there should be warranty for the hardware compounds. Or everything can be tied to a unlocked bootloader.
"Hey the usb is toast because unlocked BT"... That's bull.
Better try to get some help from a local repair center. It would not be cheap or you get lucky and you get your phone up and running in no time.
Good luck.
Click to expand...
Click to collapse
Yeah I read that if its less than 6 months old and if its a hardware fault it should be fixed under warranty. I will try and get it fixed elsewhere. Not contacting LG again. Just so happy I got it working again. Going to buying a Nexus 6P as a Xmas pressie to myself so just going to use this until then. I have had to use a HTC One M7 for the last three weeks while working in London. Broken charging port and battery not lasting a day. My boss wasnt happy as he needs to contact me but my M7 was always off lol.
Have a good weekend m8!
darrenjdoc said:
Yeah I read that if its less than 6 months old and if its a hardware fault it should be fixed under warranty. I will try and get it fixed elsewhere. Not contacting LG again. Just so happy I got it working again. Going to buying a Nexus 6P as a Xmas pressie to myself so just going to use this until then. I have had to use a HTC One M7 for the last three weeks while working in London. Broken charging port and battery not lasting a day. My boss wasnt happy as he needs to contact me but my M7 was always off lol.
Have a good weekend m8!
Click to expand...
Click to collapse
Have a great weekend too mate.
Just my 2 pennys....... don't rush about the 6P.
As a former HTC and recently LG user i want to tell you, to take your time and look around.
I am sure you find something more interesting and better then 6P.

Bootloop issues on 13B....Due to motherboard

As most of you know its an issue with phones with a serial of 505 and H/W Rev 1... Didn't know it would happen on Verizon or not... Well i can confirm it. Was browsing YouTube and it randomly froze. Now all it does it bootloop. Verizon was cool to deal with on the issue and didn't try to claim it wasn't a problem.
Surprised no one has asked or said anything...
That sucks. I got a 507 serial, so I hope I will be spared. But it will be difficult if you paid off the phone and are not associated with Verizon anymore. Then you have to mail the phone to LG, and I heard their repair service is pretty spotty.
Still under manufacturer warranty. I am thinking of buying out the phone and going to Googles project fi. Verizon is getting too expensive and big for their britches....
I have a 505 but I am still on he original firmware. I think it is the 10B. Is it the firmware version that causes the problems? I have delaying the update since I got the phone in November.
Sent from my VS986 using Tapatalk
wekurtz74 said:
I have a 505 but I am still on he original firmware. I think it is the 10B. Is it the firmware version that causes the problems? I have delaying the update since I got the phone in November.
Sent from my VS986 using Tapatalk
Click to expand...
Click to collapse
100% sure the answer is no - firmware has nothing to do with it. I had a 505 since the day it was released and I was still running 10B too when the dreaded bootloop issue hit my device a couple of weeks ago. I know others who were running upgraded firmware on Verizon and they got the bootloop issue too.
Yup i got the issue of it bootlooping. I got my replacement every time i do alot of thi gs on my first g4 it will freaze and reboot then a bootloop for a bit
Happened to me in Thursday night. Got my replacement today. I was on rooted 13B on 505
dman1049 said:
Still under manufacturer warranty. I am thinking of buying out the phone and going to Googles project fi. Verizon is getting too expensive and big for their britches....
Click to expand...
Click to collapse
I have been kickin around the idea of switching to project FI also because Verizon is so damn expensive. But I still have my unlimited plan with Verizon, also I am concern with poor coverage.
I also just got mine back from warranty repair this weekend,
The coverage is a little less abundant than Verizon. I noticed I've used less data since going to project Fi. I don't feel like I need to get my moneys worth out of my plan every month.
My Verizon LG G4 505x/v1.0 hardware "pre-order" hit the bootloop issue today. It started with a random reboot while I was going to lunch, another reboot a minute later, then 30 seconds of straight vibrating, then... dead. I've gotten it to show a battery symbol when plugging it in since then, and now it does the same bootloop everyone has mentioned. I've started a replacement via Best Buy's Geek Squad, otherwise I have to mail the phone out to LG, wait for them to assess it, then send me one back. It's already 5-7 days because they're backlogged... which makes me wonder if tons of these have started failing or if stock is just low because the V10 came out a while back.
Does anyone know if Best Buy or Verizon can connect (JTAG method?) to the old phone and extract data from internal storage when it's stuck like this?
LG g4 verizon stuck in bootloop. Pretty much the same thing, I was using an app and it froze and now is stuck.
After a few phone calls Verizon is replacing the device. It was painful though. I had to play dumb and act like I was doing everything "tech" support asked me to do. Even though I already tried everything.
Now the question is with my phone being rooted will they still replace it. Ive had to do a warranty replacement a couple years back and didnt have a problem. Ill update everyone.
This happened to mine about a month ago. I don't know what the serial number was on it, but I got it at Launch. My wife's G4 started having this problem on Friday and her serial number starts with 506. VZW is shipping another.
eastmesawhat said:
LG g4 verizon stuck in bootloop. Pretty much the same thing, I was using an app and it froze and now is stuck.
After a few phone calls Verizon is replacing the device. It was painful though. I had to play dumb and act like I was doing everything "tech" support asked me to do. Even though I already tried everything.
Now the question is with my phone being rooted will they still replace it. Ive had to do a warranty replacement a couple years back and didnt have a problem. Ill update everyone.
Click to expand...
Click to collapse
I sent mine back, it was rooted so we'll see if Verizon charges.
Temporary fix that might work for you guys
I decided to see if I can get my data off my phone using any means necessary and I do mean any means necessary. I was able to get my data off my phone by baking the motherboard. I've included a crappy YouTube video that I made in order to show you that it does work. Hope this helps people out that want to get their data off the phone before they throw it away.
youtu.be/MPDVynnH0zg

[Q] To be aware before bootloop

Hi everyone. As we know some of our phones died due to bootloop cause of defective motherboard (or something). I have already had rooted and bootloader unlocked H815. Bootloop did not happen to me but i want to know that if it happen, will i loose warranty cause of bootloader unlocked device?
That's correct. No warranty. Even though unlocking has nothing to do with faulty motherboard or faulty ota or whatever broke it. Anyway i'm thinking that its impossible that lg not knowing the certain action thats triggering the bootloop and could release a patch or something to prevent it.
I took mine to the Sprint store when mine went into boot loops and they replaced mine free of charge. They were aware of the motherboard situation, the only downside was I had to wait for them to ship mine in which was only a few days.
Sent from my LGLS991 using Tapatalk
xdaorxan said:
Hi everyone. As we know some of our phones died due to bootloop cause of defective motherboard (or something). I have already had rooted and bootloader unlocked H815. Bootloop did not happen to me but i want to know that if it happen, will i loose warranty cause of bootloader unlocked device?
Click to expand...
Click to collapse
While the 2 answers below are different...
csjneek said:
That's correct. No warranty. Even though unlocking has nothing to do with faulty motherboard or faulty ota or whatever broke it. Anyway i'm thinking that its impossible that lg not knowing the certain action thats triggering the bootloop and could release a patch or something to prevent it.
Click to expand...
Click to collapse
Shadefactor said:
I took mine to the Sprint store when mine went into boot loops and they replaced mine free of charge. They were aware of the motherboard situation, the only downside was I had to wait for them to ship mine in which was only a few days.
Sent from my LGLS991 using Tapatalk
Click to expand...
Click to collapse
They are both correct.
It depends where the device was purchased.
In the US, if purchased from a carrier they will normally replace through insurance or if still in warranty. I assume this may be the same worldwide, if purchased directly from carrier (I'm sure I will be corrected, if this is not so )
If you purchase the device outright (Ex. eBay, swappa online store) you are responsible for the service charge. UNLESS the online store offers some limited warranty.
LG will NOT simply replace/repair without proof of purchase.

I returned a PREVIOUSLY rooted LG G4, has AT&T found out?

Hello there, I had previously rooted my LG G4 and then flashed the stock PR rom for the H810, and then when the AT&T American rom was released I flashed that, then I updated to Marshmallow and eventually my phone fell into the equivalent of a boot loop, the phone would VERY frequently go completely blank with this weird rainbow static, to the point where I couldn't turn it on past the AT&T logo, ther was no water damage and I never dropped it. I tried flashing the stock rom again and it didn't work. So I sent it back to AT&T and they gave me a replacement, it made it to the warranty department and I haven't heard anything since. That is, until a few days ago, I got a call from "ATT Service DPT" when I wasn't home, and I got another today when I wasn't home, they haven't left a voicemail and I don't think I've gotten an email. Is it possible they could have found out that my phone was previously rooted? They haven't cancelled my service or billed me, yet.
Why would they bill you or cancel your service.
Do you have a replacement g4 to keep.
Sent from my LG-D852 using XDA Labs
I'm not sure what the point of speculating here is other than driving yourself to worry more. For all you know, it could be a courtesy robo-dial. If it's important, you'll be notified about it one way or another.
Snakecharmed said:
I'm not sure what the point of speculating here is other than driving yourself to worry more. For all you know, it could be a courtesy robo-dial. If it's important, you'll be notified about it one way or another.
Click to expand...
Click to collapse
I really hope you're right, I'm just some stupid kid (sort of) and I guess I'm probably worrying more than I should

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