As most of you know its an issue with phones with a serial of 505 and H/W Rev 1... Didn't know it would happen on Verizon or not... Well i can confirm it. Was browsing YouTube and it randomly froze. Now all it does it bootloop. Verizon was cool to deal with on the issue and didn't try to claim it wasn't a problem.
Surprised no one has asked or said anything...
That sucks. I got a 507 serial, so I hope I will be spared. But it will be difficult if you paid off the phone and are not associated with Verizon anymore. Then you have to mail the phone to LG, and I heard their repair service is pretty spotty.
Still under manufacturer warranty. I am thinking of buying out the phone and going to Googles project fi. Verizon is getting too expensive and big for their britches....
I have a 505 but I am still on he original firmware. I think it is the 10B. Is it the firmware version that causes the problems? I have delaying the update since I got the phone in November.
Sent from my VS986 using Tapatalk
wekurtz74 said:
I have a 505 but I am still on he original firmware. I think it is the 10B. Is it the firmware version that causes the problems? I have delaying the update since I got the phone in November.
Sent from my VS986 using Tapatalk
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Click to collapse
100% sure the answer is no - firmware has nothing to do with it. I had a 505 since the day it was released and I was still running 10B too when the dreaded bootloop issue hit my device a couple of weeks ago. I know others who were running upgraded firmware on Verizon and they got the bootloop issue too.
Yup i got the issue of it bootlooping. I got my replacement every time i do alot of thi gs on my first g4 it will freaze and reboot then a bootloop for a bit
Happened to me in Thursday night. Got my replacement today. I was on rooted 13B on 505
dman1049 said:
Still under manufacturer warranty. I am thinking of buying out the phone and going to Googles project fi. Verizon is getting too expensive and big for their britches....
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Click to collapse
I have been kickin around the idea of switching to project FI also because Verizon is so damn expensive. But I still have my unlimited plan with Verizon, also I am concern with poor coverage.
I also just got mine back from warranty repair this weekend,
The coverage is a little less abundant than Verizon. I noticed I've used less data since going to project Fi. I don't feel like I need to get my moneys worth out of my plan every month.
My Verizon LG G4 505x/v1.0 hardware "pre-order" hit the bootloop issue today. It started with a random reboot while I was going to lunch, another reboot a minute later, then 30 seconds of straight vibrating, then... dead. I've gotten it to show a battery symbol when plugging it in since then, and now it does the same bootloop everyone has mentioned. I've started a replacement via Best Buy's Geek Squad, otherwise I have to mail the phone out to LG, wait for them to assess it, then send me one back. It's already 5-7 days because they're backlogged... which makes me wonder if tons of these have started failing or if stock is just low because the V10 came out a while back.
Does anyone know if Best Buy or Verizon can connect (JTAG method?) to the old phone and extract data from internal storage when it's stuck like this?
LG g4 verizon stuck in bootloop. Pretty much the same thing, I was using an app and it froze and now is stuck.
After a few phone calls Verizon is replacing the device. It was painful though. I had to play dumb and act like I was doing everything "tech" support asked me to do. Even though I already tried everything.
Now the question is with my phone being rooted will they still replace it. Ive had to do a warranty replacement a couple years back and didnt have a problem. Ill update everyone.
This happened to mine about a month ago. I don't know what the serial number was on it, but I got it at Launch. My wife's G4 started having this problem on Friday and her serial number starts with 506. VZW is shipping another.
eastmesawhat said:
LG g4 verizon stuck in bootloop. Pretty much the same thing, I was using an app and it froze and now is stuck.
After a few phone calls Verizon is replacing the device. It was painful though. I had to play dumb and act like I was doing everything "tech" support asked me to do. Even though I already tried everything.
Now the question is with my phone being rooted will they still replace it. Ive had to do a warranty replacement a couple years back and didnt have a problem. Ill update everyone.
Click to expand...
Click to collapse
I sent mine back, it was rooted so we'll see if Verizon charges.
Temporary fix that might work for you guys
I decided to see if I can get my data off my phone using any means necessary and I do mean any means necessary. I was able to get my data off my phone by baking the motherboard. I've included a crappy YouTube video that I made in order to show you that it does work. Hope this helps people out that want to get their data off the phone before they throw it away.
youtu.be/MPDVynnH0zg
Related
Hi everyone,
So I have to share my horror story with you all for you to understand how customers can be royally messed with.
This is not a "get back at them" thread but mostly a place where we can post our stories with issues we had and where I can direct you to a Facebook page where everyone can go make their stories public and so we can make them increase their standards of customer service and warranty.
So here is my story with HTC:
N.B. None of our phones are rooted and only her's was SIM unlocked via a code we purchased.
So since December 2011, my girlfriend (Phone B) and I (Phone A) have both been using HTC Desire Z sold by Bell Canada. I am a Bell user and she is a Rogers user. Mine was bought under my contract and her's was bought by someone else who got a contract to get the phone but sold the phone brand new and gave me the receipt.
So we had been using our phones without any problems until I started experiencing issues in July 2011. The screen was not responding and I had to send it (A) for repairs. It was returned and was used without any issue until the next problem popped up (keep reading).
In December 2011, I decided to send my girlfriend's phone (B) since she had been complaining that her earpiece was crackling. So in December, I sent the phone.
I leant her my phone for the time her's was under repair. One night, my phone froze when she loaded a PDF. It restarted fine but the next morning, it was stuck at the HTC screen (A).
I called Bell. In Canada, it turns out carriers are responsible for handling the warranty so they consider that if you are not a customer under the carrier, you can't avail yourself of the manufacturer's warranty. This makes absolutely no sense but just another way of licking up customers with their companies.
I called HTC USA (as HTC doesn't have any offices in Canada) and fought for an hour until they transferred me to a repair unit. With them, they told me that the phone was still under warranty and gave me a work order to send to the subcontractor responsible for repairs.
I sent phone A for repairs. In the meantime, phone B was returned. We sent phone B for repairs unlocked and they returned it locked (new IMEI). I paid to get it unlocked and my girlfriend started using it. She told me that it rebooted every 2 minutes. I took a video of it and it is pretty ridiculous. With a Rogers SIM, it reboots every 2 minutes, without a SIM, it reboots every 15 or so. I'm now going to have to send phone B for repairs again and cross my fingers that it doesn't fail again.
Now the pièce de résistance is coming up. I just received a call from the repair company and they are asking 200$ to fix phone A. They consider that a phone under warranty with a work order and sent because of random software failure needs 200$? What is this?
Posted my story on the HTC Canada facebook page and guess what? INSTANT DELETE! Because of this, I started my own Facebook page. We are customers, I bought not 1 but 2 phones from them and look at what they do!
So here it is, the facebook page where all of you should post your stories:
http://www.facebook.com/pages/HTC-Ce...751052?sk=wall
If it gathers wind, we might finally get some real help from HTC. I was a BIG fan of them. Until they fix this mess, NEVER again will I buy or advise anyone to buy their products!
Thank you and sorry for the long post.
Show some support and share your stories, the more posts there are, the more likely they are to help us.
Wow that sucks sorry, but if your these forums why not do all the software fixes yourself?
Yeah I totally understand your point of view. I rooted my Dream in the past and now the Galaxy Nexus but my girlfriend's, I thought, didn't need to be rooted.
Plus, when they are under warranty then I don't see why risk bricking it (if you're good enough, it shouldn't happen) but now that they will be out of warranty, I will root and unlock them for sure.
The only problem is when being repaired, they are updated to the most recent firmware so it makes it a bit harder to root.
Apart from that, the phone that is stuck on the HTC screen is S-ON and is not USB debugging since she had factory reset it herself. Makes it inaccessible from my knowledge right?
The other one is still under warranty and is the one that is rebooting constantly. I don't know whether I'm better off rooting it and installing another firmware or having it corrected by them. It should work out of the box no? Am I being unreasonable for expecting my phones to work? I am also not the first one to experience this, plenty of threads seen on this and other websites...
Anyways thanks for your reply.
HTC Netherlands did a great job for me!
The power-button was not working anymore after the phone fell on the ground. I told them that I want it to be fixed, if it was not getting too expensive. They fixed it and did not charge a penny!
Yeah pven, I guess we should be unbiased and present both sides, fairer that way.
But my case is particularly bad. I ended up rooting her phone and installed the most recent build of cyanogenmod. It rebooted once since but another issue has appeared. When she presses the power button, it locks the screen but sometimes it is actually powered off and needs to go through a short boot process to get back to the home screen.
Also, the phone had been sent to repair the speaker. Turns out they changed the whole board and the speaker isn't fixed. I'll have to put it back to stock ROM, put the original hboot, and unroot it in order to send it back to get it repaired twice.
Surprised she doesn't want to give up on it... after all that has happened, I wouldn't be surprised if would simply forsake HTC altogether... She had an HTC Touch Pro 2 and didn't really like it either so I'm out of options...
As for my DZ, the situation is being corrected with HTC and their contractor. I'm hoping for positive news but it seems it would be going my way. I have a bunch of emails from HTC support that has it going my way at least (them saying it's covered but not for out of warranty damage and a faulty board is not out of warranty damage).
Bottom line, I will think twice before buying a non-nexus device. My Gnex is working like a charm! Too bad the unstable software out-shadowed the amazing hardware of the DZ.
Oh man, this is interesting, i have got my htc phone repaired in China, and all those workers act really nice
This is my second LG G4. The first device had an issue where it would not boot up completely and when it did it was not reading the LTE sim card. My wireless carrier swapped it out. This device was working fine the first day I got it but I noticed that downloads were slow, like updates through Google Play. After investigating I found that even though the device was connected to WIFI, it was downloading stuff over the mobile network. Then, I started having problems. If I restarted the device, the Wifi button that you use to turn on or off wifi would become stuck and continually blink as it was being clicked but wifi never would come on.
I have tried resets to factory state. In some instances, this would fix the issue, but only temporarily. The issue would soon begin to happen again. There was even one reset where the device going through the setup process could not turn on wifi.
I think this may be a hardware issue but dread going up to the carrier store. I am past my 14 day period. They had to order me a new phone from the warehouse because they did not have any reconditioned devices but I don't really understand how it is okay for them to give out reconditioned devices for something that should be covered under the manufacturers warranty. I also don't understand why they cannot swap it out with the stores stock. When they ordered the last one, they told me 3-5 business days. This was on a Monday. Apparently something happened and the device never got ordered so Thursday when I called to check on the status of the device, I was told they had to do the order again. I was without a device on their service for eight days which in my opinion is also ridiculous.
I just really dread going up there and dropping my phone off for one of them to say we did a hard reset to fix it, and then I bring it right back home and it happens again and I have to go back up there. Something tells me LG didn't do a lot of QC when they were manufacturing these devices.
I wanted to know if anyone else had the wifi issue I have described above?
Just started happening to me today..wifi icon in status bar blinks like a stop light on crack and it won't turn on or connect to any wifi. gonna go to a sprint store to try to exchange it I'll let you know what happens
Sent from my LGLS991 using Tapatalk
stam27 said:
Just started happening to me today..wifi icon in status bar blinks like a stop light on crack and it won't turn on or connect to any wifi. gonna go to a sprint store to try to exchange it I'll let you know what happens
Sent from my LGLS991 using Tapatalk
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Click to collapse
I hope you have no issues exchanging it. I got the same guy that supposedly originally ordered the replacement device the first time. Normally they make you come back an hour later but he rushed right out and said, "Your device is defective." and gave me the same spiel about how it is two new and they don't have any reconditioned devices so a new one would arrive from the warehouse in 3-5 business days.
The only reason I am still using Sprint is because they can get signals in places like hospital emergency rooms that the other providers can't because of the 800mhz. I seem to recall, but maybe my imagination is inventing something, that when I had issues with devices on "T" and Verizon that they swapped the devices out of existing store inventory, but I could be wrong.
At first I thought the issue was software related. Also, This will be the third time I have to buy a glass screen protector. The first one I got from Amazon. They never offered to replace it, although they should replace it. The second one, I got when they replaced my device. Today the dude tells me he can transfer my glass. Never heard of that happening without issues.
So sprint will exchange it cause I've only had the phone for5 days but i have to go to a different store to exchange it cause my store doesn't have any left with black leather..so back to the g2 running cloudy3.3 till i can go to a different store
Sent from my LG-LS980 using Tapatalk
I sent my phone back to the LG repair centre to fix the wifi module but they wont because of the unlocked bootloader. In their accompanying letter they said their out of warranty repair centre could fix it. I called them but they said no.
Now I can live without wifi but when I got the phone back I cant even get pass the initial start-up to use the phone as it cant use my data connection as the sim is only showing one bar and no lte/3g signal. They seemed to have broken the sim slot. I have flashed a kdz to see if it would help but no change. I have tried two sims but to no avail.
Anybody any ideas or are their any repair centres that could fix this in the UK?
Thanks
Would I be locked out of the phone at the minute as I didnt remove my Google account before I returned my phone to LG? Clutching at straws here. Very frustrating as I have an expensive paperweight.
Bummer mate. Sorry to hear that.
But if i remember correctly there should be warranty for the hardware compounds. Or everything can be tied to a unlocked bootloader.
"Hey the usb is toast because unlocked BT"... That's bull.
Better try to get some help from a local repair center. It would not be cheap or you get lucky and you get your phone up and running in no time.
Good luck.
Oh WOW! I just flashed the latest MM kdz using LGUP and I immediately got a full LTE signal. I dont know how but its working. Very very happy!
chaki- said:
Bummer mate. Sorry to hear that.
But if i remember correctly there should be warranty for the hardware compounds. Or everything can be tied to a unlocked bootloader.
"Hey the usb is toast because unlocked BT"... That's bull.
Better try to get some help from a local repair center. It would not be cheap or you get lucky and you get your phone up and running in no time.
Good luck.
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Click to collapse
Yeah I read that if its less than 6 months old and if its a hardware fault it should be fixed under warranty. I will try and get it fixed elsewhere. Not contacting LG again. Just so happy I got it working again. Going to buying a Nexus 6P as a Xmas pressie to myself so just going to use this until then. I have had to use a HTC One M7 for the last three weeks while working in London. Broken charging port and battery not lasting a day. My boss wasnt happy as he needs to contact me but my M7 was always off lol.
Have a good weekend m8!
darrenjdoc said:
Yeah I read that if its less than 6 months old and if its a hardware fault it should be fixed under warranty. I will try and get it fixed elsewhere. Not contacting LG again. Just so happy I got it working again. Going to buying a Nexus 6P as a Xmas pressie to myself so just going to use this until then. I have had to use a HTC One M7 for the last three weeks while working in London. Broken charging port and battery not lasting a day. My boss wasnt happy as he needs to contact me but my M7 was always off lol.
Have a good weekend m8!
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Have a great weekend too mate.
Just my 2 pennys....... don't rush about the 6P.
As a former HTC and recently LG user i want to tell you, to take your time and look around.
I am sure you find something more interesting and better then 6P.
Before I do a KDZ, since I'm in a boot loop, I have a question.
Will I lose my data if I do a normal KDZ per this thread? -- http://forum.xda-developers.com/g4/general/guide-lg-g4-stock-firmware-to-stock-kdz-t3107848
I have family photos and videos I want to keep. Factory reset fails, as does Wipe Cache from the Recovery screen.
I can get into Download/Firmware/Fastboot mode.
I was simply taking a picture today and it just shut off and now is stuck in a bootloop. I was 11A, rooted and had xposed on it.
THanks,
Evo
How did you get into a boot loop? You were on 11A, so what version are you planning to KDZ?
EvoNotion said:
Before I do a KDZ, since I'm in a boot loop, I have a question.
Will I lose my data if I do a normal KDZ per this thread? -- http://forum.xda-developers.com/g4/general/guide-lg-g4-stock-firmware-to-stock-kdz-t3107848
I have family photos and videos I want to keep. Factory reset fails, as does Wipe Cache from the Recovery screen.
I can get into Download/Firmware/Fastboot mode.
I was simply taking a picture today and it just shut off and now is stuck in a bootloop. I was 11A, rooted and had xposed on it.
THanks,
Evo
Click to expand...
Click to collapse
mine did the same thing. But this didnt work for me
demass430 said:
mine did the same thing. But this didnt work for me
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Click to collapse
KDZ didn't work, however it did get the recovery back to Official from Modified, and now VZW is sending me a new phone
Make sure you don't have any dings on the housing or VZW will charge you $500 and say you dropped the phone or some BS like that.
I found it safer mailing back to LG but that took 2 weeks to process.
EvoNotion said:
KDZ didn't work, however it did get the recovery back to Official from Modified, and now VZW is sending me a new phone
Click to expand...
Click to collapse
I'm in the same boat in a way. Did vzw actually send you a brand new one or a refurb? Considering Sprint acknowledged this as a hardware defect that's widespread I think vzw should issue new, recently assembled hardware revisions as replacements.
Trying to figure out how to best approach them about it.
joel32137 said:
Make sure you don't have any dings on the housing or VZW will charge you $500 and say you dropped the phone or some BS like that.
I found it safer mailing back to LG but that took 2 weeks to process.
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Click to collapse
dplane said:
I'm in the same boat in a way. Did vzw actually send you a brand new one or a refurb? Considering Sprint acknowledged this as a hardware defect that's widespread I think vzw should issue new, recently assembled hardware revisions as replacements.
Trying to figure out how to best approach them about it.
Click to expand...
Click to collapse
Rehab, just flashed the kdz to make recovery official and all is well
dplane said:
I'm in the same boat in a way. Did vzw actually send you a brand new one or a refurb? Considering Sprint acknowledged this as a hardware defect that's widespread I think vzw should issue new, recently assembled hardware revisions as replacements.
Trying to figure out how to best approach them about it.
Click to expand...
Click to collapse
With my experience, VZW sends refurbs 99% of the time which is BS considering my phone was only 3 weeks old and past the 14 day rule. Can't complain though since I did the whole Verizon LG G4 money maker deal and got this for free anyways...
https://slickdeals.net/f/8169802-verizon-lg-g4-20-mm-owned-outright
dplane said:
I'm in the same boat in a way. Did vzw actually send you a brand new one or a refurb? Considering Sprint acknowledged this as a hardware defect that's widespread I think vzw should issue new, recently assembled hardware revisions as replacements.
Trying to figure out how to best approach them about it.
Click to expand...
Click to collapse
VZW always sends Certified Like New Replacements in advance and provide pre-paid return shipping...
http://www.verizonwireless.com/support/certified-like-new-replacements/
dplane said:
I'm in the same boat in a way. Did vzw actually send you a brand new one or a refurb? Considering Sprint acknowledged this as a hardware defect that's widespread I think vzw should issue new, recently assembled hardware revisions as replacements.
Trying to figure out how to best approach them about it.
Click to expand...
Click to collapse
Another thing to keep in mind is that if you go the VZW "trade-in for refurb" route, you're refurb phone will have a new IMEI. This may be an issue if you decide to leave VZW within the warranty period. If your IMEI doesn't match your receipt, LG may not honor the warranty.
I had this issue with a Samsung phone and Samsung didn't honor the warranty so I was SOL.... Lesson learned...
Hello there, I had previously rooted my LG G4 and then flashed the stock PR rom for the H810, and then when the AT&T American rom was released I flashed that, then I updated to Marshmallow and eventually my phone fell into the equivalent of a boot loop, the phone would VERY frequently go completely blank with this weird rainbow static, to the point where I couldn't turn it on past the AT&T logo, ther was no water damage and I never dropped it. I tried flashing the stock rom again and it didn't work. So I sent it back to AT&T and they gave me a replacement, it made it to the warranty department and I haven't heard anything since. That is, until a few days ago, I got a call from "ATT Service DPT" when I wasn't home, and I got another today when I wasn't home, they haven't left a voicemail and I don't think I've gotten an email. Is it possible they could have found out that my phone was previously rooted? They haven't cancelled my service or billed me, yet.
Why would they bill you or cancel your service.
Do you have a replacement g4 to keep.
Sent from my LG-D852 using XDA Labs
I'm not sure what the point of speculating here is other than driving yourself to worry more. For all you know, it could be a courtesy robo-dial. If it's important, you'll be notified about it one way or another.
Snakecharmed said:
I'm not sure what the point of speculating here is other than driving yourself to worry more. For all you know, it could be a courtesy robo-dial. If it's important, you'll be notified about it one way or another.
Click to expand...
Click to collapse
I really hope you're right, I'm just some stupid kid (sort of) and I guess I'm probably worrying more than I should