Develop Bugs

Proximity Sensor Popping-Hardware or Update Issue? Opinions Please!

I have an unrooted stock Epic 2.2.1 with many UPDATE issues, but this issue started weeks after OTA came through, (for which I have done 2 hard resets that only brought out more issues.)
I have been having an issue with the sensor making a popping sound continously when using the touch screen and the tech replaced the chip card which helped for about 3 or 4 days.
Point of fact: the video camera had gone out too and he said they were on the same card. The new card fixed the camera permenantly.
I am searching for examples of similar issues on reputable sites like XDA to show his head tech who had never heard of it and thinks he knows everything. Has anyone else had this problem? My phone is less than 2 months old. And I do not want a refurbished replacement from using my insurance!!!
So do we think this is strictly hardware since I am on my 2nd chip, or do we think this could be update related? Any thoughts?
Thanks!
Sent from my Stock 2.2.1 SPH-D700 using XDA Premium App

[Q] GPS not working and Samsung says BER

I bought the Galaxy Nexus about 2 - 3 months ago. A week ago the phone's GPS stopped working. I called Samsung and I sent the phone to them for repair. They said it is a BER (Beyond Economical Repair) due to corrosion / liquid damage. I can't imagine how would water got into the phone or how it only affected the GPS with everything else working. I really took a good care of the phone. I called technical support but they did not help me either.
I use the GPS a lot while travelling and I cannot live without it. Can someone tell me if there is anything left I can do? Is it possible to replace the GPS chip inside the phone ? should I get a bluetooth GPS ? I am kinda lost and feel unfortunate that this happens.

Download GPS status from the play store. See if you still get any satellites, if you at least get a few then most likely the gps.config file is missing some stuff.

Nothing shows up on GPS status. Always 0 / 0

Got exactly same problem but Samsung keeps saying that handset is OK. Sent 4 times got back with no results..... do not know what to do?
Sent from my Galaxy Nexus using Tapatalk 2

I got a gnex from play store in June 2012 and the GPS on it just wouldn't work. I
tried all the GPS patches a handful of custom ROM thinking ics could have been the problem. But nothing made the GPS work. GPS status showed 0/0 satellites.
In September I bought a second nexus for my wife and to my surprise and then anger, the GPS showed and locked almost instantly.
My point being, Samsung fixed the GPS chip on the newer models. If only they had done so when people complained all over the WWW regarding the GPS issue.
from north of the equator using my nexus

gabik said:
Got exactly same problem but Samsung keeps saying that handset is OK. Sent 4 times got back with no results..... do not know what to do?
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
May I ask what date did you purchase your Galaxy Nexus?

UPDATE: I called Samsung multiple times and they told me that according to their policy water damage is not covered by warranty. I did not throw the phone in the toilet or in a lake. All sensors work including cellular radio, WiFi, BT, HSPA, 3G, NFC, multi-touch screen, proximity sensor, light sensor and USB works as well. It is ONLY the GPS that is not working.
The guy on the phone told me to go to Samsung.com and write an email to their customer service. The only link I got was Email the CEO. I thought this was kinda a joke but; nevertheless; I wrote an email and I sent it. Surprisingly, the next day I got a thorough response from Samsung. They offered me a one time courtesy fix for about $190 and a photo (attached) for the damage on the phone. Their point is that there is no way to pinpoint whether the damage was from them or from the user. BTW, I got the official car dock and an extended battery so I already spent some good money on this phone and the car dock is mainly for navigation as I use it a lot. I did not go with the fix as I thought it might be better just to hold off and wait for the next Nexus by late November.
Maybe if this issue is affecting other users Samsung would recognize that it is a manufacturer defect and offer us a fix under warranty.

That's the JTAG port..
They probably don't want to replace the whole motherboard as the GPS chip is on the board.. Then the JTAG port happened to be corroded, so they took the chance.
Will the next nexus have a longer screen?

December 2011
Sent from my Galaxy Nexus using Tapatalk 2

MAN THIS make me hesitant to get a Galaxy Nexus now........

[Q] Photos taken on phone only partially display in the gallery

Hey folks, I've done some searching around and I don't see any similar issue here, so I thought I'd ask around to see if anyone has had any similar experience. My wife has a totally stock, non-rooted AT&T Note 2 and she's having some weird photo issues. Several of the photos that she's taken only partially display in the gallery. Funny thing is, that when they first load, it seems to show the complete for a split second and then part of the image is replaced by some solid color or artifacts. I'm including an attachment here to show an example with a photo of her phone that I took with my Note 2...
Anyone else seen a similar phenomenon? Should I take it to AT&T or send it into Samsung for service, or is there a solution somewhere? For what it's worth...I tried to clear the data and the cache already for the Gallery app, but it made no impact to the situation at all...

mcsenerd said:
Hey folks, I've done some searching around and I don't see any similar issue here, so I thought I'd ask around to see if anyone has had any similar experience. My wife has a totally stock, non-rooted AT&T Note 2 and she's having some weird photo issues. Several of the photos that she's taken only partially display in the gallery. Funny thing is, that when they first load, it seems to show the complete for a split second and then part of the image is replaced by some solid color or artifacts. I'm including an attachment here to show an example with a photo of her phone that I took with my Note 2...
Anyone else seen a similar phenomenon? Should I take it to AT&T or send it into Samsung for service, or is there a solution somewhere? For what it's worth...I tried to clear the data and the cache already for the Gallery app, but it made no impact to the situation at all...
Click to expand...
Click to collapse
That's extremely strange. If I were you I'd just take it to the AT&T store. How long ago did you buy it?
Sent from my SAMSUNG-SGH-I317 using xda premium

No thats not normal take it in to att and get a new one my friend !!!
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

We bought them on launch day for AT&T. We'll head to the store and see what they say! Thanks folks.

I have this problem as well. I'm on Rogers and bought it very close to launch as well. I just came back from a trip and took lots of pics, none of them had the issue. THe ones I had issues were pics from halloween.
I'd be interested to see how this could be resolved (I might flash a custom ROM).

Well, we went to a nearby device support center and they said the Note 2 was too new for them to service the device yet.
Anyway, they directed us to contact AT&T support via phone. It's late tonight, but that's what we plan to do tomorrow.

I've had 3 dealings with at&t customer service and the've all been positive. I trust them over samsung.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

Me as well at&t has always treated me correctly !!! Keep us posted
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

Do the photos load on the pc? This could be software or hardware related. Weird. Hope you figure it out.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app

You know, funny enough, I really haven't tried them on a PC, but she's emailed a few to me and they were still messed up looking at them on my note 2.
Called the AT&T support line today and they just had her factory reset the phone (after asking all the requisite damage questions of course). We'll see if it happens again...

Make sure to back up because you may wipe important files. If it is a software bug then this will work. Odin the stock file if you want to ensure this. It will wipe all. But is a normal procedure and wont increase flash count or anything.
Sent from my GN2 using the xda app.

I have this same problem but only when I have my pics set to save to sd card. Strangely i also had the same problem on my Galaxy S3. Also downloaded pics from internet that are saved to sd card do the same thing. Not sure why.

You know, I started suspecting the SD Card tonight as well. I think I'm going to back up her card and reformat it. Maybe that'll help.

never go to an at and t store for service issues with your phone. They will just piss your time away and frustrate you to no end. They will make you call the friggen warranty department and wait a minimum of two business days to get a refurbished phone or if you are lucky a new phone. If they ship out your phone on Thursday or Friday then you will be waiting until Monday-Tuesday for a new phone. This might not be a big deal for something like a picture problem, but if you had a dead phone you are pretty much f u c k e d.
You might get lucky and be close to one of their warranty centers where an exchange can take place on the spot.

Vibration problem and warranty

So sent my phone off to Sony last week with a broken vibrator
After a quick Google seems like it's quite common
Just got an email back saying they want 245 quid for a new one...
Why isn't this covered under warranty?
Sent from my iPad using Tapatalk

You mean completly dead or like in this video ?
https://www.youtube.com/watch?v=rrQ0a-BOdHU
I had this problem but after one week it was back to normal

Sometimes it was fine, some times like the video and sometimes wouldn't work at all
Sent from my iPad using Tapatalk

Coincidentally, vibration on my Z1C died last week too. Unfortunately, it's more than a year since I bought my device so no warranty for me. Was pretty disappointed when I found out that the vibration dying is a common problem amongst Sony Z line. Well, right now I'm looking for a new phone, but I'm just not sure which one to get. Z5C is a huge disappointment. Maybe I'll wait April and new Snapdragon proc.
245Q is too much just for a vibration mate.
Btw, vibration on my phone was the same as on that video. It started maybe 4 months after I bought the device, and a year and 8m after, it is completely dead.

They have a 2 year warranty, just spoke to an agent from Sony and she's going to look into it and get it sorted for me as it says out of warranty but the warranty spires next year so all should b good
Sent from my iPad using Tapatalk

samreedy said:
So sent my phone off to Sony last week with a broken vibrator
After a quick Google seems like it's quite common
Just got an email back saying they want 245 quid for a new one...
Why isn't this covered under warranty?
Click to expand...
Click to collapse
If you are in the UK then you are covered by the SOGA which overrides any warranty:
http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act

vibration motor died recently for me too... has anybody had success repairing it by themselves? would the z1's motor work with the z1 compact?

Turns out its been rejected for warranty repair because the software was modified
yes it was rooted but had sony's LP image flashed onto it.... what a joke!
infact when i flashed it I think it unrooted it anyway so should have been just like a normal update, how would I check this and put it all back to standard so I can send it back in?

samreedy said:
Turns out its been rejected for warranty repair because the software was modified
yes it was rooted but had sony's LP image flashed onto it.... what a joke!
infact when i flashed it I think it unrooted it anyway so should have been just like a normal update, how would I check this and put it all back to standard so I can send it back in?
Click to expand...
Click to collapse
You could use any root checker app to check if Your phone is still rooted.
You can flash FTF with wiping all the partitions to go back to stock.

I don't know what they have done but they've seemed to fix the problem... Replaced the seal on the flap and battery life is at like 2 days! Vibration has been sorted too [emoji1]
Sent from my iPad using Tapatalk

One Plus 3 Rear camera wont focus!

The rear camera on my one plus 3 sudedenly stopped focussing
It worked great but about a week back, it suddenly went bad. I've tried using manual focus but that doesn't work either.
It only works at times when I vigously shake it and then it goes bad again
Has anyone encountered this issue? Any fixes?
There are no proper service centres where I live.

Darkweb_182 said:
The rear camera on my one plus 3 sudedenly stopped focussing
It worked great but about a week back, it suddenly went bad. I've tried using manual focus but that doesn't work either.
It only works at times when I vigously shake it and then it goes bad again
Has anyone encountered this issue? Any fixes?
There are no proper service centres where I live.
Click to expand...
Click to collapse
Probably a result of the camera module becoming loose due to a fall (not necessarily recent). Search on XDA for this issue. I remember reading about atleast a couple of threads/posts about having solved this issue. You will have to open the back of the phone, locate the camera module and fix it. Or order a new module and replace the old one. Costwise it is not too high.

Replace your camera - this is ONLY permanent fix.
I done it on my OP3T and it works again.

Had exactly the same issue (resolved temporarily after vigorous shaking - it's a known issue and quite common) last year with my OnePlus 3. TL;DR: Definitely contact OnePlus and they'll replace the camera module for free assuming no other physical or water damage. I have in the past had mediocre experiences with OnePlus support, so was frankly astonished at the way and speed in which they handled this. Should have a year or two of life left in the phone now and certainly a new sense of brand loyalty for future purchases.
As for my experience:
- Problems started in around February.
- Finally contacted OnePlus support via official chat in late November, was asked to factory reset to see if that helped. Didn't help.
- (25/11) They fast tracked my RMA request, even though out of warranty.
- (27/11) Phone sent by courier from UK to Poland for repair (as with you, no service centres here)
- (28/11) Device repaired
- (29/11) Phone sent back to me
- (02/12) Phone received a week after being sent and camera working perfectly. Total cost to me £0.
Side note: Definitely get a Google Camera mod once your phone is fixed if you don't already have one. Breathes a new lease of life into the camera with some software smarts. I use this one: https://www.celsoazevedo.com/files/android/google-camera/f/changelog849/ as recommended by the XDA Google Camera Port Hub.

Replaced for free
Darkweb_182 said:
The rear camera on my one plus 3 sudedenly stopped focussing
It worked great but about a week back, it suddenly went bad. I've tried using manual focus but that doesn't work either.
It only works at times when I vigously shake it and then it goes bad again
Has anyone encountered this issue? Any fixes?
There are no proper service centres where I live.
Click to expand...
Click to collapse
They replaced it for free as it was a manufacturing defect even though warranty was over.

One year ago my oneplus 3 experienced a hard time when rear camera focusing. I was in china, so I called oneplus support and the guy one the phone told me that i can mail my phone to the services center in beijing and then they replace a new rear camera for free(even though the warranty are expired).
Replace the rear camera may be the only fix. Perhaps you can call the services number on oneplus website and ask for help