Restricted access changed - voice service is blocked - G4 Q&A, Help & Troubleshooting

I've been receive this error message when connected to WiFi. Not sure why or what is causing it. I have yet to be able to link the error message to an issue, however it is still annoying to see. Any suggestions?
Secondly, I have the T-Mobile version and can't seem to text over WiFi when not connected to the cellular network. Any suggestions?
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You have tmobile service
Sent from my LG-H811 using Tapatalk

LancerV said:
You have tmobile service
Sent from my LG-H811 using Tapatalk
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Are you suggesting that this may be related to poor reception from T-Mobile? Perhaps. However I've had several other android devices and none of them have displayed this message.

I mean you actually have tmobile as your provider
Sent from my LG-H811 using Tapatalk

LancerV said:
I mean you actually have tmobile as your provider
Sent from my LG-H811 using Tapatalk
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Yes. Your point being?

I am with T-mobile as well and seeing this often. I seem to encounter it more often when I have a weak WiFi connection if this helps.

I don't have T-Mobile, nor WiFi calling enabled, but if that's the case... try going to Settings -> WiFi Calling -> Menu and disable the WiFi Range Alert, see if this stops those messages.
timetosave said:
I am with T-mobile as well and seeing this often. I seem to encounter it more often when I have a weak WiFi connection if this helps.
Click to expand...
Click to collapse

n0x00ll said:
I don't have T-Mobile, nor WiFi calling enabled, but if that's the case... try going to Settings -> WiFi Calling -> Menu and disable the WiFi Range Alert, see if this stops those messages.
Click to expand...
Click to collapse
Thanks, but the TMO variant does not have this option.

Alright, it has been a few days so I have a little more knowledge about the issue. It seems to occur more when my phone disconnects from the cellular network and reconnects. In addition to the voice service blocked message I'm also getting a data service blocked message.

any fix on this? I too been getting this stupid prompt.

shook187 said:
any fix on this? I too been getting this stupid prompt.
Click to expand...
Click to collapse
No fix here. Still getting the message. I might pick up a new SIM card here shortly.

ChristianBale said:
No fix here. Still getting the message. I might pick up a new SIM card here shortly.
Click to expand...
Click to collapse
Im about to do the same [emoji17]
Sent from my LG-H811 using Tapatalk

shook187 said:
any fix on this? I too been getting this stupid prompt.
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Click to collapse
Same

I get the same thing sometimes.

ChristianBale said:
I've had several other android devices and none of them have displayed this message.
Click to expand...
Click to collapse
That's probably because they weren't programmed to. I've been using Android phones since the OG Droid and this is the only one that has had a notification message to specifically state that I've lost reception but that doesn't mean the other phones always had reception. It just means I might not have noticed when they didn't. In other words, I really doubt this is any kind of problem with your phone. Just common dropped service that happens occasionally.

Getting this issue as well with all 3 of our LG G4 phones. T-Mobile swapped our SIM cards and within 30 minutes, I had the same issue. Is this causing any of you to have dropped calls and or people attempt to call you but your phone never rings, however you just get a voicemail notification? Because we are seeing that and some other little odd issues with calling.

I haven't linked the messages to any issues, and I have yet to have the SIM changed. But the messages are annoying to get.

Just recently I got a data service blocked message as well.

For me, they always come in pairs. Our T-Mobile service is good here. And the wireless is rock solid with all other devices.
I'm curious. Are people only getting this on wifi? And what is your network setup? Are you statically assigning your phone the same IP address?

So I've had both of these issues as well as problems with WiFi calling. I've tried working with TMO support which has resulted in nothing so far. I am about ready to take this one back and go back to HTC which is a shame because I really like the device when it works.

Related

AT&T hotspot - "Wi-Fi Hotspot Access Failed"?

Ever since AT&T revealed that all unlimited users are now capped to 3gb/month (5gb for LTE), aka no more 5% crap, I can't get my Nitro automatically connect to any ATT hotspots around the town. I get message in notification bar saying
Unable to confirm eligibility, please call Customer CARE at 800-331-0500.
Click to expand...
Click to collapse
Before that, every time there is a hotspot available the phone automatically connects and nothing required from the user's side. Now I have to manually open browser and agree with their terms of service.
Anyone experiencing this?
I will test mine out to see if I get the same issue, and report back my findings.
I've had that happen a few times recently too. The app would seem to keep trying and would eventually connect successfully.
[email protected] said:
Ever since AT&T revealed that all unlimited users are now capped to 3gb/month (5gb for LTE), aka no more 5% crap, I can't get my Nitro automatically connect to any ATT hotspots around the town. I get message in notification bar saying
Before that, every time there is a hotspot available the phone automatically connects and nothing required from the user's side. Now I have to manually open browser and agree with their terms of service.
Anyone experiencing this?
Click to expand...
Click to collapse
I'm having the same problem. I've been bounced back and forth between AT&T Mobility and AT&T Wi-Fi so many times. Like you I can always get in by going to the login screen and logging in with my DSL credentials. I also have a grandfathered "unlimited" data plan.
I recall this happening previously (like when I go through a McDonald's drive-thru) but I've only chased after it since March 1. It's happened in 2 different hotspots, one in Boston and one in Memphis.
I'm on a Samsung Captivate with OEM Gingerbread.
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Here is my conspiracy theory:
AT&T trying make us, unlimited plan users, use all the capped data as quicker as possible to slow it done sooner, make us more pissed off and switch to limited plans.
Make sense?
Try restoring the hotspot app in Titanium Backup again and then reboot.
Sent from my LG-P930 using XDA
yep, I'm having the same issue
dnorthington said:
Try restoring the hotspot app in Titanium Backup again and then reboot.
Sent from my LG-P930 using XDA
Click to expand...
Click to collapse
Can't use Titanium. I'm not rooted.
I tried clearing the application data. I'll post back whether that helps or not.
Running latest Kernelpanic rom I don't experience this problem.
I finally got my WISPr connect to work. In "Wi-Fi settings" I had "Network notification" unchecked. I checked this and then went to an AT&T Wi-Fi hotspot.
It connected!
Not wanting to leave "Network notification" checked and get all those nagging notifications I unchecked it and visited another AT&T Wi-Fi hotspot.
It connected!
See if this helps you.
It is actually nothing to do with our phones, it's ATT ****ing with us.
I've checked it with 3 different phones, all had the same problem.
Now, all three one day connecting fine another - no go.
Come to Canada it works...wait forget it we don't have ICS. ;-)
sent from LG OPTIMUS LTE using Tapatalk
[email protected] said:
Here is my conspiracy theory:
AT&T trying make us, unlimited plan users, use all the capped data as quicker as possible to slow it done sooner, make us more pissed off and switch to limited plans.
Make sense?
Click to expand...
Click to collapse
I fully believe this is exactly what they are doing. It pisses me off, but instead of switching plans I'll switch APNs. HAHA I win!

So I Finally Connected To LTE...

But I can't receive calls or texts.
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I didn't notice this for an entire day since my Talk and Huddle messages were going off and I could still make phone calls and send texts. I was wondering why my homeboys hadn't hit me up to kick it. I was supposed chill wit a female too. When I realized they hadn't called I was like
but then I remembered a post where somebody said they couldn't get texts and calls while on LTE.
I rebooted to CDMA/EVDO only. Immediately 4 texts come, then another 2, then 5, and then another 3. By this time I'm like
because the texts are still rolling in.
Am I cursed to data-only when I'm on LTE? I'm on LG8, stock, rooted. Please tell me there's a fix for this.
Damn shame....the lte at my crjb kinda sokid but verizon lte on some ****
... The sprint map page coverage shows that I'm not even supposed to have a l t e where I live but as you can see I'm getting that then some......arlington tx
Sent from my sprint galaxy s 3, finally have lte
It is equivalent-ish exchange
you get great internet but you lose that other stuff
Look at the bright side at least your brothers soul is not trapped in a suit of armor and its not like you paid an arm and a leg
Sent from my SPH-L710 using xda premium
gtuansdiamm said:
It is equivalent-ish exchange
you get great internet but you lose that other stuff
Look at the bright side at least your brothers soul is not trapped in a suit of armor and its not like you paid an arm and a leg
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
So what you're saying is... Sprint wants us to perform Alchemy in order to have a fully functioning phone? Those diabolical b*stards.
Y.G. said:
But I can't receive calls or texts.
I didn't notice this for an entire day since my Talk and Huddle messages were going off and I could still make phone calls and send texts. I was wondering why my homeboys hadn't hit me up to kick it. I was supposed chill wit a female too. When I realized they hadn't called I was like
but then I remembered a post where somebody said they couldn't get texts and calls while on LTE.
I rebooted to CDMA/EVDO only. Immediately 4 texts come, then another 2, then 5, and then another 3. By this time I'm like
because the texts are still rolling in.
Am I cursed to data-only when I'm on LTE? I'm on LG8, stock, rooted. Please tell me there's a fix for this.
Click to expand...
Click to collapse
Mine works fine on lte. Reboot into cdma/lte and then if it doesn't work again, go to dialer, hit ##3282# and hit edit. Enter your msl and navigate to others>hdr/1x selection> and try switching it around a few times. I usually go into airplane mode then make my selection and then come out of airplane mode. This may or may not help. If it doesn't, you might have a defective phone and I'd take it back.
Sent from my SPH-L710 using xda app-developers app
peanut1596 said:
Mine works fine on lte. Reboot into cdma/lte and then if it doesn't work again, go to dialer, hit ##3282# and hit edit. Enter your msl and navigate to others>hdr/1x selection> and try switching it around a few times. I usually go into airplane mode then make my selection and then come out of airplane mode. This may or may not help. If it doesn't, you might have a defective phone and I'd take it back.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
The setting hack under the ##3282# menu is a way to force the phone into LTE-only mode to bypass the automatic threshold settings and connect to any LTE signal no matter how weak. But that disconnects your 1X voice/text service.
This hack should not be needed at all after the phone has received the LG8 OTA update, which fixed the threshold logic. (Version LG2 was automatically downshifting to 3G from LTE at way too high a signal strength threshold, so it was very hard to get and keep an LTE connection)
LA seriously needs LTE...
Y.G. said:
So what you're saying is... Sprint wants us to perform Alchemy in order to have a fully functioning phone? Those diabolical b*stards.
Click to expand...
Click to collapse
Yeah, but by alchemy they really just mean they want us to cook meth for them.
devmaster123 said:
LA seriously needs LTE...
Click to expand...
Click to collapse
This

[Q] Anyone else have Wifi received calls drop after 1:26

Has anyone else noticed that received wifi calls drop after exactly 1 minute 26 seconds? Outbound calls don't seem to have the problem, only inbound. I thought I was crazy at first, but it seems others are experiencing the same behavior. If you Google "t-mobile galaxy note 3 1:26", the first result is a posting on the T-Mobile support site reporting exactly this problem. From that posting, it appears that this does not happen on T-Mo to T-Mo calls. So far, I can reproduce this problem 100% of the time and it is always exactly 1:26.
I have called into T-Mobile and started a trouble ticket and should hear back in a day or two, but I wanted to see if this is a universal problem with Note 3/T-Mo and the best place I could think of to check on that was XDA.
Please test when possible and respond if you are also experiencing this issue.
Thank you!
FYI note 3 users, WIFI signal is not stable in Note 3....
appan said:
FYI note 3 users, WIFI signal is not stable in Note 3....
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Click to collapse
Agreed. I keep getting WiFi disconnects and a message pop up saying my WiFi connection is unstable. Wrong. My WiFi is fine and works on all my other devices just great. I have LTE at home and unlimited data so I don't even turn WiFi on anymore.
I'm not getting any messages about wifi being unstable. It's been working very well. It is only on received calls when in Wifi Calling mode. The calls drop after exactly 1:26, every time. The post on the T-Mobile support site has added 2-3 more people who are having the same problem. Can't seem to find a commonality among the the affected except that it is always 1:26, always on inbound wifi calling calls from non-T-Mobile numbers, and seems to only happen in this way on the T-Mobile Note 3.
If anyone could give it a test, I would appreciate it. Just call your Note 3 from a non-T-Mobile device while in Wifi calling mode and see how long it takes to drop the call (if it does at all).
txjmb said:
I'm not getting any messages about wifi being unstable. It's been working very well. It is only on received calls when in Wifi Calling mode. The calls drop after exactly 1:26, every time. The post on the T-Mobile support site has added 2-3 more people who are having the same problem. Can't seem to find a commonality among the the affected except that it is always 1:26, always on inbound wifi calling calls from non-T-Mobile numbers, and seems to only happen in this way on the T-Mobile Note 3.
If anyone could give it a test, I would appreciate it. Just call your Note 3 from a non-T-Mobile device while in Wifi calling mode and see how long it takes to drop the call (if it does at all).
Click to expand...
Click to collapse
I just had this happen to me today at work. Three incoming calls from my wife, all dropped at 1:25, 1:26, 1:27.
I'm wondering if this is only on stock ROM's. I'm rooted and don't remember having this issue before rooting.
I wonder if a custom ROM will help... ;o) Not that I really need another reason to try one.
I also have the issue with the dropped wifi calls, I know its not my network as my S4 works perfectly
I noticed some wifi calling issues. I wasn't that it was dropping at a specific time though. I would dial the number and it would sit there doing nothing. It wasn't stock either. I was on MyRom. Strange. Wifi signal is great btw.
PolishDude said:
I also have the issue with the dropped wifi calls, I know its not my network as my S4 works perfectly
Click to expand...
Click to collapse
I don't get many calls like that but now that you mention it (not to mention it just happened 5x in a row) I had it happen on mine and the gf's phone as well...
need this shiz fixed
link to T-mobile thread?
did you ever hear anything back?
My house has horrible signal so I rely on the wifi calling so yes this issue needs to be resolved asap
I am having dropped calls not only with wifi calling but also with regular calls.
Tmo rep rold me there is an update coming soon to address the wifi calling issues. Not sure if she was being truthful but that what she said.
N3 anticipating Tweaked perfection
I have this issue as well. Seems others have narrowed down its circumstances.
http://support.t-mobile.com/thread/55041
This is so frustrating & we have yet to get a fix.
I have the same issue expect my carrier is verizon.
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Badabing6 said:
I have the same issue expect my carrier is verizon. View attachment 2348571
Sent from my SM-N900V using xda app-developers app
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Click to collapse
I haven't had any issue with wifi connection, even when the call drops it stays connected, its just that it disconnects.
I've noticed frequent random disconnects on t-mobile to t-mobile wifi calling as well but not as easily time-able.
Any updates?
Anyone have an progress on this?
I have the same problem as everyone else. 1:26 every incoming call. Bam... dropped.
Very frustrating, especially with how reliable it was on the S4.
Anyway, hopefully we'll see a fix in the first T-Mobile update.
I've also subscribed to the T-Mobile thread, though I expect this thread to be my first answer...
Luke
Same here and another co worker with the note 3 is having the same issues, opened a support ticket with tmobile so lets see where it goes ...nowhere more than likely
---------- Post added at 12:00 PM ---------- Previous post was at 11:30 AM ----------
So after some testing im finding when using google voice number the calls will drop. When i get called on my tmobile number on either wifi or cell the call is solid, but if it comes through the google voice number it will drop every time.

[Q] Wifi Calling Notification

Does anyone know how to remove the persistent notification for Wifi Calling?
Ya turn off Wi-Fi calling. It's horrible anyways
Sent from my LG-D851 using XDA Free mobile app
anoymonos said:
Ya turn off Wi-Fi calling. It's horrible anyways
Sent from my LG-D851 using XDA Free mobile app
Click to expand...
Click to collapse
Actually Wifi calling works great for me. I have a very poor signal in the lower half of my house. I'd just like to turn off the notification if I could. Just curious why you think it is horrible?
Project X-Ray said:
Actually Wifi calling works great for me. I have a very poor signal in the lower half of my house. I'd just like to turn off the notification if I could. Just curious why you think it is horrible?
Click to expand...
Click to collapse
He is probably running xposed. Many threads on how it messes up calls.
BACARDILIMON said:
He is probably running xposed. Many threads on how it messes up calls.
Click to expand...
Click to collapse
I'm running Xposed and WiFi calling works great for me too, haven't had a single issue at home or at work. Who knows?
I don't use it either, because If I am on a wifi call and leave the wifi area, the call always drops off; the switching back to TMO network from wifi is pretty bad.
fortunately, I have great TMO signal everywhere I go so I don't really need wifi calling
Wi-Fi calling is a lot better than Note 3 even with same Wi-Fi network.
Even it's not HD, voice quality is just same as using UMTS.
Does anyone have a solution to the original question about turning off the notification?
Not that I know of. You would need a mod from xposed to delete it.
Project X-Ray said:
Just curious why you think it is horrible?
Click to expand...
Click to collapse
Well I've never had any luck with it. Every time I've used it[multiple WiFi connections] I've had the calls drop off,and of course that stupid icon.
Sent from my LG-D851 using XDA Free mobile app
I don't generally use wifi calling but it was great in the hospital last week after our baby. 4 days stuck in a hospital with electronic interference so I forced wifi calling and it saved my ass.
Sent from my LG-D851 using XDA Premium 4 mobile app
Project X-Ray said:
Does anyone know how to remove the persistent notification for Wifi Calling?
Click to expand...
Click to collapse
You can always set it to prefer cell for calls and only use wifi when cell network not available. This will remove the notification most of the time and will only show up when you have no Tmo coverage.
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I'd check and see how devs have removed it on other phones. The "Show notifications" checkbox for the WiFi calling process is grayed out.
If you're rooted, the only answer is to use xposed module "notify clean" and freeze the notification. Of course this work-around has been posted all over these forums, but I wanted to share that I haven't seen the notification since and wi-fi calling has worked perfectly as well.
mjfrank said:
If you're rooted, the only answer is to use xposed module "notify clean" and freeze the notification. Of course this work-around has been posted all over these forums, but I wanted to share that I haven't seen the notification since and wi-fi calling has worked perfectly as well.
Click to expand...
Click to collapse
Yeah, I tried that module and now my led notification light will not stop flashing blue and green. I have no idea how to get it to stop.
Sent from my LG-D851 using XDA Free mobile app

Disabling VoLTE (Verizon)

Hello all!
Is there a way to turn off VoLTE? I use my phone as a hotspot, so when I get a call, I don't have internet access. I'm assuming this is because of VoLTE since my last phone (Droid 4) didn't have this issue.
Thanks!
jm.kloz said:
Hello all!
Is there a way to turn off VoLTE? I use my phone as a hotspot, so when I get a call, I don't have internet access. I'm assuming this is because of VoLTE since my last phone (Droid 4) didn't have this issue.
Thanks!
Click to expand...
Click to collapse
Is this the option you are looking for? 'Enhanced 4G LTE Mode'
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I always thought having that option disabled is what caused data to turn off during phone calls. I have it enabled and I can still use data while on the phone. That's the toggle to the off VoLTE though.
Sent from my Nexus 5X using Tapatalk
Sounds like you aren't using VoLTE in the first place. Turning it off won't give you data during a call it would do the opposite.
thesoldier said:
Is this the option you are looking for? 'Enhanced 4G LTE Mode'
I always thought having that option disabled is what caused data to turn off during phone calls. I have it enabled and I can still use data while on the phone. That's the toggle to the off VoLTE though.
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
I've tested it with that both on and off and still lose LTE during a call. :/
jm.kloz said:
I've tested it with that both on and off and still lose LTE during a call. :/
Click to expand...
Click to collapse
Talk and web is only available if you have advanced calling option turned on within your verizon account. Its free.
It doesn't sound like you're using VoLTE exactly because you stated you can't use simultaneous voice and data. Here's the deal: To save battery power or whatever, the additional radio added to Verizon and Sprint (CDMA) phones to enable 4G has been removed from a lot of them, rather converged.
Verizon has always had this problem and they got around it by, finally, adding an additional radio to handle the 4G to many phones. On CDMA networks it's either (I think analog) voice or (I think digital) data. Then, I guess expecting this great big transition to VoLTE (and only needing one radio to simultaneously handle LTE and Voice over LTE) "they" reverted phones to the original model. I mean that has to be it... I would gladly charge my phone more to be able to be able to hotspot and talk! Or maybe they want to sell more JetPacks and separate line access fees!
(This is what allows for all that red on their coverage maps as Verizon's original voice frequencies do rock for signal strength and reliability. The data maps look a lot more similar amongst the carrriers: concentrated on major "markets" as the efficiencies of cities drive the capital to create the networks--rural areas have lousy 4G coverage).
The GSM networks from T-mobile and AT&T automatically fall back to 2, 2.5, 3 and 4G frequencies and can use the newer and the older networks at the same time. You also get better conference calling (up to 5 people) and call management on the GSM based networks.
If you want to use voice and data at the same time on Verizon, edit your account preferences to enable Advanced Calling 1.0 for your line. It is free. Also enable Enhanced 4G LTE mode as shown in the screenshot.
But VoLTE seems to bring its own issues: call complete rates will drop, call quality will drop, static bursts occur at the beginning of calls... it's a real mess.
I really miss T-Mobile, but their network isn't as good and I save money being on the family plan with others on Verizon.
Hi guys, I am having the opposite issue.
I can't get VoLTE ("HD Voice") to work. As a result, no internet when I'm on a phone call. A real pain in the butt.
I'm on CM13 on my Nexus 5x and using Verizon.
I had previously activated this feature on the Verizon website, and it shows the VoLTE flag is 'on' in the phone info/service settings menu. I've seen posts elsewhere where people say CM13 is not working properly with VoLTE.
Should I flash to a different ROM perhaps? Appreciate any ideas...

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