I bought my N7 2013 Wi-Fi April 2014 used, it worked fine till a couple of months ago when things starting going out of whack, touchscreen registering on multiple locations, not registering, sensors stopped working. At the end of the day, the issues resolve themselves with a reboot, or me removing the back cover and basically wiggling all the cables.
But why on Earth did Google ship this device with all these issues?
EDIT:Looks like I messed up and posted this in the wrong forum.
You gotta love the Internet where people can spew their opinion without any basis or facts. This guy buys a used device and it starts acting up so he reboots it and it works yet he still complaints about the device. I've owned both versions of the Nexus 7 and they all have been great. Like all software based things they occasionally have bugs, but considering how much they do it's minor. The two times the performance started declining a complete system reset cured the problem.
Sent from my Nexus 7 using Tapatalk
First problem was buying it used.
Sent from my HUAWEI GRA-UL00 using Tapatalk
You guys just proved you don't know anything about this device. Look up the numerous people who've had issues with it brand-new, my Nexus 7 might have been used when I bought it, but it was almost completely as if brand-new.
This device is just like every other device ever made..... Their will be the occasional problem here or there. No device is perfect.
But, I too agree. I own several nexus tablets and phones (5 and both 7s). The nexus 7 2013 is definitely the one with the worst problems, especially with the Touchscreen which is a hardware problem. I have one (bought directly from Google) and know. None of the workarounds fully solve it. Shame on Google.
Many more owners have had complaints about the nexus 7 2013 than any other nexus.
I love my N7, but Asus really should have tried something different with the ribbon cables. Most of the non-software problems with the tablet stem from those connectors getting loose over time.
Other than that, I have been thoroughly pleased with it.
Me too. But that Touchscreen problem is not a minor problem.
Related
HTC Desire constantly restarting, 5 vibrations through restart then freezing restart! This happened 40 minutes after I bought the device - I immediately returned for replacement. How common are those problems in HTC Desire? I have never had a smartphone die in my hands less than an hour since purchase. Do these problems are limited to small amount of defective devices or they are common? Do they also appear late in using device usage? I am happy I bought it with a good warranty, not a second hand deal but still... I want a device I can use, not just carry for replacement...
Sounds like a bad flash, like a ROM update didn't complete properly. Don't really hear many reports of Desires failing, except for the ones people have been fiddling with.
Of course it is normal for a hardware defect to slip in on the odd device. The Desire is not plagued by many of these though, just the odd case like your own. I think its been out long enough for any failure trends to be apparent, and be in the news and all over the forums.
So reliability is great, and I hear reports that the warranty service is amazingly good. I doubt you'll regret your purchase.
Cyaegha, there are thousands with this issue....... i think its a buggy update that has been automatically applied to the phone...... they are all over the forums.
Just to let you know, I had my phone replaced in 3 very long days, and so far the new one has no issues like that.
Hi everyone,
I'm just trying to get a gauge on how prolific this issue is/if anyone has found a solution. I am on my second Galaxy Nexus, and both devices, just over a week after getting them, have developed an issue where the phone will not charge or will not be recognized via USB. I have a tried a range of different solutions. from reboot, to battery pull,to trying different chargers/cables, to resetting battery stats in Clockwork Recovery to no avail.
I absolutely love this phone and don't want any phone BUT the Galaxy Nexus, but it sucks that there's this issue. Both devices have been yakjuux devices flashed to yakju for direct updates from Google.
Who else is having this problem, if you have had it, how long did onset take, and have you found any solutions? I've googled the **** out of this problem and have only been able to find a small number of forums with greatly varying responses on how to fix it (none of which have worked for me).
In the meantime, I have luckily been able to get a refund from the retailer I purchased through on Amazon. I would love to get another GN, but won't do so until I see some reason this is happening (Samsung is denying that there's a problem) or a way to fix it should it happen again.
Funny thing happened to me as well. There are certain chargers that will not work with this phone. I'm assuming that you are using the one that came with the phone and not another. I tried to use a charger and cable from my old Captivate and it would not charge.
This really seems to be a recurring issue on the GN. See http://code.google.com/p/android/is...ary Stars&groupby=&sort=&id=23789#makechanges
and http://forum.xda-developers.com/showthread.php?p=23319813
I had the same problem happen as well after a few weeks, and it seems to be a USB charging port defect. (Replacing it fixed it)
So, ALOT of people have seen this, but Samsung has yet to respond to this. The QA at Samsung have done a really bad job at this..
Please comment or star on the Google Issue tracker.
Thanks for the links to the other sites. It sucks that no one is taking responsibility or offering solutions for those affected by this, but I guess I'll keep an eye out and hope that some resolution is found quickly. In the meantime, I'll be using my mom's old iPhone 3GS. =/
I had this issue with my gnex not being recognized when connected via USB since day ONE. I ended up using another USB cable and now it works (a blackberry USB cable) its kinda sad actually.
Sent from my Galaxy Nexus using Tapatalk
How are the tablets bought in the new yr? Does it still have screen issues like us early adapters?
My first run N7 2013 has no issues at all
Sent from my Nexus 7 using Tapatalk
I guess I should clarify the question is for people that bought theirs very recently like in Dec/Jan timeframe
My point is that like everything else it's more than likely you will get a good device, the percentage of bad devices is always low, forum posts aside
Sent from my One using Tapatalk
I bought my Nexus 7 in December. I am not noticing any major issues so far. Although sometimes there are ghost touches after many hours of continuous usage.
Sent from my Nexus 7 using XDA Premium 4 mobile app
after having mine for a month im noticing what i thought were just software issues.
Screen stops responding to touch randomly or takes ages to notice you have your finger on somthing
and loads of coloured splodges on the screen when showing a dark image !
grr !
i love it though but once you notice its hard not to notice!!
Mine is just a couple of weeks old, it has difficulty registering touches when laying flat
Sent from my Nexus 7 using Tapatalk
You would think Asus and Google would quietly fix the hardware on new batches. Probably a design issue that cant be easily fixed. Yes yes kudos to the ones that doesn't have screen problems.
Have mine (LTE version) about a week or so, it sometimes fails to register touch when it's on desk.
but I notice another thing that , its back is not flat?? it can spin on my desk
Had this device since it was released, it had the screen issues(incredibly annoying on apps like PS Touch and the keyboard), now bought a Note 8, rapidly noticed the better screen responsiveness. I got curious about that too, I wonder if they fixed that for the new batch, I knew that not all flo devices had those problems but nevertheless still a shame if they haven't fix that by now.
NekroWolfen said:
Had this device since it was released, it had the screen issues(incredibly annoying on apps like PS Touch and the keyboard), now bought a Note 8, rapidly noticed the better screen responsiveness. I got curious about that too, I wonder if they fixed that for the new batch, I knew that not all flo devices had those problems but nevertheless still a shame if they haven't fix that by now.
Click to expand...
Click to collapse
Based on the responses....apparently not.
Mine had pretty bad issues when i first got it (initial release batch), the device was even crap enough that opening youtube app would hard reset the tablet every time. After the various updates that got rolled out, there is nothing wrong with my device. So they certainly fixed things for me following customer feedback.
I bought mine back in December and it misses touches in the upper region of the screen unless it is ground with either you hands or the charger. I did a few experiments to try and fix it, one thing I noticed when I tied a thin copper wire to the USB port is that it only took a finger on that piece of wire to ground it out and it worked perfectly. My question is whether there is a ground source inside the device where I could possibly solder this wire to in order to ground it out (ie. Battery ground or something)
Sent from my Nexus 7 using XDA Premium 4 mobile app
First nexus 7 (2012) worked flawless for over a year, gave it to mother as she needs to learn technology and bought the 2013 in November
The non presses and random presses plagued me from the start of this one but I was naive and pretended not to notice, after a few weeks I did get annoyed and wanted my old one back! (But didn't) so being I needed mine for school I didn't want to RMA right away so I kept trying to find fixes for awhile longer. About 2 weeks ago I got fed up and was about to RMA it but then decided to just try the latest factory image (haven't used stock anything in a long time)
And well, haven't had one issue with touch since!
So to all with the common touchscreen issue I suggest trying pure stock KOT49H first along with bootloader, haven't had a chance to test any custom Roms for it yet as I've been too busy but I added twrp and rooted it and still zero issues so at least for me it has been fixed
Still one of the best buys out there, even with the 2 months of annoyances
Sent from my Nexus 4 using XDA Premium 4 mobile app
I got my N7 2013 in early December. There's a small piece of dust under the screen, near the middle. I didn't even notice it until a few weeks ago. I can see it when I'm thinking about it, but most of the time I just ignore it or just fail to notice it.
Got my N7 2013 at the end of January. No problems initially, then a few small annoyances with a crossword puzzle app that I was willing to blame on the small letterboxes. Yesterday it did a full freeze, no responses to any touches anywhere. A power reboot cleared it up. I could blame it on the 4.4.2 upgrade which I did pretty soon after I got it, but this thread leads me to believe I should be going for an rma.
Hello XDA Community,
My name is Scott, I am the ASUS support specialist responsible for the Nexus 7 2012 and 2013. I am leaving this message in the Q&A section to let everyone know if you are having any issues or need support with your Nexus 7 then please feel to email me. My contact information will be found in my signature once it has been activated. For now see below.
I can only offer warranty and RMA support for customers located in North America, but I would be more than happy to assist with troubleshooting your issues regardless of where you are located.
If you are experiencing issues with a particular ROM or Kernel then I would recommend posting your questions in that thread.
If it is a hardware or stock issue then by all means ask away, I may not always check my PMs so emailing me is the best source of contact.
Thanks XDA Community!
Yeah, when is the 2013 LTE going to be up to date? The point of a nexus device is to always be current but yet us deb owners have been crapped on for more than a month in regards to 4.4.4. Its really gonna suck when Android L comes and us deb owners are the only nexus devices not current for a while.
Can you say something about erratic touch screen issues with Nexus 7 2013? And why ASUS / Google has never acknowledged or officially commented about it?
I'm not sure if i have to explain the issue as it's well known, but basically the touch screen has serious issues if it's laying on desk / bed (is not being held / not connected with usb or headphones)
I can guarantee it's affecting ALL Nexus 7 2013 devices, some people just dont know how to reproduce it.
It's shown on this videos for example:
Before you say it's isolated issue, here is amount of results searching for "Nexus 7 2013 touchscreen issue" on Youtube: https://www.youtube.com/results?search_query=neus+7+2013+touchscreen+issue (over 122.000 results for the lazy)
Here are some potential fixes but they are not working well AFAIK:
http://forum.xda-developers.com/showthread.php?t=2535835
http://forum.xda-developers.com/showthread.php?t=2428133
I had my Nexus 7 RMA'd (motherboard was replaced), and it changed nothing. Still the same issue. (i can send you RMA number if you want)
It seems to be grounding problem. (when tablet is being held or connected with headphones / USB there is no problem - as it's grounded properly)
Care to comment? Is this a bad design (Google) or production issue (ASUS) ?
pre4speed said:
Yeah, when is the 2013 LTE going to be up to date? The point of a nexus device is to always be current but yet us deb owners have been crapped on for more than a month in regards to 4.4.4. Its really gonna suck when Android L comes and us deb owners are the only nexus devices not current for a while.
Click to expand...
Click to collapse
Hello pre4speed,
I am just as anxious as you to see the 4.4.4 update released for the LTE model. At this time I cannot give a release date for this because Google has not released an image for this device. When it comes to the Nexus line Google is responsible for the releases. It could be possible that the LTE edition might skip 4.4.4 and jump straight to Android L when it is released. Let’s hope we see something soon, If you need further assistance you can email me with the Case number N140822232 in the subject line for reference.
k3lcior said:
Can you say something about erratic touch screen issues with Nexus 7 2013? And why ASUS / Google has never acknowledged or officially commented about it?
I'm not sure if i have to explain the issue as it's well known, but basically the touch screen has serious issues if it's laying on desk / bed (is not being held / not connected with usb or headphones)
I can guarantee it's affecting ALL Nexus 7 2013 devices, some people just dont know how to reproduce it.
Before you say it's isolated issue, here is amount of results searching for "Nexus 7 2013 touchscreen issue" on Youtube: https://www.youtube.com/results?search_query=neus+7+2013+touchscreen+issue (over 122.000 results for the lazy)
Here are some potential fixes but they are not working well AFAIK:
http://forum.xda-developers.com/showthread.php?t=2535835
http://forum.xda-developers.com/showthread.php?t=2428133
I had my Nexus 7 RMA'd (motherboard was replaced), and it changed nothing. Still the same issue. (i can send you RMA number if you want)
It seems to be grounding problem. (when tablet is being held or connected with headphones / USB there is no problem - as it's grounded properly)
Care to comment? Is this a bad design (Google) or production issue (ASUS) ?
Click to expand...
Click to collapse
Dear k3lcior,
There are reports of the Nexus 7 suffering from touch issues, most of these reports have been fixed with a software update. If the updates do not resolve the touch issues, I recommend sending it in to be diagnosed. I would be more than happy to help assist you and all others with our RMA process.
Since your Nexus 7 has already been to our repair facility I may be able to see what other options are available. If you are interested please feel free to email me at [email protected] with your serial number. Also, please put case number # N140822280 in the subject line.
Best regards,
I have bought Nexus 7 (2013) last August and the warranty had been void already. Three of the sensors including the accelerometer, gyroscope and the magnetic sensor do not work properly which causing the malfunction of auto-rotating. I have sent the tablet for RMA process before and the sensors have been replaced. However, the sensors worked for a week only. In the most of the time, the accelerometer and gyroscope look like disabled but the magnetic sensor can return some value although I reboot the machine.
Will the smart cover case affect the sensors by magnetic field? <--I'm just guessing
I cannot figure out the reason why the sensors do not work. Can you give some opinions to me? Thanks
The related post: http://forum.xda-developers.com/showthread.php?t=2746045
pc323 said:
I have bought Nexus 7 (2013) last August and the warranty had been void already. Three of the sensors including the accelerometer, gyroscope and the magnetic sensor do not work properly which causing the malfunction of auto-rotating. I have sent the tablet for RMA process before and the sensors have been replaced. However, the sensors worked for a week only. In the most of the time, the accelerometer and gyroscope look like disabled but the magnetic sensor can return some value although I reboot the machine.
Will the smart cover case affect the sensors by magnetic field? <--I'm just guessing
I cannot figure out the reason why the sensors do not work. Can you give some opinions to me? Thanks
The related post: http://forum.xda-developers.com/showthread.php?t=2746045
Click to expand...
Click to collapse
Hello PC323,
I am sorry to hear about three of your sensors failing within a week of the repair. In regards to your question about the smart cover affecting the sensors, there is a very slight possibility, depending on which cover you are using. If you are using the official case for the Nexus 7 then there should be no interference, the magnet that is included should be small enough and placed properly so it does not affect other sensors. I cannot speak about third party covers though. You can always try wiping the cache (done through the recovery) or even a factory reset if you wanted to go that far. If the resets do not resolve you issues then it might be a hardware issue. If you would like you could email me and include case number 140822657 in the subject line for reference. If you provide your Serial Number I will be able to see what was repaired on your device as well.
Hi Scott! Great to see manufacturers represented on the forum! Never seen this before, guess I should have gotten a nexus device sooner. Is there any way we can see phonecall support for the LTE version? I've seen the asus padphone, is our radio missing something hardware wise or is Google/Asus holding back? When I get home from work I go straight from my phone to my nexus 7 but I would love to be able to just pop my sim in and not worry. I'm a job jumper and I need to receive calls on my nexus
@non4 said:
Hi Scott! Great to see manufacturers represented on the forum! Never seen this before, guess I should have gotten a nexus device sooner. Is there any way we can see phonecall support for the LTE version? I've seen the asus padphone, is our radio missing something hardware wise or is Google/Asus holding back? When I get home from work I go straight from my phone to my nexus 7 but I would love to be able to just pop my sim in and not worry. I'm a job jumper and I need to receive calls on my nexus
Click to expand...
Click to collapse
Hello,
I am aware that there are some workarounds that involve using google voice and forwarding your calls. To me the easiest option would be to find an application that uses your Nexus 7 as a Bluetooth device. This will allow you to use your tablet to place phone calls and send text messages. I can’t personally recommend an application that will do this but I do know that there are applications that will let you do this. This would not require you to move your sim card form one device to the other. If you need to contact me your personal case number is N140823357.
trade LTE for non LTE?
I was one of the first purchasers of a Transformer Prime and needed solid GPS performance. Asus bought back my Prime and I purchased a TF 700. I replaced my TF-700 with a Nexus 7 2013 LTE so I could get the benefits of having the most current version of the Android OS. Well, we all know how the most expensive LTE model is the "ugly step child" who's updates actually lag behind non Nexus devices.
I am trying to stay positive here but this level of support isn't what we have been led to expect for Nexus devices. Is it possible to exchange a Nexus 7 2013 LTE for a non LTE model?
With the exception of the uber late updates to the tablet I truly love it. The most expensive model shouldn't be the Cinderella.
Scott, my N7 2013 doesn't get recognised by PC when connected via USB. What may the issue? It is very frustrating. Gives me USB device not recognised(port reset failed) message every time I connect it any PC(I have tried connecting it to a few) using different cables.
[email protected] said:
Hello,
I am aware that there are some workarounds that involve using google voice and forwarding your calls. To me the easiest option would be to find an application that uses your Nexus 7 as a Bluetooth device. This will allow you to use your tablet to place phone calls and send text messages. I can’t personally recommend an application that will do this but I do know that there are applications that will let you do this. This would not require you to move your sim card form one device to the other. If you need to contact me your personal case number is N140823357.
Click to expand...
Click to collapse
But why no native calls? These apps you speak of are unreliable
Nexus 7 USB port needs replaced
[email protected] said:
Hello XDA Community,
My name is Scott, I am the ASUS support specialist responsible for the Nexus 7 2012 and 2013. I am leaving this message in the Q&A section to let everyone know if you are having any issues or need support with your Nexus 7 then please feel to email me. My contact information will be found in my signature once it has been activated. For now see below.
I can only offer warranty and RMA support for customers located in North America, but I would be more than happy to assist with troubleshooting your issues regardless of where you are located.
If you are experiencing issues with a particular ROM or Kernel then I would recommend posting your questions in that thread.
If it is a hardware or stock issue then by all means ask away, I may not always check my PMs so emailing me is the best source of contact.
Thanks XDA Community!
Click to expand...
Click to collapse
Scott,
I saw your post and am taking you up on your offer.
Her's my story so far:
I called Asus this morning to inquire about replacing the USB port on a Nexus 7. After quite some time with the rep all he could say was the estimate was around $200 but it could come up cheaper depending on what the technician finds.
I know the problem with my sons Nexus 7 is simply the USB port needs to be replaced because the tablet still functions 100% in every way. The only issue I have is that when he plugs in the charging cable it will simply fall out. He has to make sure it stays in and not touch or move the tablet while it is charging. There is no need to troubleshoot, only to replace that USB connector part. I see the part on ebay ranging from $44 to $75, but I prefer to have the manufacturer repair my device as opposed to doing it myself or third party. Can you advise me if I can get a more solid price please as I feel that before I spend $200 to repair my sons almost 2 year old tablet I'd sooner replace it. If I replace it, it's likely I may choose the manufacturer that has been supporting me the best, and at the moment that is not Asus. Is this something you can help me with please? Thanks
Probably you can pinch the port .... They seem to open up and get loose pinch it down with a flat head and moderate pressure ..... Worth a try
Sent from my LG-D803 using XDA Free mobile app
Hi! My nexus have problem with wifi. When i download apps from google play, speed is about 0.2-0.3 mb/s. It's very slow. On my phone is 1.0-1.5 mb/s. Chrome and others works great. Is this issue in hardware or software?
So now that Oreo has been out for some time and there is still no fix insight for BT issues on nearly half of productions cars today. As a consumer, what can one do? I mean my phone is basically a paper weight inside a car, its against the law to use it without BT, and it basically creates a hazard situation when it randomly stops working while driving. In a few weeks I am headed to a trip where I'll be driving for many hours daily for over 1 week. I obviously need a functional BT since I use it for directions and calls.
I understand bugs happen, but as far as I know this bug is 4 month old since first release of DP......knowing Goggles attitude not giving a fck, this could last months as it did on 7.1
Isnt this reasonable, if device is under warranty manufacture must either replace it or provide a full refund? Thats how it worked with every since piece of electronics I have ever returned under warranty
i expect there will be a few replies here with the various other threads already on this subject but i will say that my Oreo and my Ram truck with Uconnect has only one issue and that is the song information for things like Pandora dont update and generally stay on the initial song played.
other that issue i make and receive calls and text via the stereo with no issues. maybe its varies with other car makers product but with Uconnect it works as expected.
i also assume you have tried having both products for the device and re-pair?
kolyan said:
So now that Oreo has been out for some time and there is still no fix insight for BT issues on nearly half of productions cars today. As a consumer, what can one do? I mean my phone is basically a paper weight inside a car, its against the law to use it without BT, and it basically creates a hazard situation when it randomly stops working while driving. In a few weeks I am headed to a trip where I'll be driving for many hours daily for over 1 week. I obviously need a functional BT since I use it for directions and calls.
I understand bugs happen, but as far as I know this bug is 4 month old since first release of DP......knowing Goggles attitude not giving a fck, this could last months as it did on 7.1
Isnt this reasonable, if device is under warranty manufacture must either replace it or provide a full refund? Thats how it worked with every since piece of electronics I have ever returned under warranty
Click to expand...
Click to collapse
No issues here currently
Metadata does not update is one of my issues too. I noticed that there are many random issues. Sometimes it works 100%, other times it doesn't connect at all or disconnects while driving
Most modern cars have problems. I know it doesn't work on all BMWs , then I saw many repotting the same on Audis, VWs, Hondas, and Toyotas. All reported cars are like 2013-1014 and up
Repairing doesn't fix anything
Major hardware issue with Google Pixel...stop wasting time resetting phone.
Hi,
Google Pixel phone has serious Bluetooth incompatibility issue and the company keeps saying as long as it can connect to at least one device it is not their problem. After six months of struggling of factory resets and replacement under warranty the support team did acknowledge to me that it is a major hardware problem that it cannot communicate with other devices, especially car audio system. Nothing can be done whatsoever to fix the matter.
As part of industry standard it is common practice for Bluetooth connection to not have an issue, especially for a smartphone costing $700 plus. As a standard operating procedure, a hardware compatibility problem should have been checked before selling such defective phones. I wonder what is it that they check as part of quality assurance from Google brand.
I had been using three generations of iPhones before, a Samsung Galaxy S7 edge with my 2013 BMW 528i before switching this poorly made device. Often times, rather each time I reached out to the Project Fi support, every team member asked me to go get the car upgraded. I have had my car inspected under the four year free warranty, however now it would cost me hundreds of dollars to get another diagnosis. I recently tested iPhone 6 with iOS 11 and also iPhone 7 from a friend. This same friend told me that cars are specifically made to be compatible with iPhones on purpose or the car OS is tested for iPhones alone. That does not sound logical to me, since my car is four years old and the other newer phones can talk to it without a flaw.
It shows clearly that Google is not interested in the phone business when there are so many users complaining about one of this fundamental features of what is expected from an advanced smartphone.
I request your help in getting this word out so users stop buying a substandard device based on brand name.
Viswanath
its not just OEM radios, my Kenwwod Excelon wont connect to Padora/Spotify anymore