So now that Oreo has been out for some time and there is still no fix insight for BT issues on nearly half of productions cars today. As a consumer, what can one do? I mean my phone is basically a paper weight inside a car, its against the law to use it without BT, and it basically creates a hazard situation when it randomly stops working while driving. In a few weeks I am headed to a trip where I'll be driving for many hours daily for over 1 week. I obviously need a functional BT since I use it for directions and calls.
I understand bugs happen, but as far as I know this bug is 4 month old since first release of DP......knowing Goggles attitude not giving a fck, this could last months as it did on 7.1
Isnt this reasonable, if device is under warranty manufacture must either replace it or provide a full refund? Thats how it worked with every since piece of electronics I have ever returned under warranty
i expect there will be a few replies here with the various other threads already on this subject but i will say that my Oreo and my Ram truck with Uconnect has only one issue and that is the song information for things like Pandora dont update and generally stay on the initial song played.
other that issue i make and receive calls and text via the stereo with no issues. maybe its varies with other car makers product but with Uconnect it works as expected.
i also assume you have tried having both products for the device and re-pair?
kolyan said:
So now that Oreo has been out for some time and there is still no fix insight for BT issues on nearly half of productions cars today. As a consumer, what can one do? I mean my phone is basically a paper weight inside a car, its against the law to use it without BT, and it basically creates a hazard situation when it randomly stops working while driving. In a few weeks I am headed to a trip where I'll be driving for many hours daily for over 1 week. I obviously need a functional BT since I use it for directions and calls.
I understand bugs happen, but as far as I know this bug is 4 month old since first release of DP......knowing Goggles attitude not giving a fck, this could last months as it did on 7.1
Isnt this reasonable, if device is under warranty manufacture must either replace it or provide a full refund? Thats how it worked with every since piece of electronics I have ever returned under warranty
Click to expand...
Click to collapse
No issues here currently
Metadata does not update is one of my issues too. I noticed that there are many random issues. Sometimes it works 100%, other times it doesn't connect at all or disconnects while driving
Most modern cars have problems. I know it doesn't work on all BMWs , then I saw many repotting the same on Audis, VWs, Hondas, and Toyotas. All reported cars are like 2013-1014 and up
Repairing doesn't fix anything
Major hardware issue with Google Pixel...stop wasting time resetting phone.
Hi,
Google Pixel phone has serious Bluetooth incompatibility issue and the company keeps saying as long as it can connect to at least one device it is not their problem. After six months of struggling of factory resets and replacement under warranty the support team did acknowledge to me that it is a major hardware problem that it cannot communicate with other devices, especially car audio system. Nothing can be done whatsoever to fix the matter.
As part of industry standard it is common practice for Bluetooth connection to not have an issue, especially for a smartphone costing $700 plus. As a standard operating procedure, a hardware compatibility problem should have been checked before selling such defective phones. I wonder what is it that they check as part of quality assurance from Google brand.
I had been using three generations of iPhones before, a Samsung Galaxy S7 edge with my 2013 BMW 528i before switching this poorly made device. Often times, rather each time I reached out to the Project Fi support, every team member asked me to go get the car upgraded. I have had my car inspected under the four year free warranty, however now it would cost me hundreds of dollars to get another diagnosis. I recently tested iPhone 6 with iOS 11 and also iPhone 7 from a friend. This same friend told me that cars are specifically made to be compatible with iPhones on purpose or the car OS is tested for iPhones alone. That does not sound logical to me, since my car is four years old and the other newer phones can talk to it without a flaw.
It shows clearly that Google is not interested in the phone business when there are so many users complaining about one of this fundamental features of what is expected from an advanced smartphone.
I request your help in getting this word out so users stop buying a substandard device based on brand name.
Viswanath
its not just OEM radios, my Kenwwod Excelon wont connect to Padora/Spotify anymore
Related
So my earpiece has gone.
Not crackly, not distorted, just nothing - silence.
It was fine a couple of days ago and now it's completely dead.
The phone hasn't been dropped (well, tossed on a mattress/duvet when I'm heading to bed but not onto anything hard and from no great height), I haven't tempted fate by submerging it, I've properly nursed this phone and it's still died on me.
The one thing that I did do between it working and today was flash a different ROM.
I'm just wondering whether there's any chance that might've had something to do with it?
I went from '3.4.2 131-003' to '3.4.2-155-2'.
I know it's a long shot but that couldn't possibly be the cause, could it?
Many people have already complained about that problem (just google it!), return the phone (if your warranty isn't void because of the flashing, but i think it only affects software warranty), and they'll get you a new one. As far as I know, the newly produced defys don't have that defect anymore, mine - which I bought a couple of weeks ago - works just fine (fingers crossed!).
I'm aware that it's a known issue, I was asking because it seems that normally the earpiece gets crackly then dies whereas mine has gone from absolutely fine to completely dead in a couple of days with no usage in-between and the fact it happened after I flashed a new ROM seems coincidental to say the least.
As for the warranty, I have flashed ROMs, so fingers crossed.
same problem
I've the same problem.. no crackling, total silence. yesterday it worked perfectly fine, but since today no sound at all.
didn't do anything weird with it; flashed another froyo rom one week ago, but I can hardly imagine it has something to do with it...
I red there were more persons with a earpiece problem, but I couldn't find anyone who's got total silence from one moment to another..
is there info about this issue?
greetz
mine has gone from working to total silent the way mine was crackly was if i blew into it, it would work sometimes but now nothing at all i need to get a replaceable but dnt ave time
The problem is due to a bad connection, so I suppose it is possible it would break cleanly, going from working to silence with no interference/crackling.
I was just hoping I could fix it myself without having to rely on the Motorola warranty lottery
The fix-it-yourself thread is here. It's easily done if you are even mildly practical. I have sourced 2 SE K850i earpieces as a hedge against the future, once I'm out of warranty.
However, I am currently in warranty, so I sent an email regarding my Defy to Motorola as soon as my earpiece started acting-up. I tried to demand a replacement on the grounds that they were offering for sale devices that they knew were defective. Unfortunately, they were adamant that a repair was my only option so I sent my phone to their centre. I followed their advice, backing up, removing SIM and SD card, performing factory wipe from within Settings/Location & Security, and only sending the phone.
My phone had a custom ROM with the "android" text boot-loader so it was obviously not stock but there have been no complaints from them and I'm able to track my phone through their system. It's been repaired and is in "final testing". I'm expecting it back early next week.
Given the perceived "openness" of android, it would be a PR disaster for Motorola to void the hardware warranty on the grounds of software modification.
Step666 said:
So my earpiece has gone.
Not crackly, not distorted, just nothing - silence.
...
The one thing that I did do between it working and today was flash a different ROM.
I'm just wondering whether there's any chance that might've had something to do with it?
Click to expand...
Click to collapse
mmm, i have something to say ... i flashed lots of different roms, two weeks ago i went back to China 0.26, still one of the best in terms of performance BUT, i had some trouble with the earpiece.
The first time it happened i thought "ok my earpiece has gone", it was just silent, people could hear me and i could hear nothing. Surprisingly after a reboot the earpiece was working, then silence again the day after... so on for 3 - 4 times.
Then i flashed the 3.4.2-155 and the problem disapperead. No failure, no silence, after 10 days it still works.
So, could it be the problem was related to that specific rom or software i used?
Btw, did you try to flash back to your previous rom?
I got same issue last week, and my mobile operator change my phone by a new one.
It's a know pb with first MB525 products.
After flashing did-you remove back door and battery to power off/power on you phone ?
I think when we do that, we push on the back of phone and so increase earpiece failure risk.
Thanks, I'd seen that thread before but I'm still well inside my warranty and have no urge to risk voiding it any more than I potentially already have.
I have no qualms about having to send the phone back to Motorola, I just want to be sure it'll be fixed when I do is all.
It's a shame that Motorola don't allow third-parties to fix the handsets - I know an engineer that works for one of the UK high street mobile phone retailers and he says that any earpiece issues, they have to send the phones back to Motorola themselves, they can't even source the necessary parts.
If they could fix it, I wouldn't think twice about the ROM as I know he couldn't care less, he'd get it sorted for me.
technome said:
Given the perceived "openness" of android, it would be a PR disaster for Motorola to void the hardware warranty on the grounds of software modification.
Click to expand...
Click to collapse
Also, since the issue is known to be purely hardware and there are plenty of cases of it afflicting handsets that are entirely stock, they would leave themselves in a very shaky legal situation.
Personally, I think I'd prefer to have my current handset repaired instead of replaced as it seems to be a little gem in terms of battery life.
As for the warranty, I doubt I'll have this phone for more than a year or so.
Part of the reason I chose it was the excellent deal on the T-Mobile contract I'm on meaning that if I get the urge to 'upgrade' early, I won't feel bad about buying a second phone out of my own pocket.
xdaid said:
Btw, did you try to flash back to your previous rom?
Click to expand...
Click to collapse
No I haven't.
I only discovered the problem at work this afternoon and started this thread as soon as I got home.
I might give it a go over the weekend but part of me can't really be bothered, I might just send it away.
edit:
MisterWB said:
I got same issue last week, and my mobile operator change my phone by a new one.
Click to expand...
Click to collapse
UK law only gives a customer a limited period after purchasing during which they can demand a replacement, after that a retailer is entitled to try and repair a faulty item if it is reasonable to do so.
Only if repairing the phone is in some way unsuccessful would the customer then be entitled to a replacement.
Sorry to hear that.
Let us know if Moto honor the warranty. It's very unreasonable to void hardware warranty just because of software modification.
My defy earpiece failed after 4 weeks. I had the orange 2.2 on the phone. Sent it to solidvision (they do warranty repair for motorola phones in belgium and netherlands). 3 weeks later they sent me a new phone, under warranty. On other sites I read that motorola doenst make a problem about earpiece issue even when you flashed other firmware.
So I handed my handset in to be sent away for repair on the 21st of March.
On the 18th of April I contacted CPW's repairs department to query where my handset was at 28 days had elapsed. The guy I spoke to raised a £10 voucher on their systems and put some sort of trace on it for me.
And on the 21st I was contacted by the store I'd handed my phone into to say it was back.
When I say 'it was back', it's not the same handset I sent away - it's a 'clearance' replacement handset. Thankfully my mate who works for CPW checked the handset's history on their systems and it's not a refurb, it was sat in a store for a month without being sold, then recalled to the warehouse so they had one to send to me.
I just hope this 'new' handset has as good a battery life as the one they kept...
Hi,
I have a Note 2 N7105 that has random statics when listening via the audio jack. A slight tap usually fixes this but it comes back quite often now. I use a pair of tweezers and have removed some lint that was in there. I read other online threads with the same problem, that's where I got the tapping it idea from. But I have also read that they replace the audio jack and it is still not working!
So I am fairly technical with phones. But ever since I opened my HTC HD2 phone before and shattered the screen (the hot glue was hard to remove) making it redundant, I am a little bit afraid of opening up phones with massive screens. I already have a spare audio jack port that I bought off ebay so I am all ready but just wanted to make sure that it is a fairly easy matter!
I re-flashed a stock 4.4.2 rom back on to my phone but I have the Knox 0x1 flag. But I have only had the phone for about 1 year 8 months (2 years manufacturers guarantee in the UK). Thinking whether I could try positing it to Samsung anyway, worse thing that will happen is they send it back? But it's not really a software related issue. Besides, the UK has the Sales of Goods Act consumer rights that overrules warranties, where devices should last up to 6 years, and this phone cost £500+ when it was released and it's barely been 2 years. Wonder if I could use this? However, I tried contacting Samsung before a few months ago twice about my audio port not working, and they refuse to fix it because of "wear and tear" and it's not a manufacturer defect. What a joke. But it turns out that the audio port was working and it was my earphones that stopped working haha.
I tried to go back to my carrier (EE UK) where I pay monthly but they told me to go to the Samsung website and get them to fix it.
I am not sure what my best option is. I've only just got a Note 3 so I simply want to get the audio port fixed to sell on.
Thank you for reading and I hope someone can tell me what the best option is and offer any advice. Cheers
Perhaps you can check with your bank ?
Sometimes they let you take out phone insurance for free if you have a bank/current account with them.
I know Halifax n Barclays do........
derss123 said:
Perhaps you can check with your bank ?
Sometimes they let you take out phone insurance for free if you have a bank/current account with them.
I know Halifax n Barclays do........
Click to expand...
Click to collapse
Thanks. But I don't take up on those insurance offers, just couldn't justify it . Now my choice is either to change it myself or try return it for warranty (although Samsung are a bit picky...).. Do you think EE should accept responsibility and do it for me? Just wondering whether anyone has had experience in opening the note 2 and replacing the audioport. If it's fairly easy with not much that can go wrong, I might give it a go.
For a long time now I have been in love with my 1+3, but a few months back I noticed that I can barely hear anything in the handset earpiece. This wasn't such a huge problem for me because I mostly use my BT headset so I lived with it. I rely heavily on my phone in day to day work so I was reluctant to submit it to an RMA which would involve several days without a phone. Fast forward a few months and my phone started having random shutdowns and it would remain blocked like that unless I held the power button for extended times (20s+) several times, occasionally the screen backlight would flash. Couldn't even boot into fastboot with vol+power, basically every time I found my phone not responsive I would have to pray that it will turn back on. I tried all the software solutions I could, roll back to stock rom, stock kernel, update radio/modem but the problem still appeared. This was the point where I decided to contact oneplus customer support for an RMA.
It is a disaster, basically you can see why they can sell you cheap phones, well cheaper, they skim on support.
I tried to directly request an RMA and not go through the remote support since I already tried all the flashing they would guide me through but that wasn't an option so I had a remote session scheduled. On the day of the remote session after waiting half an hour without any reaction from them I was already nervous and decided to go on with my day, after another half an hour they contacted me telling me that they are ready. When I told them it wasn't the scheduled time already they came up with the defense that based on their system this is the right time, that did not comfort me at all but at least they agreed to the RMA. (All the scheduling was done in my local time zone, their idea, so it was probably them having no idea about time conversion)
So the phone went into their service, ARVATO, in Czech and spent a weekend and about a day there, there were to reported problems with the phone, one the earpiece, which I imagined is an easily diagnosed and fixed issue and the problem with the random shutdowns that happens occasionally and without me being able to actually find out why it happens. In the support ticket they kept assuring me that they will do a "full inspection" and fix all outstanding issues.
Imagine my surprise when I got a message from DHL that my package will be delivered the next day, I was really surprised as I have received no notifications from 1+ or arvato they just sent the phone back. So I get the phone in hand, nothing seems to be changed so I try to call one of my colleagues at work to test the earpiece...
Surprise surprise, it still doesn't work.
Now I had the phone for about 24h, I haven't met the shutdown issue, YET, but I can guess that they did nothing in the service to try and diagnose the problem if the "full inspection" missed the faulty earpiece.
Checking on the service protocol, what they did to the phone is: Legacy data deleted Functional test conducted Settings set Software update conducted Which pretty much sounds like software only...how nice, right?
When I asked 1+ what happened, why wasn't my phone fixed they gave me a generic response about how sorry they are and that I can send the phone back with another RMA -.-, how nice of them.
At this point I am not sure I wan't anything more to do with 1+, the phones are good but if you can't have a reliable solution for problems, it's pretty much not worth the money you save.
Did you have similar pleasant experiences with 1+ RMA?
dzsonni said:
For a long time now I have been in love with my 1+3, but a few months back I noticed that I can barely hear anything in the handset earpiece. This wasn't such a huge problem for me because I mostly use my BT headset so I lived with it. I rely heavily on my phone in day to day work so I was reluctant to submit it to an RMA which would involve several days without a phone. Fast forward a few months and my phone started having random shutdowns and it would remain blocked like that unless I held the power button for extended times (20s+) several times, occasionally the screen backlight would flash. Couldn't even boot into fastboot with vol+power, basically every time I found my phone not responsive I would have to pray that it will turn back on. I tried all the software solutions I could, roll back to stock rom, stock kernel, update radio/modem but the problem still appeared. This was the point where I decided to contact oneplus customer support for an RMA.
It is a disaster, basically you can see why they can sell you cheap phones, well cheaper, they skim on support.
I tried to directly request an RMA and not go through the remote support since I already tried all the flashing they would guide me through but that wasn't an option so I had a remote session scheduled. On the day of the remote session after waiting half an hour without any reaction from them I was already nervous and decided to go on with my day, after another half an hour they contacted me telling me that they are ready. When I told them it wasn't the scheduled time already they came up with the defense that based on their system this is the right time, that did not comfort me at all but at least they agreed to the RMA. (All the scheduling was done in my local time zone, their idea, so it was probably them having no idea about time conversion)
So the phone went into their service, ARVATO, in Czech and spent a weekend and about a day there, there were to reported problems with the phone, one the earpiece, which I imagined is an easily diagnosed and fixed issue and the problem with the random shutdowns that happens occasionally and without me being able to actually find out why it happens. In the support ticket they kept assuring me that they will do a "full inspection" and fix all outstanding issues.
Imagine my surprise when I got a message from DHL that my package will be delivered the next day, I was really surprised as I have received no notifications from 1+ or arvato they just sent the phone back. So I get the phone in hand, nothing seems to be changed so I try to call one of my colleagues at work to test the earpiece...
Surprise surprise, it still doesn't work.
Now I had the phone for about 24h, I haven't met the shutdown issue, YET, but I can guess that they did nothing in the service to try and diagnose the problem if the "full inspection" missed the faulty earpiece.
Checking on the service protocol, what they did to the phone is: Legacy data deleted Functional test conducted Settings set Software update conducted Which pretty much sounds like software only...how nice, right?
When I asked 1+ what happened, why wasn't my phone fixed they gave me a generic response about how sorry they are and that I can send the phone back with another RMA -.-, how nice of them.
At this point I am not sure I wan't anything more to do with 1+, the phones are good but if you can't have a reliable solution for problems, it's pretty much not worth the money you save.
Did you have similar pleasant experiences with 1+ RMA?
Click to expand...
Click to collapse
Atleast be thankful that you got your phone back, that too in a better condition than when it was sent in.
There was one person here on XDA complaining about his phone being sent to a different country and for about a month atleast, OP was trying to trace the phone. No idea whether he got it back.
Literally sent my 1+3 back today due to earpiece being almost inaudibly quiet.
This doesn't bode well.
My RMA for replacement screen took 6 weeks.
They failed to update the RMA status and their support were incredibly slow.
I did, however, get a perfect working phone back with TGSP
I had to move on to a htc 10. The one plus 3 I bought was used but in absolutely amazing shape. But the ear speaker didn't work and when I tried to make calls I couldnt do it unless I had bt headphones. And when I hung up without bt headphones the phones would freeze and restart. Also the microphone wouldn't work to. I couldn't do a warranty return, so I took it apart and replaced what I could, didn't fix a thing. So I just bought the htc
I had RMA'd my OP3 for the faint earpiece issue. It took a week or two going back and forth for them to issue the RMA. After that, it took about about a week and half for a complete round trip. I was pleasantly surprise they sent to back with a screen protector on and a extra case. I believe it was sent to an Acer service center in Texas.
Support isnt actually bad in my opinion. There are brands such as Motorola / Lenovo who are unreachable regarding RMA and such. Then Samsung who charges €350 just for a screen replacement. I agree that something went wrong and such but this happends everywhere.
My wifes top speaker doesn't work so the only way to hear during a phone call is to plug in a headset or put it on speaker. Is anyone else upset
with this company? They started a kick starter campaign to raise funds to start this company and due to the support from the community they came up with the funds. Then they took the first train Smoking to no support ville to sellout to a company that doesn't even make phones. A seemingly large amount of these phones have hardware issues with the speakers, the charging and cables. I cant detect mine in windows and I know enough about computers to know its not the driver or the computer (Ive tried many computers and cables). These issues are present across stock and customs Roms so Im not too hopeful and I apologize for being as pessimistic as I am right now but I dont feel like I should be having all these issues from a phone that is a little over a year old and there isnt any support from the company whoever they are now. They made a low quality phone (im being real nice) and then BAILED. I wouldnt even be upset If they stuck around even in spirit but theres no one to vent to. Hopefully this will help someone out there if they even consider buying this phone. If anyone has any ideas about the top speaker id appreciate any help. Thanks in advance.
Ender
I understand your rant and honestly since you seem to have tried everything and failed to get a solution I understand your reply but you found out about the hardware issues from everywhere, gathered in one sentence and added 'no support from company' to it. Not quite fair.
Cable/Charging issues were in Q1-Q2 2016 which was resolved with cable replacements. Speaker/Volume issues was software issue which they kept working on till the last update they provided. Other major hardware issues were resolved with direct device replacements in warranty. The company stopped selling quite early before actually ending the support. Only the new buyers who bought at a steal price (leftover stock from sellers) didn't get the warranty or support as such.
People like to call them a a sellout but its better to be acquired and let their design language live than to go shut down the company for good, new phone makers see that fate quite often. Also this device is quite identical to what 5X is, so its not quite a 'low quality' phone. I am being real here too.
At the price its been sold at right now, it still is a steal. And the people who buy now know they aren't going to get warranty as its quite nicely and loudly announced.
The only gripe I've is the small battery size and mere 2.5-3.5hrs SOT. For me I never crossed 4hrs and average at 3hrs SOT. But then again that can be solved by a power bank which most carry now a days. I am considering buying one to charge everything I carry all day.
Now since you said you tried everything I would still like to ask have you installed the 'Robin drivers'?^ Because once that is sorted out most custom ROMs are quite stable and you can even flash stock again to know if its a problem for not.
I believed seeing the Android device detected was enough but after wiping everything from custom recovery the device never got detected but the Robin drivers helped to push files via adb.
^Robin Drivers - https://insider.razerzone.com/index.php?threads/robin-factory-images-and-usb-driver.21487/
Ok, so I have a smart watch and wear it all the time. But, it seems I can't have the phone connected to my watch and my car at the same time. I came from a S7 Edge and there was never a problem and the phone would reliably connected to both, and it didn't matter if the connection involved my watch and speaker or car, it connected and everything was great. Now that I have the Pixel 2 XL, I cannot to both at the same time and the connection is not reliable to even one device. It will disconnect regularly from anything connected.
Well, I figured this odd considering the Bluetooth version in the Pixel 2 is more advanced than the S7, but apparently I'm wrong. I contacted Google regarding the issue and was told it can only connect to one device at a time. I'm not sure how it makes sense to not allow a Android Wear watch to be connected at the same time you're connected to another device, because that would make having smart watch pretty much useless since a whole lot of people would like to be able to get notifications on their watch while listening to music via connected Bluetooth speaker!?
Ok, so after receiving that answer I then addressed the fact that my phone won't reliably hold a single connection to my watch regardless of any other devices I'd ike to connect too. Here comes the typical trouble Shooting...(reboot, delete paired devices, wipe phone and start fresh), nothing changed. Customer service finally said I need a new device, and this is after spending nearly an hour talking to them. So I'm thinking "perfect!" The customer service representative told me how sorry they are and they want to make the process as easy as possible by shipping a brand new device to me, and when I get the new one, I can activate it and then send the defective device back to Google using a prepaid shipping label. She said I'll get an email with a link to finish the process and will be good to go soon, and even promised the new device would not have these issues.
Well...I got the email and clicked the link, but this brings me to an order that would says if be charged for the phone. I'm a little confused so I message the agent I spoke to and she said they will only put a hold on my funds for the $950, which would be removed once they receive the is device. Ok, I get that they are making sure they don't get caught up giving away a device if this cost, but it's a defective device,. And.... I'm not a rich person and that money is needed for the family and bills. I financed the phone for a 0% APR, which is basically free money, just in advance and don't have an extra $1,000 laying around or else I would have just purchased the phone up front.
Long post, but I want everyone get a full picture and then get opinions. Am I wrong to think I shouldn't have to let a company that provided me with a faulty device put a hold on so much of my money, (especially when it's only been about 2 weeks since I received the device) just to get a new, properly working device? I've would love some feedback and sorry for the long post.
I just think it's completely ridiculous and really ruined all the excitement I had about the phone and completely turned me off about the whole of the "Made By Google" idea... And I've literally bought a new Android phone every year since the very 1st Android phone, the G1. Maybe I'm going off the deep end with this and overreacting, but any time I've had an issue with an item that has a cost like this one does, they've done everything to make it right without causing me to adjust my budget, to simply get a replacement.
Anyway, please give me your thoughts on this!?
Blars1206 said:
Ok, so I have a smart watch and wear it all the time. But, it seems I can't have the phone connected to my watch and my car at the same time. I came from a S7 Edge and there was never a problem and the phone would reliably connected to both, and it didn't matter if the connection involved my watch and speaker or car, it connected and everything was great. Now that I have the Pixel 2 XL, I cannot to both at the same time and the connection is not reliable to even one device. It will disconnect regularly from anything connected.
Well, I figured this odd considering the Bluetooth version in the Pixel 2 is more advanced than the S7, but apparently I'm wrong. I contacted Google regarding the issue and was told it can only connect to one device at a time. I'm not sure how it makes sense to not allow a Android Wear watch to be connected at the same time you're connected to another device, because that would make having smart watch pretty much useless since a whole lot of people would like to be able to get notifications on their watch while listening to music via connected Bluetooth speaker!?
Ok, so after receiving that answer I then addressed the fact that my phone won't reliably hold a single connection to my watch regardless of any other devices I'd ike to connect too. Here comes the typical trouble Shooting...(reboot, delete paired devices, wipe phone and start fresh), nothing changed. Customer service finally said I need a new device, and this is after spending nearly an hour talking to them. So I'm thinking "perfect!" The customer service representative told me how sorry they are and they want to make the process as easy as possible by shipping a brand new device to me, and when I get the new one, I can activate it and then send the defective device back to Google using a prepaid shipping label. She said I'll get an email with a link to finish the process and will be good to go soon, and even promised the new device would not have these issues.
Well...I got the email and clicked the link, but this brings me to an order that would says if be charged for the phone. I'm a little confused so I message the agent I spoke to and she said they will only put a hold on my funds for the $950, which would be removed once they receive the is device. Ok, I get that they are making sure they don't get caught up giving away a device if this cost, but it's a defective device,. And.... I'm not a rich person and that money is needed for the family and bills. I financed the phone for a 0% APR, which is basically free money, just in advance and don't have an extra $1,000 laying around or else I would have just purchased the phone up front.
Long post, but I want everyone get a full picture and then get opinions. Am I wrong to think I shouldn't have to let a company that provided me with a faulty device put a hold on so much of my money, (especially when it's only been about 2 weeks since I received the device) just to get a new, properly working device? I've would love some feedback and sorry for the long post.
I just think it's completely ridiculous and really ruined all the excitement I had about the phone and completely turned me off about the whole of the "Made By Google" idea... And I've literally bought a new Android phone every year since the very 1st Android phone, the G1. Maybe I'm going off the deep end with this and overreacting, but any time I've had an issue with an item that has a cost like this one does, they've done everything to make it right without causing me to adjust my budget, to simply get a replacement.
Anyway, please give me your thoughts on this!?
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I rather have the advance replacement option instead of where I have to send the phone first. I'm in that situation right now and I'm not sure where my phone is. It didn't get scanned and it's been almost a week.
I have LG watch sport and my watch stays connected to my phone while connected to my car BUT there are caveats. If I press the BT button in my car it will connect to my phone but only gain media control. If I go into settings and manually connect my car it will have both media and phone functionality. It's an annoyance but I've gotten used to it.
Sent from my Pixel 2 XL using Tapatalk
biggiestuff said:
I rather have the advance replacement option instead of where I have to send the phone first. I'm in that situation right now and I'm not sure where my phone is. It didn't get scanned and it's been almost a week.
I have LG watch sport and my watch stays connected to my phone while connected to my car BUT there are caveats. If I press the BT button in my car it will connect to my phone but only gain media control. If I go into settings and manually connect my car it will have both media and phone functionality. It's an annoyance but I've gotten used to it.
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Wow! So your phone can connect to "multiple" devices at the same time. That's interesting. I attached a screenshot of the conversation with Google where I was told that wasn't even possible. I really don't get why they are straight up lying to me. I suppose it's so they aren't admitting blame, but I sure would have felt a whole lot better if they just came clean about it.
Blars1206 said:
Wow! So your phone can connect to "multiple" devices at the same time. That's interesting. I attached a screenshot of the conversation with Google where I was told that wasn't even possible. I really don't get why they are straight up lying to me. I suppose it's so they aren't admitting blame, but I sure would have felt a whole lot better if they just came clean about it.
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I guess technically the watch is not using the media profile that the car BT is using but I play music and take calls from my car BT just fine while still receiving notifications to the watch.
Sent from my Pixel 2 XL using Tapatalk
biggiestuff said:
I guess technically the watch is not using the media profile that the car BT is using but I play music and take calls from my car BT just fine while still receiving notifications to the watch.
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Well, mine can't even do that. I find it crazy that my S7 could connect to both devices, on an older version of Bluetooth, so efficiently and this new Bluetooth 5 can't. I was so pumped when I got this phone... But that excitement is completely gone. I'm so disappointed I don't even know what to say! Lol
Blars1206 said:
Well, mine can't even do that. I find it crazy that my S7 could connect to both devices, on an older version of Bluetooth, so efficiently and this new Bluetooth 5 can't. I was so pumped when I got this phone... But that excitement is completely gone. I'm so disappointed I don't even know what to say! Lol
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What watch do you have?
Sent from my Pixel 2 XL using Tapatalk
I suppose for a lot of people it might not even be that big of deal, but the whole point of a smart watch is defeated with this issue.
biggiestuff said:
What watch do you have?
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Gear S3 and Moto 2nd edition. Same issue in both, so I know it's not Samsung software.
Pixel 2
I own a pixel 2 and am able to pair my Xbox one controller, and an audio source primarily my headphones or speaker, simultaneously without any problem. Am able to even use both at once front 40-50 ft before I start getting any audio stuttering.
My pixel 2 XL stays paired with my Sony smartwatch 3 constantly. And I can also be connected to my car or work truck & my Jaybirds at the same time. So I can be connected to 3 devices at once. I can choose in Bluetooth settings which device to send media & calls to. And get my notifications on my watch at the same time. Isn't this as it should be. I understood that this phone could connect to up to 5 Bluetooth devices at once.
I switched from a S8+ to the Pixel 2 XL a while ago and noticed there are some bluetooth issues. I can connect to multiple devices, but the connection is not always reliable, or just won't reconnect automatically. I'm using a Gear S3 smartwatch and a Sony WH-1000XM2 bluetooth headset. Both devices have problems with reconnecting automatically.
I think it has to do with priorities, because if I have my smartwatch connected and enable my headset, the headset does connect sometimes and sometimes not. So, if it doesn't connect automatically and I do it by myself, my headset always states "no phone calls" and I don't have the battery bar of the headset. If I disable phone calls on my headset and reenable it again, it does connect automatically a few times and the battery symbol pops up. It seems my smartwatch and my headset are fighting, which one should handle calls.
hells
I have the LG Watch Sport myself, and it won't connect to my phone at the same time as my Sony bluetooth headphones. I haven't used the smart watch with the pixel 2 xl because of this very issue.
Why have a phone with not headphone jack, and a dodgy headphone connector that doesn't always work, and then make connecting to two bluetooth devices, so difficult?
Not sure if it helps ease your mind, but it wont be an actual charge just a hold authorization. Not sure if the device replacement will solve your issue though. if possible, get to a store and try to pair on a demo unit (remember to unpair after!)
I have an android wear watch which is connected all the time, and connect to other bluetooth devices with no problem. Lots of bluetooth devices connect without saying they are connected - my watch shows as paired but not connected when I'm playing through something else.
Sent from my Pixel 2 XL using XDA Labs
I know only 2 brands which allow to connect multiple calling devices. Apple and Samsung. All others sucks. Apple and Samsung will allow you to choose headphone, car, smart watch to answer or make call without digging in settings but just on call screen. All others won't let you to choose more than one calling device connected to bt.
robdevil said:
I know only 2 brands which allow to connect multiple calling devices. Apple and Samsung. All others sucks. Apple and Samsung will allow you to choose headphone, car, smart watch to answer or make call without digging in settings but just on call screen. All others won't let you to choose more than one calling device connected to bt.
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Google'P' is supposed to allow multi bt connection's... hopefully!
Well. Samsung can do it on nougat. Each brand developers should just enable it that is what we need.
I don't have issues connecting to multiple devices BUT my major issue is when I initiate a call from the phone I rarely ever can hear there either person. I end up having to turn off Bluetooth. I'll hear everything up until the person picks up the phone.
I have an LG watch sport. If I start the call from the watch I'm fine. I rarely make outgoing calls which is the ONLY reason why I'm about to tolerate this but when I do, I just want to toss the phone away.
Sent from my Pixel 2 XL using Tapatalk
I'm truly amazed at the shoddiness of the Pixel 2 XL's bluetooth performance. My last several phones were LGs and I never had any issues connected to devices or switching between multiple connected devices. With this sucker, I have to manually turn off my Beyerdynamic Byrons when I get near my car. Otherwise I have to go into the BT settings and select my car as the primary. There's no way to prioritize devices either...WTF are you doin' Google. My first and last google branded product. Sure quick updates and a lean OS are nice but not at the expense of functionality that's been part of smartphones for year. AND, I got a $300 discount from Verizon that's not really a discount. I have to finish the 2 years instead of paying the device off early. I'm a miserable camper with my mobile experience as a whole UGH!!!!
Try the app Bluetooth Auto Connect.