Hi All,
How long does it usually take to get back your Moto360 from Best Buy after taking it for a repair?
My button stopped working after 6 months, and I'm visiting the US again for 8 days...will that be enough to get it back:crying:
Thanks!
Don Dumbuška said:
Hi All,
How long does it usually take to get back your Moto360 from Best Buy after taking it for a repair?
My button stopped working after 6 months, and I'm visiting the US again for 8 days...will that be enough to get it back:crying:
Thanks!
Click to expand...
Click to collapse
Having previously worked there, assuming you had a Geek Squad replacement plan, it should have been replaced in store which would have ended the warranty unless they changed the terms and conditions/protection type for devices like that.
raynan said:
Having previously worked there, assuming you had a Geek Squad replacement plan, it should have been replaced in store which would have ended the warranty unless they changed the terms and conditions/protection type for devices like that.
Click to expand...
Click to collapse
I don't have the Geek Squad replacement plan, only the regular warranty
Don Dumbuška said:
I don't have the Geek Squad replacement plan, only the regular warranty
Click to expand...
Click to collapse
Ah, then it would probably just be replaced through Motorola the way you would have done it if you called it in yourself. Through best buy, I would give it 2 weeks for shipping and the actual replacement to occur. Keep an eye on your phone
Related
Ok, I bought my Evo on launch day so I am way past BBuys warranty period of 30 days but I know it has a manuf warranty of 1 year. Has anyone had warranty work done through HTC, not Sprint?
Fyi, the reason why I need it replaced is because it has a big burn-in? spot that you can clearly see when it boots on the white HTC EVO 4G page
you can always check with best buy. My understanding is that they will do MFG returns if the MFG permits it. I have done this with HDDs and headphones and such that have gone bad, and would have taken weeks sending to the MFG.
so you can have them straight up exchange it, else wise go to a sprint repair store and they might fix it on the spot. Either way you'll probably need to unroot.
No go. I just got back from Best Buy and they basically told me to pound sand. He suggested next time "maybe you'll try our black tie equipment program" lol
So nobody on this board has ever went thru HTC for a replacement under manuf warranty?
Sent from my PC36100 using XDA App
Try Sprint. I had a phone with a bad usb port and they exchanged it for free with a refurb.
random_IT_guy said:
Try Sprint. I had a phone with a bad usb port and they exchanged it for free with a refurb.
Click to expand...
Click to collapse
Did you originally purchase your phone at Best Buy?
hurricane350 said:
Did you originally purchase your phone at Best Buy?
Click to expand...
Click to collapse
If you go in there complaining a storm up they MIGHT swap your phone.
Believe it or not Sprint loves getting their monthly fix off of you.
Take it to a Sprint Repair Center. BB is not responsible for warranty repairs, those are done though sprint.
Ok, thanks guys... I will try my luck at a Sprint repair center this weekend. Still surprised nobody has directly thru HTC
Still surprised nobody has directly thru HTC
Click to expand...
Click to collapse
Well you certainly CAN go through HTC, but it will take up to a month, and you will be without a phone for that long, and you have to pay to ship it.
I just got my phone replaced by sprint but it cost me $35. I called Sprint, said my phone was acting funny and that I use it for work and needed a new one ASAP. The girl said no problem as long as I cover the shipping and processing $35. I got a new phone the next day and shipped my old one back.
No insurance.
surrealmethod said:
I just got my phone replaced by sprint but it cost me $35. I called Sprint, said my phone was acting funny and that I use it for work and needed a new one ASAP. The girl said no problem as long as I cover the shipping and processing $35. I got a new phone the next day and shipped my old one back.
No insurance.
Click to expand...
Click to collapse
Did you purchase your phone at Best Buy originally? If so, where you past your 30 days?
surrealmethod said:
I just got my phone replaced by sprint but it cost me $35. I called Sprint, said my phone was acting funny and that I use it for work and needed a new one ASAP. The girl said no problem as long as I cover the shipping and processing $35. I got a new phone the next day and shipped my old one back.
No insurance.
Click to expand...
Click to collapse
i think that is pretty good. although u probably could have gone to the sprint store and gotten it replaced without the $35 fee
So, is the one they sent you a Refurb or NEW one??
Certainly that can't be right.
Nevertheless, I have to say my experience getting my bricked phone (my fault entirely) replaced throught the ATT warranty dept went very well.
They even included overnight shipping, didn't require me to ship mine back 1st and included a return shipping label for my crapped out phone. I made the claim Friday and received my new phone Monday 11 am.
Well done ATT.
Congratulations!
What can you advise me to do with my bricked phone? I bought my phone from eBay and I live in Israel. I think that will not be able to replace my phone for a new one. Only if I'll send it directly to LG. But will there be something to do?
Machzelet said:
Congratulations!
What can you advise me to do with my bricked phone? I bought my phone from eBay and I live in Israel. I think that will not be able to replace my phone for a new one. Only if I'll send it directly to LG. But will there be something to do?
Click to expand...
Click to collapse
Maybe LG but ATT won't do anything for you unless your a customer. And usually warrenty is not outside of the country you got it from.
Sent from my LG-P930 using XDA App
I think this particular ATT Rep was smoking salmon...I have returned 2 already due to warranty stuff and will probably be selling the next replacement I get...the rep at my local store wasn't overly enthused with the phone and said that was the consensus.
On a lighter note they were very helpful with getting this taken care of and doing so very quickly...
scott0 said:
Certainly that can't be right.
Nevertheless, I have to say my experience getting my bricked phone (my fault entirely) replaced throught the ATT warranty dept went very well.
They even included overnight shipping, didn't require me to ship mine back 1st and included a return shipping label for my crapped out phone. I made the claim Friday and received my new phone Monday 11 am.
Well done ATT.
Click to expand...
Click to collapse
Machzelet said:
Congratulations!
What can you advise me to do with my bricked phone? I bought my phone from eBay and I live in Israel. I think that will not be able to replace my phone for a new one. Only if I'll send it directly to LG. But will there be something to do?
Click to expand...
Click to collapse
I don't have AT&T so despite living in the USA, I sent my phone directly to LG. (I use an AT&T MVNO, so I don't get support from AT&T) LG repaired it free of charge and mailed it back. So I guess LG does something right.
fishscale28 said:
I think this particular ATT Rep was smoking salmon...I have returned 2 already due to warranty stuff and will probably be selling the next replacement I get...the rep at my local store wasn't overly enthused with the phone and said that was the consensus.
On a lighter note they were very helpful with getting this taken care of and doing so very quickly...
Click to expand...
Click to collapse
what's been the issue(s) with your phones?
Generally, I tend to find local store rep's opinions to be, well, less than they should be. After using this phone for 2+ months I'm unsure why a local store rep would not communicate the benefits of this device as opposed to their lack of enthusiasm for it.
I don't think the phone is so bad...I think there are lots of great things about it. I love the screen, it has the potential to be so quick and snappy and really could be an all around awesome phone...I just realized the fact that updates were going to be a little slower towards this phone and it seemed like making any slight mod (firmware/rom wise) would work but had a much higher failure rate than I think anyone was looking for-hence my looking to move on...
The specific issues with my phone were a short or something that just hard bricked the phone without warning and without any mods...at all. It just turned off one day and nothing could ever, every be done to get it back on. Strange.... the second phone has never been quite right after installing a rom and the boot loops and not being able to reboot was kind of a turn off. Plus the speaker in the earpiece has been a bit wonky so I decided to do a warranty return and then move on from there.
And you're right...some of the reps seem to be way off from what's realistic...you can tell they definitely play favorites and seem to be very partial and unsupportive. But at least they were helpful!
kernelpan1c said:
I don't have AT&T so despite living in the USA, I sent my phone directly to LG. (I use an AT&T MVNO, so I don't get support from AT&T) LG repaired it free of charge and mailed it back. So I guess LG does something right.
Click to expand...
Click to collapse
Did you get your repaired phone back? How long did it take? Get me some tips what I need to do, where to send?
Machzelet said:
Did you get your repaired phone back? How long did it take? Get me some tips what I need to do, where to send?
Click to expand...
Click to collapse
I called LG Customer Service and told them the device wouldn't power up. (I had done a battery pull and it totally hardware bricked the device.) They had me send it to Stellar Wireless with the Repair Authorization # they gave me. I got it back within 7 business days.
scott0 said:
Certainly that can't be right.
Nevertheless, I have to say my experience getting my bricked phone (my fault entirely) replaced throught the ATT warranty dept went very well.
They even included overnight shipping, didn't require me to ship mine back 1st and included a return shipping label for my crapped out phone. I made the claim Friday and received my new phone Monday 11 am.
Well done ATT.
Click to expand...
Click to collapse
Exchanging in a store during your 30 day buyers remorse period is different than exchanging through warranty. You might have exchanged it several times in store, but to AT&T's warranty department, this is the first time. They keep track of how many warranty claims you make, once you get to a certain point they usually allow you to try something different.
As for AT&T store reps, many of them base their opinions on phones on popularity, return rate, etc. The Nitro/Optimus LTE is an awesome phone, but it isn't very popular saleswise.
Sent from my Galaxy Nexus using Tapatalk
kernelpan1c said:
I called LG Customer Service and told them the device wouldn't power up. (I had done a battery pull and it totally hardware bricked the device.) They had me send it to Stellar Wireless with the Repair Authorization # they gave me. I got it back within 7 business days.
Click to expand...
Click to collapse
One problem - I live in Israel, and in my country this device is officially not for sale. So I do not know how and where to call and send the device. I have no idea what to do.
AT&T reps were trained to lie to customers. I had to turn in my SGS2 twice for exchange, and both times I was told I was the first to exchange the SGS2.
Machzelet said:
One problem - I live in Israel, and in my country this device is officially not for sale. So I do not know how and where to call and send the device. I have no idea what to do.
Click to expand...
Click to collapse
I would go to the LG swebsite and look for a way to contact them about a warranty exchange or repair.
Sent from my LG-P930 using XDA App
I didn't think i would be asking this as my cases i ordered will be arriving today but does anyone know t-mobiles policy on dropped new phones? ive had my new phone for 6 days and just dropped and destroyed the front glass. Can someone who knows or has dealt with this please let me know what my options are at this point? Am i stuck with it this way or can i exchange for another since i'm still within my first 14 days? thanks
veritasaequita said:
I didn't think i would be asking this as my cases i ordered will be arriving today but does anyone know t-mobiles policy on dropped new phones? ive had my new phone for 6 days and just dropped and destroyed the front glass. Can someone who knows or has dealt with this please let me know what my options are at this point? Am i stuck with it this way or can i exchange for another since i'm still within my first 14 days? thanks
Click to expand...
Click to collapse
Since your only 6 days in I think you can add the insurance still and then file a claim through the insurance.
Ksunnyv1011 said:
Since your only 6 days in I think you can add the insurance still and then file a claim through the insurance.
Click to expand...
Click to collapse
yes i do have insurance on it, i was just hoping it would be as easy as swapping it in the store.
veritasaequita said:
yes i do have insurance on it, i was just hoping it would be as easy as swapping it in the store.
Click to expand...
Click to collapse
You need to file a claim with Asurion. They provide free next day shipping, but you do need to pay a $130 deductible.
It will probably be a refurbished phone also.
Before someone says 'search', you should know that the search function isn't working on XDA right now.
I was browsing SquareTrade's website and came across the fact that they have a specific page for Samsung Galaxy devices. It seems that those warranties are cheaper than the regular smartphone warranties. http://www.squaretrade.com/samsung-galaxy-warranty
It's only $99 down and $99 deductible. That seems like a good deal, since it covers accidental as well as water and mechanical.
Has anyone used SquareTrade before? Was it worth it, and what was the process for getting a replacement like?
Techngro said:
Before someone says 'search', you should know that the search function isn't working on XDA right now.
I was browsing SquareTrade's website and came across the fact that they have a specific page for Samsung Galaxy devices. It seems that those warranties are cheaper than the regular smartphone warranties. http://www.squaretrade.com/samsung-galaxy-warranty
It's only $99 down and $99 deductible. That seems like a good deal, since it covers accidental as well as water and mechanical.
Has anyone used SquareTrade before? Was it worth it, and what was the process for getting a replacement like?
Click to expand...
Click to collapse
that is the same deal you get if you go through amazon for squaretrade. I was going to get it, but it does not cover lost/stolen which is what I am worried about more than dropping and breaking it
When I found out that Jump through t-mobile came with insurance I just jumped on that. - no pun intended. A lot of people use squaretrade - including costco and a friend of mine has no problems. Search them on Amazon and read their reviews...they have good reviews.
Is 99 for a two year insurance plan?
does anyone know if squaretrade covers phones that have been rooted/software modified? like, does the phone have to still have it's original manufacturer's warranty intact or does that not matter here? will they force you to try to use the samsung warranty first, or does their warranty just work in lieu of the samsung one?
Pikezer1337 said:
Is 99 for a two year insurance plan?
Click to expand...
Click to collapse
Yes, that's for two years, which seems to be a really good deal for me. When I want to sell my phone next year (when the next Note comes out), a warranty will be a big selling point.
asaqwert said:
does anyone know if squaretrade covers phones that have been rooted/software modified? like, does the phone have to still have it's original manufacturer's warranty intact or does that not matter here? will they force you to try to use the samsung warranty first, or does their warranty just work in lieu of the samsung one?
Click to expand...
Click to collapse
I think that is something that manufacturers do more than 3rd party warranty providers. I don't think SquareTrade cares if you root your phone. It might come into play if something happens like you brick your phone and ask for a replacement, but i'm not sure. I'll have to google it and see if anyone has said anything about that possibly being a problem.
thinkjoey said:
that is the same deal you get if you go through amazon for squaretrade. I was going to get it, but it does not cover lost/stolen which is what I am worried about more than dropping and breaking it
When I found out that Jump through t-mobile came with insurance I just jumped on that. - no pun intended. A lot of people use squaretrade - including costco and a friend of mine has no problems. Search them on Amazon and read their reviews...they have good reviews.
Click to expand...
Click to collapse
Ok, thanks for the info. I think I might go with them.
Techngro said:
Yes, that's for two years, which seems to be a really good deal for me. When I want to sell my phone next year (when the next Note comes out), a warranty will be a big selling point.
I think that is something that manufacturers do more than 3rd party warranty providers. I don't think SquareTrade cares if you root your phone. It might come into play if something happens like you brick your phone and ask for a replacement, but i'm not sure. I'll have to google it and see if anyone has said anything about that possibly being a problem.
Ok, thanks for the info. I think I might go with them.
Click to expand...
Click to collapse
The only problem I have found with Squaretrade is that you can only replace your phone once during the 2 year plan. I've read it on multiple reviews.
Pikezer1337 said:
The only problem I have found with Squaretrade is that you can only replace your phone once during the 2 year plan. I've read it on multiple reviews.
Click to expand...
Click to collapse
Honestly, I've never broken/lost/damaged my phone in any way that it would need to be replaced. So I hope that one time would be all I would need. And even one time would save my $500+ to repurchase the phone.
I'm glad they give you 30 days from the date of purchase to get the warranty, cause I am all tapped out right now just from buying the phone itself.
Techngro said:
Honestly, I've never broken/lost/damaged my phone in any way that it would need to be replaced. So I hope that one time would be all I would need. And even one time would save my $500+ to repurchase the phone.
I'm glad they give you 30 days from the date of purchase to get the warranty, cause I am all tapped out right now just from buying the phone itself.
Click to expand...
Click to collapse
Haha agreed!
Have you looked at NegriCare?
It's 79 for two years and 50 down for a replacement. I'm not sure how good of reviews it has gotten and I'm hesitant but it's an option.
Pikezer1337 said:
Haha agreed!
Have you looked at NegriCare?
It's 79 for two years and 50 down for a replacement. I'm not sure how good of reviews it has gotten and I'm hesitant but it's an option.
Click to expand...
Click to collapse
for as many sales as Negri gets...i doubt there would be a big issue with their extended warranty
I'm also hoping for a coupon before the 30 days are passed. You can also request a prorated refund if you don't have the phone anymore within the 2 years.
I bought Samsung galaxy note 3 T-mobile from Swappa, I will unlock it and use it with AT&T.
In this case, will square trade covers above device. What all details I need from seller to get Square Trade protection plan on this device?
Thanks in advance!!
rajashekar said:
I bought Samsung galaxy note 3 T-mobile from Swappa, I will unlock it and use it with AT&T.
In this case, will square trade covers above device. What all details I need from seller to get Square Trade protection plan on this device?
Thanks in advance!!
Click to expand...
Click to collapse
Don't think it's an option in private sales. Otherwise we'd see it more in certain forums like Craigslist ..But I could be wrong..
Sent from my SGH-T889 using XDA Premium 4 mobile app
Pikezer1337 said:
Haha agreed!
Have you looked at NegriCare?
It's 79 for two years and 50 down for a replacement. I'm not sure how good of reviews it has gotten and I'm hesitant but it's an option.
Click to expand...
Click to collapse
Yeah, I had originally looked at them. They just changed their insurance provider and the terms. Before, it was a higher price and deductible, but you got a new phone when you made a claim. Now, with the lower price and deductible, you have to send the phone off to be repaired. I'm just not sure about the new insurer. SquareTrade has been around for a while and I know that they are decent, so I may go with them.
rajashekar said:
I bought Samsung galaxy note 3 T-mobile from Swappa, I will unlock it and use it with AT&T.
In this case, will square trade covers above device. What all details I need from seller to get Square Trade protection plan on this device?
Thanks in advance!!
Click to expand...
Click to collapse
I'm pretty sure that SquareTrade requires a receipt or invoice of some kind as proof of a newly purchased phone in order to get a warranty. The warranty itself is transferable if you later sell the phone, but to get a new one I think you need the proof of purchase.
Techngro said:
Yeah, I had originally looked at them. They just changed their insurance provider and the terms. Before, it was a higher price and deductible, but you got a new phone when you made a claim. Now, with the lower price and deductible, you have to send the phone off to be repaired. I'm just not sure about the new insurer. SquareTrade has been around for a while and I know that they are decent, so I may go with them.
I'm pretty sure that SquareTrade requires a receipt or invoice of some kind as proof of a newly purchased phone in order to get a warranty. The warranty itself is transferable if you later sell the phone, but to get a new one I think you need the proof of purchase.
Click to expand...
Click to collapse
Just got my Squaretrade warranty today. Didn't have to give a receipt or even put in the IMEI of the device.
Pikezer1337 said:
Just got my Squaretrade warranty today. Didn't have to give a receipt or even put in the IMEI of the device.
Click to expand...
Click to collapse
Make sure you log into your account with them and then look at your MyPlans to make sure they say they have all they need.
I've had a recessed power button since I've had this phone and reached out to HTC support. Since my phones under warranty, it'll be repaired for free with the cost of shipping.
Has anyone had any experience sending in phones to be repaired with HTC? What should I expect?
garrett08 said:
I've had a recessed power button since I've had this phone and reached out to HTC support. Since my phones under warranty, it'll be repaired for free with the cost of shipping.
Has anyone had any experience sending in phones to be repaired with HTC? What should I expect?
Click to expand...
Click to collapse
Dumb question, but did you buy this from Verizon?
If so you can get a refurb, I am not sure how other places work like if you bought at best buy, but they should also have the 1 year warranty for something like this, but if HTC will do it for free, they may be the best.
mine is starting to get bad as well, maybe HTC would be best ESP since it's free and this phone is not fun to take apart, from what I hear.
andybones said:
Dumb question, but did you buy this from Verizon?
If so you can get a refurb, I am not sure how other places work like if you bought at best buy, but they should also have the 1 year warranty for something like this, but if HTC will do it for free, they may be the best.
mine is starting to get bad as well, maybe HTC would be best ESP since it's free and this phone is not fun to take apart, from what I hear.
Click to expand...
Click to collapse
I actually traded my S4 for the One with a friend. Both bought at Verizon.
I contacted HTC and they offered to fix it for free. I contacted Verizon and they're doing a replacement, also for free! I guess you can't go wrong with either.
garrett08 said:
I actually traded my S4 for the One with a friend. Both bought at Verizon.
I contacted HTC and they offered to fix it for free. I contacted Verizon and they're doing a replacement, also for free! I guess you can't go wrong with either.
Click to expand...
Click to collapse
I sent my phone to HTC for a camera module replacement. For this problem, I think HTC repair was the best way to go as I was guaranteed a new module where as a replacement phone may have still had the faulty module. Repair was smooth and easy to track. The returned the phone using FedEx ground and overall I was without the phone for 10 days.
Sent from my HTC6500LVW using Tapatalk
Sent mine in. Similar situation, I bought mine off Swappa. Once the phone is activated by a different account Verizon will no longer support warranty claims. It was the camera. It took 7 days round trip. I thought it would never get back. I am pleased with the result. I sent it priority mail with $600 insurance for $15.00.