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Ok, I bought my Evo on launch day so I am way past BBuys warranty period of 30 days but I know it has a manuf warranty of 1 year. Has anyone had warranty work done through HTC, not Sprint?
Fyi, the reason why I need it replaced is because it has a big burn-in? spot that you can clearly see when it boots on the white HTC EVO 4G page
you can always check with best buy. My understanding is that they will do MFG returns if the MFG permits it. I have done this with HDDs and headphones and such that have gone bad, and would have taken weeks sending to the MFG.
so you can have them straight up exchange it, else wise go to a sprint repair store and they might fix it on the spot. Either way you'll probably need to unroot.
No go. I just got back from Best Buy and they basically told me to pound sand. He suggested next time "maybe you'll try our black tie equipment program" lol
So nobody on this board has ever went thru HTC for a replacement under manuf warranty?
Sent from my PC36100 using XDA App
Try Sprint. I had a phone with a bad usb port and they exchanged it for free with a refurb.
random_IT_guy said:
Try Sprint. I had a phone with a bad usb port and they exchanged it for free with a refurb.
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Did you originally purchase your phone at Best Buy?
hurricane350 said:
Did you originally purchase your phone at Best Buy?
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If you go in there complaining a storm up they MIGHT swap your phone.
Believe it or not Sprint loves getting their monthly fix off of you.
Take it to a Sprint Repair Center. BB is not responsible for warranty repairs, those are done though sprint.
Ok, thanks guys... I will try my luck at a Sprint repair center this weekend. Still surprised nobody has directly thru HTC
Still surprised nobody has directly thru HTC
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Well you certainly CAN go through HTC, but it will take up to a month, and you will be without a phone for that long, and you have to pay to ship it.
I just got my phone replaced by sprint but it cost me $35. I called Sprint, said my phone was acting funny and that I use it for work and needed a new one ASAP. The girl said no problem as long as I cover the shipping and processing $35. I got a new phone the next day and shipped my old one back.
No insurance.
surrealmethod said:
I just got my phone replaced by sprint but it cost me $35. I called Sprint, said my phone was acting funny and that I use it for work and needed a new one ASAP. The girl said no problem as long as I cover the shipping and processing $35. I got a new phone the next day and shipped my old one back.
No insurance.
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Did you purchase your phone at Best Buy originally? If so, where you past your 30 days?
surrealmethod said:
I just got my phone replaced by sprint but it cost me $35. I called Sprint, said my phone was acting funny and that I use it for work and needed a new one ASAP. The girl said no problem as long as I cover the shipping and processing $35. I got a new phone the next day and shipped my old one back.
No insurance.
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i think that is pretty good. although u probably could have gone to the sprint store and gotten it replaced without the $35 fee
So, is the one they sent you a Refurb or NEW one??
So my wife got a S3 and its really the first NICE phone she has ever owned, well she was startled by a Water Moccasin (snake not the shoes) and dropped it on concrete breaking the screen.
My question is, what happens when I take it to T-Mobile and use the replacement insurance? Will they take the phone and give her a new one?
Basically what I was thinking was if they let us keep the one we bought and give her a new one (with the $200 deductible) I could replace the $220 screen and digitizer and take the old fixed S3 for myself. So that would be around 440 bucks for me to upgrade (I'm about a year away from an upgrade).
I have an S2 T989 so its not a giant deal I upgrade this way, but I thought maybe you all had some better ideas.
Thanks
Tony
tonebone said:
So my wife got a S3 and its really the first NICE phone she has ever owned, well she was startled by a Water Moccasin (snake not the shoes) and dropped it on concrete breaking the screen.
My question is, what happens when I take it to T-Mobile and use the replacement insurance? Will they take the phone and give her a new one?
Basically what I was thinking was if they let us keep the one we bought and give her a new one (with the $200 deductible) I could replace the $220 screen and digitizer and take the old fixed S3 for myself. So that would be around 440 bucks for me to upgrade (I'm about a year away from an upgrade).
I have an S2 T989 so its not a giant deal I upgrade this way, but I thought maybe you all had some better ideas.
Thanks
Tony
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Unless it's was lost or stolen then they usually require you give them the damaged phone.
aznmode said:
Unless it's was lost or stolen then they usually require you give them the damaged phone.
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Just out of curiosity, if you claim a phone lost, do they flag the phone so it can't be used again?
tonebone said:
Just out of curiosity, if you claim a phone lost, do they flag the phone so it can't be used again?
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They usually do so no one else can use it or reactivate it. Whether that's automated or they have to manually do it, that I dont know. But once its blocked its paper weight. But maybe you can activate it on Straight talk which can use Tmo towers.
I think the deductible is $130, but maybe Im wrong.
stevessvt said:
I think the deductible is $130, but maybe Im wrong.
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The reason I say is 200 is because she had the G2X, I screwed up the baseband and it would make stupid crazy noises when in call, so we took the phone to Tmobile, after I returned it to stock, and the replaced it with the s3 and she handed the G2x over to me.
tonebone said:
The reason I say is 200 is because she had the G2X, I screwed up the baseband and it would make stupid crazy noises when in call, so we took the phone to Tmobile, after I returned it to stock, and the replaced it with the s3 and she handed the G2x over to me.
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doubt they would do that for you with an S3, the G2X was a curse they didn't want it back in their store any longer. By the way there was a baseband flash fix that is all you had to do to fix the crazy transformers sounds... But ya they will more then likely take the S3 from you guys.
mt3g said:
doubt they would do that for you with an S3, the G2X was a curse they didn't want it back in their store any longer. By the way there was a baseband flash fix that is all you had to do to fix the crazy transformers sounds... But ya they will more then likely take the S3 from you guys.
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Yeah I knew what was wrong with the phone, I just wanted that phone gone.
I once lost my Sensation 4G and filed an insurance claim. I received my new one the next day and used it for about a week. Then I actually found my old HTC and gave it to a family member who is still using it today. Phone was never blacklisted or anything like that.
I think you'll be fine.
Hey OP, So you had a G2X and did a replacement claim through Tmobile on it and received a S3?
Thats awesome lol
I've been waiting for them to stop sending out g2x's as replacement so that I can finally throw my g2x at a wall and receive something else.
alexroa54 said:
Hey OP, So you had a G2X and did a replacement claim through Tmobile on it and received a S3?
Thats awesome lol
I've been waiting for them to stop sending out g2x's as replacement so that I can finally throw my g2x at a wall and receive something else.
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Yup that's what we did, unfortunately we had to pay the $200 deductible for it to happen, but with all the trouble that phone caused my wife its well worth it.
Also, my wife went in to the store and talked to an actual person that understood her frustration. I think most T-Mobile employees know how ****ty that phone is, and personally, I thought they stopped using the G2x months ago. At least they should have.
I paid $80 to get a replacement phone. They ship refurbished units. I regret i didnt just say it was stolen and sell the broken screen one as is to some guy that would use it overseas.
Sent from my SGH-T999
Deductible is $130 and are you guys seriously discussing insurance fraud on a public forum??
Why does this $130 deductible come from? Why did we have to pay 200 just a month ago.
As far as the fraud comment, I was just curious and was asking questions about Tmobile's policy.
Almost all insurance has a deductible. If you read the pamphlet that came with the paperwork for the plan it's like $7.99 a month and a deductible of $10, 20 , 30, 130. I forget the exact amounts but it's based on the value of the phone. The deductible is why I said NO THANKS! It's not like those old Best Buy replacement plans, those were sweet deals.
tonebone said:
Why does this $130 deductible come from? Why did we have to pay 200 just a month ago.
As far as the fraud comment, I was just curious and was asking questions about Tmobile's policy.
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The deductible based on the value of the phone.
Last week i droped my galaxy s3 screen 1st and since it had a otterbox i didnt worry about it so i just put it back in my pocket and when i tried to send a text i saw that the outside Screen had no cracks but the Lcd was completely broken and i couldnt see anything i want to know if my insurance would get me a new phone or at least fix it
Zaamnwhodat said:
Last week i droped my galaxy s3 screen 1st and since it had a otterbox i didnt worry about it so i just put it back in my pocket and when i tried to send a text i saw that the outside Screen had no cracks but the Lcd was completely broken and i couldnt see anything i want to know if my insurance would get me a new phone or at least fix it
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I think by insurance you mean the TEP coverage. If that's the case, then yes, they'd cover physical damage, but you'd have to pay the $150 deductible cost. Others have had luck replacing the entire panel, but I think the cost might be around the same, plus I'd probably mess it up more, so I'd probably go through TEP to get the phone replaced.
Zaamnwhodat said:
Last week i droped my galaxy s3 screen 1st and since it had a otterbox i didnt worry about it so i just put it back in my pocket and when i tried to send a text i saw that the outside Screen had no cracks but the Lcd was completely broken and i couldnt see anything i want to know if my insurance would get me a new phone or at least fix it
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I tried that once. The store said no they don't fix screen damage. The store manager said I had to go through insurance and pay the deductible. I just bought a complete front housing for the same price and did it myself.
Sent from my SPH-L710 using Tapatalk 4 Beta
topherk said:
I think by insurance you mean the TEP coverage. If that's the case, then yes, they'd cover physical damage, but you'd have to pay the $150 deductible cost. Others have had luck replacing the entire panel, but I think the cost might be around the same, plus I'd probably mess it up more, so I'd probably go through TEP to get the phone replaced.
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this what i wanted to know thanks dude idont care paying those 150 dollars as long as i get it fix :good: thats for the help
Zaamnwhodat said:
this what i wanted to know thanks dude idont care paying those 150 dollars as long as i get it fix :good: thats for the help
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Just a quick note so that you know: Asurion (the insurance company that TEP is through) does not have the distribution licenses to give out new phones, so they only give out refurbished phones.
I personally haven't had any issues with the refurbished phones I've gotten, but some people don't like having them, so I thought I'd let you know.
Before someone says 'search', you should know that the search function isn't working on XDA right now.
I was browsing SquareTrade's website and came across the fact that they have a specific page for Samsung Galaxy devices. It seems that those warranties are cheaper than the regular smartphone warranties. http://www.squaretrade.com/samsung-galaxy-warranty
It's only $99 down and $99 deductible. That seems like a good deal, since it covers accidental as well as water and mechanical.
Has anyone used SquareTrade before? Was it worth it, and what was the process for getting a replacement like?
Techngro said:
Before someone says 'search', you should know that the search function isn't working on XDA right now.
I was browsing SquareTrade's website and came across the fact that they have a specific page for Samsung Galaxy devices. It seems that those warranties are cheaper than the regular smartphone warranties. http://www.squaretrade.com/samsung-galaxy-warranty
It's only $99 down and $99 deductible. That seems like a good deal, since it covers accidental as well as water and mechanical.
Has anyone used SquareTrade before? Was it worth it, and what was the process for getting a replacement like?
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that is the same deal you get if you go through amazon for squaretrade. I was going to get it, but it does not cover lost/stolen which is what I am worried about more than dropping and breaking it
When I found out that Jump through t-mobile came with insurance I just jumped on that. - no pun intended. A lot of people use squaretrade - including costco and a friend of mine has no problems. Search them on Amazon and read their reviews...they have good reviews.
Is 99 for a two year insurance plan?
does anyone know if squaretrade covers phones that have been rooted/software modified? like, does the phone have to still have it's original manufacturer's warranty intact or does that not matter here? will they force you to try to use the samsung warranty first, or does their warranty just work in lieu of the samsung one?
Pikezer1337 said:
Is 99 for a two year insurance plan?
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Yes, that's for two years, which seems to be a really good deal for me. When I want to sell my phone next year (when the next Note comes out), a warranty will be a big selling point.
asaqwert said:
does anyone know if squaretrade covers phones that have been rooted/software modified? like, does the phone have to still have it's original manufacturer's warranty intact or does that not matter here? will they force you to try to use the samsung warranty first, or does their warranty just work in lieu of the samsung one?
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I think that is something that manufacturers do more than 3rd party warranty providers. I don't think SquareTrade cares if you root your phone. It might come into play if something happens like you brick your phone and ask for a replacement, but i'm not sure. I'll have to google it and see if anyone has said anything about that possibly being a problem.
thinkjoey said:
that is the same deal you get if you go through amazon for squaretrade. I was going to get it, but it does not cover lost/stolen which is what I am worried about more than dropping and breaking it
When I found out that Jump through t-mobile came with insurance I just jumped on that. - no pun intended. A lot of people use squaretrade - including costco and a friend of mine has no problems. Search them on Amazon and read their reviews...they have good reviews.
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Ok, thanks for the info. I think I might go with them.
Techngro said:
Yes, that's for two years, which seems to be a really good deal for me. When I want to sell my phone next year (when the next Note comes out), a warranty will be a big selling point.
I think that is something that manufacturers do more than 3rd party warranty providers. I don't think SquareTrade cares if you root your phone. It might come into play if something happens like you brick your phone and ask for a replacement, but i'm not sure. I'll have to google it and see if anyone has said anything about that possibly being a problem.
Ok, thanks for the info. I think I might go with them.
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The only problem I have found with Squaretrade is that you can only replace your phone once during the 2 year plan. I've read it on multiple reviews.
Pikezer1337 said:
The only problem I have found with Squaretrade is that you can only replace your phone once during the 2 year plan. I've read it on multiple reviews.
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Honestly, I've never broken/lost/damaged my phone in any way that it would need to be replaced. So I hope that one time would be all I would need. And even one time would save my $500+ to repurchase the phone.
I'm glad they give you 30 days from the date of purchase to get the warranty, cause I am all tapped out right now just from buying the phone itself.
Techngro said:
Honestly, I've never broken/lost/damaged my phone in any way that it would need to be replaced. So I hope that one time would be all I would need. And even one time would save my $500+ to repurchase the phone.
I'm glad they give you 30 days from the date of purchase to get the warranty, cause I am all tapped out right now just from buying the phone itself.
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Haha agreed!
Have you looked at NegriCare?
It's 79 for two years and 50 down for a replacement. I'm not sure how good of reviews it has gotten and I'm hesitant but it's an option.
Pikezer1337 said:
Haha agreed!
Have you looked at NegriCare?
It's 79 for two years and 50 down for a replacement. I'm not sure how good of reviews it has gotten and I'm hesitant but it's an option.
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for as many sales as Negri gets...i doubt there would be a big issue with their extended warranty
I'm also hoping for a coupon before the 30 days are passed. You can also request a prorated refund if you don't have the phone anymore within the 2 years.
I bought Samsung galaxy note 3 T-mobile from Swappa, I will unlock it and use it with AT&T.
In this case, will square trade covers above device. What all details I need from seller to get Square Trade protection plan on this device?
Thanks in advance!!
rajashekar said:
I bought Samsung galaxy note 3 T-mobile from Swappa, I will unlock it and use it with AT&T.
In this case, will square trade covers above device. What all details I need from seller to get Square Trade protection plan on this device?
Thanks in advance!!
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Don't think it's an option in private sales. Otherwise we'd see it more in certain forums like Craigslist ..But I could be wrong..
Sent from my SGH-T889 using XDA Premium 4 mobile app
Pikezer1337 said:
Haha agreed!
Have you looked at NegriCare?
It's 79 for two years and 50 down for a replacement. I'm not sure how good of reviews it has gotten and I'm hesitant but it's an option.
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Yeah, I had originally looked at them. They just changed their insurance provider and the terms. Before, it was a higher price and deductible, but you got a new phone when you made a claim. Now, with the lower price and deductible, you have to send the phone off to be repaired. I'm just not sure about the new insurer. SquareTrade has been around for a while and I know that they are decent, so I may go with them.
rajashekar said:
I bought Samsung galaxy note 3 T-mobile from Swappa, I will unlock it and use it with AT&T.
In this case, will square trade covers above device. What all details I need from seller to get Square Trade protection plan on this device?
Thanks in advance!!
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I'm pretty sure that SquareTrade requires a receipt or invoice of some kind as proof of a newly purchased phone in order to get a warranty. The warranty itself is transferable if you later sell the phone, but to get a new one I think you need the proof of purchase.
Techngro said:
Yeah, I had originally looked at them. They just changed their insurance provider and the terms. Before, it was a higher price and deductible, but you got a new phone when you made a claim. Now, with the lower price and deductible, you have to send the phone off to be repaired. I'm just not sure about the new insurer. SquareTrade has been around for a while and I know that they are decent, so I may go with them.
I'm pretty sure that SquareTrade requires a receipt or invoice of some kind as proof of a newly purchased phone in order to get a warranty. The warranty itself is transferable if you later sell the phone, but to get a new one I think you need the proof of purchase.
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Just got my Squaretrade warranty today. Didn't have to give a receipt or even put in the IMEI of the device.
Pikezer1337 said:
Just got my Squaretrade warranty today. Didn't have to give a receipt or even put in the IMEI of the device.
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Make sure you log into your account with them and then look at your MyPlans to make sure they say they have all they need.
Hi All,
How long does it usually take to get back your Moto360 from Best Buy after taking it for a repair?
My button stopped working after 6 months, and I'm visiting the US again for 8 days...will that be enough to get it back:crying:
Thanks!
Don Dumbuška said:
Hi All,
How long does it usually take to get back your Moto360 from Best Buy after taking it for a repair?
My button stopped working after 6 months, and I'm visiting the US again for 8 days...will that be enough to get it back:crying:
Thanks!
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Having previously worked there, assuming you had a Geek Squad replacement plan, it should have been replaced in store which would have ended the warranty unless they changed the terms and conditions/protection type for devices like that.
raynan said:
Having previously worked there, assuming you had a Geek Squad replacement plan, it should have been replaced in store which would have ended the warranty unless they changed the terms and conditions/protection type for devices like that.
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I don't have the Geek Squad replacement plan, only the regular warranty
Don Dumbuška said:
I don't have the Geek Squad replacement plan, only the regular warranty
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Ah, then it would probably just be replaced through Motorola the way you would have done it if you called it in yourself. Through best buy, I would give it 2 weeks for shipping and the actual replacement to occur. Keep an eye on your phone