Develop Bugs

[Q]Can Sprint Track rooting???

Does anyone here think sprint can track if you were rooted???????
i also read someone's post said when they take your phone in to repair they have the technology to see if you ever been rooted even if you unrooted to get the repair.
but i dont really believe it
Any Opinions??
http://forum.androidcentral.com/htc-evo-4g/88600-can-sprint-find-out-if-youre-rooted.html

I'm sure that many carriers can check to see if you are rooted. Google is able to see if you are rooted, so why wouldn't carriers know? (Google is able to block movie rentals on rooted devices).
As far as the "technology to see if you unrooted", I am positive that they have no way of telling if you did such a thing. However, if you have some files on your external SD card such as removed Sprint apps, that's a dead giveaway.

Without getting out the tin foil hat theories, I'll agree and say it's possible... with a catch.
One thing: IF you are running a ROM that the device doesn't ship with, it should be easy to tell. If they can do that with simple over the air checks, I don't know or care.
Checking for the su binary. Several apps already do this (WoW Authenticator) and such. The presence of this binary alone is enough to tip someone off.
The bottom line is, who cares. It's not that big of a deal to carriers right now (so it seems). Just return the device to stock if you ever need service.
To answer your question: Yes.

About a month ago I had to return my EVO to the sprint store, left it rooted, and they could of cared less if it was rooted or not.

For a while I think they allowed it... I can only assume they were trying to figure out how to handle the situation...
When I had called into tech... they said they would charge $125 for rooted devices... No idea. There's disclaimers everywhere... you do it at your own risk.

Sprint can't track your rooting/unrooting.
There's no way they know unless you tell them or bring it in rooted.
Sent from my PC36100 using XDA App

Go back and read that thread. There's also one here in the General forum just started today in which the OP says he's being canned because of rooting his phone. The background is he was also using a ton of data, and it may have been roaming data. THAT'S the issue. Root has nothing to do with it.

Whether they can or can't doesn't really matter. Sprint doesn't care if you are rooted. Yes, it voids your phone's warranty, but that's it. It's your phone, you can do what you want with it. And you can always unroot and bingo, you have your warranty back.

Experience in Sprint Store (Sprint Employees please give feedback)

I went into the sprint store today to exchange my bricked epic touch. I walked up to the lady and told her that my phone notified me of an update today and I accepted it and the phone turned off and now it does this. I showed her my phone and it just hangs at the Galaxy SII screen or sometimes it goes into the stock recovery and just gives errors about not being able to mount data. so she looked at it and said this is what happens when you try to root your phone. I said what are you talking about I didnt try to root it. I got an update notification and I tried to install it. She took the phone over to the manager and came back with the phone in download mode. She said see this screen, this is where you flash root at and this is what messed up your phone. There is nothing I can do. I told her again that I dont know what she is talking about and I showed her that the phone said it was on official firmware and the odin count was 0. I told her to prove that I did anything to it. Then the manager walks over and tells me to calm down or I would have to leave. I explained to him the problem and he said I have the same phone and my updates install just fine, you shouldn't have tried to root it. Sorry there is nothing I can do for you go call 611. I told him he was full of **** and that i wasn't leaving until he did something. He said get out of my store. I said "fu** you". then he said oh yeah meet me out back at 8 when I get off. I know that I shouldnt have said that to him but the whole time I was in there they were rude and they kept interrupting me and my wife when we tried to talk. My question is I though Sprint couldnt turn a phone down even if it was rooted? Plus she had not proof cause I reset my Odin count with my jig and it has the stock recovery. BTW I called 611 and they are sending me a replacement in the mail. I just couldnt believe they gave me such a hard time at the sprint store.

What I want to know is how can they tell from just looking at the phone with and Odin count of 0 and on Stock firmware how they can say you rooted the device? Cause honestly without seeing anything that shows it was rooted and it showing that you are on an official rom (be it EG30/EK02 or EL29) outside of looking at the Odin count they really have no way of knowing what is wrong.
I would guess maybe they have had other users go there that have rooted and wanted a replacement and they are looking at thing wrong but who knows. But yeah I do agree wrong things said even though I do understand you were upset and you had good reason to be for that mater but they were rude about how they handled things.

Either they have had a few people come in or those guys in that store are on xda.....The word is out

You had rooted it before though?
I wouldn't care as long as I'm getting another one.

calm
musclehead84 said:
I went into the sprint store today to exchange my bricked epic touch. I walked up to the lady and told her that my phone notified me of an update today and I accepted it and the phone turned off and now it does this. I showed her my phone and it just hangs at the Galaxy SII screen or sometimes it goes into the stock recovery and just gives errors about not being able to mount data. so she looked at it and said this is what happens when you try to root your phone. I said what are you talking about I didnt try to root it. I got an update notification and I tried to install it. She took the phone over to the manager and came back with the phone in download mode. She said see this screen, this is where you flash root at and this is what messed up your phone. There is nothing I can do. I told her again that I dont know what she is talking about and I showed her that the phone said it was on official firmware and the odin count was 0. I told her to prove that I did anything to it. Then the manager walks over and tells me to calm down or I would have to leave. I explained to him the problem and he said I have the same phone and my updates install just fine, you shouldn't have tried to root it. Sorry there is nothing I can do for you go call 611. I told him he was full of **** and that i wasn't leaving until he did something. He said get out of my store. I said "fu** you". then he said oh yeah meet me out back at 8 when I get off. I know that I shouldnt have said that to him but the whole time I was in there they were rude and they kept interrupting me and my wife when we tried to talk. My question is I though Sprint couldnt turn a phone down even if it was rooted? Plus she had not proof cause I reset my Odin count with my jig and it has the stock recovery. BTW I called 611 and they are sending me a replacement in the mail. I just couldnt believe they gave me such a hard time at the sprint store.
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Click to collapse
you should have kept your calm and then ask for the regional managers number as there is no proof that you did anything .... They definitlely would be getting multiple contacts from me .... on here earlier was a email address for dan hesse .... definitely escalate the situation up the ladder ....That store needs to be in trouble ....
edit : [email protected] gets to executive escalations try that

Sprint doesn't have a policy against rooting yet, it's still covered by TEP in store with no deductable.

musclehead84 said:
I went into the sprint store today to exchange my bricked epic touch. I walked up to the lady and told her that my phone notified me of an update today and I accepted it and the phone turned off and now it does this. I showed her my phone and it just hangs at the Galaxy SII screen or sometimes it goes into the stock recovery and just gives errors about not being able to mount data. so she looked at it and said this is what happens when you try to root your phone. I said what are you talking about I didnt try to root it. I got an update notification and I tried to install it. She took the phone over to the manager and came back with the phone in download mode. She said see this screen, this is where you flash root at and this is what messed up your phone. There is nothing I can do. I told her again that I dont know what she is talking about and I showed her that the phone said it was on official firmware and the odin count was 0. I told her to prove that I did anything to it. Then the manager walks over and tells me to calm down or I would have to leave. I explained to him the problem and he said I have the same phone and my updates install just fine, you shouldn't have tried to root it. Sorry there is nothing I can do for you go call 611. I told him he was full of **** and that i wasn't leaving until he did something. He said get out of my store. I said "fu** you". then he said oh yeah meet me out back at 8 when I get off. I know that I shouldnt have said that to him but the whole time I was in there they were rude and they kept interrupting me and my wife when we tried to talk. My question is I though Sprint couldnt turn a phone down even if it was rooted? Plus she had not proof cause I reset my Odin count with my jig and it has the stock recovery. BTW I called 611 and they are sending me a replacement in the mail. I just couldnt believe they gave me such a hard time at the sprint store.
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hahahahahahahahahahahaha im clowing couldnt of happen to a nicer guy
If you wouldve come into My store I wouldve asked you to leave as well, Mr. I know more about this phone than you do. HAHA love karma

Exactly. I told them to shoe me proof that it was rooted. I said the Odin count is 0 and its on stock firmware. They said well there is no way that an update did this to make a phone not boot up. I am getting another phone which is all I wanted. I pay for the insurance for 2 years and never used it once. Its just the idea of how they treated me aand my wife. I was calm until he disrespected my wife by interrupting her and pretty much calling her a liar. I know I shouldn't have said that but its aggreviating. I will email Dan @ that email address plus I told 611 about it so someone is supposed to call me back. Thanks for the help guys.
Sent from my Nexus S 4G using xda premium

Actually they do have a policy about rooting. I've seen memos posted by a sprint emplyee that say that if a phone is suspected to be rooted, to handle it as normal and make a note of it ... it was in the og epic forum at one point.

If they could get it in download mode, why didn't you just Odin a ek02 build or something.
Sent from my SPH-D710 using XDA App

Are you sure you were in a corporate sprint store and not a third party store? I have been in a couple of the stores that were not corporate and they are complete idiots.
Sent from my SPH-D710 using xda premium

Specialksg1 said:
Actually they do have a policy about rooting. I've seen memos posted by a sprint emplyee that say that if a phone is suspected to be rooted, to handle it as normal and make a note of it ... it was in the og epic forum at one point.
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They can't refuse a rooted phone, as of right now.

Vrekk said:
If they could get it in download mode, why didn't you just Odin a ek02 build or something.
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
This. Facepalm(OP)
Sent from my SPH-D710 using xda premium

Sprint corp stores are pretty pathetic in my area so Ive found the last 8 years
Most Employes put out negative vibe , lack experience and very rude .
4389 Virginia Beach Boulevard.
Virginia Beach, VA = A customers worse nightmare that comes true on entry very very long wait time all reps & techs suck.
2076 South Independence Boulevard.
Virginia Beach, VA = Pure hell came close to knocking out rep .
1412 Greenbrier Pkwy Ste 134.
Chesapeake, VA 23320 = OK service

I would definitely take it to escalationd through dans office and get their asses in trouble. they ****ed up. and the manager telling you to meet him outside was very unprifessional. he should be fired.

Poor service...
That is pretty absurd treatment. As a tech at a corporate Sprint store, apologies to you. Though rooted devices are generally frowned upon by most carriers, Sprint is the most relaxed I have ever seen. Here's a breakdown of my personal approach to the subject.
If a customer brings a rooted device in with complains of software issues, I will try to resolve them without a hard reset (Factory reset) first. I'll tell them up front that if I can't do so it could result in a hard reset or factory flash using computers we have to do just that, resulting in loss of root access. If there are issues that appear as hardware that can only be resolve by replacing the device, I will need to rule out custom software as the source. (EX: The customer's GPS will not get a lock or shows them pointing the wrong way or they have lost their HSA keys and can't authenticate on 4g) Meaning I will be happy to replace it if re-flashing it did not resolve the issue. Though I am not officially allowed to provide information for rooting or support the process, I will never default to turning away a customer for wanting more from their device.
The exception is when someone is being an ass about it. I have had customers swear they have paid for 4g hot spot service, and it's not working. As if I don't have access to finding out whether that's true. People beat the crap out of these devices and we fix or replace them all day long - software can almost always be resolved with a simple 5-minute re-flash.
To everyone here - your best bet when taking your device in for repair is never dishonesty or douchebaggery. When someone lies to me to try to get their way, they generally assume I am dumb enough to fall for it. This is insulting and makes me less likely to be their advocate. I am an experienced technician, and have been rooting, jailbreaking, and modding nearly every electronic device I own for years.
If being polite and curteous, and accepting (or requesting for that matter) a reflash don't work, try another store and play dumb.
Oh - and if someone told me to meet him outside, I would - and bet on him censoring that comment more carefully in the future.

The manager said to meet him outside at 8, after he got off? That's enough to get him fired.
EDIT: I work with Customer Service at my local Grocery store and I've had a customer who cussed the living s*** out of a friend of mine who also works in Customer Service. She couldn't cash in a $10,000 lotto ticket so the woman cussed out my friend. My friend was very professional about it and didn't retaliate at all. If my friend retaliated at all, I can guarantee you right now she'd be jobless.

I always buy my phones at my local Best Buy; I made friends with the phone dept. manager a long time ago, and, whenever I have done something stupid, i just take whatever phone back there, and they help me out..
I agree, some of the Sprint store employees can be real assholes, but, considering I hate dealing with the public, and alot of these folks get lied to, threatened, and talked to like pieces of **** all day, I can understand why they can become assholes sometimes..
But, it is a fact, that Sprint currently does NOT refuse to work on Rooted phones at this point, so, obviously this douchebag was just being an asswiper..

All I can say is, they were completely in the wrong.
I've rehashed this time and again, but we're not allowed to turn someone away for rooting.
I don't know how many times I have to make these people read their M&Ps, but this is bordering on ridiculous.
Now, to the OP. .if you could get your phone in to download mode...well then it's not bricked. Why did you try to get it exchanged?
Sent from my SPH-D710 using XDA App

srgwidowmaker said:
This. Facepalm(OP)
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Don't u think I know this. My data partition was borked. Check out the threads on xda. Sfhub couldn't figure it out. Odin flashes did work but it wouldn't boot.
Sent from my Nexus S 4G using xda premium

Replacing Phone (With KNOX_WARRANTY)

Alright, so one of my buddies that works at T-Mobile, he Claims that as long as your phone is on Stock (Or looks like Stock) you should be able to turn your phone in for a Replacement or towards a different phone with Jump.
Obviously the phone I will be attempting to trade in has its Knox_Warranty flag at 0x1
I am going to try this tomorrow with one of my S4's that I unrooted today and back to 4.3 Stock. Anyone that has been curious on Replacement or upgrading with Jump etc, I should find out tomorrow hopefully. Wish me luck.
I will post results when I get back!

I wouldn't worry. I did a warranty exchange cause the back camera stopped working. All I did was Odin back to stock.
Sent from my SGH-M919 using XDA Premium 4 mobile app

Android_Monsters said:
I wouldn't worry. I did a warranty exchange cause the back camera stopped working. All I did was Odin back to stock.
Sent from my SGH-M919 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Since you put it that way, it should be a walk in the park then

Do post your result, but I think it should be ok
Sent from my SGH-M919 using Tapatalk

It was accepted! Got me a iPhone. Never had one so im gonna try one out. So GS4 and iPhone for me lol

Thought so, but now I'll feel more confident when I go trade mine in
Sent from my SGH-M919 using Tapatalk

I have a friend who works at a store, I asked him if they are told to look for anything (customization, etc) or even check the bootloader.
He said the only thing they are told to look for is water damage, other than that they don't care. All they do when you Jump is send the phone back and i'm assuming TM just erases everything and resets the device before sending it out as a refurb one.
Just upgraded my phone, no problems, you're good to go

TripFlex said:
I have a friend who works at a store, I asked him if they are told to look for anything (customization, etc) or even check the bootloader.
He said the only thing they are told to look for is water damage, other than that they don't care. All they do when you Jump is send the phone back and i'm assuming TM just erases everything and resets the device before sending it out as a refurb one.
Just upgraded my phone, no problems, you're good to go
Click to expand...
Click to collapse
Are you saying, I could return my phone on GE for my jump upgrade and it will be accepted? [emoji33][emoji53]
Sent from my Motorola DynaTAC running Lollipop

I'm actually glad to hear this. I may go and flash the latest bootloader so I can have everything up to date.
Just to make sure, if knox IS tripped, it does not effect the status of your warranty through T-Mobile? Meaning if something were to go wrong with my phone I won't have any issues getting a warrant replacement?
Sent from my SGH-M919 using Tapatalk

LoopDoGG79 said:
Are you saying, I could return my phone on GE for my jump upgrade and it will be accepted? [emoji33][emoji53]
Sent from my Motorola DynaTAC running Lollipop
Click to expand...
Click to collapse
What do you mean return phone on GE?
elesbb said:
I'm actually glad to hear this. I may go and flash the latest bootloader so I can have everything up to date.
Just to make sure, if knox IS tripped, it does not effect the status of your warranty through T-Mobile? Meaning if something were to go wrong with my phone I won't have any issues getting a warrant replacement?
Sent from my SGH-M919 using Tapatalk
Click to expand...
Click to collapse
I mean I don't know the specifics, i'm sure if you actually asked T-Mobile if it voids the warranty they would say yes, all i'm saying is if you take the phone to use the Jump program they don't even look at the bootloader, most of those guys don't even know how to get into Download Mode let alone check it.
I would say No I don't think you would have a problem, but you never know, the decision is up to you.

TripFlex said:
I mean I don't know the specifics, i'm sure if you actually asked T-Mobile if it voids the warranty they would say yes, all i'm saying is if you take the phone to use the Jump program they don't even look at the bootloader, most of those guys don't even know how to get into Download Mode let alone check it.
I would say No I don't think you would have a problem, but you never know, the decision is up to you.
Click to expand...
Click to collapse
To confirm what you said earlier, what T Mobile is doing is taking your used phone and doing a complete factory refurb on it. That means a total wipe of the entire memory and a clean now install, as well as replacing worn out body panels like a cracked glass or scratched up plastic peices, etc.
Doing this the way a factory refurb does it that will wipe out Knox and flash counters and custom ROMs and all that jazz. They have equipment that will do what Odin can't. So they don't care.
If you do get a T Mobile store rep who does check the bootloader and makes a big deal out of the Knox flag, just take your phone to another T Mobile store. Or come back to that one the next day and talk to someone else. 9 out of 10 store clerks are not phone nerds like us. They are people with minimal phone training just working a retail sales job. If you get get the 1 phone nerd, another store will have 4 guys who don't even know what a bootloader is.
Once T Mobile takes the phone from you and processes the exchange, they cannot come back later and claim that it doesn't qualify. If they did you can just say you have no idea what they are talking about and their rep inspected prior to the exchange so something must have happened after it left your possession.

elesbb said:
I'm actually glad to hear this. I may go and flash the latest bootloader so I can have everything up to date.
Just to make sure, if knox IS tripped, it does not effect the status of your warranty through T-Mobile? Meaning if something were to go wrong with my phone I won't have any issues getting a warrant replacement?
Sent from my SGH-M919 using Tapatalk
Click to expand...
Click to collapse
Probably won't. You should be able to still send it in for a replacement and get a different model back.
@LoopDoGG79 - Yup I got a different phone via jump so you should be good to go

TripFlex said:
What do you mean return phone on GE?
I mean I don't know the specifics, i'm sure if you actually asked T-Mobile if it voids the warranty they would say yes, all i'm saying is if you take the phone to use the Jump program they don't even look at the bootloader, most of those guys don't even know how to get into Download Mode let alone check it.
I would say No I don't think you would have a problem, but you never know, the decision is up to you.
Click to expand...
Click to collapse
Thanks. I asked in here because two T-Mobile Reps told me if the warranty is void on the phone, then they cannot honor the jump program. And seeing as they are accepting knox tripped devices for the jump program, it seems like knox does not void your warranty.. which makes me like Samsung even more (and T-Mobile)
Sent from my SGH-M919 using Tapatalk

T-Mobile stance on rooted phones?

Food for thought. As a part of the "T-Mobile My Account" app is a device health (beta) page that will scan the phone for various settings. If you tap on either the "Battery state" or "Device performance" and look for a box that says "Show all test" being rooted is among the list. When I read over the various warranties and agreements, I was looking specifically for anything about root, rooting, rooted, "" access. The best I found only mentions that issues caused by 3rd party software are not covered.
Seeing this makes me wonder if T-Mobile as part of its "un-carrier" move may be opening up to the idea.
Sent from my LG-D851 using XDA Premium 4 mobile app

I work for tmo, so far, no change in our stance on processing warranties for rooted devices
Sent from my G3

beats4x said:
I work for tmo, so far, no change in our stance on processing warranties for rooted devices
Sent from my G3
Click to expand...
Click to collapse
This is why I don't understand people's hate towards Samsung's Knox when they trip it due to rooting and custom TOM's.
-Sent from my TMO LG G3 using Tapatalk

Cause on an HTC or nexus device you can completely go back to stock and have no evidence of rooting. With Knox, you're screwed. There's no resetting it. I don't know how LG works, this is my first LG device
Sent from my G3

beats4x said:
I work for tmo, so far, no change in our stance on processing warranties for rooted devices
Sent from my G3
Click to expand...
Click to collapse
Just out of curiosity, what is T-Mobile's stance? I'm very new to TMo. So new, I switched/ordered my phone on Tuesday and due to a "Systems Issue" I don't even believe my phone has been shipped yet.

CrucialBT said:
Just out of curiosity, what is T-Mobile's stance? I'm very new to TMo. So new, I switched/ordered my phone on Tuesday and due to a "Systems Issue" I don't even believe my phone has been shipped yet.
Click to expand...
Click to collapse
Honestly, if you return to stock (completely) and then go in for warranty, you should be okay. The official stance is no, but I know that 99 times out of 100 you're not gonna have an issue. Unless it's blatantly obvious that you caused your issue by messing with your phone. If you ever need anything when dealing with Tmobile feel free to pm me on here. That goes for anyone who reads this.
Sent from my G3

Returned my g2 yesterday, wiped it but left it stock rooted with twrp recovery. She didn't say anything about it.

bfranklin1986 said:
Returned my g2 yesterday, wiped it but left it stock rooted with twrp recovery. She didn't say anything about it.
Click to expand...
Click to collapse
Yup, and things like this happen where reps are completely oblivious. It's not uncommon.
I only said what I did because I know quite a few managers from the bay area to Sacramento, and a good portion of them are into rooting phones and train their staff (not cause they want to screw you over, just to make sure that they retain their job) to look for it.
So yeah, you'll probably be fine if you don't unroot your phone, but an extra 10 minutes of work won't hurt you.
Sent from my G3

I usually get my best results by going into the store and being a real jerk, swear at the counter people, call them names then tell them you rooted the phone and now there are some issues....
JK,,, dont do that.
If you are nice and act dumb they will help you.

Hmm, I don't even HAVE a store around here, I'd be dealing with whoever is at the other end of the shipping tag.

beats4x said:
Honestly, if you return to stock (completely) and then go in for warranty, you should be okay. The official stance is no, but I know that 99 times out of 100 you're not gonna have an issue. Unless it's blatantly obvious that you caused your issue by messing with your phone. If you ever need anything when dealing with Tmobile feel free to pm me on here. That goes for anyone who reads this.
Sent from my G3
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Click to collapse
thats very nice of you to offer that:good:
I agree with your comments; I have rooted every phone I have had over the years with ATT/Sprint/TMO, and NEVER "restored to stock" ANY of the phones I turned in for upgrade/repair/etc, and never once had an issue with ANY carrier.
If you act like a jerk, and hassle the store personnel, you will always have a problem; if you are polite, professional, and dont try to blame someone else for your problem, 99% of the time, you wont have a problem turning in a rooted phone.
Treat people like YOU want to be treated, and you will always be taken care of; at least that's always been my experience..

I have always just unrooted before I went in. Some times I have watched them check the phone and worried if they would try to update it. That was the case with both my HTC Evo 4g and Samsung Galaxy S3 with Sprint. I was trying to avoid the hboot 1.5 and KNOX updates. Only issue I had was when my mms stopped working. Even unrooted the stock messenger wouldn't send them. I was asked if it was rooted and was hoping the unroot file worked. Ever time the phones have finished as I was parking in the lot so I never really had a chance to make sure it was all back to stock.
When I picked up the G3 and changed to T-Mobile I asked and was told unroot it. If no one knows it was rooted then you're good.
Sent from my LG-D851 using XDA Premium 4 mobile app

yeah, its so easy to unroot a phone, and if they do a quick check to see if its rooted, and they dont see that it is, they never go any further..

wase4711 said:
yeah, its so easy to unroot a phone, and if they do a quick check to see if its rooted, and they dont see that it is, they never go any further..
Click to expand...
Click to collapse
I have had to over the years exchange a few phones with t-mobile, been with them going on 8 years with 5 lines. I always unroot and set back to stock with that said tho, I had to exchange a note 3 for non working GPS and although I did set it back to stock I obviously couldn't reset the knox counter. So far, haven't heard anything about it and that was almost a month ago. While I have no official comment, I do believe t-mobile doesn't care so long as the issue is not related to anything you have done.
I want the g3, but am waiting for root. Just don't care for phones I can't restore to, uninstall unneeded apps etc.

i went on store at LG G3 launch and i showed my note 3 to swap with G3. via JUMP
my phone is rooted, i even teased the girl representative that i have the coolest ROM on it lol. she just smiled and check the note 3 physically. i even let her do a factory reset on the note 3. few mins later i have the black G3 on my possession

I'm not sure what the big deal is. If we can flash a stock ROM onto a phone I'm sure they can, probably easier than we can. It's the hardware condition that really matters.

wase4711 said:
Treat people like YOU want to be treated, and you will always be taken care of; at least that's always been my experience..
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Click to collapse
This is called The Golden Rule and XDA and the world in general would be a better place if it was practiced at every opportunity. ?

Tmobile Store Checks For Root?

Hey guys, so I just went to a tmobile store to trade my phone in on the Jump Program and the associate said I'll be right back I have to scan your ID and hook your phone up to my computer for a second. He returned a moment later saying that my phone was not eligible to trade in because his computer said my phone had been rooted or jail broken. He asked if I had rooted it and I lied and said no. Now I didn't remove the root or TWRP from my phone because I never ever had them check all I did was restore my TWRP backup I took of stock when I first rooted my device. I am baffeled. I had no clue they were even doing this now. Anyone have any experience with this? I am going home to completely unroot and then go to a different store and try again. Are the carriers getting this smart now? I searched but hadn't found any similar experiences
Sent from my SM-N900T using Tapatalk

Interesting. Was your Knox tripped as well?

The phone rooted or not shows with "MyTmobile" app under "device management". You will see a warning about the device is no longer secure. So yes, Tmobile knows. TWRP tripped the Knox warranty to 0x1. So unless you could find some unexpirienced csr even the warranty is voided.
Some say it doesn't matter but it does now for Tmobile.

jondoe27 said:
The phone rooted or not shows with "MyTmobile" app under "device management". You will see a warning about the device is no longer secure. So yes, Tmobile knows. TWRP tripped the Knox warranty to 0x1. So unless you could find some unexpirienced csr even the warranty is voided.
Some say it doesn't matter but it does now for Tmobile.
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Yes they do have system apps that spy on device status and some other thing but that's another story. Its not just their apps but the system apps located in the app manager under all apps. You should notice that there are 3 apps(system that will auto start even if force closed and can not be disabled/removed unless super user access. Also log you GPS coordinates and more. Should notice a jump in CPU and mabile data usuage upon unlock/lock and power on/off/reboot. Logging with/out data enabled. And funniest is ota patches for tether exploits or data hack/mods but still not chance of getting a simple android update ota lmao. As for warranty least jump/replacement so far hasent effected it on me end probably because how much their making on these phones now since the manufacturers been cut out lol. Could change I'd flash the ota before either jumping or replacements is possible.
Forced me to root.

Right, of course, TWRP tripped Knox. So they're checking, be advised. Root only without tripping and don't run a custom recovery.

rawdaddymagraden said:
Hey guys, so I just went to a tmobile store to trade my phone in on the Jump Program and the associate said I'll be right back I have to scan your ID and hook your phone up to my computer for a second. He returned a moment later saying that my phone was not eligible to trade in because his computer said my phone had been rooted or jail broken. He asked if I had rooted it and I lied and said no. Now I didn't remove the root or TWRP from my phone because I never ever had them check all I did was restore my TWRP backup I took of stock when I first rooted my device. I am baffeled. I had no clue they were even doing this now. Anyone have any experience with this? I am going home to completely unroot and then go to a different store and try again. Are the carriers getting this smart now? I searched but hadn't found any similar experiences
Sent from my SM-N900T using Tapatalk
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Was able to replace my note other day but had to install Ota and stock recovery. Side note I also downgraded back to Ota kk from lp no issues. Least this time. Set up was Ota this time. But on note 3 had custom rom lp but had hidden su binary temp, and hid su and other apps from being seen by Android via search bar and install devices. Oh and never had installed/updated or enabled any tmobile Knox or lookout apps. Device status stayed official offlinedevice) and online under device status. Even with xposed installed(status fix) no issues. But again have to hide stuff and never allow their Spyware aka device manager(the main issue) lookout kies and knox. Can try and see if u downgrading from lp to fix/reset knox. Since then system updated and noticed harder to keep them from spying.
Ps never do the device diagnostics. Smh data mining with a pinch of Spyware lol. Still track your things when you opt out but least your have a legal way to sue if we get chance. Opting out don't mean crap sadly. Thought Google put an end to bloat ware and mucking up android after they released lollipop. But ig we still can dream for that day
Ps Ps twrp was issue for knox being tripped people lol is when you root device and/or install rom/recovery. Thank Sammy for charging 600 or 800 then voiding warranty when you do decide to root device(I did simply to fix stuff broken in lp and the ton of cap Sammy messed up or deleted)

jondoe27 said:
The phone rooted or not shows with "MyTmobile" app under "device management". You will see a warning about the device is no longer secure. So yes, Tmobile knows. TWRP tripped the Knox warranty to 0x1. So unless you could find some unexpirienced csr even the warranty is voided.
Some say it doesn't matter but it does now for Tmobile.
Click to expand...
Click to collapse
Yes, Knox was tripped but that wasn't the issue. I ended up calling my friend who works in a T-Mobile store and explained the issue to him. He said " yeah we have a computer in the back that we can hook your phone up to and check if your rooted or jail broken but I have never heard of anyone actually using it! He said to remove root and custom recovery and go to his store. He said they won't check at my store but just do it to be safe. So I went home and odin flashed back to stock and went to his store. His store did it in 10 minutes no problem. They didn't even take it into the back like they did at the other store.
Lesson is that it depends on what store you go to. They have the capability to check but if they do or not depends on the store. Also the guy at the original store said that his machine would know if it was rooted even if it was undone. Don't know if this is true or he was bluffing lol. Just wanted to share my experience with the community.
ytj87 said:
Interesting. Was your Knox tripped as well?
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Sent from my LG-H811 using Tapatalk

rawdaddymagraden said:
Hey guys, so I just went to a tmobile store to trade my phone in on the Jump Program and the associate said I'll be right back I have to scan your ID and hook your phone up to my computer for a second. He returned a moment later saying that my phone was not eligible to trade in because his computer said my phone had been rooted or jail broken. He asked if I had rooted it and I lied and said no. Now I didn't remove the root or TWRP from my phone because I never ever had them check all I did was restore my TWRP backup I took of stock when I first rooted my device. I am baffeled. I had no clue they were even doing this now. Anyone have any experience with this? I am going home to completely unroot and then go to a different store and try again. Are the carriers getting this smart now? I searched but hadn't found any similar experiences
Sent from my SM-N900T using Tapatalk
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Umm, first things first, never let anyone take your cellphone out of your sight to "check" it. I don't care if you have nothing to hide on that device, that is not proper procedure for any cell phone store. That dude was most likely looking for nudes on your phone while "in the back", and if there were any, you can be sure they're now in his possession. Not to mention he probably read through most of your texts, since that's where the nudes would most likely be.

MadJoe said:
Umm, first things first, never let anyone take your cellphone out of your sight to "check" it. I don't care if you have nothing to hide on that device, that is not proper procedure for any cell phone store. That dude was most likely looking for nudes on your phone while "in the back", and if there were any, you can be sure they're now in his possession. Not to mention he probably read through most of your texts, since that's where the nudes would most likely be.
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Thanks for the concern But I was going to tmobile with the intent of jumping to another phone so I had already factory reset to wipe all my data before going to the store. This is my regular practice.
Sent from my SM-N920T using Tapatalk

rawdaddymagraden said:
Thanks for the concern But I was going to tmobile with the intent of jumping to another phone so I had already factory reset to wipe all my data before going to the store. This is my regular practice.
Sent from my SM-N920T using Tapatalk
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That's all well and fine, but it doesn't change the fact that they should never have taken the phone "in the back" out of your sight for any reason. The time I Jump'd a phone, they gave me my new device and a padded envelope to send in my trade-in, they never took my old device from my possession.

This is new, never happen to me, I just go and trade for new devices. I guess it's difference now.

zlinhz said:
This is new, never happen to me, I just go and trade for new devices. I guess it's difference now.
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