Hey guys, so I just went to a tmobile store to trade my phone in on the Jump Program and the associate said I'll be right back I have to scan your ID and hook your phone up to my computer for a second. He returned a moment later saying that my phone was not eligible to trade in because his computer said my phone had been rooted or jail broken. He asked if I had rooted it and I lied and said no. Now I didn't remove the root or TWRP from my phone because I never ever had them check all I did was restore my TWRP backup I took of stock when I first rooted my device. I am baffeled. I had no clue they were even doing this now. Anyone have any experience with this? I am going home to completely unroot and then go to a different store and try again. Are the carriers getting this smart now? I searched but hadn't found any similar experiences
Sent from my SM-N900T using Tapatalk
Interesting. Was your Knox tripped as well?
The phone rooted or not shows with "MyTmobile" app under "device management". You will see a warning about the device is no longer secure. So yes, Tmobile knows. TWRP tripped the Knox warranty to 0x1. So unless you could find some unexpirienced csr even the warranty is voided.
Some say it doesn't matter but it does now for Tmobile.
jondoe27 said:
The phone rooted or not shows with "MyTmobile" app under "device management". You will see a warning about the device is no longer secure. So yes, Tmobile knows. TWRP tripped the Knox warranty to 0x1. So unless you could find some unexpirienced csr even the warranty is voided.
Some say it doesn't matter but it does now for Tmobile.
Click to expand...
Click to collapse
Yes they do have system apps that spy on device status and some other thing but that's another story. Its not just their apps but the system apps located in the app manager under all apps. You should notice that there are 3 apps(system that will auto start even if force closed and can not be disabled/removed unless super user access. Also log you GPS coordinates and more. Should notice a jump in CPU and mabile data usuage upon unlock/lock and power on/off/reboot. Logging with/out data enabled. And funniest is ota patches for tether exploits or data hack/mods but still not chance of getting a simple android update ota lmao. As for warranty least jump/replacement so far hasent effected it on me end probably because how much their making on these phones now since the manufacturers been cut out lol. Could change I'd flash the ota before either jumping or replacements is possible.
Forced me to root.
Right, of course, TWRP tripped Knox. So they're checking, be advised. Root only without tripping and don't run a custom recovery.
rawdaddymagraden said:
Hey guys, so I just went to a tmobile store to trade my phone in on the Jump Program and the associate said I'll be right back I have to scan your ID and hook your phone up to my computer for a second. He returned a moment later saying that my phone was not eligible to trade in because his computer said my phone had been rooted or jail broken. He asked if I had rooted it and I lied and said no. Now I didn't remove the root or TWRP from my phone because I never ever had them check all I did was restore my TWRP backup I took of stock when I first rooted my device. I am baffeled. I had no clue they were even doing this now. Anyone have any experience with this? I am going home to completely unroot and then go to a different store and try again. Are the carriers getting this smart now? I searched but hadn't found any similar experiences
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
Was able to replace my note other day but had to install Ota and stock recovery. Side note I also downgraded back to Ota kk from lp no issues. Least this time. Set up was Ota this time. But on note 3 had custom rom lp but had hidden su binary temp, and hid su and other apps from being seen by Android via search bar and install devices. Oh and never had installed/updated or enabled any tmobile Knox or lookout apps. Device status stayed official offlinedevice) and online under device status. Even with xposed installed(status fix) no issues. But again have to hide stuff and never allow their Spyware aka device manager(the main issue) lookout kies and knox. Can try and see if u downgrading from lp to fix/reset knox. Since then system updated and noticed harder to keep them from spying.
Ps never do the device diagnostics. Smh data mining with a pinch of Spyware lol. Still track your things when you opt out but least your have a legal way to sue if we get chance. Opting out don't mean crap sadly. Thought Google put an end to bloat ware and mucking up android after they released lollipop. But ig we still can dream for that day
Ps Ps twrp was issue for knox being tripped people lol is when you root device and/or install rom/recovery. Thank Sammy for charging 600 or 800 then voiding warranty when you do decide to root device(I did simply to fix stuff broken in lp and the ton of cap Sammy messed up or deleted)
jondoe27 said:
The phone rooted or not shows with "MyTmobile" app under "device management". You will see a warning about the device is no longer secure. So yes, Tmobile knows. TWRP tripped the Knox warranty to 0x1. So unless you could find some unexpirienced csr even the warranty is voided.
Some say it doesn't matter but it does now for Tmobile.
Click to expand...
Click to collapse
Yes, Knox was tripped but that wasn't the issue. I ended up calling my friend who works in a T-Mobile store and explained the issue to him. He said " yeah we have a computer in the back that we can hook your phone up to and check if your rooted or jail broken but I have never heard of anyone actually using it! He said to remove root and custom recovery and go to his store. He said they won't check at my store but just do it to be safe. So I went home and odin flashed back to stock and went to his store. His store did it in 10 minutes no problem. They didn't even take it into the back like they did at the other store.
Lesson is that it depends on what store you go to. They have the capability to check but if they do or not depends on the store. Also the guy at the original store said that his machine would know if it was rooted even if it was undone. Don't know if this is true or he was bluffing lol. Just wanted to share my experience with the community.
ytj87 said:
Interesting. Was your Knox tripped as well?
Click to expand...
Click to collapse
Sent from my LG-H811 using Tapatalk
rawdaddymagraden said:
Hey guys, so I just went to a tmobile store to trade my phone in on the Jump Program and the associate said I'll be right back I have to scan your ID and hook your phone up to my computer for a second. He returned a moment later saying that my phone was not eligible to trade in because his computer said my phone had been rooted or jail broken. He asked if I had rooted it and I lied and said no. Now I didn't remove the root or TWRP from my phone because I never ever had them check all I did was restore my TWRP backup I took of stock when I first rooted my device. I am baffeled. I had no clue they were even doing this now. Anyone have any experience with this? I am going home to completely unroot and then go to a different store and try again. Are the carriers getting this smart now? I searched but hadn't found any similar experiences
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
Umm, first things first, never let anyone take your cellphone out of your sight to "check" it. I don't care if you have nothing to hide on that device, that is not proper procedure for any cell phone store. That dude was most likely looking for nudes on your phone while "in the back", and if there were any, you can be sure they're now in his possession. Not to mention he probably read through most of your texts, since that's where the nudes would most likely be.
MadJoe said:
Umm, first things first, never let anyone take your cellphone out of your sight to "check" it. I don't care if you have nothing to hide on that device, that is not proper procedure for any cell phone store. That dude was most likely looking for nudes on your phone while "in the back", and if there were any, you can be sure they're now in his possession. Not to mention he probably read through most of your texts, since that's where the nudes would most likely be.
Click to expand...
Click to collapse
Thanks for the concern But I was going to tmobile with the intent of jumping to another phone so I had already factory reset to wipe all my data before going to the store. This is my regular practice.
Sent from my SM-N920T using Tapatalk
rawdaddymagraden said:
Thanks for the concern But I was going to tmobile with the intent of jumping to another phone so I had already factory reset to wipe all my data before going to the store. This is my regular practice.
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
That's all well and fine, but it doesn't change the fact that they should never have taken the phone "in the back" out of your sight for any reason. The time I Jump'd a phone, they gave me my new device and a padded envelope to send in my trade-in, they never took my old device from my possession.
This is new, never happen to me, I just go and trade for new devices. I guess it's difference now.
zlinhz said:
This is new, never happen to me, I just go and trade for new devices. I guess it's difference now.
Click to expand...
Click to collapse
Sent from my SM-N920V using XDA Free mobile app
Related
Due to an issue where my phone will randomly turn off on its own and not being able to turn it back on for an extended period of time or being able to charge it (I think it was it too humid an area for too long), I want to take my phone back to Sprint but am rooted. So, I ran the s-on tool and have been trying to get completely back to stock but haven't been able to completely because I can still see super user in the app drawer. What is the best way around this? I tried flashing 3 or 4 different PC36IMG from bootloader but continually got an error saying something about my version being older? I was finally able to flashed a rooted stock image but still see superuser and can't get rid of it! As a last resort, I decided I would just go to system updates and let it upgrade me to gingerbread. However, when I click on system updates/software update, it searches for awhile and then says there are no updates available!!! What am I missing and what is the best way to just plain start from non-rooted scratch????
I can still see super user in the app drawer.
Click to expand...
Click to collapse
If you have s-on, then you are unrooted. There is no need to flash a stock rom if you are already on one. The SU app can just be uninstalled.
I tried flashing 3 or 4 different PC36IMG from bootloader but continually got an error saying something about my version being older?
Click to expand...
Click to collapse
That means you are trying to install a rom that is older than the one you have now. You probably need the latest version.
Again. SPRINT SERVICES ROOTED PHONES! Please use the search feature.
From what I have tried and read, you can't uninstall superuser. As an aside, I decided to accept the ota advice figured it was the quickest and easiest way to be sure I wasn't rooted. I don't mind being temporarily unable to reroot cause I'm sure a new method is close. Here's the weird thing though, I did the ota update to 4.24 and installed it, but still have Superuser in the app drawer! Wtf? I even did a factory reset but it still is there! How the hell do I get rid of that program!?
Sent from my PC36100 using XDA App
legasus233 said:
From what I have tried and read, you can't uninstall superuser. As an aside, I decided to accept the ota advice figured it was the quickest and easiest way to be sure I wasn't rooted. I don't mind being temporarily unable to reroot cause I'm sure a new method is close. Here's the weird thing though, I did the ota update to 4.24 and installed it, but still have Superuser in the app drawer! Wtf? I even did a factory reset but it still is there! How the hell do I get rid of that program!?
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Why do you need to unroot your phone?
Lokifish Marz said:
Why do you need to unroot your phone?
Click to expand...
Click to collapse
I believe he is already unrooted so this question doesn't matter lol. Some people don't read when invaluable advice such as yours is provided and they are left freaking out about the SU app.
Yes, I am unrooted because my local Sprint store checks for root. What makes you so sure it doesn't matter to sprint? So, can either of you answer my original questions?
Sent from my PC36100 using XDA App
Super User gets placed in the system/app folder so as far as the phone is concerned it's a part of the core OS and cannot be removed without root. It honestly should not be a concern. You just have Super User preinstalled for when we get root for 2.3 OTA.
legasus233 said:
Yes, I am unrooted because my local Sprint store checks for root. What makes you so sure it doesn't matter to sprint? So, can either of you answer my original questions?
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
It doesn't matter to Sprint because Sprint says so.
Just had my EVO serviced and I'm on Synergy ROM and got the phone back without any problems but a friend of mine took his in and got it back returned to stock unrooted so I guess depends where you go.
I read the PDF but don't see how that means sprint doesn't care. All I read is what sounded like sprint cs employees talking about policy. How is that official? Or am I missing something?
Sent from my PC36100 using XDA App
hellraiser2011 said:
Just had my EVO serviced and I'm on Synergy ROM and got the phone back without any problems but a friend of mine took his in and got it back returned to stock unrooted so I guess depends where you go.
Click to expand...
Click to collapse
What was your phone in for, hardware or software? It's supposed to be that hardware issues (charge port, screen, buttons,, etc..) do not require that the phone bo returned to stock. On a phone with software issues we are supposed to return the phone to stock, run updates then troubleshoot. I know it blows getting that finely tuned custom ROM/Kernel wiped but the devil you know is better than the devil you don't.
Now I personally will not flash a customers phone back to stock unless there is no other option but will generally start with a wipe to clear any crap out of the phone. Then again, when I was working with teamwin and orrebmas I was rooting/unrooting and flashing all the major ROMs as many as 10-15 times a day so I'm a bit more familiar with custom ROMs than most techs.
legasus233 said:
I read the PDF but don't see how that means sprint doesn't care. All I read is what sounded like sprint cs employees talking about policy. How is that official? Or am I missing something?
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
As a tech I can verify that for one, only Sprint employees have access to that forum and the service subforum from which that came is for ASC techs. Second, almost the entire thread was techs complaining about why should they service rooted phones for free. These are the same people that claim there is no way to be sure if a phone is rooted.
OK, now I see, I didn't realize you were a Sprint tech. Anyway, you know my situation, what would you recommend? What could be causing my random shutoffs related issues? Also, I've only had the phone since March. Is my issue covered by warranty? I don't have insurance
Sent from my PC36100 using XDA App
Thermal shutoff bug: If the phone gets to hot it will shut off and not turn on til it's cooled down. The sensor can get out of calibration and require lower and lower temps before it will boot. The worst case I have personally observed was a phone that needed to be below freezing before it would boot. This bug will also cause the charging circuit to not charge (it thinks it's too hot).
In a room that's no more than 75deg Fahrenheit turn on all the radios and run neocore interactive mode. Let it run for atleast an hour. If the phone shuts off immediately check to see if the kickstand is hot. Now I don't mean warm but hot. If the kickstand is not hot then your phone's temp sensor is out of calibration and requires that the phone be replaced. This is a known issue or "Device KIS". If the phone is within it's one year warranty there is no charge for the replacement. If the phone is out of warranty it is up to the discretion of the tech and/or manager to assist you in getting it replaced via Authorized Exchange or "AE".
I ran through the program as you suggested and the kickstand wasn't hot and didn't power cycle at all. Then what?
Sent from my PC36100 using XDA App
Go HERE this is my live support chat so I can walk you through a couple things. I'll wait for you for the next 30mins or so.
Sprint said they wouldn't work on my phone because it was rooted
Sent from my dope fly fresh EVO
I have three Sprint stores in my area. Two of them are managed technically inept managers, one of them is managed by a techno-god, I don't know what he's doing managing a Sprint shack but so be it. I talked to him about rooted Evos and he said that the other two stores don't check for it because they don't know anything about the concept of rooting. But HE DOES because it's hard to guarantee a repair on a rooted phone. According to him, it's up to the store's management and also up to Sprint. They don't necessarily check for "root" but if servicing a phone requires a software update, they're going to use a stock RUU and voila! That was my experience.
So i've been spending a couple of hours over a couples of days trying to unroot en relock my phone.
I had some USB problems and Charging issue's So i wanted to return it in stock..
But Like I said my USB didnt work so I decided to take my losses and just return it, rooted with Superuser installed.
after Explaining my situation the Tech Guy from my Carrier Tells me...
O you have rooted your Phone. Well that might be a problem with the insurance... unless you got a Nexus Device.
I was like what do you mean.
well with all Nexus Devices you are allowed to root your phone...
So i was wondering , who knew about this?
What carrier? This is definitely not the company line from any carrier I know.
Probably just doing so nice customer service. If I was the tech guy id repair it for free since most people always root it anyway. Plus its kind of encouraged anyway.
Sent from my Galaxy Nexus using xda app-developers app
Wow man lucky
Sent from my Galaxy Nexus using xda app-developers app
I was in Sprint yesterday asking them about the newest radio for the JB build (I was having issues with a backup I made and having old radios preventing me from getting the JB OTA update). Anyways, the guy asked why I would need to know about the radios and I played dumb as to why I wasnt updating. My phone was relocked and unrooted but he picked up on it and said he wouldnt even touch the phone to give me help as modding the phone voids warranty. I was able to figure out on my own and fix it but they were pretty strict on the rules.
You're lucky man!! I asked in a shop and they said that I'll lose warranty. What carrier??
poda13 said:
I was in Sprint yesterday asking them about the newest radio for the JB build (I was having issues with a backup I made and having old radios preventing me from getting the JB OTA update). Anyways, the guy asked why I would need to know about the radios and I played dumb as to why I wasnt updating. My phone was relocked and unrooted but he picked up on it and said he wouldnt even touch the phone to give me help as modding the phone voids warranty. I was able to figure out on my own and fix it but they were pretty strict on the rules.
Click to expand...
Click to collapse
Not true, rooting is discouraged but is not grounds for denial of warranty.
petemills8 said:
Not true, rooting is discouraged but is not grounds for denial of warranty.
Click to expand...
Click to collapse
You can still have a valid warranty if you are rooted, but it depends for what you a claiming damages. If your power button stops working, that has nothing to do with root, they will just repair the button or give you a new model. However, if you call up your carrier and say something about your phone not turning on, then they might deny you coverage if they find out your phone was rooted/flashed
Quasimoto27 said:
You can still have a valid warranty if you are rooted, but it depends for what you a claiming damages. If your power button stops working, that has nothing to do with root, they will just repair the button or give you a new model. However, if you call up your carrier and say something about your phone not turning on, then they might deny you coverage if they find out your phone was rooted/flashed
Click to expand...
Click to collapse
Reread what you posted, your first sentence and last sentence kinda contradict each other. Also, all I am talking about is rooting, not hardware failures, not water damage.
You should read the pdf I posted, they cannot deny you warranty just for rooting. Individuals may give you problems because they do not know Sprint's own policies, but if you escalate you should eventually find someone who knows what's what.
Oops I had it mixed up thanks for clarifying. Hardware problems can be fixed rooted as long as they don't check. If its something root related then no. Always best to return to stock everything and if you can reset flash counter.
Sent from my Galaxy Nexus using Tapatalk 2
Last year when I bought my Galaxy SII, I forget what I was asking the guy at the T-Mobile store but he suggested I root it (planned on it anyway), he rooted all his phones, and I shouldn't have any problems if I have to return it but if I do to just go back to stock first.
Alright, so one of my buddies that works at T-Mobile, he Claims that as long as your phone is on Stock (Or looks like Stock) you should be able to turn your phone in for a Replacement or towards a different phone with Jump.
Obviously the phone I will be attempting to trade in has its Knox_Warranty flag at 0x1
I am going to try this tomorrow with one of my S4's that I unrooted today and back to 4.3 Stock. Anyone that has been curious on Replacement or upgrading with Jump etc, I should find out tomorrow hopefully. Wish me luck.
I will post results when I get back!
I wouldn't worry. I did a warranty exchange cause the back camera stopped working. All I did was Odin back to stock.
Sent from my SGH-M919 using XDA Premium 4 mobile app
Android_Monsters said:
I wouldn't worry. I did a warranty exchange cause the back camera stopped working. All I did was Odin back to stock.
Sent from my SGH-M919 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Since you put it that way, it should be a walk in the park then
Do post your result, but I think it should be ok
Sent from my SGH-M919 using Tapatalk
It was accepted! Got me a iPhone. Never had one so im gonna try one out. So GS4 and iPhone for me lol
Thought so, but now I'll feel more confident when I go trade mine in
Sent from my SGH-M919 using Tapatalk
I have a friend who works at a store, I asked him if they are told to look for anything (customization, etc) or even check the bootloader.
He said the only thing they are told to look for is water damage, other than that they don't care. All they do when you Jump is send the phone back and i'm assuming TM just erases everything and resets the device before sending it out as a refurb one.
Just upgraded my phone, no problems, you're good to go
TripFlex said:
I have a friend who works at a store, I asked him if they are told to look for anything (customization, etc) or even check the bootloader.
He said the only thing they are told to look for is water damage, other than that they don't care. All they do when you Jump is send the phone back and i'm assuming TM just erases everything and resets the device before sending it out as a refurb one.
Just upgraded my phone, no problems, you're good to go
Click to expand...
Click to collapse
Are you saying, I could return my phone on GE for my jump upgrade and it will be accepted? [emoji33][emoji53]
Sent from my Motorola DynaTAC running Lollipop
I'm actually glad to hear this. I may go and flash the latest bootloader so I can have everything up to date.
Just to make sure, if knox IS tripped, it does not effect the status of your warranty through T-Mobile? Meaning if something were to go wrong with my phone I won't have any issues getting a warrant replacement?
Sent from my SGH-M919 using Tapatalk
LoopDoGG79 said:
Are you saying, I could return my phone on GE for my jump upgrade and it will be accepted? [emoji33][emoji53]
Sent from my Motorola DynaTAC running Lollipop
Click to expand...
Click to collapse
What do you mean return phone on GE?
elesbb said:
I'm actually glad to hear this. I may go and flash the latest bootloader so I can have everything up to date.
Just to make sure, if knox IS tripped, it does not effect the status of your warranty through T-Mobile? Meaning if something were to go wrong with my phone I won't have any issues getting a warrant replacement?
Sent from my SGH-M919 using Tapatalk
Click to expand...
Click to collapse
I mean I don't know the specifics, i'm sure if you actually asked T-Mobile if it voids the warranty they would say yes, all i'm saying is if you take the phone to use the Jump program they don't even look at the bootloader, most of those guys don't even know how to get into Download Mode let alone check it.
I would say No I don't think you would have a problem, but you never know, the decision is up to you.
TripFlex said:
I mean I don't know the specifics, i'm sure if you actually asked T-Mobile if it voids the warranty they would say yes, all i'm saying is if you take the phone to use the Jump program they don't even look at the bootloader, most of those guys don't even know how to get into Download Mode let alone check it.
I would say No I don't think you would have a problem, but you never know, the decision is up to you.
Click to expand...
Click to collapse
To confirm what you said earlier, what T Mobile is doing is taking your used phone and doing a complete factory refurb on it. That means a total wipe of the entire memory and a clean now install, as well as replacing worn out body panels like a cracked glass or scratched up plastic peices, etc.
Doing this the way a factory refurb does it that will wipe out Knox and flash counters and custom ROMs and all that jazz. They have equipment that will do what Odin can't. So they don't care.
If you do get a T Mobile store rep who does check the bootloader and makes a big deal out of the Knox flag, just take your phone to another T Mobile store. Or come back to that one the next day and talk to someone else. 9 out of 10 store clerks are not phone nerds like us. They are people with minimal phone training just working a retail sales job. If you get get the 1 phone nerd, another store will have 4 guys who don't even know what a bootloader is.
Once T Mobile takes the phone from you and processes the exchange, they cannot come back later and claim that it doesn't qualify. If they did you can just say you have no idea what they are talking about and their rep inspected prior to the exchange so something must have happened after it left your possession.
elesbb said:
I'm actually glad to hear this. I may go and flash the latest bootloader so I can have everything up to date.
Just to make sure, if knox IS tripped, it does not effect the status of your warranty through T-Mobile? Meaning if something were to go wrong with my phone I won't have any issues getting a warrant replacement?
Sent from my SGH-M919 using Tapatalk
Click to expand...
Click to collapse
Probably won't. You should be able to still send it in for a replacement and get a different model back.
@LoopDoGG79 - Yup I got a different phone via jump so you should be good to go
TripFlex said:
What do you mean return phone on GE?
I mean I don't know the specifics, i'm sure if you actually asked T-Mobile if it voids the warranty they would say yes, all i'm saying is if you take the phone to use the Jump program they don't even look at the bootloader, most of those guys don't even know how to get into Download Mode let alone check it.
I would say No I don't think you would have a problem, but you never know, the decision is up to you.
Click to expand...
Click to collapse
Thanks. I asked in here because two T-Mobile Reps told me if the warranty is void on the phone, then they cannot honor the jump program. And seeing as they are accepting knox tripped devices for the jump program, it seems like knox does not void your warranty.. which makes me like Samsung even more (and T-Mobile)
Sent from my SGH-M919 using Tapatalk
Food for thought. As a part of the "T-Mobile My Account" app is a device health (beta) page that will scan the phone for various settings. If you tap on either the "Battery state" or "Device performance" and look for a box that says "Show all test" being rooted is among the list. When I read over the various warranties and agreements, I was looking specifically for anything about root, rooting, rooted, "" access. The best I found only mentions that issues caused by 3rd party software are not covered.
Seeing this makes me wonder if T-Mobile as part of its "un-carrier" move may be opening up to the idea.
Sent from my LG-D851 using XDA Premium 4 mobile app
I work for tmo, so far, no change in our stance on processing warranties for rooted devices
Sent from my G3
beats4x said:
I work for tmo, so far, no change in our stance on processing warranties for rooted devices
Sent from my G3
Click to expand...
Click to collapse
This is why I don't understand people's hate towards Samsung's Knox when they trip it due to rooting and custom TOM's.
-Sent from my TMO LG G3 using Tapatalk
Cause on an HTC or nexus device you can completely go back to stock and have no evidence of rooting. With Knox, you're screwed. There's no resetting it. I don't know how LG works, this is my first LG device
Sent from my G3
beats4x said:
I work for tmo, so far, no change in our stance on processing warranties for rooted devices
Sent from my G3
Click to expand...
Click to collapse
Just out of curiosity, what is T-Mobile's stance? I'm very new to TMo. So new, I switched/ordered my phone on Tuesday and due to a "Systems Issue" I don't even believe my phone has been shipped yet.
CrucialBT said:
Just out of curiosity, what is T-Mobile's stance? I'm very new to TMo. So new, I switched/ordered my phone on Tuesday and due to a "Systems Issue" I don't even believe my phone has been shipped yet.
Click to expand...
Click to collapse
Honestly, if you return to stock (completely) and then go in for warranty, you should be okay. The official stance is no, but I know that 99 times out of 100 you're not gonna have an issue. Unless it's blatantly obvious that you caused your issue by messing with your phone. If you ever need anything when dealing with Tmobile feel free to pm me on here. That goes for anyone who reads this.
Sent from my G3
Returned my g2 yesterday, wiped it but left it stock rooted with twrp recovery. She didn't say anything about it.
bfranklin1986 said:
Returned my g2 yesterday, wiped it but left it stock rooted with twrp recovery. She didn't say anything about it.
Click to expand...
Click to collapse
Yup, and things like this happen where reps are completely oblivious. It's not uncommon.
I only said what I did because I know quite a few managers from the bay area to Sacramento, and a good portion of them are into rooting phones and train their staff (not cause they want to screw you over, just to make sure that they retain their job) to look for it.
So yeah, you'll probably be fine if you don't unroot your phone, but an extra 10 minutes of work won't hurt you.
Sent from my G3
I usually get my best results by going into the store and being a real jerk, swear at the counter people, call them names then tell them you rooted the phone and now there are some issues....
JK,,, dont do that.
If you are nice and act dumb they will help you.
Hmm, I don't even HAVE a store around here, I'd be dealing with whoever is at the other end of the shipping tag.
beats4x said:
Honestly, if you return to stock (completely) and then go in for warranty, you should be okay. The official stance is no, but I know that 99 times out of 100 you're not gonna have an issue. Unless it's blatantly obvious that you caused your issue by messing with your phone. If you ever need anything when dealing with Tmobile feel free to pm me on here. That goes for anyone who reads this.
Sent from my G3
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thats very nice of you to offer that:good:
I agree with your comments; I have rooted every phone I have had over the years with ATT/Sprint/TMO, and NEVER "restored to stock" ANY of the phones I turned in for upgrade/repair/etc, and never once had an issue with ANY carrier.
If you act like a jerk, and hassle the store personnel, you will always have a problem; if you are polite, professional, and dont try to blame someone else for your problem, 99% of the time, you wont have a problem turning in a rooted phone.
Treat people like YOU want to be treated, and you will always be taken care of; at least that's always been my experience..
I have always just unrooted before I went in. Some times I have watched them check the phone and worried if they would try to update it. That was the case with both my HTC Evo 4g and Samsung Galaxy S3 with Sprint. I was trying to avoid the hboot 1.5 and KNOX updates. Only issue I had was when my mms stopped working. Even unrooted the stock messenger wouldn't send them. I was asked if it was rooted and was hoping the unroot file worked. Ever time the phones have finished as I was parking in the lot so I never really had a chance to make sure it was all back to stock.
When I picked up the G3 and changed to T-Mobile I asked and was told unroot it. If no one knows it was rooted then you're good.
Sent from my LG-D851 using XDA Premium 4 mobile app
yeah, its so easy to unroot a phone, and if they do a quick check to see if its rooted, and they dont see that it is, they never go any further..
wase4711 said:
yeah, its so easy to unroot a phone, and if they do a quick check to see if its rooted, and they dont see that it is, they never go any further..
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I have had to over the years exchange a few phones with t-mobile, been with them going on 8 years with 5 lines. I always unroot and set back to stock with that said tho, I had to exchange a note 3 for non working GPS and although I did set it back to stock I obviously couldn't reset the knox counter. So far, haven't heard anything about it and that was almost a month ago. While I have no official comment, I do believe t-mobile doesn't care so long as the issue is not related to anything you have done.
I want the g3, but am waiting for root. Just don't care for phones I can't restore to, uninstall unneeded apps etc.
i went on store at LG G3 launch and i showed my note 3 to swap with G3. via JUMP
my phone is rooted, i even teased the girl representative that i have the coolest ROM on it lol. she just smiled and check the note 3 physically. i even let her do a factory reset on the note 3. few mins later i have the black G3 on my possession
I'm not sure what the big deal is. If we can flash a stock ROM onto a phone I'm sure they can, probably easier than we can. It's the hardware condition that really matters.
wase4711 said:
Treat people like YOU want to be treated, and you will always be taken care of; at least that's always been my experience..
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This is called The Golden Rule and XDA and the world in general would be a better place if it was practiced at every opportunity. ?
So for about a month I have not been able to fast charge or connect my phone through USB to the computer and it recognize it. I enrolled for the total protection plan yesterday. called sprint and they went through the whole process of getting a new phone to exchange. he asked me "is your phone rooted?" Oh boy, I sais "what if it is?' he replied, "well sir if your phone is rooted, we can not exchange the phone and if we do and we find out it is infact rooted, sprint will charge the fill price for the phone."
What can I do as far as unrooting my phone without ODin?
There used to be mobile odin..however that does not work with note4
Your probably screwed now that you hinted about rooting, even if you could unroot, the knox counter is permanently listed. perhaps wait and try the process again and hope its not noted on your account.
I would try to find a cool sprint repair tech in one of the stores and see if they can help.
ibcenu said:
There used to be mobile odin..however that does not work with note4
Your probably screwed now that you hinted about rooting, even if you could unroot, the knox counter is permanently listed. perhaps wait and try the process again and hope its not noted on your account.
I would try to find a cool sprint repair tech in one of the stores and see if they can help.
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Sprint does warranty repair/exchanges on rooted devices. So this shouldn't be an issue. Odd that this came up really. I have never heard of someone from the sprint stores nor warranty ask that while on sprint. I think the person above hit the nail on the head. Knox will give you away if they note it and want to check. However I would just try again with a different person/tech and see what they say. You also could just odin to stock first, then if they ask if you are rooted you can say no, and not be lying to them. Sure its a play on words, but we all know that rooting in itself doesn't damage anything.
FatChevy said:
So for about a month I have not been able to fast charge or connect my phone through USB to the computer and it recognize it. I enrolled for the total protection plan yesterday. called sprint and they went through the whole process of getting a new phone to exchange. he asked me "is your phone rooted?" Oh boy, I sais "what if it is?' he replied, "well sir if your phone is rooted, we can not exchange the phone and if we do and we find out it is infact rooted, sprint will charge the fill price for the phone."
What can I do as far as unrooting my phone without ODin?
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I wasn't aware sprint did phone replacements over the phone no more. I was always directed to a sprint store for them to diagnose it. Try a store they usually don't care if it's rooted or not
The reason they were handling by phone was the closest store is 3 hours away.
So I should just call again and get a replacement? My concern is the $700 charge
FatChevy said:
The reason they were handling by phone was the closest store is 3 hours away.
So I should just call again and get a replacement? My concern is the $700 charge
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Through SuperUser it says "full unroot" but everytime i did it, it left twrp still installed so i wasn't sure if it completely rooted but you could try it though.
Sent from my SM-N910P using XDA Free mobile app
arielovin said:
Through SuperUser it says "full unroot" but everytime i did it, it left twrp still installed so i wasn't sure if it completely rooted but you could try it though.
Sent from my SM-N910P using XDA Free mobile app
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I was just about to post this. To add, there's no trace left of root unless you leave root-only apps installed. Uninstall them first. Then un-root.
As far as TWRP is concerned, you don't have to root install that. It's possible that wouldn't be noticed; their flash doesn't use recovery. They may write over it in a troubleshooting step.
As already stated, the Knox trip can't be hidden or reset outside of Samsung. I've seen posts in xda where others have said even Samsung has a one-time forgiveness on the Knox trip. They reset it in house and far as I know, they're the only ones that can.
Also read others in xda saying Sprint cares even less about this. Don't check. Don't care. May be an isolated claim worker asking about that.
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Yeah, I have never heard of this either. I usually just go to a sprint repair center and they handle it no questions asked! 3 hour drive worth less than $700? I would call the closest store, explain your problem, say nothing about root, and make sure that they have a replacement device ready to go because of the long drive. It's not a broken screen, so it should be either a free or $35 replacement fee if I remember correctly.
---------- Post added at 03:21 PM ---------- Previous post was at 03:15 PM ----------
Oh yeah, and as long as your "boot screen" is stock, you could most likely just uninstall all of the root apps. The techs in the stores usually don't check if a different recovery is installed or if KNOX is tripped in my experience.