Develop Bugs

[Q] sprint service center failed

Went to the service center today and the tech spent about 30min trying to downgrade my phone but eventually said it couldn't be done. So he said that he would put in an order for another phone for me but said it may be a refurb. My phone is working great so far with the leaked 2.2 but can't get the official update like everyone else. When they call me to pick up my replacement phone should I pick it up risking getting a refurb or just wait for a fix from HTC or Sprint?

If it were me, and there wasn't anything physically wrong with the phone, I'd keep it and try to wait for a fix to this in the forums. I would guess, as far as sprint and htc are concerned, that you are just sol because you jumped the gun and didn't wait for an official final release that sprint approved for the phone. They could say that it's your problem, not theirs. You could exchange it since you have the chance to.
That's a tough call. If it were me and I had to pick the lesser of the two evils, I'd take my chances and wait it out. Or you could suck it up, take the refurb, and learn your lesson to not be so quick to flash the first thing that comes along.
I'm guessing there will eventually be a fix cooked up here to fix the snafu. I might be wrong too. Decisions, decisions!

yeah your right, I do have about a 4 or 5 days to decide because of course the phone is back ordered. So now i can see if a fix turns up until then. Boy i gotta learn to be patient.

See this thread
http://forum.xda-developers.com/showthread.php?t=744890

yeah i saw this. this is what made me take my phone to the sprint store.

ok I wasnt sure... seems some can do it but others havent got a clue...Go figure..

I say root, install 2.1 and then do ota or just get froyo on it from here. Don't know if there's a root method for froyo yet tho. Didn't check.
Have u done factory reset then search for HTC update? Sometimes reps are weetarded. I was told by a Sprint rep to cancel my service because she was an idiot... long story
Sent from my PC36100 using XDA App

[Q] Activation Nightmare! HELP!

I need help deciding if there is something wrong or this guy is full of S#!T. I'm pretty comfortable with the Evo. I used mostly CM6, CM7, W2P2, & Warm Z nightly while just fiddling with others. I Recently sold my EVO on ebay here. Running Warm Z nightly still, it was pretty obvious it was Rooted. This guy buys it and doesn't even know how to make it usb storage or how to find it on "My Computer" in XP. Completely CLUELESS about rooting phones (but for some reason he still bought it..).
He took it to Sprint (instead of just calling in the EIM) and they noticed it was NOT a factory Rom. They said they couldn't activate it. I walked him through flashing the factory ROM from here. After doing this he claimed they still couldn't activate it over the phone, BUT he never really answered me when I asked what reason they gave for not being able to. He made it sound like it was a technical problem. He said they told him to return it and have me put on the original software (what we already did... minus un-rooting it)
I'm calling B.S. but wanted to know if there was anyone who knew the inner workings of Sprint and could enlighten me. Is there an actual reason I would not only have to put on factory rom, but also un-root it?
What do you think?
1) He's full of Crap
2) Technical Problem
*The WiMax keys were still there when I sold it. I did change the proxy settings using the MSL key but I figured that stuff was all reset when flashing the factory rom. It has RA-recovery.

You say the guy's an idiot... If the Sprint store asked him questions about the phone and he acted like a dummy, there's a good chance that the CSR thought the phone might've been stolen and they blocked it out.
I had a similar problem with Verizon once. Basically, all three of us (me, buyer, CS) had to three-way on the phone and tell them everything was legit before they released the phone from their death grip.

not sure how old this is but it sheds some light:
Per Sprint's TOS:
"Our Right To Suspend Or Terminate Services
We can, without notice, suspend or terminate any Service at any time for any reason, including, but not limited to: (a) late payment; (b) exceeding an Account Spending Limit; (c) harassing/threatening/abusing/offending our employees or agents; (d) providing false information; (e) interfering with our operations; (f) using/suspicion of using Services in any manner restricted by or inconsistent with the Agreement; (g) breaching the Agreement or failing to follow our Policies; (h) providing false, inaccurate, dated or unverifiable identification or credit information, or becoming insolvent or bankrupt; (i) modifying a Device from its manufacturer specifications; (j) failing to use our Services for an extended period of time; (k) failing to maintain an active Device in connection with the Service; or (l) if we believe the action protects our interests, any customer's interests or our network."
for those that hang around xda, we all know that rooting only enhances the experience, but Sprint is going to hang their hat on "modifying" the device and protect their interests

As long as the rom you are running allows you to successfully update the profile you can activate the phone.
Sent from your favorite carrier, black and yellow!

i dont think sprint would care... if it was rooted and rom or not...
for activiation... why would they care???? sounds very fishy to me.

boytoreckonwith said:
I need help deciding if there is something wrong or this guy is full of S#!T. I'm pretty comfortable with the Evo. I used mostly CM6, CM7, W2P2, & Warm Z nightly while just fiddling with others. I Recently sold my EVO on ebay here. Running Warm Z nightly still, it was pretty obvious it was Rooted. This guy buys it and doesn't even know how to make it usb storage or how to find it on "My Computer" in XP. Completely CLUELESS about rooting phones (but for some reason he still bought it..).
He took it to Sprint (instead of just calling in the EIM) and they noticed it was NOT a factory Rom. They said they couldn't activate it. I walked him through flashing the factory ROM from here. After doing this he claimed they still couldn't activate it over the phone, BUT he never really answered me when I asked what reason they gave for not being able to. He made it sound like it was a technical problem. He said they told him to return it and have me put on the original software (what we already did... minus un-rooting it)
I'm calling B.S. but wanted to know if there was anyone who knew the inner workings of Sprint and could enlighten me. Is there an actual reason I would not only have to put on factory rom, but also un-root it?
What do you think?
1) He's full of Crap
2) Technical Problem
*The WiMax keys were still there when I sold it. I did change the proxy settings using the MSL key but I figured that stuff was all reset when flashing the factory rom. It has RA-recovery.
Click to expand...
Click to collapse
I had this happen to me when I sold a rooted evo last year, he can simply activate it online. And that's what I told the person I sold my phone to, to do and they got it activated. Some ppl should research what root is before they buy a rooted phone...
Sent from my PC36100 using XDA App

I can't remember the setting but you need the msl number and go into one of the ## settings menu and you need to change the number to the phone number you want to activate.he can do it online through sprint support for a walk through.

i think u should have sold him the phone running the original rom even if it was rooted

craigbailey1986 said:
I had this happen to me when I sold a rooted evo last year, he can simply activate it online. And that's what I told the person I sold my phone to, to do and they got it activated. Some ppl should research what root is before they buy a rooted phone...
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Click to collapse
No crap! Just got off the phone with him. He is an Ax Man - as in he cuts down trees. He bought it because it looked like it would be cooler than the EVO's his partners have....
elegantai said:
I can't remember the setting but you need the msl number and go into one of the ## settings menu and you need to change the number to the phone number you want to activate.he can do it online through sprint support for a walk through.
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Click to collapse
Sweet. I'll try that. Do you know which menu? On our phone conversation 10 minutes ago, he said he's willing to ship it back to me to get working and then back to him. He is so clueless he can't even tell me WHAT they tried only that they couldn't get it to work. He was on the phone with tech support for over 2 hours I guess.
kanyewest said:
i think u should have sold him the phone running the original rom even if it was rooted
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Click to collapse
Well, I made it pretty clear that it was rooted and highly modified. I guess my mistake was assuming people don't buy something they know nothing about.
I'll keep you updated...

This is what you need to do to fix this, I have the same problem./
( I meant your friend, not you)
You need to install the stock RUU.
Run it, and have it initialize, IT WILL ACTIVATE.
Then... after that, you can do a wipe and install CM7.
THIS PHONE WILL NOT ACTIVATE ON CM7 (OR ANY CM) ALONE, WITHOUT PREACTIVATING ON THE STOCK SENSE.

ALSO...He said the Sprint Tech guy did NOT ban the EMI and in fact verified that it was clear. He said it just would not activate on the sprint system...so maybe a profile update problem? Stock roms should be fine updating right? He downloaded the OTA #7 here from XDA from a direct link I gave him. I walked him through flashing it over the phone so I'm 95% sure he put it on there (5% hethought he successfully put it on). I guess we'll see.

kthejoker20 said:
This is what you need to do to fix this, I have the same problem./
( I meant your friend, not you)
You need to install the stock RUU.
Run it, and have it initialize, IT WILL ACTIVATE.
Then... after that, you can do a wipe and install CM7.
THIS PHONE WILL NOT ACTIVATE ON CM7 (OR ANY CM) ALONE, WITHOUT PREACTIVATING ON THE STOCK SENSE.
Click to expand...
Click to collapse
He already has OTA #7 on it...and sprint verified the EIM is clear. Profile update problem?

Interesting thread. For reasons in this thread, I've never been comfortable selling an unlocked device on ebay or similar... In fact, the last 2 phones sold on ebay some weeks back were reverted to completely stock condition. Once the sale is over/phone activated, I don't want to know or hear from the buyer ever again.
It would seem that reading and comprehension has become a lost skill these days. In the ad, you don't specify which rom, but do specify it's sense, so little reason why he couldn't just activate it online or over the phone. From what you describe, the buyer simply doesn't know any better or understands what rooting enables.
Maybe the lesson here is to sell it root/unlocked, but with a fully stock sprint rom installed. The image for whatever custom rom (sense or otherwise) you had previously tweaked to work best with the device is then included in the nandroid folder. This way, should you end up with an ignorant buyer, there is little excuse from sprint regarding activation. If the buyer decides to try your customized/tweaked rom, you can include instructions in the email how to do this. Maybe even include both images - stock sprint and custom roms.
Before going back to sprint, I would try walking him through the online activation process.
##786# has an option to completely wipe all the ota info from the device. Once the esn is associated with his account, he should be able to perform an ota activation using this method, or settings/about/update profile.

Does he have a Sprint account? If so, screw the CSR and activate the phone online via ESN.

Should I unroot before taking my phone in for a screen replacement?

I went by the print store today to ask about getting my screen replaced. the guy I talked with said that for a hardware fix it wouldn't matter if I were rooted.
But they couldn't put my phone on any kind of blacklist or anything could they? I'd rather not waste the time unrooting if I don't have to.
Thanks
Sent from my EVO using XDA App

Sprint will work on rooted phones for hardware issues. It's internal policy for them now as of recently. I confirmed this with my local Sprint repair store.

They may work on them, but they may also take note of the fact that you're rooted in case you have software problems. Takes 10 min, just make a backup before you do, so when you root again, easy to get back to where you were.

Do not unroot your phone to take to sprint. Ive had 2 screen rep;acements and many other replacements rooted. And that was before the alleged new policy regarding root. Used to be, they would say (after fixing), 'yeah, as long as you atleast try to make it look stock, thats all good'.
But apparently/allegedly now, even obvious root is ok. I'd still flash a stock theme
Why are there so many threads about this? people no searchy?

thanks for the info.
scottspa74 said:
Why are there so many threads about this? people no searchy?
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Click to collapse
sorry about that search on the xda app is almost unbearable...

I would unroot it. Better safe than sorry.
send from MikFroYo v4.61

I took my Evo's for screen repairs, speaker phone repair and battery issues many times, all while having MIUI flashed. No one ever said anything to me.
Sprint people didn't even know what it was. I just said "oh I downloaded a new theme."

I thought rooting was not illegal anymore. Maybe it depends on the technician you speak with. Some are cool, some are not. I say unroot just to be safe. Thank god for easy rooting practices...

screen fix and root
I think it all depends on what store you are taking it into, i took my rooted phone in and had the screen replaced no issues,

Idea to get back to 3.70, possibly earlier?

Alright, not sure if this has been gone over or not. What would happen if a person complained enough to Sprint or HTC about how much they dislike the GB update, would they have a way to revert you back to Froyo. Tell them you are not at all happy with the new system and you want to undo the update. Would they just tell you to go pound sand? I am almost thinking it would have to be a direct complaint to HTC, not?

Send a email to H T C

I did shortly after making the post. Just trying to find out if anyone else had tried to appeal to them on it. I will post any response from them I receive.

Better yet, send them an email asking for them to put hot naked ladies for our backgrounds on our evos and also to root them for us. :-D

runcool said:
Better yet, send them an email asking for them to put hot naked ladies for our backgrounds on our evos and also to root them for us. :-D
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Click to collapse
Thought about that, but I figured that might be a little too obvious

legasus233 said:
Alright, not sure if this has been gone over or not. What would happen if a person complained enough to Sprint or HTC about how much they dislike the GB update, would they have a way to revert you back to Froyo. Tell them you are not at all happy with the new system and you want to undo the update. Would they just tell you to go pound sand? I am almost thinking it would have to be a direct complaint to HTC, not?
Click to expand...
Click to collapse
According to multiple sprint reps/techs that I have talked to, they do not have the tools to downgrade back to Froyo. Doubt calling HTC would help, they will probably just say since it is software, Sprint is responsible.

tgruendler said:
According to multiple sprint reps/techs that I have talked to, they do not have the tools to downgrade back to Froyo. Doubt calling HTC would help, they will probably just say since it is software, Sprint is responsible.
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I guess I must have missed this somewhere, Sprint develops the software, not HTC? Now I'm officially confused!

been there, done that..
just go check out their tweeter feeds, lots of people DID complain
i personally spoke to a customer service guy , he fed me the "trying to downgrade would make your phone innoperable" line, and basically he said sprint doesnt have the capability to do it , and htc will simply claim not to be able to do it, you are welcome to do it though, enough complaining and maybe one of the higher ups decides its worht a listen , but to be honest, root will be here long before that happens, somone already found an exploit, its a matter of making stable and usable to the public

legasus233 said:
I guess I must have missed this somewhere, Sprint develops the software, not HTC? Now I'm officially confused!
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Click to collapse
partly true in the sense that sprint has final say on what software to push through to their users, htc develops the sense and phones firmware, but its sprints call on what final os will the devices use, wich is why the bloatware is most of the time uninstallable as its "part of the os" wich sprint pushed, htc makes it but sprint has the final say on approving it and adding whatever the hell they want to it (aka blocking hotspot and such) wich is understandable since they are the ones that have to deal with the customer

Sprint is full of criminals. :-D HTC attempts to do the right thing. :-D Sprint just keeps blocking them. HTC and myself know EXACTLY how to do it. lol. However, we are required by contract law not to spread it do to issues related to lack of a normal customers knowledge. :-D Any of you actually program chips and design circuit boards? What we do, is we find ways around the software... They really go into the chip itself.

No, but the final build that comes to our phone had sprints dirty hands all over it.
Swyped from my Supersonic

tgruendler said:
No, but the final build that comes to our phone had sprints dirty hands all over it.
Swyped from my Supersonic
Click to expand...
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I wouldn't put it past sprint employees to illegally put stuff on our phones that would monitor our use. They're that evil. muhahahhahaha

I called my local sprint store right after the ota and asked about downgrading back to froyo. The rep said that i would have to contact the local corporate store and that they could do it. So when i called they said "just bring the phone in here and we will get you back to 2.2" Now whether or not this is true, i dont know. I never took the ota so i'm still rooted. But for those of you that did take the ota or have a new evo you might give this a shot. Knoxville, TN

ak074 said:
I called my local sprint store right after the ota and asked about downgrading back to froyo. The rep said that i would have to contact the local corporate store and that they could do it. So when i called they said "just bring the phone in here and we will get you back to 2.2" Now whether or not this is true, i dont know. I never took the ota so i'm still rooted. But for those of you that did take the ota or have a new evo you might give this a shot. Knoxville, TN
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99.99% chance the store is full of it. If that .01% chance proves true, Knoxville will be seeing a lot more tourism than they usually do.

bkrodgers said:
99.99% chance the store is full of it. If that .01% chance proves true, Knoxville will be seeing a lot more tourism than they usually do.
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Click to collapse
You are right about them being full of it. When I called again this morning they said absolutely not. She said that all of their software stuff has been updated to 2.3 but that if i had came immediately after the ota then she could have fixed it.

Here was HTC's reply:
Thank you for contacting HTC Technical support about the issues you are having with your device since getting the latest upgrade for it. I do apologize that you are having this issue with your device and I will gladly help you with this. There is no way to revert to the software version that was on the device before the update. I first suggest you do a soft reset by pulling the battery out for about 1 minute then placing the battery back in and booting up your device. If a soft reset does not resolve the issue then you may want to do a factory reset on your device to try to resolve the issue. Factory resetting your device will clear off your device and reset it back to factory settings. If factory resetting the device does not resolve the issue the next step would be to contact your carrier for possible repair or replacement of your device.

Man, that reply is nothing but a big middle finger from HTC.

legasus233 said:
Here was HTC's reply:
Thank you for contacting HTC Technical support about the issues you are having with your device since getting the latest upgrade for it. I do apologize that you are having this issue with your device and I will gladly help you with this. There is no way to revert to the software version that was on the device before the update. I first suggest you do a soft reset by pulling the battery out for about 1 minute then placing the battery back in and booting up your device. If a soft reset does not resolve the issue then you may want to do a factory reset on your device to try to resolve the issue. Factory resetting your device will clear off your device and reset it back to factory settings. If factory resetting the device does not resolve the issue the next step would be to contact your carrier for possible repair or replacement of your device.
Click to expand...
Click to collapse
LMAO
this is the exact response i got, only the guy said "downgrading would make your device innoperable" ....yeah...but the rest of it went exaclty like this ...jokes on them , because if you notice the increasing amoutn of new people on this forum, thats people that will never take an update from htc or their carriers ever again over this fiasco, i never even thought about rooting until i went to try and find a way to go back to froyo from this pos , ended up learing a lot about android and rooting ont his past month ive been waiting for this thing to be cracked , i hope they blew it wide open and they soon add support for our beloved og evo but for now we play the waiting game

So... Sprint rooted my phone...

I have had both Camera and GPS issues since the day I bought my E4GT. My Camera will randomly give me "Recording Failed" when I try to take photos. Changing Camera settings was also a good way of reproducing "Recording Failed" And my GPS simply just doesn't lock, and if it does it is unbelievably inaccurate.
So, I took my phone in several months back, of course all they did was flash it to stock, I came back in an hour and they claimed it was fixed. Within 24 hours I was still having the same Camera issue, and GPS wasn't improved.
I have dealt with this issue up until today and simply ignored it, used my girlfriends GPS etc. Keep in mind that both these issues exist on stock EK02, EL30, and any custom ROM I install, and GPS status or other GPS related apps don't help either.
So, after flashing to EK02, using a USB Jig to reset my download count and then doing the OTA to EL30, the problem persisted. I brought it to the Sprint store, came back an hour and a half later, and they claimed it was fixed. I instantly starting taking photos in the store, after 2 photographs my phone actually just restarted itself. Once it restarted, I tried taking several more photographs and received my usual "Recording Failed" message. At this point the tech takes the phone back, fiddles around on his computer and tells me they will just have to order a new one.
Great news! Glad I'm getting a brand new E4GT. The real kicker... I got back in my car, drove to work and then I noticed something funny, I have the superuser app installed. I installed Titanium backup to confirm I had root, and I did. The Sprint tech seems to have rooted my phone, most likely in attempt to try a few 3rd party fixes.
Has anyone had a similar experience? Doesn't rooting technically void my warranty... Or is it only flashing non-official ROMs? I know I'm still ok on my warranty because they already confirmed they are shipping a phone to the store for me to pick up. I was just shocked to have Sprint root my phone.

Fendulon said:
I have had both Camera and GPS issues since the day I bought my E4GT. My Camera will randomly give me "Recording Failed" when I try to take photos. Changing Camera settings was also a good way of reproducing "Recording Failed" And my GPS simply just doesn't lock, and if it does it is unbelievably inaccurate.
So, I took my phone in several months back, of course all they did was flash it to stock, I came back in an hour and they claimed it was fixed. Within 24 hours I was still having the same Camera issue, and GPS wasn't improved.
I have dealt with this issue up until today and simply ignored it, used my girlfriends GPS etc. Keep in mind that both these issues exist on stock EK02, EL30, and any custom ROM I install, and GPS status or other GPS related apps don't help either.
So, after flashing to EK02, using a USB Jig to reset my download count and then doing the OTA to EL30, the problem persisted. I brought it to the Sprint store, came back an hour and a half later, and they claimed it was fixed. I instantly starting taking photos in the store, after 2 photographs my phone actually just restarted itself. Once it restarted, I tried taking several more photographs and received my usual "Recording Failed" message. At this point the tech takes the phone back, fiddles around on his computer and tells me they will just have to order a new one.
Great news! Glad I'm getting a brand new E4GT. The real kicker... I got back in my car, drove to work and then I noticed something funny, I have the superuser app installed. I installed Titanium backup to confirm I had root, and I did. The Sprint tech seems to have rooted my phone, most likely in attempt to try a few 3rd party fixes.
Has anyone had a similar experience? Doesn't rooting technically void my warranty... Or is it only flashing non-official ROMs? I know I'm still ok on my warranty because they already confirmed they are shipping a phone to the store for me to pick up. I was just shocked to have Sprint root my phone.
Click to expand...
Click to collapse
lol the only thing that happened to me like that was:
i brought my evo 3d in so they could check out the power button... (it was pushed down and wouldnt turn on) the phone had cm7 on it... and the tech showed me his OG evo with cm7 on it with the same theme on it (cm7 red remix)
i couldnt restore it back to a stock RUU because of the power button...but he got a replacement for me even when he got it turned on and seen cm7 on it

I've noticed that most techs don't care if your phone is rooted or not. In fact, I used to go down to the Sprint store to look at new accessories, and I would show off that mine was rooted and running CM. I had a couple of the people working there have me root their phone for them.
It would surprise me at all if the tech rooted your phone. Probably jumped on XDA to see if anyone else had solved the problem yet too.

blackroseMD1 said:
Probably jumped on XDA to see if anyone else had solved the problem yet too.
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Click to collapse
LOL i bet he did... anyone that has any problems with their phones i direct them here... im waiting for the day that the techs in the sprint store ask me "have you checked xda to see if they have any resolution to this problem"
because ive had customer service reps/android tech department (on the phone) tell me to check xda or android community..

Out of curiosity, when recording video were you recording to internal memory or a microSD card? And if a microSD card, what Class? I got that error all the time with my Class 2 16GB, but when I upgraded to my 32GB Class 4 I have no trouble. Apparently the write speed wasn't high enough for the video stream.

Weird. I've got problems where my GPS sometimes won't lock.... but I reboot and it seems to work for another day or whatever.

TurboFool said:
Out of curiosity, when recording video were you recording to internal memory or a microSD card? And if a microSD card, what Class? I got that error all the time with my Class 2 16GB, but when I upgraded to my 32GB Class 4 I have no trouble. Apparently the write speed wasn't high enough for the video stream.
Click to expand...
Click to collapse
I actually never recorded video really. This was an issue with simple picture taking at any resolution. I could save to internal or external storage and receive this error. I currently have a class 8 16gb that I use that hasn't given me issues that I know of.
As for the GPS, it was a longstanding and ongoing issue with my phone. No amount of reboots, reflashes or GPS fixes would remedy it. I've tried at least a half dozen roms, plus every OTA and sprint leak. I'm just glad to be getting a new phone.
Also, I've never dropped this phone once. It is literally in pristine condition, you could probably put it in a box and nobody would know that it was used.

yea crazy.. obviously the sprint rep thought he knew what he was doing but in the end, you probably know more than he does .. then again, anybody can read lol. i would have pointed it out in the store and been like hey buddy, whats this? lol then watched him try to explain himself..

elliwigy said:
yea crazy.. obviously the sprint rep thought he knew what he was doing but in the end, you probably know more than he does .. then again, anybody can read lol. i would have pointed it out in the store and been like hey buddy, whats this? lol then watched him try to explain himself..
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Lol that would have been a fun one to watch him try to talk his way out of. At least you had a competent sprint guy, my stores in reno seem to never have people who know anything, not even the selling points of a phone in their store!
Sent from my SPH-D710 using XDA App

Haha I would have loved to ask in store, but unfortunately I didn't notice this for about a half hour when I was at work.
I'll definitely be asking them about it when I go to pick up my replacement phone. I still have my "Sprint Rooted and certified" phone in my hands haha.

Lol.
Once again, contrary to popular belief, rooting does not void your protection plan with us, nor does it prevent us from doing a paid repair (no TEP). Only the iPhone holds the distinction of having it's protection plan voided by software modification, as per Apple.
Now, are we allowed by corporate rules to root your phone as a method of repair? No, of course not. But we're also supposed to only use software that's provided to us, and a lot of times that just isn't enough.
Of course, there are special cases; if somebody carelessly lost their wimax keys when trying to get s-off, i wouldn't replace the phone for two reasons: it's nonessential to telephony functions (meaning youre not stuck if you need to call 911), and it's technically DBR (damaged beyond economical repair), because our warehouse wont be able to get them back, and the board would end up being scrapped.
To that end, hard bricked phones could be rejected due to DBR, but i have no way of telling if it happened due to flashing the phone, now do I?
Sent from my SPH-D710 using xda premium

squshy 7 said:
Lol.
Once again, contrary to popular belief, rooting does not void your protection plan with us, nor does it prevent us from doing a paid repair (no TEP). Only the iPhone holds the distinction of having it's protection plan voided by software modification, as per Apple.
Now, are we allowed by corporate rules to root your phone as a method of repair? No, of course not. But we're also supposed to only use software that's provided to us, and a lot of times that just isn't enough.
Of course, there are special cases; if somebody carelessly lost their wimax keys when trying to get s-off, i wouldn't replace the phone for two reasons: it's nonessential to telephony functions (meaning youre not stuck if you need to call 911), and it's technically DBR (damaged beyond economical repair), because our warehouse wont be able to get them back, and the board would end up being scrapped.
To that end, hard bricked phones could be rejected due to DBR, but i have no way of telling if it happened due to flashing the phone, now do I?
Sent from my SPH-D710 using xda premium
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Click to collapse
Well thank you very much for this info. Its nice to know the ins and outs of my warranty service. May even take a look into the the terms of service and such for it. It'll nice to have a shiny new phone though for sure.
Sent from my SPH-D710 using XDA App

Bear gri11z said:
because ive had customer service reps/android tech department (on the phone) tell me to check xda or android community..
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I have the Viewsonic G-tablet and if you contact viewsonic customer support, they always point you to XDA fourms. lol. I wish i could get paid just telling people to check XDA

Just wanted to second this. At this time only jailbroken iPhones have their warranty/protection voided.
You should have no problem getting help even if your phone is rooted, though we should not be the ones doing it for you lol
squshy 7 said:
Lol.
Once again, contrary to popular belief, rooting does not void your protection plan with us, nor does it prevent us from doing a paid repair (no TEP). Only the iPhone holds the distinction of having it's protection plan voided by software modification, as per Apple.
Now, are we allowed by corporate rules to root your phone as a method of repair? No, of course not. But we're also supposed to only use software that's provided to us, and a lot of times that just isn't enough.
Of course, there are special cases; if somebody carelessly lost their wimax keys when trying to get s-off, i wouldn't replace the phone for two reasons: it's nonessential to telephony functions (meaning youre not stuck if you need to call 911), and it's technically DBR (damaged beyond economical repair), because our warehouse wont be able to get them back, and the board would end up being scrapped.
To that end, hard bricked phones could be rejected due to DBR, but i have no way of telling if it happened due to flashing the phone, now do I?
Sent from my SPH-D710 using xda premium
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Full Disclosure: I am a Sprint employee. Any opinions are my own and in no way endorsed by Sprint.
Sent from my SGSII on the Sprint network.

When i went to go get my e4gt one of the salesmen was talking about his jailbroken iphone to someone he was selling an iphone to. I wasnt really paying attention since they were talking about iphones and i was downloading the xda app while they finished my paperwork.

You sure your method of returning to stock didn't preserve your root? It's possible.

Bear gri11z said:
LOL i bet he did... anyone that has any problems with their phones i direct them here... im waiting for the day that the techs in the sprint store ask me "have you checked xda to see if they have any resolution to this problem"
because ive had customer service reps/android tech department (on the phone) tell me to check xda or android community..
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im a sales rep in a preferred retailer. but because of the time ive spent here, im also the unofficial lead technician in our store, and the last resort for our actual techs when they cant fix it themselves... and they went into training for their job..
evantribley said:
Just wanted to second this. At this time only jailbroken iPhones have their warranty/protection voided.
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99% correct. if an android has a rom flashed, its warranty is void. but we can still repair/replace them with TEP, and paid repairs are fine too. its the unlocking of the bootloader that is looked at, not the actual rooting
see: htc evo3d (htcdev dot com), unlocking nexus s, flash/binary counter in E4GT

As much as I like to side with Sprint employees in regards to TEP & rooting, it tends to be more of a personal Sprint employee decision as opposed to actual TEP policy.
After reading over the TOS in regards to TEP, there are some things written in there that could potentially be used against you should rooting be considered the cause of your problem:
"Sprint is not liable for the websites you visit or anything you download or cause to be downloaded to your device. Damage related to websites visited or downloads to your device may not be covered by Sprint's Service and Repair policy or your device insurance policy."
Personally, it's a chance one takes & it depends on who you deal with on any given day should you run into any trouble. There just seems to be alot if what if's in how it's written, how it's defined & how a Sprint rep would handle the situation.

You are right in that it may change but their are policies and procedures in place that dictate how we do our job. We have clear direction to help Android customers who have rooted devices. The other poster who corrected me is right in the fact that your manufacturer warranty is likely voided from rooting but Sprint will still make an attempt to help you with paid repair or TEP.
We also have clear direction that a jailbroken iPhone loses it's protection.
That is in the ToS so you cannot hold Sprint liable if you break your phone, if you download a virus/malware, install custom apps/software etc.
Yes you can break your phone beyond a point that can be fixed but that doesn't mean that we won't try to help you. Sprint doesn't get anything out of a customer who cancels because their rooted phone breaks and can't be fixed.
EL TEJANO said:
As much as I like to side with Sprint employees in regards to TEP & rooting, it tends to be more of a personal Sprint employee decision as opposed to actual TEP policy.
After reading over the TOS in regards to TEP, there are some things written in there that could potentially be used against you should rooting be considered the cause of your problem:
"Sprint is not liable for the websites you visit or anything you download or cause to be downloaded to your device. Damage related to websites visited or downloads to your device may not be covered by Sprint's Service and Repair policy or your device insurance policy."
Personally, it's a chance one takes & it depends on who you deal with on any given day should you run into any trouble. There just seems to be alot if what if's in how it's written, how it's defined & how a Sprint rep would handle the situation.
Click to expand...
Click to collapse
Full Disclosure: I am a Sprint employee. Any opinions are my own and in no way endorsed by Sprint.
Sent from my SGSII on the Sprint network.

Overstew said:
You sure your method of returning to stock didn't preserve your root? It's possible.
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I can honestly say I am absolutely certain I didn't have root when I handed them my phone to be repaired.
I ODINed EK02, which removed my root, then I used a USB Jig, which reset my download count, and then I booted up my phone and was informed there was an update, and so I did the OTA to EL29. At this point I actually tried to install Titanium for ****s and giggles, only to be told I didn't meet the requirements to use the app, root, so I uninstalled it.