Hello forum
I’m having issues retrieving voice mail by pressing the relevant button 1.
Each time press 1 for voice mail I get a warning tone saying “Calls to this number are bard” the only way to retrieve voicemail is to dial 222 via the service provider’s options.
I’ve been in contact with my network provider and have had the voice mail set up but I still can’t access voice mail. Can some one help please?
Hi, I really dont know much about your network, but in order for dialing "1" to access my voicemail to work, I had to enter my voicemail number under 1 in speed dial.
Im not sure if you have already done that, or if youre running an oem rom, you may not have to, is it dialing the correct number, when you press "1"?
Also under "settings" / "phone" / "services" tab, you can select to retrieve voicemail, and txt settings....not sure of that may help either.
Sorry if you have already covered this, I just know its easy to overlook things at times, and thought I might suggest it, hope you get your problem sorted.
call to this number are bard.
Thanks for the advice; I’ve actually tried that method the first time I was in contact with service provider T-mobile and it didn’t work. T -mobile push the problem to HTC as the manufacture of the unit. I was in contact with HTC, but the very nice and helpful tech support lady concluded its t-mobile problem. Currently stuck in between.
I'm experiencing the same thing. You can run the programe called "Interactive". Select voice service then call voicemail. A message will ask you if you want to call voicemail, tap yes and it calls. It's an around the house way of doing it, but i know of no other solution right now.
BTW i have a vario III on t-mobile.
Ok i think i've worked it out I was having the same problem.
As from the previous post....when in phone select/ "Menu"/ "Options" in "settings" you'll see a "services" tab,select that then you can select to retrieve voicemail, and txt settings.
Check the voicemail number...I notice that the phone or t-mobile added 050 to the number. If you have something similar you need to remove it. You voicemail number should be you number with +44 at the start, with the first "0" removed and the rest of your number. Eg if your number was:
07951123456
its should read +447951123456
I did this and it works fine.If it works for you maybe you could pass the information onto on to T-mobile.
Hope that helps.
BTW i have a vario III on t-mobile.
rizzla1280 said:
Ok i think i've worked it out I was having the same problem.
As from the previous post....when in phone select/ "Menu"/ "Options" in "settings" you'll see a "services" tab,select that then you can select to retrieve voicemail, and txt settings.
Check the voicemail number...I notice that the phone or t-mobile added 050 to the number. If you have something similar you need to remove it. You voicemail number should be you number with +44 at the start, with the first "0" removed and the rest of your number. Eg if your number was:
07951123456
its should read +447951123456
I did this and it works fine.If it works for you maybe you could pass the information onto on to T-mobile.
Hope that helps.
BTW i have a vario III on t-mobile.
Click to expand...
Click to collapse
Where did you get the device?? What ROM is it running? pretty sure the 050 might have been added by the ROM or national on the OS. The network should report the full international number (ie the +44xxxxxxxxxxx number).
he is right
rizzla1280 said:
Ok i think i've worked it out I was having the same problem.
As from the previous post....when in phone select/ "Menu"/ "Options" in "settings" you'll see a "services" tab,select that then you can select to retrieve voicemail, and txt settings.
Check the voicemail number...I notice that the phone or t-mobile added 050 to the number. If you have something similar you need to remove it. You voicemail number should be you number with +44 at the start, with the first "0" removed and the rest of your number. Eg if your number was:
07951123456
its should read +447951123456
I did this and it works fine.If it works for you maybe you could pass the information onto on to T-mobile.
Hope that helps.
BTW i have a vario III on t-mobile.
Click to expand...
Click to collapse
the way he said its fine,i have done the same
coz when u installed the rom they added sum extra nos
in between +44 and ur no like 7931361234
just remove that 3 nos in between and then
it will work proper ...
mrvanx said:
Where did you get the device?? What ROM is it running? pretty sure the 050 might have been added by the ROM or national on the OS. The network should report the full international number (ie the +44xxxxxxxxxxx number).
Click to expand...
Click to collapse
I bought it off Ebay. It's running wm6.1, i'm sure it said in the description that it was a HTC Rom, could be wrong ( HTC website is the default site in IE )...but the inital problem is easily sortable.
ps. +44 is the code for the uk, other countries would have different codes, so remember to take that into consideration.
rizzla1280 said:
Ok i think i've worked it out I was having the same problem.
As from the previous post....when in phone select/ "Menu"/ "Options" in "settings" you'll see a "services" tab,select that then you can select to retrieve voicemail, and txt settings.
Check the voicemail number...I notice that the phone or t-mobile added 050 to the number. If you have something similar you need to remove it. You voicemail number should be you number with +44 at the start, with the first "0" removed and the rest of your number. Eg if your number was:
07951123456
its should read +447951123456
I did this and it works fine.If it works for you maybe you could pass the information onto on to T-mobile.
Hope that helps.
BTW i have a vario III on t-mobile.
Click to expand...
Click to collapse
A thanks guy the directions has resolved the issue and I can now dial number one on hemers to retrieve voice mail. As you quite rightly said three digits added in the set of numbers for the voice mail (060) This is what I did START =>SETTINGS=>PHONE=>SERVICES=> high light VOICE MAIL AND TEXT MESSAGE=> click GET SETTINGS=> check the voice mail numbers for any unusual among the set of voice mail numbers.
my VM does not function when someone calls my number. When called the systems askes for the 9 diget number to ID the box. When entered the system tells me it can not find the VM box.
I'm using Non-ATT stock ROM. It was working with ATT original ROM.
Anybody has the same problem? or know how to fix it?
I had this and called AT&T and they fixed it.... I went from Iphone to the tilt 2 and I think they still had it as Visual voicemail and they needed to reset it.
Go into phone options, then click around until you see TTY, voicemail and tex, call forwarding, etc. Highlight voicemail and text and click get, etc.
It will connect to ATT and pop up the numbers. You then enter in the correct number.
To get the correc #, you need to call ATT or check a few peoples phone that is in your city, and with ATT and see what they have.
^ good call tatung70, thanks.
I have a Verizon Note 4 (N910V) that I had unlocked a few weeks ago and am using it on T-Mobile. I'm having a few problems that are REALLY annoying.
1) I can not use the dialpad while in a call. For example, "Press 1 for English" I hit 1 and it does nothing. I've tried all the numbers with different 1-800 numbers and it just does not work.
2) My voicemail does not work. When I press 1 for voicemail, I get an error. I tried calling my number, but to enter my pin I need the dialpad to work. I tried YouMail, but that didn't work either. I never originally setup my T-Mobile voicemail so that could be why YouMail isn't working though.
Any help or suggestions would be appreciated. I'm pulling my hair out trying to google these problems.
On the voicemail tip, you need to change the voicemail number setting... Theres already a threead for how to do this..
http://forum.xda-developers.com/note-4-verizon/general/verizon-note-4-t-mobile-network-t2916727
No clue on your touchscreen
lexbian said:
On the voicemail tip, you need to change the voicemail number setting... Theres already a threead for how to do this..
http://forum.xda-developers.com/note-4-verizon/general/verizon-note-4-t-mobile-network-t2916727
No clue on your touchscreen
Click to expand...
Click to collapse
Thank you for the help. Your link actually fixed my dial pad while in calls. It suggested to change the DTMF to long instead of short and it now works. As for the voicemail thing, I got it to work sort of. If I dial 123, it works just fine now. The only thing is, I can't seem to change the speed dial of 1 to the number 123. I tried and it said it was changed, but it still shows *86. I tried a few times with the same results each time. Is there another step I'm missing?
I haven't had to do this kind of thing to any of my phones in years. I wish I could help better. I just happened to remember changing APN settings was necessary and found that thread.
Awesome that fixed the touchscreen issue too!
i can not change that number
@GamerGuy89: how can you make Verizon Note 4 work with T-mobile?
i put the T-mobile simcard on it and it say "Not verizon Simcard". Signal is 0. Please help me!
And even i add another APN, but i can not change the number of voice mail from *86 to 123.
Thank you so much.
hi all.
i don't know why after updated to 5.0.1, i can not type *#06# to check my IMEI. When i key in that code on my keypad, the phone still there, nothing pop-up.
did my phone failed Rom or system???
Any input will be appreciated!
Thanks
Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
I went through the normal voicemail set up on the Google Voice app, but noticed that I was not getting voicemails when people called. I tried calling my number on another line and got the "This number is out of order error message". I called AT&T and got set up with a carrier VM just to make sure I had something that worked.
I went back to the Google voice settings page on the website and re-registered my phone and tried to run the code that would forward calls to my Google Voice number. When I entered the code, it says "MMI Code started" and then comes back with "Call forwarding Connection problem or invalid MMI code".
I then tried re-doing set up on the Google Voice App on Android and still no luck. Then I tried setting up a conditional forwarding in the settings menu of the Phone under "Calls>Call Forwarding" to my google voice number and I get a "Call settings error, Unexepcted response from network".
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?
I'm getting the same exact problem and also on ATT. Can't seem to figure out what the issue is...
Works fine here just check on computer to forward calls use your at&t number
Try putting your SIM in another phone in order to issue the conditional call forwarding command, then put it back in the 5X. This is a network dependent feature which should continue to be in force until you cancel it (regardless of which phone you are using).
tlopez1973 said:
Works fine here just check on computer to forward calls use your at&t number
Click to expand...
Click to collapse
Thanks for the reply, TLopez. Are you using AT&T? When I go on my account page for AT&T, it says you have to enter a set of codes on the phone to set it up and can't set it up on-line.
charmcitybryan said:
Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?
Click to expand...
Click to collapse
I am in the same boat as you. As far as I can tell the problem is with the way AT&T configured the account when we swapped SIM's. (Since you went from a Nexus 5 to the 5X, I'm assuming that you had AT&T give you a new Nano-SIM to replace the Micro-SIM that was in your 5).
From what I have been able to piece together all Smart Phone Voicemail accounts being provisioned now by AT&T are setup with Visual Voicemail and that setup is not allowing the provisional forwarding that Google Voice requires to become the Voicemail provider for the number.
When I look on my 5X under Dialer App -> Menu -> Settings -> Calls -> Call Forwarding
the Settings for "When busy", "When unanswered ", & "When unavailable" are "Off", "Off", & "Disabled".
When I look at these setting on an AT&T phone that was provisioned a few years ago, those setting show the AT&T voicemail access number.
I've talked to three different CSR's on the business account line and they had no useful information.
Same issue
I am also having the same issue. I switched from Nexus 4 to Nexus 5X and it seems AT&T network is not allowing call forwarding to be enabled.
Here is what I have tried but still now fix:
1.) Uninstall and reinstall Google Voice app.
2.) Uninstall, reboot, and reinstall Goofle Voice app.
3.) Deactivate and reactivate using instructions on voice.google.com
4.) Try programming forwarding number under Call Settings menu.
5.) Talk to AT&T chat support. No luck...insist the phone is unsupported on network data protocols or some other BS.
Any information would be helpful.
I remember from the past that even if att set has errors on the phone, that it worked anyway. I have been using gv since the nexus one and it was sketchy back then. I havent' had any problems for a couple years. The new sim might F it up. But it works for me. I have been involved in many GV threads in the past. It might help to read some of those. The web interface GV is the key. It has mostly to do with the settings on your end, not att. They don't know **** all anyway.
I'm going to search and see what I can find. I have used GV and att exclusively since 2010, and It's never really failed.
To be clear, I'm using a 5x with an Att SIM, I do not have GV installed on the N5X and things work normally, both GV # and SIM associated att # both go to GV VM and Notifications come through hangouts and both numbers ring the handset.
post here for Q's about web interface. I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.
jbrinkley said:
I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.
Click to expand...
Click to collapse
But you didn't change SIMs when you moved to your 5X, correct?
That has been my experience with GV and new phones in the past. As long as the account was configured correctly on the previous phone, there was nothing that needed to be done on the new phone, since all the conditional forwarding was already setup on the network side.
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
Click to expand...
Click to collapse
Yea, if I go into that menu and try to change the values it just returns an error, I am not able to change the values from "off" and "disabled". And even with those showing "off" and "disabled" AT&T's voicemail works correctly.
what about voicemail setting? I have "your carrier" not gv.
jbrinkley said:
what about voicemail setting? I have "your carrier" not gv.
Click to expand...
Click to collapse
I have tried both setting, it makes no difference.
I even have had AT&T turn off VM on the network side, that didn't help at all.
At this point I'm not sure if "Conditional forwarding" is not available on newly provisioned lines or that the Nexus 5X doesn't have the tools to setup conditional forwarding.
I have a SIM adapter on order, when that comes in I will try to do the GV configuration on my old HTC M7 to see if that makes any difference. I don't really think that it will, but it sounds like a less frustrating step than calling into AT&T repeatedly until I happen across a CSR that knows how to setup conditional forwarding on the network side. (Or that knows conclusively that it is not possible on new SIM activations.)
read this page. it's something easy, it has to be. I have set up other people on gv with the same phones. Never had a problem but its in the details.
I do wish you good luck.
https://productforums.google.com/forum/#!msg/voice/aYqCm2rIPd4/mpv3OmKVEyUJ
jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
Click to expand...
Click to collapse
So yes, in this case, I can't seem to add my Google Voice number to those fields. When I go in, all fields are "off" and if I try to input my GV number for any of them, I get an error that states "Unexpected response from network"
Even if I try to input another number altogether, i.e. my home or work number, I get the same response.
I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.
letM3in said:
I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.
Click to expand...
Click to collapse
I have changed phones between iOS and Android several times, never had issues with GV until my first Nexus (which is the 5x). The MMI codes that GV gives would not work, and from the call screen, if i clicked on the (...) in the top right corner i could go to 'settings', but it still wouln't take my GV number.
I spent 2 hours with ATT, she was very very helpful and got "advanced support" to help. Eventually, ATT changed all 3 of my "conditional call forwarding" to my GV number, but it still went to my ATT voicemail. ATT lady started to conference Google in for help. I had to leave the call, but several hours later i started getting VM thru GV. I'm not sure if the conditional call forwarding numbers just needed time to activate across the network (ATT Lady said that it didn't), or if when she spoke to Google they figured something out.
Good luck everyone. The problem is resolvable with ATT help, I wish I had more details to provide.
I just called my 5X and I got my GV message for when a call is missed. I am coming from a Moto X 2014 that had GV setup as the VM and all I did was move my sim from that phone to the 5X. Not that this helps anyone with a problem, but figured I would chime in on my scenario that does work.
I was having same issue... Seems the only way to resolve is to contact Att. The CSR I spoke with on chat was very knowledgeable of this issue and resolved it in less than 5 minutes. Even still... It's an unnecessary inconvenience
I've had this issue in the past, it randomly started happening on my prior M8. Nothing worked...no MMI codes, online meetings, manual call forward numbers, nothing...I ended up getting it resolved by having ATT advanced technical support manually edit the forwarding scenarios and numbers on the back end. Even they were confused as to why it was happening, and I had to get to the second level of advanced support before the technician had the correct access rights to edit the numbers. This was back in July-ish, and they had been apparently going through some significant "non-cystomer-facing" changes to their backbend VM systems.. All GV working fine for me asof now, and I'm still using the same Nano-SIM card on my 5X that cane from that M8.