Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
I went through the normal voicemail set up on the Google Voice app, but noticed that I was not getting voicemails when people called. I tried calling my number on another line and got the "This number is out of order error message". I called AT&T and got set up with a carrier VM just to make sure I had something that worked.
I went back to the Google voice settings page on the website and re-registered my phone and tried to run the code that would forward calls to my Google Voice number. When I entered the code, it says "MMI Code started" and then comes back with "Call forwarding Connection problem or invalid MMI code".
I then tried re-doing set up on the Google Voice App on Android and still no luck. Then I tried setting up a conditional forwarding in the settings menu of the Phone under "Calls>Call Forwarding" to my google voice number and I get a "Call settings error, Unexepcted response from network".
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?
I'm getting the same exact problem and also on ATT. Can't seem to figure out what the issue is...
Works fine here just check on computer to forward calls use your at&t number
Try putting your SIM in another phone in order to issue the conditional call forwarding command, then put it back in the 5X. This is a network dependent feature which should continue to be in force until you cancel it (regardless of which phone you are using).
tlopez1973 said:
Works fine here just check on computer to forward calls use your at&t number
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Click to collapse
Thanks for the reply, TLopez. Are you using AT&T? When I go on my account page for AT&T, it says you have to enter a set of codes on the phone to set it up and can't set it up on-line.
charmcitybryan said:
Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?
Click to expand...
Click to collapse
I am in the same boat as you. As far as I can tell the problem is with the way AT&T configured the account when we swapped SIM's. (Since you went from a Nexus 5 to the 5X, I'm assuming that you had AT&T give you a new Nano-SIM to replace the Micro-SIM that was in your 5).
From what I have been able to piece together all Smart Phone Voicemail accounts being provisioned now by AT&T are setup with Visual Voicemail and that setup is not allowing the provisional forwarding that Google Voice requires to become the Voicemail provider for the number.
When I look on my 5X under Dialer App -> Menu -> Settings -> Calls -> Call Forwarding
the Settings for "When busy", "When unanswered ", & "When unavailable" are "Off", "Off", & "Disabled".
When I look at these setting on an AT&T phone that was provisioned a few years ago, those setting show the AT&T voicemail access number.
I've talked to three different CSR's on the business account line and they had no useful information.
Same issue
I am also having the same issue. I switched from Nexus 4 to Nexus 5X and it seems AT&T network is not allowing call forwarding to be enabled.
Here is what I have tried but still now fix:
1.) Uninstall and reinstall Google Voice app.
2.) Uninstall, reboot, and reinstall Goofle Voice app.
3.) Deactivate and reactivate using instructions on voice.google.com
4.) Try programming forwarding number under Call Settings menu.
5.) Talk to AT&T chat support. No luck...insist the phone is unsupported on network data protocols or some other BS.
Any information would be helpful.
I remember from the past that even if att set has errors on the phone, that it worked anyway. I have been using gv since the nexus one and it was sketchy back then. I havent' had any problems for a couple years. The new sim might F it up. But it works for me. I have been involved in many GV threads in the past. It might help to read some of those. The web interface GV is the key. It has mostly to do with the settings on your end, not att. They don't know **** all anyway.
I'm going to search and see what I can find. I have used GV and att exclusively since 2010, and It's never really failed.
To be clear, I'm using a 5x with an Att SIM, I do not have GV installed on the N5X and things work normally, both GV # and SIM associated att # both go to GV VM and Notifications come through hangouts and both numbers ring the handset.
post here for Q's about web interface. I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.
jbrinkley said:
I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.
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Click to collapse
But you didn't change SIMs when you moved to your 5X, correct?
That has been my experience with GV and new phones in the past. As long as the account was configured correctly on the previous phone, there was nothing that needed to be done on the new phone, since all the conditional forwarding was already setup on the network side.
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
Click to expand...
Click to collapse
Yea, if I go into that menu and try to change the values it just returns an error, I am not able to change the values from "off" and "disabled". And even with those showing "off" and "disabled" AT&T's voicemail works correctly.
what about voicemail setting? I have "your carrier" not gv.
jbrinkley said:
what about voicemail setting? I have "your carrier" not gv.
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Click to collapse
I have tried both setting, it makes no difference.
I even have had AT&T turn off VM on the network side, that didn't help at all.
At this point I'm not sure if "Conditional forwarding" is not available on newly provisioned lines or that the Nexus 5X doesn't have the tools to setup conditional forwarding.
I have a SIM adapter on order, when that comes in I will try to do the GV configuration on my old HTC M7 to see if that makes any difference. I don't really think that it will, but it sounds like a less frustrating step than calling into AT&T repeatedly until I happen across a CSR that knows how to setup conditional forwarding on the network side. (Or that knows conclusively that it is not possible on new SIM activations.)
read this page. it's something easy, it has to be. I have set up other people on gv with the same phones. Never had a problem but its in the details.
I do wish you good luck.
https://productforums.google.com/forum/#!msg/voice/aYqCm2rIPd4/mpv3OmKVEyUJ
jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
Click to expand...
Click to collapse
So yes, in this case, I can't seem to add my Google Voice number to those fields. When I go in, all fields are "off" and if I try to input my GV number for any of them, I get an error that states "Unexpected response from network"
Even if I try to input another number altogether, i.e. my home or work number, I get the same response.
I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.
letM3in said:
I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.
Click to expand...
Click to collapse
I have changed phones between iOS and Android several times, never had issues with GV until my first Nexus (which is the 5x). The MMI codes that GV gives would not work, and from the call screen, if i clicked on the (...) in the top right corner i could go to 'settings', but it still wouln't take my GV number.
I spent 2 hours with ATT, she was very very helpful and got "advanced support" to help. Eventually, ATT changed all 3 of my "conditional call forwarding" to my GV number, but it still went to my ATT voicemail. ATT lady started to conference Google in for help. I had to leave the call, but several hours later i started getting VM thru GV. I'm not sure if the conditional call forwarding numbers just needed time to activate across the network (ATT Lady said that it didn't), or if when she spoke to Google they figured something out.
Good luck everyone. The problem is resolvable with ATT help, I wish I had more details to provide.
I just called my 5X and I got my GV message for when a call is missed. I am coming from a Moto X 2014 that had GV setup as the VM and all I did was move my sim from that phone to the 5X. Not that this helps anyone with a problem, but figured I would chime in on my scenario that does work.
I was having same issue... Seems the only way to resolve is to contact Att. The CSR I spoke with on chat was very knowledgeable of this issue and resolved it in less than 5 minutes. Even still... It's an unnecessary inconvenience
I've had this issue in the past, it randomly started happening on my prior M8. Nothing worked...no MMI codes, online meetings, manual call forward numbers, nothing...I ended up getting it resolved by having ATT advanced technical support manually edit the forwarding scenarios and numbers on the back end. Even they were confused as to why it was happening, and I had to get to the second level of advanced support before the technician had the correct access rights to edit the numbers. This was back in July-ish, and they had been apparently going through some significant "non-cystomer-facing" changes to their backbend VM systems.. All GV working fine for me asof now, and I'm still using the same Nano-SIM card on my 5X that cane from that M8.
Related
***** FIXED ***** CALLED AT&T TO RESET VOICEMAIL ***** PLEASE REMOVE THREAD *****
I am using a stock GSM GNex, unrooted, and I noticed, when I receive calls, the caller does not go to voicemail and when I attempt to check voicemail, I am told that I do not have a voicemail box. This is a new problem, because before, I had voicemail and I set it up using AT&T. When I long press the number "1" on the dial pad I get a recording that says to enter the phone number of the party you are trying to reach. I enter my phone number and it says that the number is not listed. I can receive and make calls to anyone no problem, but voicemail all of a sudden stopped working. I went into the phone settings and checked the phone number listed as my voicemail number, it is not the same as my regular phone number, so I changed it to my number and I was getting a busy signal when I tried to check my voicemail after that. Any ideas??? I don't think calling AT&T will do me any good as they think I am using a Galaxy S2 Skyrocket. Please help, I need to get voicemails if I don't get to the phone in time!!
Thanks
I'm not sure how to fix your problem but, have you tried google voice as your voicemail client? Maybe you can use that instead.
To be honest I want to fix the issue and I don't want to use Google Voice. When I did a search before posting this I read a lot of people were using that service, but I want to get the real problem fixed. Thanks though.
Does anyone think the problem could be because I have a Galaxy S2 Skyrocket as my main phone on my plan, and that phone uses visual voicemail? And somehow now the phone won't activate voicemail because of that? When I dial my number and call myself, I get a busy tone.
1) Your VM number is either incorrectly programmed into the phone, or whoever set up your account didn't provision you with the VM feature. Call your carrier, they can verify with you whether your phone is correct or it's their system. No one on XDA can't help you with a shortcut.
2) Get Google Voice. Carrier VM systems are utter crap by comparison. That is the "real" solution to your "real problem".
The voicemail number is the same as it was when I set it up the first time. BTW, using Google Voice is not the "real" solution to my "real problem". If you don't know the answer to the question or you think no one else here will, you don't have to emphasize your love of Google Voice, I just don't want to use it so I am trying to figure out how to fix it. Thank you.
Oh, and maybe you should change your user name if you hate AT&T so much.
Since the majority of my searches show that most are on the $30 T Mobile plan proper and can call to deactivate VM. I have a question for Straight Talk users with the T Mobile SIM:
I have read that the ATT SIM supports conditional call forwarding, however the T Mobile does not. What happens when you want to have GV handle your voicemail? According to Straight Talk FAQ:
Can I turn off the voice mail feature?
The voice mail feature cannot be turned off. If you do not want to use Voice Mail, please do not set it up.
Click to expand...
Click to collapse
Is that it -just don't set it up? GV will take it after so many rings? What about on busy?
Basically the instructions on the T-Mobile side were written on the inside of the pink dress worn by some chick named "Carly", which happens to be balled up on the floor next to me right now.
Google said they would dispatch a hot intern to handle the configuration on their side and create a custom voicemail message at my request.
Should be all set. YMMV.
I'm worried that not setting up the voicemail on the ST won't work since your callers will be redirected to "this person doesn't have voicemail setup blah blah". I'm still not sure that Tmobile ST will work for me since I depend on GV
jimmyz said:
I'm worried that not setting up the voicemail on the ST won't work since your callers will be redirected to "this person doesn't have voicemail setup blah blah". I'm still not sure that Tmobile ST will work for me since I depend on GV
Click to expand...
Click to collapse
Agreed, not sure what the process is at ST and I do have a SIM on standby, however I am running the T-Mobile proper ($30 plan as everyone) right now and my request to disable voicemail was immediately and courteously granted. NO ONE is getting this number anyhow, so I think it will work out in the long run. I'm jazzed about the game changing GV features.
Still exploring options on outbound calling via WiFi and network data while running around, however have set up a OBI100 adapter/DECT phone successfully with GV while at home. Great rig.
How to get Google Voicemail on StraightTalk (with T-Mobile SIM card)
I think I found the answer to this at: http://forum.xda-developers.com/showthread.php?t=1639804#post27208502
Angrymanhand's solution can also work to get Google Voice (GV) voicemail from Straight Talk if you are using their T-Mobile SIM card. For example, using the lovely cyanogenmod7 on my rooted old Motorola MB200, here are the steps I took:
I did not call customer service to get them to turn off my Straight Talk/ T-Mobile voicemail, since I don't think I'll need to.
In your cell phone (not GV)'s contacts list or address book, add a new contact with your Straight Talk/T-mobile mobile number (NOT your GV number).
While adding this new contact, select the Option to send your incoming calls for this contact straight to voicemail.
Call Settings > Voicemail Settings > Write down this number, and then change it to your new GV number.
I also UNchecked the LED voicemail notification box (so I won't even KNOW if my phone tries to tell me about Straight Talk/ T-Mobile voicemails).
adellefrank said:
I think I found the answer to this at: http://forum.xda-developers.com/showthread.php?t=1639804#post27208502
Angrymanhand's solution can also work to get Google Voice (GV) voicemail from Straight Talk if you are using their T-Mobile SIM card. For example, using the lovely cyanogenmod7 on my rooted old Motorola MB200, here are the steps I took:
I did not call customer service to get them to turn off my Straight Talk/ T-Mobile voicemail, since I don't think I'll need to.
In your cell phone (not GV)'s contacts list or address book, add a new contact with your Straight Talk/T-mobile mobile number (NOT your GV number).
While adding this new contact, select the Option to send your incoming calls for this contact straight to voicemail.
Call Settings > Voicemail Settings > Write down this number, and then change it to your new GV number.
I also UNchecked the LED voicemail notification box (so I won't even KNOW if my phone tries to tell me about Straight Talk/ T-Mobile voicemails).
Click to expand...
Click to collapse
Good thing for noobs helping noobs
adellefrank said:
I think I found the answer to this at: http://forum.xda-developers.com/showthread.php?t=1639804#post27208502
Angrymanhand's solution can also work to get Google Voice (GV) voicemail from Straight Talk if you are using their T-Mobile SIM card. For example, using the lovely cyanogenmod7 on my rooted old Motorola MB200, here are the steps I took:
I did not call customer service to get them to turn off my Straight Talk/ T-Mobile voicemail, since I don't think I'll need to.
In your cell phone (not GV)'s contacts list or address book, add a new contact with your Straight Talk/T-mobile mobile number (NOT your GV number).
While adding this new contact, select the Option to send your incoming calls for this contact straight to voicemail.
Call Settings > Voicemail Settings > Write down this number, and then change it to your new GV number.
I also UNchecked the LED voicemail notification box (so I won't even KNOW if my phone tries to tell me about Straight Talk/ T-Mobile voicemails).
Click to expand...
Click to collapse
I tried this on my GS2 with CM9 but it didn't work
On my wife's GSM Galaxy Nexus, running JB 4.1.1, all incoming calls are getting forwarded directly to voicemail. I've tried quite a few things to remedy the issue, but to no avail. Here are some of the relevant details.
Phone worked fine for at least a week after the JB update.
She can place calls without any problem.
She can receive email and browse the web without issue, both on WiFi and on 3G/H.
I can forward her phone to our home number and the forwarding works perfectly.
We use Google Voice for our voicemail service. When I try to reset voicemail settings to our cellular carrier (AT&T), the phone does NOT seem to reset the voicemail numbers (they still appear as her Google Voice number). However, when I do remove Google Voice and then call the phone, I get a message that her voicemail is not set up. Which makes sense: we've never set up AT&T voicemail.
I've done a factory reset: calls still go straight to voicemail. And the voicemail number after a factory reset is STILL her Google Voice number.
Any help would be greatly appreciated!
Did you port the # to Google voice? I that would explain the settings sticking after reset.. It sounds like a GV issue and not a phone issue
Sent from my Galaxy Nexus using xda premium
KevinAlbrecht said:
Did you port the # to Google voice? I that would explain the settings sticking after reset.
Click to expand...
Click to collapse
No, we did not. I'd agree with you that it's a Google Voice issue...except everything was working fine up until one or two days ago. Calls both in and out worked without issue, as did voicemail.
Very strange. I'm going to contact AT&T to get their take on things.
AT&T seem to think its a bad SIM card. I'm going to pick up a new one tomorrow.
last time this happened my girlfriend somehow added me to the auto reject list lol
Crittias said:
AT&T seem to think its a bad SIM card. I'm going to pick up a new one tomorrow.
Click to expand...
Click to collapse
I'm not sure if you said calling to google voice number wouldn't work or calling the mobile number...
If it's the mobile, its not a gvoice issue..
I really would not think that a sim card would cause the problem itselt, but it might reset your forwarding options... I dont know.. you can try this if it doesn't work...
dial #002#
this will reset ALL of your call forwarding options just in case something is wrong / corrupt there... after you verify that calls to the number work, then you can setup the conditional call forwarding..
pdxtechdoctor said:
I really would not think that a sim card would cause the problem itselt, but it might reset your forwarding options... I dont know.. you can try this if it doesn't work...
dial #002#
this will reset ALL of your call forwarding options just in case something is wrong / corrupt there... after you verify that calls to the number work, then you can setup the conditional call forwarding..
Click to expand...
Click to collapse
Great idea. I thought something similar, but when I try to enter any call forwarding codes (like the one above), I get "Call forwarding connection problem or invalid MMI code." Again, this leads me to think that perhaps the sim card really is the problem. If not, it's an AT&T network setup issue.
I'll post again later today with whatever progress I've made. Thanks for trying to help!
Picked up a new sim card, and it completely resolved the problem. Strange, but whatever. As long as the wife's phone is working, all is well!
Anyone having an issue with call forwarding not being able to be set up? I use youmail for voicemail and today I went to set it up on my 5X, It couldn't forward the calls. When I went into the call settings to try to manually enter the code I get an error. It will not allow me to forward. Anyone else have this issue?
The exact message I get is:
"Call settings error
Unexpected response from network"
Opps meant to post this in Q&A. I reported to the mods to move
Bump on this.
Using a Nexus 5X trying to setup call forwarding, and I get the same error when configuring it from the phone application, and "Call Forwarding, Connection problem or invalid MMI code" when using the MMI code. Same thing happens when I try to configure it using a Nexus 6 running Marshmallow.
Tested fine on an AT&T branded HTC A9 running marshmallow though, so it seems to only affect the Vanilla flavor of the OS.
I had to call AT&T and have them manually do it but it's still not working correctly. If I dont answer the call it goes to my AT&T voicemail but if I reject the call it goes to youmail even though in call settings it's all set to youmail. I'm going to call AT&T tomorrow and try to figure it out.
Sent from my Nexus 5X using Tapatalk
I had the same issue. I had to call them and they made changes to the hd and standard voice call forwarding sections and that fixed it.
chocmatic said:
I had the same issue. I had to call them and they made changes to the hd and standard voice call forwarding sections and that fixed it.
Click to expand...
Click to collapse
So after a call to them and mentioning this and telling them with no answer it was still going to my AT&T VM she checked and sure enough it wasn't provisioned correctly. Now everything works as it should
After reading this I called AT&T and passed on the information. She told me that I was provisioned correctly and entered my IMEI in their system. Still can't get HD Voice or Call Forwarding working. Any other tips that may help??
Ralph
rdecker692000 said:
After reading this I called AT&T and passed on the information. She told me that I was provisioned correctly and entered my IMEI in their system. Still can't get HD Voice or Call Forwarding working. Any other tips that may help??
Ralph
Click to expand...
Click to collapse
I had the same issue, even got my nano-sim swapped again. Turned out it was the HD Voice feature. N5X supports HDV, AT&T provisioned it correctly but this feature causes communication failure to AT&T network when try to change/update call forwarding. The ATT tech guy disabled HD Voice on my account, I can now change/update the forwarding numbers again. The fix might be temporary though, ATT regularly does network sweep and it might just automatically turn on HDV feature again when it detects your phone supports it. A permanent solution would be for Google to add an option to manually disable HDV on the phone in the next update.
Sorry for the 2-year old thread bump, but I have a relevant update...
It now appears that the stock dialer can properly provision the call forwarding settings on AT&T. Settings --> calls ---> call forwarding ---> update busy/unanswered/unreachable. I reached out to AT&T support after changing and they confirmed it was properly set on their end. Though, FWIW, I previously had AT&T set the forwarding settings, but had to pull the SIM to test an iPhone. It seems to have reset the forwarding settings, which is why I had to mess with this again in the first place...
I have used google voice for my business for the past 8 years or so and never had issues w/ GV voicemails until recently. Now, when I get a call on my GV # and don't answer, the call goes directly to my carrier voicemail w/ no way to fix - I've tried everything. Anyone else? Is this a back-end issue w/ Google?
edit: the verizon call forwarding does work but it forwards all calls to my GV voicemail now w/ no way to seperate between personal and business.
in_dmand said:
I have used google voice for my business for the past 8 years or so and never had issues w/ GV voicemails until recently. Now, when I get a call on my GV # and don't answer, the call goes directly to my carrier voicemail w/ no way to fix - I've tried everything. Anyone else? Is this a back-end issue w/ Google?
edit: the verizon call forwarding does work but it forwards all calls to my GV voicemail now w/ no way to seperate between personal and business.
Click to expand...
Click to collapse
I haven't had any issues, I use google voice as a second phone number and it's been working fine. I just popped my sim out of my old phone, put it in the new pixel 3 and installed google voice and I was back up and running, didn't do a thing else. I also use it for my voicemail though, so I actually want the situation in your edit...
Are you somehow forwarding from google voice back to your carrier number? Without any forwarding at all it should behave as 2 totally separate lines, carrier # to carrier voicemail, gv # to gv voicemail, so if gv is going to carrier voicemail then there's something somewhere telling it to... I'm not aware of any backend problems with Google in this stuff, mine seems to be working fine, but you could try their support maybe...
kerobrat said:
I haven't had any issues, I use google voice as a second phone number and it's been working fine. I just popped my sim out of my old phone, put it in the new pixel 3 and installed google voice and I was back up and running, didn't do a thing else. I also use it for my voicemail though, so I actually want the situation in your edit...
Are you somehow forwarding from google voice back to your carrier number? Without any forwarding at all it should behave as 2 totally separate lines, carrier # to carrier voicemail, gv # to gv voicemail, so if gv is going to carrier voicemail then there's something somewhere telling it to... I'm not aware of any backend problems with Google in this stuff, mine seems to be working fine, but you could try their support maybe...
Click to expand...
Click to collapse
Thanks for chiming in. Yeah I didn't port my number so I have the gv # forwarded to my carrier number. Is there another way to keep them both separate?
I'm not sure, I think just forwarding one to another is the only way to get them commingled like that...
Same issue here. Worked fine for the last 5+ years. As soon as I got the 3 that was the end of that. Can't get it working no matter what I try.
I have the same issue: calls don't ring and go straight to voicemail. Do Not Disturb is off. Verizon is my carrier.
I've used GV for years with several phones: 2XL, Moto X, LG G3.
As an aside, I'm noticing missed notifications using other apps, too. I'm wondering if it has to do with Android 9 notifications?
I ported my number to GV about a year ago. I use it for everything, calls, texting , and voicemail. I knew it was working, but I just tested to double check, and all is well.
Go to voice.google.com on a web browser. Click side menu select legacy. Click settings gear. Deactivate Google voicemail on this phone (your mobile). Then activate Google voicemail mail on said phone. Dial the code and it should work. I had to do this yesterday on att
Sent from my Pixel 3 XL using Tapatalk