Develop Bugs

T-Mobile Dash Voicemail Issues

Hello everyone,
I have been using youmail's voicemail service for some time now, but I am having some problems with my new Dash. My missed calls are being forwarded correctly, but my voice mail short cut, 1, is not working correctly. I change the voice mail number, Start -> Settings -> Phone -> Call Options, but when I reboot my phone it reverts to the default T-Mobile voicemail number. My question is does anyone know of a way to make this change permament. I asked youmail support, but they said to ask T-mobile. T-Mobile told me to use their voicemail service. Hopefully, y'all can help.

gomez6211 said:
Hello everyone,
I have been using youmail's voicemail service for some time now, but I am having some problems with my new Dash. My missed calls are being forwarded correctly, but my voice mail short cut, 1, is not working correctly. I change the voice mail number, Start -> Settings -> Phone -> Call Options, but when I reboot my phone it reverts to the default T-Mobile voicemail number. My question is does anyone know of a way to make this change permament. I asked youmail support, but they said to ask T-mobile. T-Mobile told me to use their voicemail service. Hopefully, y'all can help.
Click to expand...
Click to collapse
I have Youmail voicemail. it's working fine. Did you tell Youmail it was a new phone? Don't they have some setup number you have to dial

Setting up Google Voice as Voicemail - Help Needed

Hey everyone...so I've read that it is possible to set up Google Voice for my carrier's visual voicemail. I tried doing it by going to google.com/voice, logging in, adding my carrier's number, and activating it, but when I go to the Voice app, it says my carrier isn't set up to use Google Voicemail or something along those lines.
I'm hoping there's someone with an EVO who uses Google Voice to display voicemail for primary/carrier number. If someone knows how to do it, please tell me how you set it up! Thanks

The talk app can't do it automatically. Go to Google.com/voice. There is a spot in the settings for voicemail that tells you what to dial to setup conditional call forwarding on Sprint.
Sent from my EVO using Tapatalk

jabbawalkee said:
Hey everyone...so I've read that it is possible to set up Google Voice for my carrier's visual voicemail. I tried doing it by going to google.com/voice, logging in, adding my carrier's number, and activating it, but when I go to the Voice app, it says my carrier isn't set up to use Google Voicemail or something along those lines.
I'm hoping there's someone with an EVO who uses Google Voice to display voicemail for primary/carrier number. If someone knows how to do it, please tell me how you set it up! Thanks
Click to expand...
Click to collapse
I received that message too. Like, jabba said, you just activate your number through google voice. They'll give you a number to dial into the key pad that starts with a *xxxxxxxxxxx. When you click "call" you'll hear a couple beeps then the call disconnects after 3 seconds.
Also, you might have to go into the phones voicemail settings (through the voice mail widget) and set it to google voice (instead of carrier VM).
I did this today and tested it out. Works perfectly.

Is there any way to reduce the number of rings before VM pickup when using the conditional forwarding to google voice? I had it set up for a while but it took so long to pick up that I switched it back to the sprint visual vm.

One cannot alter the number of rings
before voicemail hits on Sprint's network. This is a carrier setting.
__
Thumbed wirelessly from my HTC EVO 4G thru Sprint PCS. Please excuse any typos.

parousia15 said:
I received that message too. Like, jabba said, you just activate your number through google voice. They'll give you a number to dial into the key pad that starts with a *xxxxxxxxxxx. When you click "call" you'll hear a couple beeps then the call disconnects after 3 seconds.
Also, you might have to go into the phones voicemail settings (through the voice mail widget) and set it to google voice (instead of carrier VM).
I did this today and tested it out. Works perfectly.
Click to expand...
Click to collapse
Thank you. I did that last night but wasn't sure if it worked because I was still getting that popup
marctronixx said:
One cannot alter the number of rings
before voicemail hits on Sprint's network. This is a carrier setting.
__
Thumbed wirelessly from my HTC EVO 4G thru Sprint PCS. Please excuse any typos.
Click to expand...
Click to collapse
I also read about this that some people were NOT receiving calls and it would go straight to voicemail. Has this been the case with any of you?

Yes...this has been happening to me and I still can't get Google Voice set up...ARGH!!!! so frustrating
ZDK

Google Voice

Anyone have any difficulty setting google voice as their voicemail option?
I loaded the GV app, went through the sign in and choosing when to use my GV number... but when it comes to what voicemail option I prefer using (regular or GV) I don't see where to select GV. I also tried calling the *28mynumber in the initial voicemail option settings, but it rings a few times then hangs up.
Any ideas?

I believe there are more options to setup GV voicemail when accessed via webpage vs Gv app.
To fix the stock voicemail, contact sprint and they can reset it for you within minutes

sewhuy said:
I believe there are more options to setup GV voicemail when accessed via webpage vs Gv app.
To fix the stock voicemail, contact sprint and they can reset it for you within minutes
Click to expand...
Click to collapse
Everything is set up right via the webpage... I just can't get to the usual screen that gives one the option to select which voicmail I want to use, GV or the one that is on the phone.
Does Samsung not allow it's phones to change the voicemail settings?

You don't need to set it in the phone. Once you run through the install of the Google Voice app just make sure on the GV webpage is has your phone number set to use GV as your voicemail and your all set. I was worried about this too as my EVO has the option to change voicemail providers.

xJeganx said:
You don't need to set it in the phone. Once you run through the install of the Google Voice app just make sure on the GV webpage is has your phone number set to use GV as your voicemail and your all set. I was worried about this too as my EVO has the option to change voicemail providers.
Click to expand...
Click to collapse
Awesome, thanks!
One question, have you ever gotten a call to your non GV number and have it go straight to voicemail? I was testing what you put above, and the first couple of times the test call went straight to GV.

MILH0U5E said:
Awesome, thanks!
One question, have you ever gotten a call to your non GV number and have it go straight to voicemail? I was testing what you put above, and the first couple of times the test call went straight to GV.
Click to expand...
Click to collapse
Hmm not sure on that. My first test the phone rang out like normal and then went to voicemail. Check the GV website under Settings>Phone>Edit Mobile>Show Advanced and check at the bottom where it says Forwarding Options and lists Ring my other devices or go straight to voicemail.

Google voicemail on Tmobile's $30 Monthly 4G plan

Has anyone been successfully able to get Google Voicemail to work on the GN for this plan? I configured the settings but the caller does not get the voicemail greeting, just keeps ringing. I have also disabled the carrier voicemail. Any steps to get this to work is appreciated. Thanks in advance.

I don't have a Nexus yet, but did you properly register your phone on Voice? Specifically through the settings page? Typically, Voice gives you a number to dial on your phone to "activate" it.

I have this plan, and use google voice exclusively. It will work, if you set up voicemail in the google voice settings from desktop pc. You have to activate voicemail for that phone.
You can't do it through the app, cause it normally does call forwarding (just skip that setting during app setup). but call forwarding is disabled on pre-paid plans. so that is why you disable carrier voicemail. so when someone calls it will ring and ring, till google voice assumes no one is answering and sends the call to voicemail.

Luxferro said:
I have this plan, and use google voice exclusively. It will work, if you set up voicemail in the google voice settings from desktop pc. You have to activate voicemail for that phone.
You can't do it through the app, cause it normally does call forwarding (just skip that setting during app setup). but call forwarding is disabled on pre-paid plans. so that is why you disable carrier voicemail. so when someone calls it will ring and ring, till google voice assumes no one is answering and sends the call to voicemail.
Click to expand...
Click to collapse
I'm on prepaid as well... and i'm assuming you mean Google Voicemail? If so i'll have to try this out.

Luxferro said:
I have this plan, and use google voice exclusively. It will work, if you set up voicemail in the google voice settings from desktop pc. You have to activate voicemail for that phone.
You can't do it through the app, cause it normally does call forwarding (just skip that setting during app setup). but call forwarding is disabled on pre-paid plans. so that is why you disable carrier voicemail. so when someone calls it will ring and ring, till google voice assumes no one is answering and sends the call to voicemail.
Click to expand...
Click to collapse
Thanks, I have done what you described but it never goes to voicemail, just keeps ringing. Maybe I missed a step. Anything else I can try?

Do you think it's not working because I had ported my number?

You sure you have google voicemail actived for that number in your google voice settings? If so, it should just work.
Attached is a pic showing the settings I am talking about.

Luxferro said:
You sure you have google voicemail actived for that number in your google voice settings? If so, it should just work.
Attached is a pic showing the settings I am talking about.
Click to expand...
Click to collapse
Yeah, its activated like your screenshot but I did not enter those code on the phone because it errors out on the phone. What do I need to do on the phone other than signing into the GV account? Thanks

If you activated correctly it should just work. maybe you should deactivate it and try again.

Luxferro said:
If you activated correctly it should just work. maybe you should deactivate it and try again.
Click to expand...
Click to collapse
Did you disable the carrier voicemail after GV voicemail was setup or before? Not sure if that matters because I disabled it as the very first thing.

vince2398 said:
Did you disable the carrier voicemail after GV voicemail was setup or before? Not sure if that matters because I disabled it as the very first thing.
Click to expand...
Click to collapse
The order shouldn't matter. Has nothing to do with google voice or it's voice mail.

T-Mobile's prepaid plan does not support unconditional call forwarding, which is required to use Google Voice as the voice mail box on a non-Google Voice number.
However, just using a separate Google Voice number and its voice mail box works fine.
I have the same plan ($30 Monthly4G) I love it (no fees and taxes) except for this lack of unconditional call forwarding.
Hong.

hongcho said:
T-Mobile's prepaid plan does not support unconditional call forwarding, which is required to use Google Voice as the voice mail box on a non-Google Voice number.
However, just using a separate Google Voice number and its voice mail box works fine.
I have the same plan ($30 Monthly4G) I love it (no fees and taxes) except for this lack of unconditional call forwarding.
Hong.
Click to expand...
Click to collapse
I don't think it is required to use google voices voicemail.
While the google voice app on the phone won't be able to setup voicemail (cause of lack of conditional call forwarding), you can activate it through google voice desktop version. As long as your carrier voicemail is disabled (I called them to disable it, and have them turn off web-guard), then when someone calls your google voice number, it will forward to your phone, but if no one answers the phone, after x seconds your google voice voice mail should pick up the call and your phone should show a missed call, and a google voice notification (for the voicemail).
I'm not sure why the OP is having problems. Lots of people have it setup this way.
edit: did you disable web guard too? (you need to call and verify your age). if not, maybe your problem is related to that.

Luxferro said:
I don't think it is required to use google voices voicemail.
While the google voice app on the phone won't be able to setup voicemail (cause of lack of conditional call forwarding), you can activate it through google voice desktop version. As long as your carrier voicemail is disabled (I called them to disable it, and have them turn off web-guard), then when someone calls your google voice number, it will forward to your phone, but if no one answers the phone, after x seconds your google voice voice mail should pick up the call and your phone should show a missed call, and a google voice notification (for the voicemail).
I'm not sure why the OP is having problems. Lots of people have it setup this way.
Click to expand...
Click to collapse
What the previous poster was explaining is that you need to use google voice all-in to get this feature. Yes it works as you describe with the GV number, but not with the T-mobile number, as I understand it.

martonikaj said:
What the previous poster was explaining is that you need to use google voice all-in to get this feature. Yes it works as you describe with the GV number, but not with the T-mobile number, as I understand it.
Click to expand...
Click to collapse
That's pretty much the only way to use google voice without making a big confusing mess for the phone owner and their callers. At least IMO. I thought that is what the OP was trying to do.

martonikaj said:
What the previous poster was explaining is that you need to use google voice all-in to get this feature. Yes it works as you describe with the GV number, but not with the T-mobile number, as I understand it.
Click to expand...
Click to collapse
Yes, that was what I was attempting to say if I can ever be good at explaining myself. http : //support.t-mobile.com/message/53150
I really really wish that T-Mobile support unconditional call forwarding for this monthly prepaid plans. As far as I can see the only real difference between the prepaid and the post-paid plans are exactly that: you pay for the next month or for the previous month.
Hong.

martonikaj said:
What the previous poster was explaining is that you need to use google voice all-in to get this feature. Yes it works as you describe with the GV number, but not with the T-mobile number, as I understand it.
Click to expand...
Click to collapse
Sorry for the confusion. Yes I am trying to use GV voicemail on the Tmobile number not the GV number. The GV number works fine but my primary number is the Tmobile number so I need voicemail on that number (preferably GV and not the carriers). Thanks

Oh man I had them disable my voicemail so I could use this feature, should have read this first.
Are there any alternatives? Workarounds? I would really like to keep my tmobile number and still use google voice on this plan.

So I'm a little bit confused about what you guys are saying. Is it possible to set up voicemail through Google voice on T-mobile's monthly4G plans? If so could someone put up a guide or something? I added my phone number to my Google account and got to the point where I could enter the code as a regular phone number (the MMI code) and my phone gives me the error saying call forwarding isn't supported. TIA

narlynarwhal said:
So I'm a little bit confused about what you guys are saying. Is it possible to set up voicemail through Google voice on T-mobile's monthly4G plans? If so could someone put up a guide or something? I added my phone number to my Google account and got to the point where I could enter the code as a regular phone number (the MMI code) and my phone gives me the error saying call forwarding isn't supported. TIA
Click to expand...
Click to collapse
Check the other $30 prepaid thread for more info.
Basically if you just want to use GV for Voicemail and not calls, you have to call and tell T-Mobile that you'd like to cancel your T-Mobile Voicemail service. Then you'll be able to set up GV for Voicemail at that point.
The issue is that the way GV normally works for Voicemail is your T-Mo # receives it then forwards to GV #. Most prepaid plans don't offer call forwarding so it won't work.
Of course if you're all-in and ported or using GV as your primary number, then you just use that and GV handles Voicemail normally.

Google Voice Not Working on AT&T

Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
I went through the normal voicemail set up on the Google Voice app, but noticed that I was not getting voicemails when people called. I tried calling my number on another line and got the "This number is out of order error message". I called AT&T and got set up with a carrier VM just to make sure I had something that worked.
I went back to the Google voice settings page on the website and re-registered my phone and tried to run the code that would forward calls to my Google Voice number. When I entered the code, it says "MMI Code started" and then comes back with "Call forwarding Connection problem or invalid MMI code".
I then tried re-doing set up on the Google Voice App on Android and still no luck. Then I tried setting up a conditional forwarding in the settings menu of the Phone under "Calls>Call Forwarding" to my google voice number and I get a "Call settings error, Unexepcted response from network".
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?

I'm getting the same exact problem and also on ATT. Can't seem to figure out what the issue is...

Works fine here just check on computer to forward calls use your at&t number

Try putting your SIM in another phone in order to issue the conditional call forwarding command, then put it back in the 5X. This is a network dependent feature which should continue to be in force until you cancel it (regardless of which phone you are using).

tlopez1973 said:
Works fine here just check on computer to forward calls use your at&t number
Click to expand...
Click to collapse
Thanks for the reply, TLopez. Are you using AT&T? When I go on my account page for AT&T, it says you have to enter a set of codes on the phone to set it up and can't set it up on-line.

charmcitybryan said:
Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?
Click to expand...
Click to collapse
I am in the same boat as you. As far as I can tell the problem is with the way AT&T configured the account when we swapped SIM's. (Since you went from a Nexus 5 to the 5X, I'm assuming that you had AT&T give you a new Nano-SIM to replace the Micro-SIM that was in your 5).
From what I have been able to piece together all Smart Phone Voicemail accounts being provisioned now by AT&T are setup with Visual Voicemail and that setup is not allowing the provisional forwarding that Google Voice requires to become the Voicemail provider for the number.
When I look on my 5X under Dialer App -> Menu -> Settings -> Calls -> Call Forwarding
the Settings for "When busy", "When unanswered ", & "When unavailable" are "Off", "Off", & "Disabled".
When I look at these setting on an AT&T phone that was provisioned a few years ago, those setting show the AT&T voicemail access number.
I've talked to three different CSR's on the business account line and they had no useful information.

Same issue
I am also having the same issue. I switched from Nexus 4 to Nexus 5X and it seems AT&T network is not allowing call forwarding to be enabled.
Here is what I have tried but still now fix:
1.) Uninstall and reinstall Google Voice app.
2.) Uninstall, reboot, and reinstall Goofle Voice app.
3.) Deactivate and reactivate using instructions on voice.google.com
4.) Try programming forwarding number under Call Settings menu.
5.) Talk to AT&T chat support. No luck...insist the phone is unsupported on network data protocols or some other BS.
Any information would be helpful.

I remember from the past that even if att set has errors on the phone, that it worked anyway. I have been using gv since the nexus one and it was sketchy back then. I havent' had any problems for a couple years. The new sim might F it up. But it works for me. I have been involved in many GV threads in the past. It might help to read some of those. The web interface GV is the key. It has mostly to do with the settings on your end, not att. They don't know **** all anyway.
I'm going to search and see what I can find. I have used GV and att exclusively since 2010, and It's never really failed.
To be clear, I'm using a 5x with an Att SIM, I do not have GV installed on the N5X and things work normally, both GV # and SIM associated att # both go to GV VM and Notifications come through hangouts and both numbers ring the handset.
post here for Q's about web interface. I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.

jbrinkley said:
I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.
Click to expand...
Click to collapse
But you didn't change SIMs when you moved to your 5X, correct?
That has been my experience with GV and new phones in the past. As long as the account was configured correctly on the previous phone, there was nothing that needed to be done on the new phone, since all the conditional forwarding was already setup on the network side.

yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #

jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
Click to expand...
Click to collapse
Yea, if I go into that menu and try to change the values it just returns an error, I am not able to change the values from "off" and "disabled". And even with those showing "off" and "disabled" AT&T's voicemail works correctly.

what about voicemail setting? I have "your carrier" not gv.

jbrinkley said:
what about voicemail setting? I have "your carrier" not gv.
Click to expand...
Click to collapse
I have tried both setting, it makes no difference.
I even have had AT&T turn off VM on the network side, that didn't help at all.
At this point I'm not sure if "Conditional forwarding" is not available on newly provisioned lines or that the Nexus 5X doesn't have the tools to setup conditional forwarding.
I have a SIM adapter on order, when that comes in I will try to do the GV configuration on my old HTC M7 to see if that makes any difference. I don't really think that it will, but it sounds like a less frustrating step than calling into AT&T repeatedly until I happen across a CSR that knows how to setup conditional forwarding on the network side. (Or that knows conclusively that it is not possible on new SIM activations.)

read this page. it's something easy, it has to be. I have set up other people on gv with the same phones. Never had a problem but its in the details.
I do wish you good luck.
https://productforums.google.com/forum/#!msg/voice/aYqCm2rIPd4/mpv3OmKVEyUJ

jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
Click to expand...
Click to collapse
So yes, in this case, I can't seem to add my Google Voice number to those fields. When I go in, all fields are "off" and if I try to input my GV number for any of them, I get an error that states "Unexpected response from network"
Even if I try to input another number altogether, i.e. my home or work number, I get the same response.

I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.

letM3in said:
I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.
Click to expand...
Click to collapse
I have changed phones between iOS and Android several times, never had issues with GV until my first Nexus (which is the 5x). The MMI codes that GV gives would not work, and from the call screen, if i clicked on the (...) in the top right corner i could go to 'settings', but it still wouln't take my GV number.
I spent 2 hours with ATT, she was very very helpful and got "advanced support" to help. Eventually, ATT changed all 3 of my "conditional call forwarding" to my GV number, but it still went to my ATT voicemail. ATT lady started to conference Google in for help. I had to leave the call, but several hours later i started getting VM thru GV. I'm not sure if the conditional call forwarding numbers just needed time to activate across the network (ATT Lady said that it didn't), or if when she spoke to Google they figured something out.
Good luck everyone. The problem is resolvable with ATT help, I wish I had more details to provide.

I just called my 5X and I got my GV message for when a call is missed. I am coming from a Moto X 2014 that had GV setup as the VM and all I did was move my sim from that phone to the 5X. Not that this helps anyone with a problem, but figured I would chime in on my scenario that does work.

I was having same issue... Seems the only way to resolve is to contact Att. The CSR I spoke with on chat was very knowledgeable of this issue and resolved it in less than 5 minutes. Even still... It's an unnecessary inconvenience

I've had this issue in the past, it randomly started happening on my prior M8. Nothing worked...no MMI codes, online meetings, manual call forward numbers, nothing...I ended up getting it resolved by having ATT advanced technical support manually edit the forwarding scenarios and numbers on the back end. Even they were confused as to why it was happening, and I had to get to the second level of advanced support before the technician had the correct access rights to edit the numbers. This was back in July-ish, and they had been apparently going through some significant "non-cystomer-facing" changes to their backbend VM systems.. All GV working fine for me asof now, and I'm still using the same Nano-SIM card on my 5X that cane from that M8.