Develop Bugs

Setting up Google Voice as Voicemail - Help Needed

Hey everyone...so I've read that it is possible to set up Google Voice for my carrier's visual voicemail. I tried doing it by going to google.com/voice, logging in, adding my carrier's number, and activating it, but when I go to the Voice app, it says my carrier isn't set up to use Google Voicemail or something along those lines.
I'm hoping there's someone with an EVO who uses Google Voice to display voicemail for primary/carrier number. If someone knows how to do it, please tell me how you set it up! Thanks

The talk app can't do it automatically. Go to Google.com/voice. There is a spot in the settings for voicemail that tells you what to dial to setup conditional call forwarding on Sprint.
Sent from my EVO using Tapatalk

jabbawalkee said:
Hey everyone...so I've read that it is possible to set up Google Voice for my carrier's visual voicemail. I tried doing it by going to google.com/voice, logging in, adding my carrier's number, and activating it, but when I go to the Voice app, it says my carrier isn't set up to use Google Voicemail or something along those lines.
I'm hoping there's someone with an EVO who uses Google Voice to display voicemail for primary/carrier number. If someone knows how to do it, please tell me how you set it up! Thanks
Click to expand...
Click to collapse
I received that message too. Like, jabba said, you just activate your number through google voice. They'll give you a number to dial into the key pad that starts with a *xxxxxxxxxxx. When you click "call" you'll hear a couple beeps then the call disconnects after 3 seconds.
Also, you might have to go into the phones voicemail settings (through the voice mail widget) and set it to google voice (instead of carrier VM).
I did this today and tested it out. Works perfectly.

Is there any way to reduce the number of rings before VM pickup when using the conditional forwarding to google voice? I had it set up for a while but it took so long to pick up that I switched it back to the sprint visual vm.

One cannot alter the number of rings
before voicemail hits on Sprint's network. This is a carrier setting.
__
Thumbed wirelessly from my HTC EVO 4G thru Sprint PCS. Please excuse any typos.

parousia15 said:
I received that message too. Like, jabba said, you just activate your number through google voice. They'll give you a number to dial into the key pad that starts with a *xxxxxxxxxxx. When you click "call" you'll hear a couple beeps then the call disconnects after 3 seconds.
Also, you might have to go into the phones voicemail settings (through the voice mail widget) and set it to google voice (instead of carrier VM).
I did this today and tested it out. Works perfectly.
Click to expand...
Click to collapse
Thank you. I did that last night but wasn't sure if it worked because I was still getting that popup
marctronixx said:
One cannot alter the number of rings
before voicemail hits on Sprint's network. This is a carrier setting.
__
Thumbed wirelessly from my HTC EVO 4G thru Sprint PCS. Please excuse any typos.
Click to expand...
Click to collapse
I also read about this that some people were NOT receiving calls and it would go straight to voicemail. Has this been the case with any of you?

Yes...this has been happening to me and I still can't get Google Voice set up...ARGH!!!! so frustrating
ZDK

[Q] Straight Talk T Mobile and Google Voice "All-In"

Since the majority of my searches show that most are on the $30 T Mobile plan proper and can call to deactivate VM. I have a question for Straight Talk users with the T Mobile SIM:
I have read that the ATT SIM supports conditional call forwarding, however the T Mobile does not. What happens when you want to have GV handle your voicemail? According to Straight Talk FAQ:
Can I turn off the voice mail feature?
The voice mail feature cannot be turned off. If you do not want to use Voice Mail, please do not set it up.
Click to expand...
Click to collapse
Is that it -just don't set it up? GV will take it after so many rings? What about on busy?

Basically the instructions on the T-Mobile side were written on the inside of the pink dress worn by some chick named "Carly", which happens to be balled up on the floor next to me right now.
Google said they would dispatch a hot intern to handle the configuration on their side and create a custom voicemail message at my request.
Should be all set. YMMV.

I'm worried that not setting up the voicemail on the ST won't work since your callers will be redirected to "this person doesn't have voicemail setup blah blah". I'm still not sure that Tmobile ST will work for me since I depend on GV

jimmyz said:
I'm worried that not setting up the voicemail on the ST won't work since your callers will be redirected to "this person doesn't have voicemail setup blah blah". I'm still not sure that Tmobile ST will work for me since I depend on GV
Click to expand...
Click to collapse
Agreed, not sure what the process is at ST and I do have a SIM on standby, however I am running the T-Mobile proper ($30 plan as everyone) right now and my request to disable voicemail was immediately and courteously granted. NO ONE is getting this number anyhow, so I think it will work out in the long run. I'm jazzed about the game changing GV features.
Still exploring options on outbound calling via WiFi and network data while running around, however have set up a OBI100 adapter/DECT phone successfully with GV while at home. Great rig.

How to get Google Voicemail on StraightTalk (with T-Mobile SIM card)
I think I found the answer to this at: http://forum.xda-developers.com/showthread.php?t=1639804#post27208502
Angrymanhand's solution can also work to get Google Voice (GV) voicemail from Straight Talk if you are using their T-Mobile SIM card. For example, using the lovely cyanogenmod7 on my rooted old Motorola MB200, here are the steps I took:
I did not call customer service to get them to turn off my Straight Talk/ T-Mobile voicemail, since I don't think I'll need to.
In your cell phone (not GV)'s contacts list or address book, add a new contact with your Straight Talk/T-mobile mobile number (NOT your GV number).
While adding this new contact, select the Option to send your incoming calls for this contact straight to voicemail.
Call Settings > Voicemail Settings > Write down this number, and then change it to your new GV number.
I also UNchecked the LED voicemail notification box (so I won't even KNOW if my phone tries to tell me about Straight Talk/ T-Mobile voicemails).

adellefrank said:
I think I found the answer to this at: http://forum.xda-developers.com/showthread.php?t=1639804#post27208502
Angrymanhand's solution can also work to get Google Voice (GV) voicemail from Straight Talk if you are using their T-Mobile SIM card. For example, using the lovely cyanogenmod7 on my rooted old Motorola MB200, here are the steps I took:
I did not call customer service to get them to turn off my Straight Talk/ T-Mobile voicemail, since I don't think I'll need to.
In your cell phone (not GV)'s contacts list or address book, add a new contact with your Straight Talk/T-mobile mobile number (NOT your GV number).
While adding this new contact, select the Option to send your incoming calls for this contact straight to voicemail.
Call Settings > Voicemail Settings > Write down this number, and then change it to your new GV number.
I also UNchecked the LED voicemail notification box (so I won't even KNOW if my phone tries to tell me about Straight Talk/ T-Mobile voicemails).
Click to expand...
Click to collapse
Good thing for noobs helping noobs

adellefrank said:
I think I found the answer to this at: http://forum.xda-developers.com/showthread.php?t=1639804#post27208502
Angrymanhand's solution can also work to get Google Voice (GV) voicemail from Straight Talk if you are using their T-Mobile SIM card. For example, using the lovely cyanogenmod7 on my rooted old Motorola MB200, here are the steps I took:
I did not call customer service to get them to turn off my Straight Talk/ T-Mobile voicemail, since I don't think I'll need to.
In your cell phone (not GV)'s contacts list or address book, add a new contact with your Straight Talk/T-mobile mobile number (NOT your GV number).
While adding this new contact, select the Option to send your incoming calls for this contact straight to voicemail.
Call Settings > Voicemail Settings > Write down this number, and then change it to your new GV number.
I also UNchecked the LED voicemail notification box (so I won't even KNOW if my phone tries to tell me about Straight Talk/ T-Mobile voicemails).
Click to expand...
Click to collapse
I tried this on my GS2 with CM9 but it didn't work

T-Mobile - Google Voice crashes when configuring voicemail

I'm having issues getting Google Voice running on my new phone. I had it running on a G2x just fine. Everytime I get to the stage where it syas it will configure voicemail to use Google Voice it comes back with com.android.phone has stopped.
So far as I can tell it's failing to configure voicemail, however unlike my G2x I can't find the voicemail number setting under the phone settings to see what it is set to. I don't know if this is a GSIII thing or something to do with ICS.
Anyone else run into problems configuring google voice?

Restart then try launching voice again.it went away for me. The problem I have now is that I cannot get the old voicemail icon to clear.

KeithLM said:
I'm having issues getting Google Voice running on my new phone. I had it running on a G2x just fine. Everytime I get to the stage where it syas it will configure voicemail to use Google Voice it comes back with com.android.phone has stopped.
So far as I can tell it's failing to configure voicemail, however unlike my G2x I can't find the voicemail number setting under the phone settings to see what it is set to. I don't know if this is a GSIII thing or something to do with ICS.
Anyone else run into problems configuring google voice?
Click to expand...
Click to collapse
You just have to change the forwarding calls number to your Google Voice number. That should be all that needs to be done.
Sent from my SGH-T999 using xda app-developers app

I had this problem too. You can change the forwarding numbers in the call settings or go to the Google voice web page and activite voicemail on the device.
This is what fixed it for me
Sent from my SGH-T999 using xda app-developers app

Thanks guys. I've visited the voice web page and got the number there to input on the device. Hopefully that'll do it.

Clearing old VoiceMail Icon
Disable WiFi Calling
De-Activate Voice on Website from Desktop
Uninstall "Google Voice"
Open "Phone" - where you dial out to make calls
Press "Menu" and then "Call Settings"
Change Voicemail Setting to "Carrier"
Enter "Call Forwarding" Options
Leave the First Option Disabled
Disable the last Option, it will reset to your carrier's voicemail number
Make sure the 2-4 options all have your carrier's voicemail number.
Restart phone.
Call it from another phone and leave a voicemail.
Listen to and delete the new voicemail you just left.
Voicemail Icon cleared.
Now you should be able to setup Voice properly.
*NOTE*
Call Forwarding cannot be changed while WiFi calling is active.
Hope this helps.

Thanks
Thank you so much! That worked perfectly!

It appears that T-Mobile locks down the Voicemail settings (where you can configure the direct dial number for voicemail). GV fails to change that when installing the "Google Voice" Voicemail service.
So far's I can tell on my Amaze is this is the number dialed when you hold down "1" or call "123."
T-Mo reps told me this is a third party app problem, when I told them it was Google Voice, the reps said "Call HTC, it's a hardware issue." HTC's technical support had a good laugh at that. T-Mobile's reps are full of it; they just don't like changing the number.

[Q] Verizon Note 4 on AT&T problems with Voicemail Notifications

Hi all, I've been asking around on AC forums and haven't got an answer yet, but going to see if tomorrow I can get to an ATT store for tech help. No help on the phone at all, just 3 different Tech reps going over the same thing again and again, with no result. Tried third party apps Google Voice and Youmail, can't even get the access codes to go through. The phone seems to be having errors, because it's looking for the Verizon Voicemail and even though I was able to set speed dial #2 for dialing ATT's Voicemail service, all I get is Missed Call notifications. Not every missed call leaves a voicemail, so would like some sort of Notification to alert me to my voicemails. Need this feature a lot. When I dial the access codes or even try changing to the ATT voicemail their Way with Holding down "1" , all i get is Call can't be completed and an error code. Also a message at the top of keypad screen saying No Sim, Sim Error. To me it seems like it's trying to dial the Verizon number, and it can't because of being on ATT. Has anyone had this problem?
Does anybody know a workaround. I was able to get google voice forwarded to my cell phone number, but doesn't still give a notification. I do get emails sent, even though send a text is clicked on Google Voicemail. Also spent time with their tech support with no help there. Notifications is Set and I have an alert for it on the Phone's Voicemail setting, so that's not working either. Any help would be greatly appreciated. Thanks.

You can set att voicemail to speed dial 1. I don't know the number. I just downloaded att visual voicemail app and got it to work. In order to set voicemail you need to go to settings>aplications>call>voicemail settings. Then input the number you're trying to use. It will save it as speed dial #1

Google Voice Not Working on AT&T

Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
I went through the normal voicemail set up on the Google Voice app, but noticed that I was not getting voicemails when people called. I tried calling my number on another line and got the "This number is out of order error message". I called AT&T and got set up with a carrier VM just to make sure I had something that worked.
I went back to the Google voice settings page on the website and re-registered my phone and tried to run the code that would forward calls to my Google Voice number. When I entered the code, it says "MMI Code started" and then comes back with "Call forwarding Connection problem or invalid MMI code".
I then tried re-doing set up on the Google Voice App on Android and still no luck. Then I tried setting up a conditional forwarding in the settings menu of the Phone under "Calls>Call Forwarding" to my google voice number and I get a "Call settings error, Unexepcted response from network".
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?

I'm getting the same exact problem and also on ATT. Can't seem to figure out what the issue is...

Works fine here just check on computer to forward calls use your at&t number

Try putting your SIM in another phone in order to issue the conditional call forwarding command, then put it back in the 5X. This is a network dependent feature which should continue to be in force until you cancel it (regardless of which phone you are using).

tlopez1973 said:
Works fine here just check on computer to forward calls use your at&t number
Click to expand...
Click to collapse
Thanks for the reply, TLopez. Are you using AT&T? When I go on my account page for AT&T, it says you have to enter a set of codes on the phone to set it up and can't set it up on-line.

charmcitybryan said:
Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?
Click to expand...
Click to collapse
I am in the same boat as you. As far as I can tell the problem is with the way AT&T configured the account when we swapped SIM's. (Since you went from a Nexus 5 to the 5X, I'm assuming that you had AT&T give you a new Nano-SIM to replace the Micro-SIM that was in your 5).
From what I have been able to piece together all Smart Phone Voicemail accounts being provisioned now by AT&T are setup with Visual Voicemail and that setup is not allowing the provisional forwarding that Google Voice requires to become the Voicemail provider for the number.
When I look on my 5X under Dialer App -> Menu -> Settings -> Calls -> Call Forwarding
the Settings for "When busy", "When unanswered ", & "When unavailable" are "Off", "Off", & "Disabled".
When I look at these setting on an AT&T phone that was provisioned a few years ago, those setting show the AT&T voicemail access number.
I've talked to three different CSR's on the business account line and they had no useful information.

Same issue
I am also having the same issue. I switched from Nexus 4 to Nexus 5X and it seems AT&T network is not allowing call forwarding to be enabled.
Here is what I have tried but still now fix:
1.) Uninstall and reinstall Google Voice app.
2.) Uninstall, reboot, and reinstall Goofle Voice app.
3.) Deactivate and reactivate using instructions on voice.google.com
4.) Try programming forwarding number under Call Settings menu.
5.) Talk to AT&T chat support. No luck...insist the phone is unsupported on network data protocols or some other BS.
Any information would be helpful.

I remember from the past that even if att set has errors on the phone, that it worked anyway. I have been using gv since the nexus one and it was sketchy back then. I havent' had any problems for a couple years. The new sim might F it up. But it works for me. I have been involved in many GV threads in the past. It might help to read some of those. The web interface GV is the key. It has mostly to do with the settings on your end, not att. They don't know **** all anyway.
I'm going to search and see what I can find. I have used GV and att exclusively since 2010, and It's never really failed.
To be clear, I'm using a 5x with an Att SIM, I do not have GV installed on the N5X and things work normally, both GV # and SIM associated att # both go to GV VM and Notifications come through hangouts and both numbers ring the handset.
post here for Q's about web interface. I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.

jbrinkley said:
I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.
Click to expand...
Click to collapse
But you didn't change SIMs when you moved to your 5X, correct?
That has been my experience with GV and new phones in the past. As long as the account was configured correctly on the previous phone, there was nothing that needed to be done on the new phone, since all the conditional forwarding was already setup on the network side.

yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #

jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
Click to expand...
Click to collapse
Yea, if I go into that menu and try to change the values it just returns an error, I am not able to change the values from "off" and "disabled". And even with those showing "off" and "disabled" AT&T's voicemail works correctly.

what about voicemail setting? I have "your carrier" not gv.

jbrinkley said:
what about voicemail setting? I have "your carrier" not gv.
Click to expand...
Click to collapse
I have tried both setting, it makes no difference.
I even have had AT&T turn off VM on the network side, that didn't help at all.
At this point I'm not sure if "Conditional forwarding" is not available on newly provisioned lines or that the Nexus 5X doesn't have the tools to setup conditional forwarding.
I have a SIM adapter on order, when that comes in I will try to do the GV configuration on my old HTC M7 to see if that makes any difference. I don't really think that it will, but it sounds like a less frustrating step than calling into AT&T repeatedly until I happen across a CSR that knows how to setup conditional forwarding on the network side. (Or that knows conclusively that it is not possible on new SIM activations.)

read this page. it's something easy, it has to be. I have set up other people on gv with the same phones. Never had a problem but its in the details.
I do wish you good luck.
https://productforums.google.com/forum/#!msg/voice/aYqCm2rIPd4/mpv3OmKVEyUJ

jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
Click to expand...
Click to collapse
So yes, in this case, I can't seem to add my Google Voice number to those fields. When I go in, all fields are "off" and if I try to input my GV number for any of them, I get an error that states "Unexpected response from network"
Even if I try to input another number altogether, i.e. my home or work number, I get the same response.

I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.

letM3in said:
I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.
Click to expand...
Click to collapse
I have changed phones between iOS and Android several times, never had issues with GV until my first Nexus (which is the 5x). The MMI codes that GV gives would not work, and from the call screen, if i clicked on the (...) in the top right corner i could go to 'settings', but it still wouln't take my GV number.
I spent 2 hours with ATT, she was very very helpful and got "advanced support" to help. Eventually, ATT changed all 3 of my "conditional call forwarding" to my GV number, but it still went to my ATT voicemail. ATT lady started to conference Google in for help. I had to leave the call, but several hours later i started getting VM thru GV. I'm not sure if the conditional call forwarding numbers just needed time to activate across the network (ATT Lady said that it didn't), or if when she spoke to Google they figured something out.
Good luck everyone. The problem is resolvable with ATT help, I wish I had more details to provide.

I just called my 5X and I got my GV message for when a call is missed. I am coming from a Moto X 2014 that had GV setup as the VM and all I did was move my sim from that phone to the 5X. Not that this helps anyone with a problem, but figured I would chime in on my scenario that does work.

I was having same issue... Seems the only way to resolve is to contact Att. The CSR I spoke with on chat was very knowledgeable of this issue and resolved it in less than 5 minutes. Even still... It's an unnecessary inconvenience

I've had this issue in the past, it randomly started happening on my prior M8. Nothing worked...no MMI codes, online meetings, manual call forward numbers, nothing...I ended up getting it resolved by having ATT advanced technical support manually edit the forwarding scenarios and numbers on the back end. Even they were confused as to why it was happening, and I had to get to the second level of advanced support before the technician had the correct access rights to edit the numbers. This was back in July-ish, and they had been apparently going through some significant "non-cystomer-facing" changes to their backbend VM systems.. All GV working fine for me asof now, and I'm still using the same Nano-SIM card on my 5X that cane from that M8.