***** FIXED ***** CALLED AT&T TO RESET VOICEMAIL ***** PLEASE REMOVE THREAD *****
I am using a stock GSM GNex, unrooted, and I noticed, when I receive calls, the caller does not go to voicemail and when I attempt to check voicemail, I am told that I do not have a voicemail box. This is a new problem, because before, I had voicemail and I set it up using AT&T. When I long press the number "1" on the dial pad I get a recording that says to enter the phone number of the party you are trying to reach. I enter my phone number and it says that the number is not listed. I can receive and make calls to anyone no problem, but voicemail all of a sudden stopped working. I went into the phone settings and checked the phone number listed as my voicemail number, it is not the same as my regular phone number, so I changed it to my number and I was getting a busy signal when I tried to check my voicemail after that. Any ideas??? I don't think calling AT&T will do me any good as they think I am using a Galaxy S2 Skyrocket. Please help, I need to get voicemails if I don't get to the phone in time!!
Thanks
I'm not sure how to fix your problem but, have you tried google voice as your voicemail client? Maybe you can use that instead.
To be honest I want to fix the issue and I don't want to use Google Voice. When I did a search before posting this I read a lot of people were using that service, but I want to get the real problem fixed. Thanks though.
Does anyone think the problem could be because I have a Galaxy S2 Skyrocket as my main phone on my plan, and that phone uses visual voicemail? And somehow now the phone won't activate voicemail because of that? When I dial my number and call myself, I get a busy tone.
1) Your VM number is either incorrectly programmed into the phone, or whoever set up your account didn't provision you with the VM feature. Call your carrier, they can verify with you whether your phone is correct or it's their system. No one on XDA can't help you with a shortcut.
2) Get Google Voice. Carrier VM systems are utter crap by comparison. That is the "real" solution to your "real problem".
The voicemail number is the same as it was when I set it up the first time. BTW, using Google Voice is not the "real" solution to my "real problem". If you don't know the answer to the question or you think no one else here will, you don't have to emphasize your love of Google Voice, I just don't want to use it so I am trying to figure out how to fix it. Thank you.
Oh, and maybe you should change your user name if you hate AT&T so much.
Related
I've been messing around with my GV number and i've been looking for a way to make it so that all unanswered calls on my phone go to the GV voicemail.
I've tired using unconditional forwarding.. like i believe its *61*GVnumber# i could be wrong though..
Has anyone else got this to work?
I think it will work as long as you do not have your mobile number set up as part of the GV ring list. You will end up with a loop.
Can anyone ever get the call forwarding options in the settings to save?
I've never got it to say anything but an error.
Just change your t-mobile voicemail number to your google voice number on your Dash
after looking in to it i noticed something i overlooked. If you on a flexpay account like i am then tmobile has forwarding disabled. i guess if i want that feature to work ill have to get a contract, unless i wait till project dark is announced
Bupahs said:
Just change your t-mobile voicemail number to your google voice number on your Dash
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Actually i did try this and it worked... until i noticed that the no reply option in call forwarding is set to a custom number that's very close to my orginal voice mail number..
Hey guys, I was reading this article earlier about Google Voice...it made me wish I had it. Check it out:
http://lifehacker.com/5382770/make-unlimited-free-calls-on-your-cellphone-with-google-voice?skyline=true&s=i
I also read that they're now letting members invite people.
This might be a [email protected] question but, if you like the article what are the chances one of you might invite me? Hahaha, sorry if it is but I just had to ask!
I have a google voice account. It doesn't seem that the invite feature is available (to me atleast). Realize that unlike with G-Mail, inviting is tougher with Google Voice because Google could always pay forward and expand their ever-so-gigantic server space, but there are a limited number of available phone numbers. Due to that exact fact, I feel like Google Voice may NEVER become fully accessible to everyone unless we adopt an 11 Digit or more phone number. That is just my opinion, as horrible as it may see, although I really do HOPE that everyone gets to use Google Voice. So far from my experience it is awesome!
Thanks for the info Cyclone. You're right, it probably won't be available for everyone. But according to the Google Voice Blog referenced below you and every other account holder will get three invites...eventually. Just to begin with.
http://googlevoiceblog.blogspot.com/2009/10/invite-friend-to-google-voice.html
Thanks again
Bupahs said:
Just change your t-mobile voicemail number to your google voice number on your Dash
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Click to collapse
How do you do that?
For all ya wanting to use google voice for your voicemail.. check this out: http://www.bupahs.com/2009/10/google-voice-voicemail.html works on Dash and Dash 3G
Bupahs said:
For all ya wanting to use google voice for your voicemail.. check this out: http://www.bupahs.com/2009/10/google-voice-voicemail.html works on Dash and Dash 3G
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Click to collapse
On your blog, you mention that following GV's instructions (for T-Mobile Dash) will make your GV number the number called when you press and hold "1", i.e. your GV number becomes your VM number. I did *not* find that to be the case. Does anyone else have the same experience?
klaberte said:
On your blog, you mention that following GV's instructions (for T-Mobile Dash) will make your GV number the number called when you press and hold "1", i.e. your GV number becomes your VM number. I did *not* find that to be the case. Does anyone else have the same experience?
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Click to collapse
You are getting it wrong. That link works, I can attest to that because I did it myself. When you call VoiceMail on your phone (by holding 1) it is preset to call the TMOBILE voicemail, which will have nothing in it. What the set-up does is change the configuration to forward missed calls etc. to the google number. If you want to access that Voicemail, you have to set the Keypress (or whatever) to call your google voice number.
does anyone know if this can work with a Flex-Pay Account with Tmobile?....I find there's an error when imputting the code to change voicemail settings setup.
memphis10 said:
does anyone know if this can work with a Flex-Pay Account with Tmobile?....I find there's an error when imputting the code to change voicemail settings setup.
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it wont work with flexplay, tmobile disabled it. what do you have your no reply set to? if its voicemail then you i believe you can change that it in the phone settings.
klaberte said:
On your blog, you mention that following GV's instructions (for T-Mobile Dash) will make your GV number the number called when you press and hold "1", i.e. your GV number becomes your VM number. I did *not* find that to be the case. Does anyone else have the same experience?
Click to expand...
Click to collapse
As I stated in my blog "if you change your service providers voicemail number in your device settings to your Google Voice number it will automatically call your Google Voice number when you press and hold the 1 key (T-mobile)."
This means after you have set everything else up (by entering the code given to you by Google in Google Voice) YOU have to manually change the voicemail number in your Devices settings to your google voice number, in the Dash 3G it is under call options.
My gf's phone has been having some issues with google voice for awhile now. She's always wanted the stock incredible VVM back, but no one's ever been able to find it on other forums. If anyone has the stock VVM for the phone, I think she would like that better.
If not...
Her issue is that whenever someone calls her phone it always has different responses. Some people call and say the number is unavailable, others say it asks for her subscriber number. I've called three times now and i've had those two errors along with one that actually got through. The problem is that she isn't receiving all her calls, which anyone on this forum can attest that this is a MAJOR issue, especially while she hunts for jobs. If ANYONE can figure out a solution to this problem it would be awesome. I've searched the web for weeks trying to find a solution or even an alternate VVM, but I haven't had any luck.
I just need to figure out one of the following:
- how to get back stock Incredible VVM
- how to fix or permanently get rid of google voice
- find an alternative VVM that works decently and can get past this google voice issue.
Any help would be appreciated...
Phone is Verizon Droid Incredible running CM7 version 7.0.3-inc
What are her Google Voice settings set to? Open GV and navigate to: Menu/More/Making Calls? This setting should be set to "Do not use GV to make calls." I've been using it for about a year and across different roms with absolutely no problem, so this is a surprise to me.
To remove Google Voice (no don't do it, stop...aight I'm done):
If you want to remove GV, sign into her Google account from a computer, along the black Google title bar click on "More" then select GV from the list of Google services. Now, click the gear icon below your account name and there is a "deactivate Google Voicemail on this phone" link in blue. Once you deactivate Google Voice, your Verizon voicemail should be working. I haven't personally done this, cuz I actively use GV. I believe your Verizon voicemail is *86 if you want to access it over the phone. If you want, call Verizon to ensure the second phone (the GV account) number is disconnected from the account as well. Last step requires you to call and test her voicemail to make sure they come through.
P.s. Doesn't every rom include Voicemail Settings under Settings/Call? Does changing your settings there fail as well?
SlimSnoopOS said:
What are her Google Voice settings set to? Open GV and navigate to: Menu/More/Making Calls? This setting should be set to "Do not use GV to make calls." I've been using it for about a year and across different roms with absolutely no problem, so this is a surprise to me.
To remove Google Voice (no don't do it, stop...aight I'm done):
If you want to remove GV, sign into her Google account from a computer, along the black Google title bar click on "More" then select GV from the list of Google services. Now, click the gear icon below your account name and there is a "deactivate Google Voicemail on this phone" link in blue. Once you deactivate Google Voice, your Verizon voicemail should be working. I haven't personally done this, cuz I actively use GV. I believe your Verizon voicemail is *86 if you want to access it over the phone. If you want, call Verizon to ensure the second phone (the GV account) number is disconnected from the account as well. Last step requires you to call and test her voicemail to make sure they come through.
P.s. Doesn't every rom include Voicemail Settings under Settings/Call? Does changing your settings there fail as well?
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Click to collapse
thanks that got rid of it. i also found how to set it back to the carrier voicemail like you said. i like google voice, but that problem not being able to receive calls 50% of the time just kills the functionality of a phone almost. i wish i knew the deeper problem of it so i could make it fully functional. thanks though, this fix will work for now.
Not a problem, sucks that you had that issue arise. Glad I could help.
On my wife's GSM Galaxy Nexus, running JB 4.1.1, all incoming calls are getting forwarded directly to voicemail. I've tried quite a few things to remedy the issue, but to no avail. Here are some of the relevant details.
Phone worked fine for at least a week after the JB update.
She can place calls without any problem.
She can receive email and browse the web without issue, both on WiFi and on 3G/H.
I can forward her phone to our home number and the forwarding works perfectly.
We use Google Voice for our voicemail service. When I try to reset voicemail settings to our cellular carrier (AT&T), the phone does NOT seem to reset the voicemail numbers (they still appear as her Google Voice number). However, when I do remove Google Voice and then call the phone, I get a message that her voicemail is not set up. Which makes sense: we've never set up AT&T voicemail.
I've done a factory reset: calls still go straight to voicemail. And the voicemail number after a factory reset is STILL her Google Voice number.
Any help would be greatly appreciated!
Did you port the # to Google voice? I that would explain the settings sticking after reset.. It sounds like a GV issue and not a phone issue
Sent from my Galaxy Nexus using xda premium
KevinAlbrecht said:
Did you port the # to Google voice? I that would explain the settings sticking after reset.
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Click to collapse
No, we did not. I'd agree with you that it's a Google Voice issue...except everything was working fine up until one or two days ago. Calls both in and out worked without issue, as did voicemail.
Very strange. I'm going to contact AT&T to get their take on things.
AT&T seem to think its a bad SIM card. I'm going to pick up a new one tomorrow.
last time this happened my girlfriend somehow added me to the auto reject list lol
Crittias said:
AT&T seem to think its a bad SIM card. I'm going to pick up a new one tomorrow.
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I'm not sure if you said calling to google voice number wouldn't work or calling the mobile number...
If it's the mobile, its not a gvoice issue..
I really would not think that a sim card would cause the problem itselt, but it might reset your forwarding options... I dont know.. you can try this if it doesn't work...
dial #002#
this will reset ALL of your call forwarding options just in case something is wrong / corrupt there... after you verify that calls to the number work, then you can setup the conditional call forwarding..
pdxtechdoctor said:
I really would not think that a sim card would cause the problem itselt, but it might reset your forwarding options... I dont know.. you can try this if it doesn't work...
dial #002#
this will reset ALL of your call forwarding options just in case something is wrong / corrupt there... after you verify that calls to the number work, then you can setup the conditional call forwarding..
Click to expand...
Click to collapse
Great idea. I thought something similar, but when I try to enter any call forwarding codes (like the one above), I get "Call forwarding connection problem or invalid MMI code." Again, this leads me to think that perhaps the sim card really is the problem. If not, it's an AT&T network setup issue.
I'll post again later today with whatever progress I've made. Thanks for trying to help!
Picked up a new sim card, and it completely resolved the problem. Strange, but whatever. As long as the wife's phone is working, all is well!
Hi all, I've been asking around on AC forums and haven't got an answer yet, but going to see if tomorrow I can get to an ATT store for tech help. No help on the phone at all, just 3 different Tech reps going over the same thing again and again, with no result. Tried third party apps Google Voice and Youmail, can't even get the access codes to go through. The phone seems to be having errors, because it's looking for the Verizon Voicemail and even though I was able to set speed dial #2 for dialing ATT's Voicemail service, all I get is Missed Call notifications. Not every missed call leaves a voicemail, so would like some sort of Notification to alert me to my voicemails. Need this feature a lot. When I dial the access codes or even try changing to the ATT voicemail their Way with Holding down "1" , all i get is Call can't be completed and an error code. Also a message at the top of keypad screen saying No Sim, Sim Error. To me it seems like it's trying to dial the Verizon number, and it can't because of being on ATT. Has anyone had this problem?
Does anybody know a workaround. I was able to get google voice forwarded to my cell phone number, but doesn't still give a notification. I do get emails sent, even though send a text is clicked on Google Voicemail. Also spent time with their tech support with no help there. Notifications is Set and I have an alert for it on the Phone's Voicemail setting, so that's not working either. Any help would be greatly appreciated. Thanks.
You can set att voicemail to speed dial 1. I don't know the number. I just downloaded att visual voicemail app and got it to work. In order to set voicemail you need to go to settings>aplications>call>voicemail settings. Then input the number you're trying to use. It will save it as speed dial #1
Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
I went through the normal voicemail set up on the Google Voice app, but noticed that I was not getting voicemails when people called. I tried calling my number on another line and got the "This number is out of order error message". I called AT&T and got set up with a carrier VM just to make sure I had something that worked.
I went back to the Google voice settings page on the website and re-registered my phone and tried to run the code that would forward calls to my Google Voice number. When I entered the code, it says "MMI Code started" and then comes back with "Call forwarding Connection problem or invalid MMI code".
I then tried re-doing set up on the Google Voice App on Android and still no luck. Then I tried setting up a conditional forwarding in the settings menu of the Phone under "Calls>Call Forwarding" to my google voice number and I get a "Call settings error, Unexepcted response from network".
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?
I'm getting the same exact problem and also on ATT. Can't seem to figure out what the issue is...
Works fine here just check on computer to forward calls use your at&t number
Try putting your SIM in another phone in order to issue the conditional call forwarding command, then put it back in the 5X. This is a network dependent feature which should continue to be in force until you cancel it (regardless of which phone you are using).
tlopez1973 said:
Works fine here just check on computer to forward calls use your at&t number
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Click to collapse
Thanks for the reply, TLopez. Are you using AT&T? When I go on my account page for AT&T, it says you have to enter a set of codes on the phone to set it up and can't set it up on-line.
charmcitybryan said:
Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?
Click to expand...
Click to collapse
I am in the same boat as you. As far as I can tell the problem is with the way AT&T configured the account when we swapped SIM's. (Since you went from a Nexus 5 to the 5X, I'm assuming that you had AT&T give you a new Nano-SIM to replace the Micro-SIM that was in your 5).
From what I have been able to piece together all Smart Phone Voicemail accounts being provisioned now by AT&T are setup with Visual Voicemail and that setup is not allowing the provisional forwarding that Google Voice requires to become the Voicemail provider for the number.
When I look on my 5X under Dialer App -> Menu -> Settings -> Calls -> Call Forwarding
the Settings for "When busy", "When unanswered ", & "When unavailable" are "Off", "Off", & "Disabled".
When I look at these setting on an AT&T phone that was provisioned a few years ago, those setting show the AT&T voicemail access number.
I've talked to three different CSR's on the business account line and they had no useful information.
Same issue
I am also having the same issue. I switched from Nexus 4 to Nexus 5X and it seems AT&T network is not allowing call forwarding to be enabled.
Here is what I have tried but still now fix:
1.) Uninstall and reinstall Google Voice app.
2.) Uninstall, reboot, and reinstall Goofle Voice app.
3.) Deactivate and reactivate using instructions on voice.google.com
4.) Try programming forwarding number under Call Settings menu.
5.) Talk to AT&T chat support. No luck...insist the phone is unsupported on network data protocols or some other BS.
Any information would be helpful.
I remember from the past that even if att set has errors on the phone, that it worked anyway. I have been using gv since the nexus one and it was sketchy back then. I havent' had any problems for a couple years. The new sim might F it up. But it works for me. I have been involved in many GV threads in the past. It might help to read some of those. The web interface GV is the key. It has mostly to do with the settings on your end, not att. They don't know **** all anyway.
I'm going to search and see what I can find. I have used GV and att exclusively since 2010, and It's never really failed.
To be clear, I'm using a 5x with an Att SIM, I do not have GV installed on the N5X and things work normally, both GV # and SIM associated att # both go to GV VM and Notifications come through hangouts and both numbers ring the handset.
post here for Q's about web interface. I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.
jbrinkley said:
I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.
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But you didn't change SIMs when you moved to your 5X, correct?
That has been my experience with GV and new phones in the past. As long as the account was configured correctly on the previous phone, there was nothing that needed to be done on the new phone, since all the conditional forwarding was already setup on the network side.
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
Click to expand...
Click to collapse
Yea, if I go into that menu and try to change the values it just returns an error, I am not able to change the values from "off" and "disabled". And even with those showing "off" and "disabled" AT&T's voicemail works correctly.
what about voicemail setting? I have "your carrier" not gv.
jbrinkley said:
what about voicemail setting? I have "your carrier" not gv.
Click to expand...
Click to collapse
I have tried both setting, it makes no difference.
I even have had AT&T turn off VM on the network side, that didn't help at all.
At this point I'm not sure if "Conditional forwarding" is not available on newly provisioned lines or that the Nexus 5X doesn't have the tools to setup conditional forwarding.
I have a SIM adapter on order, when that comes in I will try to do the GV configuration on my old HTC M7 to see if that makes any difference. I don't really think that it will, but it sounds like a less frustrating step than calling into AT&T repeatedly until I happen across a CSR that knows how to setup conditional forwarding on the network side. (Or that knows conclusively that it is not possible on new SIM activations.)
read this page. it's something easy, it has to be. I have set up other people on gv with the same phones. Never had a problem but its in the details.
I do wish you good luck.
https://productforums.google.com/forum/#!msg/voice/aYqCm2rIPd4/mpv3OmKVEyUJ
jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
Click to expand...
Click to collapse
So yes, in this case, I can't seem to add my Google Voice number to those fields. When I go in, all fields are "off" and if I try to input my GV number for any of them, I get an error that states "Unexpected response from network"
Even if I try to input another number altogether, i.e. my home or work number, I get the same response.
I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.
letM3in said:
I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.
Click to expand...
Click to collapse
I have changed phones between iOS and Android several times, never had issues with GV until my first Nexus (which is the 5x). The MMI codes that GV gives would not work, and from the call screen, if i clicked on the (...) in the top right corner i could go to 'settings', but it still wouln't take my GV number.
I spent 2 hours with ATT, she was very very helpful and got "advanced support" to help. Eventually, ATT changed all 3 of my "conditional call forwarding" to my GV number, but it still went to my ATT voicemail. ATT lady started to conference Google in for help. I had to leave the call, but several hours later i started getting VM thru GV. I'm not sure if the conditional call forwarding numbers just needed time to activate across the network (ATT Lady said that it didn't), or if when she spoke to Google they figured something out.
Good luck everyone. The problem is resolvable with ATT help, I wish I had more details to provide.
I just called my 5X and I got my GV message for when a call is missed. I am coming from a Moto X 2014 that had GV setup as the VM and all I did was move my sim from that phone to the 5X. Not that this helps anyone with a problem, but figured I would chime in on my scenario that does work.
I was having same issue... Seems the only way to resolve is to contact Att. The CSR I spoke with on chat was very knowledgeable of this issue and resolved it in less than 5 minutes. Even still... It's an unnecessary inconvenience
I've had this issue in the past, it randomly started happening on my prior M8. Nothing worked...no MMI codes, online meetings, manual call forward numbers, nothing...I ended up getting it resolved by having ATT advanced technical support manually edit the forwarding scenarios and numbers on the back end. Even they were confused as to why it was happening, and I had to get to the second level of advanced support before the technician had the correct access rights to edit the numbers. This was back in July-ish, and they had been apparently going through some significant "non-cystomer-facing" changes to their backbend VM systems.. All GV working fine for me asof now, and I'm still using the same Nano-SIM card on my 5X that cane from that M8.