Problems with google voice on CM7 Droid Incredible - Droid Incredible Q&A, Help & Troubleshooting

My gf's phone has been having some issues with google voice for awhile now. She's always wanted the stock incredible VVM back, but no one's ever been able to find it on other forums. If anyone has the stock VVM for the phone, I think she would like that better.
If not...
Her issue is that whenever someone calls her phone it always has different responses. Some people call and say the number is unavailable, others say it asks for her subscriber number. I've called three times now and i've had those two errors along with one that actually got through. The problem is that she isn't receiving all her calls, which anyone on this forum can attest that this is a MAJOR issue, especially while she hunts for jobs. If ANYONE can figure out a solution to this problem it would be awesome. I've searched the web for weeks trying to find a solution or even an alternate VVM, but I haven't had any luck.
I just need to figure out one of the following:
- how to get back stock Incredible VVM
- how to fix or permanently get rid of google voice
- find an alternative VVM that works decently and can get past this google voice issue.
Any help would be appreciated...
Phone is Verizon Droid Incredible running CM7 version 7.0.3-inc

What are her Google Voice settings set to? Open GV and navigate to: Menu/More/Making Calls? This setting should be set to "Do not use GV to make calls." I've been using it for about a year and across different roms with absolutely no problem, so this is a surprise to me.
To remove Google Voice (no don't do it, stop...aight I'm done):
If you want to remove GV, sign into her Google account from a computer, along the black Google title bar click on "More" then select GV from the list of Google services. Now, click the gear icon below your account name and there is a "deactivate Google Voicemail on this phone" link in blue. Once you deactivate Google Voice, your Verizon voicemail should be working. I haven't personally done this, cuz I actively use GV. I believe your Verizon voicemail is *86 if you want to access it over the phone. If you want, call Verizon to ensure the second phone (the GV account) number is disconnected from the account as well. Last step requires you to call and test her voicemail to make sure they come through.
P.s. Doesn't every rom include Voicemail Settings under Settings/Call? Does changing your settings there fail as well?

SlimSnoopOS said:
What are her Google Voice settings set to? Open GV and navigate to: Menu/More/Making Calls? This setting should be set to "Do not use GV to make calls." I've been using it for about a year and across different roms with absolutely no problem, so this is a surprise to me.
To remove Google Voice (no don't do it, stop...aight I'm done):
If you want to remove GV, sign into her Google account from a computer, along the black Google title bar click on "More" then select GV from the list of Google services. Now, click the gear icon below your account name and there is a "deactivate Google Voicemail on this phone" link in blue. Once you deactivate Google Voice, your Verizon voicemail should be working. I haven't personally done this, cuz I actively use GV. I believe your Verizon voicemail is *86 if you want to access it over the phone. If you want, call Verizon to ensure the second phone (the GV account) number is disconnected from the account as well. Last step requires you to call and test her voicemail to make sure they come through.
P.s. Doesn't every rom include Voicemail Settings under Settings/Call? Does changing your settings there fail as well?
Click to expand...
Click to collapse
thanks that got rid of it. i also found how to set it back to the carrier voicemail like you said. i like google voice, but that problem not being able to receive calls 50% of the time just kills the functionality of a phone almost. i wish i knew the deeper problem of it so i could make it fully functional. thanks though, this fix will work for now.

Not a problem, sucks that you had that issue arise. Glad I could help.

Related

[Q] Google Voice Voicemail Transcription

I have seen various people advise that using Google Voice for voicemail-to-text is better than the other web based or verizon paid services.
Has anyone done this and can they provide instructions on how to set up an Incredible to function as normal (using the REGULAR cell phone number; not GV), but which will have GV act for the voicemail and handle transcriptions?
Also, is there any cost to whatever the method is? In searching for this answer before posting, i saw an ancient LifeHacker article which talked about setting up the cell to do automatic call forwarding; but that there may be a cost for that.
Thanks!
First set up your GV account if you haven't yet.
Second add your cell phone # to your GV account.
Third, on the GV settings make GV your default voicemail service.
Now whenever someone calls your cell # they will get forwarded to your GV voicemail. Using the GV app you can check the transcription on your phone. When you are setting the app up be sure not use GV as your default dialer and that should take care of everything.
Thanks
So I take it the more exact steps are:
1) Log into Google Voice
2) Settings -> Voice Settings
3) Add your cell phone number
4) Go to VOICEMAIL and TEXT
5) Set up your outgoing message, name, and other settings
6) Go to PHONES
7) Click on "ACTIVATE VOICEMAIL ON THIS PHONE"
How can #7 possibly actually work?!? Its up to Verizon to know, not Google!
What does adding the GOOGLE VOICE app to the phone do in this process?
I don't know exactly why the #7 thing works but it does, undoubtedly its a common code for changing voicemail (think corporate voicemail). The google voice app allows you to see the transcription and hear the message without going to the gv website directly. It also alerts you when someone left a voicemail.
If memory serves, there is also somewhere you have to go in the phone to tell it to use GV. At some point in the process, there will be a prompt showing a sequence that you have to dial to complete the changeover... or it may just offer to do it for you... it's been a while.
EDIT: Be advised, the transcription SUUUUUCKS! It is, however, quite entertaining to read some of the attempts. That being said, my absolute favorite part is just being able to press a button and play the voicemail.
Hmmm
jtcarnes said:
EDIT: Be advised, the transcription SUUUUUCKS!
Click to expand...
Click to collapse
I would have thought it superior. I have done my fair share of impressing non-droid-owners with the absolutely dead on voice command interpretation.

Google Voice routing bug

So I just got my GN, and it's pretty freakin awesome! One thing I noticed though is that if I swipe calls to the left to ignore, it sends them to my new voicemail on verizon as opposed to my GV. If I let it ring all the way through though, then it routes to GV. It's not a super big deal because I can just push the power button and ignore calls that way, but still...
Also, the messaging sends through regular texts, and not GV...this last part I had heard before, but in case anyone else didn't know that.
Here's hoping they update the GV app to take care of these things.
My voicemail routing works correctly, however you're right on the auto-reply texts. Even with Google Voice set as the default action for messaging, they still send via the stock app.
Lumenii said:
My voicemail routing works correctly, however you're right on the auto-reply texts. Even with Google Voice set as the default action for messaging, they still send via the stock app.
Click to expand...
Click to collapse
Are you on verizon?
I went through a hassle to get Google Voice setup correctly on this phone. Had to upgrade my Voice account to a full Google Voice number, instead of just a voicemail number. Doesn't really matter, since I'm only using the voicemail functionality of it, but still.
Go to the phone and call *71 and your number (so *718001112222 if your GV number was 800-111-2222) and it'll set the call forwarding up correctly. Just have to make sure it's a *FULL* Google Voice number (can be done on the website - voice.google.com)
fdm1 said:
Are you on verizon?
Click to expand...
Click to collapse
Yes, I am on Verizon. I use a full Google Voice account for calls, voicemails, and texts, and have call screening services turned off. I now use it on Galaxy Nexus and a Galaxy Tab 10.1; it's a wonderful setup.
On a side note, I did not have to call the routing number to set up my Voicemail forwarding. I simply selected "ok" both times during the Android setup process, ignoring the warnings about "incompatibility."
You should double-check your settings: https://www.google.com/voice#phones
fdm1 said:
So I just got my GN, and it's pretty freakin awesome! One thing I noticed though is that if I swipe calls to the left to ignore, it sends them to my new voicemail on verizon as opposed to my GV. If I let it ring all the way through though, then it routes to GV. It's not a super big deal because I can just push the power button and ignore calls that way, but still...
Also, the messaging sends through regular texts, and not GV...this last part I had heard before, but in case anyone else didn't know that.
Here's hoping they update the GV app to take care of these things.
Click to expand...
Click to collapse
My send to Google voicemail is working correctly when I dismiss a call, but the text messaging option still tries to use the built in messaging app even though I disabled it.
Anyone know a way to force it to use Google Voice for text messaging?
Thanks for suggestions everyone. Just did the *71 thing and will check to see if it worked when I get to work.
Not sure what you mean by full gv account... I use it for everything, so I'm assuming I am on full.
I also pushed OK and ignored the incompatible warning, but that didn't work last night... Maybe because of 4.0.2? Either way, hopefully im fixed now.
Sent from my Galaxy Nexus using Tapatalk
Edit: Just checked, the *71 plus the GV number did the trick. Thanks again everyone.

[Q] VZW Galaxy Nexus + Google Voice Installation

Has anyone had any trouble getting the google voice voicemail set up on the VZW galaxy nexus? Whenever i get to the voicemail section it gives me the error
"Carrier config: unfortunately your network carrier is currently not supported for automatic configuration. To use google voice as your voicemail provider, please visit google voice help center for more information".
Going to the help center has nothing on how to manually set it up.... My droid 2 had no problem setting this up automatically... am I missing something?
http://support.google.com/voice/bin/answer.py?hl=en&answer=165656
The Verizon setup is at the bottom of the page
Sent from my Galaxy Nexus using XDA App
sirgoob said:
http://support.google.com/voice/bin/answer.py?hl=en&answer=165656
The Verizon setup is at the bottom of the page
Sent from my Galaxy Nexus using XDA App
Click to expand...
Click to collapse
I've done those steps, but they didnt work. The *71, *90 and *92 also didn't work in my situation.
I eventually ended up uninstalling on the phone, and deactivating and then reactivating the vvm from the web admin panel. The *71 number worked, and then reinstalled voice on the phone. It worked after that.
It seems that the error i posted in OP is present always for verizon. Still works if you manually dial the instructed number. Not sure why....
try to have someone call you and leave a voicemail message. i've only had my nexus for a couple days but i was able to set google voice up on the first day. i got the error that it couldn't be set up the normal way but in the settings and everything it looked ok and i had someone leave me a message and everything worked like it was supposed to.
Hey I hate to bring up this old thread but Ive been troubleshooting this problem long enough so I figured I would ask here.
I'm having trouble getting google voice to work the way I want to. I set it up and it seems to work, whenever people leave me voice mails my google voice app pops up and transcribes it and gives me a notification of a new voice mail. But I cant seem to set custom voice mails for specific contacts. As a matter of fact I cant seem to change my voice mail at all...it just says my recorded name.
So I go on my computer to google voice and make changes to my voice mail greeting and these changes are not reflected in my phone. Also I call my google voice number on my phone and try to change the voice mail there but it also doesn't change it.
Sorry this is long and confusing but maybe one of you know what I'm talking about

Google Voice Question

Currently I have a google voice number and a regular Sprint number, I know when you create your google voice number you can do the integration where Google will use your current Sprint number, which sounds cool in theory, but I heard a lot of issues with doing this, the main one, not getting MMS anymore, and some missed VMs etc...
My question is, when I install the Google Voice app on the phone there is some option asking about integration, from the sounds of it, it seems like this is different than Google taking over your current number. Ideally what I want is to still have two different numbers, but I would like my Sprint number -and- my Google Voice number to both use the Google Voice Voicemail service. This is to work around some AOKP / AOSP issues with Sprint Visual Voicemail app that I've had.
So is this possible? Is this what that install option on the phone does? Once I do the integration can you unlink it?
I'm not sure about the setup you desire, but I think for Google Voice to handle voicemail for your Sprint number, you are going to need to do the integration.
I integrated shortly after the option became available. Google Voice itself will not handle MMS messages, but you will still receive them on the phone -- just not in the GV app. That works fine for me. I haven't had any issues with missing voicemails or otherwise.
Once you do the integration, you have a period of time to decide whether to keep it or not. After that time expires, your old Google Voice number is removed. I think that's 90 days.
RubenRybnik said:
My question is, when I install the Google Voice app on the phone there is some option asking about integration, from the sounds of it, it seems like this is different than Google taking over your current number. Ideally what I want is to still have two different numbers, but I would like my Sprint number -and- my Google Voice number to both use the Google Voice Voicemail service. This is to work around some AOKP / AOSP issues with Sprint Visual Voicemail app that I've had.
So is this possible?
Click to expand...
Click to collapse
Yes it is and this is my setup. Install the app and when you are setting it up it will ask you if you want to integrate, you will press next if so. If not and just want the regular google voice setup just press skip. Do this, press skip. Then link your google account, setup which calls you want google voice to handle and then finish..you're done.
Thanks ... I set it up and deleted the Sprint VVM app, don't have a way to test it though, tried calling my phone with google voice, but the phone doesn't ring, I'm guessing that's because I'm trying to call the phone GV is set to forward too... Oh well, looks like I'll just wait till someone calls
RubenRybnik said:
Thanks ... I set it up and deleted the Sprint VVM app, don't have a way to test it though, tried calling my phone with google voice, but the phone doesn't ring, I'm guessing that's because I'm trying to call the phone GV is set to forward too... Oh well, looks like I'll just wait till someone calls
Click to expand...
Click to collapse
You should be able to call your cell # from your gv # even if the cell is set up as the forward # for GV...I do it all the time...
Just did it from the gmail dialer...
Cyclonut said:
You should be able to call your cell # from your gv # even if the cell is set up as the forward # for GV...I do it all the time...
Just did it from the gmail dialer...
Click to expand...
Click to collapse
Yea tried that, for some reason the phone never rings when I call myself via chrome Google voice on the PC, txts do go through however, odd
Sent from my SPH-D710 using Tapatalk 2 Beta-3
You actually want to SKIP integration.
I have mine setup so that you can call my google voice # or Sprint # and both ring on my phone.
If you integrate (during the app setup) you turn your Sprint number into your GV #.
To fix this you need to login to google voice and there is a setting to (basically un-link) the GV # from your sprint #.
Uninstall and reinstall the app on the phone, this time skip integration.
Hope this helps.
if you want to keep google voice number and your sprint number separate than when you set up the google voice app skip the first option and voice mail integration and just get the text and call forwarded to your phone via gV..I like to keep them separate to keep business from personal
js2shanks said:
if you want to keep google voice number and your sprint number separate than when you set up the google voice app skip the first option and voice mail integration and just get the text and call forwarded to your phone via gV..I like to keep them separate to keep business from personal
Click to expand...
Click to collapse
That's exactly what I use it for too.... Think I got it all setup, still can't call my sprint number from my google voice number in a browser however, don't know what's up with that, but think everything else is working.

Has anybody gotten Google Voice to work properly?

I have an AT&T SGS3, when I try to set up Google Voice as the default voicemail, it crashes when it tries to change the voicemail settings. I get an error through the Phone app and also through Google Voice's setup wizard. Any ideas or legit work arounds?
spierson1337 said:
I have an AT&T SGS3, when I try to set up Google Voice as the default voicemail, it crashes when it tries to change the voicemail settings. I get an error through the Phone app and also through Google Voice's setup wizard. Any ideas or legit work arounds?
Click to expand...
Click to collapse
What happens exactly? I was having a problem where it said something to the effect of not being able to retrieve the forwarding number (I don't remember exactly). As a work-around, I ended up configuring call forwarding (to my google voice number) for when the call is not answered which worked for me.
spierson1337 said:
I have an AT&T SGS3, when I try to set up Google Voice as the default voicemail, it crashes when it tries to change the voicemail settings. I get an error through the Phone app and also through Google Voice's setup wizard. Any ideas or legit work arounds?
Click to expand...
Click to collapse
You have to do it manually. Visit voice.google.com, settings, and click "Activate GVoice on this phone" for the popup that gives you the dialcode similar to: "*004*<insertGoogleVoiceNumberGoesHere>#"
(It'll work, but, it now takes 60 seconds to forward to voice mail, and can't change it)
spierson1337 said:
I have an AT&T SGS3, when I try to set up Google Voice as the default voicemail, it crashes when it tries to change the voicemail settings. I get an error through the Phone app and also through Google Voice's setup wizard. Any ideas or legit work arounds?
Click to expand...
Click to collapse
I'm having the same issue. I've tried to see if there was a conflict with AT&T Messages and AT&T visual Voicemail, removed both, no progress. I will keep messing with it until I get something to work. I'll keep you posted.
Known issue... Its all over this forum if you use the search function.
Sent from my SAMSUNG-SGH-I747 using xda premium
spierson1337 said:
I have an AT&T SGS3, when I try to set up Google Voice as the default voicemail, it crashes when it tries to change the voicemail settings. I get an error through the Phone app and also through Google Voice's setup wizard. Any ideas or legit work arounds?
Click to expand...
Click to collapse
I'm having the same issue, I also got it to work by manually changing the forwarding numbers but the phone still thinks "my carrier" is the voicemail service, so long pressing 1 on the dialer doesn't take me to google voice and the voicemail integration with the system dialer isn't working either. I also tried entering the *004*<insertGoogleVoiceNumberGoesHere># in the dialer, which seemed to work since there were no errors but the phone still lists "my carrier" as the voicemail service.
I called both AT&T and Samsung tech support and neither were able to "fix it". This was working fine on my cappy with CM9, so I may just move on to CM10 cause I suspect it is something with the Samsung touchwiz framework causing the issue.
I too am having the same problem, both stock rom and Ultimatum rom.
I can forward my number from the website version of Google voice from my computer, but required device voicemail configuration doesn't work. When you click configure it thinks for a second, then it says com.android.phone has crashed.
I tested the voicemail by calling myself, and it did go to my Google Voicemail and I left a message, however it never notifies me that I have a voicemail, even when I open the app, I have to actually hit refresh within the app.
When holding 1 on the keypad it goes to my AT&T voicemail, not like I'd ever use this method with Google voice being all it actually does is calls yourself, but this confirms it's not fully working.
When I go into the phone app, go to menu and click call settings, I scroll down toe voicemail service and choose Google Voice, hit yes when it asks to change to new provider, and I get an error saying "Forwarding number change failed"
After doing the forwarding it should work fine. If you have issues with it try doing it again and clearing data on Google voice.
Also see if you got visual voicemail allocated to your line. If you do, call att to revert you back to regular voicemail... it'll work then.
task/ktoonsez AOKP Jelly
Easy way to do it :
1. Go to Phone and then Call Settings
2. Go to Call Forwarding and then Voice Calls
3. Change the number for every type of forward except the first one (that's all calls) to your Google Voice number
4. Go to Voice mail Settings and tap number so you can change it to GV number
Now GV will handle voice mails and hitting 1 will dial GV.
Enjoy.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
After manually editing all the call forward options and voicemail number, GV is mostly working now including long press on 1 and use of the voicemail icon on the dialer however, the one remaining issue I'm having is with the call log showing the GV bridge number instead of the person I actually called.
rifleman2 said:
After manually editing all the call forward options and voicemail number, GV is mostly working now including long press on 1 and use of the voicemail icon on the dialer however, the one remaining issue I'm having is with the call log showing the GV bridge number instead of the person I actually called.
Click to expand...
Click to collapse
Did you chose an option to use GV for ALL calls?
Regarding what ID to show - check from your computer on voice.google.com settings page (Calls tab) in section Caller ID (both incoming and outgoing) - is it what you want?
EugeneR said:
Did you chose an option to use GV for ALL calls?
Regarding what ID to show - check from your computer on voice.google.com settings page (Calls tab) in section Caller ID (both incoming and outgoing) - is it what you want?
Click to expand...
Click to collapse
This is a GS3 issue not a GV issue.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
droid4sale said:
Big issues i hate im glad i sold mine too many problems.
Sent from nokia i350
Click to expand...
Click to collapse
Lol, sorry that made me lol.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Artimus009 said:
Also see if you got visual voicemail allocated to your line. If you do, call att to revert you back to regular voicemail... it'll work then.
task/ktoonsez AOKP Jelly
Click to expand...
Click to collapse
After removing it do you know if AT&T will give it back to you later if you ask for it again without charge?
magistrateee said:
After removing it do you know if AT&T will give it back to you later if you ask for it again without charge?
Click to expand...
Click to collapse
Absolutely.. It's a free feature with any 4G smartphone plan.
Artimus009 said:
Also see if you got visual voicemail allocated to your line. If you do, call att to revert you back to regular voicemail... it'll work then.
Click to expand...
Click to collapse
You don't have to remove ATT Visual Voicemail to have Google Voice work. I had it on my old phone, and my current phone, and GV works fine (except for the fixed 60 delay) using the manual dialcode forwarding method.
I have Google Voice working on my SIII. As many of you have seen, if you try to set up Google voice via their app, you eventually get an error message.
To get around this message, simply set up Google Voice online (on your computer). It works like a charm.
^^^ what Death&Co said. You cannot do it through the phone. You need to log into your voice account online, deactivate the phone. It will tell you to type in some numbers on your phones dialer. When that is done, restartour phone and then go back to the web and activate the phone for Google voice. Again it will tell you to enter in some numbers on your dialer. Once you do that it will be setup correctly.
DO NOT USE THE APP ON YIUR PHONE TO SET UP GOOGLE VOICE.
ecapox said:
^^^ what Death&Co said. You cannot do it through the phone. You need to log into your voice account online, deactivate the phone. It will tell you to type in some numbers on your phones dialer. When that is done, restartour phone and then go back to the web and activate the phone for Google voice. Again it will tell you to enter in some numbers on your dialer. Once you do that it will be setup correctly.
DO NOT USE THE APP ON YIUR PHONE TO SET UP GOOGLE VOICE.
Click to expand...
Click to collapse
ecapox's method worked for me. One thing though - the number I put in the call-forwarding settings on my phone is NOT my GV number, but the number the GV website shows when I log in and click activate (ie the *004*<somenumber># - which isn't my GV number).
The voicemail number - the one to designate when you long-push 1 on the phone - is the GV number.
Hope that helps someone!

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