Hello forum
I’m having issues retrieving voice mail by pressing the relevant button 1.
Each time press 1 for voice mail I get a warning tone saying “Calls to this number are bard” the only way to retrieve voicemail is to dial 222 via the service provider’s options.
I’ve been in contact with my network provider and have had the voice mail set up but I still can’t access voice mail. Can some one help please?
Hi, I really dont know much about your network, but in order for dialing "1" to access my voicemail to work, I had to enter my voicemail number under 1 in speed dial.
Im not sure if you have already done that, or if youre running an oem rom, you may not have to, is it dialing the correct number, when you press "1"?
Also under "settings" / "phone" / "services" tab, you can select to retrieve voicemail, and txt settings....not sure of that may help either.
Sorry if you have already covered this, I just know its easy to overlook things at times, and thought I might suggest it, hope you get your problem sorted.
call to this number are bard.
Thanks for the advice; I’ve actually tried that method the first time I was in contact with service provider T-mobile and it didn’t work. T -mobile push the problem to HTC as the manufacture of the unit. I was in contact with HTC, but the very nice and helpful tech support lady concluded its t-mobile problem. Currently stuck in between.
I'm experiencing the same thing. You can run the programe called "Interactive". Select voice service then call voicemail. A message will ask you if you want to call voicemail, tap yes and it calls. It's an around the house way of doing it, but i know of no other solution right now.
BTW i have a vario III on t-mobile.
Ok i think i've worked it out I was having the same problem.
As from the previous post....when in phone select/ "Menu"/ "Options" in "settings" you'll see a "services" tab,select that then you can select to retrieve voicemail, and txt settings.
Check the voicemail number...I notice that the phone or t-mobile added 050 to the number. If you have something similar you need to remove it. You voicemail number should be you number with +44 at the start, with the first "0" removed and the rest of your number. Eg if your number was:
07951123456
its should read +447951123456
I did this and it works fine.If it works for you maybe you could pass the information onto on to T-mobile.
Hope that helps.
BTW i have a vario III on t-mobile.
rizzla1280 said:
Ok i think i've worked it out I was having the same problem.
As from the previous post....when in phone select/ "Menu"/ "Options" in "settings" you'll see a "services" tab,select that then you can select to retrieve voicemail, and txt settings.
Check the voicemail number...I notice that the phone or t-mobile added 050 to the number. If you have something similar you need to remove it. You voicemail number should be you number with +44 at the start, with the first "0" removed and the rest of your number. Eg if your number was:
07951123456
its should read +447951123456
I did this and it works fine.If it works for you maybe you could pass the information onto on to T-mobile.
Hope that helps.
BTW i have a vario III on t-mobile.
Click to expand...
Click to collapse
Where did you get the device?? What ROM is it running? pretty sure the 050 might have been added by the ROM or national on the OS. The network should report the full international number (ie the +44xxxxxxxxxxx number).
he is right
rizzla1280 said:
Ok i think i've worked it out I was having the same problem.
As from the previous post....when in phone select/ "Menu"/ "Options" in "settings" you'll see a "services" tab,select that then you can select to retrieve voicemail, and txt settings.
Check the voicemail number...I notice that the phone or t-mobile added 050 to the number. If you have something similar you need to remove it. You voicemail number should be you number with +44 at the start, with the first "0" removed and the rest of your number. Eg if your number was:
07951123456
its should read +447951123456
I did this and it works fine.If it works for you maybe you could pass the information onto on to T-mobile.
Hope that helps.
BTW i have a vario III on t-mobile.
Click to expand...
Click to collapse
the way he said its fine,i have done the same
coz when u installed the rom they added sum extra nos
in between +44 and ur no like 7931361234
just remove that 3 nos in between and then
it will work proper ...
mrvanx said:
Where did you get the device?? What ROM is it running? pretty sure the 050 might have been added by the ROM or national on the OS. The network should report the full international number (ie the +44xxxxxxxxxxx number).
Click to expand...
Click to collapse
I bought it off Ebay. It's running wm6.1, i'm sure it said in the description that it was a HTC Rom, could be wrong ( HTC website is the default site in IE )...but the inital problem is easily sortable.
ps. +44 is the code for the uk, other countries would have different codes, so remember to take that into consideration.
rizzla1280 said:
Ok i think i've worked it out I was having the same problem.
As from the previous post....when in phone select/ "Menu"/ "Options" in "settings" you'll see a "services" tab,select that then you can select to retrieve voicemail, and txt settings.
Check the voicemail number...I notice that the phone or t-mobile added 050 to the number. If you have something similar you need to remove it. You voicemail number should be you number with +44 at the start, with the first "0" removed and the rest of your number. Eg if your number was:
07951123456
its should read +447951123456
I did this and it works fine.If it works for you maybe you could pass the information onto on to T-mobile.
Hope that helps.
BTW i have a vario III on t-mobile.
Click to expand...
Click to collapse
A thanks guy the directions has resolved the issue and I can now dial number one on hemers to retrieve voice mail. As you quite rightly said three digits added in the set of numbers for the voice mail (060) This is what I did START =>SETTINGS=>PHONE=>SERVICES=> high light VOICE MAIL AND TEXT MESSAGE=> click GET SETTINGS=> check the voice mail numbers for any unusual among the set of voice mail numbers.
Related
Hey y'all so I really recommend checking out youmail, it's a voicemail client for your phone. And once you've checked it out, tell me if you're having the same problem i am. When I go to start > settings > phone > call options: and then try to change the voicemail default number (the number that my phone calls when I press and hold "1") I keep getting an error message saying that the settings could not be saved. However, on tmobile's end, they see the change, but still my phone just calls the regular voicemail number when I press and hold "1"... thoughts? Is there a registry hack somewhere just to make my phone call the correct number when I hold 1?
Thanks!
ameridane said:
Hey y'all so I really recommend checking out youmail, it's a voicemail client for your phone. And once you've checked it out, tell me if you're having the same problem i am. When I go to start > settings > phone > call options: and then try to change the voicemail default number (the number that my phone calls when I press and hold "1") I keep getting an error message saying that the settings could not be saved. However, on tmobile's end, they see the change, but still my phone just calls the regular voicemail number when I press and hold "1"... thoughts? Is there a registry hack somewhere just to make my phone call the correct number when I hold 1?
Thanks!
Click to expand...
Click to collapse
I wonder if you have to have your device "unlocked". I have changed my voicemail number to my main answering services vm and it works fine.
hmm
Well, I'm fairly certain that my phone is unlocked because I've modded it ALOT. Unless you mean SIM unlocked, in which case I don't think that it is.
ameridane said:
Hey y'all so I really recommend checking out youmail, it's a voicemail client for your phone. And once you've checked it out, tell me if you're having the same problem i am. When I go to start > settings > phone > call options: and then try to change the voicemail default number (the number that my phone calls when I press and hold "1") I keep getting an error message saying that the settings could not be saved. However, on tmobile's end, they see the change, but still my phone just calls the regular voicemail number when I press and hold "1"... thoughts? Is there a registry hack somewhere just to make my phone call the correct number when I hold 1?
Thanks!
Click to expand...
Click to collapse
I just signed up for YouMail a couple of days ago. Lovin' it. What I did was change my Speed Dial #5 to the YouMail voicemail number. My Speed Dial #1 is still for T-Mobile voicemail. After doing this, my calls get routed to my new YouMail number and not the T-Mo number anymore. It works pretty well for me. When I check the voicemails on the old T-Mo number, it only plays the old messages left before switching to YouMail.
Try using another Speed Dial number besides the #1. I think that one isn't changeable.
what does youmail offer that tmo voice mail doesnt?
AbsoluteDesignz said:
what does youmail offer that tmo voice mail doesnt?
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Click to collapse
YouMail allows you to set custom voicemails for multiple callers. It also allows you to use "Ditch Mail" for telemarketers, blocked callers, and unknown callers. Ditch Mail gives the caller a generic message stating that you aren't receiving calls from blocked or unknown callers and to try again from an unblocked number. Then (here's the clincher) it hangs up. You can also view and listen to voicemails via email. It's great.
Ive had it for a week, and love it! My friends get the silly VM messages... all else get the SMART VM where it states the name of the caller and says Im not available...
great stuff
not a bad solution but...
while changing my shortcut number five to the youmail number will be a nice shortcut to it, does that mean that if i use youmail, i'll neve get a "new voicemail" notification again? it's gonna use up a lot of texts if every vmail i get has to be announced via text message.
you can set it to only send you emails... I have a 300 txt msg plan... and didnt want to eat them up with youmail messages. SO, I set it accordingly.
hmm..
I totally understand that it is possible to do that, and if it comes down to it, I'm fine with that, however, I'd love it if youmail was more fully integrated with my phone. Ergo, if I could change the number for the voicemail system (which youmail says that you can) and receive vmail notifications, it'd be perfect. Does no one in this quite impressive community know where the registry edit would be to change that number? Thanks for all the help!
patiently awaits a response to the previous question.
Youmail offers the chance to have custom voicemail messages to specific callers...one for your love, one for your mom, one for your boss, etc... it will also transcribe voicemail messages and either txt them or email them to you! lots of other finer points... but thats a good overview
ameridane said:
I totally understand that it is possible to do that, and if it comes down to it, I'm fine with that, however, I'd love it if youmail was more fully integrated with my phone. Ergo, if I could change the number for the voicemail system (which youmail says that you can) and receive vmail notifications, it'd be perfect. Does no one in this quite impressive community know where the registry edit would be to change that number? Thanks for all the help!
Click to expand...
Click to collapse
Is your service prepaid? If so, prepaid T-Mobile voicemail #s cannot be changed.
contracted
Nope,
I have a monthly plan, and even when I called the guys at tmo about this issue, they said that they can see my trying to change the number, and that it should be changing on my phone. I just need to find out where in the registry that phone finds that vmail number, and to change it. Thoughts?
Wow lol
I can't believe noone responded to you, bro. It's pretty easy. Do the following:
1) Settings
2) Phone
3) Call options
In there you will see Voice mail number, change it to youmail's #.
On the other hand, this service looks pretty promising. Thanks to you guys, I now know about it. I really hope it works in Canada too.
Will try right now
EDIT: Great, It doesn't work in Canada That sucks...Oh Well...One day I guess.
where?
sounds very impressive could someone provide a download link to this app?
The multiple voicemail responses and the voice to text of Youmail sound interesting and I will check it out after this post. Youmail looks better, just wish it had mobile call screening.
I use Callwave free version because it has mobile call screening which allows me to actually listen to the person leave a message in realtime and answer it or ignore it with one button.
GJSmith3rd said:
The multiple voicemail responses and the voice to text of Youmail sound interesting and I will check it out after this post. Youmail looks better, just wish it had mobile call screening.
I use Callwave free version because it has mobile call screening which allows me to actually listen to the person leave a message in realtime and answer it or ignore it with one button.
Click to expand...
Click to collapse
can you guys provide links of download for Youmail and CallWave? thanks.
RussianSolja said:
can you guys provide links of download for Youmail and CallWave? thanks.
Click to expand...
Click to collapse
I sent you a PM regarding the matter. I don't think we can post websites and such. I might be wrong though. Check your PM.
Rip Syntaxx said:
I sent you a PM regarding the matter. I don't think we can post websites and such. I might be wrong though. Check your PM.
Click to expand...
Click to collapse
never mind ive googled it thanks (GOD BLESS GOOGLE!)
I've been messing around with my GV number and i've been looking for a way to make it so that all unanswered calls on my phone go to the GV voicemail.
I've tired using unconditional forwarding.. like i believe its *61*GVnumber# i could be wrong though..
Has anyone else got this to work?
I think it will work as long as you do not have your mobile number set up as part of the GV ring list. You will end up with a loop.
Can anyone ever get the call forwarding options in the settings to save?
I've never got it to say anything but an error.
Just change your t-mobile voicemail number to your google voice number on your Dash
after looking in to it i noticed something i overlooked. If you on a flexpay account like i am then tmobile has forwarding disabled. i guess if i want that feature to work ill have to get a contract, unless i wait till project dark is announced
Bupahs said:
Just change your t-mobile voicemail number to your google voice number on your Dash
Click to expand...
Click to collapse
Actually i did try this and it worked... until i noticed that the no reply option in call forwarding is set to a custom number that's very close to my orginal voice mail number..
Hey guys, I was reading this article earlier about Google Voice...it made me wish I had it. Check it out:
http://lifehacker.com/5382770/make-unlimited-free-calls-on-your-cellphone-with-google-voice?skyline=true&s=i
I also read that they're now letting members invite people.
This might be a [email protected] question but, if you like the article what are the chances one of you might invite me? Hahaha, sorry if it is but I just had to ask!
I have a google voice account. It doesn't seem that the invite feature is available (to me atleast). Realize that unlike with G-Mail, inviting is tougher with Google Voice because Google could always pay forward and expand their ever-so-gigantic server space, but there are a limited number of available phone numbers. Due to that exact fact, I feel like Google Voice may NEVER become fully accessible to everyone unless we adopt an 11 Digit or more phone number. That is just my opinion, as horrible as it may see, although I really do HOPE that everyone gets to use Google Voice. So far from my experience it is awesome!
Thanks for the info Cyclone. You're right, it probably won't be available for everyone. But according to the Google Voice Blog referenced below you and every other account holder will get three invites...eventually. Just to begin with.
http://googlevoiceblog.blogspot.com/2009/10/invite-friend-to-google-voice.html
Thanks again
Bupahs said:
Just change your t-mobile voicemail number to your google voice number on your Dash
Click to expand...
Click to collapse
How do you do that?
For all ya wanting to use google voice for your voicemail.. check this out: http://www.bupahs.com/2009/10/google-voice-voicemail.html works on Dash and Dash 3G
Bupahs said:
For all ya wanting to use google voice for your voicemail.. check this out: http://www.bupahs.com/2009/10/google-voice-voicemail.html works on Dash and Dash 3G
Click to expand...
Click to collapse
On your blog, you mention that following GV's instructions (for T-Mobile Dash) will make your GV number the number called when you press and hold "1", i.e. your GV number becomes your VM number. I did *not* find that to be the case. Does anyone else have the same experience?
klaberte said:
On your blog, you mention that following GV's instructions (for T-Mobile Dash) will make your GV number the number called when you press and hold "1", i.e. your GV number becomes your VM number. I did *not* find that to be the case. Does anyone else have the same experience?
Click to expand...
Click to collapse
You are getting it wrong. That link works, I can attest to that because I did it myself. When you call VoiceMail on your phone (by holding 1) it is preset to call the TMOBILE voicemail, which will have nothing in it. What the set-up does is change the configuration to forward missed calls etc. to the google number. If you want to access that Voicemail, you have to set the Keypress (or whatever) to call your google voice number.
does anyone know if this can work with a Flex-Pay Account with Tmobile?....I find there's an error when imputting the code to change voicemail settings setup.
memphis10 said:
does anyone know if this can work with a Flex-Pay Account with Tmobile?....I find there's an error when imputting the code to change voicemail settings setup.
Click to expand...
Click to collapse
it wont work with flexplay, tmobile disabled it. what do you have your no reply set to? if its voicemail then you i believe you can change that it in the phone settings.
klaberte said:
On your blog, you mention that following GV's instructions (for T-Mobile Dash) will make your GV number the number called when you press and hold "1", i.e. your GV number becomes your VM number. I did *not* find that to be the case. Does anyone else have the same experience?
Click to expand...
Click to collapse
As I stated in my blog "if you change your service providers voicemail number in your device settings to your Google Voice number it will automatically call your Google Voice number when you press and hold the 1 key (T-mobile)."
This means after you have set everything else up (by entering the code given to you by Google in Google Voice) YOU have to manually change the voicemail number in your Devices settings to your google voice number, in the Dash 3G it is under call options.
my VM does not function when someone calls my number. When called the systems askes for the 9 diget number to ID the box. When entered the system tells me it can not find the VM box.
I'm using Non-ATT stock ROM. It was working with ATT original ROM.
Anybody has the same problem? or know how to fix it?
I had this and called AT&T and they fixed it.... I went from Iphone to the tilt 2 and I think they still had it as Visual voicemail and they needed to reset it.
Go into phone options, then click around until you see TTY, voicemail and tex, call forwarding, etc. Highlight voicemail and text and click get, etc.
It will connect to ATT and pop up the numbers. You then enter in the correct number.
To get the correc #, you need to call ATT or check a few peoples phone that is in your city, and with ATT and see what they have.
^ good call tatung70, thanks.
I have a T-mobile T889v unlocked and on AT&T LTE rooted with DN4, everything is working great for the most part but voice mail. When I dial VM it keeps saying password not recognized. I've been searching threads to address this with no luck. I went to device settings and under my number it shows unknown... is this why VM does not recognize my password? If so how do I change it show it shows my number? Thanks for any help....
freshroot said:
I have a T-mobile T889v unlocked and on AT&T LTE rooted with DN4, everything is working great for the most part but voice mail. When I dial VM it keeps saying password not recognized. I've been searching threads to address this with no luck. I went to device settings and under my number it shows unknown... is this why VM does not recognize my password? If so how do I change it show it shows my number? Thanks for any help....
Click to expand...
Click to collapse
I wonder, since you've got a different carrier than the phone, if it is dialing the wrong number. From what I understand, you're have AT&T as your wireless provider, right? When I tried looking at AT&T's support forums, it shows to dial your number to access your voice mail. So, when you press and hold 1 to speed dial your voice mail, is it dialing your number? If it's not your number, first try dialing your number manually and see if your password works that way.
Now, I don't have DN4 so I'm not sure what kind of settings you'll have. For me, I use Team UB's Lollipop release and I can open my dialer, go to settings, and there is a "Call Settings" menu where I can change the number it dials for Voice mail. It's gotta be somewhere in the dialer settings, I assume.
I hope this helps.
All you need is your Carriers Voicemail number and place it in the Call Settings.
Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
I went through the normal voicemail set up on the Google Voice app, but noticed that I was not getting voicemails when people called. I tried calling my number on another line and got the "This number is out of order error message". I called AT&T and got set up with a carrier VM just to make sure I had something that worked.
I went back to the Google voice settings page on the website and re-registered my phone and tried to run the code that would forward calls to my Google Voice number. When I entered the code, it says "MMI Code started" and then comes back with "Call forwarding Connection problem or invalid MMI code".
I then tried re-doing set up on the Google Voice App on Android and still no luck. Then I tried setting up a conditional forwarding in the settings menu of the Phone under "Calls>Call Forwarding" to my google voice number and I get a "Call settings error, Unexepcted response from network".
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?
I'm getting the same exact problem and also on ATT. Can't seem to figure out what the issue is...
Works fine here just check on computer to forward calls use your at&t number
Try putting your SIM in another phone in order to issue the conditional call forwarding command, then put it back in the 5X. This is a network dependent feature which should continue to be in force until you cancel it (regardless of which phone you are using).
tlopez1973 said:
Works fine here just check on computer to forward calls use your at&t number
Click to expand...
Click to collapse
Thanks for the reply, TLopez. Are you using AT&T? When I go on my account page for AT&T, it says you have to enter a set of codes on the phone to set it up and can't set it up on-line.
charmcitybryan said:
Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?
Click to expand...
Click to collapse
I am in the same boat as you. As far as I can tell the problem is with the way AT&T configured the account when we swapped SIM's. (Since you went from a Nexus 5 to the 5X, I'm assuming that you had AT&T give you a new Nano-SIM to replace the Micro-SIM that was in your 5).
From what I have been able to piece together all Smart Phone Voicemail accounts being provisioned now by AT&T are setup with Visual Voicemail and that setup is not allowing the provisional forwarding that Google Voice requires to become the Voicemail provider for the number.
When I look on my 5X under Dialer App -> Menu -> Settings -> Calls -> Call Forwarding
the Settings for "When busy", "When unanswered ", & "When unavailable" are "Off", "Off", & "Disabled".
When I look at these setting on an AT&T phone that was provisioned a few years ago, those setting show the AT&T voicemail access number.
I've talked to three different CSR's on the business account line and they had no useful information.
Same issue
I am also having the same issue. I switched from Nexus 4 to Nexus 5X and it seems AT&T network is not allowing call forwarding to be enabled.
Here is what I have tried but still now fix:
1.) Uninstall and reinstall Google Voice app.
2.) Uninstall, reboot, and reinstall Goofle Voice app.
3.) Deactivate and reactivate using instructions on voice.google.com
4.) Try programming forwarding number under Call Settings menu.
5.) Talk to AT&T chat support. No luck...insist the phone is unsupported on network data protocols or some other BS.
Any information would be helpful.
I remember from the past that even if att set has errors on the phone, that it worked anyway. I have been using gv since the nexus one and it was sketchy back then. I havent' had any problems for a couple years. The new sim might F it up. But it works for me. I have been involved in many GV threads in the past. It might help to read some of those. The web interface GV is the key. It has mostly to do with the settings on your end, not att. They don't know **** all anyway.
I'm going to search and see what I can find. I have used GV and att exclusively since 2010, and It's never really failed.
To be clear, I'm using a 5x with an Att SIM, I do not have GV installed on the N5X and things work normally, both GV # and SIM associated att # both go to GV VM and Notifications come through hangouts and both numbers ring the handset.
post here for Q's about web interface. I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.
jbrinkley said:
I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.
Click to expand...
Click to collapse
But you didn't change SIMs when you moved to your 5X, correct?
That has been my experience with GV and new phones in the past. As long as the account was configured correctly on the previous phone, there was nothing that needed to be done on the new phone, since all the conditional forwarding was already setup on the network side.
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
Click to expand...
Click to collapse
Yea, if I go into that menu and try to change the values it just returns an error, I am not able to change the values from "off" and "disabled". And even with those showing "off" and "disabled" AT&T's voicemail works correctly.
what about voicemail setting? I have "your carrier" not gv.
jbrinkley said:
what about voicemail setting? I have "your carrier" not gv.
Click to expand...
Click to collapse
I have tried both setting, it makes no difference.
I even have had AT&T turn off VM on the network side, that didn't help at all.
At this point I'm not sure if "Conditional forwarding" is not available on newly provisioned lines or that the Nexus 5X doesn't have the tools to setup conditional forwarding.
I have a SIM adapter on order, when that comes in I will try to do the GV configuration on my old HTC M7 to see if that makes any difference. I don't really think that it will, but it sounds like a less frustrating step than calling into AT&T repeatedly until I happen across a CSR that knows how to setup conditional forwarding on the network side. (Or that knows conclusively that it is not possible on new SIM activations.)
read this page. it's something easy, it has to be. I have set up other people on gv with the same phones. Never had a problem but its in the details.
I do wish you good luck.
https://productforums.google.com/forum/#!msg/voice/aYqCm2rIPd4/mpv3OmKVEyUJ
jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
Click to expand...
Click to collapse
So yes, in this case, I can't seem to add my Google Voice number to those fields. When I go in, all fields are "off" and if I try to input my GV number for any of them, I get an error that states "Unexpected response from network"
Even if I try to input another number altogether, i.e. my home or work number, I get the same response.
I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.
letM3in said:
I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.
Click to expand...
Click to collapse
I have changed phones between iOS and Android several times, never had issues with GV until my first Nexus (which is the 5x). The MMI codes that GV gives would not work, and from the call screen, if i clicked on the (...) in the top right corner i could go to 'settings', but it still wouln't take my GV number.
I spent 2 hours with ATT, she was very very helpful and got "advanced support" to help. Eventually, ATT changed all 3 of my "conditional call forwarding" to my GV number, but it still went to my ATT voicemail. ATT lady started to conference Google in for help. I had to leave the call, but several hours later i started getting VM thru GV. I'm not sure if the conditional call forwarding numbers just needed time to activate across the network (ATT Lady said that it didn't), or if when she spoke to Google they figured something out.
Good luck everyone. The problem is resolvable with ATT help, I wish I had more details to provide.
I just called my 5X and I got my GV message for when a call is missed. I am coming from a Moto X 2014 that had GV setup as the VM and all I did was move my sim from that phone to the 5X. Not that this helps anyone with a problem, but figured I would chime in on my scenario that does work.
I was having same issue... Seems the only way to resolve is to contact Att. The CSR I spoke with on chat was very knowledgeable of this issue and resolved it in less than 5 minutes. Even still... It's an unnecessary inconvenience
I've had this issue in the past, it randomly started happening on my prior M8. Nothing worked...no MMI codes, online meetings, manual call forward numbers, nothing...I ended up getting it resolved by having ATT advanced technical support manually edit the forwarding scenarios and numbers on the back end. Even they were confused as to why it was happening, and I had to get to the second level of advanced support before the technician had the correct access rights to edit the numbers. This was back in July-ish, and they had been apparently going through some significant "non-cystomer-facing" changes to their backbend VM systems.. All GV working fine for me asof now, and I'm still using the same Nano-SIM card on my 5X that cane from that M8.