Related
Hi everyone, I ended up calling T-Mobile about my G2 because the LCD flickers when the brightness is turned down (I've seen other posts about this so I'm luckily not alone) and I should be getting my new phone next week. I was worried about being charged one of those out of warranty fees on my phone because there are a few marks on it? I'm not rooted, all the water damage stickers are still white, and the void sticker is in tact. The grey phone casing has a little damage because I have the T-Mobile gel case the clips scrape the phone when you take it off. I was wondering what anyone's experiences are with sending your phone back? I value everyone's opinion and I'm also curious. I added a couple of pictures so you can see what I'm talking about. Thanks for any input!
The battery door has a few marks but they aren't dents, it just looks strange.
Also, I've googled and it seems like when tmobile sends me a phone and not the insurance company, I get a refurbished phone? Instead of a brand new one? I don't care I'm just wondering.
Well yes T-Mobile will send you New or like new phone. Also dont worry about the damage. As long as the phone is not in parts.
Sent from my HTC Desire Z/G2 using XDA Premium App
They will send you a refurb. It won't have a battery or battery door. Make sure everything works on the one they send you. I had to get 3 of them before I got one that worked 100%. The first one didn't have the holder for the sd card and the second one the touchscreen didn't work at the top when in portrait. I could never pull down the bar. Check EVERYTHING!
Sent from my HTC Vision using XDA App
Hey all. I dismantled my Galaxy Nexus in hopes to fix my vibration squeal, and when I opened it up, I found tiny green stickers that are planted inside the housing. I attempted to remove one but they are stuck there pretty dang good. Check it out.
Plus, it's not a bad idea to take it apart just to clean it. Mine was dusty so I'm glad I did it. Make sure that if you do do this that you do it in an area that's safe from ESD, which electro-static discharge. That last thing you or I would want it to have your Galaxy Nexus be fried.
Anyway, what do you think these green stickers do and why are they there? To me it makes the phone kind of cheap because of this. But no bother.
Thanks.
Sent from my iPhone using Tapatalk
It's possible that they are water damage stickers.
Also, I do not recommend people start ripping apart their Galaxy Nexus phones. This voids warranty and it's possible that there are parts in the phone that get snapped or moved if user opens it that will be noticed by the tech support technician.
Dust is not a problem for mobile phones, since modern phones don't have ventilation systems that depend on flow of cool air. Your phone would have to be in use in bad conditions for a very long time to need any internal 'dusting'.
kristovaher said:
It's possible that they are water damage stickers.
Also, I do not recommend people start ripping apart their Galaxy Nexus phones. This voids warranty and it's possible that there are parts in the phone that get snapped or moved if user opens it that will be noticed by the tech support technician.
Click to expand...
Click to collapse
They're not liquid sensors. Take out your battery and you'll see a white sticker with 16 purple x's. That's the liquid contact indicator. The green stickers serve another purpose which I have yet to muster up a reason for. Taking apart your device for exploration is not a big deal if you know what you're doing. Obviously don't literally rip the phone apart, come on. Be smart about it. Also, there are no internal warranty void stickers inside, so you have nothing to lose if your hands are skilled.
Sent from my iPhone using Tapatalk
Possibly a refurb by some slight chance...maybe your particular phone didn't pass one of the tests and had to be fixed...NFC maybe...or IDK?
Also, lol you're posting from an iPhone.
Smokeey said:
Possibly a refurb by some slight chance...maybe your particular phone didn't pass one of the tests and had to be fixed...NFC maybe...or IDK?
Also, lol you're posting from an iPhone.
Click to expand...
Click to collapse
No way no how is this refurbished.i would be very sad if that were the case. I bought it back in November. Had the Samsung seal of greatness on it still intact. So I doubt it's refurbished. I took it apart to just check it out for myself, and it was toooooo easy to do.
Yeah ha, sending from an iPhone indeed. I have both units. Both I love equally. Haha.
Sent from my iPhone using Tapatalk
maybe since you got it open you can check to see what the rattle is behind the camera? or maybe it is the camera sensor itself? dunno, but I noticed it the first day I bought it and seem just slightly annoyed by it. If you hold the phone in your hand and tap your finger near the camera lens you'll see what I'm talking about. Would be nice to know what it is.
automaddux said:
maybe since you got it open you can check to see what the rattle is behind the camera? or maybe it is the camera sensor itself? dunno, but I noticed it the first day I bought it and seem just slightly annoyed by it. If you hold the phone in your hand and tap your finger near the camera lens you'll see what I'm talking about. Would be nice to know what it is.
Click to expand...
Click to collapse
It's the autofocus mechanism.
Sent from my iPhone using Tapatalk
It would be better if you would upload a better quality pic with both the plastic cover with the green stickers and the part on which is mounted.
maybe this is NFC transmit like on Blackberry Bold 4....
ztm.000 said:
They're not liquid sensors. Take out your battery and you'll see a white sticker with 16 purple x's. That's the liquid contact indicator. The green stickers serve another purpose which I have yet to muster up a reason for. Taking apart your device for exploration is not a big deal if you know what you're doing. Obviously don't literally rip the phone apart, come on. Be smart about it. Also, there are no internal warranty void stickers inside, so you have nothing to lose if your hands are skilled.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
The GSM Nexus has no warranty void stickers or water indicators. The stickers may be tiny antennas
Sent from my Galaxy Nexus using Tapatalk
No clue what they're for, but yours isn't the only device with them (so I doubt it was a refurb, as previously suggested).
(via http://www.ifixit.com/Teardown/Samsung-Galaxy-Nexus-Teardown/7182/1 )
It looks like they are possible being used as a buffer to protect the way the case rubs on some of the components. Possibly like an antistatic protectant
Sent from my Samsung Galaxy Nexus - Verizon 4G LTE.
It's probably electrical insulation.
lol as if they would be slipping refurbs back into the market as new phones! Not having a great pic to base it on these are either shorting or wear protection
Pacifik said:
It's probably electrical insulation.
Click to expand...
Click to collapse
This.
Look what's under the tape .. you can see metallic circuits under all of them.
-> http://guide-images.ifixit.net/igi/qqCnaRuXSHnMhDXJ.huge
I recently purchased a used Note 2 from a friend of mine. I checked and everything works great except for the headphone port. I tried different sets of headphones and a factory reset and got exactly no sound whatsoever. As the phone is still under warranty he offered to get a replacement from AT&T. The only catch is a 1/4" crack in the top left corner of the gorilla glass, the screen is fine. He's claimed to have never dropped it but now I'm worried. I know the official disclaimer is that *any* breaks may invalidate the warranty, but does anyone know how strict AT&T in this regard? I'd like to hear from anyone who's had experience returning a defective phone with (relatively) minor damage.
No experience with returns but you said top left hand corner. So this would be under/close to the speaker port? I would think it would be rejected due to physical damage because of the proximity of the crack to the port indicating it was dropped.
But, it never hurts to try. You might get a rep who will help you but you might also get billed , at a later date, for it once it gets to wherever they ship returns.
Sent from the Millennium Falcon somewhere on the Kessel Run
I was thinking the same thing, the port is close to where it's cracked. I guess all I can do is wait and find out I've not been able to find out what AT&T charges for an out of warranty replacement. Am I in the $100-200 range or $500-700? Egads
Sent from my SAMSUNG-SGH-I317
i just Bought my LG G3 Yesterday ,
it was used gently, as i appreciate the feeling of a new device in my hands like any geek,
i did not drop it ( no need to justify here )
i took my G3 to show off a friend and i asked people were in the room if anyone noticed that my phone fell in the past few minutes - one of them is working in a cellular shop and he immediately brought me the news that he already knows what happened by my response because some one who bought g3 from his store came back with the exact same crack and claim he did not drop the phone at all as well.
so i have a broken Lens, camera cant take photos right and i am Deeply disappointed By Lg as i was expecting a higher build quality,
i might be the first to report but just - wait for it ,
people will Google the problem and i am just the first to let you know.
photos added
I don't believe it. Your friends lied.
Sent from my LG-D850 using Tapatalk
It doesn't just crack I dropped mine off a balcony 3 floors onto some rocks and it broke the screen of my F400S and some other stuff, but the lens was fine. Hence why I have a D850 but lenses don't just crack.
Sent from my LG-D850 using XDA Premium 4 mobile app
I just had the same thing happen to mine. Not sure how or why it happened but it did. It was in my hot car turned off for an hour or so and then when I got home ours later, I noticed it. It has never been dropped or hit.
i think someone hijacked your phone... lol friends are friends...
Sent from from my LG-D855
It is a very, very small chance that it happened by itself - BUT if the glass was fitted in the phone, and was made with too high tension; it COULD technically brake "on its own". However, very rare for this to happen...
I just tried pressing my lens with my thumb, with quite a lot of pressure - didnt do anything
Anyone know where I can get a replacement lense or where to be looking for them when they come available? Talked to LG and they said they could repair but it would take 2 weeks and they could not tell me what it would cost. I can use my camera because my glass is completely gone over the camera, I would just like to get something over it to keep dust out.
Sent from my VS985 4G using Tapatalk
I just bought an LCD separator machine send it to me I need practice lol. I seen someone else say the sent there's into lg and cost $150 to fix. You could always get a square trade warranty and go that route
Sent from my LG-D850 using XDA Premium 4 mobile app
If I could just find a thin 1/2 inch diameter piece of glass, I could fix it myself. Problem is finding the glass. Would not be hard at all to fix and like I said my camera works perfectly fine.
I just had the exact same thing happen. Phone was fine last night. Set it on night stand before bed. Showered and got ready in the morning. No drops. Got in the car in the morning and touched something jaggedy when I was stopped at a light. Weiiiird. Looks exactly like OP's pic. Luckily I paid for insurance since it's included in T-Mobile's jump program, so hopefully they'll swap it out.
It is one of the areas of the phone which get hotter from use, but I find that an unlikely factor in causing that problem.
DroidApprentice said:
It is one of the areas of the phone which get hotter from use, but I find that an unlikely factor in causing that problem.
Click to expand...
Click to collapse
Yeah, I'm really at a loss. I kept it in the bathroom as I showered, but it doesn't get that hot/humid...not enough that one would think it'd make a substantial difference.
Hate to say it, but my lens just cracked as well about an hour ago. I went to take the phone off my desk, and it kinda slipped from my fingers. The phone never made it completely off the desk. The two bottom corners were still touching, and the top half maybe a few cm off. Nothing I would ever consider a drop. When I flipped the phone around, to my surprise the lens was cracked. I don't know what to say? Any other phone I've owned in the past this wouldn't have happened to it in this very same situation.
WilliamStern said:
Hate to say it, but my lens just cracked as well about an hour ago. I went to take the phone off my desk, and it kinda slipped from my fingers. The phone never made it completely off the desk. The two bottom corners were still touching, and the top half maybe a few cm off. Nothing I would ever consider a drop. When I flipped the phone around, to my surprise the lens was cracked. I don't know what to say? Any other phone I've owned in the past this wouldn't have happened to it in this very same situation.
Click to expand...
Click to collapse
Yeah, man. My old HTC M7...I always run skinless, treat my phones like dirt. Dropped it maybe three times onto concrete from waist height, nothing. So this is pretty gnarly.
Update on T-Mobile, they basically said that they'd take it back under warranty IF it's a manufacturer's defect. But because it's physical damage, they'll probably flag it as user error and charge me for it. I'm claiming manufacturer's defect because I swear this happened spontaneously without a drop whatsoever. So now I basically have to call LG directly, and I'd probably be up for a fight. If anyone here has experience or advice it'd be greatly appreciated.
Same Issue
Hey, I had the same issue with the AT&T version, ended up having to send it back along with my powermat (since I assumed that might have caused the crack). They repaired it without charge since they determined that it was indeed a manufacture defect. So if you have something similar it is probably a manufacture defect, and hopefully they will make a note of this soon.
julz05 said:
Hey, I had the same issue with the AT&T version, ended up having to send it back along with my powermat (since I assumed that might have caused the crack). They repaired it without charge since they determined that it was indeed a manufacture defect. So if you have something similar it is probably a manufacture defect, and hopefully they will make a note of this soon.
Click to expand...
Click to collapse
I just looked at my phone last night and I have the same issue. I'm on att and I'm going to call them today to see if they will repair it for me. I'm a bit upset honestly. The camera world buy the broken glass distorts the pictures and makes them look foggy. Julz05 who did you send it back to? LG or AT&T?
No matter what, I can never stay away from android for long.
idelgado782 said:
I just looked at my phone last night and I have the same issue. I'm on att and I'm going to call them today to see if they will repair it for me. I'm a bit upset honestly. The camera world buy the broken glass distorts the pictures and makes them look foggy. Julz05 who did you send it back to? LG or AT&T?
No matter what, I can never stay away from android for long.
Click to expand...
Click to collapse
I sent it back to LG. I called the LG service number and explained the problem, they issue a RA# and you have to send it to their warehouse. Took them almost 2 weeks to fix the phone, and they are just mailing it back now
I wanted to come back and post an update for my circumstance just in case any in the future needs to do the same.
Unfortunately I couldn't send my unit back to att or lg because my water damage sticker had been tripped. I had my phone in my pocket and I went on a ride in an amusement park and didn't realize we want under waterfalls! Needless to say I got soaked and water seeped into the phone but after sticking it in rice overnight I was lucky enough to not have water damage besides the tripped sensor. I went on a search and found a seller on eBay selling the top piece which includes the camera lens cover, power/volume rocker. It cost $38 plus $6 shipping and took about a week to get to me. To replace it was fairly easy. Removed 7 screws and unsnapped the old part and then applied the new piece.
One thing to note: the original piece States 850 in various areas and the new piece States 855. However it is the same exact part and for $44 I replaced itself myself without having to be without my phone. Here are some pictures :
Here's the link for the eBay auction http://pages.ebay.com/link/?nav=item.view&id=351144850263&alt=web
No matter what, I can never stay away from android for long.
Just found this thread after my UK D855 did exactly the same, I've had it several months. found Replacement parts on ebay
Exact Same Problem
Hi - today I found the exact same fault in my phone. Like other posts here, I did not drop it or get any impact on the phone.
I am in New Zealand and am really disappointed in what I thought was otherwise a great phone. I now have to waste my time trying to establish whether I have any cover for this problem and also realise that it looks like impact damage and technicians will claim it was my fault.
I think this is a manufacturing fault and reading here confirms that something is very wrong here.
Thanks.
Today I had the M9 in a window mount for GPS. After arriving, I took it from the holder to see the sapphire glass had a big crack through it. This phone is 6 days old, hasnt been dropped or anything. Always in a case and always in an inside pocket or on the sofa arm in my house when not in my hand.
It looks a clear case of insurance
Sent from a mobile gadget...
That's not good & one would expect the sapphire to hold up to even high temperatures.
Insurance & or return for replacement.
Duncan1982 said:
That's not good & one would expect the sapphire to hold up to even high temperatures.
Insurance & or return for replacement.
Click to expand...
Click to collapse
No insurance on it so far, but will be popping back to the store ASAP. Ive always loved HTC Build quality but this has left me baffled and frustrated
DjLukeW said:
No insurance on it so far, but will be popping back to the store ASAP. Ive always loved HTC Build quality but this has left me baffled and frustrated
Click to expand...
Click to collapse
Yeh can understand why, hopefully an isolated incident.
Get back as soon as you can & good luck.
Looks like the case is scratched and the camera glass looks like it has an impact point on it..
It definately isnt or hasnt. I sed to work in mobile retail so I know excactly how it looks and sounds. But can guarantee that it nothing has impacted it.
Also IRL the crack is perfect and there is no impact point visible
DjLukeW said:
It definately isnt or hasnt. I sed to work in mobile retail so I know excactly how it looks and sounds. But can guarantee that it nothing has impacted it.
Also IRL the crack is perfect and there is no impact point visible
Click to expand...
Click to collapse
you should be within the return/exchange period which would not use up your Uh-Oh claim.
shenye said:
you should be within the return/exchange period which would not use up your Uh-Oh claim.
Click to expand...
Click to collapse
In the UK we dont have that.
However, sensible staff in O2 Hanley sorted me out today and replaced my phone as they could see it was a definate quality issue.
Case closed
DjLukeW said:
In the UK we dont have that.
However, sensible staff in O2 Hanley sorted me out today and replaced my phone as they could see it was a definate quality issue.
Case closed
Click to expand...
Click to collapse
Well that's great news, now to enjoy what is a great device
Were you climbing trees? Bro you must be like Tarzan. Sorry to hear that.
That's crazy. The sapphire glass on that is supposed to be tougher than gorilla glass.
Sent from my 0PJA2 using XDA Free mobile app
I'm not am expert in this area, but don't assume too much about sapphire. Though its very scratch resistant due to its hardness, it is also very brittle, and can easily chip or crack especially when impacted on an edge or corner.
Did not know that. Thanks for the info. I really don't want a case but I might have to buy one.
Sent from my 0PJA2 using XDA Free mobile app
You aren't the only one to have this happen to their M9 friend. I was lucky enough to be a part of the HTC champions program and have had the HTC m9 since before it was available to buy. Somehow or another the glass on my camera lens cracked as well. The device had previously never been dropped (was in a case) and at the time was in a box. I'm now wondering if the glass is cracking due to some sort of heat issue.
I had to use the "uh-oh" insurance to have repaired unfortunately.
My htc one m9 dev edition was always in a case from day one never dropped or mishandled , I have been looking at the camera glass every time I put it down because of this post and I always lay it down on the face of the screen because temper glass protector and case keeps it from touching the table. I just came back to my phone and there is a clean crack from top to bottom almost in the center of the camera glass. Now I don't know what to do I ordered directly from HTC I guess I will be contacting them, I love the phone but I am not to happy about this.
update: Chatting with HTC Support they have no knowledge of this issue.
update: Only option given was to use my uhoh protection, I declined because if this is a common problem it should be fixed and what if it happens again, having reference number made so I can contact a supervisor when I get home.
update: 1-866-449-8358 is the number HTC has given me and it sends me directly to a operator saying to check the number and try again, I have really started to dislike this whole experience and seeing how its still under 30 days that I just got off the phone with their third party order center Digital River they said I will receive a shipping label in a few days to mail the device back, I really don't want to go to another device but after this I might, if I do stay with the One m9 Ill just order through my carrier to make a much less painless return if it happens again, but after all the wasted time there are other devices from manufactures that I never had any problems with.
My M9 camera cracked too
Hey guys, my camera cracked as well after 2 days of owning it with no sort of mishandling it at all. I just pulled it out once and noticed the camera is cracked. It would be really nice of HTC to recognize it is faulty hardware & offer to replace it for M9 owners...
Lens glass cracked within 24hrs of owning it
Lens glass cracked within 24hrs of owning it, took it back to Sprint. They won't replace it.
Well I am jumping ship, even though I really like this phone, I feel the company is becoming a joke, all tech support can do via chat is issue a uhoh protection and good luck reaching htc in the USA, seems they must have forgot to pay the phone bill. This issue needs to be proven and known but I am not going to spend my money on quality testing, hopefully they will revise the part, but without enough people complaining I doubt anything will be done. It almost feels like it is intentional to get us out of the uhoh protection.
Same thing happened to my phone a few weeks ago. I let my phone charge overnight, woke up & it was blazing hot. I thought nothing of it. I was looking at my phone & noticed a clean crack on the lens. I sent it back and it wasn't counted as a UH-OH protection. That's a plus.