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My lens cover has been cracked since purchase. Is there any possible way to get a new lens cover to replace the cracked one??
Sent from my PC36100 using XDA App
Mine cracked too :-(
Ive read in other posts that there are basically 2 options:
1. Pay the $100+ fee and have insurance replace the phone
2. Buy the camera replacement package, at like $150
I think some guy got lucky and the Sprint repair shop fixed his, but I don't think this is common.
Post up on how it goes for you.
Hmmm the sprint store said they can't repair it and you can't buy the lens cover anywhere. I wish I noticed it earlier.
Thank you for your input.
Sent from my PC36100 using XDA App
Why wouldn't you just return it or exchange it if it has been broken since you bought it...?
It still boggles my wind why they would design the camera to protrude from the back of the device with nothing protecting it so it doesnt sit flush. Even something like a rubber ring around the lens would probably prevent cracks.
I've seen a few on eBay. That piece is part of the internal frame though, and the part is about $50.
You can contact "timewarptables7" on eBay to see if he has any. That's who I got mine through. He said he had 5-6 of them, but that they are somewhat rare and gets them from his supplier only occasionally.
Mine has been this way too
Thanks for that eBay listing..might go through with that. I exchanged my Evo three days before my thirty days were up. Then a few days later, I realized it was cracked. Best Buy said it was then too late to exchange...:-{
Sent from my PC36100 using XDA App
Happened to me too. No idea when :-( I even the Platinum Case from BB.
I just ripped out the Lens Cover. Just a matter of time now before something gets stuck in there and scratched the real lens. Guess at that point I will file a claim.
I was going to start the warranty process for my Galaxy S III today with AT&T. Upon inspecting the phone (after removing it from my PureGear DualTek case) I noticed a scratch on top of the phone near the top microphone. The scratch appears to be pretty deep. I am wondering what everybody's opinion is on this and whether or not you all think it is enough to void my warranty. If more or, clearer pictures are requested I can certainly take them. My camera which is a 14MP Sony CyberShot, had a lot of difficulty focusing on the phone so any advice on taking a picture of the scratch would be taken.
Side note: I generally have the phone in the case. I do not believe I have dropped it without the case on it. I am not sure if it was caused by the DualTek case, however, the case is pretty hard to remove and the scratch is angled in the direction that I slide the phone out of the case. I remove the phone from the case once in a while to change batteries because I am not always near a charger.
I highly doubt this would be enough reason to void your warranty.
What are you going to return the phone for?
CZ Eddie said:
I highly doubt this would be enough reason to void your warranty.
What are you going to return the phone for?
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My headphone jack is damaged. I can not hear sound out of the left side of any set of headphones I use. I ran OTA updater, tried factory reset, and PowerAmp / Google Play Music and nothing.
i'd ship it back and warrenty it , only a scratch , it's cosmetic :")
Can I directly contact Samsung support? Or does AT&T handle all warrenty claims for phone bought from them?
DarkredD14 said:
Can I directly contact Samsung support? Or does AT&T handle all warrenty claims for phone bought from them?
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U can go directly to att.
If it's bought withing 30 days any att store will provide warranty.
If it's over 30 days u have to go to att device support Centre. I can even call them or chat with them. But I will say go there personally if one is near by you so u can replace it quickly if they have it in stock.
I got mine replaced in 30 mins from device support Centre.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
I exchanged mine through warranty with a scratch like that about 3 weeks ago. The issue with mine was the it stopped reading my SIM card. When the rep asked if there was any domestic damage, I mentioned the scratch and he (the rep) said that was fine. As long as the screen was great ..I'd be ok.
Sent from my SGH-I747 using xda premium
Sent it off for repair because it had screen fitment problems out of the box (screen was loose but didn't ripple, no yellow spots), the casing was perfect and not damaged. When I got the device back from repair, screen was replaced and tightened, but it now ripples on normal touch, has 1 dead pixel, light bleed around the bezel (can be seen in the video, top part of the screen, also around capacitive touch buttons), yellow spot in lower right corner when the phone gets warm AND the casing was damaged in several places.
I'm sending this video to HTC and will demand either my money back or a new device, it is unlocked, but this cannot be caused by software, so they should accept the warranty. Video:
Did they tell you which repair center they sent it to?
Sent from the superior hTC EndeavourU
My screen is like yours out of the box... They don't repair...
Sent from my HTC One X using xda app-developers app
In my opinion this is the repair shop faults.
Either way this is unacceptable. Very sloppy work.
I am very curious how HTC will resolve this.
My last resort is to send my HOX or any other future devices back to their so called repair or service centers. Your major problems will be resolved but additional cosmetic problems will surface such as this gentleman's screen. My first and only experience is purchasing an EVO 3D gsm version from a local yahoo auctions seller in HK. I didnt want to nitpick but the screen had leaks of light when viewing in datkness and it wasnt aligned properly. So i thought what the heck..send it in for repair or servicing...got it back in a week with less light bleed but some of my capacitive lights werent lighting up completely. As if they never checked after other problems were resolved. I ended up selling it for a good 150 dollar loss since i am extremely picky with these screens. Just last week i got the HOX and the darn thing seems to be perfect from the factory but guess what..that small yellow spot pops up when the phone heys to 36 or 37 degrees... Much more annoying than a single dead pixel. I am having an EXCHANGE for another unit but i doubt they will be perfect. For some people stating they have no problems at all...they arent looking hard enough. There is always something imperfect with all the htc phones i have bought. Since the hd2. But whatever...their outter appearance are simply the best looking and i just couldnt pass it up.
Sent from my GT-N7000 using xda premium
@Tw1tchy I just know it was serviced by HTC Germany.
I think I'll get this one replaced, and when I get the replacement, I will just going to sell it and be done with this One X story, too much risk and I don't want to send my phone 1000 km from Croatia to Germany every time I find a problem.
c4Lvin said:
My last resort is to send my HOX or any other future devices back to their so called repair or service centers. Your major problems will be resolved but additional cosmetic problems will surface such as this gentleman's screen. My first and only experience is purchasing an EVO 3D gsm version from a local yahoo auctions seller in HK. I didnt want to nitpick but the screen had leaks of light when viewing in datkness and it wasnt aligned properly. So i thought what the heck..send it in for repair or servicing...got it back in a week with less light bleed but some of my capacitive lights werent lighting up completely. As if they never checked after other problems were resolved. I ended up selling it for a good 150 dollar loss since i am extremely picky with these screens. Just last week i got the HOX and the darn thing seems to be perfect from the factory but guess what..that small yellow spot pops up when the phone heys to 36 or 37 degrees... Much more annoying than a single dead pixel. I am having an EXCHANGE for another unit but i doubt they will be perfect. For some people stating they have no problems at all...they arent looking hard enough. There is always something imperfect with all the htc phones i have bought. Since the hd2. But whatever...their outter appearance are simply the best looking and i just couldnt pass it up.
Sent from my GT-N7000 using xda premium
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My first HOX was like that, small yellow spot when the phone got hotter it was even worst, i send it in for a replacement and i got a truly perfect HOX no yellow spots, dead pixels, dust or whatever! Really happy with HTC right now!
vcrp94 said:
My first HOX was like that, small yellow spot when the phone got hotter it was even worst, i send it in for a replacement and i got a truly perfect HOX no yellow spots, dead pixels, dust or whatever! Really happy with HTC right now!
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really? I change 6 or 7 in a store... replaced twice brande new phones in HTC assistance...and this one have a new battery, but screen sucks... i give up!!! I can live with this!!! its just a phone...
or i'm just waiting JB to send it to repair again
Seriosly guys...what do you think they do with those opened ones? I guess they just sell it to those other not as picky as us customers eh? since they arent factory sealed like the Samsungs. I personally would never accept one that was opened up and fiddled around with. Just bad!
Sent from my GT-N7000 using xda premium
So, long story short.
I received my device which had screen flex and PUSHED the sevice senter to replace the LCD.
Got back the device today. The LCD Module (LCM) has been changed. But, they made some pinch on side of polycarbonate body, while replacing the LCD.
Also, the screen is more flexible in both left and right edges with loosely fixed screen on left center. Hope it becomes hard after some use and heat.
Just for information, i have replaced 3 devices and sent the fourth one to service center three times till now.
I have given up now & keeping the device. After owning HTC from HTC Hermes times, this is the first device i have seen this much quality control issues.
Earlier, I was confident enough to order HD2 and EVO3D from UK (Iam living in Dubai) when they release those.
Now, i lost that confidence with HTC. I still didn't unlock the device for the same reason. My first time with any HTC device without modding the ROM. HTC should be proud of themselves
I have light bleeding on my one x as well. Its quite annoying but you have to get used to it. I'm not risking sending my one away after I have already been without it for a month
Sent from my HTC One X using xda premium
Hi,
I dropped my phone from my truck on my last run at work. I have display damage in the middle of the phone. When you touch the phone the damage spreads.
But the glass screen (Gorrilla?) is not broken or chipped or anything. I called T-Mobile. Because the glass was not chipped, I'm being charged $5 for a replacement phone. They said I should get it on Tuesday. Hopefully!
T-Mobile says they will confirm that the glass wasn't chipped when I send the original back. No worries there.
But the question is. My phone is rooted. I will be using Kies to restore the phone back to stock.
Do you think I"ll be okay.
I don't have an answer for this question, but instead a question for you, do you work in ems?
Sent from my SM-N900T using Tapatalk
I had a similar situation to you.
I dropped my phone on the sidewalk, and while there was some physical damage to the side of the phone, but the glass wasn't damaged at all. However, the actual AMOLED display under the glass actually died over a span of 24hrs, slowly, in a circular pattern, starting from where some of the physical damage was.
Sent directly to an authorized repair place, they deemed since no glass was broken, screen shouldn't have died, so replaced it 100% free, even fixing the actual damage to the exterior as well. All under manufacturers warranty.
As long as you get the phone back to stock, you should have no problems. I didn't even have root, so I'm sure if you get rid of it, you'll be fine.
I am from Canada though. Can't really see that changing anything though.
Good luck with the replacement!
Sent from my SM-N900W8 using xda app-developers app
i just Bought my LG G3 Yesterday ,
it was used gently, as i appreciate the feeling of a new device in my hands like any geek,
i did not drop it ( no need to justify here )
i took my G3 to show off a friend and i asked people were in the room if anyone noticed that my phone fell in the past few minutes - one of them is working in a cellular shop and he immediately brought me the news that he already knows what happened by my response because some one who bought g3 from his store came back with the exact same crack and claim he did not drop the phone at all as well.
so i have a broken Lens, camera cant take photos right and i am Deeply disappointed By Lg as i was expecting a higher build quality,
i might be the first to report but just - wait for it ,
people will Google the problem and i am just the first to let you know.
photos added
I don't believe it. Your friends lied.
Sent from my LG-D850 using Tapatalk
It doesn't just crack I dropped mine off a balcony 3 floors onto some rocks and it broke the screen of my F400S and some other stuff, but the lens was fine. Hence why I have a D850 but lenses don't just crack.
Sent from my LG-D850 using XDA Premium 4 mobile app
I just had the same thing happen to mine. Not sure how or why it happened but it did. It was in my hot car turned off for an hour or so and then when I got home ours later, I noticed it. It has never been dropped or hit.
i think someone hijacked your phone... lol friends are friends...
Sent from from my LG-D855
It is a very, very small chance that it happened by itself - BUT if the glass was fitted in the phone, and was made with too high tension; it COULD technically brake "on its own". However, very rare for this to happen...
I just tried pressing my lens with my thumb, with quite a lot of pressure - didnt do anything
Anyone know where I can get a replacement lense or where to be looking for them when they come available? Talked to LG and they said they could repair but it would take 2 weeks and they could not tell me what it would cost. I can use my camera because my glass is completely gone over the camera, I would just like to get something over it to keep dust out.
Sent from my VS985 4G using Tapatalk
I just bought an LCD separator machine send it to me I need practice lol. I seen someone else say the sent there's into lg and cost $150 to fix. You could always get a square trade warranty and go that route
Sent from my LG-D850 using XDA Premium 4 mobile app
If I could just find a thin 1/2 inch diameter piece of glass, I could fix it myself. Problem is finding the glass. Would not be hard at all to fix and like I said my camera works perfectly fine.
I just had the exact same thing happen. Phone was fine last night. Set it on night stand before bed. Showered and got ready in the morning. No drops. Got in the car in the morning and touched something jaggedy when I was stopped at a light. Weiiiird. Looks exactly like OP's pic. Luckily I paid for insurance since it's included in T-Mobile's jump program, so hopefully they'll swap it out.
It is one of the areas of the phone which get hotter from use, but I find that an unlikely factor in causing that problem.
DroidApprentice said:
It is one of the areas of the phone which get hotter from use, but I find that an unlikely factor in causing that problem.
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Yeah, I'm really at a loss. I kept it in the bathroom as I showered, but it doesn't get that hot/humid...not enough that one would think it'd make a substantial difference.
Hate to say it, but my lens just cracked as well about an hour ago. I went to take the phone off my desk, and it kinda slipped from my fingers. The phone never made it completely off the desk. The two bottom corners were still touching, and the top half maybe a few cm off. Nothing I would ever consider a drop. When I flipped the phone around, to my surprise the lens was cracked. I don't know what to say? Any other phone I've owned in the past this wouldn't have happened to it in this very same situation.
WilliamStern said:
Hate to say it, but my lens just cracked as well about an hour ago. I went to take the phone off my desk, and it kinda slipped from my fingers. The phone never made it completely off the desk. The two bottom corners were still touching, and the top half maybe a few cm off. Nothing I would ever consider a drop. When I flipped the phone around, to my surprise the lens was cracked. I don't know what to say? Any other phone I've owned in the past this wouldn't have happened to it in this very same situation.
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Yeah, man. My old HTC M7...I always run skinless, treat my phones like dirt. Dropped it maybe three times onto concrete from waist height, nothing. So this is pretty gnarly.
Update on T-Mobile, they basically said that they'd take it back under warranty IF it's a manufacturer's defect. But because it's physical damage, they'll probably flag it as user error and charge me for it. I'm claiming manufacturer's defect because I swear this happened spontaneously without a drop whatsoever. So now I basically have to call LG directly, and I'd probably be up for a fight. If anyone here has experience or advice it'd be greatly appreciated.
Same Issue
Hey, I had the same issue with the AT&T version, ended up having to send it back along with my powermat (since I assumed that might have caused the crack). They repaired it without charge since they determined that it was indeed a manufacture defect. So if you have something similar it is probably a manufacture defect, and hopefully they will make a note of this soon.
julz05 said:
Hey, I had the same issue with the AT&T version, ended up having to send it back along with my powermat (since I assumed that might have caused the crack). They repaired it without charge since they determined that it was indeed a manufacture defect. So if you have something similar it is probably a manufacture defect, and hopefully they will make a note of this soon.
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I just looked at my phone last night and I have the same issue. I'm on att and I'm going to call them today to see if they will repair it for me. I'm a bit upset honestly. The camera world buy the broken glass distorts the pictures and makes them look foggy. Julz05 who did you send it back to? LG or AT&T?
No matter what, I can never stay away from android for long.
idelgado782 said:
I just looked at my phone last night and I have the same issue. I'm on att and I'm going to call them today to see if they will repair it for me. I'm a bit upset honestly. The camera world buy the broken glass distorts the pictures and makes them look foggy. Julz05 who did you send it back to? LG or AT&T?
No matter what, I can never stay away from android for long.
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I sent it back to LG. I called the LG service number and explained the problem, they issue a RA# and you have to send it to their warehouse. Took them almost 2 weeks to fix the phone, and they are just mailing it back now
I wanted to come back and post an update for my circumstance just in case any in the future needs to do the same.
Unfortunately I couldn't send my unit back to att or lg because my water damage sticker had been tripped. I had my phone in my pocket and I went on a ride in an amusement park and didn't realize we want under waterfalls! Needless to say I got soaked and water seeped into the phone but after sticking it in rice overnight I was lucky enough to not have water damage besides the tripped sensor. I went on a search and found a seller on eBay selling the top piece which includes the camera lens cover, power/volume rocker. It cost $38 plus $6 shipping and took about a week to get to me. To replace it was fairly easy. Removed 7 screws and unsnapped the old part and then applied the new piece.
One thing to note: the original piece States 850 in various areas and the new piece States 855. However it is the same exact part and for $44 I replaced itself myself without having to be without my phone. Here are some pictures :
Here's the link for the eBay auction http://pages.ebay.com/link/?nav=item.view&id=351144850263&alt=web
No matter what, I can never stay away from android for long.
Just found this thread after my UK D855 did exactly the same, I've had it several months. found Replacement parts on ebay
Exact Same Problem
Hi - today I found the exact same fault in my phone. Like other posts here, I did not drop it or get any impact on the phone.
I am in New Zealand and am really disappointed in what I thought was otherwise a great phone. I now have to waste my time trying to establish whether I have any cover for this problem and also realise that it looks like impact damage and technicians will claim it was my fault.
I think this is a manufacturing fault and reading here confirms that something is very wrong here.
Thanks.