Related
Good Morning Guys and Girls,
Just wondering if anyone has experienced the same issue as me and how they got on.
I have had my phone exactly 3 weeks today I was using my phone and it was absolutly fine (no scratches/dents etc) put it face up on a table went had a showever when I came back there is a very large split in the screen perfectly straight (which would indicate manufacturing problem) going from top left corner half way down the phone to the right side.
I have spoken to HTC and they say its a chargeable fix as the warranty doesn't cover accidental damage but its not accidental damage! I have just phoned up my provider who said it would have to be sent back for them to determine whether it was accidental or not before sending out a new one but then they realised I actually got it through the carphone warehouse (as T-mobile direct were out of stock) and have now said I will have to take it to them as its their phone even though my contract was taken out with T-mobile direct.
This is a pain!
can you upload a photo?
Sure you had no impact before that? Or excessive pressure like in a pocket. Maybe it cracked later.
If not I don't know, maybe some faulty panel indeed that had a weak area that cracked due to thermal stress or something. In the lab it is probably easy to determine if it was cracked from the inside or due to external impact or torsion.
I have had a couple of light bumpbs but no damage/scratches after them and it was sitting all night on charge in my front room got up this morning picked it up used it for a minute (still fine) walked away came back 15 minutes later to find a crack. Noone had touched it.
Normally when I break a screen its a tiny crack and not normally in a perfect straight line. This one is 2.6" long
Pretty upset with this as its only 3 weeks old. I have had HD / HD2 / TD / TYTN etc and really abused them and I only end up with minor chips and scratches after about 10 months. Where as this one I have really tried to look after it
Also to add I never put my phone in my back pocket wher eI can sit on it.
It never shares a pockets with coins / keys or anything else that can damage it
And I will try and get a photo of it somehow - only cam I have at the moment is on the phone so don't think I can use that
Heres a picture, you can see where the light is reflecting is roughly the start point of the crack and it goes out both ways. I just don't see how a crack like this can form on its own sitting face up on a table.
That really sucks man.
I am going to get a hard cover for my phone. Don't want a cracked screen.
Having a look at your picture though - there doesn't seem to be a pressure point of impact etc. So what you're saying looks to be correct.
Hope you get it sorted.
I know thats what is frustrating me. Everyone telling me its accidental damage and I know I am not lieing, I have broken screens in the past and seen many more and I know how accidental damage looks you normally have a point of inpact as you say, its normally small or if it is big normally has multiple fractors no just one long steady line.
Yes, exactly.
However - you're going to have a hard time proving this to any retailer. As they normally have a very strict policy on warranty claims.
I'll get my way I have a nack of getting things I want from shops and businesses
I am hoping like the guy said at T-mobile as its only 3 weeks they might just do a handset swap rather than fixing it.
Anyone by any chance know how much it is to get a screen replaced?
Done some research for you - you're looking at 70 + pounds to replace it.
Thanks. Hmmmm thats quite a bit that I don't really have. Just hope I can get them to accept it as warranty. Might have to visit all stores in Sussex until one agrees to repair it lol.
Well it is even more, if you didn't actually cause the crack on the screen!
Hoping my Desire doesn't suffer the same fate as yours!
Good luck. My advice is do not put it on a table and walk away!
Ill post here how I get on.
I will be sure to keep a constant look on it, while I leave it on the table. Will test later if the same situation arises when leaving it on a chair.
Jokes aside: mine fell twice already. Once it was after a week I had it, it landed from about 1 meter high, 50cm far away after it slipped from my hand when picking it up from ... a table ! (I see a pattern, the desire doesn't like tables). Landed and rolled on my polished floor and I still can't see no visual damage. From that day on, I grip it so firmly, that it almost behaves like an iphone4
Second time it was from about 30cm and obviously no damage.
I had it for about 2-3 months and -knock wood- screen is ok.
It does look as a factory defect.
Is ur handset not insured either mobile phone insurance or as it happened in your house - your house insurance
Sent from my HTC Desire using XDA App
Well, don't know how the law is over there with you. But here in the Netherlands (and I thought it was EU, but not sure). Within a certain period of time the seller of the device is the one that should prove it wasn't used properly etc.
So.. they can say whatever they want about it being accidental damage. But at least here in this country, it's not up to you to prove otherwise. THEY have to prove you mistreated the device.
Your screen cracks without mistreating the device, sounds like a proper warranty claim to me!
It could be there has always been some tension on the screen, and when it got hot or cold it finally cracked. Who knows. I'd say let them prove you mistreated the device.
i work for carphone warehouse mate i wouldnt no what to do really say some thing elswe is wrong with it like crashing or some thing. depends on how noticeable try putting a cheap screen protector on it and see if it cant been seen then take it back LOL gimme a message if you want any more info =]
Don't CPW give you 3 months insurance for free as a come on?
That's nasty. I dropped mine from 30cm onto a wooden floor and the battery cover flew off and it sticks up in one corner now so had to bend it back to shape!
Good luck getting it sorted out.
Sent from my HTC Desire using XDA App
Ill start from the begining, I bought my phone about a month ago brand new from T-Mobile. The next day as I was getting into my car the phone slid out of my pocket and into the hole in the seat in between it and the center console, when I retrieved it there was a fine crack going across the screen. The LCD was not cracked and the phone functioned perfectly.
The next day after this while the phone was in my pocket the screen cracked again. Again the LCD was working fine. About a week later I sent the phone in for repairs (just a random guy nothing official as T-Mobile, Samsung and Asurion said I was SOL).
After about a week turn around I received the phone back, working perfectly and the screen fixed. About a day or two later the screen started freaking out (picking things I didnt touch and flying through the home screens on its own). Then all of a sudden the lower portion of the screen (just a little bit bigger than the lower app row) just stopped responding to touch all together.
I just now removed the screen myself thinking that be botched putting the screen back on. The LCD is in perfect condition. No burn marks, cracks, discolored pixels, anything. I then removed the case checking all the connection on the motherboard and everything seems secure.
I dont know what else to do maybe someone here can give me some suggestions or ideas. If all else fails I will file a claim and get a new one through asurion. Im just trying all my options before I burn more $$$ on this phone.
Thank you ahead of time for any help.
gonzo8927 said:
Ill start from the begining, I bought my phone about a month ago brand new from T-Mobile. The next day as I was getting into my car the phone slid out of my pocket and into the hole in the seat in between it and the center console, when I retrieved it there was a fine crack going across the screen. The LCD was not cracked and the phone functioned perfectly.
The next day after this while the phone was in my pocket the screen cracked again. Again the LCD was working fine. About a week later I sent the phone in for repairs (just a random guy nothing official as T-Mobile, Samsung and Asurion said I was SOL).
After about a week turn around I received the phone back, working perfectly and the screen fixed. About a day or two later the screen started freaking out (picking things I didnt touch and flying through the home screens on its own). Then all of a sudden the lower portion of the screen (just a little bit bigger than the lower app row) just stopped responding to touch all together.
I just now removed the screen myself thinking that be botched putting the screen back on. The LCD is in perfect condition. No burn marks, cracks, discolored pixels, anything. I then removed the case checking all the connection on the motherboard and everything seems secure.
I dont know what else to do maybe someone here can give me some suggestions or ideas. If all else fails I will file a claim and get a new one through asurion. Im just trying all my options before I burn more $$$ on this phone.
Thank you ahead of time for any help.
Click to expand...
Click to collapse
Sounds like a defective digitizer. Have you talked to the guy who did the replacement?
lordcheeto03 said:
Sounds like a defective digitizer. Have you talked to the guy who did the replacement?
Click to expand...
Click to collapse
Ive tried but hes not responding to my text/calls
Call once more leave your name number and issue. If you dont hear back within 3-4 business days, call from a different number and plan constructively how to broach the issue. call recording might be an idea.
Magicantian said:
Call once more leave your name number and issue. If you dont hear back within 3-4 business days, call from a different number and plan constructively how to broach the issue. call recording might be an idea.
Click to expand...
Click to collapse
It was a paypal transaction, I just went ahead a filed a refund notice to his email.
Curious, why would Asurion say you are sol, isnt that what they are for? Isnt it accident insurance?
i just Bought my LG G3 Yesterday ,
it was used gently, as i appreciate the feeling of a new device in my hands like any geek,
i did not drop it ( no need to justify here )
i took my G3 to show off a friend and i asked people were in the room if anyone noticed that my phone fell in the past few minutes - one of them is working in a cellular shop and he immediately brought me the news that he already knows what happened by my response because some one who bought g3 from his store came back with the exact same crack and claim he did not drop the phone at all as well.
so i have a broken Lens, camera cant take photos right and i am Deeply disappointed By Lg as i was expecting a higher build quality,
i might be the first to report but just - wait for it ,
people will Google the problem and i am just the first to let you know.
photos added
I don't believe it. Your friends lied.
Sent from my LG-D850 using Tapatalk
It doesn't just crack I dropped mine off a balcony 3 floors onto some rocks and it broke the screen of my F400S and some other stuff, but the lens was fine. Hence why I have a D850 but lenses don't just crack.
Sent from my LG-D850 using XDA Premium 4 mobile app
I just had the same thing happen to mine. Not sure how or why it happened but it did. It was in my hot car turned off for an hour or so and then when I got home ours later, I noticed it. It has never been dropped or hit.
i think someone hijacked your phone... lol friends are friends...
Sent from from my LG-D855
It is a very, very small chance that it happened by itself - BUT if the glass was fitted in the phone, and was made with too high tension; it COULD technically brake "on its own". However, very rare for this to happen...
I just tried pressing my lens with my thumb, with quite a lot of pressure - didnt do anything
Anyone know where I can get a replacement lense or where to be looking for them when they come available? Talked to LG and they said they could repair but it would take 2 weeks and they could not tell me what it would cost. I can use my camera because my glass is completely gone over the camera, I would just like to get something over it to keep dust out.
Sent from my VS985 4G using Tapatalk
I just bought an LCD separator machine send it to me I need practice lol. I seen someone else say the sent there's into lg and cost $150 to fix. You could always get a square trade warranty and go that route
Sent from my LG-D850 using XDA Premium 4 mobile app
If I could just find a thin 1/2 inch diameter piece of glass, I could fix it myself. Problem is finding the glass. Would not be hard at all to fix and like I said my camera works perfectly fine.
I just had the exact same thing happen. Phone was fine last night. Set it on night stand before bed. Showered and got ready in the morning. No drops. Got in the car in the morning and touched something jaggedy when I was stopped at a light. Weiiiird. Looks exactly like OP's pic. Luckily I paid for insurance since it's included in T-Mobile's jump program, so hopefully they'll swap it out.
It is one of the areas of the phone which get hotter from use, but I find that an unlikely factor in causing that problem.
DroidApprentice said:
It is one of the areas of the phone which get hotter from use, but I find that an unlikely factor in causing that problem.
Click to expand...
Click to collapse
Yeah, I'm really at a loss. I kept it in the bathroom as I showered, but it doesn't get that hot/humid...not enough that one would think it'd make a substantial difference.
Hate to say it, but my lens just cracked as well about an hour ago. I went to take the phone off my desk, and it kinda slipped from my fingers. The phone never made it completely off the desk. The two bottom corners were still touching, and the top half maybe a few cm off. Nothing I would ever consider a drop. When I flipped the phone around, to my surprise the lens was cracked. I don't know what to say? Any other phone I've owned in the past this wouldn't have happened to it in this very same situation.
WilliamStern said:
Hate to say it, but my lens just cracked as well about an hour ago. I went to take the phone off my desk, and it kinda slipped from my fingers. The phone never made it completely off the desk. The two bottom corners were still touching, and the top half maybe a few cm off. Nothing I would ever consider a drop. When I flipped the phone around, to my surprise the lens was cracked. I don't know what to say? Any other phone I've owned in the past this wouldn't have happened to it in this very same situation.
Click to expand...
Click to collapse
Yeah, man. My old HTC M7...I always run skinless, treat my phones like dirt. Dropped it maybe three times onto concrete from waist height, nothing. So this is pretty gnarly.
Update on T-Mobile, they basically said that they'd take it back under warranty IF it's a manufacturer's defect. But because it's physical damage, they'll probably flag it as user error and charge me for it. I'm claiming manufacturer's defect because I swear this happened spontaneously without a drop whatsoever. So now I basically have to call LG directly, and I'd probably be up for a fight. If anyone here has experience or advice it'd be greatly appreciated.
Same Issue
Hey, I had the same issue with the AT&T version, ended up having to send it back along with my powermat (since I assumed that might have caused the crack). They repaired it without charge since they determined that it was indeed a manufacture defect. So if you have something similar it is probably a manufacture defect, and hopefully they will make a note of this soon.
julz05 said:
Hey, I had the same issue with the AT&T version, ended up having to send it back along with my powermat (since I assumed that might have caused the crack). They repaired it without charge since they determined that it was indeed a manufacture defect. So if you have something similar it is probably a manufacture defect, and hopefully they will make a note of this soon.
Click to expand...
Click to collapse
I just looked at my phone last night and I have the same issue. I'm on att and I'm going to call them today to see if they will repair it for me. I'm a bit upset honestly. The camera world buy the broken glass distorts the pictures and makes them look foggy. Julz05 who did you send it back to? LG or AT&T?
No matter what, I can never stay away from android for long.
idelgado782 said:
I just looked at my phone last night and I have the same issue. I'm on att and I'm going to call them today to see if they will repair it for me. I'm a bit upset honestly. The camera world buy the broken glass distorts the pictures and makes them look foggy. Julz05 who did you send it back to? LG or AT&T?
No matter what, I can never stay away from android for long.
Click to expand...
Click to collapse
I sent it back to LG. I called the LG service number and explained the problem, they issue a RA# and you have to send it to their warehouse. Took them almost 2 weeks to fix the phone, and they are just mailing it back now
I wanted to come back and post an update for my circumstance just in case any in the future needs to do the same.
Unfortunately I couldn't send my unit back to att or lg because my water damage sticker had been tripped. I had my phone in my pocket and I went on a ride in an amusement park and didn't realize we want under waterfalls! Needless to say I got soaked and water seeped into the phone but after sticking it in rice overnight I was lucky enough to not have water damage besides the tripped sensor. I went on a search and found a seller on eBay selling the top piece which includes the camera lens cover, power/volume rocker. It cost $38 plus $6 shipping and took about a week to get to me. To replace it was fairly easy. Removed 7 screws and unsnapped the old part and then applied the new piece.
One thing to note: the original piece States 850 in various areas and the new piece States 855. However it is the same exact part and for $44 I replaced itself myself without having to be without my phone. Here are some pictures :
Here's the link for the eBay auction http://pages.ebay.com/link/?nav=item.view&id=351144850263&alt=web
No matter what, I can never stay away from android for long.
Just found this thread after my UK D855 did exactly the same, I've had it several months. found Replacement parts on ebay
Exact Same Problem
Hi - today I found the exact same fault in my phone. Like other posts here, I did not drop it or get any impact on the phone.
I am in New Zealand and am really disappointed in what I thought was otherwise a great phone. I now have to waste my time trying to establish whether I have any cover for this problem and also realise that it looks like impact damage and technicians will claim it was my fault.
I think this is a manufacturing fault and reading here confirms that something is very wrong here.
Thanks.
Just got my 360 two weeks ago.
Everything works fine for me.
4 days ago, when I was walking in the mall.
Suddenly my wrist with 360 hit the wall by accident, but I didn't feel the impact was so big.
But when I looked at my 360 which only showed few stripes since then.
I was not able to fix it by myself and nor can the local phone repair guys.
So I have no way to order the second one.
Please, beware of sudden impact upon your precious 360.
I also don't recommend wearing it while cutting the grass and using a trimmer. I liked being able to control my music on my wrist while working in the yard until a rock from the trimmer hit my g watch and cracked the screen.
Hmm, this is why I got myself a Spigen Glass Screen Protector for the Moto 360. I don't trust myself, better safe than sorry.
I remember the last watch i actually tried to wear day to day was a Star Trek Watch in late 90's. I had just put my Tigger watch down due to battery problems (replacement batteries kept dying withing a week). First day wearing it I got home from work and looked down. Glass is cracked. Still have it. Cracked glass and all. I am more conscious about something on my wrist now that I started wearing the 360. I stopped my self from reaching under the car seat to pick something up. Hopefully I can keep it out of harms way for a while.
You can push on the bottom left or right edges and see the screen change colors... I'm guessing OP didn't break the glass but actually damaged the components underneath... I don't think any kind of protector would have helped.
i would imagine you shouldnt be able to hit the watch hard enough to cause dmg and not break the screen. id send it in and say you dont know how it got like that..
they might charge you to fix it, or they might just replace it for free.. id still try.
matika said:
But when I looked at my 360 which only showed few stripes since then.
I was not able to fix it by myself and nor can the local phone repair guys.
Click to expand...
Click to collapse
Are you saying that the display cracked/shattered? Or, are you saying that it's just displaying a static, garbled image, but the glass is otherwise fine?
Here's why that matters. If the glass is not cracked, it MAY fall under warranty repair, because it's a solid state device, and such a small impact would not have jarred something internally unless it was poorly assembled (mistakes happen). If the glass is cracked, Motorola gives one free screen replacement on their phones during the 1 year warranty period. So, it's worth calling them to see if it applies to their watches as well.
Give it a shot.
I wouldn't be surprised if the connector for the display didn't pop out enough to
loose some of their data lines/clock, but still have power, that would explain the lines on your display.
If only it was easy to take the watch a part.....
Guys I need help with this.
On may I sent my phone to warranty due to the faulty motherboard that killed my phone. The second day I got it back I noticed a small golden spot in the screen but I didnt really pay attention. I got used to it and I really didn't notice the spot going bigger. I quit my job so I kinda stopped using my phone like I used to, now I just load WhatsApp from the browser and thats it.
During july I noticed that the spot became even bigger and just the day I lost my 1 year warranty the spot became even bigger and there was a second one. Today I noticed a new one. The thing just happens overnight... WTH??
It's like the screen is peeling off beneath the screen, if I push it down it kind goes away while keeping it pressed but if I remove the pressure the spot comes back again.
Why is this happening? I don't want to replace the screen just to have it happen to me again specially since the screen will cost me a lot to replace here in Mexico. Even if I buy the screen myself from Repair Universe (is it safe?).
Is this humidity?
Yes it is humidity my friend. Friend's G4 has the same problem after he droped it in water, just his marks are REALLY BIGG
Dang it!
The replacement is $85USD but Im not sure if I should change it right now, wait or probably get a new phone
Thanks!