Related
Got a quote back from HTC to replace my shattered screen. The price for a new screen is £89. Total cost of my repair which included replacing the damaged back is £169. Ouch!
Get insurance or protection!
sebsal said:
Got a quote back from HTC to replace my shattered screen. The price for a new screen is £89. Total cost of my repair which included replacing the damaged back is £169. Ouch!
Get insurance or protection!
Click to expand...
Click to collapse
How did you get that quote for a damaged screen? I was quoted £200 for the screen alone, other than the glass itself which is shattered it works perfectly.
Hope it won't start flickering in 1 week bro,l that screen replacement is probably from the "vanilla" batch.
If it's actually the screen that is the problem and not some other component....
Garbage phone. Garbage company.
RomNoR said:
Hope it won't start flickering in 1 week bro,l that screen replacement is probably from the "vanilla" batch.
If it's actually the screen that is the problem and not some other component....
Garbage phone. Garbage company.
Click to expand...
Click to collapse
Why are you keeping it if it is a "garbage phone"
ste1164 said:
Why are you keeping it if it is a "garbage phone"
Click to expand...
Click to collapse
Because it cost me 550€?!!
What kind of question is that?!
RomNoR said:
Because it cost me 550€?!!
What kind of question is that?!
Click to expand...
Click to collapse
you could recoup most of that cost on ebay if you are unable to return it for a refund, so a sensible question.
knownuser said:
you could recoup most of that cost on ebay if you are unable to return it for a refund, so a sensible question.
Click to expand...
Click to collapse
That's my last resort.
RomNoR said:
Because it cost me 550€?!!
What kind of question is that?!
Click to expand...
Click to collapse
Why didn't you return it...?
DaveDesire said:
Why didn't you return it...?
Click to expand...
Click to collapse
Because the flicker started about 2 days before the end of the return period.
And i thought it was software related because it started after the update.
RomNoR said:
Because the flicker started about 2 days before the end of the return period.
And i thought it was software related because it started after the update.
Click to expand...
Click to collapse
If it's really an issue -
Warranty
RomNoR said:
Because the flicker started about 2 days before the end of the return period.
And i thought it was software related because it started after the update.
Click to expand...
Click to collapse
Return it under the manufacturers warranty, no point keeping it if you don't get it repaired by them at their expense.
RomNoR said:
Hope it won't start flickering in 1 week bro,l that screen replacement is probably from the "vanilla" batch.
If it's actually the screen that is the problem and not some other component....
Garbage phone. Garbage company.
Click to expand...
Click to collapse
It's not the display, it's either Teg3 physical anomalies or driver issues. Nvidia's drivers and low-level code are proprietary so HTC's dependent on them for a fix. It'll be fixed via updates; it took four on the Asus Prime to alleviate similar issues.
As for "garbage company," the One XL isn't having these issues so HTC's biggest fail was picking Nvidia's Teg3 for the non-LTE One X. It doesn't let them off the hook but I highly doubt they'd have made that choice knowing the issues it was going to create for their customers. Or released a flagship phone that was to be their salvation knowing a percentage were going to have such visible issues. It is odd that it wasn't caught in testing and that none of the professional reviewer's units had it.
As for 169GBP, Samsung charges 200GBP for a screen replacement on the SGS2 so it's not all that bad.
I paid R1300 for a screen replacement for my old SE K800i so screen replacements seem to be a pricey exercise.
Sent from my GT-I9000 using XDA
BarryH_GEG said:
It's not the display, it's either Teg3 physical anomalies or driver issues. Nvidia's drivers and low-level code are proprietary so HTC's dependent on them for a fix. It'll be fixed via updates; it took four on the Asus Prime to alleviate similar issues.
As for "garbage company," the One XL isn't having these issues so HTC's biggest fail was picking Nvidia's Teg3 for the non-LTE One X. It doesn't let them off the hook but I highly doubt they'd have made that choice knowing the issues it was going to create for their customers. Or released a flagship phone that was to be their salvation knowing a percentage were going to have such visible issues. It is odd that it wasn't caught in testing and that none of the professional reviewer's units had it.
As for 169GBP, Samsung charges 200GBP for a screen replacement on the SGS2 so it's not all that bad.
Click to expand...
Click to collapse
and qualcomm for failing to finish their Adreno3x series
sebsal said:
Got a quote back from HTC to replace my shattered screen. The price for a new screen is £89. Total cost of my repair which included replacing the damaged back is £169. Ouch!
Get insurance or protection!
Click to expand...
Click to collapse
And you could choose the screen you want? Acer or Sharp?
Didn't get a choice of screen, just a quotation breakdown. Screen totally shattered. They actually quoted £89 for that before VAT. £20 for labour. Also changing the back of the phone as it was scraped and the camera lens was damaged.
The £169 was for all that and the courier collection and return
sebsal said:
Didn't get a choice of screen, just a quotation breakdown. Screen totally shattered. They actually quoted £89 for that before VAT. £20 for labour. Also changing the back of the phone as it was scraped and the camera lens was damaged.
The £169 was for all that and the courier collection and return
Click to expand...
Click to collapse
So basically, it it were a car, you totaled it.
phil112345 said:
How did you get that quote for a damaged screen? I was quoted £200 for the screen alone, other than the glass itself which is shattered it works perfectly.
Click to expand...
Click to collapse
HTC don't quote until they see your phone. That's what they quoted me after they assessed it
myself11 said:
And you could choose the screen you want? Acer or Sharp?
Click to expand...
Click to collapse
Is there an easy way to see which screen i have?
Thanks
Sent from my HTC One X via Tapatalk 2
myself11 said:
And you could choose the screen you want? Acer or Sharp?
Click to expand...
Click to collapse
Why is so many people saying "Acer or Sharp"? We don't know which companies made the screens for one x? Just because it was those two for Sensation doesn't mean One X has the same. Wasn't there a test before the phone came out that comfirmed IPS, and at the same time they said it was a samsung panel? (most likely the warmer one) and then I would guess that the other one is a LG. I believe this mostly becuase I know they are known for colder (and more color-correct) dispays and they acutally make 4.7" 720p ips-panels and also because the viewing angels are less good on the colder one, just like LG's usually are. But I don't know, no point in guessing. This just seem most logical, since I haven't even seen acer or sharp ips-panel in this size, in any resolution.
DanteGR said:
Is there an easy way to see which screen i have?
Thanks
Sent from my HTC One X via Tapatalk 2
Click to expand...
Click to collapse
Yeah, you could "adb pull /proc/last_kmsg kmsg.txt" and in there it should say "panel_id=". All I know is "0x294000f" is the warm one (Samsung?) and "0x4940014" is the cold one (LG?).
I managed to crack my tablet already . It's just the glass, the tablet works fine and the screen looks and works normally underneath. If I call samsung how much will it cost? Is it possible for me to fix it myself, or is everything fused together?
calashu said:
I managed to crack my tablet already . It's just the glass, the tablet works fine and the screen looks and works normally underneath. If I call samsung how much will it cost? Is it possible for me to fix it myself, or is everything fused together?
Click to expand...
Click to collapse
Sorry to hear that. This is just my opinion but because this tablet is newly released I doubt you will find much on the internet on how to replace the screen on your own, I think you will also struggle to find the parts. Calling samsung would probably be your best bet if you want it fixed now or if you can wait a couple of months I'm sure there will be videos online about how to do it. Hopefully it works out for you mate.
Geordie Affy said:
Sorry to hear that. This is just my opinion but because this tablet is newly released I doubt you will find much on the internet on how to replace the screen on your own, I think you will also struggle to find the parts. Calling samsung would probably be your best bet if you want it fixed now or if you can wait a couple of months I'm sure there will be videos online about how to do it. Hopefully it works out for you mate.
Click to expand...
Click to collapse
Would a warranty cover that anyway? I thought that just covers defects.
Han Solo 1 said:
Would a warranty cover that anyway? I thought that just covers defects.
Click to expand...
Click to collapse
I should have made my point clearer, apologies, I meant that they should give you contact details of samsung aprroved technicians in the area but yes he would have to pay for the service.
Thanks for the replies...I called up Samsung and they said to send it and they'd fix it for 200$..ouch. I'm not sure if that's worth it or not. I'm considering taking it to a third party computer repair shop or just dealing with it until the parts become widely available. It works fine, it's just ugly XD. This all depends on if the price was reasonable. Is 200$ reasonable to replace the glass? If it is I'll just ship it off to Samsung now
calashu said:
Thanks for the replies...I called up Samsung and they said to send it and they'd fix it for 200$..ouch. I'm not sure if that's worth it or not. I'm considering taking it to a third party computer repair shop or just dealing with it until the parts become widely available. It works fine, it's just ugly XD. This all depends on if the price was reasonable. Is 200$ reasonable to replace the glass? If it is I'll just ship it off to Samsung now
Click to expand...
Click to collapse
if you purchased it with a premium credit card, you might be covered with that. You should check.
http://boardingarea.com/viewfromthe...on-pays-to-fix-my-samsung-s3s-cracked-screen/
calashu said:
Thanks for the replies...I called up Samsung and they said to send it and they'd fix it for 200$..ouch. I'm not sure if that's worth it or not. I'm considering taking it to a third party computer repair shop or just dealing with it until the parts become widely available. It works fine, it's just ugly XD. This all depends on if the price was reasonable. Is 200$ reasonable to replace the glass? If it is I'll just ship it off to Samsung now
Click to expand...
Click to collapse
Ouch. So then you'd have an $800 tablet. I don't know. Depends on your funds and ability to toss money around.
calashu said:
Thanks for the replies...I called up Samsung and they said to send it and they'd fix it for 200$..ouch. I'm not sure if that's worth it or not. I'm considering taking it to a third party computer repair shop or just dealing with it until the parts become widely available. It works fine, it's just ugly XD. This all depends on if the price was reasonable. Is 200$ reasonable to replace the glass? If it is I'll just ship it off to Samsung now
Click to expand...
Click to collapse
I think $200 is way too much - I know this is easy for me to say but if I were you I'd wait a while, to put it into perspective the OLD note 10.1 Digitizer costs just $20 and maybe a few tools will cost you no more than $10.
Honestly I'd wait and see if its really difficult or not and then attempt it yourself if you think your capable to do it. I bet there will be videos online of people taking the 10.1 2014 edition screen apart soon but then again if you mess it up you've wasted a $500 device. Also call a few local electronic shops once the Digitizer becomes available on ebay surely they will charge a lot less for labour.
Like I said its easy for me to say all this but obviously you know whats best. Best of luck mate I really do hope it works out.
I purchased it with a prepaid debit card so no purchase protection. I think I'll just take Geordie Affy's advice and wait it out. 200 bucks is a pretty significant amount of money for me. The wait will punish me enough so I'll know to be super careful with expensive new items in the future lol.
calashu said:
I purchased it with a prepaid debit card so no purchase protection. I think I'll just take Geordie Affy's advice and wait it out. 200 bucks is a pretty significant amount of money for me. The wait will punish me enough so I'll know to be super careful with expensive new items in the future lol.
Click to expand...
Click to collapse
It's too bad you didn't purchase Square Trade protection for it. $99 but they repair it or give you what it's worth if it can't be repaired.
Han Solo 1 said:
It's too bad you didn't purchase Square Trade protection for it. $99 but they repair it or give you what it's worth if it can't be repaired.
Click to expand...
Click to collapse
I should get that with everything I buy because I drop things every minute and a half -_-
calashu said:
I purchased it with a prepaid debit card so no purchase protection. I think I'll just take Geordie Affy's advice and wait it out. 200 bucks is a pretty significant amount of money for me. The wait will punish me enough so I'll know to be super careful with expensive new items in the future lol.
Click to expand...
Click to collapse
I would sell it on ebay for $75 less than what you paid for it.
You may get a bite.
Then chalk up the loss as experience.
Curious to know how much force did it take or what happened that made it crack.
Han Solo 1 said:
It's too bad you didn't purchase Square Trade protection for it. $99 but they repair it or give you what it's worth if it can't be repaired.
Click to expand...
Click to collapse
Search online for SquareTrade discounts. I got 30% off mine for the GN 2014. If you are within 30 days of your purchase, you can still purchase a warranty, and claim it down the road at some point. That's kind of in the "Grey Zone", but may be your best bet until the parts are easily available.
Mr_Armageddon said:
Search online for SquareTrade discounts. I got 30% off mine for the GN 2014. If you are within 30 days of your purchase, you can still purchase a warranty, and claim it down the road at some point. That's kind of in the "Grey Zone", but may be your best bet until the parts are easily available.
Click to expand...
Click to collapse
I bought in only about 3 weeks ago but....since I called Samsung and they have me on record saying it cracked, wouldn't ST find out from them and not cover it anyway? I really wish i had been more careful. I wonder how many months it will be until parts are available
calashu said:
I bought in only about 3 weeks ago but....since I called Samsung and they have me on record saying it cracked, wouldn't ST find out from them and not cover it anyway? I really wish i had been more careful. I wonder how many months it will be until parts are available
Click to expand...
Click to collapse
If I were you, I would get the SquareTrade warranty. There is no way that they would know about any conversations that you had with Samsung. Plus, even after you get this issue taken care of, it will still benefit you to have the warranty to tackle any future problems. They are pretty easy to deal with in my experience.
Sent from my SM-P600 using Tapatalk 4
ajamudc said:
If I were you, I would get the SquareTrade warranty. There is no way that they would know about any conversations that you had with Samsung. Plus, even after you get this issue taken care of, it will still benefit you to have the warranty to tackle any future problems. They are pretty easy to deal with in my experience.
Sent from my SM-P600 using Tapatalk 4
Click to expand...
Click to collapse
I'm just worried that since samsung sent me an email to send the tablet to them and everything, they have it on record that I called it in. Then when squaretrade calls them...Still though, I guess I can get the insurance and even if they don't fix it, it'll be useful to have for any future issues. I'm pretty clumsy
calashu said:
I bought in only about 3 weeks ago but....since I called Samsung and they have me on record saying it cracked, wouldn't ST find out from them and not cover it anyway? I really wish i had been more careful. I wonder how many months it will be until parts are available
Click to expand...
Click to collapse
SquareTrade doesn't care if you ROOT your device. I spoke with one of their service reps, and asked that specifically before I purchased the warranty.
calashu said:
I'm just worried that since samsung sent me an email to send the tablet to them and everything, they have it on record that I called it in. Then when squaretrade calls them...Still though, I guess I can get the insurance and even if they don't fix it, it'll be useful to have for any future issues. I'm pretty clumsy
Click to expand...
Click to collapse
I'm not sure I understand. If you buy a SquareTrade warranty, the warranty is with them. Samsung has nothing to do with it.
Sent from my SM-P600 using Tapatalk 4
ajamudc said:
I'm not sure I understand. If you buy a SquareTrade warranty, the warranty is with them. Samsung has nothing to do with it.
Sent from my SM-P600 using Tapatalk 4
Click to expand...
Click to collapse
You're absolutely right...I'm just being paranoid. I purchased the warranty today. Thanks to everyone for your help!
My tab pro s cracked too, and I have no idea how. Is this screen particularly fragile? Mine shows pitting on the keyboard at the same place where the fracture begins. I'm thinking it might have something to do with the magnet that shuts it. Read on Amazon that someone had cracked theirs twice already and the screen was super fragile. ???
Okay guys, I literally just got my phone last night and boy do I love it! But I've just noticed an issue with it already and I just wanted to see if others have had it as well. Heres a few pictures. Ive got a slight issue in that I ordered it from the US, but I live in New Zealand. Heres hoping I have some sort of warranty
Some input from users would be nice!
Cheers,
Call HTC or the place you bought it from. One should be able to accommodate you.
Sent from my HTC One_M8 using XDA Free mobile app
Someone posted this in another forum too....
mm79k said:
Someone posted this in another forum too....
Click to expand...
Click to collapse
ya man that is not normal at all. I'm pretty sure they have a warranty over this, just give them your pictures along with your order information.
Yeah well I contacted HTC and because it is a US phone it's gonna cost me $100 to get it shipped to Taiwan to be repaired as local New Zealand stores will not cover it.
It's a real pain in the ass. I could get it replaced by Amazon but then I have to ship it to someone in the US to ship to Amazon to replace it .and then get it shipped back to me as they will not replace it if I ship it directly to them.
I literally just got this phone last night and so disappointed that it just happened to be one of the unlucky phones. :'(
Sent from my HTC One_M8 using XDA Free mobile app
0mnom said:
Yeah well I contacted HTC and because it is a US phone it's gonna cost me $100 to get it shipped to Taiwan to be repaired as local New Zealand stores will not cover it.
It's a real pain in the ass. I could get it replaced by Amazon but then I have to ship it to someone in the US to ship to Amazon to replace it .and then get it shipped back to me as they will not replace it if I ship it directly to them.
I literally just got this phone last night and so disappointed that it just happened to be one of the unlucky phones. :'(
Sent from my HTC One_M8 using XDA Free mobile app
Click to expand...
Click to collapse
Man that sucks
You can always try self repair.
That is cosmetic part only. If you see iFixit teardown, that strip is basically held down by simple glue. You can take it all out carefully (use hair dryer to soften rest of the glue). Make sure that stripe is straight. If it isn't, make it straight and put it back on using fresh glue (dont use super glue, use hot melt adhesive minimally, spread it using match stick or something small on the back of the strip. Or you can use any water based adhesive that dries to clear finish).
It is not that difficult repair job. You can always take help of local repair shop. This is rather simple fix.
0mnom said:
Okay guys, I literally just got my phone last night and boy do I love it! But I've just noticed an issue with it already and I just wanted to see if others have had it as well. Heres a few pictures. Ive got a slight issue in that I ordered it from the US, but I live in New Zealand. Heres hoping I have some sort of warranty
Some input from users would be nice!
Cheers,
Click to expand...
Click to collapse
I have the same with mine, but not that bad.
It's quiet simple to repair with super glue and one razor. You just have to put a very tiny bit of glue in the razor and spare it, but be carefully to do not split glue over the screen or the camera!
I'm just watching mine, if it gets worst I'll try to fix, but seems to be same since I bought it.
This sort of tampering results in a warranty void though doesn't it? I'd be really keen to try it out. But then if something really bad does happen to my phone I wanna be able to fix it. Haha man if only everything was just perfect
Sent from my HTC One_M8 using XDA Free mobile app
My phone has the exact same issue. Does not seem to get worse, but over a span of a year or two I could see that peeling off substantially more. It is held on by simple adhesive, I'm put off by the issue but then again it is an easy fix.
Grizraz said:
My phone has the exact same issue. Does not seem to get worse, but over a span of a year or two I could see that peeling off substantially more. It is held on by simple adhesive, I'm put off by the issue but then again it is an easy fix.
Click to expand...
Click to collapse
Can you not replace yours either? I'm tempted to fix it, but I dont want to void the warranty if its needed. This is covered under warranty I assume? Since its happening to multiple people it should be anyway! Itll cost me $99 if I wanna replace it since I bought it from Overseas. I could get a free replacement from Amazon but that requires the US address to send it to. Any trustworthy people out there?? haha
Cheers,
Grizraz said:
My phone has the exact same issue. Does not seem to get worse, but over a span of a year or two I could see that peeling off substantially more. It is held on by simple adhesive, I'm put off by the issue but then again it is an easy fix.
Click to expand...
Click to collapse
Grizraz, did you eventually repair it yourself or did you send it in? My friend bought an m8 and has this problem as well. She's going to bring it back to the carrier to see if they can do something for her. Otherwise she might go the warranty route. I'm considering helping with the repair because it seems easy..
Everyone else who repaired it themselves.. Was it easy?
Sent from my HTC One_M8 using XDA Free mobile app
I took the phone to the local Sprint dealer, a mall kiosk, they never heard of this happening and simply referred me out to some support number. I have not attempted to fix it yet, will post when I do with photos etc. Hopefully if someone else fixes it, they will do the same
Any help would be much appreciated. Story starts like this. I purchased brand new OP3 before 8 days. Today accidentally my daughter dropped the phone and broke the digitizer(touch screen). It felt from the couch on the tile floor(less than 15 inch height) Now i am stuck with the new phone and broken touch screen.
I did got in touch with the Oneplus customer service yesterday in USA. They have repair facility in Texas. ****ONEPLUS WILL NOT COVER THE REPAIR UNDER THE WARRANTY AND THEY WILL NOT SELL ORIGINAL REPLACEMENT PARTS TO THE CUSTOMERS OR DO ANY REPAIRS OTHER THAN THE WARRANTY .SO BEWARE++++
On eBay there is couple of sellers from China that sell digitizer`s(touch screen bundled with display) but aftermarket parts for the phone are not as good as original.
I did not buy extended warranty for the phone when i purchased the phone itself.
Where can i buy original parts? Any help is much appreciated
If that does not work you can contact customer support of one plus. Read the reddit link below
https://www.reddit.com/r/oneplus/comments/4rs9si/slug/d53v8yg
Sent from my ONEPLUS A3003 using Tapatalk
That's why I say you get what you pay for. It is important for people to know that the $400 only gives you what comes in the package. You are on your own once they get your money.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
Is it oneplus fault then his daughter breaks his phone? What do you think should they do now, send a new one on warranty?
Let it repair or buy a new one but don't blame oneplus for the mistakes of yourself and your daughter.
Gesendet von meinem ONEPLUS A3003 mit Tapatalk
Well, as far as I understand it's not possible to get it repaired at all, if it's not covered under warranty, which is pretty lame, actually.
Dabarr said:
Well, as far as I understand it's not possible to get it repaired at all, if it's not covered under warranty, which is pretty lame, actually.
Click to expand...
Click to collapse
You really think, warranty = new device if it's YOUR fault?!?
Holy Moly....
[email protected] said:
Is it oneplus fault then his daughter breaks his phone? What do you think should they do now, send a new one on warranty?
Let it repair or buy a new one but don't blame oneplus for the mistakes of yourself and your daughter.
Gesendet von meinem ONEPLUS A3003 mit Tapatalk
Click to expand...
Click to collapse
Do you even read what he said or you talk off your arses? He cannot find any replacement items anywhere. Buy a whatever other brand device, you will easoly find replacement parts. Oneplus doesn't sell any because they want to force you to buy the extra accidental warranty. He doesn't expect OP to pay for the damage that he caused.
Fir3blade said:
You really think, warranty = new device if it's YOUR fault?!?
Holy Moly....
Click to expand...
Click to collapse
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
Someone on the OnePlus forums smashed their OP3 as well. OnePlus quoted them around €90 to get it repaired which is extremely reasonable.
Sent from my OnePlus3 using XDA Labs
brickedvice said:
Do you even read what he said or you talk off your arses? He cannot find any replacement items anywhere. Buy a whatever other brand device, you will easoly find replacement parts. Oneplus doesn't sell any because they want to force you to buy the extra accidental warranty. He doesn't expect OP to pay for the damage that he caused.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
Click to expand...
Click to collapse
Yes my rude friend, unlike you I am able to read and understand also. So read post 1 and 2 and 3 again and then try to understand what you have read.
1.Why should he open a PayPal conflict? He paid and got his device. That's it.
2.Why should One+ sell parts to private persons? There is always the option to send the device to one of their repair center.
3.OP wrote that there are oem parts available on eBay but he don't want to buy one of them.
Gesendet von meinem ONEPLUS A3003 mit Tapatalk
brickedvice said:
Do you even read what he said or you talk off your arses? He cannot find any replacement items anywhere. Buy a whatever other brand device, you will easoly find replacement parts. Oneplus doesn't sell any because they want to force you to buy the extra accidental warranty. He doesn't expect OP to pay for the damage that he caused.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
Click to expand...
Click to collapse
Try to read AND understand, THEN hit "quote button"....
Fir3blade said:
You really think, warranty = new device if it's YOUR fault?!?
Holy Moly....
Click to expand...
Click to collapse
Can u please tell me where I said he should get a new device if he breaks it, or even get it repaired for free? I am really curious about that. All I said is, that I as far as I understood, there was no way to get it repaired at all.
On a different note: As it was mentioned afterwards, it's apperently possible to get it repaired after all by oneplus. (for a reasonable price). So that's fine with me.
I guess there is a reason they offer 2 year coverage for $80 USD when you check out.
Thread cleaned:
Please do not post ways to fraud companies. This is not only wrong but its not allowed to be posted here.
Thanks
Wolf
Accident happens
Thats beyond our control.
What we can do ? With all senses ability still accident happening.
No one to be blame for.
Sure there are ways to rectify
RedBux said:
Accident happens
Thats beyond our control.
What we can do ? With all senses ability still accident happening.
No one to be blame for.
Sure there are ways to rectify
Click to expand...
Click to collapse
You guys misunderstood the whole story.I want my phone fixed and I want to pay for the new screen that my daughter broke. I want OEM screen,not some aftermarket garbage from china(ebay). When i send out my phone on repair I know the warranty will not apply. This is why i send my phone to them to get an estimate whatever and to approve repair whatever the cost is. But i just got the phone back with the letter from them..bla bla bla. They never offer repair and an estimate for repair.
dejan1979 said:
Any help would be much appreciated. Story starts like this. I purchased brand new OP3 before 8 days. Today accidentally my daughter dropped the phone and broke the digitizer(touch screen). It felt from the couch on the tile floor(less than 15 inch height) Now i am stuck with the new phone and broken touch screen.
I did got in touch with the Oneplus customer service yesterday in USA. They have repair facility in Texas. ****ONEPLUS WILL NOT COVER THE REPAIR UNDER THE WARRANTY AND THEY WILL NOT SELL ORIGINAL REPLACEMENT PARTS TO THE CUSTOMERS OR DO ANY REPAIRS OTHER THAN THE WARRANTY .SO BEWARE++++
On eBay there is couple of sellers from China that sell digitizer`s(touch screen bundled with display) but aftermarket parts for the phone are not as good as original.
I did not buy extended warranty for the phone when i purchased the phone itself.
Where can i buy original parts? Any help is much appreciated
Click to expand...
Click to collapse
man that's unlucky, this is why i paid ~100 usd for 2 year accidental coverage (long wait and must send damaged one back) but worth it
Chris zh said:
If your phone is still under warranty, you can send it back for warranty. Or you can choose to do it yourself. This is not difficult. This is a Oneplus 3 screen replacement video. You can learn to replace your Oneplus 3 screen with the video.
MOD EDIT: LINK REMOVED
Click to expand...
Click to collapse
Broken screen due to fall is not covered in warranty unless you have taken the extra accidental repair option and paid for it.
That apart, the OP was asking for places to purchase the original screen, not how to change the screen.
What is the point of digging up an obsolete thread and posting wrong and irrelevant information in it? To increase the number of your posts?
Hi there,
today I dropped my phone on the street and the front glass got broken. The phone is still fully working. Touchscreen and everything else works without problems.
A couple of months ago I changed the front glass of a Samsung Galaxy S4 with all the necessary stuff, e.g. loca glue. For the first trial the result was acceptable. No reading the other threads:
https://forum.xda-developers.com/showthread.php?t=3522863
https://forum.xda-developers.com/showthread.php?t=3592043
most of the posters don't recommend the replacement of the front glass. On ebay I can find both only the frontglass (about 10€) and the full suited display (about 135€). If I take an offer from china, the price would lower to 65€. Another option would be to send the phone to Oneplus and let those guys repair it.
Now the decisions I have to made:
Just buying the front glass: Would be an option, if it is the same difficulty like the Samsung phones. But I've found only one Youtube Tutorial. At 1:45 he puts something on the screen, but not sure if it's clue or just something to clean.
Buying a display from China: for about 65€ would be also ok. This can take up to 6 weeks of shipping. And in some forums I've read the quality should be much lower than the original parts from Oneplus. Does anyone have any experience about this?
Sending to Oneplus ist the last option. But this depends on the price. I opened a ticket and now I'm waiting for their offer.
What would you recommend? Has anybody changed the frontglass and can tell me about the success?
musv said:
Hi there,
today I dropped my phone on the street and the front glass got broken. The phone is still fully working. Touchscreen and everything else works without problems.
A couple of months ago I changed the front glass of a Samsung Galaxy S4 with all the necessary stuff, e.g. loca glue. For the first trial the result was acceptable. No reading the other threads:
https://forum.xda-developers.com/showthread.php?t=3522863
https://forum.xda-developers.com/showthread.php?t=3592043
most of the posters don't recommend the replacement of the front glass. On ebay I can find both only the frontglass (about 10€) and the full suited display (about 135€). If I take an offer from china, the price would lower to 65€. Another option would be to send the phone to Oneplus and let those guys repair it.
Now the decisions I have to made:
Just buying the front glass: Would be an option, if it is the same difficulty like the Samsung phones. But I've found only one Youtube Tutorial. At 1:45 he puts something on the screen, but not sure if it's clue or just something to clean.
Buying a display from China: for about 65€ would be also ok. This can take up to 6 weeks of shipping. And in some forums I've read the quality should be much lower than the original parts from Oneplus. Does anyone have any experience about this?
Sending to Oneplus ist the last option. But this depends on the price. I opened a ticket and now I'm waiting for their offer.
What would you recommend? Has anybody changed the frontglass and can tell me about the success?
Click to expand...
Click to collapse
Open the ticket mate. No fuss. You'll get your device going in maximum 2 weeks. I tried replacing the glass myself and failed, I cracked the screen half way through...
Buying from eBay... Idk, but if people say they're not original, why Risk? Then again there's the struggle of doing it yourself.
The cheapest and safest is to send it to ONEPLUS.
Cheers
musv said:
Hi there,
today I dropped my phone on the street and the front glass got broken. The phone is still fully working. Touchscreen and everything else works without problems.
A couple of months ago I changed the front glass of a Samsung Galaxy S4 with all the necessary stuff, e.g. loca glue. For the first trial the result was acceptable. No reading the other threads:
https://forum.xda-developers.com/showthread.php?t=3522863
https://forum.xda-developers.com/showthread.php?t=3592043
most of the posters don't recommend the replacement of the front glass. On ebay I can find both only the frontglass (about 10€) and the full suited display (about 135€). If I take an offer from china, the price would lower to 65€. Another option would be to send the phone to Oneplus and let those guys repair it.
Now the decisions I have to made:
Just buying the front glass: Would be an option, if it is the same difficulty like the Samsung phones. But I've found only one Youtube Tutorial. At 1:45 he puts something on the screen, but not sure if it's clue or just something to clean.
Buying a display from China: for about 65€ would be also ok. This can take up to 6 weeks of shipping. And in some forums I've read the quality should be much lower than the original parts from Oneplus. Does anyone have any experience about this?
Sending to Oneplus ist the last option. But this depends on the price. I opened a ticket and now I'm waiting for their offer.
What would you recommend? Has anybody changed the frontglass and can tell me about the success?
Click to expand...
Click to collapse
I have replaced hundreds of screens in devices and for the most part it is cheaper and far easier then anything else.
Im about to replace my USB port myself as soon as my tool kit gets here on Monday.
I would never send a device to the OEM to be fixed. It will cost you twice as much plus the time without a device is just stupid.
I have always trusted these people with all the stuff I need to repair. Never trust some random Youtube video.
https://www.ifixit.com/Guide/Oneplus+3+Cracked+Screen+Replacement/76509
zelendel said:
I have replaced hundreds of screens in devices and for the most part it is cheaper and far easier then anything else.
Im about to replace my USB port myself as soon as my tool kit gets here on Monday.
I would never send a device to the OEM to be fixed. It will cost you twice as much plus the time without a device is just stupid.
I have always trusted these people with all the stuff I need to repair. Never trust some random Youtube video.
https://www.ifixit.com/Guide/Oneplus+3+Cracked+Screen+Replacement/76509
Click to expand...
Click to collapse
Didn't realize how expensive it is to replace the screen, I hope I never break mine!
ZVNexus said:
Didn't realize how expensive it is to replace the screen, I hope I never break mine!
Click to expand...
Click to collapse
You could find a cheaper knock off im sure but I hold a simple believe when it comes to electronics. You get what you pay for. You buy cheap and you get cheap.
The USB port was like 4 bucks with 25 dollars shipping lol.
zelendel said:
You could find a cheaper knock off im sure but I hold a simple believe when it comes to electronics. You get what you pay for. You buy cheap and you get cheap.
The USB port was like 4 bucks with 25 dollars shipping lol.
Click to expand...
Click to collapse
That's been my general experience as well, with probably the exception of Intel CPUs. Got my 1700X and is better for building than a 7700K or 8700K for almost half the price.
ZVNexus said:
That's been my general experience as well, with probably the exception of Intel CPUs. Got my 1700X and is better for building than a 7700K or 8700K for almost half the price.
Click to expand...
Click to collapse
Yeah sometimes you find a good deal. Rare as it maybe.
Got an answer from Oneplus:
Screen: EUR 57.20
Fingerprint Sensor: EUR 12.60
Labor: EUR 18.50
Vat: 23%
Total: EUR 108.61
Not sure, if there are any shippig costs to be added.
musv said:
Got an answer from Oneplus:
Screen: EUR 57.20
Fingerprint Sensor: EUR 12.60
Labor: EUR 18.50
Vat: 23%
Total: EUR 108.61
Not sure, if there are any shippig costs to be added.
Click to expand...
Click to collapse
57 Euros doesn't sound bad actually especially if it's the regular screen.
zelendel said:
I have replaced hundreds of screens in devices and for the most part it is cheaper and far easier then anything else.
Im about to replace my USB port myself as soon as my tool kit gets here on Monday.
I would never send a device to the OEM to be fixed. It will cost you twice as much plus the time without a device is just stupid.
I have always trusted these people with all the stuff I need to repair. Never trust some random Youtube video.
https://www.ifixit.com/Guide/Oneplus+3+Cracked+Screen+Replacement/76509
Click to expand...
Click to collapse
What? It may suck to send your device away but why are you saying they charge you twice as much? That's misinformation. I sent mine and it only cost 80£ (labour and shipping included). Where can you buy an original display for 80 quid? Even the Knock offs from eBay cost more than that.
XDRdaniel said:
What? It may suck to send your device away but why are you saying they charge you twice as much? That's misinformation. I sent mine and it only cost 80£ (labour and shipping included). Where can you buy an original display for 80 quid? Even the Knock offs from eBay cost more than that.
Click to expand...
Click to collapse
You are not adding in the cost of buying g another disposable device to use for the weeks your device is gone. That's for you. Do you know how much it would cost from the US for a repair?
ZVNexus said:
57 Euros doesn't sound bad actually especially if it's the regular screen.
Click to expand...
Click to collapse
Ok, I created a repair request on my Oneplus account.
musv said:
Ok, I created a repair request on my Oneplus account.
Click to expand...
Click to collapse
Great! The price surprised me. When my LG V10 died I sent it in thinking it was going to be a free repair for the bootloop issue.. $400 USD to replace motherboard. **** that lol
ZVNexus said:
Great! The price surprised me. When my LG V10 died I sent it in thinking it was going to be a free repair for the bootloop issue.. $400 USD to replace motherboard. **** that lol
Click to expand...
Click to collapse
That's the issue is being in the states. It will always be a lot more expencive coming from there then from anywhere in Europe.
zelendel said:
That's the issue is being in the states. It will always be a lot more expencive coming from there then from anywhere in Europe.
Click to expand...
Click to collapse
Repair center was in Kentucky, and I live in Connecticut LG just jacks their prices for some reason
ZVNexus said:
Repair center was in Kentucky, and I live in Connecticut LG just jacks their prices for some reason
Click to expand...
Click to collapse
Wow that is just crazy. Enjoying the weather I sent back home?
zelendel said:
Wow that is just crazy. Enjoying the weather I sent back home?
Click to expand...
Click to collapse
Yep! Not gonna pay $400 to repair a device that is literally $100 something on Ebay or Swappa, and I am definitely not going to pay $400 for a device that is guaranteed going to bootloop again in only a years time. So I spent $300 and bought a new OP3. Originally got the V10 because as someone coming from IOS, I automatically thought all Android phones could be unlocked and rooted with ease, with some o them sweet custom ROMs. This guy didn't do his research and ended up with using LG's, horrible, horrible (I cannot stress this enough) software. Not to mention the extra thick layer of AT&T bloat behind it. I don't really care about the hardware in a phone, as long as its good enough to have the software run good.
ZVNexus said:
Yep! Not gonna pay $400 to repair a device that is literally $100 something on Ebay or Swappa, and I am definitely not going to pay $400 for a device that is guaranteed going to bootloop again in only a years time. So I spent $300 and bought a new OP3. Originally got the V10 because as someone coming from IOS, I automatically thought all Android phones could be unlocked and rooted with ease, with some o them sweet custom ROMs. This guy didn't do his research and ended up with using LG's, horrible, horrible (I cannot stress this enough) software. Not to mention the extra thick layer of AT&T bloat behind it. I don't really care about the hardware in a phone, as long as its good enough to have the software run good.
Click to expand...
Click to collapse
I hear you there. I had a g2 for a while. Then moved to the nexus but the 6 had issues dealing with the cold. So got the 1+3 for a steal from a dev. To be honest. I wanted to hate it because the CEO is an idiot. But other then some crappy BT issues when on a weak wifi connection. (licensing issues I'm sure) and the fact it won't work with my smart watch. I really can't complain about about.
I replaced my Motherboard and Battery by sending it to Oneplus. I do live in the EU so that could be a big difference. But a DHL driver picked it up on Monday. And I got it back the same week on Friday fully repaired without additional costs. A screen replacement here costs about €100 which is not expensive at all.. The problem mainly is that original parts are very rare and mostly fake.
Puddi_Puddin said:
I replaced my Motherboard and Battery by sending it to Oneplus. I do live in the EU so that could be a big difference. But a DHL driver picked it up on Monday. And I got it back the same week on Friday fully repaired without additional costs. A screen replacement here costs about €100 which is not expensive at all.. The problem mainly is that original parts are very rare and mostly fake.
Click to expand...
Click to collapse
I used DHL for the first time Getting the USB port. Ordered it before Xmas and got it 2 weeks later. I was impressed with DHL as they went out of their way to make sure I got the package.