Any help would be much appreciated. Story starts like this. I purchased brand new OP3 before 8 days. Today accidentally my daughter dropped the phone and broke the digitizer(touch screen). It felt from the couch on the tile floor(less than 15 inch height) Now i am stuck with the new phone and broken touch screen.
I did got in touch with the Oneplus customer service yesterday in USA. They have repair facility in Texas. ****ONEPLUS WILL NOT COVER THE REPAIR UNDER THE WARRANTY AND THEY WILL NOT SELL ORIGINAL REPLACEMENT PARTS TO THE CUSTOMERS OR DO ANY REPAIRS OTHER THAN THE WARRANTY .SO BEWARE++++
On eBay there is couple of sellers from China that sell digitizer`s(touch screen bundled with display) but aftermarket parts for the phone are not as good as original.
I did not buy extended warranty for the phone when i purchased the phone itself.
Where can i buy original parts? Any help is much appreciated
If that does not work you can contact customer support of one plus. Read the reddit link below
https://www.reddit.com/r/oneplus/comments/4rs9si/slug/d53v8yg
Sent from my ONEPLUS A3003 using Tapatalk
That's why I say you get what you pay for. It is important for people to know that the $400 only gives you what comes in the package. You are on your own once they get your money.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
Is it oneplus fault then his daughter breaks his phone? What do you think should they do now, send a new one on warranty?
Let it repair or buy a new one but don't blame oneplus for the mistakes of yourself and your daughter.
Gesendet von meinem ONEPLUS A3003 mit Tapatalk
Well, as far as I understand it's not possible to get it repaired at all, if it's not covered under warranty, which is pretty lame, actually.
Dabarr said:
Well, as far as I understand it's not possible to get it repaired at all, if it's not covered under warranty, which is pretty lame, actually.
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Click to collapse
You really think, warranty = new device if it's YOUR fault?!?
Holy Moly....
[email protected] said:
Is it oneplus fault then his daughter breaks his phone? What do you think should they do now, send a new one on warranty?
Let it repair or buy a new one but don't blame oneplus for the mistakes of yourself and your daughter.
Gesendet von meinem ONEPLUS A3003 mit Tapatalk
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Click to collapse
Do you even read what he said or you talk off your arses? He cannot find any replacement items anywhere. Buy a whatever other brand device, you will easoly find replacement parts. Oneplus doesn't sell any because they want to force you to buy the extra accidental warranty. He doesn't expect OP to pay for the damage that he caused.
Fir3blade said:
You really think, warranty = new device if it's YOUR fault?!?
Holy Moly....
Click to expand...
Click to collapse
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
Someone on the OnePlus forums smashed their OP3 as well. OnePlus quoted them around €90 to get it repaired which is extremely reasonable.
Sent from my OnePlus3 using XDA Labs
brickedvice said:
Do you even read what he said or you talk off your arses? He cannot find any replacement items anywhere. Buy a whatever other brand device, you will easoly find replacement parts. Oneplus doesn't sell any because they want to force you to buy the extra accidental warranty. He doesn't expect OP to pay for the damage that he caused.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
Click to expand...
Click to collapse
Yes my rude friend, unlike you I am able to read and understand also. So read post 1 and 2 and 3 again and then try to understand what you have read.
1.Why should he open a PayPal conflict? He paid and got his device. That's it.
2.Why should One+ sell parts to private persons? There is always the option to send the device to one of their repair center.
3.OP wrote that there are oem parts available on eBay but he don't want to buy one of them.
Gesendet von meinem ONEPLUS A3003 mit Tapatalk
brickedvice said:
Do you even read what he said or you talk off your arses? He cannot find any replacement items anywhere. Buy a whatever other brand device, you will easoly find replacement parts. Oneplus doesn't sell any because they want to force you to buy the extra accidental warranty. He doesn't expect OP to pay for the damage that he caused.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
Click to expand...
Click to collapse
Try to read AND understand, THEN hit "quote button"....
Fir3blade said:
You really think, warranty = new device if it's YOUR fault?!?
Holy Moly....
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Click to collapse
Can u please tell me where I said he should get a new device if he breaks it, or even get it repaired for free? I am really curious about that. All I said is, that I as far as I understood, there was no way to get it repaired at all.
On a different note: As it was mentioned afterwards, it's apperently possible to get it repaired after all by oneplus. (for a reasonable price). So that's fine with me.
I guess there is a reason they offer 2 year coverage for $80 USD when you check out.
Thread cleaned:
Please do not post ways to fraud companies. This is not only wrong but its not allowed to be posted here.
Thanks
Wolf
Accident happens
Thats beyond our control.
What we can do ? With all senses ability still accident happening.
No one to be blame for.
Sure there are ways to rectify
RedBux said:
Accident happens
Thats beyond our control.
What we can do ? With all senses ability still accident happening.
No one to be blame for.
Sure there are ways to rectify
Click to expand...
Click to collapse
You guys misunderstood the whole story.I want my phone fixed and I want to pay for the new screen that my daughter broke. I want OEM screen,not some aftermarket garbage from china(ebay). When i send out my phone on repair I know the warranty will not apply. This is why i send my phone to them to get an estimate whatever and to approve repair whatever the cost is. But i just got the phone back with the letter from them..bla bla bla. They never offer repair and an estimate for repair.
dejan1979 said:
Any help would be much appreciated. Story starts like this. I purchased brand new OP3 before 8 days. Today accidentally my daughter dropped the phone and broke the digitizer(touch screen). It felt from the couch on the tile floor(less than 15 inch height) Now i am stuck with the new phone and broken touch screen.
I did got in touch with the Oneplus customer service yesterday in USA. They have repair facility in Texas. ****ONEPLUS WILL NOT COVER THE REPAIR UNDER THE WARRANTY AND THEY WILL NOT SELL ORIGINAL REPLACEMENT PARTS TO THE CUSTOMERS OR DO ANY REPAIRS OTHER THAN THE WARRANTY .SO BEWARE++++
On eBay there is couple of sellers from China that sell digitizer`s(touch screen bundled with display) but aftermarket parts for the phone are not as good as original.
I did not buy extended warranty for the phone when i purchased the phone itself.
Where can i buy original parts? Any help is much appreciated
Click to expand...
Click to collapse
man that's unlucky, this is why i paid ~100 usd for 2 year accidental coverage (long wait and must send damaged one back) but worth it
Chris zh said:
If your phone is still under warranty, you can send it back for warranty. Or you can choose to do it yourself. This is not difficult. This is a Oneplus 3 screen replacement video. You can learn to replace your Oneplus 3 screen with the video.
MOD EDIT: LINK REMOVED
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Click to collapse
Broken screen due to fall is not covered in warranty unless you have taken the extra accidental repair option and paid for it.
That apart, the OP was asking for places to purchase the original screen, not how to change the screen.
What is the point of digging up an obsolete thread and posting wrong and irrelevant information in it? To increase the number of your posts?
Related
I managed to crack my tablet already . It's just the glass, the tablet works fine and the screen looks and works normally underneath. If I call samsung how much will it cost? Is it possible for me to fix it myself, or is everything fused together?
calashu said:
I managed to crack my tablet already . It's just the glass, the tablet works fine and the screen looks and works normally underneath. If I call samsung how much will it cost? Is it possible for me to fix it myself, or is everything fused together?
Click to expand...
Click to collapse
Sorry to hear that. This is just my opinion but because this tablet is newly released I doubt you will find much on the internet on how to replace the screen on your own, I think you will also struggle to find the parts. Calling samsung would probably be your best bet if you want it fixed now or if you can wait a couple of months I'm sure there will be videos online about how to do it. Hopefully it works out for you mate.
Geordie Affy said:
Sorry to hear that. This is just my opinion but because this tablet is newly released I doubt you will find much on the internet on how to replace the screen on your own, I think you will also struggle to find the parts. Calling samsung would probably be your best bet if you want it fixed now or if you can wait a couple of months I'm sure there will be videos online about how to do it. Hopefully it works out for you mate.
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Would a warranty cover that anyway? I thought that just covers defects.
Han Solo 1 said:
Would a warranty cover that anyway? I thought that just covers defects.
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I should have made my point clearer, apologies, I meant that they should give you contact details of samsung aprroved technicians in the area but yes he would have to pay for the service.
Thanks for the replies...I called up Samsung and they said to send it and they'd fix it for 200$..ouch. I'm not sure if that's worth it or not. I'm considering taking it to a third party computer repair shop or just dealing with it until the parts become widely available. It works fine, it's just ugly XD. This all depends on if the price was reasonable. Is 200$ reasonable to replace the glass? If it is I'll just ship it off to Samsung now
calashu said:
Thanks for the replies...I called up Samsung and they said to send it and they'd fix it for 200$..ouch. I'm not sure if that's worth it or not. I'm considering taking it to a third party computer repair shop or just dealing with it until the parts become widely available. It works fine, it's just ugly XD. This all depends on if the price was reasonable. Is 200$ reasonable to replace the glass? If it is I'll just ship it off to Samsung now
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Click to collapse
if you purchased it with a premium credit card, you might be covered with that. You should check.
http://boardingarea.com/viewfromthe...on-pays-to-fix-my-samsung-s3s-cracked-screen/
calashu said:
Thanks for the replies...I called up Samsung and they said to send it and they'd fix it for 200$..ouch. I'm not sure if that's worth it or not. I'm considering taking it to a third party computer repair shop or just dealing with it until the parts become widely available. It works fine, it's just ugly XD. This all depends on if the price was reasonable. Is 200$ reasonable to replace the glass? If it is I'll just ship it off to Samsung now
Click to expand...
Click to collapse
Ouch. So then you'd have an $800 tablet. I don't know. Depends on your funds and ability to toss money around.
calashu said:
Thanks for the replies...I called up Samsung and they said to send it and they'd fix it for 200$..ouch. I'm not sure if that's worth it or not. I'm considering taking it to a third party computer repair shop or just dealing with it until the parts become widely available. It works fine, it's just ugly XD. This all depends on if the price was reasonable. Is 200$ reasonable to replace the glass? If it is I'll just ship it off to Samsung now
Click to expand...
Click to collapse
I think $200 is way too much - I know this is easy for me to say but if I were you I'd wait a while, to put it into perspective the OLD note 10.1 Digitizer costs just $20 and maybe a few tools will cost you no more than $10.
Honestly I'd wait and see if its really difficult or not and then attempt it yourself if you think your capable to do it. I bet there will be videos online of people taking the 10.1 2014 edition screen apart soon but then again if you mess it up you've wasted a $500 device. Also call a few local electronic shops once the Digitizer becomes available on ebay surely they will charge a lot less for labour.
Like I said its easy for me to say all this but obviously you know whats best. Best of luck mate I really do hope it works out.
I purchased it with a prepaid debit card so no purchase protection. I think I'll just take Geordie Affy's advice and wait it out. 200 bucks is a pretty significant amount of money for me. The wait will punish me enough so I'll know to be super careful with expensive new items in the future lol.
calashu said:
I purchased it with a prepaid debit card so no purchase protection. I think I'll just take Geordie Affy's advice and wait it out. 200 bucks is a pretty significant amount of money for me. The wait will punish me enough so I'll know to be super careful with expensive new items in the future lol.
Click to expand...
Click to collapse
It's too bad you didn't purchase Square Trade protection for it. $99 but they repair it or give you what it's worth if it can't be repaired.
Han Solo 1 said:
It's too bad you didn't purchase Square Trade protection for it. $99 but they repair it or give you what it's worth if it can't be repaired.
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Click to collapse
I should get that with everything I buy because I drop things every minute and a half -_-
calashu said:
I purchased it with a prepaid debit card so no purchase protection. I think I'll just take Geordie Affy's advice and wait it out. 200 bucks is a pretty significant amount of money for me. The wait will punish me enough so I'll know to be super careful with expensive new items in the future lol.
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Click to collapse
I would sell it on ebay for $75 less than what you paid for it.
You may get a bite.
Then chalk up the loss as experience.
Curious to know how much force did it take or what happened that made it crack.
Han Solo 1 said:
It's too bad you didn't purchase Square Trade protection for it. $99 but they repair it or give you what it's worth if it can't be repaired.
Click to expand...
Click to collapse
Search online for SquareTrade discounts. I got 30% off mine for the GN 2014. If you are within 30 days of your purchase, you can still purchase a warranty, and claim it down the road at some point. That's kind of in the "Grey Zone", but may be your best bet until the parts are easily available.
Mr_Armageddon said:
Search online for SquareTrade discounts. I got 30% off mine for the GN 2014. If you are within 30 days of your purchase, you can still purchase a warranty, and claim it down the road at some point. That's kind of in the "Grey Zone", but may be your best bet until the parts are easily available.
Click to expand...
Click to collapse
I bought in only about 3 weeks ago but....since I called Samsung and they have me on record saying it cracked, wouldn't ST find out from them and not cover it anyway? I really wish i had been more careful. I wonder how many months it will be until parts are available
calashu said:
I bought in only about 3 weeks ago but....since I called Samsung and they have me on record saying it cracked, wouldn't ST find out from them and not cover it anyway? I really wish i had been more careful. I wonder how many months it will be until parts are available
Click to expand...
Click to collapse
If I were you, I would get the SquareTrade warranty. There is no way that they would know about any conversations that you had with Samsung. Plus, even after you get this issue taken care of, it will still benefit you to have the warranty to tackle any future problems. They are pretty easy to deal with in my experience.
Sent from my SM-P600 using Tapatalk 4
ajamudc said:
If I were you, I would get the SquareTrade warranty. There is no way that they would know about any conversations that you had with Samsung. Plus, even after you get this issue taken care of, it will still benefit you to have the warranty to tackle any future problems. They are pretty easy to deal with in my experience.
Sent from my SM-P600 using Tapatalk 4
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Click to collapse
I'm just worried that since samsung sent me an email to send the tablet to them and everything, they have it on record that I called it in. Then when squaretrade calls them...Still though, I guess I can get the insurance and even if they don't fix it, it'll be useful to have for any future issues. I'm pretty clumsy
calashu said:
I bought in only about 3 weeks ago but....since I called Samsung and they have me on record saying it cracked, wouldn't ST find out from them and not cover it anyway? I really wish i had been more careful. I wonder how many months it will be until parts are available
Click to expand...
Click to collapse
SquareTrade doesn't care if you ROOT your device. I spoke with one of their service reps, and asked that specifically before I purchased the warranty.
calashu said:
I'm just worried that since samsung sent me an email to send the tablet to them and everything, they have it on record that I called it in. Then when squaretrade calls them...Still though, I guess I can get the insurance and even if they don't fix it, it'll be useful to have for any future issues. I'm pretty clumsy
Click to expand...
Click to collapse
I'm not sure I understand. If you buy a SquareTrade warranty, the warranty is with them. Samsung has nothing to do with it.
Sent from my SM-P600 using Tapatalk 4
ajamudc said:
I'm not sure I understand. If you buy a SquareTrade warranty, the warranty is with them. Samsung has nothing to do with it.
Sent from my SM-P600 using Tapatalk 4
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Click to collapse
You're absolutely right...I'm just being paranoid. I purchased the warranty today. Thanks to everyone for your help!
My tab pro s cracked too, and I have no idea how. Is this screen particularly fragile? Mine shows pitting on the keyboard at the same place where the fracture begins. I'm thinking it might have something to do with the magnet that shuts it. Read on Amazon that someone had cracked theirs twice already and the screen was super fragile. ???
My tablet screen is absolutely shattered and Intercity samsung repair centre can't repair it as it's non eu, any recommendations?
Can't? WTF? Hardware for the screen does not change between countries. You should pay for it tho since warranty will not be accepted.
SM-P601 cihazımdan Tapatalk kullanılarak gönderildi
uncensoredtr said:
Can't? WTF? Hardware for the screen does not change between countries. You should pay for it tho since warranty will not be accepted.
SM-P601 cihazımdan Tapatalk kullanılarak gönderildi
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Yeah ive just emailed back asking if they thought I wanted it repairing under warranty but I knew it wouldnt be under warranty anyway due to the nature of damage / purchase.
They sent this:
Thank you for sending your device to us for repair.
Our engineers have inspected your device and identified that your device is a non EU product, unfortunately we are unable to repair the device and it will be returned without repair.
Bit odd, cant seem to find anywhere on google that will repair it easily
LiamS said:
Yeah ive just emailed back asking if they thought I wanted it repairing under warranty but I knew it wouldnt be under warranty anyway due to the nature of damage / purchase.
They sent this:
Thank you for sending your device to us for repair.
Our engineers have inspected your device and identified that your device is a non EU product, unfortunately we are unable to repair the device and it will be returned without repair.
Bit odd, cant seem to find anywhere on google that will repair it easily
Click to expand...
Click to collapse
Wow that's a first. I ve never seen any company which doesn't want to make money. Don't you guys have some generic phone repair centers there besides branded ones?
uncensoredtr said:
Wow that's a first. I ve never seen any company which doesn't want to make money. Don't you guys have some generic phone repair centers there besides branded ones?
Click to expand...
Click to collapse
Ive found 1 single one that possibly looks trust worthy the glass on the tablets are glued heavily to the lcd so makes screen repair difficult on this model so I don't think many are capable of repairing it
LiamS said:
Ive found 1 single one that possibly looks trust worthy the glass on the tablets are glued heavily to the lcd so makes screen repair difficult on this model so I don't think many are capable of repairing it
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Click to collapse
I haven't done that myself but a friend of mine changed 2 screens before. I think that glue has a chemical dissolver which you can buy online. just google for lcd adhesive remover or cleaner. and there s uv reactive clear glue to stick new glass.
Any company that would've repaired your screen would've just chnaged the complete display unit. The display unit goes for about 275€, so its not worth it. I would recommend changung the glas yourself or get a friend to help you. You have not much to loose.
Sent from my HTC One X+ using XDA Free mobile app
{Diemex} said:
Any company that would've repaired your screen would've just chnaged the complete display unit. The display unit goes for about 275€, so its not worth it. I would recommend changung the glas yourself or get a friend to help you. You have not much to loose.
Sent from my HTC One X+ using XDA Free mobile app
Click to expand...
Click to collapse
Ive never done self repair before on a tablet so wouldnt risk it, from what ive heard self repair on this model ends bad
Official service centers won't repair foreign models to prevent grey imports from countries where their stuff is cheaper.
There are a few specialists who can separate gapless displays from the touchscreen. The latter is available separately, as that and the display come from different manufacturers. After their "marriage" they are treated as a unit, offically.
I think there's a thread in here somewhere, where someone did remove the touchscreen from the display. I'm not sure, but as i remember that involved not heating the touchscreen, but to attach some water proof rim around it, pour some liquid on it and let it there overnight. Strange. Is the liquid supposed to diffuse thru the glass, or was there a thermal effect? It was not liquid gas to freeze fry everything.
Can anyone recommend a company/service centre to repair a broken screen on the HTC 10?
Thanks!
benj! said:
Can anyone recommend a company/service centre to repair a broken screen on the HTC 10?
Thanks!
Click to expand...
Click to collapse
Have you tried htc directly?
I would if I could find *anything* on their website about it!
Emailed a support request though. Stay tuned for exciting updates
benj! said:
Can anyone recommend a company/service centre to repair a broken screen on the HTC 10?
Thanks!
Click to expand...
Click to collapse
I agree that contacting HTC directly is probably the best way to go. Go to their website and use the 'chat' function. I asked about an M9 screen repair about six months ago and they quoted $150, so I'm guessing it would be only a little bit more for the 10.
BillTheCat said:
I agree that contacting HTC directly is probably the best way to go. Go to their website and use the 'chat' function. I asked about an M9 screen repair about six months ago and they quoted $150, so I'm guessing it would be only a little bit more for the 10.
Click to expand...
Click to collapse
Good call! Spoke to them via chat.
If anyone's interested, the cost they quoted was £115 excluding shipping and 'diagnostic tools', whatever that is, and takes approx 5 days from receipt of the phone.
Not surprised about the cost, but the turnaround is disappointing.
benj! said:
Good call! Spoke to them via chat.
If anyone's interested, the cost they quoted was £115 excluding shipping and 'diagnostic tools', whatever that is, and takes approx 5 days from receipt of the phone.
Not surprised about the cost, but the turnaround is disappointing.
Click to expand...
Click to collapse
Consider it a five day vacation from everyone's BS.
I will personnally change it myself.. Already changed (A9, m7 ans sansung GS7) just by order the screen ?.. I'm now experimented on screen repair ?
I will soon change my cover back from grey carbon to gold.. ?
Sent from my HTC 10 using XDA-Developers Legacy app
Fancy doing mine while you're at it?
So, i had my Oneplus 3 not booting so i opened an RMA ticket 26 days ago. After dozens of emails they accepted to have my device repaired. DHL picked up my device and after 3 days it was with Arvato for repair. The motherboard was found faulty and so they performed an in-warranty motherboard replacement. What happened though after that? My device shipped from Greece for repair and Oneplus after repairing it, sent it to the Netherlands to an unknown person there. It's been 2 weeks now since the incident and the only answer i get from Oneplus is that the issue has been escalated and that someone is working on it. What can i do? any similar experiences? It really feels like nothing is done and that my device was lost in the Bermuda triangle with oneplus staying idle...
Konskl said:
So, i had my Oneplus 3 not booting so i opened an RMA ticket 26 days ago. After dozens of emails they accepted to have my device repaired. DHL picked up my device and after 3 days it was with Arvato for repair. The motherboard was found faulty and so they performed an in-warranty motherboard replacement. What happened though after that? My device shipped from Greece for repair and Oneplus after repairing it, sent it to the Netherlands to an unknown person there. It's been 2 weeks now since the incident and the only answer i get from Oneplus is that the issue has been escalated and that someone is working on it. What can i do? any similar experiences? It really feels like nothing is done and that my device was lost in the Bermuda triangle with oneplus staying idle...
Click to expand...
Click to collapse
Really sorry to hear your predicament.
Get on Twitter or Facebook and tag Carl Pei.
tnsmani said:
Really sorry to hear your predicament.
Get on Twitter or Facebook and tag Carl Pei.
Click to expand...
Click to collapse
Tried that, with no success unfortunately... Definitely my last oneplus phone. I prefer to pay a bit more and get some proper service support in case something happens to a future device.
RIP @Konskl 's OnePlus3
Konskl said:
Tried that, with no success unfortunately... Definitely my last oneplus phone. I prefer to pay a bit more and get some proper service support in case something happens to a future device.
Click to expand...
Click to collapse
This can littery happen with all devices bro. Motorola is not even reachable for support/replacement. Samsung is insanely expensive... If you are in the EU I would claim the rights you have.
Puddi_Puddin said:
This can littery happen with all devices bro. Motorola is not even reachable for support/replacement. Samsung is insanely expensive... If you are in the EU I would claim the rights you have.
Click to expand...
Click to collapse
yep the thing is that other brands like Samsung or Apple, wouldn't keep their customers without a device during that time. They would offer a replacement or something. Oneplus did nothing in that regards, they just stayed idle saying a colleague is working on this. What should a customer do when it comes to that? Buy a new device and incur new costs? That's not proper customer support.
Konskl said:
yep the thing is that other brands like Samsung or Apple, wouldn't keep their customers without a device during that time. They would offer a replacement or something. Oneplus did nothing in that regards, they just stayed idle saying a colleague is working on this. What should a customer do when it comes to that? Buy a new device and incur new costs? That's not proper customer support.
Click to expand...
Click to collapse
When I sended back my old S3 they said that volume buttons do not fall under warranty, I had to pay €50 to get the phone back.. We all have had good and bad experiences with support from different brands. I don't think it actually matters if you have an. Samsung, Huawei or Oneplus device.
Samsung would leave you stranded, just saying
Good luck getting ur op back
I broke the screen on my honor 7x us variant, I was wondering is it a way to fix it myself?
Sonny1732 said:
I broke the screen on my honor 7x us variant, I was wondering is it a way to fix it myself?
Click to expand...
Click to collapse
Probably not, I would first look for a replacement online. See how much parts are there and than call around and get an estimate just for labor. Probably should have a professional do it. It might not be worth fixing. Phone is so cheap. You could probably sell it in eBay possibly.
allrockedout said:
Probably not, I would first look for a replacement online. See how much parts are there and than call around and get an estimate just for labor. Probably should have a professional do it. It might not be worth fixing. Phone is so cheap. You could probably sell it in eBay possibly.
Click to expand...
Click to collapse
Yeah I'll just look around, thanks though
if you bought recently on amazon with prime. contact customer service about it and ask them if they can d anything to help you replace the screen. they just offered me an exchange/refund. I refunded but ended up getting another 7x new.
jack50n said:
if you bought recently on amazon with prime. contact customer service about it and ask them if they can d anything to help you replace the screen. they just offered me an exchange/refund. I refunded but ended up getting another 7x new.
Click to expand...
Click to collapse
Thank you, I call Amazon and their gonna send me a replacement no charge ?
Sonny1732 said:
Thank you, I call Amazon and their gonna send me a replacement no charge [emoji41]
Click to expand...
Click to collapse
Hummm
That is suspiciously kind of them...
Usually broken screen voids warranty as a bad device handle...
Good for you... And anyone who bought their device at Amazon, cause if they replace one, they must replace all to avoid customer differential treatment law suits...
Enviado do meu BND-L21 através do Tapatalk
RSGI said:
Hummm
That is suspiciously kind of them...
Usually broken screen voids warranty as a bad device handle...
Good for you... And anyone who bought their device at Amazon, cause if they replace one, they must replace all to avoid customer differential treatment law suits...
Enviado do meu BND-L21 através do Tapatalk
Click to expand...
Click to collapse
They said it's because I was a good customer for the last few years
Sonny1732 said:
They said it's because I was a good customer for the last few years
Click to expand...
Click to collapse
They told me something similar. I'm glad it worked out for you too!