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Hi all,
My first post! I have a new Galaxy Note II LTE version (N7105) that's having some google problems. I've read through just about everything I could find, but nothing is working for me, so I hope someone here can help!
Whenever I'm on 3G/HSPA/HSPA+, various Google services don't work fully. Things I've noticed so far:
Play store will open and show the opening page, but fails to connect to display any app info or pictures (no error 495, just connection timeout); oddly, I can go on my computer and install an item from the Play store website and it will download almost instantly to my phone.
Gmail will open and receive messages just fine, but won't send until I connect to LTE or wifi (though it says it's sending)
I can perform a normal google search, but when I try to switch to images, the connection fails
I can search in Maps, but driving directions fail; navigation works, though
The weird thing is that LTE or wifi work just fine for all of the above. I can do everything else as normal on 3G - no problems viewing webpages or using Whatsapp, for example.
I've tried clearing app caches and resetting the phone, rooting & using Set DNS, deleting & recreating APNs, all to no avail. Please, can anyone help?
bump
anyone? any ideas?
thathatch said:
anyone? any ideas?
Click to expand...
Click to collapse
Connection problem. Go to settings/apps/all apps and clear data of Google Services Framework. That sometimes helps, you may have to do that af few times though.
Make sure to wipe all apps from the cache too (pressing and holding home button and select all apps).
gee2012 said:
Connection problem. Go to settings/apps/all apps and clear data of Google Services Framework. That sometimes helps, you may have to do that af few times though.
Make sure to wipe all apps from the cache too (pressing and holding home button and select all apps).
Click to expand...
Click to collapse
Thanks for the tip! Unfortunately, that put the Google Play Store into an endless force-close loop and I ended up having to reset the phone. Even after a reset, though, it's still having the connection problems. I'm starting to think it might just be something with my service provider...
You have to flash back stock rom or any other custom rom.
Sent from my GT-N7100 using xda premium
im getting invalid package file errors when trying to download Instagram from the market. ive researched and done all the suggested fixes i.e. clearing play store data google services framework data, cleared bothe the cache and the dalvik cache and im still getting these errors. my wife and i are both having this problem right now, she is running rooted stock and so am i. does anyone have any ideas? ive even don a full wipe and re flashed my rom and nothing has worked.i really dont care that I cant have it but my wife is getting irritated wich means im getting really annoyed. any help would be greatly appreciated.
if there are no more techniques i can use would someone be kind enough to send me the apk? thanks again.
EDIT: all is well found an apk file.
Mods you can delete this post if you need or want to PROBLEM SOLVED.
I'd like to add a little to this. I have experienced this more recently while trying to update my apps. The more commonly known techniques did not work for me as well. Everything from clearing cache in the app and through recovery, to a lesser known trick using the browser and the play store website.
I did find that when all else failed, I toggled my wifi off and used my data to download/update my apps and did not have the invalid package issue. A technique so simple, I had to chuckle because I flashed and re-flashed multiple roms and restores. I was getting so annoyed at the failure of my app download/upgrades. So this makes me think it might have something to do with google servers and my wifi connection, which is strange since it recently randomly started to happen.
Just a little of my thoughts with this ever annoying issue.
For future reference, if u can't find the apk, there's an app called hideman. Its a VPN app. Just install that, connect to the server thats displaying, go to the market and install the app giving u the error. All those other solutions didn't work for me either but with the hideman app it worked beautifully.
Sent from my SAMSUNG-SGH-T989 using xda premium
I tried that briefly. I personally don't trust it. Switching on my T-Mobile data worked best for me. Thanks for adding another option though.
I have tried all suggestions except using 3g or 4g. My tablet is wifi only, it does not have cell service. I also tried hideman vpn and still get error. I am trying to get lotus map app. Contacted them they only knew to clear catch and data. Any help would be appreciated.
This started happening on all three phones in my house. So im inclined to believe its a problem with the play store itself
Sent from my SGH-T989 using xda app-developers app
Here it is in a nutshell: Error 927 on ANY download, any app, any game, be it paid or free, on my Nexus 7 (2013) FHD. I've done the following:
- Cleared the data and cache for the Google Play Store, Download Manager, and Google Services Framework.
- Uninstalled updates for the Google Play Store and Google Services Framework.
- Deleted and re-added my Google account.
- Rebooted.
- Hard reset.
- Downgraded to 4.3 and re-upgraded to 4.4.2.
- Tried to download the apps and games from the Google Play website, and get "An unexpected error has occured. Please try again later."
- Changed the filter and proxy settings on my Cisco router.
- Switched to LTE, and... same thing.
- Created another Google account, and it worked, but I will NOT be forced to re-purchase the apps I've spent nearly $80.00 on over the years, or upload my music collection to Google Music again.
- Reached out to Google for help, and... crickets.
I'm at the end of my rope. If this isn't resolved soon, I'm returning the Nexus to Wal-Mart. I've NEVER had this sort of issue before, even with my first-generation Nexus 7. I've had Android tablets since my Motorola Xoom awhile back. I've ALWAYS had Android tablets. I'd hate to have to abandon Android because of this idiocy, but I may have to do so. I don't want to have to go with Apple for both my smartphone and tablet, but it's starting to look that way.
If anyone has any suggestions that aren't listed above, please, help me out. I love my Nexus 7, but without apps and games, it's pretty worthless.
Thanks in advance.
Normally deleting and adding back the Google account is a solution for Play Store problems, but as you said, you tried that. Some have reported that error 927 is because of a network connection error. How is web browsing? YouTube?
abarax said:
- Downgraded to 4.3 and re-upgraded to 4.4.2.
Click to expand...
Click to collapse
How did you do that? Did you download the 4.3 ROM to flash it? Did you unlock and flash a custom recovery?
When all else fails, flash the stock ROM, especially with your downgrading and upgrading. Google's files include a "flash-all.bat" within that will wipe everything and flash the stock ROM and recovery.
https://developers.google.com/android/nexus/images#razor
Pandae said:
Normally deleting and adding back the Google account is a solution for Play Store problems, but as you said, you tried that. Some have reported that error 927 is because of a network connection error. How is web browsing? YouTube?
All web browsing and pre-installed apps work just fine. Just any attempts to update those apps, or install any other apps from Google Play, fail with error 927.
How did you do that? Did you download the 4.3 ROM to flash it? Did you unlock and flash a custom recovery?
When all else fails, flash the stock ROM, especially with your downgrading and upgrading. Google's files include a "flash-all.bat" within that will wipe everything and flash the stock ROM and recovery.
https://developers.google.com/android/nexus/images#razor
Click to expand...
Click to collapse
I actually have flashed the stock ROMs, from the original 4.3 to 4.4.2, with the exact same results. I've also made certain not to unlock the bootloader and to not root as to recreate the OOB experience as well. At this point, my options are exhausted.
abarax said:
I actually have flashed the stock ROMs, from the original 4.3 to 4.4.2, with the exact same results. I've also made certain not to unlock the bootloader and to not root as to recreate the OOB experience as well. At this point, my options are exhausted.
Click to expand...
Click to collapse
Are you able to install apps on another device with the same account? If not it may be a problem with your account...
Dexxon said:
Are you able to install apps on another device with the same account? If not it may be a problem with your account...
Click to expand...
Click to collapse
I know his pain I have flashed reflashed installed stock and im using a atrix 2 with ics 4.0.4
im hoping its a google server problem and it will be fixed
I was having the same problem for the last two days and I went to settings/Google account and noticed there was a sync error with sound search for Google play and I manually synced it and now apps download .
Sent from my Nexus 5 using Tapatalk
I went into my account removed my devices from it on the web and signed in on my phone now it works
Sent from my MB865 using Tapatalk
I've been having the exact same issue for 4 days. Regardless of rom, phone, or gmail account I use. I've done every wipe format imaginable even Odin as I have a Samsung phone same issue. Now I cant even get any Google apps to connect at all. Such as Google plus play store YouTube etc...Google says never heard of it before sorry.
dawiseguy77 said:
I've been having the exact same issue for 4 days. Regardless of rom, phone, or gmail account I use. I've done every wipe format imaginable even Odin as I have a Samsung phone same issue. Now I cant even get any Google apps to connect at all. Such as Google plus play store YouTube etc...Google says never heard of it before sorry.
Click to expand...
Click to collapse
I'm having the exact same problem now for a few days. I called Google support and they are aware of the problem and had no resolution. I was told too bad basically.
Out of curiosity, for those having this issue, did you upgrade to a 4.4.2 ROM?
I updated to stock rooted 4.3 galaxy note 2 Verizon and it happens on all of my gmail accounts too
Sent from my SCH-I605 using Tapatalk
I have the same problem. Ran across this thread doing a search for the error 927. Running a Verizon HTC One and an LG G Pad 8.3. Both have the same problems, and i too have called Google several times. Their answer was to call HTC. I was livid. I changed my password, but was only a temporary fix until I made a purchase from the Play store. Then the error came back. I realize i am in the Nexus 7 forums but wanted to chime in since the problem is happening to me too. Hopefully Google comes up with a fix. Too much money tied up to just create new account, which does work by the way.
Creating a new account shouldn't even be an option what it the issue happens on the new account? Google just needs to fix it.
Sent from my SCH-I605 using Tapatalk
dawiseguy77 said:
Creating a new account shouldn't even be an option what it the issue happens on the new account? Google just needs to fix it.
Sent from my SCH-I605 using Tapatalk
Click to expand...
Click to collapse
I agree...I would be ok if they just said we're working on a fix, but just to ignore me and say call the manufacturer pizzed me off.
Sent from my HTC6500LVW using Tapatalk
planedoc said:
I agree...I would be ok if they just said we're working on a fix, but just to ignore me and say call the manufacturer pizzed me off.
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
Yeah Google making me mad too
Sent from my SCH-I605 using Tapatalk
Same boat. I did everything the original poster did as well. Called into play store support and eventually got passed off to tier 2 support. Haven't heard anything in over a week.
The issue affects every device I log into with my account. Originally showed rpc:s-7 error, now 927.
Anyone with this problem find a solution? Again, I've done everything the op posted. In the past I've been able to correct the problem. But this time, no go.
Have the same problem... In every device I'm using with my account... 3 tablets, 2 cell phones. Spent more than 400 dollars in apps.. Can't download, nor even update. Always error 927. Changed password and problem persists.. It's obviously a problem with my account.. Wonder what could I do.
Have you tried installing apps from Google Play on a computer?
Hello, just an update...
My problem has gone... Seems it was from google side.
Too bad I had to flash my cel 3 times before I realized it was happening to all my devices.
Don't know if the password change had anything to do with the fix since, at least, it didn't work immediately.
If you encounter the same problem don't panic... give it a little time, hopefully it fixes on its own.
Thank you very much.
Is anyone else seeing the error message "Unfortunately Bluetooth has Stopped" pop up repeatedly, as often as every 1-2 minutes? This happens even when I'm not connected to a BT device. It started happening to me yesterday and it's driving me crazy.
Checking logcat, I see these messages: pastebin. I was wondering if it's a manifestation of the bug in this article at Android Police, but surely that has been fixed by now? I'm presently unrooted and totally stock so I'm thinking a factory reset might be my only option, unless someone can suggest something else?
Yes!
Exactly the same thing. Driving me nuts.
I've tried to trace to an app but no luck.
Also totally stock, unrooted.
(Telstra Australia image).
Have been putting off reset as long as I can.
I see you are in Oz also.. are you running Telstra stock image?
I spoke to their online 'help'.. who said that it would be an LG issue and to talk to them.. confirming that they believe LG are responsible for all the QA on their image.
I'm going to factory reset... and see what happens.
No, I have the international H815. I've had it for a couple of months and this just started happening yesterday.
Do you perchance have Garmin Connect installed, and talking to a Garmin device?
hmm... no.. I don't... (this sounds like a game of Guess Who).
My son was getting the same problem on his S3.. but associated it with Spotify. Once he uninstalled the app, the problem went away.
I did have Spotify... but uninstalling did nothing.
Just went through phone looking for 'bluetooth' stuff. Have uninstalled Fitbit, LG Health, IFTTT,
All smart settings are off.
Restarted,,, waiting for error.
I'm suspecting it will work ok... for a while.
I'm now wondering if this is a manifestation of this problem, as the OP was getting the same message in his log as I am seeing. If so this is pretty grim. I use the phone to listen to music and podcasts in the car all the time, so if this is going to keep happening then it's severely impacting my use of this phone. I guess we can only hope that LG come good with a software update that will address this, unless someone else has a workaround?
I'm also having the same problem, I cannot seem to pin it to a specific app. I've tried clearing the Bluetooth cache and even a complete factory reset and I am still getting the same issue, if someone has a fix please post it's driving me crazy
nic.trueman said:
I'm also having the same problem, I cannot seem to pin it to a specific app. I've tried clearing the Bluetooth cache and even a complete factory reset and I am still getting the same issue, if someone has a fix please post it's driving me crazy
Click to expand...
Click to collapse
Did your phone do it from Day 1 or did it just start doing it at some random point in time?
Also, when you did a factory reset did you perchance use LG backup or something to save your settings?
sladflob said:
Did your phone do it from Day 1 or did it just start doing it at some random point in time?
Also, when you did a factory reset did you perchance use LG backup or something to save your settings?
Click to expand...
Click to collapse
Yes it's done it since day one when I got it (about a week ago) once I did a factory reset I set it up as a new phone and downloaded my apps from the play store, the only thing I didn't try was streaming music without any apps installed and just using Google play music to steam music via Bluetooth, without doing that it's hard to tell if it's a lg issue or a 3rd party app that is causing it
jemichae said:
Yes!
Exactly the same thing. Driving me nuts.
I've tried to trace to an app but no luck.
Also totally stock, unrooted.
(Telstra Australia image).
Have been putting off reset as long as I can.
I see you are in Oz also.. are you running Telstra stock image?
I spoke to their online 'help'.. who said that it would be an LG issue and to talk to them.. confirming that they believe LG are responsible for all the QA on their image.
I'm going to factory reset... and see what happens.
Click to expand...
Click to collapse
Me too, though SGS5 handset, and only started yesterday morning.
Telstra Australia image, stock unrooted, cleared blue tooth cache and data, removed all paired devices, removed battery....still no joy
Would be great to hear if anyone has found a way to resolve.
Thanks
sladflob said:
Is anyone else seeing the error message "Unfortunately Bluetooth has Stopped" pop up repeatedly, as often as every 1-2 minutes? This happens even when I'm not connected to a BT device. It started happening to me yesterday and it's driving me crazy.
Checking logcat, I see these messages: pastebin. I was wondering if it's a manifestation of the bug in this article at Android Police, but surely that has been fixed by now? I'm presently unrooted and totally stock so I'm thinking a factory reset might be my only option, unless someone can suggest something else?
Click to expand...
Click to collapse
jemichae said:
Yes!
Exactly the same thing. Driving me nuts.
I've tried to trace to an app but no luck.
Also totally stock, unrooted.
(Telstra Australia image).
Have been putting off reset as long as I can.
I see you are in Oz also.. are you running Telstra stock image?
I spoke to their online 'help'.. who said that it would be an LG issue and to talk to them.. confirming that they believe LG are responsible for all the QA on their image.
I'm going to factory reset... and see what happens.
Click to expand...
Click to collapse
nic.trueman said:
I'm also having the same problem, I cannot seem to pin it to a specific app. I've tried clearing the Bluetooth cache and even a complete factory reset and I am still getting the same issue, if someone has a fix please post it's driving me crazy
Click to expand...
Click to collapse
CWSB said:
Me too, though SGS5 handset, and only started yesterday morning.
Telstra Australia image, stock unrooted, cleared blue tooth cache and data, removed all paired devices, removed battery....still no joy
Would be great to hear if anyone has found a way to resolve.
Thanks
Click to expand...
Click to collapse
have you guys maybe trackID installed? for me bluetooth was off but i had this problem that bluetooth has stopped and uninstalling trackID solved it.
maybe i could help you
No TrackiD for me.
I seem to be able to make the error appear when I'm scrolling down Facebook news feed.
No error when Bluetooth is off.. but that's not an option for how I use my phone.
I don't have TrackID installed either.
I did a factory install last night and let my apps reinstall overnight. I'm not getting the error this morning and was able to drive to work listening to podcasts with no disconnections. So it's "fixed", for now at least, though I fully expect that it will return at some point in the future.
If I do a factory reset will I lose root? Thanks in advance
Sent from my VS986 using Tapatalk
sladflob said:
I don't have TrackID installed either.
I did a factory install last night and let my apps reinstall overnight. I'm not getting the error this morning and was able to drive to work listening to podcasts with no disconnections. So it's "fixed", for now at least, though I fully expect that it will return at some point in the future.
Click to expand...
Click to collapse
Bit the bullet and did a factory reset last night, problem solved.
Appears it was a Telstra update that has caused the problem to several brands of phones.
were you rooted?
I want to do a factory reset but I'm rooted and don't want to lose it.
thanks
CWSB said:
Bit the bullet and did a factory reset last night, problem solved.
Appears it was a Telstra update that has caused the problem to several brands of phones.
Click to expand...
Click to collapse
bkrickles said:
were you rooted?
I want to do a factory reset but I'm rooted and don't want to lose it.
thanks
Click to expand...
Click to collapse
No, I was on stock Telstra modified firmware
use logcat to track the issue, it can be caused by bad data from apps, usually if you wipe the data it can be solved
try clear the bluetooth settings, it can be corrupt data
Factory reset, and restored from full LG Backup.
Haven't seen the issue for a couple of days.
I had this problem and found out the cause was Spotify, I uninstalled it and re-installed it and havent seen the issue for over a week now
The problem came back after a couple of weeks.. and is just constant.. even when factory reset back to stock and no apps installed.
Rooted phone. Froze 'Android Staten Webview'...believe issue resolved.
Has anyone started experiencing this within the last few days? I generally know my way around Android, and I've tried several troubleshooting steps, which I'll outline below, but to no avail. It's random, but persistent, with no recent updates to the system.
•Tried clearing phone cache from bootloader.
•Tried force-closing Play Store + Play Services, and clearing cache for both.
•Tried booting to safe mode, it still happens.
•The only recent app I've installed is for a Ravpower portable filehub/router. Note: no crashing occurred after this app was installed.
•Tried removing all updates for both aforementioned apps, and allowing them to reinstall the current version.
•Tried installing and running 2 different apps that provide analysis on version and other potential conflicts for Play Store/Services, ran all applicable items.
The obvious statement to make is that I'm hoping to avoid a factory reset. I loathe all the work after restoring what's available between Google and Samsung backups. If anyone has any pro tips, please enlighten me!
Edit: this is the 5G variant, carrier is AT&T, and firmware is N976USQS2BTE3.
disturbd1 said:
Has anyone started experiencing this within the last few days? I generally know my way around Android, and I've tried several troubleshooting steps, which I'll outline below, but to no avail. It's random, but persistent, with no recent updates to the system.
•Tried clearing phone cache from bootloader.
•Tried force-closing Play Store + Play Services, and clearing cache for both.
•Tried booting to safe mode, it still happens.
•The only recent app I've installed is for a Ravpower portable filehub/router. Note: no crashing occurred after this app was installed.
•Tried removing all updates for both aforementioned apps, and allowing them to reinstall the current version.
•Tried installing and running 2 different apps that provide analysis on version and other potential conflicts for Play Store/Services, ran all applicable items.
The obvious statement to make is that I'm hoping to avoid a factory reset. I loathe all the work after restoring what's available between Google and Samsung backups. If anyone has any pro tips, please enlighten me!
Edit: this is the 5G variant, carrier is AT&T, and firmware is N976USQS2BTE3.
Click to expand...
Click to collapse
Same issue. Non rooted on stock software. Came here to see if someone else is having a problem. I created a post about it. I factory reset and it didn't work. Similar troubleshooting
Xhyperion said:
Same issue. Non rooted on stock software. Came here to see if someone else is having a problem. I created a post about it. I factory reset and it didn't work. Similar troubleshooting
Click to expand...
Click to collapse
I was able to (I think) figure this out. Not the "why", though I have a theory, but rather the solution: disable Play Protect.
Sent from my SM-N976U using Tapatalk
disturbd1 said:
I was able to (I think) figure this out. Not the "why", though I have a theory, but rather the solution: disable Play Protect.
Click to expand...
Click to collapse
I was thinking it was that, my Bluetooth or a corruption in the data. I'll try it it
---------- Post added at 11:02 PM ---------- Previous post was at 10:50 PM ----------
disturbd1 said:
I was able to (I think) figure this out. Not the "why", though I have a theory, but rather the solution: disable Play Protect.
Click to expand...
Click to collapse
I disabled the settings in the app store, cleared cache, restarted. Not working.
Xhyperion said:
I disabled the settings in the app store, cleared cache, restarted. Not working.
Click to expand...
Click to collapse
In Play Store, you disabled Play Protect specifically? Should look like this:
disturbd1 said:
In Play Store, you disabled Play Protect specifically? Should look like this:
Click to expand...
Click to collapse
That's what I did. Still not working.
Xhyperion said:
That's what I did. Still not working.
Click to expand...
Click to collapse
Drat. It seemed to have worked for me, because the play store was crashing again after I reset my phone, as soon as I'd reinstalled a few unsanctioned APKs.
disturbd1 said:
Drat. It seemed to have worked for me, because the play store was crashing again after I reset my phone, as soon as I'd reinstalled a few unsanctioned APKs.
Click to expand...
Click to collapse
I think it's the store. The most recent update to the store is when it broke
Are you using any overlay? Custom themes as the ones from Hex Installer, Synergy, Substratum lite
Xhyperion said:
I think it's the store. The most recent update to the store is when it broke
Click to expand...
Click to collapse
I am running the most recent store, and all is fine, something else must be the issue
I figured it out. It was a rogue app trying to auto update over wifi while I was on mobile data but the play store wouldn't let me see what app it was.
Good to see you found the cause, btw, which app caused the trouble? Just to be aware of it
Circling back to this. The issue has returned for me, and having already gone through the painstaking process of resetting my phone, and reinstalling everything, I have two theories but can really only test one of them reliably:
1. VPN - I use ExpressVPN, and I noticed that sometimes the Play Store crashes in a never ending fashion and sometimes I can go hours or more without it happening. This could be due to my VPN preventing some kind of connection, maybe? Despite the fact that the Play Store opens fine, and will even allow me to scan for updates and begin to apply them if I'm quick enough before it crashes. *I'm testing this theory now by trying different tunnels within ExpressVPN*
2. An application. Without divulging more than I care to, I definitely have apps that can't be found in the Play Store. They're plenty safe, but I could see there potentially being conflict there somehow in terms of Play Store maybe trying to reconcile them when it's compiling apps. This would be almost impossible to troubleshoot without uninstalling all non-Play Store apps, then reinstalling one by one, waiting several hours, then repeating the process until an app is installed that once again causes Play Store to crash.
Another update: among the items I've tried this morning, I can effectively eliminate the VPN theory that I previously posted. I discovered it didn't matter if I was connected to VPN or not. I also discovered that the YouTube Vanced application was likely the culprit, as once I unlinked and relinked my Google account within it, the Play Store doesn't seem to be constantly crashing. Time will tell, as I don't know if this actually fixed it, or if it's just coincidence. Something for others to check on, if they happen to use the YouTube vanced application.
One of the other things I did was to follow the instructions on the Google support page that outlines how to troubleshoot Play Store crashing. This included removing all updates to the Play Store, and allowing it to update itself again. So, I'm not sure if that had anything to do with the crashing ceasing either.