Play Store Crashing - Samsung Galaxy Note 10+ Questions & Answers

Has anyone started experiencing this within the last few days? I generally know my way around Android, and I've tried several troubleshooting steps, which I'll outline below, but to no avail. It's random, but persistent, with no recent updates to the system.
•Tried clearing phone cache from bootloader.
•Tried force-closing Play Store + Play Services, and clearing cache for both.
•Tried booting to safe mode, it still happens.
•The only recent app I've installed is for a Ravpower portable filehub/router. Note: no crashing occurred after this app was installed.
•Tried removing all updates for both aforementioned apps, and allowing them to reinstall the current version.
•Tried installing and running 2 different apps that provide analysis on version and other potential conflicts for Play Store/Services, ran all applicable items.
The obvious statement to make is that I'm hoping to avoid a factory reset. I loathe all the work after restoring what's available between Google and Samsung backups. If anyone has any pro tips, please enlighten me!
Edit: this is the 5G variant, carrier is AT&T, and firmware is N976USQS2BTE3.

disturbd1 said:
Has anyone started experiencing this within the last few days? I generally know my way around Android, and I've tried several troubleshooting steps, which I'll outline below, but to no avail. It's random, but persistent, with no recent updates to the system.
•Tried clearing phone cache from bootloader.
•Tried force-closing Play Store + Play Services, and clearing cache for both.
•Tried booting to safe mode, it still happens.
•The only recent app I've installed is for a Ravpower portable filehub/router. Note: no crashing occurred after this app was installed.
•Tried removing all updates for both aforementioned apps, and allowing them to reinstall the current version.
•Tried installing and running 2 different apps that provide analysis on version and other potential conflicts for Play Store/Services, ran all applicable items.
The obvious statement to make is that I'm hoping to avoid a factory reset. I loathe all the work after restoring what's available between Google and Samsung backups. If anyone has any pro tips, please enlighten me!
Edit: this is the 5G variant, carrier is AT&T, and firmware is N976USQS2BTE3.
Click to expand...
Click to collapse
Same issue. Non rooted on stock software. Came here to see if someone else is having a problem. I created a post about it. I factory reset and it didn't work. Similar troubleshooting

Xhyperion said:
Same issue. Non rooted on stock software. Came here to see if someone else is having a problem. I created a post about it. I factory reset and it didn't work. Similar troubleshooting
Click to expand...
Click to collapse
I was able to (I think) figure this out. Not the "why", though I have a theory, but rather the solution: disable Play Protect.
Sent from my SM-N976U using Tapatalk

disturbd1 said:
I was able to (I think) figure this out. Not the "why", though I have a theory, but rather the solution: disable Play Protect.
Click to expand...
Click to collapse
I was thinking it was that, my Bluetooth or a corruption in the data. I'll try it it
---------- Post added at 11:02 PM ---------- Previous post was at 10:50 PM ----------
disturbd1 said:
I was able to (I think) figure this out. Not the "why", though I have a theory, but rather the solution: disable Play Protect.
Click to expand...
Click to collapse
I disabled the settings in the app store, cleared cache, restarted. Not working.

Xhyperion said:
I disabled the settings in the app store, cleared cache, restarted. Not working.
Click to expand...
Click to collapse
In Play Store, you disabled Play Protect specifically? Should look like this:

disturbd1 said:
In Play Store, you disabled Play Protect specifically? Should look like this:
Click to expand...
Click to collapse
That's what I did. Still not working.

Xhyperion said:
That's what I did. Still not working.
Click to expand...
Click to collapse
Drat. It seemed to have worked for me, because the play store was crashing again after I reset my phone, as soon as I'd reinstalled a few unsanctioned APKs.

disturbd1 said:
Drat. It seemed to have worked for me, because the play store was crashing again after I reset my phone, as soon as I'd reinstalled a few unsanctioned APKs.
Click to expand...
Click to collapse
I think it's the store. The most recent update to the store is when it broke

Are you using any overlay? Custom themes as the ones from Hex Installer, Synergy, Substratum lite

Xhyperion said:
I think it's the store. The most recent update to the store is when it broke
Click to expand...
Click to collapse
I am running the most recent store, and all is fine, something else must be the issue

I figured it out. It was a rogue app trying to auto update over wifi while I was on mobile data but the play store wouldn't let me see what app it was.

Good to see you found the cause, btw, which app caused the trouble? Just to be aware of it

Circling back to this. The issue has returned for me, and having already gone through the painstaking process of resetting my phone, and reinstalling everything, I have two theories but can really only test one of them reliably:
1. VPN - I use ExpressVPN, and I noticed that sometimes the Play Store crashes in a never ending fashion and sometimes I can go hours or more without it happening. This could be due to my VPN preventing some kind of connection, maybe? Despite the fact that the Play Store opens fine, and will even allow me to scan for updates and begin to apply them if I'm quick enough before it crashes. *I'm testing this theory now by trying different tunnels within ExpressVPN*
2. An application. Without divulging more than I care to, I definitely have apps that can't be found in the Play Store. They're plenty safe, but I could see there potentially being conflict there somehow in terms of Play Store maybe trying to reconcile them when it's compiling apps. This would be almost impossible to troubleshoot without uninstalling all non-Play Store apps, then reinstalling one by one, waiting several hours, then repeating the process until an app is installed that once again causes Play Store to crash.

Another update: among the items I've tried this morning, I can effectively eliminate the VPN theory that I previously posted. I discovered it didn't matter if I was connected to VPN or not. I also discovered that the YouTube Vanced application was likely the culprit, as once I unlinked and relinked my Google account within it, the Play Store doesn't seem to be constantly crashing. Time will tell, as I don't know if this actually fixed it, or if it's just coincidence. Something for others to check on, if they happen to use the YouTube vanced application.
One of the other things I did was to follow the instructions on the Google support page that outlines how to troubleshoot Play Store crashing. This included removing all updates to the Play Store, and allowing it to update itself again. So, I'm not sure if that had anything to do with the crashing ceasing either.

Related

Possible solution for updating through Google Framework Services trick without error

Hi guys,
I think I've found a possible workaround for forcing Nexus Update without breaking Google Services Framework. I did this procedure on three Nexus and got the same result, so I think it's safe (or I'm lucky as hell).
Step by step:
Settings->Apps->All->Google Services Framework
Click on Force Stop and Clear Data after.
Go check your System Updates on "Settings->About". If it works and your phone starts downloading the update, reboot your phone immediately. When it's back on, Google Services will ask your permission to get your location and anonymous data, click Agree and open some google app, like Maps. Go back to your System Updates on About menu and proceed as usual.
I think the trick here is to allow Google Service Framework to rebuild its data before the update run itself.
Well, it worked for me and worth a try
Breaking google services framework? I've never heard of that.
supernova_00 said:
Breaking google services framework? I've never heard of that.
Click to expand...
Click to collapse
When you clear the data of Google Framework, some stuff breaks, but after awhile it will go back to normal.
supernova_00 said:
Breaking google services framework? I've never heard of that.
Click to expand...
Click to collapse
It happens a lot when you clear it to force the update. Search the forum and you'll see a lot of reports about that.
danielms said:
It happens a lot when you clear it to force the update. Search the forum and you'll see a lot of reports about that.
Click to expand...
Click to collapse
I clear it all the time and never have any issues and have never seen any mentioned.
supernova_00 said:
I clear it all the time and never have any issues and have never seen any mentioned.
Click to expand...
Click to collapse
One issue is your phone can disappear from the Play Store "devices" list. This happened to me but eventually it will come back, just takes time.
Great!
danielms said:
Hi guys,
I think I've found a possible workaround for forcing Nexus Update without breaking Google Services Framework. I did this procedure on three Nexus and got the same result, so I think it's safe (or I'm lucky as hell).
Step by step:
Settings->Apps->All->Google Services Framework
Click on Force Stop and Clear Data after.
Go check your System Updates on "Settings->About". If it works and your phone starts downloading the update, reboot your phone immediately. When it's back on, Google Services will ask your permission to get your location and anonymous data, click Agree and open some google app, like Maps. Go back to your System Updates on About menu and proceed as usual.
I think the trick here is to allow Google Service Framework to rebuild its data before the update run itself.
Well, it worked for me and worth a try
Click to expand...
Click to collapse
Worked perfectly on Nexus 7, thanks.
Worked when updated to 4.2. But this time still get no notification when try to update to 4.2.1
Sent from my Galaxy Nexus using xda premium

[Q] Help Youtube "Connection to server lost"

when i wanna play youtube always get "connection to server lost, touch to retry", i'm in sprint stock rom with mobile package data active, for internet is no problem, on wifi can play, when i tethering my phone as modem and i connect to my computer for play youtube is ok. it just cant play only in a phone.
somebody can help thanks.
Did you try clearing data and cache in apps? Or even uninstall and reinstall the app itself
sent from my GS3
Usually I just exit the app, hold the home button and clear all recent apps and then it works again.
-------------------------
Sprint Galaxy S3
Need Help? PM
Hit the "Thanks" button if I helped you!
Easy fast simple solution when this occurs and usually after an update. Just uninstall the app completely and then go back to google play store and redownload the app.
Have a great day!
I have been tried all the way ( clear, uninstall update etc) but still error... I tried to install other program 'tubemate' still cant connect /play the video, but when i download the video first and play later is no problem..
Maybe something wrong with my data package on my carrier??? Hmmm..
Thanks for all advise...
Sent from my SPH-L710 using xda app-developers app
rickylims said:
I have been tried all the way ( clear, uninstall update etc) but still error... I tried to install other program 'tubemate' still cant connect /play the video, but when i download the video first and play later is no problem..
Maybe something wrong with my data package on my carrier??? Hmmm..
Thanks for all advise...
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Im getting the same thing on my tablets now (nexus 7 and 10). Uninstalling updates solves the issue, but then again I want the new sweet app... Any solution for this?
mrotenlu said:
Im getting the same thing on my tablets now (nexus 7 and 10). Uninstalling updates solves the issue, but then again I want the new sweet app... Any solution for this?
Click to expand...
Click to collapse
Remove (uninstall) the app completely, go back to play store and get the new updated app again fresh install.
Have a great day!
edfunkycold said:
Remove (uninstall) the app completely, go back to play store and get the new updated app again fresh install.
Have a great day!
Click to expand...
Click to collapse
i did this also, but i get again the same error... what the $%#& is up with youtube !??
MuWu said:
i did this also, but i get again the same error... what the $%#& is up with youtube !??
Click to expand...
Click to collapse
Same issue here. Reinstalling doesn't fix it.
Edit: But disabling Adblock Plus does fix it.
mrotenlu said:
Edit: But disabling Adblock Plus does fix it.
Click to expand...
Click to collapse
Ty, I've been hunting for a solution for some time now, and I didn't think of something like that.... It is true, when I disabled AdBlock Plus, I didn't see the error again.
Guess I either need a replacement for Adblock Plus, or something in it's settings to change?? hmmmm.
Again though, thanks again!!!!
:good::good::good::good::good::laugh:
wow thanks for this. It's been driving me insane. I removed Adblock Plus and it worked. So I installed AdAway and rebooted. Seems to still work fine also. So try that ad blocking app out. So far so good.
Solved ! ( apparently not related to AdBlockPlus)
To make a long story short, I don't have AdBlockPlus but i DO have DroidWall installed.
just forgot I had to allow "MediaServer" to access the internet (as well as YouTube of course) - problem solved.
This has been happening to me. I fixed it by going to manage apps. YouTube, Delete cache, delete data, uninstall updates and I clicked the turn off button. Ran cleanmaster app and removed junk files. Then I rebooted and turned youtube back on and now videos will play. I'm on the Galaxy S4 stock.
Hopefully this helps someone
By the way Facebook wouldn't play any videos it would say "can't play video" and now Facebook is playing the same videos that it couldn't before.
firelogic said:
To make a long story short, I don't have AdBlockPlus but i DO have DroidWall installed.
just forgot I had to allow "MediaServer" to access the internet (as well as YouTube of course) - problem solved.
Click to expand...
Click to collapse
:good:
Thanks that did it for me as well. Have been searching on the internet but no real solution for people with a firewall or a privacy app (pdroid/xprivacy etc). But this made it work on my S4.
Thanks! :laugh:
Hi i have the same issue
first i dont have adblock or droidwall but still the problem persist, and only on my wifi connection, even on browser the m.youtube wont work, i tried everthing ,clear cache and data,restart,pull the battery,change rom,update the app,restart,google,seek help, i gave up, please help me it has something to do with proxy thing but, i dont have a proxy setting on my settings im using gingerbread 2.3.6, i also tried apps like proxydroid and all of its kind, still doesnt fix my problem, im so frustrated with this thing. I cant watch youtube videos anymore please help to fix this, i just saw this "All you need to do is ensure that Proxy settings is set as None and not Manual. That’s all, my best bet is that you will now be able to play the videos in the YouTube app." but i dont have setting like done, please help me, thanks in advance
reyhen25 said:
first i dont have adblock or droidwall but still the problem persist, and only on my wifi connection, even on browser the m.youtube wont work, i tried everthing ,clear cache and data,restart,pull the battery,change rom,update the app,restart,google,seek help, i gave up, please help me it has something to do with proxy thing but, i dont have a proxy setting on my settings im using gingerbread 2.3.6, i also tried apps like proxydroid and all of its kind, still doesnt fix my problem, im so frustrated with this thing. I cant watch youtube videos anymore please help to fix this, i just saw this "All you need to do is ensure that Proxy settings is set as None and not Manual. That’s all, my best bet is that you will now be able to play the videos in the YouTube app." but i dont have setting like done, please help me, thanks in advance
Click to expand...
Click to collapse
How about upgrading from that dinosaur you're using? Gingerbread is like 4 years outdated.
No AdBlock, Firewall, root or custom ROM
I have stock device 4.3 android (not Samsung btw.). As i said, no adblock/firewall/custom rom etc.
When I updated YouTube app, I got that connection problem.
I've tryed reinstalling, changing DNS1 and 2, clearing data... Nothing helped...
Any suggestions?
Ragnar said:
Remove (uninstall) the app completely, go back to play store and get the new updated app again fresh install.
Have a great day!
Click to expand...
Click to collapse
That doesn't work.
---------- Post added at 06:33 AM ---------- Previous post was at 06:20 AM ----------
vlatko019 said:
I have stock device 4.3 android (not Samsung btw.). As i said, no adblock/firewall/custom rom etc.
When I updated YouTube app, I got that connection problem.
I've tryed reinstalling, changing DNS1 and 2, clearing data... Nothing helped...
Any suggestions?
Click to expand...
Click to collapse
It's happening to me now too. But since mine's installed as a User App and not a System App, I can't just uninstall the updates, although I did try uninstalling it completely and reinstalling. No joy.
I've tried a dozen different things. You should know that lots of people post lots of "solutions", but for 95% of the users, none of them work.
I'm hurting especially bad, because it happens to me on both types of connections (4G & WiFi). I even tried a 3rd party YouTube app and that wouldn't work either.
All this since today's (or last night's?) v10.25.57 YouTube update!
I am running a Samsung.
Samsung Galaxy (SGH-M819N) Mega
KitKat 4.4.4 (Stock), Rooted
Thank You.
peej4ygee said:
Ty, I've been hunting for a solution for some time now, and I didn't think of something like that.... It is true, when I disabled AdBlock Plus, I didn't see the error again.
Guess I either need a replacement for Adblock Plus, or something in it's settings to change?? hmmmm.
Again though, thanks again!!!!
:good::good::good::good::good::laugh:
Click to expand...
Click to collapse
Hi,
I tried disabling AdAway and reverting back to the original Hosts file, but no joy.
This time, it's affecting both my 4G & WiFi connections. When this happened before, I could at least watch it on 4G.
The weird thing is, that if I'm not signed in, I can watch videos. But once I sign in, EVEN WHEN USING A 3RD PARTY YOUTUBE APP, I have the problem!
Yes, eventually a YouTube update will come through that will fix it (could be 6 months or so), but I'm thinking that something "underneath" it all got updated/changed at the same time, because otherwise;
Why would it affect me only when I sign in?
And if it was limited to only the YouTube app being updated and there isn't anything else being changed at the same time in the background where you don't see it, then how could 3rd party YouTube apps be affected when you sign in to them with your Google (Gmail) account?
See what I mean? Something else, "under the hood" simply must be going on, amen?
TTYL

Cannot download apps without being on WIFI

Hello everyone.
I just purchased a brand new S8+ from Best Buy, unlocked as "T-Mobile." They asked me which carrier I had, I guess so I get the unlocked version of that variant? I dunno. The phone model is SMG955U1ZKAX, for what it's worth.
Anyway, my apps are stalling if I tried to download on mobile network (LTE), but will always work on Wifi.
It doesn't say that it's waiting for WiFi or anything. They just sit at "downloading" and the little arrow notification flashes for a second and goes away.
Things I've tried:
Clearing cache and data for Google Play Store, and GP Services.
Reset the device to factory.
Installing the latest Google Play Store apk from here: http://www.apkmirror.com/apk/google-inc/google-play-store/google-play-store-8-0-22-release/
My problem isn't resolved. This is pretty inconvenient because if I'm out and need to download an app because I forgot, I simply cannot download it until I'm on a wifi network.
Anyone else know about this issue or know how to perhaps resolve it?
Thanks.
I'm having the same problem right now. Any solution.
stuff said:
Anyone else know about this issue or know how to perhaps resolve it?
Click to expand...
Click to collapse
calvin35 said:
I'm having the same problem right now. Any solution.
Click to expand...
Click to collapse
stuff, while you mention the steps you took to correct the problem, you didn't mention some others that might fix the problem.
Screenshot 1: In the Play Store settings, make sure auto-update is on any time
SS #2: Go to Settings\Data Usage\Mobile data usage. Find the Play Store
SS #3 and 4: Click the Play Store and make sure you allow for background data usage. You can do the bottom one as well, but not necessary. Repeat for both Google Play Services and Media (called Media Storage on Samsungs.)
Go into your Settings and delete data for Download Manager.
sorry to dredge
So I noticed nobody had a solution. Might I suggest once you've made sure you have downloads set to both wifi and data that you turn on your wifi but do not select a network. It should start the downloads as soon as wifi is technically on.

Apps not updating

My apps on the play store don't seems to be updating even after I manually press update, it takes more than an hour to start. I have a stable internet connection (wifi) and loads of space. Any advice?
Clean google playstore app cache and data. And try to download apps
Sometimes it's an error from the playstore, just clear data and wait for couple hours and try again
pranav_5 said:
My apps on the play store don't seems to be updating even after I manually press update, it takes more than an hour to start. I have a stable internet connection (wifi) and loads of space. Any advice?
Click to expand...
Click to collapse
If you have installed TrueCaller, uninstall it to update the apps from PlayStore.
Thank you, uninstalling did the trick. But why does this happen?
Truecaller is the culprit in my case
pranav_5 said:
My apps on the play store don't seems to be updating even after I manually press update, it takes more than an hour to start. I have a stable internet connection (wifi) and loads of space. Any advice?
Click to expand...
Click to collapse
It was truecaller culprit in my case just uninstall it and restart the phone your playstore should resume to normal function
So truecaller prevents apps from updating. That's not good
Hey guys,
After the latest update, I have been getting Google sync error, and then there's the play store error where I cannot download apps.
Sync and app downloads happen at their own time and have tried from clearing playstore services cache to resetting the phone to factory settings.
Hard reset works but the issue returns. Does anyone else have this issue? Please do comment
Hi Im having the same problem after update...tried everything but apps are not updating..
Popsicleboy said:
Hi Im having the same problem after update...tried everything but apps are not updating..
Click to expand...
Click to collapse
Do you have any suspected app?! Like truecaller
1) Simply try restart.
2) Uninstall True caller and restart.
3) Network setting reset. Settings - Advanced settings - Backup & Reset
4) Factory Reset
Popsicleboy said:
Hi Im having the same problem after update...tried everything but apps are not updating..
Click to expand...
Click to collapse
damn seems honor screwed it uo big time, approached their CS for rollback steps but the person has no clue. Local service center is rated 2star, you know what happens there....
Deleting true caller worked for me as well. This is strange though.
Deleted Tapzo started working fine will wait to be more sure
---------- Post added at 10:03 AM ---------- Previous post was at 09:55 AM ----------
pranav_5 said:
My apps on the play store don't seems to be updating even after I manually press update, it takes more than an hour to start. I have a stable internet connection (wifi) and loads of space. Any advice?
Click to expand...
Click to collapse
I suspect Honor's rigorous battery saving mechanism has to do something with it, both True caller and Tapzo are quite invasive apps, they want to display more ads and need more access to info on phone. I hope they attend to this emailed their support.
Yeah I guess thats the reason, downloading apps after getting the update has become an issue though. I hope they fix it soon.
pranav_5 said:
My apps on the play store don't seems to be updating even after I manually press update, it takes more than an hour to start. I have a stable internet connection (wifi) and loads of space. Any advice?
Click to expand...
Click to collapse
kindly check this out please, and leave your opinion.
https://forum.xda-developers.com/honor-8-pro/help/hi-cloud-honor-8-pro-items-backup-t3656627
Strange things are happening. Like some apps refuse to update until I uninstall them and reinstall again.
Don't know if this is an issue with Google or Huawei.
Sent from my Honor 8 pro using Tapatalk
K.khiladi said:
Strange things are happening. Like some apps refuse to update until I uninstall them and reinstall again.
Don't know if this is an issue with Google or Huawei.
Sent from my Honor 8 pro using Tapatalk
Click to expand...
Click to collapse
I think it's Huawei to blame, but what surprises me is that Huawei is clueless about this, and except for the standard troubleshoot they've got nothing.
Especially since smartphones are more capable than ever I feel like they could at least have some diagnostics to run and ID whats causing such simple issues.
May be if they really listen, they might release a patch soon. So far most of their cs are clueless and are technically incapable.
I guess Google is to be blamed because I encountered this error 497 on my previous device as well. By using VPN, this error goes away.
Sent from my Honor 8 pro using Tapatalk

Google apps not updating, constantly say downloading...

Anyone else having this issue? I'm really trying to like this phone but it's forcing me to go back to my pixel.
pieman13 said:
Anyone else having this issue? I'm really trying to like this phone but it's forcing me to go back to my pixel.
Click to expand...
Click to collapse
I've had this problem before on my Nvidia Shield. For me the problem was (after a ****load of research) was the fact that I had a 3rd party app store installed on my device. If you have a 3rd party app store installed uninstall it. You can also try to clear the cache and data from the PlayStore apk.
No 3rd party app store. I'll try clearing the cache.
SantinoInc said:
I've had this problem before on my Nvidia Shield. For me the problem was (after a ****load of research) was the fact that I had a 3rd party app store installed on my device. If you have a 3rd party app store installed uninstall it. You can also try to clear the cache and data from the PlayStore apk.
Click to expand...
Click to collapse
You have play store updating on data and you have wifi on or you have play store updating on wifi only and wifi off.
Sent from my SM-G981U using Tapatalk
It worked after I uninstalled and then re installed the apps.

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