Develop Bugs

[Q] Samsung cancelled warranty repair

Hi guys I had flashed hellybean on my n7100 (UK phone on orange network) 2 weeks ago and then stupidly without thinking flashed an add-on which wasn't compatible with the rom. Unfortunately it corrupted my imei or I did something wrong when flashing various bits. I can confirm the rom was working brilliant until I started playing around with it. I cannot remember which add-on I flashed as I tried a couple of different kernels as well before I noticed what had happened. I didn't have a backup of my imei stupid me... (it changed the imei to the fake 004 number) as assumed from reading other posts and help topics I didn't have any service or network coverage. After a few days of trying my hardest to find a solution I had to give up and give into a warranty repair. So I reverted back to stock while using Triangle Away and Odin to put my correct regional stock non rooted rom into XXDMB2 and sent it back to Samsung.
Now they have cancelled the repair and are sending it back to me with broken imei no explanation given just cancelled and returning the phone.
Question is when it has been returned is there anyway I can inject the imei like the U.S. qualcomm version? (I know UK based n7100 doesn't have the qualcomm chip before anyone rips into me about it) I'm completely out of my depth with this one and I am assuming I have ruined my note 2 forever.
Any help will be much appreciated.

Well try to contact the user cvxcvx.
this is SPARTAAA

UtkarshGupta said:
Well try to contact the user cvxcvx.
this is SPARTAAA
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Already been there thanks anyway I received an email from him, I read his post via a link he sent to me here on XDA and he cannot do it as it didn't work according to the testing he carried out quite recently.
Now I am totally lost and clueless, shall I just accept Ive killed my note 2 (as a phone anyway) through my lack of common sense by not backing up the efs
I have been searching but there is no solution to my problem that I can find anyway.
How have other users overcome this problem assuming they have managed to fix/inject/restore their imei number?

Demand answer for what reason they are cancelling the warranty repair and or try to force them if you can. Go to citizens advie borough and get documents with regards to consumer rights etc. If they think you ll give them a headache they might just get it done just to avoid issues. Ask your local paper to publish an article about it. Its all to do with how much you wanna push. Worst scenerio get them to repair it and pay the bill
Sent from my GT-N7100 using xda app-developers app

So the story unfolds as to why it has been cancelled, the screen has been cracked in transit to the service centre aaarrrrggggghhhhh. They have quoted me £138 for the repair of the screen before they look at the imei fault. So in having it returned and putting a claim in through my insurance absolute nightmare this is cannot believe this has happened. Thanks for the replies anyway.

Get insurance then get imei fixed
this is XXXDDDAAA

Are you sure it is the N7100? - Orange UK provide the N7105 AFAIK (That's what they sent me anyway!)
If it is the LTE version (The N7105) then your missing IMEI number is most likely due to having a Kernel for a N7100 installed. This is exactly what happened to me - took me hours to find and download the legit firmware for EE to flash with Odin - If you need it, let me know and I will upload it somewhere for you!

ruskairabbit said:
Are you sure it is the N7100? - Orange UK provide the N7105 AFAIK (That's what they sent me anyway!)
If it is the LTE version (The N7105) then your missing IMEI number is most likely due to having a Kernel for a N7100 installed. This is exactly what happened to me - took me hours to find and download the legit firmware for EE to flash with Odin - If you need it, let me know and I will upload it somewhere for you!
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cheers mate im 100% its n7100 I had it from orange as soon as it was released iv checked to be certain it wasn't n7105 in case I mucked up somewhere it defo n7100 though thanks for the offer anyway

iamsloany said:
the screen has been cracked in transit to the service center
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Regarding my Notes return from a Samsung repair .... the packaging was a joke. One postage sized stamp of bubble wrap in what looked like a bright yellow medical waste bag without the hazard emblem. I was stunned this thing survived its transit back undamaged.

Try to claim from post office
Sent from my GT-N7100 using xda app-developers app

Just got it back from samsung in the hope they may have repaired imei out of goodwill but there hopes and theres dreams and neither came true. Spoke to mobile phone insurance just had to email some paperwork off to them and it will be sent to them to sort out. FML
Sent from my GT-N7100 using xda app-developers app

Latest update from my problem finally got mobile phone insurance to sort the problem out (for anyone in the u.k stay away from peotect my bubble.com USELESS) had a new phone sent to me today. only took a couple of months to sort the problem out.
So im with my note 2 once again forgot how big and lovely it was lol. Bit dubious about flashing roms snd will always backup efs from now on. will root it later got the latest update over wifi soon as I turned it on.
Sent from my GT-N7100 using xda app-developers app

No telephon service, but data work...

I am suffering a very strange problem. I have a Dmc3 deodexed and rooted Rom with NEDLK1 baseband (3 ITA operator) since 3 months. I have done nothing special (no new apps nor flashes) in the latest weeeks. I have never flashed any other ROM. But 2 days ago I saw NO service. I have correct imei, could even surf the web but no telephone functions. Rebooting the phone did not work: it connected to the net but still said No service.
I thought of a SIM card issue and yesterday I asked my operator for a new sim. While I was waiting the new sim to be enabled, today I pushed in my Note 2 another SIM by another operator. After some hours I had the same trouble with this SIM.
So the problem is the Telephon. I don't know if hw or sw, but there is an issue.
Now to see what may be, first I changed the baseband Modem and flashed a stock XXDLK7 and inserted the new Sim inside. Now I will wait and see.
In case of continuing issue, I will try and go back to full stock operations.
Inviato dal mio GT-N5100 con Tapatalk 4

Did you purchased this device new?
What about if you put this not working SIM to other device?

No, it was used. I have had it for 4 or 5 months.
The first Sim gave me a little problem also in Note 8 3g but it mostly worked. The second Sim had troubles only in Note 2.
Since yesterday with xxdlk7 and new sim I got from the operator I have had no problem with Note 2. But I want to wait and see a couple of days before saying it solved
Inviato dal mio GT-N7100 con Tapatalk 4

francanna said:
No, it was used. I have had it for 4 or 5 months.
The first Sim gave me a little problem also in Note 8 3g but it mostly worked. The second Sim had troubles only in Note 2.
Since yesterday with xxdlk7 and new sim I got from the operator I have had no problem with Note 2. But I want to wait and see a couple of days before saying it solved
Inviato dal mio GT-N7100 con Tapatalk 4
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I have got once more the problem!
Suddently No service. No way to get telephone line with H3G SIM.
I exchanged this sim with the Wind sim I have in Note 8. The Note 2 started to work wind Wind SIM. Note 8 had some problems at the start, but when I selected the operator it was all right.
It is the same as occurred earlier. Now it is all working. But later on sure the Wind Sim in Note 2 will stop working.
As the mobile phone was a Vodafone Brand Note 2, I am thinking that maybe the original Owner has stopped paying for the phone... and that there may be a sort of BLOCK by Vodafone. Is that possible? Maybe they schedule a check and block the networks, but in some extent when I change the SIM the block is removed for some hours...
It is only ideas... don't know what to think!

Chances are tour imei is banned, try asking your operator. I am suspecting this bcoz you purchased it used. This happens if device imei is tempered or device is stolen.
Sent from my GT-N7100 using xda premium

Thank you. Unfortunately yes. Imei banned because of incomplete payment from the first buyer. No way to solve it... it is a white display and that's it.
Impossible fo me finding the first buyer, I will talk with my vendor and see if he refunds me a part of the money and I shall buy it new.
Sad but true
Inviato dal mio GT-N5100 con Tapatalk 4

I just had a very wierd occurance. So I go into a building and lose signal as usual. When I come back outside my phone still has the circle with line through it stating network not availible. All of a sudden the h+ icon and data icons appear and my data starts working fine. Still no signals bars and unable to make call. A reset sorted it out.
Sent from my GT-N7105 using xda app-developers app

Could anyone repair their bootlooped LG G4 without warrenty

The petition was noticed by LG & they publicly acknowledged it as their manufacturing fault. But what's the benefit? Those devices which were bought under official warrenty, they were being repaired in the past. But those who didn't have any official warrenty because they bought from 3rd party retailers, they were the actual sufferers and imo the petition was actually for that.
But it seems LG is still not clear to the public because when I approached to the local customer service center of LG here in Bangladesh, they simply denied the fact & said as I don't have any official warrenty, they are not gonna provide hardware support. WTF???? So what we gained from LG's statement? Simply nothing. Even the earliest batch of G4 isn't 1 year old!!!!
So if any of u guys can make it repaired from LG without warrenty, please comment here with
1. yr model no,
2. from where u bought the device
3. Is it the same model that is specifically designed for yr country (ie. H815T for HongKong etc.)
4. Which country u live in?
This data maybe valuable if LG continues denying the repair. Thank u.
Sent from my LG-H815 using Tapatalk

They're not denying a repair, and we've had this sort of thread before. It clearly states in their announcement that you have to contact your local LG service centre.

dontpannic said:
They're not denying a repair, and we've had this sort of thread before. It clearly states in their announcement that you have to contact your local LG service centre.
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My post also clearly states that I went to a local provider and they denied it.

There is no 'Local LG Repair Center' in the US. Customer support said they cannot repair H815s in the US.

dannytill said:
There is no 'Local LG Repair Center' in the US. Customer support said they cannot repair H815s in the US.
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Same thing happening here too. What's the benefit then?
Sent from my LG-H815 using Tapatalk

nipun1110 said:
Same thing happening here too. What's the benefit then?
Sent from my LG-H815 using Tapatalk
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what phone do u have ??? like h815T ??? do u have the box what is written in it like the region ??? mine says cze

Mine too.. Phone from TWN and broke in Chile...
Enviado desde mi Nexus 6P mediante Tapatalk

salman_517 said:
what phone do u have ??? like h815T ??? do u have the box what is written in it like the region ??? mine says cze
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Yah H815T and it says HongKong
Sent from my LG-H815 using Tapatalk

Same problem with me. H815T. These are defective batch sold by sellers on ebay for $400+ price.
Stay clear of them. LG direct repair center in india refused to repair it. So i went to HK support and now working with them on the repair.
Hope they help with the local repair.

I bootlooped my (metroPCS) LG G4 a few months back flashing a Rom using Flashify. I'm still trying to work out a solution. Best of luck to you, and if and/or when I'm successful in my efforts I'll be sure to share my solution.

Mr.Self_Destrukt said:
I bootlooped my (metroPCS) LG G4 a few months back flashing a Rom using Flashify. I'm still trying to work out a solution. Best of luck to you, and if and/or when I'm successful in my efforts I'll be sure to share my solution.
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Please do so since we're on the same boat. Tried everything so far, none of them became successful.

Anyone here bought a lg g4 from tropical mobile, ebay?

Hi, yesterday i order the LG G4 on ebay from a seller called tropical mobile from singapur, what i wanna know if someone here buy one from them and wich serial number you have 505-509 or higher and if you buy it from him and you have any model between 505-510 did you experienced any problems like sudden death or the constant lg bootloop?
Sorry if my english is bad

go for higher serial number even in s/n 60's there has been reported bootloop issue so ur not safe even in the newer ones buy any other branded phone like samsung dont buy LG but u if got heart for it go for refurbished one those who are already had motherboard replaced n still under warranty by LG cuz even if motherboard is replaced ur phone still could bootloop ...unlocking the bootloader on a repaired G4 is a whole lot different issue also and yes there has been reported bootloop issue is 505-510

JuanS90 said:
Hi, yesterday i order the LG G4 on ebay from a seller called tropical mobile from singapur, what i wanna know if someone here buy one from them and wich serial number you have 505-509 or higher and if you buy it from him and you have any model between 505-510 did you experienced any problems like sudden death or the constant lg bootloop?
Sorry if my english is bad
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http://forum.xda-developers.com/g4/general/tropicalmobile-ebay-heres-expect-inside-t3125727

jinderation said:
go for higher serial number even in s/n 60's there has been reported bootloop issue so ur not safe even in the newer ones buy any other branded phone like samsung dont buy LG but u if got heart for it go for refurbished one those who are already had motherboard replaced n still under warranty by LG cuz even if motherboard is replaced ur phone still could bootloop ...unlocking the bootloader on a repaired G4 is a whole lot different issue also and yes there has been reported bootloop issue is 505-510
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Yes i know but if ots possible i just want to know the experience of someone who bought it there for security

Nexus 5x H791 with stock Boot Loop - anyone knows who/where can fix it?

My daughter bought it on eBay back in Nov. 2016, brand new, worked flawlessly until 3 days ago where it started having data issues and finally a day later entered a continuous boot loop. I am aware that this is a "known" and reported issue about the 5x (not sure if H790 as well or just the Int. version).
Occasionally it will remain on for few minutes/hours but then out of the blue will enter a boot loop.
It is my understanding that LG U.S. won't fix it at all, not to mention under warranty which is kind'a interesting, considering that with laptops for example, some of the leading brands (Dell, Lenovo) provide international warranty no matter where you are and LG U.S. won't provide warranty for its own device.
Any other reliable place in the U.S. that anyone is aware of, where we can fix it?
Thanks in advance.

Do you really want to spend the time and money to repair it if the repair part will fail ultimately as well. This is a manufacturing problem ...

andTab said:
Do you really want to spend the time and money to repair it if the repair part will fail ultimately as well. This is a manufacturing problem ...
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Don't know, just checking options. What does it mean "manufacturing problem"? Does it mean that any 5x that get to this stage is un-repairable and finished its life, after 6 months?

If it was purchased new, LG might fix it without charge. I bought mine from B&H Photo and I had the receipt. Even after 15 months, LG replaced my mainboard, no questions asked. I went to their mobile phone support website and got a return authorization number. Took about a week.
Sent from my Nexus 5X using Tapatalk

musichem said:
If it was purchased new, LG might fix it without charge. I bought mine from B&H Photo and I had the receipt. Even after 15 months, LG replaced my mainboard, no questions asked. I went to their mobile phone support website and got a return authorization number. Took about a week.
Sent from my Nexus 5X using Tapatalk
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Problem is the H791 model is not in the list, only the H790, so I can't open a warranty claim. My daughter called them and they asked for the imei number and they referred her to LG Australia based on the number.
Sent from my ZTE A2017U using Tapatalk

sbi1 said:
Problem is the H791 model is not in the list, only the H790, so I can't open a warranty claim. My daughter called them and they asked for the imei number and they referred her to LG Australia based on the number.
Sent from my ZTE A2017U using Tapatalk
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<sigh>
Sent from my Nexus 5X using Tapatalk

I am having the same problem with LG H791 phone purchased on ebay in April 2016. LG USA won't fix it after admitting this is a manufactory problem. How did you manage to fix your LG H791 in the USA?
Thank you in advance! I am very unhappy with LG customer service.

Phone suddenly hung while browsing........Got a 'Crash on LK!' error with MSDOS kind of black screen....switched off by pressing volume up button, not POWER OFF button....phone does not restart.
LG H791 model Google Nexus 5X
LG says this is international version and made in Denmark. LG Denmark will have to repair it. LG USA can't help. Any LG redresal/repair mechanism?