[Q] Cant connect to exchange email account! - G3 Q&A, Help & Troubleshooting

Hi everyone!
No matter how many times I try I can't get my g3 to connect to my work exchange email account.
I'm 100% sure all the info is correct. Works fine on my galaxy s4.
Anyone else having this issue? Might be a deal breaker for me if I can't get this working.

swagooo said:
Hi everyone!
No matter how many times I try I can't get my g3 to connect to my work exchange email account.
I'm 100% sure all the info is correct. Works fine on my galaxy s4.
Anyone else having this issue? Might be a deal breaker for me if I can't get this working.
Click to expand...
Click to collapse
I just got a G3 today and had the same issue trying to setup my corporate email account. It looks like the email client is broken.
I downloaded "MailWise" from the play store and was up and running in a few minutes. I don't like having to use an additional email client, but at least it works.

Turns out my problem was related to my being an admin account on the exchange server. Had to enable permissions inheritance ok my account. Works now.

swagooo said:
Turns out my problem was related to my being an admin account on the exchange server. Had to enable permissions inheritance ok my account. Works now.
Click to expand...
Click to collapse
Oddly enough I tried it again this morning and it worked for me. I don't why I kept failing yesterday.

Exchange issues...
Hi all,
I got a very similar issue: I got my frame repaired (LG G3 case broke at microphone hole) with some potential upgrade to the latest software. Since then I can't access my exchange server anymore through the "built-in" email program! Access is still easy through all of my other devices (S3, Note 10.1)...
Only solution I found: The "Nine" app works very nicely (14 days free, US$9.99 therafter) and easily connects to the exachange server and leads to synchronization of emails, contacs, calendar, notes and tasks! So the problem lies within the Android 4.4.2 email program!
Let's cross fingers that Google is addressing / solving that issue soon!
Best regards, UP

grandpa_moses said:
Hi all,
I got a very similar issue: I got my frame repaired (LG G3 case broke at microphone hole) with some potential upgrade to the latest software. Since then I can't access my exchange server anymore through the "built-in" email program! Access is still easy through all of my other devices (S3, Note 10.1)...
Only solution I found: The "Nine" app works very nicely (14 days free, US$9.99 therafter) and easily connects to the exachange server and leads to synchronization of emails, contacs, calendar, notes and tasks! So the problem lies within the Android 4.4.2 email program!
Let's cross fingers that Google is addressing / solving that issue soon!
Best regards, UP
Click to expand...
Click to collapse
Have you manually updated to the latest Google exchange apk? It's available in this post regarding the new Gmail 5.0 and Exchange 5.0 apks. http://www.androidpolice.com/2014/1...-support-material-design-landed-apk-download/
Keep in mind that there is an ever newer version of the Gmail 5.0 apk that has been released, so double check your version number before updating that specific apk. But the exchange apk is the latest that has been released.
These updates have allowed me to connect to my work's Exchange server through gmail. So not only does the exchange connection seem to be working, the gmail app has been updated to allow these types of accounts to be added. It's nice to have one gmail interface where I can access all my gmail and exchange (and Imap, pop, etc) email accounts.

Exchange problems
sic0048 said:
Have you manually updated to the latest Google exchange apk? It's available in this post regarding the new Gmail 5.0 and Exchange 5.0 apks.
Keep in mind that there is an ever newer version of the Gmail 5.0 apk that has been released, so double check your version number before updating that specific apk. But the exchange apk is the latest that has been released.
These updates have allowed me to connect to my work's Exchange server through gmail. So not only does the exchange connection seem to be working, the gmail app has been updated to allow these types of accounts to be added. It's nice to have one gmail interface where I can access all my gmail and exchange (and Imap, pop, etc) email accounts.
Click to expand...
Click to collapse
____________
Hi,
I updated the email and the exchange APK files - all POP/IMAP access works fine but the exchange server is not reachable (it is, however, reachable via the browser app) - so I am still locked into the NINE app that works pretty nicely (I wonder why Google is not able to provide a similarly easy and functional app...).
Best, UP

Related

[Q] Froyo (official) and multiple exchange accounts

I just installed the official Froyo build. Unfortunately, it looks like multiple exchange accounts is not supported.
Do any of the other 2.2 roms (e.g., Sky Raidar) support multiple exchange accounts (preferably with sense - I actually like it)?
Also, assuming another ROM will work, what is the best way to flash the ROM without losing my settings. The official build updated without the need to wipe (only issue I found so far is I had to uninstall/reinstall swype). If I install another ROM, does titanium backup do a good job of restoring the phone's app and settings? (don't want to have to redo all my screens, etc).
Thanks
I've never known any device to sync multiple exchange accounts. But this is my first Android device coming from iPhone.
Unfortunately, the HTC Mail application in general does not allow for multiple exchange accounts...
Is there a way to get the non HTC stock mail application installed (or do any of the vanilla roms support multiple accounts)? Unfortunately, I assumed Froyo would enable multiple accounts (I am already using touchdown and the native support to get 2 accounts, but I have a few additional ones).
Thanks
You know what they say when you assume. My only recommendation would be using Touchdown which you already do. Depending on what you use your exchange accounts for (work or personal) you can setup some forwarding rules to have everything come into one spot. Only thing with that is it is against businesses policy (or it should be) to forward company property like that.
The stock Email.apk in /system/app from CM6 works fine on the incredible. The ONLY PROBLEM is that when you read an email from somewhere else, the notification is not removed from the status bar, and it stays there until you re-open the application. My only gripe.
Interesting. I am awaiting the OTA and use the stock 2.1 for accessing an exchange server. Hotmail is setup as a separate account. I heard Hotmail will go live this week with Activesync support, so will this mean I will have to choose which one I want, giving up one, beig hotmail obviously.
Thanks.
No just setup your Hotmail as POP or IMAP, whichever it supports.
Berzerker7 said:
The stock Email.apk in /system/app from CM6 works fine on the incredible. The ONLY PROBLEM is that when you read an email from somewhere else, the notification is not removed from the status bar, and it stays there until you re-open the application. My only gripe.
Click to expand...
Click to collapse
How would I go about installing this? Is it as simple as installing other apps? I used the CM6 ROM for a couple weeks and loved it but random reboots forced me back to my previous ROM.
Incredibl_E said:
No just setup your Hotmail as POP or IMAP, whichever it supports.
Click to expand...
Click to collapse
Hotmail doesn't support IMAP which is a large part of why people want to set it up as an activesync account. Pop just sucks...
It's sad that the HTC client doesn't support more than one activesync account, the Pre they gave me at works handles up to 8 I believe (have 3 currently setup on it).
That is not to say that the Pre's activesync implementation is better, I wish it would let me choose which parts of the account I want to sync rather than forcing an all or nothing approach, but it is nice to have real push email on all my accounts with it.
The Pre can sync tasks as well... I wish HTC would implement this.
Has anyone figured out an acceptable work-around that doesn't involve non-working notifications or paying for touchdown?
nmyeti said:
Hotmail doesn't support IMAP which is a large part of why people want to set it up as an activesync account. Pop just sucks...
Click to expand...
Click to collapse
Why I don't use hotmail, it sucks....
nmyeti said:
Has anyone figured out an acceptable work-around that doesn't involve non-working notifications or paying for touchdown?
Click to expand...
Click to collapse
If you google the second part of your question you can find it......I'm just saying.
Improved Email App
I installed Improved Email from the marketplace. It supports multiple Exchange accounts and syncs email, calendar and contacts.

[Q] Active Sync working for anybody with Live accounts?

Today MS finally turned on Exchange ActiveSync for Live accounts (hotmail.com, live.com addresses).
I've got the settings exactly as shown in the link, but when I get to the screen that says "Select the data to synchronize with the Exchange Server" (mail, contacts, calendar), it fails when I hit "Finish Setup". I get a "Failed to create the account. Please try again later." error.
Anybody get this to work? According to Mary J Foley, it works for some:
According to Microsoft, the “Hotmail team will add Android to list of supported devices in the coming months after testing is completed.” Access from Android 2.1 is not currently supported due to known client issues on Android 2.1, Microsoft officials said. However, “(t)here are users successfully syncing from Hotmail via the default application or the Touchdown application on Android 2.2,” the Sofites added.
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Click to collapse
Trying to see if it's my account that isn't working right, if I'm doing something wrong, or if the Evo's email client just doesn't work with this properly.
Thanks.
isnt working for me either.
I also tried a couple different hotmail accounts.
I am going to try it on my old winmo phone to hopefully get the account created, then try to connect on android.
I dug around the net, and the problem sounds like it's HTC's mail client. I opened a ticket.
Is the 2.2 google client available anywhere to try? Is that a google app specifically, or part of AOSP?
Found a thread. The apk in the first post works.

[Q] Cannot set up Exchange mail sync

I just got my Gnex. It updated to Android 4.04. I try to set up email with my office Exchange account and it fails. The error message says "you don't have permission to sync with this server"
I'm using the same email exchange log in infromation as I have used on my Xoom. No problems there.
I tired using Touchdown and had the same results.
Any ideas?
Thanks
elcap373 said:
I just got my Gnex. It updated to Android 4.04. I try to set up email with my office Exchange account and it fails. The error message says "you don't have permission to sync with this server"
I'm using the same email exchange log in infromation as I have used on my Xoom. No problems there.
I tired using Touchdown and had the same results.
Any ideas?
Thanks
Click to expand...
Click to collapse
sounds like the server itself is rejecting your login.
maybe the company only allows one mobile device with your credentials?
i would remove exchange from your xoom and then try. if it allows you to connect then, there's your answer
I think that is unlikely.. I had a moto dinc syncing fine and upgraded to the nexus.
The dinc and zoom synced fine in parallel.. The dinc is now turned off.
elcap373 said:
I think that is unlikely.. I had a moto dinc syncing fine and upgraded to the nexus.
The dinc and zoom synced fine in parallel.. The dinc is now turned off.
Click to expand...
Click to collapse
that is the only thing I could think of.
It looks like the server is rejecting your login however.
Sent from my Galaxy Nexus
reminds me of an old girlfriend......
There's an option to trigger the security certificates or something - forgot the exact wording, but when I tapped that, I could get into my office Exchange server.
Of course, I like to keep my office things in the office so I quickly disabled the email app.
Ya, there are two dialog boxes:
User secure connection (SSL)
Accept all SSL certificates
My Xoom account shows the first checked. The second not.
Using the same configuration - I get the message that I don't have permission to sync with the server.
When I check the Accept all SSL certificates - I get the same message.
When I go through the setup on my Xoom after completing the inputs - I get the following message:
'This server requires that you allow it to remotely control some security features of your Android device. Do you want to finish setting up this account?'
Is there something about ICS 4.04 running on the Gnex that would pose a problem with this security handshake?
I'm running an ICS 4.04 Cyanogen Mod nightly on my Xoom. I had Gingerbread on my Dinc before I switched to the Gnex. The email exchange sync worked fine on the Dinc.
When I have time I may root and load a custom ROM on it and see if that makes a difference. Although I'd prefer to stay stock for a while - just to get used to the thing.
If anyone has insight into the security issues - I'd appreciate hearing it. A quick Google search of issues relating to Exchange sync shows that there are issues with the Gnex and Exchange handshake. Some people have had to encrypt their phone to get it to work?!?
Certainly this must have been worked out by someone...
Thanks for any suggestions
elcap373 said:
'This server requires that you allow it to remotely control some security features of your Android device. Do you want to finish setting up this account?'
Is there something about ICS 4.04 running on the Gnex that would pose a problem with this security handshake?
Click to expand...
Click to collapse
That's a common message to see depending on the security policies your Exchange Server administrator has established. Among other things, for example, your company probably requires the ability to do a remote wipe of your handset's email should the account be compromised, your device be reported stolen, or you quit or be fired.
Perfectly normal. My company does this as well, and it works beautifully with my Galaxy Nexus...no device encryption needed, and I'm running ICS 4.0.4 IMM76K - one Exchange Server account via the stock email client, and one GMail account via that stock app. All works beautifully.
Jon
sent from my Galaxy Nexus using XDA

Hotmail sync problem

Hi there,
I have set up hotmail account on my htc one v, but seems I have some problems from day 1.
1. there are errors about failed sync
2. even trying to receive mail manually via standard mail soft I got info about "No new mails" - but I know that there are new mails.
It's my day 1 on htc one v.
I'm using official rom and soft.
I have provided correct account details and password.
any ideas?
m.hotmail.com server is down for almost 3 weeks already. A friend of mine with S3 has same problem.
The workaround is download Hotmail App from Google Play. It works as it has a validation process with a unique no.
well to be honest it sux totally especially a lot of apps are connected with that server -.-
no one is going to fix that? who should I contact about it?
http://answers.microsoft.com/en-us/windowslive/forum/hotmail
well seems that I need to wait for that
FIX
I also had problems with the hotmail sync, but today i made an system update and after that i visited hotmail.com with the stock browser.
Then i got the new e-mail notifications.
I hope this fixes your problems too.

Hotmail.co.uk addresses query

Hi,
I have been searching around and can't find the answer I'm looking for.
Can someone advise if they have managed to sync their hotmail.co.uk to their HOX (or any other Android device) specifically using the MS Hotmail mail option (which defaults to server m.hotmail.com) or via the exchange option??
Hotmail.com addresses sync ok, just can't get my UK address to work. Just to add the hotmail.co.uk mail account is succesfully added however no mails are synced. Looking at the account under sync options the sync icon is red and at the bottom there is an error which highlights something like 'experiencing difficulties at this time - please try again later'. This error appears to be constant.
I know syncing hotmail.co.uk addresses is possible via the 'other' mail account option (which defaults to POP3 settings) and also alternatively by using the MS Hotmail app but would prefer the above - just would like to know if it's possible or not.
Thanks in advance,
GW
It just start happening yesterday so its not anything to worry about yet, I have the same problem.
Sent from my HTC One X using xda premium
UPDATE - I've just stumbled across something on Microsoft Answers where one user suggests to configure the account manuallly which you can only do through the exchange option (when you select the MS Hotmail option, various fields including the server name are greyed out).
Advises to use prefixes snt-m, dub-m, bay-m or debug-m in front of .hotmail.com in the server however unfortunately none of these work for me.
west2cool said:
It just start happening yesterday so its not anything to worry about yet, I have the same problem.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Not the case for me, I've been trying to do this for over a week now.
Did this use to work then but now it doesn't?
Hi
Gulioth said:
Not the case for me, I've been trying to do this for over a week now.
Did this use to work then but now it doesn't?
Click to expand...
Click to collapse
There are on-going problems it seems, mine periodically stopped sycning several weeks ago, would be okay for a bit, then eventually never sync'd at all. Microsoft don't seem to be bothered helping people fix this.
I then started using debug-m.hotmail.com and that got it working, then seeing the same advice others have mentioned I used the letter prefix I see when I log into Hotmail on a PC browser, and it has been working since.
There also seems to be another issue related to individual accounts that can only be fixed by Microsoft, so I'm thinking there are two issues.
Try logging into Hotmail on a PC and going into your calendar, a few weeks ago I was offered to upgrade to a new calendar, I think this has the effect of moving your account to a new server, which might help kick start everything again.
All in all though it is a mess from Microsoft.
Regards
Phil
PhilipL said:
Hi
There are on-going problems it seems, mine periodically stopped sycning several weeks ago, would be okay for a bit, then eventually never sync'd at all. Microsoft don't seem to be bothered helping people fix this.
I then started using debug-m.hotmail.com and that got it working, then seeing the same advice others have mentioned I used the letter prefix I see when I log into Hotmail on a PC browser, and it has been working since.
There also seems to be another issue related to individual accounts that can only be fixed by Microsoft, so I'm thinking there are two issues.
Try logging into Hotmail on a PC and going into your calendar, a few weeks ago I was offered to upgrade to a new calendar, I think this has the effect of moving your account to a new server, which might help kick start everything again.
All in all though it is a mess from Microsoft.
Regards
Phil
Click to expand...
Click to collapse
Hi Phil,
Thanks for the reply.
Can you just confirm that you actually got it working (previously) with a hotmail UK address with debug-m.hotmail.com as the server? If so I assume you setup a manual MS exchange account under the mail account options to do this?
Just loaded up MSN calendar on desktop but there was no option to upgrade or anything :-s.
I've raised a question on MS answers site, hoping someone from MS will look at it and check out my account to see if they can do anything. Other than that I guess it's just a waiting game or switch to POP3!
GW
Anyone experiencing issues with hotmail UK email addresses?
Hotmail.co.uk addresses still not working with the m.hotmail.com server - anybody got this working or has an alternative solution, except using POP3 or forwarding?
Sent from my HTC One X

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