I just got my Gnex. It updated to Android 4.04. I try to set up email with my office Exchange account and it fails. The error message says "you don't have permission to sync with this server"
I'm using the same email exchange log in infromation as I have used on my Xoom. No problems there.
I tired using Touchdown and had the same results.
Any ideas?
Thanks
elcap373 said:
I just got my Gnex. It updated to Android 4.04. I try to set up email with my office Exchange account and it fails. The error message says "you don't have permission to sync with this server"
I'm using the same email exchange log in infromation as I have used on my Xoom. No problems there.
I tired using Touchdown and had the same results.
Any ideas?
Thanks
Click to expand...
Click to collapse
sounds like the server itself is rejecting your login.
maybe the company only allows one mobile device with your credentials?
i would remove exchange from your xoom and then try. if it allows you to connect then, there's your answer
I think that is unlikely.. I had a moto dinc syncing fine and upgraded to the nexus.
The dinc and zoom synced fine in parallel.. The dinc is now turned off.
elcap373 said:
I think that is unlikely.. I had a moto dinc syncing fine and upgraded to the nexus.
The dinc and zoom synced fine in parallel.. The dinc is now turned off.
Click to expand...
Click to collapse
that is the only thing I could think of.
It looks like the server is rejecting your login however.
Sent from my Galaxy Nexus
reminds me of an old girlfriend......
There's an option to trigger the security certificates or something - forgot the exact wording, but when I tapped that, I could get into my office Exchange server.
Of course, I like to keep my office things in the office so I quickly disabled the email app.
Ya, there are two dialog boxes:
User secure connection (SSL)
Accept all SSL certificates
My Xoom account shows the first checked. The second not.
Using the same configuration - I get the message that I don't have permission to sync with the server.
When I check the Accept all SSL certificates - I get the same message.
When I go through the setup on my Xoom after completing the inputs - I get the following message:
'This server requires that you allow it to remotely control some security features of your Android device. Do you want to finish setting up this account?'
Is there something about ICS 4.04 running on the Gnex that would pose a problem with this security handshake?
I'm running an ICS 4.04 Cyanogen Mod nightly on my Xoom. I had Gingerbread on my Dinc before I switched to the Gnex. The email exchange sync worked fine on the Dinc.
When I have time I may root and load a custom ROM on it and see if that makes a difference. Although I'd prefer to stay stock for a while - just to get used to the thing.
If anyone has insight into the security issues - I'd appreciate hearing it. A quick Google search of issues relating to Exchange sync shows that there are issues with the Gnex and Exchange handshake. Some people have had to encrypt their phone to get it to work?!?
Certainly this must have been worked out by someone...
Thanks for any suggestions
elcap373 said:
'This server requires that you allow it to remotely control some security features of your Android device. Do you want to finish setting up this account?'
Is there something about ICS 4.04 running on the Gnex that would pose a problem with this security handshake?
Click to expand...
Click to collapse
That's a common message to see depending on the security policies your Exchange Server administrator has established. Among other things, for example, your company probably requires the ability to do a remote wipe of your handset's email should the account be compromised, your device be reported stolen, or you quit or be fired.
Perfectly normal. My company does this as well, and it works beautifully with my Galaxy Nexus...no device encryption needed, and I'm running ICS 4.0.4 IMM76K - one Exchange Server account via the stock email client, and one GMail account via that stock app. All works beautifully.
Jon
sent from my Galaxy Nexus using XDA
Related
Basically there are two main flaws which MUST be fixed by HTC!
1) 9 times out of 10 when you try to create a new imap account, the setup doesn't proceed over the incoming server page so you can't configure it at all
2) you can't add untrusted certificate when syncronizing with an exchange server (this function is supported by standard android client and I can't understand why htc removed it!): I'm not able to recieve push corporate mails becouse of this and was forced to use K-9 client (which works as a charm)
HTC must fix these issues as soon as possible, as they make the Desire unusable as a reliable business tool. Seriously
massimax said:
2) you can't add untrusted certificate when syncronizing with an exchange server (this function is supported by standard android client and I can't understand why htc removed it!): I'm not able to recieve push corporate mails becouse of this and was forced to use K-9 client (which works as a charm)
Click to expand...
Click to collapse
When creating my excahnge account, it just asks me if I want to acccept the untrusted certificate and thats it, thats the last I hear about that.
ritdaw said:
When creating my excahnge account, it just asks me if I want to acccept the untrusted certificate and thats it, thats the last I hear about that.
Click to expand...
Click to collapse
It asks me to accept the certificate EVERY TIME it checks the email, even if I always allow it...
massimax said:
It asks me to accept the certificate EVERY TIME it checks the email, even if I always allow it...
Click to expand...
Click to collapse
Odd, mine hasn't ever done that. I've been using a Hero with exchange for 10 months or so and now the desire a few days with no issues.
ritdaw said:
Odd, mine hasn't ever done that. I've been using a Hero with exchange for 10 months or so and now the desire a few days with no issues.
Click to expand...
Click to collapse
I haven't had any problem with corporate exchange certificate when was using my old windows mobile phones nor with my former Androids (Hero and Magic) but with this Desire it's a nightmare. When using K-9 client everything works fine so I think it's HTC client's fault...
Will be interesting to see whether anyone else has the same issue. I can't fault it, works just as well as it did on my Hero!
Untrusted certificate problem...
I've got this problem too, but, I don't know why, after few attempts, the problem is switched off by itself.
I don't know if it is possible to load the certificate into the phone via browser, but you can try this way.
Sending email via outbox without data connection is not possible...
This is another odd issue:
If there is not a data connection, the email client is NOT able to send email. Normally the email clients move email into the outbox folder for a future sending when a data connection will be available.
It's simple to test. You can try this issue, disabling every data connection on your phone.
This is very boring issue, mostly for those people that strongly use email for business.
Any feedback about?
ritdaw said:
Odd, mine hasn't ever done that. I've been using a Hero with exchange for 10 months or so and now the desire a few days with no issues.
Click to expand...
Click to collapse
Exactly the same with me too. Which version of Exchange are you using? If it is 2007 just remove the handset from exchange managed devices then recreate the account on the handset. Might help?
Just to confirm, currently using Exchange 2003.
Weird, the client is working perfectly for me, with Exchange 2007. I wonder what it is about your environment that triggers the problem?
I've setup IMAP acounts many many times with no issues at all on my Magic because of constant re-flashing ROMs ;-) (most of the time with the HTC mail client). Also the 2 IMAP acounts on my desire were setup in minutes with no problem. Maybe your device is faulty?
i had as well no problems setting up my corporate exchange account. it was exactly like on my hero. it showed me a warning about the certificate once, i think i pressed ignore and that's it. no more problems.
Exchange 2003
Cheers
Chaos42
Oh yeah I forgot about the IMAP bit. I use IMAP for my personal email account and again, it worked first time and has worked perfectly since. Same on my G1, though the default client lacked some functionality on there.
Do you have good connectivity when you run through the IMAP set up process? When you enter your details it tries to connect and verify that they are correct, so I wonder whether this is the delay/hang you're seeing?
massimax said:
Basically there are two main flaws which MUST be fixed by HTC!
2) you can't add untrusted certificate when syncronizing with an exchange server (this function is supported by standard android client and I can't understand why htc removed it!): I'm not able to recieve push corporate mails becouse of this and was forced to use K-9 client (which works as a charm)
Click to expand...
Click to collapse
Indeed have this issue with exchange 2003.. Just to bad.. It's so close to being perfect, but now I have do dig out my iphone again..
I've been in touch with HTC customer service. They don't see this as a bug, but agreed to open a feature request to allow 'download and trust certificate' aka TouchDown does..
not had any exchange issues on my desire with exchange 2007 or 2010 as of yet. really pleased with the email client actually, works a lot better than my n97 one did!
Well, took me a while to figure out how to setup exchange for the Cyanogen Mod 7 (CM7) nightlies. I figured this could help some others having trouble. It asks for email address and password. I would enter this. It would fail. Then I realized it actually wants this:
[Domain]\[UserName]@[exchangeserveraddress]
So my email address might be: [email protected]
But I know my exchange server is "exchange.mail.com"
and I know my domain is "Staff"
So I don't enter [email protected] as my email address. I instead enter:
Staff\[email protected] as my email address.
Note: At my work, exchange is setup with all kinds of security and none of the auto discover junk that helps with setup. So these settings may help other people with 'difficult' exchange servers. For others, this may be completely unnecessary.
Weird. I didn't have any problems at all when I went to Settings>Accounts>Add>Corporate. Just punched in my email, pass, then on the next screen the username (Domain\user), FQDN of the public-facing exchange portal, and enabled "use all SSL certs" because my admin is a cheap crackhead who refuses to get a real cert.
Worked first time, too.
Thanks Joe.
drmacinyasha said:
Weird. I didn't have any problems at all when I went to Settings>Accounts>Add>Corporate. Just punched in my email, pass, then on the next screen the username (Domain\user), FQDN of the public-facing exchange portal, and enabled "use all SSL certs" because my admin is a cheap crackhead who refuses to get a real cert.
Worked first time, too.
Click to expand...
Click to collapse
Yes, there are all sorts of variables with exchange depending on security settings, auto-discovery settings, and the version of exchange server. What works on one server, does not work on another.
At my work, exchange is very secure with none of the auto discover junk that helps with setup. So these settings may help other people with 'difficult' exchange servers. For others, this may be completely unnecessary.
I just tried cm7 nightly. No problem getting exchange set up BUT my server requires that the password lock be setup on the phone and I kept getting a message that phone did not allow the required security. This is not an issue on the evio2 Rom I've been using.
Anyone else run into this on cm7?
Sent from my PC36100 using Tapatalk
mikegoldnj said:
I just tried cm7 nightly. No problem getting exchange set up BUT my server requires that the password lock be setup on the phone and I kept getting a message that phone did not allow the required security. This is not an issue on the evio2 Rom I've been using.
Anyone else run into this on cm7?
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
That's because your other ROM doesn't have a fully compatible Email.apk which supports all the ActiveSync admin permissions. Just setup a phone lock which meets the minimum complexity (usually a 4-8 digit PIN will suffice), and accept the Admin rights via the notification you get.
drmacinyasha said:
That's because your other ROM doesn't have a fully compatible Email.apk which supports all the ActiveSync admin permissions. Just setup a phone lock which meets the minimum complexity (usually a 4-8 digit PIN will suffice), and accept the Admin rights via the notification you get.
Click to expand...
Click to collapse
My other ROM does support the ActiveSync permissions, which is why I'm able to successfully setup the password and sync with the Exchange server. This is NOT the case with CM 7.
Sent from my PC36100 using Tapatalk
mikegoldnj said:
My other ROM does support the ActiveSync permissions, which is why I'm able to successfully setup the password and sync with the Exchange server. This is NOT the case with CM 7.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
So you setup a lock with PIN, but it doesn't recognize this?
Exchange
Hey all, I found this thread while looking for a solution as to why I cannot setup my exchange account. I'm using CM7 but I have a moto cliq xt (I know this is the EVO threads).
I'm not sure from reading this thread, but are you all successfully connecting and syncing to exchange servers with CM7?
I know my credentials are correct (they worked on other roms and on stock) but I'm not sure what the problem is now.
My username is different than my email address on the exchange server, so Joe's suggestion wouldn't help me. I have a logcat from my push to the server if someone might be able to point out the problem from there.
I apologize for posting this in your thread, but I'm out of options and can't get an answer or solution from my home thread.
*Note - another user from my thread was able to, but his username matched his email, and he did it like Joe suggested. Also, I can connect using Touchdown and the same credentials (but I don't want to use Touchdown as I would like the native Email app to handle this.)
Any help or advice would be greatly appreciated.
No go for me... Stupid Exchange 2007 and your damn security policies! Why on earth do you work with the stock sense email.apk and not AOSP!
41rw4lk said:
Hey all, I found this thread while looking for a solution as to why I cannot setup my exchange account. I'm using CM7 but I have a moto cliq xt (I know this is the EVO threads).
I'm not sure from reading this thread, but are you all successfully connecting and syncing to exchange servers with CM7?
I know my credentials are correct (they worked on other roms and on stock) but I'm not sure what the problem is now.
My username is different than my email address on the exchange server, so Joe's suggestion wouldn't help me. I have a logcat from my push to the server if someone might be able to point out the problem from there.
I apologize for posting this in your thread, but I'm out of options and can't get an answer or solution from my home thread.
*Note - another user from my thread was able to, but his username matched his email, and he did it like Joe suggested. Also, I can connect using Touchdown and the same credentials (but I don't want to use Touchdown as I would like the native Email app to handle this.)
Any help or advice would be greatly appreciated.
Click to expand...
Click to collapse
I was able to use the settings that he put in there to get it to work domain\[email protected] Did you try to use them?
Are you even getting to the server name prompt? If so it should be the same as the webaccess address.
drmacinyasha said:
That's because your other ROM doesn't have a fully compatible Email.apk which supports all the ActiveSync admin permissions. Just setup a phone lock which meets the minimum complexity (usually a 4-8 digit PIN will suffice), and accept the Admin rights via the notification you get.
Click to expand...
Click to collapse
I know this thread hasn't been touched in a while, but I don't see a good solution for my particular Exchange setup. I run into the "This server requires security features that your phone does not support." issue and I was wondering something. If I have the Mail app from stock backed up in Titanium Backup, can I restore that app and use it? If so, would I need to uninstall the Email app that comes with CM7?
Since I really really miss my calendar/contacts sync from before, I may not wait for an answer and just hope that my nandroid backup in ROM Manager is a good safety net and go for it. I'll post my results if I do.
chuckuykendall said:
I know this thread hasn't been touched in a while, but I don't see a good solution for my particular Exchange setup. I run into the "This server requires security features that your phone does not support." issue and I was wondering something. If I have the Mail app from stock backed up in Titanium Backup, can I restore that app and use it? If so, would I need to uninstall the Email app that comes with CM7?
Since I really really miss my calendar/contacts sync from before, I may not wait for an answer and just hope that my nandroid backup in ROM Manager is a good safety net and go for it. I'll post my results if I do.
Click to expand...
Click to collapse
So I didn't wait, and I went ahead and mucked with it, but I got way less than stellar results. I was able to uninstall "Email.apk" using Titanium Backup, but when I tried to restore my "Mail.apk" from the same, it just sat there and never completed. I assume that the installation actually failed behind the covers due to some requisite not being in place and that TB was not able to interpret the error as a failed restore.
The search for an answer continues...
After the OTA update to EC05, I can no longer connect to my exchange 2003 server via Exchange Active Sync. Also had probs with WiFi hotspot not working and the voice search was eff'd up.
Sprint fixed the Hotspot prob and wanted me to prove exchange active sync is working (kinda hard when it won't work on my phone), so I used the techs phone, entered my info and within 2 sec, it had connected and was ready to configure the settings. This proved to them that it wasn't my server but their software.
When configuring, I de-select the SSL and it can't connect to the server, I select SSL and it says Unable to open connection to server due to security error.
Select both SSL and Accept all SSL certificates and get Cannot connect to server, yet as I stated previously, it worked on the tech's phone and he acknowledged that he had a custom build.
Any ideas?
Ded Muppet said:
After the OTA update to EC05, I can no longer connect to my exchange 2003 server via Exchange Active Sync. Also had probs with WiFi hotspot not working and the voice search was eff'd up.
Sprint fixed the Hotspot prob and wanted me to prove exchange active sync is working (kinda hard when it won't work on my phone), so I used the techs phone, entered my info and within 2 sec, it had connected and was ready to configure the settings. This proved to them that it wasn't my server but their software.
When configuring, I de-select the SSL and it can't connect to the server, I select SSL and it says Unable to open connection to server due to security error.
Select both SSL and Accept all SSL certificates and get Cannot connect to server, yet as I stated previously, it worked on the tech's phone and he acknowledged that he had a custom build.
Any ideas?
Click to expand...
Click to collapse
Can you change what port the SSL connection is attempting to use?
Maybe check a phone that it works on and compare the port #s
here is a link where there are lots of others discussing the same issue with various fixes
http://peterkellner.net/2010/08/31/samsung-epic-4g-using-microsoft-exchange-with-godaddy/
this one in particular may be of some help
:
Got it!
Samsung Epic 4g, v2.2.1
Corporate Sync did -not- work for me (i.e. Accounts & Sync>Add Account>Corporate>Email address & Password) even using the “\” instructions above.
What did work for me was using the normal Email accounts setup (i.e. Choose “Email” application> Press -menu- and choose “Add Account”> Enter “Email address” & “Password”> Choose “Exchange Account”>Enter “Domain\Username” -used both domain\username no slash in front, “Password”, “Exchange Server.”
Not sure why there is an option for Corporate option for email (perhaps google apps?) if so many people having issues with it. Anyway, just choose the normal email setup.
Click to expand...
Click to collapse
good luck
I have seen this issue on motorola devices but personally never had this happen to me. I use my phone on a 2003 exchange server. In fact 70 percent of the people at my job have company android phones, either htc or samsung branded. Some motos but moto has problems. One thing i could recommend is download touchdown email app trial and it sometimes kick starts your active sync. I'm also not on stock rom if that makes any difference.
Sent from my SPH-D700 using XDA Premium App
Hello,
I had my email account set up on my ET4G. I've cleared it completely in the past and been able to set it up again.
I went to add my corporate email back on my phone and I'm getting the "Unable to open connection to server due to security error". We are running Exchange 2010 SP1. We've had SP1 on for several months now so nothing has changed with the server. Any guess on why I can't set up my corporate email account any more? When I set up the account on my phone everything looks fine. It asks me what I want to sync and history etc. I don't get the error till I try to open email.
I'm able to set up outlook connections remotely and check it from my ipad and check my email on the web.
Strange. This is new on my device I got an authorization notice I didn't notice until I swiped from the top and looked at the notifications. Once I approved it I was all set.
Lots of people running exchange 2010 sp1 have this problem. Enhanced email is a great alternative and is currently free on the amazon market, I recommend it immensely. It bypasses the exchange pin which is what kills the stock email app
Sent from my SPH-D710 using XDA App
Wizard Knight said:
Lots of people running exchange 2010 sp1 have this problem. Enhanced email is a great alternative and is currently free on the amazon market, I recommend it immensely. It bypasses the exchange pin which is what kills the stock email app
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
I'm using Enhanced Email -- still having this issue! Is it confirmed to be a problem with Exchange 2010? I've received this error on both the stock Email app, and now Enhanced Email so feel like I'm running out of options! Any help would be appreciated!
I've posted a step by step guide for connecting your Epic Touch 4G / Galaxy SII to your exchange server. It works with Exchange 2010 including Exchange 2010 SP1.
http://www.completesystemsdesign.co...d-tablet-to-ms-exchange-for-email-sync-2.html
I'm not having issues actually setting up the account, that works fine. The issue is it sometimes will not be able to sync with the server, leaving me with the yellow box at the top and without an updated email inbox. As you can assume this leaves me quite helpless because I need my email right away when away from my desk.
Anyone else with this issue and potential solutions???
Thks
Thks a Ton Jim. You just saved a Samsung S2 getting sunk in the pacific. Struggling since a week.
Additional step required
This was the key! Thanks so much!
If it give you an error message such as "Unable to open connection to server due to security error", your device may require an additonal step. Slide your finger from the very top of your device to the bottom. Check for notifications and there may be a notification your must allow the security update for email to complete. Enjoy
Hi everyone!
No matter how many times I try I can't get my g3 to connect to my work exchange email account.
I'm 100% sure all the info is correct. Works fine on my galaxy s4.
Anyone else having this issue? Might be a deal breaker for me if I can't get this working.
swagooo said:
Hi everyone!
No matter how many times I try I can't get my g3 to connect to my work exchange email account.
I'm 100% sure all the info is correct. Works fine on my galaxy s4.
Anyone else having this issue? Might be a deal breaker for me if I can't get this working.
Click to expand...
Click to collapse
I just got a G3 today and had the same issue trying to setup my corporate email account. It looks like the email client is broken.
I downloaded "MailWise" from the play store and was up and running in a few minutes. I don't like having to use an additional email client, but at least it works.
Turns out my problem was related to my being an admin account on the exchange server. Had to enable permissions inheritance ok my account. Works now.
swagooo said:
Turns out my problem was related to my being an admin account on the exchange server. Had to enable permissions inheritance ok my account. Works now.
Click to expand...
Click to collapse
Oddly enough I tried it again this morning and it worked for me. I don't why I kept failing yesterday.
Exchange issues...
Hi all,
I got a very similar issue: I got my frame repaired (LG G3 case broke at microphone hole) with some potential upgrade to the latest software. Since then I can't access my exchange server anymore through the "built-in" email program! Access is still easy through all of my other devices (S3, Note 10.1)...
Only solution I found: The "Nine" app works very nicely (14 days free, US$9.99 therafter) and easily connects to the exachange server and leads to synchronization of emails, contacs, calendar, notes and tasks! So the problem lies within the Android 4.4.2 email program!
Let's cross fingers that Google is addressing / solving that issue soon!
Best regards, UP
grandpa_moses said:
Hi all,
I got a very similar issue: I got my frame repaired (LG G3 case broke at microphone hole) with some potential upgrade to the latest software. Since then I can't access my exchange server anymore through the "built-in" email program! Access is still easy through all of my other devices (S3, Note 10.1)...
Only solution I found: The "Nine" app works very nicely (14 days free, US$9.99 therafter) and easily connects to the exachange server and leads to synchronization of emails, contacs, calendar, notes and tasks! So the problem lies within the Android 4.4.2 email program!
Let's cross fingers that Google is addressing / solving that issue soon!
Best regards, UP
Click to expand...
Click to collapse
Have you manually updated to the latest Google exchange apk? It's available in this post regarding the new Gmail 5.0 and Exchange 5.0 apks. http://www.androidpolice.com/2014/1...-support-material-design-landed-apk-download/
Keep in mind that there is an ever newer version of the Gmail 5.0 apk that has been released, so double check your version number before updating that specific apk. But the exchange apk is the latest that has been released.
These updates have allowed me to connect to my work's Exchange server through gmail. So not only does the exchange connection seem to be working, the gmail app has been updated to allow these types of accounts to be added. It's nice to have one gmail interface where I can access all my gmail and exchange (and Imap, pop, etc) email accounts.
Exchange problems
sic0048 said:
Have you manually updated to the latest Google exchange apk? It's available in this post regarding the new Gmail 5.0 and Exchange 5.0 apks.
Keep in mind that there is an ever newer version of the Gmail 5.0 apk that has been released, so double check your version number before updating that specific apk. But the exchange apk is the latest that has been released.
These updates have allowed me to connect to my work's Exchange server through gmail. So not only does the exchange connection seem to be working, the gmail app has been updated to allow these types of accounts to be added. It's nice to have one gmail interface where I can access all my gmail and exchange (and Imap, pop, etc) email accounts.
Click to expand...
Click to collapse
____________
Hi,
I updated the email and the exchange APK files - all POP/IMAP access works fine but the exchange server is not reachable (it is, however, reachable via the browser app) - so I am still locked into the NINE app that works pretty nicely (I wonder why Google is not able to provide a similarly easy and functional app...).
Best, UP