Develop Bugs

Problems: Google Exchange Server (Activesync)

Hey guys, since a few days I have massive problems with syncing my device with google (contacts, calendar, emails). I used activesync with the snyc settings to m.google.com and suddenly it tries to sync always the entire content from new, every time stating that there are changes done on the server side which requires entire resync. does anybody have the same issues and a solution to that?

I could never get it working right. I use goosync (payservice).

I use this for contacts and calendar but couldn't get the email portion to work reliably. I use IMAP for gmail.

mine syncs fine.

The Jack of Clubs said:
mine syncs fine.
Click to expand...
Click to collapse
same, works perfectly for me.
Although i only use google for calender and e-mail, i use dashwire to back up my contacts.
You have probably already tried it, but have you disabled all but one and checked it to see if you still have the same issue?
If it works properly with just e-mail for example, then add in calender and try it again. If it works then add contacts back in or if it breaks remove calender and try contacts instead.
Might help you track down whats causing the issue.
Just an idea.

Mine syncs fine as well. At first I had problems with syncing because I never set up a Calendar or Contacts with Google, so I unchecked everything except Mail. Try that.

Check this out from wmexperts.com:
Has anyone else noticed that they can't sync Google Gmail via Activesync over the past few days? At first I thought it was just me but soon came to find that the "Error Synchronization" message was being displayed on other Windows phones.
The official error code is 0x8600050c (Communications Error) and in looking over at Google Mobile's Help Forum, there are a few solutions available.
The first suggestion is to delete the current Exchange Server relationship and re-create it. Another solution suggests to un-check the email option in Activesync, reboot the phone, re-check the email option and sync. The latter seems to have the most success.
We couldn't find anything official from Google on the cause of these errors or of a "official" solution. If we hear of anything we'll pass it on.

you dont have tasks selected do you?

google sync is not up to snuff as it currently stands.
having tried it, doing this over & over:
The first suggestion is to delete the current Exchange Server relationship and re-create it. Another solution suggests to un-check the email option in Activesync, reboot the phone, re-check the email option and sync. The latter seems to have the most success.
Has been unacceptable.

perveeus said:
google syncis not up to snuff as it currently stands.
having tried it, doing this over & over:
The first suggestion is to delete the current Exchange Server relationship and re-create it. Another solution suggests to un-check the email option in Activesync, reboot the phone, re-check the email option and sync. The latter seems to have the most success.
Has been unacceptable.
Click to expand...
Click to collapse
Yes I agree, but to Google's defense, they say this is in Beta, but we are spoiled with great Google products so we are expecting too much. I do wish they would put more effort to it though, it has been like this since November when I tried it and I haven't seen anything improved in 3-4 months.

wpbear said:
Yes I agree, but to Google's defense, they say this is in Beta, but we are spoiled with great Google products so we are expecting too much. I do wish they would put more effort to it though, it has been like this since November when I tried it and I haven't seen anything improved in 3-4 months.
Click to expand...
Click to collapse
Oh don't think I am bagging google & all their great products & freebies.
But it just seem they set expectations so high, that they use the excuse of "beta" forever before releasing anything (witness gmail was an invite forever!).
I'm just spoiled!

schoolio said:
Check this out from wmexperts.com:
Has anyone else noticed that they can't sync Google Gmail via Activesync over the past few days? At first I thought it was just me but soon came to find that the "Error Synchronization" message was being displayed on other Windows phones.
The official error code is 0x8600050c (Communications Error) and in looking over at Google Mobile's Help Forum, there are a few solutions available.
The first suggestion is to delete the current Exchange Server relationship and re-create it. Another solution suggests to un-check the email option in Activesync, reboot the phone, re-check the email option and sync. The latter seems to have the most success.
We couldn't find anything official from Google on the cause of these errors or of a "official" solution. If we hear of anything we'll pass it on.
Click to expand...
Click to collapse
I had the same problem a few days ago. I deleted the Exchange Server relationship and re-created it, and it's worked fine since. I've had similar problems periodically in the past - I chalk it up to it being a free service.

I got google sync to work, just got my touch pro2 on sunday. works with my main google calendar, saw a user around here recommend ActiveGCSync for additional google calendars, will try that tonight. The only problem I had is i initially synced all my gmail contacts to my phone (most without names or phone numbers), so then I unchecked 'contacts' thinking it would take them out, but instead it removed ALL the contacts from my phone But now all my phone contacts are backed up in my gmail I guess I will have to clean up the mess manually and sync them back up...

I spent a good part of my day so far editing all my gmail contacts and merging duplicates and the last tihng I did was set up a bunch of new 'groups' under the contacts in gmail. I was hoping that after I sync'd back up that I would be able to use the google created contact groups as a means of filtering my contact list, but this seems not to be the case.
From searching around here I ran across a program called 'Seven' and others, which I will explore if there isn't another way. But I was hoping someone could give me some ideas other than individually editing the "Category" of each contact, which seems to be the field which it looks at for "Filter" under the menu soft key.
Thanks

I use Seven Beta to sync all my mail accs. On creation gives me the option for sync of contacts and calendar as well. Everything works great.

burtonsnow8 said:
I use Seven Beta to sync all my mail accs. On creation gives me the option for sync of contacts and calendar as well. Everything works great.
Click to expand...
Click to collapse
Do you sync google contacts that you have put into groups, and then can you use the TouchFlo contact list to filter them by those groups?

Exchange sync not working

Had the Desire for about a week and like it a lot but will have to return it because Exchange sync doesn't work and that's a key feature for me.
1. Set up account and set 1 home screen to the mail widget and for a couple of days it worked perfectly until I saw new emails on the home screen widget that didn't appear in the mail app itself! How can the widget apparently be more up to date than the source of the data - the mail app?
2. After this could no longer sync e-mail - it appears that contacts and calendar sync but e-mail shows "sync protocol error"
3. Removed account and set it up again and it worked perfectly for about 24 hours and then exactly the same thing happened. Removed account, removed battery, reset account and its working again....for about a day before I get the same result (home screen widget showing e-mails that aren't showing on the mail app itself and I get sync error).
4. Removed all apps and reset to factory settings and set up account again but the same thing has happened again after about a day. It seems that if it tries to sync and can't connect because there's no signal eg I'm on underground then it locks and can no longer sync
It's Microsoft Exchange server 2003 SP2 and colleagues have no problem with i phones or blackberries and I've been using WM phones for years without any problems. Unfortunately phone is useless to me if this doesn't work and disappointed that HTC claiming feature that in my case clearly doesnt work

More information on above
Forgot to say that although I wasn't getting any e-mail update I was able to send e-mails all the time that this was going on! So I could send but not receive.

apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

fredfox_uk said:
apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Click to expand...
Click to collapse
After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening

I've had exchange working great for the last 3 weeks. Then it decided to stop working. I've deleted the account and re created it and no joy. Just won't sync. I'm gonna try with moxier now and see if that works.
Sent from my HTC Desire

Identical problem here with my Desire.
It is not just a simple receive problem because I can delete emails from the main "Inbox" folder, than switch to the "Deleted Items" folder, sync and retreive the emails I've just deleted.
But syncing the main "Inbox" folder is not working anymore.
Seems like internal index data for that folder is broken.
This is not a server problem because just deleting the sync account and re-creating it magically fixes it until something screws up again.
This is clearly a case of bad application coding. Damn try-catch statements

Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM

MufDvr said:
Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM
Click to expand...
Click to collapse
Tried, but does not work for me.

I wonder if the application event logs on the Exchange server will give more information on the failure? Is SSL set up correctly? Some people have been having problems with self-issued certificates.

fredfox_uk said:
After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening
Click to expand...
Click to collapse
Funny you mention about it breaking when going from "H" to "G". I thought I had seen bandwidth related success with my exchange syncing. On WIFI, I could sync the whole inbox, but I would get failures when trying on 3G. I then reduced the inbox to "last 7 days only" and it worked. Going back to higher bandwidth, suddenly I could have the whole inbox without sync errors.

Deleting & recreating Exchange sync account works
For me, deleting and recreating the Exchange sync account workedto get rid of "Sync protocol error". Not funny, but at least there's a way out.

So far so good...
Suspecting some local index file is broken if the sync task is suddenly aborted, I have avoided killing any task and guess what ? So far so good...
Will keep you informed.
P.S. Even if this is the real issue, the sync code is BROKEN.

Hi,
Has anybody gotten to the bottom of this? I've found several threads about the same error across several HTC phones on several different forums.
Deleting and re-adding the account seems like a last resort?
All my contacts are synched via Exchange so if i delete it i assume i lose all of them? And then would i lose corresponding text messages? Anything else? Do all my links to Facebook, Flickr etc get lost? I can see some weird strings of code in my contacts on Outlook now so is the Desire clever enough to pick these up and link everything back together again?
If i can get everything back by just re-adding the account then I'll give it a go but it really does seem far from ideal.

Hi all,
Sorry to bump but i've still not taken the step of deleting my exchange account through fear of losing information.
Obviously it will delete my contacts but will it also delete corresponding SMSs, links to facebook, twitter etc (in Outlook I can see some funny code strings in each contact which i think may be the links)?
Basically, will anything be permanently lost or will i simply need to re-add the account to get everything back as it was?
Is there a way to back up my contacts first? HTC Sync?
Thanks

When I removed an Exchange account from the stock mail app it didn't remove the linking data (which appears in the notes field of your contacts). And there would be no reason for it to delete SMSes, although with the contacts gone, it may not be able to link the phone numbers to names.
HTC Sync could sync your contacts to a separate Outlook installation, or you could use one of the many backup apps (search around here for reviews).

I've only had my Desire for 24 hours but I elected to go with Touchdown right from the get-go after advice from a colleague. So far, it's working a treat (fingers crossed it stays that way). Is anyone here using TD and experiencing these issues, or is it just with the native mail app?

I have a simular issue where Exchange mail stops receiving and sending emails. I only pick up that there is an issue, when attempting to send a email.
This happens regularly, and I have reported this issue to HTC.
My fix when this occurs is to untick and retick SSL option and save.

Well i've removed and re-added the exchange account and so far everything seems to be working ok. Will keep you folks posted - hopefully it doesn't happen again!

Chaps,
Just joined, but I think I have your answer... Task Killer. If you run any of the task killer apps, they can kill the exchange as it is happening, leaving the inbox status in a corrupt state, and the only way to fix this is to delete the account and start over. But then, if the task killer kills the sync, you will have to do it oveer, and over again. Task Killers are great for killing the main apps, but use them on the desire in manual mode only, and only kill the main apps, not the background processes.
Regards
Jaffa

I don't believe it is caused by task killers - I use Advanced Task Killer but it doesn't even list email as open even though it is. I noticed my inbox started having issues after changing sync from 7 days to 14 - it kept re-downloading the last few messages, then after 1 day simply stopped updating the inbox. All other folders fine. I suspect it's a space/size issue - some reports from POP users sound similar. HTC / Android really need to address this. Slowly getting sick of my HTC Legend...(Legendary failure!)

Exchange DirectPush/ActiveSync not pushing

We run Exchange 2003 here. Push sync is apparently not working on our T-Mobile HTC Desires. The device makes no attempt to sync unless and until you visit the Mail app. We're due to be upgrading to Exchange 2010 this year but until then I'm wondering if anyone else has similar experiences or ideas for a workaround (other than changing to a 5 minute poll frequency).
Actually this seems to be just one of many things (e.g. buggy IMAP implementation) that's broken with the stock Mail app. Haven't tried a reboot yet but even if that fixes this for our phones, it's hardly a "fix"...

Go to Settings > Accounts & Sync and make sure 'Auto-sync' is checked. I was stumped for the better part of a week before I figured out why my Gmail/exchange push wasn't working - this was the reason.

Have you tried Touchdown to see if that works ok? Whilst it is a paid app, it is better suited to a corporate environment than the standard HTC offering.
Regards,
Dave

@carrige: 'fraid not. Syncing is all set up correctly.
@foxmeister: Yes, TouchDown is on my radar. So far however, none of my users require Task syncing, which as far as I can see is the only particular feature advantage that TouchDown has over the HTC app (assuming the app works). Plus, TouchDown is uglier.
I appear to have found the solution though. It's obscure, so bear with me.
Ever since we started using DirectPush, our Exchange server has been logging errors along the following lines:
Event Type: Error
Event Source: Server ActiveSync
Event Category: None
Event ID: 3005
Date: 13/05/2010
Time: 11:32:22
User: OURDOMAIN\joe.bloggs
Computer: OURSERVER
Description:
Unexpected Exchange mailbox Server error: Server: [ourserver.ourdomain.local] User: [[email protected]] HTTP status code: [400]. Verify that the Exchange mailbox Server is working correctly.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Click to expand...
Click to collapse
Push email and Outlook Web Access always worked fine, so I just filed this under "annoyances". Well, it transpires that the problem is down to a misconfiguration within IIS. From EventID.net:
Removed this error message by removing all host headers from the Default Website in IIS. Go to Properties for the default Website for IIS:
- Click on ''website'' tab.
- Click on ''advanced'' next to IP Address.
- Remove all headers except an entry for ''Default 80'' with no host header value.
Click to expand...
Click to collapse
Now, this doesn't make sense, since we enforce HTTPS on a custom port. Nevertheless, making this change has simultaneously stopped the annoyance logging, and resolved the push email problem on the HTC mail app.
Result!

Exchange Active Sync on HTC Desire stopped pushing
Hi Rob - got a similar problem that only started on Tuesday this week 11th and haven't been able to figure it out. Guess it must be EAS on 2003 on my home server as I haven't lost any other functionality on the phone (eg internet access data connection, SMS etc)
However I don't have the error 400 code on my server admin and trying the fix you suggested didn't work as there were no header to delete.
Any clues? Seems to be a widespread problem...? Thanks.

If you force a sync and look in your application/security logs, can you see the connection being made by the phone?

Fixed it
Rob - thanks for advice. I seem to have fixed the problem by deleting the acount and re-instating it. Not very scientific and doen't help understand whay it broke in the first place, but at least it work now.. Lets see how long it lasts.
BTW called Orange and whilst they were very helpful, they weren't aware of a generic problem.
Also, have now changed the APN setting which were mostly blanks so could have been these (or lack of them( that might have caused the problem.

Southbarn said:
Rob - thanks for advice. I seem to have fixed the problem by deleting the acount and re-instating it. Not very scientific and doen't help understand whay it broke in the first place, but at least it work now.. Lets see how long it lasts.
BTW called Orange and whilst they were very helpful, they weren't aware of a generic problem.
Also, have now changed the APN setting which were mostly blanks so could have been these (or lack of them( that might have caused the problem.
Click to expand...
Click to collapse
Interesting that you resorted to removing the account, I had to do the same when my HTC Desire stopped being able to send emails. Receiving was fine, but impossible to send. Deleted account and re-installed, problem resolved.
Only issue now, which is what I was searching for when I came across this thread, is that occassionally I get emails that simply will never arrive on the handset. At home I mix between WIFI and GSM connection, and push appears to work perfectly. Today I discovered that 3 or 4 internal corporate emails of 20 or more received during my manual sync off-peak period, just will not come down to the phone. They are on the server, on my laptop, but not on the phone. Touchdown, running in paralll to Android mail client, has them perfectly.
Any ideas anyone?

For me unfortunately the conclusion is absolutely inescapable. In a corporate environment, the niggles with the stock HTC mail app are unacceptable.
But the good news is that Touchdown is only $20, which really isn't that much to pay if you take into account the overall cost of whatever package your users are on. After a short trial of Touchdown, I'm going to start deploying it to my user base shortly.
Shame on HTC for releasing the phone to market with so many bugs. But I suppose that's what we get for being early adopters...

[Q] Exchange ActiveSync - Connection socket timeout

I just got the DHD and am pretty stoked it has Exchange ActiveSync. My problem is that it seems to be very unstable and give "connection socket timeout" and is totally unreliable.
I've added and deleted the account twice and it starts out nicely with the Sync. Now my contacts are at 90% and keeps getting this friggin' error!..
I used HD, HD2 previously and never had these exchange sync issues.
Anyone else having these probs with Exchange ActiveSync on DHD?

Yep. Same for me.
I am trying so sync for a month now with no real success
I have tried several workarounds and third party apps (ImproveEmail, Roadsync) but none of them worked well.
I am now back to stock HTC client.
Now emails sync well but calendar is a disaster!
Calendar used to sync 10% of my appointments and was showing SSL error.
Now since I, one more time, deleted account-purged calendar-recreated my account, calendar is not syncing at all (SSL error).
And Logcat is not very helpful.
I spent days on net trying to find fixes or workarounds; many people are complaining, and there is no 'true' fix.
That pisses me off when I see that Windows mobile phone or IPhone can sync with no problem !!!

I too have the same Problem.
Am using touchdown now and its working fine...running on the trial and need to purchase it

Same as you, I had lot of sync problems with Exchange. It was completely unreliable, until I discovered Laurie's blog !
http://laur.ie/blog/2010/09/exchange-2010-sp1-sync-with-android-froyo/
I installed the Google stock 2.2 email apk (as described in the blog) and after few minutes my calendar was fully synchronized and I receive emails in push. That's great
I am not sure that would solve your issue but it is worth trying it.
(make sure to delete the HTC exchange account).
Hope this helps.

I have tried so many different things. It seems that using Moxier Mail is the only thing that seems to work. I've been going back to all the message board posts that I came across to share my solution. I hope it works for you.

Glad I'm not the only one with this problem. I find that turning the phone off for 10 minutes and then on again fixes the problem for a while, but it always comes back.

anyone found a solution to tthis yet?

I`ve tried the solution from lauries blog and it worked.
The only thing i' ve changed is that i backed up the whole rom, installed the apk and imediatly opened it.
The program isn' t as handy as the new one but atm it works.

I can confirm that the 2.2 google stock mail APK is working for me too. (solution described above)
I have 4 hotmail accounts and no pb to synchronize them (with push settings). Calendar and Contacts are OK too.
I give you the APK below. You can install it without root like any other APK.
You'll be able to uninstall it also, as the app name isn't the same as the htc mail client.

[FIX] Exchange Active Sync with Hotmail (post Hotmail Server Upgrade-Jun 2012))

MODS: This is my first post on "how to fix something". If I've done anything wrong, please correct me (and the post).
I (and a lot of other people) started having problems with Exchange ActiveSync with Hotmail around the mid-to-end of Jun 2012.
The symptoms on HTC Sense 4.0 phones include the error message "Sync is currently experiencing problems. It will be back shortly" when you try to sync with your Hotmail account.
On searching for a solution, I've found this is a known problem affecting multiple OS platforms (AOSP Devices, iPhones, BB’s, etc). Microsoft is updating their Hotmail servers with a newer version of the protocol, and this is breaking ActiveSync with Hotmail on many devices.
At some point in the future, many people expect that HTC will need to update their client software to support this new protocol. Until they do, I think that I’ve discovered a solution that may fix problems people have been having with syncing with their Hotmail accounts (and getting the "Sync is currently experiencing problems. It will be back shortly" errors.).
I make no promises that this will fix your problem (it worked for me). I only have one phone (to test with) and no friends (who could help with testing). The solution I’m recommending will cost you $3.00 so if you don’t want to initially spend the money on an application, then I’d recommend waiting for a few other users (who will hopefully report back) on whether or not this fixed they EAS issue with Hotmail.
I’ve applied this change and I’ve been able to successfully (manually) sync with my Hotmail Account successfully for the past 24 hours. I have not tested this with Contacts, Calendars, Tasks or with Push Mail (if this method allows for the successful sync of any/all those fields, please report back). I’ve been successfully syncing over WiFi and via my cellular connection.
Assumptions:
1) OS is ICS and you’re using the HTC Mail.apk (default HTC Mail Application) to sync with Hotmail.
2) Your phone is rooted.
3) You have SuperSU intstalled from Play Store: https://play.google.com/store/apps/details?id=eu.chainfire.supersu
4) You’re willing to spend $3.00 to buy SQLite Editor. (If someone know of a free version, please let me know and I’ll update the post).
Steps:
1) Create your EAS Hotmail Account just like you normally would: Settings->Accounts & Sync->Add->Exchange ActiveSync
2) Once you’ve completed your Account configuration, go to the Play Store and buy (sorry) SQLite Editor: https://play.google.com/store/search?q=sqlite+editor . It’ll cost you 3 bucks and it’s a great program (I’m not associated with the program at all (no conflicting interest)).
3) Launch SQLite Editor (once installed). It will ask for SU permissions the first time you launch it: Please allow SU access.
4) After a few minutes of scrubbing your phone’s databases, you’ll see a list. Scroll down to the one titled “Mail” (in smaller print right below the title “Mail”, you should see “com.htc.android.mail”). Tap on “Mail”->”mail.db”->”accounts”.
5) After clicking on “accounts, you should see a screen with all of your email accounts listed (if you have more than one). Tap AND HOLD on your Hotmail Account. From the pop-up menu, click on “Edit Record”.
6) Scroll down to you find the Field titled “_easSvrProtocol”. You should see a value in the field (mine had a 14 in the field). Change the value to 2.5 and click on “Save”.
7) Reboot your phone
8) Trying syncing your Hotmail account. It should now sync without the annoying message “Sync is currently experiencing problems. It will be back shortly"
Please provide feedback.
If anyone is wondering: I don't have a HTC One X (rather I have the Sprint EVO 4g LTE). It's S-Off/Rooted and I'm using a custom ROM (see signature).
Justin

Hi
weatheryoko said:
MODS: This is my first post on "how to fix something". If I've done anything wrong, please correct me (and the post).
I (and a lot of other people) started having problems with Exchange ActiveSync with Hotmail around the mid-to-end of Jun 2012.
The symptoms on HTC Sense 4.0 phones include the error message "Sync is currently experiencing problems. It will be back shortly" when you try to sync with your Hotmail account.
On searching for a solution, I've found this is a known problem affecting multiple OS platforms (AOSP Devices, iPhones, BB’s, etc). Microsoft is updating their Hotmail servers with a newer version of the protocol, and this is breaking ActiveSync with Hotmail on many devices.
At some point in the future, many people expect that HTC will need to update their client software to support this new protocol. Until they do, I think that I’ve discovered a solution that may fix problems people have been having with syncing with their Hotmail accounts (and getting the "Sync is currently experiencing problems. It will be back shortly" errors.).
I make no promises that this will fix your problem (it worked for me). I only have one phone (to test with) and no friends (who could help with testing). The solution I’m recommending will cost you $3.00 so if you don’t want to initially spend the money on an application, then I’d recommend waiting for a few other users (who will hopefully report back) on whether or not this fixed they EAS issue with Hotmail.
I’ve applied this change and I’ve been able to successfully (manually) sync with my Hotmail Account successfully for the past 24 hours. I have not tested this with Contacts, Calendars, Tasks or with Push Mail (if this method allows for the successful sync of any/all those fields, please report back). I’ve been successfully syncing over WiFi and via my cellular connection.
Assumptions:
1) OS is ICS and you’re using the HTC Mail.apk (default HTC Mail Application) to sync with Hotmail.
2) Your phone is rooted.
3) You have SuperSU intstalled from Play Store: https://play.google.com/store/apps/details?id=eu.chainfire.supersu
4) You’re willing to spend $3.00 to buy SQLite Editor. (If someone know of a free version, please let me know and I’ll update the post).
Steps:
1) Create your EAS Hotmail Account just like you normally would: Settings->Accounts & Sync->Add->Exchange ActiveSync
2) Once you’ve completed your Account configuration, go to the Play Store and buy (sorry) SQLite Editor: https://play.google.com/store/search?q=sqlite+editor . It’ll cost you 3 bucks and it’s a great program (I’m not associated with the program at all (no conflicting interest)).
3) Launch SQLite Editor (once installed). It will ask for SU permissions the first time you launch it: Please allow SU access.
4) After a few minutes of scrubbing your phone’s databases, you’ll see a list. Scroll down to the one titled “Mail” (in smaller print right below the title “Mail”, you should see “com.htc.android.mail”). Tap on “Mail”->”mail.db”->”accounts”.
5) After clicking on “accounts, you should see a screen with all of your email accounts listed (if you have more than one). Tap AND HOLD on your Hotmail Account. From the pop-up menu, click on “Edit Record”.
6) Scroll down to you find the Field titled “_easSvrProtocol”. You should see a value in the field (mine had a 14 in the field). Change the value to 2.5 and click on “Save”.
7) Reboot your phone
8) Trying syncing your Hotmail account. It should now sync without the annoying message “Sync is currently experiencing problems. It will be back shortly"
Please provide feedback.
If anyone is wondering: I don't have a HTC One X (rather I have the Sprint EVO 4g LTE). It's S-Off/Rooted and I'm using a custom ROM (see signature).
Justin
Click to expand...
Click to collapse
The first option to try is to change the Exchange Active server name, this is something that seems to work on HTC devices. It worked in my case. One of the problems is the new protocols/servers that Microsoft are using needs a redirect to what seems to be a particular data centre your account is held at, this redirect isn't understand by a lot of devices. So try this first, you will need to remove the Active Exchange account first which will clear contacts etc until you resyns.
1) Log into Hotmail via the internet, and look at the Url you are redirect to, for example: https://snt108.mail.live.com/default.aspx
2) Take the first three letters after the //, in this example snt. The three letters appear to identify the data centre holding your account.
3) Re-add your Exchange account, select manual setup, enter your details, and for the domain name use those first 3 letters then add -m.hotmail.com, in this example the server becomes snt-m.hotmail.com
4) For your username, use your email address, this might be populated already with just the first part of your email address, but it is important to then add the rest, so essentially your email is appearing twice in the settings.
Then complete the set-up and try and sync.
Hope that helps. If not, it is worth trying the other suggestion.
Regards
Phil

PhilipL said:
Hi
The first option to try is to change the Exchange Active server name, this is something that seems to work on HTC devices. It worked in my case. One of the problems is the new protocols/servers that Microsoft are using needs a redirect to what seems to be a particular data centre your account is held at, this redirect isn't understand by a lot of devices. So try this first, you will need to remove the Active Exchange account first which will clear contacts etc until you resyns.
1) Log into Hotmail via the internet, and look at the Url you are redirect to, for example: https://snt108.mail.live.com/default.aspx
2) Take the first three letters after the //, in this example snt. The three letters appear to identify the data centre holding your account.
3) Re-add your Exchange account, select manual setup, enter your details, and for the domain name use those first 3 letters then add -m.hotmail.com, in this example the server becomes snt-m.hotmail.com
4) For your username, use your email address, this might be populated already with just the first part of your email address, but it is important to then add the rest, so essentially your email is appearing twice in the settings.
Then complete the set-up and try and sync.
Hope that helps. If not, it is worth trying the other suggestion.
Regards
Phil
Click to expand...
Click to collapse
I tried "snt-m.hotmail.com" but the sync never completes.
For the moment, I use the "Hotmail" app from the store. I hope it will be fixed in next rom.

PhilipL said:
Hi
The first option to try is to change the Exchange Active server name, this is something that seems to work on HTC devices. It worked in my case. One of the problems is the new protocols/servers that Microsoft are using needs a redirect to what seems to be a particular data centre your account is held at, this redirect isn't understand by a lot of devices. So try this first, you will need to remove the Active Exchange account first which will clear contacts etc until you resyns.
1) Log into Hotmail via the internet, and look at the Url you are redirect to, for example: https://snt108.mail.live.com/default.aspx
2) Take the first three letters after the //, in this example snt. The three letters appear to identify the data centre holding your account.
3) Re-add your Exchange account, select manual setup, enter your details, and for the domain name use those first 3 letters then add -m.hotmail.com, in this example the server becomes snt-m.hotmail.com
4) For your username, use your email address, this might be populated already with just the first part of your email address, but it is important to then add the rest, so essentially your email is appearing twice in the settings.
Then complete the set-up and try and sync.
Hope that helps. If not, it is worth trying the other suggestion.
Regards
Phil
Click to expand...
Click to collapse
Phil,
I've tried that (mine started with "bay" so I tried changing my server to bay-m.hotmail.com) but I couldn't get it to work. I know some people have had sucess but others didn't (I was one of those who still couldn't sync). By changing the “_easSvrProtocol” from 14 to 2.5 was the only way I could get it to work. Currently I'm sync'ing using the default server (m.hotmail.com) and everything is working as designed.
Justin

Hi
weatheryoko said:
Phil,
I've tried that (mine started with "bay" so I tried changing my server to bay-m.hotmail.com) but I couldn't get it to work. I know some people have had sucess but others didn't (I was one of those who still couldn't sync). By changing the “_easSvrProtocol” from 14 to 2.5 was the only way I could get it to work. Currently I'm sync'ing using the default server (m.hotmail.com) and everything is working as designed.
Justin
Click to expand...
Click to collapse
I think the problem arises when they stop supporting these older protocols, hopefully by then HTC or Microsoft will have worked out the problems, until then we have to find our own solutions, nice one Microsoft.
Regards
Phil

Just confirming the solution in post #1 worked for me.
Big thanks here but curious to know how you would figure this out? What changed when the figure was altered from 14 to 2.5 as it was in my case also?

Funny thing i had similar problems with a normal exchange account, even after installing stock RUU.
Sent from my HTC One X using xda premium

Maybe a dev can see if a mod can be made for solving this problem?
Sent from my HTC One X using xda app-developers app

Risingson said:
Just confirming the solution in post #1 worked for me.
Big thanks here but curious to know how you would figure this out? What changed when the figure was altered from 14 to 2.5 as it was in my case also?
Click to expand...
Click to collapse
After reading about this on multiple threads (both within XDA and outside), I kept seeing reports from various posters that said "If you force the 2.5 Protocal, EAS works on Hotmail". So I started digging around and came up the the solution above.
Risingson: May I ask what you are sync'ing? (i.e. Contacts, Calendar, Email?) I only sync email so I'm curious if this fix allows for full EAS capability with Hotmail. I would think it would, but I'd like confirmation.
Justin

Funnily enough, the Hotmail app works fine for syncing contacts, emails and calenders.

weatheryoko said:
Risingson: May I ask what you are sync'ing? (i.e. Contacts, Calendar, Email?) I only sync email so I'm curious if this fix allows for full EAS capability with Hotmail. I would think it would, but I'd like confirmation.
Justin
Click to expand...
Click to collapse
Just email. Contacts and calendar are linked to Gmail which I am slowly making the switch to.
Push email works perfectly for hotmail now. It's a .co.uk account FWIW.

Risingson said:
Just email. Contacts and calendar are linked to Gmail which I am slowly making the switch to.
Push email works perfectly for hotmail now. It's a .co.uk account FWIW.
Click to expand...
Click to collapse
You've got the exact same set up that I have (except I'm using hotmail.com).
Justin

YES! works for me! big Thanks...

This worked for me as well on my Evo 4G LTE. Thanks weatheryoko .
For what it's worth, you don't need the $3 app. You can use something like SQLite Database Browser on your computer instead.

jadeboy7 said:
This worked for me as well on my Evo 4G LTE. Thanks weatheryoko .
For what it's worth, you don't need the $3 app. You can use something like SQLite Database Browser on your computer instead.
Click to expand...
Click to collapse
Is it possible to make this modification without root? Copy and modify the file on pc and copy it again to the device with a "adb push command"?
Sent from my HTC One X using xda app-developers app

MickyMax said:
Is it possible to make this modification without root? Copy and modify the file on pc and copy it again to the device with a "adb push command"?
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Can you mount the /data partition without root? The database file (mail.db) is in /data/data/com.htc.android.mail/databases. If you can push/pull to/from there, it should work. I don't have much experience with unrooted devices though.

jadeboy7 said:
Can you mount the /data partition without root? The database file (mail.db) is in /data/data/com.htc.android.mail/databases. If you can push/pull to/from there, it should work. I don't have much experience with unrooted devices though.
Click to expand...
Click to collapse
Very good question... Someone can help?

MickyMax said:
Very good question... Someone can help?
Click to expand...
Click to collapse
You can always try it and see if it works.

This is interesting, so this would mean that recently Microsoft has upgraded their Exchange server from Exchange 2003 sp2 to Exchange 2010. They have always run a very old version of Exchange which is why the utilized Activesync version was 2.5. So if the fix is to change it from Activesync 14.0 to 2.5 that means some software upgrade happened recently on Microsoft's side which is what is causing this issue.

It's working!
FYI: My phone isn't rooted but is unlocked with custom recovery
So the adb commands are working fine! :good:
I have a folder with fastboot stuff : "D:\fastboot"
I have created a hotmail account on my phone and the fist sync doesn't work.
My phone is connected with debugging enabled and I run these commands
adb pull /data/data/com.htc.android.mail/databases/mail.db
Click to expand...
Click to collapse
I now have the "mail.db" file on my fastboot folder.
I downloaded SQLite Database Browser as suggested before. With the tool, I open the data of the table "account". I search my hotmail account and updated the "easSvrProtocol" to "2.5". Do not forget to save!
View attachment 1226181
I launched the push command
adb push mail.db /data/data/com.htc.android.mail/databases/
Click to expand...
Click to collapse
Reboot the phone and voilà!
The sync is working fine!
Thanks to jadeboy7 and weatheryoko
Please click Thanks if this post helps you.