Develop Bugs

[Q] Problem with Receiving/Retrieving Voicemail on GSM GNex Using AT&T

***** FIXED ***** CALLED AT&T TO RESET VOICEMAIL ***** PLEASE REMOVE THREAD *****
I am using a stock GSM GNex, unrooted, and I noticed, when I receive calls, the caller does not go to voicemail and when I attempt to check voicemail, I am told that I do not have a voicemail box. This is a new problem, because before, I had voicemail and I set it up using AT&T. When I long press the number "1" on the dial pad I get a recording that says to enter the phone number of the party you are trying to reach. I enter my phone number and it says that the number is not listed. I can receive and make calls to anyone no problem, but voicemail all of a sudden stopped working. I went into the phone settings and checked the phone number listed as my voicemail number, it is not the same as my regular phone number, so I changed it to my number and I was getting a busy signal when I tried to check my voicemail after that. Any ideas??? I don't think calling AT&T will do me any good as they think I am using a Galaxy S2 Skyrocket. Please help, I need to get voicemails if I don't get to the phone in time!!
Thanks

I'm not sure how to fix your problem but, have you tried google voice as your voicemail client? Maybe you can use that instead.

To be honest I want to fix the issue and I don't want to use Google Voice. When I did a search before posting this I read a lot of people were using that service, but I want to get the real problem fixed. Thanks though.

Does anyone think the problem could be because I have a Galaxy S2 Skyrocket as my main phone on my plan, and that phone uses visual voicemail? And somehow now the phone won't activate voicemail because of that? When I dial my number and call myself, I get a busy tone.

1) Your VM number is either incorrectly programmed into the phone, or whoever set up your account didn't provision you with the VM feature. Call your carrier, they can verify with you whether your phone is correct or it's their system. No one on XDA can't help you with a shortcut.
2) Get Google Voice. Carrier VM systems are utter crap by comparison. That is the "real" solution to your "real problem".

The voicemail number is the same as it was when I set it up the first time. BTW, using Google Voice is not the "real" solution to my "real problem". If you don't know the answer to the question or you think no one else here will, you don't have to emphasize your love of Google Voice, I just don't want to use it so I am trying to figure out how to fix it. Thank you.
Oh, and maybe you should change your user name if you hate AT&T so much.

Google Voice

I just bought my T999 two days ago, and am just getting a feel for this phone. I've not rooted it yet, and may not for a bit. I haven't decided.
I have rooted several other phones, so I'm comfortable with that process. I just want to get a feel for a few weeks, and even see when/if 4.1 gets officially released in the short-term.
That said, I've been using GV since it came out; really before it was officially released. I load it on my phone, and when I go to configure the voicemail, it fails. I've called TMO tech support, and of course they don't want to touch this.
Any thoughts on this? Is there truly an incompatibility with GV on the T999 as the TMO rep told me? I've searched the Apps forum, and could not find anything remotely related to this issue.
-TU

From the dialer screen, hit menú, go to call settings, scroll down to voice mail service and try it that way, I had the same issue
Sent from my SGH-T999 using xda app-developers app

g2uzer said:
From the dialer screen, hit menú, go to call settings, scroll down to voice mail service and try it that way, I had the same issue
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
I tried that, and the calls are still being routed to the carrier voice mail. New messages are not routing to Google Voice.
Dangit!

Settlement it up online. It will have you enter codes and such.
Sent from my SGH-T999 using xda premium

jdyowa said:
Settlement it up online. It will have you enter codes and such.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
Not following. I go to the settings within my Google account on my PC, and I can't see anything that requires codes to be added.

TU Homer said:
Not following. I go to the settings within my Google account on my PC, and I can't see anything that requires codes to be added.
Click to expand...
Click to collapse
You have to go to Google voice settings Not just your Google settings. It walks you thru on setting up new/different phone number
Sent from my SGH-T999 using xda app-developers app

If you are on T-mo prepay, they don't support conditional forwarding. However any t-mo number can get to a tech support (call a few times if need to) and they can just change your voicemail number in the system to your GV number.
Alternatively you can follow GSM codes and Google Voice instructions.
Type into your phone...
*004*1XXXYYYZZZZ# dial
That will forward (missed calls, busy, and phone not reachable) calls to that number.
Also, on T-mo (not prepay) and AT&T you can set the number of seconds before the ringing call goes to VM.
*61*1XXXYYYZZZZ**10# dial
Where 10 is the number of seconds the phone rings before going to VM.
You can look it up, but valid numbers there are 5, 10, 15, 20, 30.
You can save that as a contact and change the time it rings based on location.
(If you have two GV numbers, you could direct missed calls to one voicemail box,
and phone off /no service calls to another number for a different message)
Enjoy.
---------- Post added at 09:43 PM ---------- Previous post was at 09:21 PM ----------
Also, just FYI, install the GV app on any android phone (since the G1), and it will allow you to toggle outgoing calls being made through GV or your call service (or prompt you each time you dial). So if the GV app is running you can call someone and the caller ID is your GV number. The phone says something about calling 1-800-whatever which is google's relay number. The app also allows you to listen to voicemails and full access to the same stuff in the webpage (ie. send SMS from the app, block calls, etc).
The only difference is that Sprint has totally integrated GV numbers with their phones, so you can actually send and receive calls from GV number without the app running or intermediate 800 number. (maybe they pseudo port your GV number)
Also protip, you can transfer GV numbers between different gmail accounts. You can even swap two GV numbers but it requires a third dummy google acct. The only thing in transferring is that you must have different pin numbers and the receiving account must not have any GV number associated with it (or you just transfer it to a new dummy acct). You can also have the same GV number listed on two gmail accounts is they both set the number to Home instead of Cell, but that means you cannot get SMS forwards. Google has a special webpage for the transferring process, which happens almost instantly.

TU Homer said:
Not following. I go to the settings within my Google account on my PC, and I can't see anything that requires codes to be added.
Click to expand...
Click to collapse
You go to voice.google.com and add a cellphone to your account (or edit the number the acct is associated with). When you do this google with call you and you have to enter in two numbers. Or if you do not already have a GV number it will walk you through the process (pick a GV number, enter your cell number, confirmation, done)

Go into settings from your dialer, call forwarding, and then change the last three numbers to your gv number then it will work properly. For some reason the app doesn't do that part properly on our phones.
Sent from my SGH-T999 using xda premium

awrnsmn said:
Go into settings from your dialer, call forwarding, and then change the last three numbers to your gv number then it will work properly. For some reason the app doesn't do that part properly on our phones.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
Perfect! Thanks so much!
Sent from my SGH-T999 using xda app-developers app

New S3 doesn't show my name when I call people

Not sure if this is the best forum for this but need some help. I'm with Fido (Rogers) and unlike most providers, they actually show the name of the person calling on your phone, and also show your name and number when you call someone which is amazing since I use my phone for work.
I switched to them recently with my unlocked iPhone 4S and everything worked fine. I just upgraded to the Galaxy S3 from Fido but I noticed when calling my work desk phone which is a VoIP IP phone, it now just shows Unknown as the name, and then my number. I called our fax line which is a Bell Canada landline and it shows the same.
I did a live chat with Fido and they said that they don't have the ability from their end to not show the name and just show number and that nothing is blocked there and that it's a problem with the person I'm calling. I checked our Bell and voIP call logs and both show Unknown as the name. Bell confirmed as well no name is being sent. So she said it's probably a setting on the phone.
I put the SIM into my iPhone again and made a call and as expected my name immediately showed on the caller ID, so it's 100% the S3.
I've only had it a few days so I'm not sure if it ever worked. The only thing I ever changed was the other day I did want to block my number, so I went to phone settings, then additional settings, and then to Caller ID and changed it to "Hide number". When I was done I put it back to what I'm pretty sure it was on before which is "Network default", but I've also tried the only other option "Show number" and they all do the same thing just saying Unknown for the name.
Posted in a few other android forums but no one is replying, I assume because most cell providers don't show the name of who is calling on outbound calls, but it's definitely the galaxy that's blocking it. Not sure if this is normal, or if another ROM would help but I like the stock Galaxy interface so hate to change anything but I really need it to show my name on outbound calls since that's why I left my current provider.
Thanks so much.

edokid said:
Not sure if this is the best forum for this but need some help. I'm with Fido (Rogers) and unlike most providers, they actually show the name of the person calling on your phone, and also show your name and number when you call someone which is amazing since I use my phone for work.
I switched to them recently with my unlocked iPhone 4S and everything worked fine. I just upgraded to the Galaxy S3 from Fido but I noticed when calling my work desk phone which is a VoIP IP phone, it now just shows Unknown as the name, and then my number. I called our fax line which is a Bell Canada landline and it shows the same.
I did a live chat with Fido and they said that they don't have the ability from their end to not show the name and just show number and that nothing is blocked there and that it's a problem with the person I'm calling. I checked our Bell and voIP call logs and both show Unknown as the name. Bell confirmed as well no name is being sent. So she said it's probably a setting on the phone.
I put the SIM into my iPhone again and made a call and as expected my name immediately showed on the caller ID, so it's 100% the S3.
I've only had it a few days so I'm not sure if it ever worked. The only thing I ever changed was the other day I did want to block my number, so I went to phone settings, then additional settings, and then to Caller ID and changed it to "Hide number". When I was done I put it back to what I'm pretty sure it was on before which is "Network default", but I've also tried the only other option "Show number" and they all do the same thing just saying Unknown for the name.
Posted in a few other android forums but no one is replying, I assume because most cell providers don't show the name of who is calling on outbound calls, but it's definitely the galaxy that's blocking it. Not sure if this is normal, or if another ROM would help but I like the stock Galaxy interface so hate to change anything but I really need it to show my name on outbound calls since that's why I left my current provider.
Thanks so much.
Click to expand...
Click to collapse
What version/firmware are you running? It could be a bug with it. Network default and Show number should both work.

It's whatever came with it. Says 4.1.1 and baseband I747MVLDLK kernel version 3.0.31538866. It says the latest software is installed. How would I reset it like do I do factory data reset or would that be enough?
Sent from my SGH-I747M using Tapatalk 2

edokid said:
It's whatever came with it. Says 4.1.1 and baseband I747MVLDLK kernel version 3.0.31538866. It says the latest software is installed. How would I reset it like do I do factory data reset or would that be enough?
Sent from my SGH-I747M using Tapatalk 2
Click to expand...
Click to collapse
It's something you can try but first I would make a nandroid backup in recovery.

[Q] How do you program your new phone number into a rooted phone?

I have a rooted phone. I changed my phone number about a year ago. My phone has had no problems, none that I noticed, until a couple months ago. I noticed that I couldn't send MMS. I read a lot of threads about the source of the problem being the APN settings. I tried everything that I came across but no luck. Then I found out by looking in my settings that my phone is programmed with my old phone number. I saw some threads that said to try certain messaging apps to get the MMS to work but none of them did. I finally found an app that allows you to input a different phone number. I put in my newer phone number and now I can send MMS. I also found out that when I called my voicemail it called my old number. I had to go into my call settings and to the voicemail settings to change the number to my newer number. What can I do to program my phone with my newer phone number? I don't like the messing app that I'm using now. I want to go back to Go SMS Pro. I really liked it.

jjgloster said:
I have a rooted phone. I changed my phone number about a year ago. My phone has had no problems, none that I noticed, until a couple months ago. I noticed that I couldn't send MMS. I read a lot of threads about the source of the problem being the APN settings. I tried everything that I came across but no luck. Then I found out by looking in my settings that my phone is programmed with my old phone number. I saw some threads that said to try certain messaging apps to get the MMS to work but none of them did. I finally found an app that allows you to input a different phone number. I put in my newer phone number and now I can send MMS. I also found out that when I called my voicemail it called my old number. I had to go into my call settings and to the voicemail settings to change the number to my newer number. What can I do to program my phone with my newer phone number? I don't like the messing app that I'm using now. I want to go back to Go SMS Pro. I really liked it.
Click to expand...
Click to collapse
I am going to assume that you have sprint service. If you do, I know two options to get the phone info updated. If you have done nothing else to the phone other than root it and most likely you'll need to be on a stock ram than you can try this.
For the first option you'll need the phone MSL code.. dial it like this ##000000# (change zeroes with the MSL) than edit the phone number in the field and don't change the MSID unless you know what it is.
Second and the best in my opinion, is to try and do a hands free activation by dialing ##72786#.. this will reset the phone number information. After you do that, the phone will reboot and it will try to make hands free activation. *This option require internet access to get the updates. Incase your phone doesn't connect to 3g or 4g, connect it to wifi and it should update.
Please be careful and keep in mind that I assumed that you have sprint service and also using a stock rooted ram and have changed nothing on the device other than gaining root access.
I hope that helps.

Google Voice Not Working on AT&T

Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
I went through the normal voicemail set up on the Google Voice app, but noticed that I was not getting voicemails when people called. I tried calling my number on another line and got the "This number is out of order error message". I called AT&T and got set up with a carrier VM just to make sure I had something that worked.
I went back to the Google voice settings page on the website and re-registered my phone and tried to run the code that would forward calls to my Google Voice number. When I entered the code, it says "MMI Code started" and then comes back with "Call forwarding Connection problem or invalid MMI code".
I then tried re-doing set up on the Google Voice App on Android and still no luck. Then I tried setting up a conditional forwarding in the settings menu of the Phone under "Calls>Call Forwarding" to my google voice number and I get a "Call settings error, Unexepcted response from network".
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?

I'm getting the same exact problem and also on ATT. Can't seem to figure out what the issue is...

Works fine here just check on computer to forward calls use your at&t number

Try putting your SIM in another phone in order to issue the conditional call forwarding command, then put it back in the 5X. This is a network dependent feature which should continue to be in force until you cancel it (regardless of which phone you are using).

tlopez1973 said:
Works fine here just check on computer to forward calls use your at&t number
Click to expand...
Click to collapse
Thanks for the reply, TLopez. Are you using AT&T? When I go on my account page for AT&T, it says you have to enter a set of codes on the phone to set it up and can't set it up on-line.

charmcitybryan said:
Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?
Click to expand...
Click to collapse
I am in the same boat as you. As far as I can tell the problem is with the way AT&T configured the account when we swapped SIM's. (Since you went from a Nexus 5 to the 5X, I'm assuming that you had AT&T give you a new Nano-SIM to replace the Micro-SIM that was in your 5).
From what I have been able to piece together all Smart Phone Voicemail accounts being provisioned now by AT&T are setup with Visual Voicemail and that setup is not allowing the provisional forwarding that Google Voice requires to become the Voicemail provider for the number.
When I look on my 5X under Dialer App -> Menu -> Settings -> Calls -> Call Forwarding
the Settings for "When busy", "When unanswered ", & "When unavailable" are "Off", "Off", & "Disabled".
When I look at these setting on an AT&T phone that was provisioned a few years ago, those setting show the AT&T voicemail access number.
I've talked to three different CSR's on the business account line and they had no useful information.

Same issue
I am also having the same issue. I switched from Nexus 4 to Nexus 5X and it seems AT&T network is not allowing call forwarding to be enabled.
Here is what I have tried but still now fix:
1.) Uninstall and reinstall Google Voice app.
2.) Uninstall, reboot, and reinstall Goofle Voice app.
3.) Deactivate and reactivate using instructions on voice.google.com
4.) Try programming forwarding number under Call Settings menu.
5.) Talk to AT&T chat support. No luck...insist the phone is unsupported on network data protocols or some other BS.
Any information would be helpful.

I remember from the past that even if att set has errors on the phone, that it worked anyway. I have been using gv since the nexus one and it was sketchy back then. I havent' had any problems for a couple years. The new sim might F it up. But it works for me. I have been involved in many GV threads in the past. It might help to read some of those. The web interface GV is the key. It has mostly to do with the settings on your end, not att. They don't know **** all anyway.
I'm going to search and see what I can find. I have used GV and att exclusively since 2010, and It's never really failed.
To be clear, I'm using a 5x with an Att SIM, I do not have GV installed on the N5X and things work normally, both GV # and SIM associated att # both go to GV VM and Notifications come through hangouts and both numbers ring the handset.
post here for Q's about web interface. I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.

jbrinkley said:
I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.
Click to expand...
Click to collapse
But you didn't change SIMs when you moved to your 5X, correct?
That has been my experience with GV and new phones in the past. As long as the account was configured correctly on the previous phone, there was nothing that needed to be done on the new phone, since all the conditional forwarding was already setup on the network side.

yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #

jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
Click to expand...
Click to collapse
Yea, if I go into that menu and try to change the values it just returns an error, I am not able to change the values from "off" and "disabled". And even with those showing "off" and "disabled" AT&T's voicemail works correctly.

what about voicemail setting? I have "your carrier" not gv.

jbrinkley said:
what about voicemail setting? I have "your carrier" not gv.
Click to expand...
Click to collapse
I have tried both setting, it makes no difference.
I even have had AT&T turn off VM on the network side, that didn't help at all.
At this point I'm not sure if "Conditional forwarding" is not available on newly provisioned lines or that the Nexus 5X doesn't have the tools to setup conditional forwarding.
I have a SIM adapter on order, when that comes in I will try to do the GV configuration on my old HTC M7 to see if that makes any difference. I don't really think that it will, but it sounds like a less frustrating step than calling into AT&T repeatedly until I happen across a CSR that knows how to setup conditional forwarding on the network side. (Or that knows conclusively that it is not possible on new SIM activations.)

read this page. it's something easy, it has to be. I have set up other people on gv with the same phones. Never had a problem but its in the details.
I do wish you good luck.
https://productforums.google.com/forum/#!msg/voice/aYqCm2rIPd4/mpv3OmKVEyUJ

jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
Click to expand...
Click to collapse
So yes, in this case, I can't seem to add my Google Voice number to those fields. When I go in, all fields are "off" and if I try to input my GV number for any of them, I get an error that states "Unexpected response from network"
Even if I try to input another number altogether, i.e. my home or work number, I get the same response.

I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.

letM3in said:
I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.
Click to expand...
Click to collapse
I have changed phones between iOS and Android several times, never had issues with GV until my first Nexus (which is the 5x). The MMI codes that GV gives would not work, and from the call screen, if i clicked on the (...) in the top right corner i could go to 'settings', but it still wouln't take my GV number.
I spent 2 hours with ATT, she was very very helpful and got "advanced support" to help. Eventually, ATT changed all 3 of my "conditional call forwarding" to my GV number, but it still went to my ATT voicemail. ATT lady started to conference Google in for help. I had to leave the call, but several hours later i started getting VM thru GV. I'm not sure if the conditional call forwarding numbers just needed time to activate across the network (ATT Lady said that it didn't), or if when she spoke to Google they figured something out.
Good luck everyone. The problem is resolvable with ATT help, I wish I had more details to provide.

I just called my 5X and I got my GV message for when a call is missed. I am coming from a Moto X 2014 that had GV setup as the VM and all I did was move my sim from that phone to the 5X. Not that this helps anyone with a problem, but figured I would chime in on my scenario that does work.

I was having same issue... Seems the only way to resolve is to contact Att. The CSR I spoke with on chat was very knowledgeable of this issue and resolved it in less than 5 minutes. Even still... It's an unnecessary inconvenience

I've had this issue in the past, it randomly started happening on my prior M8. Nothing worked...no MMI codes, online meetings, manual call forward numbers, nothing...I ended up getting it resolved by having ATT advanced technical support manually edit the forwarding scenarios and numbers on the back end. Even they were confused as to why it was happening, and I had to get to the second level of advanced support before the technician had the correct access rights to edit the numbers. This was back in July-ish, and they had been apparently going through some significant "non-cystomer-facing" changes to their backbend VM systems.. All GV working fine for me asof now, and I'm still using the same Nano-SIM card on my 5X that cane from that M8.