New S3 doesn't show my name when I call people - AT&T, Rogers, Bell, Telus Samsung Galaxy S III

Not sure if this is the best forum for this but need some help. I'm with Fido (Rogers) and unlike most providers, they actually show the name of the person calling on your phone, and also show your name and number when you call someone which is amazing since I use my phone for work.
I switched to them recently with my unlocked iPhone 4S and everything worked fine. I just upgraded to the Galaxy S3 from Fido but I noticed when calling my work desk phone which is a VoIP IP phone, it now just shows Unknown as the name, and then my number. I called our fax line which is a Bell Canada landline and it shows the same.
I did a live chat with Fido and they said that they don't have the ability from their end to not show the name and just show number and that nothing is blocked there and that it's a problem with the person I'm calling. I checked our Bell and voIP call logs and both show Unknown as the name. Bell confirmed as well no name is being sent. So she said it's probably a setting on the phone.
I put the SIM into my iPhone again and made a call and as expected my name immediately showed on the caller ID, so it's 100% the S3.
I've only had it a few days so I'm not sure if it ever worked. The only thing I ever changed was the other day I did want to block my number, so I went to phone settings, then additional settings, and then to Caller ID and changed it to "Hide number". When I was done I put it back to what I'm pretty sure it was on before which is "Network default", but I've also tried the only other option "Show number" and they all do the same thing just saying Unknown for the name.
Posted in a few other android forums but no one is replying, I assume because most cell providers don't show the name of who is calling on outbound calls, but it's definitely the galaxy that's blocking it. Not sure if this is normal, or if another ROM would help but I like the stock Galaxy interface so hate to change anything but I really need it to show my name on outbound calls since that's why I left my current provider.
Thanks so much.

edokid said:
Not sure if this is the best forum for this but need some help. I'm with Fido (Rogers) and unlike most providers, they actually show the name of the person calling on your phone, and also show your name and number when you call someone which is amazing since I use my phone for work.
I switched to them recently with my unlocked iPhone 4S and everything worked fine. I just upgraded to the Galaxy S3 from Fido but I noticed when calling my work desk phone which is a VoIP IP phone, it now just shows Unknown as the name, and then my number. I called our fax line which is a Bell Canada landline and it shows the same.
I did a live chat with Fido and they said that they don't have the ability from their end to not show the name and just show number and that nothing is blocked there and that it's a problem with the person I'm calling. I checked our Bell and voIP call logs and both show Unknown as the name. Bell confirmed as well no name is being sent. So she said it's probably a setting on the phone.
I put the SIM into my iPhone again and made a call and as expected my name immediately showed on the caller ID, so it's 100% the S3.
I've only had it a few days so I'm not sure if it ever worked. The only thing I ever changed was the other day I did want to block my number, so I went to phone settings, then additional settings, and then to Caller ID and changed it to "Hide number". When I was done I put it back to what I'm pretty sure it was on before which is "Network default", but I've also tried the only other option "Show number" and they all do the same thing just saying Unknown for the name.
Posted in a few other android forums but no one is replying, I assume because most cell providers don't show the name of who is calling on outbound calls, but it's definitely the galaxy that's blocking it. Not sure if this is normal, or if another ROM would help but I like the stock Galaxy interface so hate to change anything but I really need it to show my name on outbound calls since that's why I left my current provider.
Thanks so much.
Click to expand...
Click to collapse
What version/firmware are you running? It could be a bug with it. Network default and Show number should both work.

It's whatever came with it. Says 4.1.1 and baseband I747MVLDLK kernel version 3.0.31538866. It says the latest software is installed. How would I reset it like do I do factory data reset or would that be enough?
Sent from my SGH-I747M using Tapatalk 2

edokid said:
It's whatever came with it. Says 4.1.1 and baseband I747MVLDLK kernel version 3.0.31538866. It says the latest software is installed. How would I reset it like do I do factory data reset or would that be enough?
Sent from my SGH-I747M using Tapatalk 2
Click to expand...
Click to collapse
It's something you can try but first I would make a nandroid backup in recovery.

Related

[REQ] [BOUNTY] App for saving Caller ID non contacts name display

Hello all,
I was wondering if there is a fix for SGS i9000 for Rogers/Fido name display. I get the name correctly on my phone while the number is ringing, however, when I answer or don't pickup the call, I just get the number.
Thank you
i don't follow...
when i miss i call i get the normal SMS from 8888 telling me that i missed a call from such and such from the phone number that phoned me
and in the phone call log, i see the little red arrow that i missed a call with the name and phone number of the contact
if it was not a contact then it just shows the phone number (which is normal of all previous cell phones i've used)
so... what exactly is not working for you?
I don't have that feature that would send me an SMS with the name and number. I just have a "Name Display and Caller number" feature. On FIDO supported phones any person that calls, even if that person is not in the contact list, his/her name would display. On my phone, SGS i9000M, Name Display works only while the phone is ringing....
iamcanadian said:
even if that person is not in the contact list, his/her name would display. On my phone, SGS i9000M, Name Display works only while the phone is ringing....
Click to expand...
Click to collapse
that is correct
this is how it works normally on any cell phone that i've had with Fido
only displays the name when it's ringing
it doesn't save the name, it never did for any of my previous cell phones
that's only for people that are not on your contact list
And I guess the question was if there is a way to have the name not only the number in the call log after the call is completed. Is there a fix for this? Thx
Sent from my GT-I9000M using XDA App
well there is nothing to FIX because it's not broken
the "Advanced Caller ID" the one that shows you the callers name even though it is not in your contact list, is a network feature
not a phone feature
the build in phone feature will match the caller ID from the network provided number to your contact list then show you the caller name, if it's not in your contact list you will just get the number
that is standard on all phones with caller ID
the trick that the network uses, is that they tag the name of the person calling you along the caller ID number
older phones wouldn't even display the name
newer phones will show the name, but not be able to do anything with it, it just displays it that's all
the build in software on most phones are only designed to save the caller ID number, no extra stuff tagging along.
translation you will need a Developer to come up with a new software to be able to save both the caller ID + the extra strings attached
Just to confirm my old nokia n97 did save the name in missed calls.
Sent from my GT-I9000M using XDA App
I see what you mean, on some phones when someone calls you and you do not have the persons contact saved the following happens:
1. Name is displayed along with the number while ringing.
2. When you look up the phone log the name is in there and when you save the contact it already has the name typed in for you.
On the Galaxy S number 2 does not happen. I dont know how to change it to make it work however, I am interested.
A new software will be required to do that, none of my previous phone had that feature
time to hire an android developer to make and app to do that
Sent from my GT-I9000M using XDA App
I have the same features with Fido and i found it to be annoying that it wouldnt show the callers name(not on my contacts) in missed calls. If its important they can call again lol.
Off-Topic:
I am about to purchase the Captivate from Rogers(finally its out...) but im with Fido, what im wondering is it possible to unlock the phone with the unlock/unfreeze guide located in the dev section. I just dont want to create a new thread for one question
PS. It didnt allow me to post the link to the guide because i just joined, sorry for the trouble lol.
I would appreciate if someone can post a fix for this issue. I'll throw in some money for a fix
Me too!
Sent from my GT-I9000M using XDA App
if you guys really want this feature implemented you'll have to put up a bounty to hire a developer to make an app for that
AllGamer said:
if you guys really want this feature implemented you'll have to put up a bounty to hire a developer to make an app for that
Click to expand...
Click to collapse
I'm not sure how bounties are done here, however, 20 US dollars from me send via paypal!
Did you ever tried super caller ID?
Greez
Auratumus said:
Did you ever tried super caller ID?
Greez
Click to expand...
Click to collapse
super caller ID is only good if you have an active data or WIFI connection
My bro has a Acer Liquid from Fido and caller id from non-contact sticks in log.
Come on Samsung or XDA!!!
Any update...any luck on this?
Sent from my GT-I9100 using XDA App

[Q] Problem with Receiving/Retrieving Voicemail on GSM GNex Using AT&T

***** FIXED ***** CALLED AT&T TO RESET VOICEMAIL ***** PLEASE REMOVE THREAD *****
I am using a stock GSM GNex, unrooted, and I noticed, when I receive calls, the caller does not go to voicemail and when I attempt to check voicemail, I am told that I do not have a voicemail box. This is a new problem, because before, I had voicemail and I set it up using AT&T. When I long press the number "1" on the dial pad I get a recording that says to enter the phone number of the party you are trying to reach. I enter my phone number and it says that the number is not listed. I can receive and make calls to anyone no problem, but voicemail all of a sudden stopped working. I went into the phone settings and checked the phone number listed as my voicemail number, it is not the same as my regular phone number, so I changed it to my number and I was getting a busy signal when I tried to check my voicemail after that. Any ideas??? I don't think calling AT&T will do me any good as they think I am using a Galaxy S2 Skyrocket. Please help, I need to get voicemails if I don't get to the phone in time!!
Thanks
I'm not sure how to fix your problem but, have you tried google voice as your voicemail client? Maybe you can use that instead.
To be honest I want to fix the issue and I don't want to use Google Voice. When I did a search before posting this I read a lot of people were using that service, but I want to get the real problem fixed. Thanks though.
Does anyone think the problem could be because I have a Galaxy S2 Skyrocket as my main phone on my plan, and that phone uses visual voicemail? And somehow now the phone won't activate voicemail because of that? When I dial my number and call myself, I get a busy tone.
1) Your VM number is either incorrectly programmed into the phone, or whoever set up your account didn't provision you with the VM feature. Call your carrier, they can verify with you whether your phone is correct or it's their system. No one on XDA can't help you with a shortcut.
2) Get Google Voice. Carrier VM systems are utter crap by comparison. That is the "real" solution to your "real problem".
The voicemail number is the same as it was when I set it up the first time. BTW, using Google Voice is not the "real" solution to my "real problem". If you don't know the answer to the question or you think no one else here will, you don't have to emphasize your love of Google Voice, I just don't want to use it so I am trying to figure out how to fix it. Thank you.
Oh, and maybe you should change your user name if you hate AT&T so much.

[Q] T-Mobile caller id?

Is anyone having issues with their S III not displaying caller id on T-mobile?
After the bloatware subscription T Mobile Caller Id ran out it seems like most calls I receive now show no caller id info. I wonder if this a problem tied to that app, or something different.
Caller ID as in someone that's not on your contacts? Cause, that's a service you have to subscribe to I think. Otherwise...all my Gmail contacts show up when they call.
Called ID should be working fine but I believe you only get 7 days for free, I got rid of it cause I feel the app is just wasting my battery
Sent from my SGH-T999 using Tapatalk 2
Even if it is someone in my contacts, it still says unknown.
SiNJiN76 said:
Caller ID as in someone that's not on your contacts? Cause, that's a service you have to subscribe to I think. Otherwise...all my Gmail contacts show up when they call.
Click to expand...
Click to collapse
My caller id worked 2 times tops during my 7 day trial. One came with the name and the other unknown. Do I want to subscribe? That's a no brainer.
Sent from my T-Mobile Samsung Galaxy S3 16gb Pebble Blue running Stock ROM
I'm running a rooted (mostly stock) rom and the tmobile subscription caller id is not there as an option on my phone. Therefore, I have never set it up. I have, however, noticed half a dozen people or so that are in my contacts that still show up as unknown when they call. If I call them once from my phone, it appears that my phone recognizes them the next time they call. What a pain. I've heard of several people having the same or similar issues. Hope they patch this stupid bug.
NO CID on T-Mobile
Caller ID stopped for me yesterday. I am not talking about the bloatware CID w/subscription. My work cell that is most definitely in my address book, is showing as "Unknown." Strange thing about this is that while on WiFi calling, if I call my work cell 1st, it will show the contact info. Calling 1st on the cellular network does not work. I am on hold with a CSR that is really trying but no success yet. She had me pull the battery and SIM. WTF?!?!?!

How to change phone number on my S3 [SOLVED]

I have retired my S3 from service, and now have a shiny new S5 However, I would still like to continue using my S3 for WiFi based use. Problem is, it still contains my old phone number that has been transferred to my S5.
I want to change the number on my retired phone to that of either my home number, or my Google Voice number, so that certain apps that require a phone number would work. ie, Vonage Extensions. It cannot be installed on two phones with the same number.
Can anyone help me with this, or do I need to take it back to my service provider and have them change it?
lexridge said:
I have retired my S3 from service, and now have a shiny new S5 However, I would still like to continue using my S3 for WiFi based use. Problem is, it still contains my old phone number that has been transferred to my S5.
I want to change the number on my retired phone to that of either my home number, or my Google Voice number, so that certain apps that require a phone number would work. ie, Vonage Extensions. It cannot be installed on two phones with the same number.
Can anyone help me with this, or do I need to take it back to my service provider and have them change it?
Click to expand...
Click to collapse
Depending on your use of your S3, you could consider enrolling in FreedomPop free plan - for a one time byod fee of $20, you'd get 1GB of data every month for free on your phone, as well as a dedicated phone number. Helpful if you get the S3 out of wifi range every now and then.
Otherwise, you could consider replacing Vonage Extensions by Hangouts - it will allow you to make 100% free wifi voiceip calls to any phone in US and Canada while using your google voice number, as well as send/receive texts from the gv number.
Merudo said:
Depending on your use of your S3, you could consider enrolling in FreedomPop free plan - for a one time byod fee of $20, you'd get 1GB of data every month for free on your phone, as well as a dedicated phone number. Helpful if you get the S3 out of wifi range every now and then.
Otherwise, you could consider replacing Vonage Extensions by Hangouts - it will allow you to make 100% free wifi voiceip calls to any phone in US and Canada while using your google voice number, as well as send/receive texts from the gv number.
Click to expand...
Click to collapse
Thanks Merudo for the insightful advice. I do already have the gv dialer installed, and it works extremely well. I really like the Vonage extensions because it mirrors my home phone number when using it to dial out. I don't want to confuse my friends/relatives with yet another phone number (ie, my GV number).
After 4 months, I finally figured out a way around this.
I first changed the phone number on my out-of-service S3 phone by changing the MDN and the MSID to my GV phone number.
Then I reinstalled the Vonage Extensions app and tried to choose WiFi only. For this to happen, it needed to call a number to verify it was a valid number, using the default dialer (which won't work, since the phone is out of service). I immediately noted and called that number from my active phone, using my GV number in Hangouts.
Tada!! It then successfully activated my out-of-service S3 for Vonage Extensions calling over WiFi!! Yay!
Check your S3
by going into
System Settings > About Phone > Status
It might still have your phone number.
You can reset this
by pressing ##786# in the dialer
in a touchwiz ROM.
You would need to know your MSL code
for the password to reset.
I would do this if you were
to sell the S3 on eBay.
##MSL#
That's how you manually change the phone number and msid.
Sent from my SPH-L900 using XDA Free mobile app
indigofilipino said:
Check your S3
by going into
System Settings > About Phone > Status
It might still have your phone number.
You can reset this
by pressing ##786# in the dialer
in a touchwiz ROM.
You would need to know your MSL code
for the password to reset.
Click to expand...
Click to collapse
I originally bought this phone from Ebay, and reset the MSL to 000000 shortly after it arrived. About Phone/Status does now indeed show my GV phone number.

Google Voice Not Working on AT&T

Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
I went through the normal voicemail set up on the Google Voice app, but noticed that I was not getting voicemails when people called. I tried calling my number on another line and got the "This number is out of order error message". I called AT&T and got set up with a carrier VM just to make sure I had something that worked.
I went back to the Google voice settings page on the website and re-registered my phone and tried to run the code that would forward calls to my Google Voice number. When I entered the code, it says "MMI Code started" and then comes back with "Call forwarding Connection problem or invalid MMI code".
I then tried re-doing set up on the Google Voice App on Android and still no luck. Then I tried setting up a conditional forwarding in the settings menu of the Phone under "Calls>Call Forwarding" to my google voice number and I get a "Call settings error, Unexepcted response from network".
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?
I'm getting the same exact problem and also on ATT. Can't seem to figure out what the issue is...
Works fine here just check on computer to forward calls use your at&t number
Try putting your SIM in another phone in order to issue the conditional call forwarding command, then put it back in the 5X. This is a network dependent feature which should continue to be in force until you cancel it (regardless of which phone you are using).
tlopez1973 said:
Works fine here just check on computer to forward calls use your at&t number
Click to expand...
Click to collapse
Thanks for the reply, TLopez. Are you using AT&T? When I go on my account page for AT&T, it says you have to enter a set of codes on the phone to set it up and can't set it up on-line.
charmcitybryan said:
Hello fellow Nexus 5Xers,
Just got the 5X and have been getting everything up and running these last few days. Previously, I had the old Nexus 5 on AT&T and am getting things set up on the new phone, also with AT&T. My goal is to try to get Google Voice VM set up.
Anyone else experiencing this? Any ideas on what to do to get Google Voice VM set up?
Click to expand...
Click to collapse
I am in the same boat as you. As far as I can tell the problem is with the way AT&T configured the account when we swapped SIM's. (Since you went from a Nexus 5 to the 5X, I'm assuming that you had AT&T give you a new Nano-SIM to replace the Micro-SIM that was in your 5).
From what I have been able to piece together all Smart Phone Voicemail accounts being provisioned now by AT&T are setup with Visual Voicemail and that setup is not allowing the provisional forwarding that Google Voice requires to become the Voicemail provider for the number.
When I look on my 5X under Dialer App -> Menu -> Settings -> Calls -> Call Forwarding
the Settings for "When busy", "When unanswered ", & "When unavailable" are "Off", "Off", & "Disabled".
When I look at these setting on an AT&T phone that was provisioned a few years ago, those setting show the AT&T voicemail access number.
I've talked to three different CSR's on the business account line and they had no useful information.
Same issue
I am also having the same issue. I switched from Nexus 4 to Nexus 5X and it seems AT&T network is not allowing call forwarding to be enabled.
Here is what I have tried but still now fix:
1.) Uninstall and reinstall Google Voice app.
2.) Uninstall, reboot, and reinstall Goofle Voice app.
3.) Deactivate and reactivate using instructions on voice.google.com
4.) Try programming forwarding number under Call Settings menu.
5.) Talk to AT&T chat support. No luck...insist the phone is unsupported on network data protocols or some other BS.
Any information would be helpful.
I remember from the past that even if att set has errors on the phone, that it worked anyway. I have been using gv since the nexus one and it was sketchy back then. I havent' had any problems for a couple years. The new sim might F it up. But it works for me. I have been involved in many GV threads in the past. It might help to read some of those. The web interface GV is the key. It has mostly to do with the settings on your end, not att. They don't know **** all anyway.
I'm going to search and see what I can find. I have used GV and att exclusively since 2010, and It's never really failed.
To be clear, I'm using a 5x with an Att SIM, I do not have GV installed on the N5X and things work normally, both GV # and SIM associated att # both go to GV VM and Notifications come through hangouts and both numbers ring the handset.
post here for Q's about web interface. I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.
jbrinkley said:
I never touched the n5x voicemail settings. on the handset. it just worked from the beginning.
Click to expand...
Click to collapse
But you didn't change SIMs when you moved to your 5X, correct?
That has been my experience with GV and new phones in the past. As long as the account was configured correctly on the previous phone, there was nothing that needed to be done on the new phone, since all the conditional forwarding was already setup on the network side.
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
Click to expand...
Click to collapse
Yea, if I go into that menu and try to change the values it just returns an error, I am not able to change the values from "off" and "disabled". And even with those showing "off" and "disabled" AT&T's voicemail works correctly.
what about voicemail setting? I have "your carrier" not gv.
jbrinkley said:
what about voicemail setting? I have "your carrier" not gv.
Click to expand...
Click to collapse
I have tried both setting, it makes no difference.
I even have had AT&T turn off VM on the network side, that didn't help at all.
At this point I'm not sure if "Conditional forwarding" is not available on newly provisioned lines or that the Nexus 5X doesn't have the tools to setup conditional forwarding.
I have a SIM adapter on order, when that comes in I will try to do the GV configuration on my old HTC M7 to see if that makes any difference. I don't really think that it will, but it sounds like a less frustrating step than calling into AT&T repeatedly until I happen across a CSR that knows how to setup conditional forwarding on the network side. (Or that knows conclusively that it is not possible on new SIM activations.)
read this page. it's something easy, it has to be. I have set up other people on gv with the same phones. Never had a problem but its in the details.
I do wish you good luck.
https://productforums.google.com/forum/#!msg/voice/aYqCm2rIPd4/mpv3OmKVEyUJ
jbrinkley said:
yes, correct. I was just trying to say that it's possible and you don't need to call att to make it happen. Under my forwarding menu
always forward =off
when busy, unanswered, unreachable = my gv #
Click to expand...
Click to collapse
So yes, in this case, I can't seem to add my Google Voice number to those fields. When I go in, all fields are "off" and if I try to input my GV number for any of them, I get an error that states "Unexpected response from network"
Even if I try to input another number altogether, i.e. my home or work number, I get the same response.
I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.
letM3in said:
I was having this same issue with my Nexus 5X using a new At&t nano sim. To resolve it, I had to call and speak with Customer Service. I explained that I wanted to setup Conditional Call Forwarding for all three conditions (busy, unreachable, unanswered) and they were able make the changes. I checked the Call Forwarding Settings screen immediately after hanging up and confirmed the correct Forwarding # was in place.
Click to expand...
Click to collapse
I have changed phones between iOS and Android several times, never had issues with GV until my first Nexus (which is the 5x). The MMI codes that GV gives would not work, and from the call screen, if i clicked on the (...) in the top right corner i could go to 'settings', but it still wouln't take my GV number.
I spent 2 hours with ATT, she was very very helpful and got "advanced support" to help. Eventually, ATT changed all 3 of my "conditional call forwarding" to my GV number, but it still went to my ATT voicemail. ATT lady started to conference Google in for help. I had to leave the call, but several hours later i started getting VM thru GV. I'm not sure if the conditional call forwarding numbers just needed time to activate across the network (ATT Lady said that it didn't), or if when she spoke to Google they figured something out.
Good luck everyone. The problem is resolvable with ATT help, I wish I had more details to provide.
I just called my 5X and I got my GV message for when a call is missed. I am coming from a Moto X 2014 that had GV setup as the VM and all I did was move my sim from that phone to the 5X. Not that this helps anyone with a problem, but figured I would chime in on my scenario that does work.
I was having same issue... Seems the only way to resolve is to contact Att. The CSR I spoke with on chat was very knowledgeable of this issue and resolved it in less than 5 minutes. Even still... It's an unnecessary inconvenience
I've had this issue in the past, it randomly started happening on my prior M8. Nothing worked...no MMI codes, online meetings, manual call forward numbers, nothing...I ended up getting it resolved by having ATT advanced technical support manually edit the forwarding scenarios and numbers on the back end. Even they were confused as to why it was happening, and I had to get to the second level of advanced support before the technician had the correct access rights to edit the numbers. This was back in July-ish, and they had been apparently going through some significant "non-cystomer-facing" changes to their backbend VM systems.. All GV working fine for me asof now, and I'm still using the same Nano-SIM card on my 5X that cane from that M8.

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