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I was wondering if anyone had insurance through their carrier? Telekom here in Germany offers it for 100 euros out right and you pay 10 percent of what the phone is worth.. I passed on it but after hearing people having some issues I was wondering if I should go back to the store and sign up for it. I suppose I could always use the nexus s I have laying around incase something happens to my x
Sent from my HTC One X using XDA
If there a difference between warranty and insurance? Because I heard if you root the phone you will lose the warranty... Anyway I'm from Canada and when I search on ebay.com and amazon.com I'm only seeing int version "no warranty" so I have to choice to buy it with no warranty for 550$ or to buy it from amazon.co.uk for 700$ with a warranty but I don't really see the point since I want to root my phone... I'm a bit worried if the issues start after the 30 day return delay T_T
Well the insurance is directly from the phone carrier and you deal solely through them plus I think they cover accidentally damage. The warranty through HTC would just cover things that might become faulty?
Sent from my HTC One X using XDA
I just bought a 7£ silicone case to take all the psychical damage, had the same case for my desire and it worked just perfect! For hardware damage I'm counting on my insurance company is gonna pay
I have phone insurance with my Bank account in the UK, much cheaper.
It's worth getting insurance. Especially if you root. Anything goes wrong you "had it stolen".
Sent from my HTC One X using XDA
Over here in Australia insurance payments generally add up to about half the cost the phone (sometimes even more, depending on the phone and when you purchase it). So I find it a waste of money. Besides, in my over 12+ years of using phones I haven’t had any serious mishaps (hope it stays that way).
MO3iusONE said:
but after hearing people having some issues I was wondering if I should go back to the store and sign up for it.
Click to expand...
Click to collapse
What kind of issues are you referring to ? All hardware faults (display issues, overheating, WiFi issues etc.) should already be covered under warranty. Insurance is needed if you want protection against theft, lost or accidents. However, if the phone breaks due to poor build quality (e.g: the shell or the display cracking due to bad design, buttons stop responding etc..) then claiming warranty will be hard because its is difficult to prove , in that case insurance could come in handy.
if im not mistaken insurance covers your phone for anything...
even if u hard-bricked it as its independent of htc's warrenty
and there is no need for the phone is stolen blahblahblah
bank account insurance sucks ****, the best insurance is with your carrier and the only 2 carriers that I know provide good insurance is Vodafone and O2 both give you replacement if you accidence damage your phone, drop it, lost or stolen
Yes. I have.
Sent from my HTC One X using Tapatalk 2
they offered it to me indeed, I had it on my last phone, but now I just bought a case to protect it from damage and skipped on the insurance.
I didnt think i would need it with my HTC Desire and passed but on my One X, this is too great of an investment to not take out insurance.
I've had a recessed power button since I've had this phone and reached out to HTC support. Since my phones under warranty, it'll be repaired for free with the cost of shipping.
Has anyone had any experience sending in phones to be repaired with HTC? What should I expect?
garrett08 said:
I've had a recessed power button since I've had this phone and reached out to HTC support. Since my phones under warranty, it'll be repaired for free with the cost of shipping.
Has anyone had any experience sending in phones to be repaired with HTC? What should I expect?
Click to expand...
Click to collapse
Dumb question, but did you buy this from Verizon?
If so you can get a refurb, I am not sure how other places work like if you bought at best buy, but they should also have the 1 year warranty for something like this, but if HTC will do it for free, they may be the best.
mine is starting to get bad as well, maybe HTC would be best ESP since it's free and this phone is not fun to take apart, from what I hear.
andybones said:
Dumb question, but did you buy this from Verizon?
If so you can get a refurb, I am not sure how other places work like if you bought at best buy, but they should also have the 1 year warranty for something like this, but if HTC will do it for free, they may be the best.
mine is starting to get bad as well, maybe HTC would be best ESP since it's free and this phone is not fun to take apart, from what I hear.
Click to expand...
Click to collapse
I actually traded my S4 for the One with a friend. Both bought at Verizon.
I contacted HTC and they offered to fix it for free. I contacted Verizon and they're doing a replacement, also for free! I guess you can't go wrong with either.
garrett08 said:
I actually traded my S4 for the One with a friend. Both bought at Verizon.
I contacted HTC and they offered to fix it for free. I contacted Verizon and they're doing a replacement, also for free! I guess you can't go wrong with either.
Click to expand...
Click to collapse
I sent my phone to HTC for a camera module replacement. For this problem, I think HTC repair was the best way to go as I was guaranteed a new module where as a replacement phone may have still had the faulty module. Repair was smooth and easy to track. The returned the phone using FedEx ground and overall I was without the phone for 10 days.
Sent from my HTC6500LVW using Tapatalk
Sent mine in. Similar situation, I bought mine off Swappa. Once the phone is activated by a different account Verizon will no longer support warranty claims. It was the camera. It took 7 days round trip. I thought it would never get back. I am pleased with the result. I sent it priority mail with $600 insurance for $15.00.
So....
In September I bought a month old used HTC One from someone on CG. Phone has been rock solid. No real issues, but I always had people on the other end complaining they could not hear me well.
Recently people on the other end cannot hear me at all, just static and only through the handset, works via bt and speakerphone. Thinking it was the RIL issue, I got a new SIM and nothing, restored to stock and wiped using factory recovery as @santod040 suggested and nothing. So I did what I would always do, relock the device, put it back to S-ON.
Well at this point I don't care, the HTC One has been on the VZW network less than a year. Who cares where I bought it from it should be under warranty. Well I guess Verizon is not ATT and HTC is not Apple. I said nothing, simply phone is unusable, already did all the stuff like factory resets and the such. Put in a warranty claim and done. Have done it before on VZW. They text me this morning that the phone is not under warranty because its a customer supplied device. I call and *****., they do not take. Tell me take it up with HTC. HTC turns and says its a software issue and it is known. We are working on an update. If you want a replacement talk to your carrier.
Call Verizon back and nothing. At this point I am livid. Does anyone know if there is anything else I can do? Honestly, my contract is up in 11 days and i have been contemplating leaving vzw for a while... maybe this is just the nail in the coffin...
Any suggestions appreciated. As an fyi, i found a couple of threads on the ATT side of the one where ATT did honor the warranty. F$#%ing verizon.... Rocking my old GNex in the meantime.
rmd0311 said:
So....
In September I bought a month old used HTC One from someone on CG. Phone has been rock solid. No real issues, but I always had people on the other end complaining they could not hear me well.
Recently people on the other end cannot hear me at all, just static and only through the handset, works via bt and speakerphone. Thinking it was the RIL issue, I got a new SIM and nothing, restored to stock and wiped using factory recovery as @santod040 suggested and nothing. So I did what I would always do, relock the device, put it back to S-ON.
Well at this point I don't care, the HTC One has been on the VZW network less than a year. Who cares where I bought it from it should be under warranty. Well I guess Verizon is not ATT and HTC is not Apple. I said nothing, simply phone is unusable, already did all the stuff like factory resets and the such. Put in a warranty claim and done. Have done it before on VZW. They text me this morning that the phone is not under warranty because its a customer supplied device. I call and *****., they do not take. Tell me take it up with HTC. HTC turns and says its a software issue and it is known. We are working on an update. If you want a replacement talk to your carrier.
Call Verizon back and nothing. At this point I am livid. Does anyone know if there is anything else I can do? Honestly, my contract is up in 11 days and i have been contemplating leaving vzw for a while... maybe this is just the nail in the coffin...
Any suggestions appreciated. As an fyi, i found a couple of threads on the ATT side of the one where ATT did honor the warranty. F$#%ing verizon.... Rocking my old GNex in the meantime.
Click to expand...
Click to collapse
Have you tried to get a square trade warranty? Its something to look at when buying used phones. Verizon won't honor warranty on your phone since you did not get it through them. HTC should be the one that should replace your faulty device with a refurbished model. I would call back HTC and ask that you speak to a supervisor.
My Verizon store always has been friendly when I walked in with a new phone and needed it activated to replace the old one. The device usually has a 1 year warranty from the manufacturer.
HTC is the one who needs to replace the phone. You didn't buy it from VZW so they are playing their games. You are correct, HTC customer service is awful compared to Apple. All I can suggest is call HTC and explain that you can't wait for an update, you need your phone replaced now since it's less than a year old and still under warranty.
Sent from my HTC6500LVW using Tapatalk
josh995 said:
HTC is the one who needs to replace the phone. You didn't buy it from VZW so they are playing their games. You are correct, HTC customer service is awful compared to Apple. All I can suggest is call HTC and explain that you can't wait for an update, you need your phone replaced now since it's less than a year old and still under warranty.
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
I agree Josh. But HTC is toeing the line that the warrantee is on the original owner not the device. So they are saying the same thing. Sucks to be you. I will call again and ask for a manager. Be clear that I have been loyal HTC owner. Have owned 2 incredibles and a rezound.
Sent from my Galaxy Nexus using Tapatalk
Yeah it should not matter how many owners. As long as it's still within the 1 year warranty period it should be honored. I would keep calling and demand nicely that you would like to speak to a supervisor.
Sent from my HTC6435LVW using Tapatalk 2
rmd0311 said:
I agree Josh. But HTC is toeing the line that the warrantee is on the original owner not the device. So they are saying the same thing. Sucks to be you. I will call again and ask for a manager. Be clear that I have been loyal HTC owner. Have owned 2 incredibles and a rezound.
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
If your contract is up in 11 days I'm surprised Verizon didn't try to deal with you as a customer retention issue and try to make you happy.
mmuzzy said:
If your contract is up in 11 days I'm surprised Verizon didn't try to deal with you as a customer retention issue and try to make you happy.
Click to expand...
Click to collapse
Verizon is just too big to care, they would be happy to get him on the edge plan and subsidize him another phone. If you do not have unlimited data through Verizon I would just look to get this fixed as soon as possible and probably switch. Only reason I still am with them, without a contract is because I was grandfathered into the unlimited data.
selayan said:
Verizon is just too big to care, they would be happy to get him on the edge plan and subsidize him another phone. If you do not have unlimited data through Verizon I would just look to get this fixed as soon as possible and probably switch. Only reason I still am with them, without a contract is because I was grandfathered into the unlimited data.
Click to expand...
Click to collapse
Like you I am grandfathered to unlimited data... That's the reason I bought the HTC off market. Honestly I am ready to buy a Nexus 5 and go to ATT., wish TMo had better service by me.
@mmuzzy, let me tell you I loved your stuff on the GNex(toro). I made it clear to them, honor the guarantee or run the risk of losing me in 11 days. It's obvious they do not care, I said as much and made it clear, if they don't care why should I. I'm the one losing the 350 i paid for this phone in Sept.
I will try HTC once more, give it the old college try...
selayan said:
Yeah it should not matter how many owners. As long as it's still within the 1 year warranty period it should be honored. I would keep calling and demand nicely that you would like to speak to a supervisor.
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
I called back a few minutes ago and got HTC to honor it... I have to pay to send back and it will probably take a couple of weeks, but they are honoring it. so hopefully this will be for the better.
I'll post on the process.
Nice, glad you got them to fix it up. That's why I'm gonna keep my DNA as backup when the one gets rooted cuz without root the phone is not getting used.
Sent from my HTC6435LVW using Tapatalk 2
FYI for future reference, I usually buy a phone on a credit card like American Express because they give you one extra year warranty and if there are any issues (like the one you mentioned), then they give you a full refund on the original purchase price. Like what other people said, try using the after market warranty...that will be your best bet at this point.
rmd0311 said:
So....
In September I bought a month old used HTC One from someone on CG. Phone has been rock solid. No real issues, but I always had people on the other end complaining they could not hear me well.
Recently people on the other end cannot hear me at all, just static and only through the handset, works via bt and speakerphone. Thinking it was the RIL issue, I got a new SIM and nothing, restored to stock and wiped using factory recovery as @santod040 suggested and nothing. So I did what I would always do, relock the device, put it back to S-ON.
Well at this point I don't care, the HTC One has been on the VZW network less than a year. Who cares where I bought it from it should be under warranty. Well I guess Verizon is not ATT and HTC is not Apple. I said nothing, simply phone is unusable, already did all the stuff like factory resets and the such. Put in a warranty claim and done. Have done it before on VZW. They text me this morning that the phone is not under warranty because its a customer supplied device. I call and *****., they do not take. Tell me take it up with HTC. HTC turns and says its a software issue and it is known. We are working on an update. If you want a replacement talk to your carrier.
Call Verizon back and nothing. At this point I am livid. Does anyone know if there is anything else I can do? Honestly, my contract is up in 11 days and i have been contemplating leaving vzw for a while... maybe this is just the nail in the coffin...
Any suggestions appreciated. As an fyi, i found a couple of threads on the ATT side of the one where ATT did honor the warranty. F$#%ing verizon.... Rocking my old GNex in the meantime.
Click to expand...
Click to collapse
Just to clarify something....did you run the ruu? I see return to stock but not ruu specifically.
Sent from my Nexus 7 using Tapatalk 4
I swear, this is the exact post I would have wrote about a month ago. Out of the blue, I got a call and the person on the other end couldn't hear me very well, but the speaker phone worked fine. I also purchased mine used, so knew the warranty risks going in.
First, I took some canned air and blew out the little hole at the bottom of the phone, and into the speaker grills. I'm sure that you need to be careful doing this to avoid breaking anything. I also noticed that my speakers sounded like they were blown too, so I used an old trick I've used on other phones that seems to have fixed mine. The blown speaker sound is usually caused my tiny little metal/magnetic particles that accumulate on the speaker. I take a magnet from an old hard drive, and crank up the music and wipe the magnet over the speaker holes for a while, moving in all different directions. The vibrations from the music dislodge the particles, and the magnet picks them up.
So far so good, and I haven't had any issues since.
Good to know that HTC will honor the warranty on a second party phone.
dottat said:
Just to clarify something....did you run the ruu? I see return to stock but not ruu specifically.
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
Correct. RuU
Sent from my Galaxy Nexus using Tapatalk
Just a quick update. Finally heard back from HTC and they have shipped back the phone. It took forever because of the terrible northeast weather, sent it to them UPS Second Day using my corporate account. They are sending it back Fed Ex Ground. According to the girl, I am getting the same phone with a new Camera and new Microphones. So it was a hardware issue all along.
Hopefully they don't update it past the .15 so I can S-OFF and Unlock the moment I get it.
rmd0311 said:
Just a quick update. Finally heard back from HTC and they have shipped back the phone. It took forever because of the terrible northeast weather, sent it to them UPS Second Day using my corporate account. They are sending it back Fed Ex Ground. According to the girl, I am getting the same phone with a new Camera and new Microphones. So it was a hardware issue all along.
Hopefully they don't update it past the .15 so I can S-OFF and Unlock the moment I get it.
Click to expand...
Click to collapse
I doubt they updated it for you. You should be good to go.
Sent from my HTC6435LVW using Tapatalk 2
Turns out they did update the phone to 2.10.605.1... Damn HTC., I'm happy they did what they did but really wanted to S-OFF and Unlock...
Guess I need to start searching if I can S-OFF and Unlock with this version.
rmd0311 said:
Turns out they did update the phone to 2.10.605.1... Damn HTC., I'm happy they did what they did but really wanted to S-OFF and Unlock...
Guess I need to start searching if I can S-OFF and Unlock with this version.
Click to expand...
Click to collapse
You can't yet. Need to wait for rumrunner to be updated.
Sent from my HTC6435LVW using Tapatalk 2
When ever I get company's to company run around call HTC and vzw on three way
Sent from my HTC6500LVW using XDA Premium 4 mobile app
this is a great reason to keep insurance/extended warranty on your line. Yes you have to pay for it, but 1 call would have gotten you an exchange through verizon.
As we won't have uh ho insurance in UK, can anyone recommend a good phone insurance policy that ignores rooted/modified phones inline with HTC's warranty?
What are HTC like generally when fixing phones (speed/cost)? Thanks
Sent from my LG-D855 using XDA-Developers mobile app
From my experience with the Desire, Desire S and M8 with HTC repairs... they are fast and accurate, very understanding, but they are very expensive with repairs. HTC phones are EXTREMELY fragile for metal damage and especially with water damage. My second M8 unit had a broken screen, HTC charged me £120 for it. At which time, the full phone itself was only worth £80-100 max.
Sent from HTC 10
I just have insurance through my bank, £10 a month get phone insurance with £30 excess (no mention of rooted or not) Nd various other goodies
My insurance is with EE, my provider. They do a 24hr replacement service where you just swap your old phone for a new one with the courier and if the claim is made before 11am, you get one the same day. I've never had them come back to me with any issues about being rooted or having an unlocked bootloader and I've been doing it since the the days of the Samsung Galaxy S2. (if you claim the fault is with software too, you don't even pay an exces :victory: )
squ89r97 said:
My insurance is with EE, my provider. They do a 24hr replacement service where you just swap your old phone for a new one with the courier and if the claim is made before 11am, you get one the same day. I've never had them come back to me with any issues about being rooted or having an unlocked bootloader and I've been doing it since the the days of the Samsung Galaxy S2. (if you claim the fault is with software too, you don't even pay an exces :victory: )
Click to expand...
Click to collapse
What's the excess? And how much is the insurance?
Sent from HTC 10
£10 per month and includes accidental damage. I broke my screen and paid £25 for the excess.
Verizon LG G4 purchased right after release in 2015. Bootlooped last Monday 10/10, replacement arrived Saturday through Verizon's service center in Texas. Serial number on replacement starts with 506, which I believe means assembled June 2015. I presume it was refurbished due to motherboard failure associated with bootloop.
I don't have a landline and the lack of a smartphone last week was damaging to my business and personal life. I need to know if the replacement G4 models are reliable or not.
If I get rid of the G4 preferences are either HTC 10 or Google Pixel. Would wait for reviews if the Pixel. Verizon currently offers $300 credit if I trade the G4 in for either of these.
htcnext said:
Verizon LG G4 purchased right after release in 2015. Bootlooped last Monday 10/10, replacement arrived Saturday through Verizon's service center in Texas. Serial number on replacement starts with 506, which I believe means assembled June 2015. I presume it was refurbished due to motherboard failure associated with bootloop.
I don't have a landline and the lack of a smartphone last week was damaging to my business and personal life. I need to know if the replacement G4 models are reliable or not.
If I get rid of the G4 preferences are either HTC 10 or Google Pixel. Would wait for reviews if the Pixel. Verizon currently offers $300 credit if I trade the G4 in for either of these.
Click to expand...
Click to collapse
I would go for a Pixel. G4 is great phone but Pixel is the only phone I would trade me G4 for
Wysłane z mojego LG-H815 przy użyciu Tapatalka
htcnext said:
Verizon LG G4 purchased right after release in 2015. Bootlooped last Monday 10/10, replacement arrived Saturday through Verizon's service center in Texas. Serial number on replacement starts with 506, which I believe means assembled June 2015. I presume it was refurbished due to motherboard failure associated with bootloop.
Click to expand...
Click to collapse
When does your warranty run out ?
I don't have a landline and the lack of a smartphone last week was damaging to my business and personal life. I need to know if the replacement G4 models are reliable or not.
Click to expand...
Click to collapse
Can't say. There are people who've had problems with refurbs just months after. A better option is if they replace the motherboard with new instead of refurb. serial would start with 6 in that case.
Do you have the option to ask for that instead? ie send it back in again and have them put a new board in. More reliable than a refurb.
Anyone on a refurb want to post if their phone has been good for several months ?
If I get rid of the G4 preferences are either HTC 10 or Google Pixel. Would wait for reviews if the Pixel. Verizon currently offers $300 credit if I trade the G4 in for either of these.
Click to expand...
Click to collapse
I'd have a backup phone at all times, just good practice. problems can happen any time, you could lose it or have it stolen.
One Twelve said:
When does your warranty run out ?
Can't say. There are people who've had problems with refurbs just months after. A better option is if they replace the motherboard with new instead of refurb. serial would start with 6 in that case.
Do you have the option to ask for that instead? ie send it back in again and have them put a new board in. More reliable than a refurb.
Anyone on a refurb want to post if their phone has been good for several months ?
I'd have a backup phone at all times, just good practice. problems can happen any time, you could lose it or have it stolen.
Click to expand...
Click to collapse
I do not think Verizon would be willing to replace the unit again unless it fails. Since I purchased the unit at its release in June 2015, technically the warranty had expired when the bootloop happened last week. For US customers I believe the policy is for Verizon to replace devices due to the defect even beyond warranty period. Also, I asked and was told the warranty on the replacement device is 12 months. My latest idea is to play lots of demanding games like Riptide GP and Real Racing 3 to stress test it. Perhaps this will reveal if the hardware is faulty. If the replacement device bootloops I plan to ask Verizon for a different device.
Keeping a spare Android phone around is something I had not considered before. Too bad, wife switched to iPhone recently and we sold her old HTC one M8. I should have kept that one.
I'm in the same situation. Although mine hasn't bootlooped yet. It has randomly rebooted at least twice in the past three days since doing a software update where the phone got very hot. I just want it fixed or replaced before it starts bootlooping.
I'm considering calling Verizon and asking them if they can replace the phone with something else with no charge to me. I'm pretty sure that they can give me a refurbished G4. But there's no guarantee that it won't experience the same problem.
If I go through Lg, it could take up to a week and half and I really can't go that long without a phone. LG told me to go to my carrier and ask for a loaner phone while I send this one in to have the main board replaced.
I'm pretty confident that LG will fix it, but Verizon I'm not so sure about.
I also bought this phone on Swappa brand new. I also don't have any insurance on it. These two reason alone don't give me much hope that Verizon is going to help me. And also because I'm paying payments to them and it's not the original phone that I started the payments on.
Sent from my VS986 using Tapatalk
So an update.
I called Verizon and they ran diagnostics on my phone over the phone. They said my battery temp seemed slightly high. They gave me instructions on how to diagnose it further.
First they said to reboot into safe mode. Basically you hold down the power button, then long press power off. Then you get a pop up to boot into safe mode. This is so you can rule out any third party apps causing the issues. This limits you to use only the apps that came installed on it. I thought to myself, how in the world am I going to be able to use this phone enough to replicate it rebooting. Sure enough when I went to charge the phone, I opened up chrome to browse around all while listening to music and it rebooted by itself. So that rules out any apps causing it. So the next step is to take it into a Verizon location, not a retail store, and they can give me a warranty replacement. The reason they told me to try it in safe mode was if they replaced it and there wasn't anything wrong with the hardware, they would charge me. This way they can replace it for free.
The guy that I talked to was super helpful and understanding. It was the best service I've ever received from them. I was even behind in my payments, and he didn't even pressure me into making a payment.
I also asked if it would be possible to get my phone replaced with something different. He said if they replace my G4 twice, then they would more than likely be able to get me into a different phone. I told him I totally understood and that I wasn't just trying to get a new phone. I shared with him my apprehension in getting another G4 because it's likely to happen again.
So, once I'm able to make a payment to get my bill current, I'll be heading into a Verizon location and hopefully be walking out with a replacement G4.
And I was worried that they wouldn't even work with me because I didn't buy my phone from them or another big retailer.
Just thought I'd share my experience in case anyone is interested in knowing what the options are.
Sent from my VS986 using Tapatalk
I can't speak for the replacement G4s but I will say that I sent mine (Verizon version) in to LG about 6 or 7 months ago and they did the motherboard swap (or however they fix the boot loop) and I've had no issues with it since. Getting it fixed was free as well since LG had fully acknowledged there was a hardware problem.
Mine bootlooped two days ago and I went to a Verizon store and they ordered a warranty replacement that I received the very next day. It's working great so far. The phone looks brand new. They just sent me the phone. No battery, back cover or charger. But it seems like performance is quicker and battery life seems to be better and more consistent.
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