UK phone insurance/HTC repairs - HTC 10 Questions & Answers

As we won't have uh ho insurance in UK, can anyone recommend a good phone insurance policy that ignores rooted/modified phones inline with HTC's warranty?
What are HTC like generally when fixing phones (speed/cost)? Thanks
Sent from my LG-D855 using XDA-Developers mobile app

From my experience with the Desire, Desire S and M8 with HTC repairs... they are fast and accurate, very understanding, but they are very expensive with repairs. HTC phones are EXTREMELY fragile for metal damage and especially with water damage. My second M8 unit had a broken screen, HTC charged me £120 for it. At which time, the full phone itself was only worth £80-100 max.
Sent from HTC 10

I just have insurance through my bank, £10 a month get phone insurance with £30 excess (no mention of rooted or not) Nd various other goodies

My insurance is with EE, my provider. They do a 24hr replacement service where you just swap your old phone for a new one with the courier and if the claim is made before 11am, you get one the same day. I've never had them come back to me with any issues about being rooted or having an unlocked bootloader and I've been doing it since the the days of the Samsung Galaxy S2. (if you claim the fault is with software too, you don't even pay an exces :victory: )

squ89r97 said:
My insurance is with EE, my provider. They do a 24hr replacement service where you just swap your old phone for a new one with the courier and if the claim is made before 11am, you get one the same day. I've never had them come back to me with any issues about being rooted or having an unlocked bootloader and I've been doing it since the the days of the Samsung Galaxy S2. (if you claim the fault is with software too, you don't even pay an exces :victory: )
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What's the excess? And how much is the insurance?
Sent from HTC 10

£10 per month and includes accidental damage. I broke my screen and paid £25 for the excess.

Related

Insurance ...... T-mobile?

Basically, who has got their phone insured?
Where have you got it from?
Should I get mine from T-Mobile?
Thanks
all the orders pretty much on any website or instore offer you first month free insurance and then bout £5-8pm for the phone, and i dont think if your phone is from i.e. o2 you will be able to get a t-mob insurance
I've had a N70 (nearly got stock from me twice), N95 (broken nearer a year and a half but doubt insurance would cover that), HTC Touch HD (screen died replaced after a year) and a HTC Desire, none have been insured . None have been damaged (ex. wear and tear), none have been stolen and none have been in the washer ...
... One of these days I'll calculate how much I have saved ...
Just get an advantage gold bank account, free phone insurance and free travel insurance, costs 12 quid a month but you get other benifits too
T-mobile are charging me £5 a month insurance bringing my bill up to £20 (though they are charged seperate). I used to have insurance through carphonewarehouse but after breaking 2 iphones i figured insurance would be a good option on this one. lol

Phone insurance companies UK

Who do you recommend? Experience based on claims, thanks
obviously this one is kinda limited - but vodafone insurance have always been the best for me. had to claim twice before on my old sony ericsson, first time it got stolen, they sent me the replacement pretty much next day.
second time i was answering the phone, and as i brought it up to my ear, it slipped, went over my head and straight into a pan of gravy
still worked afterwards, except for the antenna was ruined and although it could get signal in places, it couldn't at all in weaker signal areas (places where it previously could get signal)
so i took it into a vodafone store, and they gave me a new one there and then. even let me keep the old one as it had all my stuff on it still.
one to keep away from, is natwest advantage gold phone insurance. they suck. altogether took about 3 weeks before i had another phone.
dropped my dhd, screen smashed. so they wanted to send it in for repair first. several days later they said it was BER, and a new handset would be issued.
so they sent a new handset, but instead of sending it to my address (which i had told them several times, and once even corrected them because they had the complete wrong address for me) they went and sent it to the local natwest branch.
so i called them up (at which point i didn't know it was at the natwest branch) and they said ok we'll send another.
In the meantime, i did some googling, and found out that this '5 high street' (previous address they somehow had for me) was actually the branch, so i went down there to get it. after some security questions etc, i got the phone.
Sorted I thought... Nope in fact it wasn't
a couple of days later, the phone had been reported stolen (by insurance company) and it was blacklisted, couldn't get any sims to work in it.
The next handset never actually arrived!!!!!!! They sent yet another one, which actually came to my address, and I had to send the old one back. (before they would send the new one out)
So basically, unless you're confident it won't go tits up like that, don't bother with a banks phone insurance. I promptly changed back to vodafone insurance after that incident. A bit more costly, but well worth it.
Not sure about any Insurance companies apart from Vodafone's sucky p.o.s Insurance. It used to be really good but then they changed to a new company a few years bac. Heres my experience with them.
I used to have Vodafone Insurance and they changed to a new company, cant remember their name but they were useless and way more stricter than the last company. The deliveries would arrive late, they offered to replace my faulty HTC HD2 with a HTC Wildfire or some rubbish Wildfire. I said I wanted a Desire at the least, they wouldn't up it to anything else.
When the Desire arrived it was just a refurbished Wildfire in a generic Vodafone box. I complained and got an exchange and received a brand new Desire. I also made a complaint about the Insurance company, about how much they suck ****.
I then received a letter from Vodafone saying My Insurance has been cancelled and that if I take out any further Insurances, they will also be cancelled.
The only reason I'm still with Vodafone is that i have a friend who works for them and he always sorts out any problems I have, e.g. 24 month is getting too long for me and I want it shortened to 12 months, no problem. ;p
I use the insurance with my Barclays account which costs me £7 per month. Also gives me RAC breakdown. Excess in phone claims is £25 and when I've used them in the past they had a couple of week turnaround. Worth it for me.
Sent from my HTC Vision using XDA
I'm currently using CUSC Foneguard, but i've never claimed, so I have no idea how happy I am to use them. £5 a month but that means nothing...and I see a clause in the T&Cs is no cover for "negligent use", which could mean any accident damage.
If your in the UK check your bank account benefits a lot of accounts cine with free mobile insurance as standard,I use mine all the time only had to claim once but no issues
Sent from my HTC One X using xda premium
Who is the insurance company your bank uses? I am with Lloyds TSB, and they use Lifestylegroup (LSG), who are another company that gets appauling reviews on the internet.
Ripley said:
Who is the insurance company your bank uses? I am with Lloyds TSB, and they use Lifestylegroup (LSG), who are another company that gets appauling reviews on the internet.
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to be honest, every insurance company has a bad review on the internet, as the people who were successful in their claim have the new handset and couldn't care less vs the people who were refused, went mental (rightfully) and went to the internet to complain about it.
True, but i'd like to see some good reviews lol
I do bank with HSBC and they dont give any mobile phone insurance Gutted
Ripley said:
Who is the insurance company your bank uses? I am with Lloyds TSB, and they use Lifestylegroup (LSG), who are another company that gets appauling reviews on the internet.
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I'm with Lloyd's tsb and yes my claim was with them and while they would not win any awards and it took a month resolve (luckliy had another phone) thay paid up in the end after trying to palm me off with a branded locked handset
Sent from my Transformer TF101 using XDA Premium HD app
Yeah that sounds crap tbh
Mine's on my home contents insurance, with accidental damage, new replacement and cover away from home. The whole lot's under £15 quid a month, with the NFU, which includes contents. My student son is with Endsleigh, who charge about £7per month, to include laptop insurance too and are taking ages to sort out his drowned one x replacement whilst they ascertain whether the phone was submerged in a highball tumbler or not!
I wouldn't pay extra for separate cover; not when my policy is as good as it is and it covers everything and they don't quibble.
Protect your bubble: great insurance company, costs me 14 a month for my one x and transformers prime. Claimed last year on my lost desire hd, had a replacement in a week. Very professional and friendly company
Sent from my HTC One X using xda premium
Ripley said:
Who do you recommend? Experience based on claims, thanks
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I bank with Barclays and use their mobile phone insurance.
As I am on the old Additions account, there is no fee .
vincepg13 said:
Protect your bubble: great insurance company, costs me 14 a month for my one x and transformers prime. Claimed last year on my lost desire hd, had a replacement in a week. Very professional and friendly company
Sent from my HTC One X using xda premium
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Protect your bubble has good reviews online, surprisingly, although these are most if not all, based on registering, not claims.
esure cover both my one x and my wifes sensation included in our building and contents insurance for £15/month (all in) - it's thrown in with most policies these days under items away from the home. Covered for accidental, loss and theft.
Only problem is £100 excess. But when you consider that an additional policy will be at LEAST £60/year over and above and will likely have it's own excess of at LEAST £30 it's a no brainer not to bother.
Hope this helps.
How does insurance with a bank work exactly? im 99% sure i have mobile goods insurance with my account which includes laptop, phone, sat nav etc and covers against accidental damage, theft and loss.
But as far as im aware ive never had to register any of these goods with the bank, so if i were more devious i could pay the £50 excess and get a brand new laptop or phone or whatever very cheap after claiming it to be lost even though i didnt own the product in the first place.
I wont, because im good at heart but i wonder how many false claims actually go through every day from criminal masterminds
When I had Barclays additions with my bank account, I was required to register the devices with the insurance company, or I wasn't covered. When they upped it to £6.50, for no good reason, I checked with the home contents insurance policy. I have specified items with it now and its far better value.
Banks often charge up to £15 a Month and unless the customer benefits, it's just a good way to make more money.
lostunsunghero said:
How does insurance with a bank work exactly? im 99% sure i have mobile goods insurance with my account which includes laptop, phone, sat nav etc and covers against accidental damage, theft and loss.
But as far as im aware ive never had to register any of these goods with the bank, so if i were more devious i could pay the £50 excess and get a brand new laptop or phone or whatever very cheap after claiming it to be lost even though i didnt own the product in the first place.
I wont, because im good at heart but i wonder how many false claims actually go through every day from criminal masterminds
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you 99% of the time have to register it with them, and its something like for the first 2 weeks after registering you can't claim

Does anyone have insurance on their phone?

I was wondering if anyone had insurance through their carrier? Telekom here in Germany offers it for 100 euros out right and you pay 10 percent of what the phone is worth.. I passed on it but after hearing people having some issues I was wondering if I should go back to the store and sign up for it. I suppose I could always use the nexus s I have laying around incase something happens to my x
Sent from my HTC One X using XDA
If there a difference between warranty and insurance? Because I heard if you root the phone you will lose the warranty... Anyway I'm from Canada and when I search on ebay.com and amazon.com I'm only seeing int version "no warranty" so I have to choice to buy it with no warranty for 550$ or to buy it from amazon.co.uk for 700$ with a warranty but I don't really see the point since I want to root my phone... I'm a bit worried if the issues start after the 30 day return delay T_T
Well the insurance is directly from the phone carrier and you deal solely through them plus I think they cover accidentally damage. The warranty through HTC would just cover things that might become faulty?
Sent from my HTC One X using XDA
I just bought a 7£ silicone case to take all the psychical damage, had the same case for my desire and it worked just perfect! For hardware damage I'm counting on my insurance company is gonna pay
I have phone insurance with my Bank account in the UK, much cheaper.
It's worth getting insurance. Especially if you root. Anything goes wrong you "had it stolen".
Sent from my HTC One X using XDA
Over here in Australia insurance payments generally add up to about half the cost the phone (sometimes even more, depending on the phone and when you purchase it). So I find it a waste of money. Besides, in my over 12+ years of using phones I haven’t had any serious mishaps (hope it stays that way).
MO3iusONE said:
but after hearing people having some issues I was wondering if I should go back to the store and sign up for it.
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What kind of issues are you referring to ? All hardware faults (display issues, overheating, WiFi issues etc.) should already be covered under warranty. Insurance is needed if you want protection against theft, lost or accidents. However, if the phone breaks due to poor build quality (e.g: the shell or the display cracking due to bad design, buttons stop responding etc..) then claiming warranty will be hard because its is difficult to prove , in that case insurance could come in handy.
if im not mistaken insurance covers your phone for anything...
even if u hard-bricked it as its independent of htc's warrenty
and there is no need for the phone is stolen blahblahblah
bank account insurance sucks ****, the best insurance is with your carrier and the only 2 carriers that I know provide good insurance is Vodafone and O2 both give you replacement if you accidence damage your phone, drop it, lost or stolen
Yes. I have.
Sent from my HTC One X using Tapatalk 2
they offered it to me indeed, I had it on my last phone, but now I just bought a case to protect it from damage and skipped on the insurance.
I didnt think i would need it with my HTC Desire and passed but on my One X, this is too great of an investment to not take out insurance.

Fantastic service from Ensquared insurance!

I just had such a fantastic customer service experience with Ensquared cell phone insurance that I felt I owed it to them to let the community hear about it.
The microphone died on my 6 month old S3 (a Brazilian model bought on eBay). Samsung USA advised my to send it to Brazil for service! and the local repair centers said that the necessary parts were unavailable. So yesterday I contacted Ensquared from whom I had purchased a 2 year policy. I assumed that I would send them the phone and they would fix it under the policy coverage.
"No" they said. We don't fix phones, We replace them with a new or refurbished phone.
"But my international Galaxy S3 is not available on the normal market in North America," I said, what happens if you can't get me a replacement?
"We would offer you a 'comparable' alternative."
" What if I'm not happy, with the alternative" I asked, will you send me back my phone or will it have been swallowed in the recycler?
"If you want to hold onto your phone until you get the replacement, we can put a hold on $300 on your credit line which we will release when you send the broken phone back within 30 days after receiving the replacement."
I agreed to this arrangement and was told to expect a call within 3 business days from someone who would tell me what the replacement phone would be. Imagine my delight when less than 24 hours later a Fedex package arrived with a brand-new UK model i9300 in it's original sealed box. Not refurbished but brand new. Total cost, in addition to the annual fee - a $75.00 deductable.
Cool I have as3 with a cracked screen and ensquared insurance
Just I couldn't bear posting with my phone for even a week so I have been delaying getting a replacement
Sent from my SPH-L710 using xda premium
For the UK Guys. Inusrance2go and Insureandgo are both good and cheap. Insureandgos insurance policy is only £39.50 for a year which in includes accidental damage (Liquid Damage too) and theft/ £47 if you want to have breakdown cover too or £62 if you want loss covered also. The excess is a small £25
http://gadget.insureandgo.com/
DramatikBeats said:
For the UK Guys. Inusrance2go and Insureandgo are both good and cheap. Insureandgos insurance policy is only £39.50 for a year which in includes accidental damage (Liquid Damage too) and theft/ £47 if you want to have breakdown cover too or £62 if you want loss covered also. The excess is a small £25
http://gadget.insureandgo.com/
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Thanks for the tip. Have you claimed with them before?
Do they ask you for proof of purchase ? I purchased my phone second hand so don't really have any.
Sent from my GT-I9300 using xda app-developers app
kevz65 said:
Thanks for the tip. Have you claimed with them before?
Do they ask you for proof of purchase ? I purchased my phone second hand so don't really have any.
Sent from my GT-I9300 using xda app-developers app
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I have claimed with Insurance2go before http://www.insurance2go.co.uk/mobile-phone-insurance on the lite cover plan £55 for the year, dropped my Galaxy S2 and the screen broke. Got it repaired and sent back to me within a week. Gone with InsureAndGo on my S3 because they are cheaper. Yes both companies ask for proof of purchase, most insurance companies do. Was it second hand (Ebay) or second hand cash. I believe they'll accept a receipt of the phones purchase from ebay.

[Q] Sending to HTC for Repairs

I've had a recessed power button since I've had this phone and reached out to HTC support. Since my phones under warranty, it'll be repaired for free with the cost of shipping.
Has anyone had any experience sending in phones to be repaired with HTC? What should I expect?
garrett08 said:
I've had a recessed power button since I've had this phone and reached out to HTC support. Since my phones under warranty, it'll be repaired for free with the cost of shipping.
Has anyone had any experience sending in phones to be repaired with HTC? What should I expect?
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Dumb question, but did you buy this from Verizon?
If so you can get a refurb, I am not sure how other places work like if you bought at best buy, but they should also have the 1 year warranty for something like this, but if HTC will do it for free, they may be the best.
mine is starting to get bad as well, maybe HTC would be best ESP since it's free and this phone is not fun to take apart, from what I hear.
andybones said:
Dumb question, but did you buy this from Verizon?
If so you can get a refurb, I am not sure how other places work like if you bought at best buy, but they should also have the 1 year warranty for something like this, but if HTC will do it for free, they may be the best.
mine is starting to get bad as well, maybe HTC would be best ESP since it's free and this phone is not fun to take apart, from what I hear.
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I actually traded my S4 for the One with a friend. Both bought at Verizon.
I contacted HTC and they offered to fix it for free. I contacted Verizon and they're doing a replacement, also for free! I guess you can't go wrong with either.
garrett08 said:
I actually traded my S4 for the One with a friend. Both bought at Verizon.
I contacted HTC and they offered to fix it for free. I contacted Verizon and they're doing a replacement, also for free! I guess you can't go wrong with either.
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I sent my phone to HTC for a camera module replacement. For this problem, I think HTC repair was the best way to go as I was guaranteed a new module where as a replacement phone may have still had the faulty module. Repair was smooth and easy to track. The returned the phone using FedEx ground and overall I was without the phone for 10 days.
Sent from my HTC6500LVW using Tapatalk
Sent mine in. Similar situation, I bought mine off Swappa. Once the phone is activated by a different account Verizon will no longer support warranty claims. It was the camera. It took 7 days round trip. I thought it would never get back. I am pleased with the result. I sent it priority mail with $600 insurance for $15.00.

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