Hello everyone.
I recently bought a sgs3 t999l t mobile version with lte capabilities and right away it has 2 noticeable problems. I do not hava a bill nor insurance, so I am going to try to fix it myself. When I first got the phone, the touch screen wouldn't work properly. When I turn the screen off and awake it the touchscreen works again every time. I asked a few repair shops and even samsung themselves but no one really knows the solution. One person said that the digitizer may be going bad. Another person said there may be a bad connection with the touchscreen.. Most of them told me to just replace either the glass or the digitizer and find out but I do not have money to waste. I believe that someone before me may have flashed custom roms and may have damaged it a little because when I first obtained the phone, software update was unavailable due to modifying the phone or something like that. When I checked again a few days later, I was able to update.
My second problem is that my screen cracked straight across the earpiece a couple of days after I bought it and one day before my lifeproof case arrived. I put it in the case and the crack multiplied by 7. My explanation is that the company I bought it from replaced the glass with a cheap non samsung version of the glass. Does anyone have any ideas about what to replace and how?
Sent from my SGH-T999L using xda app-developers app
Samsung will still honor warranty sometimes based on your IMEI. They do have ways to track in Carrier's database. Just give it a try.
If you really have to do on your own, you are looking to replace Digitizer & / or LCD.
I talked to samsung and they told me a cracked screen voids the warranty..
Sent from my SGH-T999L using xda app-developers app
Then your recourse is to replace Digitizer and LCD. Others have tried replacing just the LCD but had limited success. Depends on your soldering skills I guess.
Watch the disassembly vids, for one thing, you dont want to attempt to do just one or the other, another is I dont think you can buy them separately.
Hint: if you do go this route, make sure you buy an assembly that comes already attached to the housing. This will save you a huge headache!
Sent from my SGH-T999 using Tapatalk
If its connected to a motherboard, do I get a different imei number and possible blacklist from t mobile? Isn't that all connected?
Sent from my SGH-T999L using xda app-developers app
If its got its own motherboard, yes itll have its own imei. But itll only be blacklisted if it were stolen or reported lost. If you still have yours you can always swap them out. Its very easy to do.
Sent from my SGH-T999 using Tapatalk
You have been very helpful. How do I thank you using the xda app? One more thing. Will a screen &/or digitizer from t999 version work and fit on my t999l?
childsplay64 said:
You have been very helpful. How do I thank you using the xda app? One more thing. Will a screen &/or digitizer from t999 version work and fit on my t999l?
Click to expand...
Click to collapse
Tap on the post you want to thank and tap the thumb up icon at the top.
Ive been told the screen and digitizer is interchangeable. You might want to get a second opinion, but im pretty sure youll be fine with it.
Sent from my SGH-T999 using Tapatalk
Related
Does anyone know if Best Buy cares if you're rooted and such? The people at their store were all on XDA and such, but I never bothered to check when my phone was fixed. A friend of mine has said they don't give a damn.
Sent from my SPH-D700 using XDA App
I'm sure its like everyone else. It will void your warranty but how would they know
Sent From My Evo Killer!!
They don't really care but they now have Rapid Exchange so your phone is sent somewhere else and youj get a new phone in a day or two. So whether or not the place it is sent to will have issues is anybody's guess.
Do you BONSAI?
I had a shattered digitizer. They replaced it and did a factory reset to make sure it was fine. I wonder if it world have even mattered if I was rooted.
Sent from my SPH-D700 using XDA App
The Root said:
I had a shattered digitizer. They replaced it and did a factory reset to make sure it was fine. I wonder if it world have even mattered if I was rooted.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
A factory reset doesn't remove the custom ROM, just data and apps. Better to be safe and Odin to stock than having an issue later. The replacement will come before they see it though.
Do you BONSAI?
A friend with geek squad feels that unless you're trying hardware mods, they probably wouldn't care. Case specific excluded, which is par for course.
Sent from my SPH-D700 using XDA App
Was talking to a sprint rep, and they told me that while rooting may void the waranty, insurance isn't affected by what you do t it, as long as you don't touch the hardware. I would think that best buy would be the same, but not sure.
Sent from my SPH-D700 using XDA Premium App
Can't wait for my computer to arrive.
Sent from my SPH-D700 using XDA App
I know my phone does not have anything to do with this section (thunderbolt) but I had just turned my phone in for repair rooted. after talking with the best buy rep, he claimed that the repair center will flash the unit to a fresh start supposedly with software that customers have never seen. he was rooted as well and i asked him if they did it through bootloader or recovery or whatever else but he stated that they have a program that flashes the unit with the display of the unit being in a "black screen" state, one of which I've never heard of through flashing/rooting various android devices.
I've also asked him about returns that have come back not repaired due to root and was assured that the black tie protection is a service repair and not an insurance repair and that's why they do not replace lost or stolen phones. in the likely event that my phone gets "junked" due to them being unable to repair the phone, they will credit me $750.00 to purchase the new phone. I did not get the rapid exchange because my phone is too new and they do not have refurbished units to send me, so they will repair my actual phone.
In hopes... I hope my phone gets junked and that I get a brand new phone. anything that gets replaced by this service is not new unless they credit you the money and you buy it brand new from the store.
I just turned the phone in yesterday but if you get curious as to what the outcome is, i may have an answer in a few days or a few weeks, depending on they claim my phone to be. i say this because I'm not usually on a epic 4g forum but found this when i was going to post about black tie and thought it may be helpful as i can never find a direct answer to black tie on anything except for the horror stories.
They are supposed to give you a brand new Epic, not a refurb.
Do you BONSAI?
So I've had the SII since October. My original was fine (minus excessive blobs and lines which I just lived with) until I updated to the LDE update through Kies. I was stock unrooted at the time, and it sent it into a boot loop. Couldn't get it to master reset or even get into download mode. I took it in to T-Mobile and they couldn't get it to reset either. They ordered me a warranty replacement.
The replacement I received had random reboot issues. Serious issues, as in it randomly rebooted 50+ times in the 24 hours I had it. Master resets did not solve the issue. T-Mobile ordered me another warranty replacement.
The next replacement had a scratched screen. Very scratched, all over the screen, but very fine scratches that I only noticed it once it was in sunlight. It actually seemed they were underneath the screen, as you could not feel them when running your fingers over it. But severe enough the screen became unusable in sunlight. I had this one less than 24 hours. T-Mobile ordered me another replacement.
This replacement has a scuff mark on the internal body (which would normally be covered by the battery cover), left of the camera. There is also a horizontal line under the screen, approx. 1 1/2 inches from the top. It goes to mid screen, then a vertical line from that for approx. 3/4 inch, then another horizontal line to the other edge of the screen. This is noticeable in sunlight, whether screen is on or off. The screen matrix (pixel matrix?) is absolutely noticeable in sunlight as well. I've had this phone less than 24 hours. T-Mobile ordered me another replacement.
Has anyone else had issues with replacements? Is there any way to get them to send me a new phone instead of the refurbished (they confirmed all replacements are refurbished) ones I'm receiving?
Share your stories or suggestions below.
(edited for typing errors)
Sent from my SGH-T989 using xda premium
Got my replacement from Samsung after the screen died. Well they didn't replace it, they just fix the problems (and replaced the dinged bezel) and sent it back. It was perfect after that.
I've never heard of bad coming from T-Mobiles replacement, but if they can't get it right, I'd suggest trying Samsung.
Saxysaxplayer said:
Got my replacement from Samsung after the screen died. Well they didn't replace it, they just fix the problems (and replaced the dinged bezel) and sent it back. It was perfect after that.
I've never heard of bad coming from T-Mobiles replacement, but if they can't get it right, I'd suggest trying Samsung.
Click to expand...
Click to collapse
I've thought about just sending it in to Samsung if the next phone doesn't work out, especially since this will be the 4th replacement. I have another phone I can use (my HTC T-Mobile G2) in the meantime. How long did it take to get yours back?
Sent from my SGH-T989 using xda premium
They wouldn't except a repair on my phone which had tons of lines, because there was a scratch the screen which "voided the warranty"...
Android Revolution said:
I've thought about just sending it in to Samsung if the next phone doesn't work out, especially since this will be the 4th replacement. I have another phone I can use (my HTC T-Mobile G2) in the meantime. How long did it take to get yours back?
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
It took 10 days, if I remember correctly
I also bought my phone back in October. Despite the lines and blob issue, I did not get it replaced. Recently my phone call were directly going into my voicemail. Even after the master reset, problem persisted and T-mobile agreed to replace the phone under warranty.
Even though I was told that it will take up to 7 business days to get the replacement, I received mine in 2 days. Although there is no definite way to tell, but my replacement phone looked brand new and has not given me any problems so far. It doesn't even have the line/blob issue!
While talking to T-mobile I was assertive that this is my only phone and I need the replacement ASAP. I also asked for a new phone rather than a refurbished one. The rep told me she'll put a notification on the account but there is no way to guarantee that the replacement phone will be new. I guess it worked!
I hope this helps.
Good Luck!
So i received replacement #4 today. Initial inspection found no significant body damage, but there are still 2 horizontal lines of about a 1/4 inch on two sides of the screen noticeable in sunlight.
I'm beginning to think I'm being overly critical because of the previous faulty replacements I received. So i've decided to just keep this one. At this point I'm tired of the back and forth with the phones.
If I find I can't live with the screen issues at a later time, I'll either contact Samsung directly for it to be fixed or replaced, or ask T-Mobile about the alternate exchange program.
This one is now rooted and ready for some awesome custom ROMs that will be dropping shortly now that we have source!
Thanks for the tips/advice!
(edited to finish post)
Sent from my SGH-T989 using xda premium
Android Revolution said:
So I've had the SII since October. My original was fine (minus excessive blobs and lines which I just lived with) until I updated to the LDE update through Kies. I was stock unrooted at the time, and it sent it into a boot loop. Couldn't get it to master reset or even get into download mode. I took it in to T-Mobile and they couldn't get it to reset either. They ordered me a warranty replacement.
The replacement I received had random reboot issues. Serious issues, as in it randomly rebooted 50+ times in the 24 hours I had it. Master resets did not solve the issue. T-Mobile ordered me another warranty replacement.
The next replacement had a scratched screen. Very scratched, all over the screen, but very fine scratches that I only noticed it once it was in sunlight. It actually seemed they were underneath the screen, as you could not feel them when running your fingers over it. But severe enough the screen became unusable in sunlight. I had this one less than 24 hours. T-Mobile ordered me another replacement.
This replacement has a scuff mark on the internal body (which would normally be covered by the battery cover), left of the camera. There is also a horizontal line under the screen, approx. 1 1/2 inches from the top. It goes to mid screen, then a vertical line from that for approx. 3/4 inch, then another horizontal line to the other edge of the screen. This is noticeable in sunlight, whether screen is on or off. The screen matrix (pixel matrix?) is absolutely noticeable in sunlight as well. I've had this phone less than 24 hours. T-Mobile ordered me another replacement.
Has anyone else had issues with replacements? Is there any way to get them to send me a new phone instead of the refurbished (they confirmed all replacements are refurbished) ones I'm receiving?
Share your stories or suggestions below.
(edited for typing errors)
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Man...sorry about that. I live in Puerto Rico. When i went to the store for a warranty replacement they gave me a brand new phone. I think all depends on their staff. Some are nice...some are not. Im telling you this because before go to this store i tried a different one...one close to where i live and the girl was so rude. She didnt even care nothing at all. Then i dedided to go to a different store and this girl was such a blessing. She gave me a new one and told me: Nobody gave you this phone as a present...if you paid for it you need a new one!
Vibrant- Kankwich Kang CM9
Galaxy S2 T989 -Stock ICS. ;-)
Im on my 4th now. Well itll be here on tuesday. I just got my thirdyesterday and the mic doesnt work. So during calls no one can hear me unless i put it on speaker. The secpnd they sent me had usb port issues and the last was completely screwy. I was firm with the last rep and asked if there was another option. They vasically said that their alternate exchange normally would come into effwct now because of how many defective phones ive had in the last 90 days but because this is "their best phone" any other phone would be considered a downgrade. The rep i spoke to today actually said that she noted the account so if my fourth has issues to just check if i can get something else first . Doesnt the sgs3 come ot on the 20th?. You think theyd give me that?. No, i havent scammed the system because i generally have had so many issues with this phone, unrooted abd rooted.
Sent from my SGH-T989 using XDA
Tmobile policy is 3 replacements in 90, days gets you an upgrade for free (or it was)
Sent from my SGH-T989 using Tapatalk 2
danielblakes said:
Tmobile policy is 3 replacements in 90, days gets you an upgrade for free (or it was)
Sent from my SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
Still is, but only if they are offering an alternate replacement for the phone. Currently, T-Mobile is not offering any phone as an alternate replacement for the S2. Only a refurbished unit, or a new S2 if you're lucky depending on the inventory of refurbished units when your order is pulled. I looked into the alternate replacement and have verified it at multiple levels.
Sent from my SGH-T989 using xda premium
Android Revolution said:
Still is, but only if they are offering an alternate replacement for the phone. Currently, T-Mobile is not offering any phone as an alternate replacement for the S2. Only a refurbished unit, or a new S2 if you're lucky depending on the inventory of refurbished units when your order is pulled. I looked into the alternate replacement and have verified it at multiple levels.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
They told me the same thing twice. Im on my fifth now with no issues so far. Im kind of upset that its only been six months and ive had these many issues and replacements. Is the sgs3 confirned for tmobile on tge 20th?
Sent from my SGH-T989 using XDA
I recently had to replace a sgs2 under php warranty. Had horrid washed out screen colored and looked as if brushed aluminum. I am glad cuz right after the box arrived my original made in China t989 with the horrid build quality bricked and would never start again after I wiped and did a factory reset. The model I got as my replacement was made in Korea and had stock ICS installed. Also the screen is perfect and amazing.
I have to ask to those of you with nasty screens with blotches and lines. Are they made in China or Korea? I wonder if it is just China crap quality that is the cause while Korean made phones look and work well.
Sent from my SGH-T989 using XDA
I just got my new from PHP too. Original was korea, new one is made in China. China's lines and blobs are way way less noticable. GPS seems to work faster. Wifi connects without a problem, but that may be the ICS.
Nugenrules said:
I just got my new from PHP too. Original was korea, new one is made in China. China's lines and blobs are way way less noticable. GPS seems to work faster. Wifi connects without a problem, but that may be the ICS.
Click to expand...
Click to collapse
Maybe after a year they finally got the screen issues resolved? I now can say I love this phone.
Sent from my SGH-T989 using XDA
I bought my GS2 used from Craigslist.
The previous owner didn't keep the phone on rubber case. So its got hairline scratches all over the plastic body and 2 dings. Butt he screen is flawless.
It pisses me of sometimes to look at the phone when I take it off the rubber case. Its probably not nice for someone who takes care of their devices and wants them in near mint condition.
I thought about switching my device with warranty exchange, but always feel bad about it. If I exchange it, the device has to have real fault. And Actually do have an issue with non-responsive touchscreen.
Its not happened again since ICS. Also reason I am not rooting is because I do want to exchange the device is the screen goes bonkers again.
But dam it would be nice if the previous owner took better care of the phone. Otherwise I'm happy with the phone. Sorta, still waiting on CM7/CM9 to arrive on this phone, bug free
vmartinez39 said:
I bought my GS2 used from Craigslist.
The previous owner didn't keep the phone on rubber case. So its got hairline scratches all over the plastic body and 2 dings. Butt he screen is flawless.
It pisses me of sometimes to look at the phone when I take it off the rubber case. Its probably not nice for someone who takes care of their devices and wants them in near mint condition.
I thought about switching my device with warranty exchange, but always feel bad about it. If I exchange it, the device has to have real fault. And Actually do have an issue with non-responsive touchscreen.
Its not happened again since ICS. Also reason I am not rooting is because I do want to exchange the device is the screen goes bonkers again.
But dam it would be nice if the previous owner took better care of the phone. Otherwise I'm happy with the phone. Sorta, still waiting on CM7/CM9 to arrive on this phone, bug free
Click to expand...
Click to collapse
Cm9 is basically bug free...
Sent from my SGH-T989 using xda premium
Power button was sticking on mine... Got a new one with ICS pre installed. No screen issue..no issues at all.
Sent from my SGH-T989 using xda premium
Also i was sent a brand new phone.
Sent from my SGH-T989 using xda premium
txcyko said:
Also i was sent a brand new phone.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
How can you tell it's a brand new device?
they usually come in a blank white replacement box.
Sent from my SGH-T989 using xda app-developers app
Wtf..my button just started to do the see saw and loose thing. Did anyone find a solution other than getting a new phone?
Sent from my SPH-L710 using xda premium
danielddube said:
Wtf..my button just started to do the see saw and loose thing. Did anyone find a solution other than getting a new phone?
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
A solution to what exactly? This is the first i've ever read of an S3 power button issue. What is the "see saw and loose thing" exactly? Any pictures?
I have the same problem, from my understanding Sprint considers it a "cosmetic" issue and will not replace/fix for free. Your options are to send to Samsung for warranty repair or place a Sprint TEP claim which will cost and you will receive a refurbished phone.
http://forum.xda-developers.com/showthread.php?p=32735571
Sent from my SPH-L710 using Tapatalk 2
ClutchR1 said:
I have the same problem, from my understanding Sprint considers it a "cosmetic" issue and will not replace/fix for free. Your options are to send to Samsung for warranty repair or place a Sprint TEP claim which will cost and you will receive a refurbished phone.
http://forum.xda-developers.com/showthread.php?p=32735571
Sent from my SPH-L710 using Tapatalk 2
Click to expand...
Click to collapse
Well, that stinks
Definitely a factory defect. Have both ET and S3. No issues with the power button.
Just buy the button online. It snaps in.
Also, they get loose when you take off a case that you have to stretch to wrap on to the phone if you arent careful. It can catch the edge of the button as you pull the case off.
Just pull the case away from the volume and power buttons as you pull the case off.
DAvid_B said:
Just buy the button online. It snaps in.
Click to expand...
Click to collapse
Sorry to pull up an old thread but I have searched and searched and can't find any answers but ....
Did anyone find out if this fixed it? My phone just started the same thing yesterday and now will not lock or unlock the screen or go to the power menu !
This problem is called "sudden death syndrome" its a huuuuuuge factory defect you actually have to solder on a new one or you're screwed
Sent from my SPH-L710 using xda app-developers app
I have the Best Buy Protection Plan. One of the reasons I have it is because of stuff like this. I had the Sprint TEP, till they changed it. My buddy had this happen to his SGS3. The Power Button left the party. Because of an error on his part he had both Sprint TEP, and the BBPP ( Best Buy Protection Plan ) . He went to Sprint, and they said they he had to contact Samsung. He went to BB the same day. They sent the Device out for repair, and gave him a loaner. Next day they notified him he would be getting another device in the mail. He received it two days later. Returned the loaner, and all good.
I just drop my phone and I called tmobile. So they going to send me a new phone because the phone works fine but the screen inside is black in some areas. The phone is rooted and there is a custom recovery. I was planning to unrooted but the black eventually completely blacked out. So im wondering if they will find out its rooted and charge me for the new pbone that is exchanged to me? the phone still operates normally but the screen is blacked out almost 98% of the screen. so i can still flash via Odin and bring back to stock and official recovery and reset counter?
Sent from my SGH-T889 using xda app-developers app
Odin it back to stock, as I'm sure they'll probably send you the phone back when they see its not stock
Just an FYI, the black part of the screen thats getting worse is the screen being cracked and damaged and bleeding out.
The heading of this thread is Warranty Exchange, So just a heads up, if someone in the store sees its a broken screen and sees any scuffs on it they will deny your warranty claim. Theres also a good chance the people in the store wont notice but once it gets back to TMO or Samsung they might reject the "warranty" as its physical damage and considered customer abuse. Just a heads up. Not sure if you knew that or not.
Warranty covers defects of manufacturing and some software problems.
Dropping your phone and breaking the screen is not a warranty issue.
When t mobile figures out that the amoleds broken there going to charge you. When you call that's one of the first few things they ask..... water indicators, imei & physical damage. (Screen)...
Sent from my SGH-T889 using xda premium
I'd return the phone they send out and contact Samsung for screen replacement. They will do it right and are reasonably priced.
Hastily spouted for your befuddlement
culua said:
I just drop my phone and I called tmobile. So they going to send me a new phone because the phone works fine but the screen inside is black in some areas. The phone is rooted and there is a custom recovery. I was planning to unrooted but the black eventually completely blacked out. So im wondering if they will find out its rooted and charge me for the new pbone that is exchanged to me? the phone still operates normally but the screen is blacked out almost 98% of the screen. so i can still flash via Odin and bring back to stock and official recovery and reset counter?
Sent from my SGH-T889 using xda app-developers app
Click to expand...
Click to collapse
If im not mistaken tmobile only cares that the phone isn't broken or has not been dropped in water.
Sent from my SGH-T889 using xda app-developers app
IAmSixNine said:
Just an FYI, the black part of the screen thats getting worse is the screen being cracked and damaged and bleeding out.
The heading of this thread is Warranty Exchange, So just a heads up, if someone in the store sees its a broken screen and sees any scuffs on it they will deny your warranty claim. Theres also a good chance the people in the store wont notice but once it gets back to TMO or Samsung they might reject the "warranty" as its physical damage and considered customer abuse. Just a heads up. Not sure if you knew that or not.
Warranty covers defects of manufacturing and some software problems.
Dropping your phone and breaking the screen is not a warranty issue.
Click to expand...
Click to collapse
Ok whats the point of me having 11.95 add to my phone bill every month. Why they are doing a warrenty exchange then? I told them the screen is not crack but inside it is black the strange part that I can slide my fingure to unlock the phone because I have sound unlock enable and I can still able to shut it down and put it in download mode in pitch black screen. But i manage to flash via odin back to stock.
Sent from my SGH-T889 using xda app-developers app
culua said:
Ok whats the point of me having 11.95 add to my phone bill every month. Why they are doing a warrenty exchange then? I told them the screen is not crack but inside it is black the strange part that I can slide my fingure to unlock the phone because I have sound unlock enable and I can still able to shut it down and put it in download mode in pitch black screen. But i manage to flash via odin back to stock.
Sent from my SGH-T889 using xda app-developers app
Click to expand...
Click to collapse
Oh grasshopper, you are early in the warranty process. The reason they are doing the exchange is because you didn't tell them the problem started when you dropped the phone. Don't be surprised if you get a bill after a few weeks when they actually work on your phone. Damage is damage whether you can see it externally or not.
Oh, and why the $12 a month extra? Because of situations like the one you are in right now.
Hastily spouted for your befuddlement
Coug76 said:
Oh grasshopper, you are early in the warranty process. The reason they are doing the exchange is because you didn't tell them the problem started when you dropped the phone. Don't be surprised if you get a bill after a few weeks when they actually work on your phone. Damage is damage whether you can see it externally or not.
Oh, and why the $12 a month extra? Because of situations like the one you are in right now.
Hastily spouted for your befuddlement
Click to expand...
Click to collapse
I believe all they will charge you it's 175.00 that's the price for the asurion replacement
Sent from my SGH-T889 using Tapatalk 2
175.00 is better than paying 750.00 +/- for a new note lol...
Sent From Land Of Ooo. Using a Jedi Mastered Note 2. :trooper:
"Where you think she at when she ain't with you?"...
deeznutz1977 said:
I believe all they will charge you it's 175.00 that's the price for the asurion replacement
Sent from my SGH-T889 using Tapatalk 2
Click to expand...
Click to collapse
If he had insurance...
Hastily spouted for your befuddlement
So lets help the original poster by also clearing up a few things.
Warranty is for when a device fails due to manufacturer defect. NOT related at all to what you have.
To address the issue of you paying 12 bucks a month. Thats called Insurance. NOT Warranty.
What will happen is you need to file a claim with the carrier and / or insurance company, more then likely its Asurion.
You will then pay a deductible, as another person has metntioned its in the 150-200 range. They will send you a replacement device, most likely refurbished, and you send in the broken. Then your done.
To address the screen touch still working, you did not damage the glass or the touch sensor part which is built into the glass. You broke the LCD when you dropped it.
The LCD has nothing to do with touch sensing, the LCD is only a display. Again, if you failed to tell them that you dropped the device then they will think its a warranty issue and the display stopped working. But the display didnt stop working, it got broken when you dropped it.
So if they have approved a warranty claim, eventually someone will see its broken and deny the claim and send it back or you will see a huge charge on your account to have it fixed or replaced.
Im trying to help educate you and others so you can make better decisions in the future as educated consumers. When you signed a contract for the phone and paid for insurance you should have asked many questions including how these things work. If not thats what were here for, to help.
When I received my replacement from asurion it was new (sealed box all accessories) so it's hit or miss being a refurb or new
Sent from my SGH-T889 using Tapatalk 2
culua said:
Ok whats the point of me having 11.95 add to my phone bill every month.
Sent from my SGH-T889 using xda app-developers app
Click to expand...
Click to collapse
That is the insurance with warranty & security prem pkg. With screen damaged you go through the insurance services. Not the warranty part. Going at this the wrong way will cost you more than going at this the correct way.
PHP Ins. ($7.79), MSec & Wrty ($4.20) Prem Dev by Asurion = $11.99
---------- Post added at 05:36 PM ---------- Previous post was at 05:20 PM ----------
deeznutz1977 said:
When I received my replacement from asurion it was new (sealed box all accessories) so it's hit or miss being a refurb or new
Sent from my SGH-T889 using Tapatalk 2
Click to expand...
Click to collapse
I got a sealed box, new GN2 w/ all the accessories when I went thru Asurion as well.
For damaged I think the send repkacements no ? My usb pirt is acting up and I like to have everything matching box imei and all for list or stolen then send new phone with everything can anyone tell me if im right or wrong ?
Sent from my SGH-T889 using XDA Premium HD app
Hi,
I got a Samsung Galaxy S4 from T-Mobile. I got a problem with that it switched off automatically and did not turned on. When I took that to store, they removed the back case, removed the battery and put it back. It started to work fine. But they processed an exchange.
I received a exchange device without back case and battery. They wanted me to use the back case and battery from old device and send back the old device.
I am not sure if it is a refurbished device or not. how to find it out? I tried with #RTN# and LaunchPro methods. nothing worked out.
Appreciate the help..
Thanks
JK
baalatin said:
Hi,
I got a Samsung Galaxy S4 from T-Mobile. I got a problem with that it switched off automatically and did not turned on. When I took that to store, they removed the back case, removed the battery and put it back. It started to work fine. But they processed an exchange.
I received a exchange device without back case and battery. They wanted me to use the back case and battery from old device and send back the old device.
I am not sure if it is a refurbished device or not. how to find it out? I tried with #RTN# and LaunchPro methods. nothing worked out.
Appreciate the help..
Thanks
JK
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It is a refurbished device with it coming from tmobile. Does it have all stickers on it like a new device would.
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einrae214 said:
It is a refurbished device with it coming from tmobile. Does it have all stickers on it like a new device would.
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Yes. It has the stickers on the screen. But it does not have the back cover and battery.
einrae214 said:
It is a refurbished device with it coming from tmobile. Does it have all stickers on it like a new device would.
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Not necessarily, if there havent been enough returns to be refurbished yet, because its only been out a short time, they will send out new ones in plain packaging.
I asked the customer care and asked if it is a refurbished one. They told it is a brand new one. As long as it does not cause any problem, I am fine. But it is nice to find if it is refurbished or not.
And also, since they did not send the battery, I cannot move the data, contacts and files from old phone to new phone.
Is there any way to take backup of my old phone to computer like we do for iPhone?
baalatin said:
And also, since they did not send the battery, I cannot move the data, contacts and files from old phone to new phone.
Is there any way to take backup of my old phone to computer like we do for iPhone?
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Er, turn old phone on with battery, plug it into a USB port. Any powered USB port. Leaving it plugged in, remove the battery. Phone will stay on. Turn new phone on. there, you got two 'on' phones.
I'd use Titanium Backup to get all data from old one to new one, personally. but I'm sure there's other methods out there. :good:
baalatin said:
I asked the customer care and asked if it is a refurbished one. They told it is a brand new one. As long as it does not cause any problem, I am fine. But it is nice to find if it is refurbished or not.
And also, since they did not send the battery, I cannot move the data, contacts and files from old phone to new phone.
Is there any way to take backup of my old phone to computer like we do for iPhone?
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Click to collapse
Google account backsup contacts
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If you can't tell if it's new or refurbished what's the difference?
samnada said:
If you can't tell if it's new or refurbished what's the difference?
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Refurb units have a tendency to crap out early and have issues. I have had two refurb phones, a RAZR and an HTC windows phone.
The battery sucks on the RAZR, worse than it should. It overheats frequently and I used to get screen temperature warnings while watching a video or playing a game.
The HTC's screen never did work quite right, and then it started making phantom calls after a couple of months.
I've heard almost every refurb unit has some sort of issue.
And, besides, if you had just bought a $700 phone, wouldn't you want a new one to replace the one you just bought,.
Did you bother to read terms? Clearly states keep your cover and battery. T-mobile has always done this...nothing new.
And as stated, if you can't tell what's the difference?
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tygerchylde said:
Refurb units have a tendency to crap out early and have issues. I have had two refurb phones, a RAZR and an HTC windows phone.
The battery sucks on the RAZR, worse than it should. It overheats frequently and I used to get screen temperature warnings while watching a video or playing a game.
The HTC's screen never did work quite right, and then it started making phantom calls after a couple of months.
I've heard almost every refurb unit has some sort of issue.
And, besides, if you had just bought a $700 phone, wouldn't you want a new one to replace the one you just bought,.
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Bunk. Depends on who's doing the refurbishing. I've had many refurb electronics and they've worked at least as well as new ones. If it's a refurb from a manufacturer then it's gone through another round of QA testing and is likely to have a lower failure rate overall than new units.
As I said, if you can't tell the difference then it doesn't matter. If it's obviously used then that's another matter.
http://dealnews.com/features/What-You-Need-to-Know-When-Buying-Refurbished-Electronics/637464.html
samnada said:
Bunk. Depends on who's doing the refurbishing. I've had many refurb electronics and they've worked at least as well as new ones. If it's a refurb from a manufacturer then it's gone through another round of QA testing and is likely to have a lower failure rate overall than new units.
As I said, if you can't tell the difference then it doesn't matter. If it's obviously used then that's another matter.
http://dealnews.com/features/What-You-Need-to-Know-When-Buying-Refurbished-Electronics/637464.html
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It greatly depends on what brand the device is. For example most of my home electronics are refurbished since they cost half the price. My wife's iPod is refurbished and I couldn't tell the difference if you put an gun to my head.
But an HTC phone on the other hand? Never again would I accept a refurbished HTC device. I had a MyTouch4G go bad and need to be replaced. T Mobile sent me a refurbished one. That broke. New refurbished one. Broken out of the box. Another refurbished one, bad screen. Another refurbished one, the camera wasn't physically installed. Then they gave me a brand new Sensation because of the trouble. It was a nightmare because HTC does a crappy job of returning their stuff.
It also depends on why the unit is refurbished. If you return a phone they can't sell it as new, even if nothing is wrong with it. So they check it out and make sure its all working then they call it refurbished. That phone is probably fine. But if its a warrant replacement because something is broken, the manufacturer might do a crappy job of fixing it. You don't want that one.
But all refurbs go in the same pile so there is no way to know if you got a return or a formally broken one.
Sent from your phone. You should be careful where you leave that thing.
Hello again I was wanting to change kernals and was wondering if and what I need to wipe begore and after installing the kernal the for your help
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mamdroid said:
Hello again I was wanting to change kernals and was wondering if and what I need to wipe begore and after installing the kernal the for your help
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I think you replied to the wrong thread.
But...wipe cache and dalvik before flashing the new kernel.
Then reboot. That's all you need to do.
O sorry thanks a bunch though
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And it won't make a difference if it's new or refurbished.
Pp.
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