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Just a simple question: I've buyed a refurbished Nexus 7 (2013) from an eBay seller in UK.
Device is defective: display always shows some vertical black lines. These are dead pixels? Could be correlated to bad handling during shipping? Exterior is without any scratch or sign. Device is in perfect state.
I think it's an hardware fault and that requires replacement of LCD panel.
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I could send back device to eBay seller but I must pay shipping cost and it's an international shipping, so it's quite expensive.
I'm opting to use ASUS RMA under warranty. Nexus will be free shipped to ASUS Europe repair lab which is in Czech Republic (Brno).
This kind of defect is under warranty or there's a risk that ASUS could ask me to pay in order to repair my Nexus?
The only proof of purchase that I've are emails of eBay order and PayPal payment. Could be sufficient? Without proof of purchace I can obtain repair under warranty based on build date?
Osid said:
Just a simple question: I've buyed a refurbished Nexus 7 (2013) from an eBay seller in UK.
Device is defective: display always shows some vertical black lines. These are dead pixels? Could be correlated to bad handling during shipping? Exterior is without any scratch or sign. Device is in perfect state.
I think it's an hardware fault and that requires replacement of LCD panel.
I could send back device to eBay seller but I must pay shipping cost and it's an international shipping, so it's quite expensive.
I'm opting to use ASUS RMA under warranty. Nexus will be free shipped to ASUS Europe repair lab which is in Czech Republic (Brno).
This kind of defect is under warranty or there's a risk that ASUS could ask me to pay in order to repair my Nexus?
The only proof of purchase that I've are emails of eBay order and PayPal payment. Could be sufficient? Without proof of purchace I can obtain repair under warranty based on build date?
Click to expand...
Click to collapse
I don't have any experience with refurbished devices but it's always been my understanding that they can tell when your device was sold based on the serial number. I'm sure that Asus will want copies of your emails for the RMA. Give Asus a call and explain the situation. One of my 2012 N7's I had to RMA for an audio issue and I thought that they were easy to deal with. Good luck!
wantabe said:
I don't have any experience with refurbished devices but it's always been my understanding that they can tell when your device was sold based on the serial number. I'm sure that Asus will want copies of your emails for the RMA. Give Asus a call and explain the situation. One of my 2012 N7's I had to RMA for an audio issue and I thought that they were easy to deal with. Good luck!
Click to expand...
Click to collapse
I have RMAed device to European service center yesterday and today has arrived at the center.
I've sended with original package, all the included accessories and some paper forms (RMA module, declaration of goods, a copy of warranty form/card compiled and with SN sticker ).
I've produced also a copy of the invoice.
Now, my only fear is that the defect in photo will be considered not covered by warranty or warranty will be considered not valid, 'cause I've buyed from an eBay seller.
UPDATE #1: now appear in Check Repair Status page on ASUS website as "Product repair is in progress". Does it mean that it's considered a repair in warranty?
Osid said:
I have RMAed device to European service center yesterday and today has arrived at the center.
I've sended with original package, all the included accessories and some paper forms (RMA module, declaration of goods, a copy of warranty form/card compiled and with SN sticker ).
I've produced also a copy of the invoice.
Now, my only fear is that the defect in photo will be considered not covered by warranty or warranty will be considered not valid, 'cause I've buyed from an eBay seller.
UPDATE #1: now appear in Check Repair Status page on ASUS website as "Product repair is in progress". Does it mean that it's considered a repair in warranty?
Click to expand...
Click to collapse
Sounds like it's all good.as long as you got an RMA authorization number and you should hopefully get it back in a week or two.
wantabe said:
Sounds like it's all good.as long as you got an RMA authorization number and you should hopefully get it back in a week or two.
Click to expand...
Click to collapse
UPDATE #2: now ASUS website states "Product was repaired OK and is now packed ready for shipping or pick up."
So, it seems that's all good and very fast.
Will be the same device with some parts replaced? Replaced with another refurbished one? A new one? Sended back with "test OK/No problem found"?
Hello XDA,
If anyone has any questions regarding the RMA process or needs assistance with their Nexus, please do not hesitate to contact me. You can reach me by emailing me at [email protected].
I am here to assist you with all of your ASUS needs.
Osid said:
UPDATE #2: now ASUS website states "Product was repaired OK and is now packed ready for shipping or pick up."
So, it seems that's all good and very fast.
Will be the same device with some parts replaced? Replaced with another refurbished one? A new one? Sended back with "test OK/No problem found"?
Click to expand...
Click to collapse
Good deal! That was fast! If you want to verify that you get the same one back you can go into Settings/About tablet/Status and check the serial number. My experience was that I got the same one back but it's not unheard of for a device to be replaced. I wouldn't expect a refurbished unit to be replaced with a new one but who knows? Good luck I hope your N7 works well for you!
Today I've received my Nexus 7 (2013) repaired!
Was replaced LCD+FRONT+GPS MODULE
Fast work and good support
Osid said:
Today I've received my Nexus 7 (2013) repaired!
Was replaced LCD+FRONT+GPS MODULE
Fast work and good support
Click to expand...
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Outstanding! Enjoy your tablet!
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Nextbit Robin
Please feel free to share issues, questions and offer help. Noob questions are welcomed.
It is always best to use the Thanks button , in lieu of simply posting "Thank you".
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...To those seeking help: Please don't bombard the supporters with PMs asking for help. Instead, ask your question here in the thread so others can benefit from the solution to your problem as well. If you want to be sure someone particular gets notified of your question, put his / her username directly after an @.
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Dont forget to press the Thanks button for me !!! :good:
I think Robin is what Nexus 5X should've been. Having said that though, I am a T-Mobile subscriber and I wonder about T-Mobile's unusual network compatibility. Nexus 5X is fully compatible with T-Mobile: Wi-Fi Calling, Band 12 with VoLTE and E911, and even band aggregation between LTE bands: 2+4, 2+12, and 4+12. Is Robing going to have this level of compatibility with T-Mobile? That is pretty much the thing that is keeping me from ordering it and still considering Nexus 5X. Any information is appreciated.
Robin or Nexus 6P
I was the first group of backer. So hopefully I would receive the phone at the mid Feb. But I am having some question here. 1. I am having an 1+ 2(which is very disappointed, purchased on ebay, after 2months screen defected hardware problem, warranty not cover since no order number or buyer info ebay seller couldnt provide to me, and this is not im planning for). Then I would want to cash out robin and 1+ for a 6p. because of 1+ i couldnt trust new company anymore..... what a shame. So I am wondering which would you guys suggest robin is worry a try or just go for 6p.
arrickx said:
I was the first group of backer. So hopefully I would receive the phone at the mid Feb. But I am having some question here. 1. I am having an 1+ 2(which is very disappointed, purchased on ebay, after 2months screen defected hardware problem, warranty not cover since no order number or buyer info ebay seller couldnt provide to me, and this is not im planning for). Then I would want to cash out robin and 1+ for a 6p. because of 1+ i couldnt trust new company anymore..... what a shame. So I am wondering which would you guys suggest robin is worry a try or just go for 6p.
Click to expand...
Click to collapse
Wait for the Robin! It will be well worth the wait!
marsupial99 said:
I think Robin is what Nexus 5X should've been. Having said that though, I am a T-Mobile subscriber and I wonder about T-Mobile's unusual network compatibility. Nexus 5X is fully compatible with T-Mobile: Wi-Fi Calling, Band 12 with VoLTE and E911, and even band aggregation between LTE bands: 2+4, 2+12, and 4+12. Is Robing going to have this level of compatibility with T-Mobile? That is pretty much the thing that is keeping me from ordering it and still considering Nexus 5X. Any information is appreciated.
Click to expand...
Click to collapse
They've said on their Reddit forum that they expect to have Band 12 functionality approved and running soon:
https://www.reddit.com/r/Nextbit/comments/45gnna/band_12_checkin/
Sent from my Nexus 5 using Tapatalk
Can someone please tell me what font is used on the Nexbit Robin?
Thanks
Sent from my XT1575 using Tapatalk
Need ROOT! anyone?
Hi I wanted to know if the robin works on UK 4g/LTE although it says GSM buy seller
adamo86 said:
Hi I wanted to know if the robin works on UK 4g/LTE although it says GSM buy seller
Click to expand...
Click to collapse
Working perfectly fine here. Live in Scotland near Glasgow.
varun.gid said:
Need ROOT! anyone?
Click to expand...
Click to collapse
Someone has posted instructions in the general section. Root working fine here.
hi can anyone tell me how to get rid of the google bar on top on the home screen?
and also how can you show the FB msg on the screen? i hate going to the messenger and clicking the msg.
thanks
Mod edit: content removed! Warranty fraud is illegal and will not be discussed on this site!
Hi all, just wondering if anyone else opted to trade in a phone as part of Samsung's website offer? I did, and was expecting to get some return packaging for the old phone alongside the new, but didn't. A Samsung FAQ says don't use the S9 return packaging, so does the trade in packaging arrive separately?
Thanks!
Got a response from Samsung on Facebook - return packaging comes separately for the trade in phones!
I would recommend taking photos of your phone before shipping it back. You do not want to be advised of a different value for the phone when it is received.
gyaku_zuki said:
Hi all, just wondering if anyone else opted to trade in a phone as part of Samsung's website offer? I did, and was expecting to get some return packaging for the old phone alongside the new, but didn't. A Samsung FAQ says don't use the S9 return packaging, so does the trade in packaging arrive separately?
Thanks!
Click to expand...
Click to collapse
I got my S9 from the Samsung Upgrade Program, the box the S9 came in is the same box I returned my S7 in. I put the boxed S7 in (no accessories like charger etc.) and it has a bit of sticky tape to re-seal the box, there was also a return shipping label in the box. I just dropped it at my local DPD pickup point.
And as Bxrider117 says, take pictures of everything.
dnmrt said:
I got my S9 from the Samsung Upgrade Program, the box the S9 came in is the same box I returned my S7 in. I put the boxed S7 in (no accessories like charger etc.) and it has a bit of sticky tape to re-seal the box, there was also a return shipping label in the box. I just dropped it at my local DPD pickup point.
And as Bxrider117 says, take pictures of everything.
Click to expand...
Click to collapse
Ah, I'd be careful there. That box is to return the S9 if you don't want it... It specifically says not to use it for that on their site...
I got a separate email (went to my junk) about the return packaging. But yes, I do plan to take photos!
gyaku_zuki said:
Ah, I'd be careful there. That box is to return the S9 if you don't want it... It specifically says not to use it for that on their site...
I got a separate email (went to my junk) about the return packaging. But yes, I do plan to take photos!
Click to expand...
Click to collapse
Thanks for the heads up! I just checked my junk and it was in there. I will give them a call and let them know about the mess up on my part :fingers-crossed::good:
gyaku_zuki said:
Ah, I'd be careful there. That box is to return the S9 if you don't want it... It specifically says not to use it for that on their site...
I got a separate email (went to my junk) about the return packaging. But yes, I do plan to take photos!
Click to expand...
Click to collapse
I glad I read this, I found my email in the spam folder. I been waiting for something from samsung to tell me what to do with the trade in phone .
I am still waiting to get my tracking number on my S9 that I pre-ordered on March 6th from Samsung. I called today and said I would be getting a tracking number by email and that the return box would be sent separate
hello
For anyone that made the same mistake as me and sent it back using the return label and box that came with your S9, it is so painful to sort it out!
I have called Samsung Support (UK) 3 times and been on hold for an hour+ each time. 2 of the calls just cut off and one answered, I could hear people talking for a couple of minutes and then they hung up. The online live chat was useless and they were not understanding my issue at all, one agent told me to speak to the courier (the courier couldn't help) and then I finally got through to one who listened, spoke to the returns centre, the courier and extended my return deadline. They advised that they will email me in 5-7days to let me know if they managed to get the phone sent to the right place or possibly returned back to me.
Anybody actually got their return packaging sent yet?
Still waiting here...
gyaku_zuki said:
Anybody actually got their return packaging sent yet?
Still waiting here...
Click to expand...
Click to collapse
No, I emailed them today and got a reply that stated "The seven day window has been extended so please send back once you receive your pack.This should arrive by the end of this week, if it doesn’t please give us a call to organise another one to be sent out. "
I am still waiting sent them an email today asking where it is.
I traded in my S7 with broken glasses on both front and back for 0,50€ + 100€ bonus.
5teve0 said:
No, I emailed them today and got a reply that stated "The seven day window has been extended so please send back once you receive your pack.This should arrive by the end of this week, if it doesn’t please give us a call to organise another one to be sent out. "
Click to expand...
Click to collapse
Got a reminder email from the samsung recycle programme this morning stating I had not returned my phone. I followed up with a Live chat session with the samsung recycle helpdesk , and they said this was an automated email and they know there are delays in the packs going out and ship it when you receive the pack.
Sign into your Samsung account. Navigate to your orders page. There is a link for the return label for the device you are trading in. Use same box that the S9 came in and ship your trade-in with the label provided in the order page. Unless as others have mentioned, there may be delays at Samsung sending out return package specifically for your trade-in. I wouldn't doubt that with the issues they've already had sending Verizon sims to Sprint customers. (BTW, S9 SIMs are unique to S9, you can't re-use SIMs specific to other devices).
Has anyone received their returns pack yet? I am still waiting and have emailed them twice now. I dont want to get charged for next month's payment.
got mine on Monday
The instructions say to send it back in the same box that the new phone came in.
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Sorry, posted duplicated content by accident. Please delete!