Develop Bugs

Faulty note 7 batch

Hello guys, just found this in another forum, thought you might be interested, so you can stop the underwater photography and the scratching endurance contests
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Source
http://www.htcmania.com/showthread.php?t=1224385
Sent from my SM-N930F using Tapatalk

My Samsung Galaxy Note7 was manufactured in Vietnam on August 26th? I got the Note7 from Three UK, does that mean I am unaffected?

Seems dubious to me could be wrong but why single out one supplier (ebay seller?) bad wording errors if that was the case then why is it not posted on Samsung's sites.

thering1975 said:
Seems dubious to me could be wrong but why single out one supplier (ebay seller?) bad wording errors if that was the case then why is it not posted on Samsung's sites.
Click to expand...
Click to collapse
Well, could be any number of reasons, maybe it just got released internally?, no idea. It does makes more sense to me that those devices affected can be identified by some sort of triage, rather than recalling all devices (which semed odd since the start). I followed the QR code and it des link to samsung website. I am not saying that this is 100% true, but it does make sense. Posted this to stop the massive Note 7 abuse before someone may regret it

I agree, this is a badly written letter and looks completely fake.
.

I am not convinced quite yet.

It's badly written because it's written by Asians? Perhaps?
I am Asian by the way. And this is fine. I've seen far worse letters than this.

BozQ said:
It's badly written because it's written by Asians? Perhaps?
I am Asian by the way. And this is fine. I've seen far worse letters than this.
Click to expand...
Click to collapse
But then it would have been a world wide anouncment by now.

Totally fake.
Sent from my SM-N930F using Tapatalk

notefreak said:
But then it would have been a world wide anouncment by now.
Click to expand...
Click to collapse
I don't disagree.
However, I'd wait for tomorrow. It's the weekends here, so I'll look out for Monday for any kind of announcement.

I would really hope that this company wouldn't fake an internal letter like this. I wouldn't be surprised if Samsung took a faked letter like this extremely seriously considering the circumstances. So I'm on the fence in this one but really hope someone wouldn't take that chance. It has a customer number on it. Someone could easily call Samsung and get this verified.
Sent from my SM-N930F using Tapatalk

Fake. There is no chance they would publicly announce a world wide recall, then a day later say 'Oops, we mean world wide recall. Except for this batch of phones. Our bad.' If they where wrong about that batch of phones they would get crucified. Nope, that seller just doesn't want to deal with the headache of returning all the units they sold, and returning all that money.

So if you bought from this seller you stuck with the phone you have or file a case with eBay and get your money back since you're within 30day eBay return policy and buy another device when they are fixed. That's your only two choices.
Sent from my SM-N930F using Tapatalk

My UK Note7 pre-order was canceled on the 1st Sept, so I'm waiting to see if Samsung can narrow down affected batches and release the unaffected devices...
If you want to check the date your Note 7 or any Samsung device was manufactured type this into the phone dialer *#12580*369# the "RF Cal" field is the date of device manufacture, if that information even helps in anyway Im not sure yet.

A worldwide recall is just that. Every phone that was sold. This letter is total BS.

This is one of many reasons why eBay just even an option to buy stuff for me. If it isnt Amazonable then it's not worth it, I get you want a deal and access to unlocked devices and whatnot but eBay has and will always be that "scummy dark alley" place for sellers, and by the looks of this letter (which looks so sketchy) this is another prime example of that. I wouldn't trust this at all, looks like he's just wants to keep his money and not deal with returns.

chazglenn3 said:
A worldwide recall is just that. Every phone that was sold. This letter is total BS.
Click to expand...
Click to collapse
Yes. If it were real, Samsung should fire their PR. You don't go anouncing a worldwide recall and then say whoops, we didn't mean it. And wait a whole weekend to correct it. This is a huge blow for them and it is exceptionally hard on us customers worrying we might have ticking time bombs in our possesion. If they back out of their statement after a weekend of not caring, they will ruin their reputation further. They will appear non credible. Excuse me but exploding phones warrant Samsung managment and PR works all weekend!

I agree. This letter is fake. It's a (mostly) well done fake, but a fake. IMO, it's Tropical trying to keep from having to take back all the phones they've sold.

In the US and the EU they would have little choice, in Singapore I'm not sure if they can weasel out of it or not.
I've already received my email from Amazon saying that they will send a full refund for the phone and any accessories I have purchased there. It was not this seller (Tropical) but of course as an FD model it is grey market and was sold without warranty. The email also said that if I sold the phone I should notify the person I sold it to so that they can return it for a refund. Lastly it stated that the return hadn't been hashed out yet and not to send it until they were ready.
I'm going to extrapolate a little here with a few guesses. The fact that Amazon also specifically mentioned a further buyer and my phone is already grey market implies that Samsung is going after all the phones regardless of where/how they were purchased. That they don't want me to send it yet gives me the impression they don't know exactly what they are going to do with it or how the process will go which would mean Samsung hasn't yet hashed it out internally how they will handle the grey market phones and given that information to those that sold them.
Those are guesses Gents, I have no special knowledge, I'm just reading the tea leaves.

I bought my phone from LuLu Mall here from Riyadh ( SA ).
Model is : SM N930FD
Made in Vietnam.
How we can confirm that my phone will also come under the recall process ? I have been using the device for like past 3 days and i don't feel any Lag, battery drain or Over heating while charging or using the phone.

Uh Oh Replacement Shipment Time

I managed to break my camera's rear sapphire lens so I activated my free Uh Oh replacement. I opted for the cross-shipped method, where they would place a hold on my CC and send me a replacement, then I'll mail the damaged phone back to them once I get it. That was back on 9/24. I was told it would be shipped via Next Day FedEx, and I assumed a 48hr processing time (as per when I originally ordered my phone). Well it's now 10 days later and the status hasn't changed. Still in "packing". Are they having supply issues? Has anyone else waited this long?
I tried to convince them to send me a Camellia Red model instead of a Carbon Grey model, but they said they couldn't do that. I noticed the red was "coming soon" until this weekend on their store and now says that red ships in early October. I'm holding off contacting their customer support and pushing my replacement in the super slim odds that someone made a note somewhere and they are in fact trying to send me a red model. It's doubtful, but I can hope right?

drumz0rz said:
I managed to break my camera's rear sapphire lens so I activated my free Uh Oh replacement. I opted for the cross-shipped method, where they would place a hold on my CC and send me a replacement, then I'll mail the damaged phone back to them once I get it. That was back on 9/24. I was told it would be shipped via Next Day FedEx, and I assumed a 48hr processing time (as per when I originally ordered my phone). Well it's now 10 days later and the status hasn't changed. Still in "packing". Are they having supply issues? Has anyone else waited this long?
I tried to convince them to send me a Camellia Red model instead of a Carbon Grey model, but they said they couldn't do that. I noticed the red was "coming soon" until this weekend on their store and now says that red ships in early October. I'm holding off contacting their customer support and pushing my replacement in the super slim odds that someone made a note somewhere and they are in fact trying to send me a red model. It's doubtful, but I can hope right?
Click to expand...
Click to collapse
Just an opinion, but I highly doubt that you'll be getting red. (I hope you do that would be awesome)
Since red hasn't been released yet you'd be getting a new red device. I thought uh oh did replacement device rather BNIB. (but I could be very wrong)
I would contact them though, 10 days is a lot, it should have been there by now.
Best of luck!

I contacted their customer service web chat. He told me he had to get an update from their repairs dept. which will take 24 - 48 hours.... Kinda ridiculous that it's taking so long.

I'm glad they are doing the CC hold method and cross shipping now. They wouldn't let me do that before. Could you let us know if you get a new or refurbish phone?
Sent from my HTC 10 using Tapatalk

So it has been 16 days now and still nothing. I contacted their online chat support on 10/3 who told me to check back in 24-48 hrs. I then called their customer service and spoke with Maria on 10/6 who told me that she would be in contact with Lina, my case manager in the RMA dept. and would call me back the next day. I did not get a call back. Today (10/10) I called their customer service again and spoke with Jet who escalated to David. At one point (after holding for over 10 minutes) Jet was talking to David and I think he thought I was on mute. David told him that as the status shows, the device is "ready for packing" but they had no tracking number and therefore it wouldn't be shipped until they had one. He said at this point it was in the hands of "IMM" and he could not commit to a shipping date.
I'm pretty upset with HTC right now. When I chatted with Laura and arranged the initial Uh-Oh Replacement, she was very helpful and told me it would be shipped next-day. I'm not into my 3 week waiting. This is pretty ridiculous. Ph33zy, I actually did try to go about the Uh Oh replacement back in August when I originally broke my phone but they told me at the time that due to inventory issues, cross shipping was not an option (which frankly makes zero sense) so I waited. Imagine if I had shipped my phone in first and was without it for all this time! My only backup phone is an old HTC Droid DNA which uses a different SIM card size and would be a PITA to go back to.
HTC is a mess of a company. Honestly, at this point I'm hoping they get bought out and 3/4 of the incompetent workforce gets laid off.
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Update: 10/12. It has now been 18 days, still no updates. Called customer service again and spoke with Patrick who put me on hold for 30 minutes only to tell me that he was having phone problems and was unable to get in contact with the RMA dept. I contacted online support later in the day and was connected with Alejandro. He claims that the issue is with the repair center. They apparently are in the process of changing repair centers and that's where the issue is arising from. I still think that's a BS excuse (and the project manager (if any) should be fired) but at least it's a partial explanation. Apparently, they can only communicate with the repair center via email and are stuck waiting for a response as I am. No idea when (if ever) I'll get a replacement...

Final update (hopefully). After contacting their social media accounts I was able to get the replacement device shipped out yesterday (10/12) and it is scheduled to be delivered today (10/13). Only 20 days total...
I'll update this post when I get home from work to let you know if it's a refirb or new model.

Trade in via Samsung, packaging for old phone?

Hi all, just wondering if anyone else opted to trade in a phone as part of Samsung's website offer? I did, and was expecting to get some return packaging for the old phone alongside the new, but didn't. A Samsung FAQ says don't use the S9 return packaging, so does the trade in packaging arrive separately?
Thanks!

Got a response from Samsung on Facebook - return packaging comes separately for the trade in phones!

I would recommend taking photos of your phone before shipping it back. You do not want to be advised of a different value for the phone when it is received.

gyaku_zuki said:
Hi all, just wondering if anyone else opted to trade in a phone as part of Samsung's website offer? I did, and was expecting to get some return packaging for the old phone alongside the new, but didn't. A Samsung FAQ says don't use the S9 return packaging, so does the trade in packaging arrive separately?
Thanks!
Click to expand...
Click to collapse
I got my S9 from the Samsung Upgrade Program, the box the S9 came in is the same box I returned my S7 in. I put the boxed S7 in (no accessories like charger etc.) and it has a bit of sticky tape to re-seal the box, there was also a return shipping label in the box. I just dropped it at my local DPD pickup point.
And as Bxrider117 says, take pictures of everything.

dnmrt said:
I got my S9 from the Samsung Upgrade Program, the box the S9 came in is the same box I returned my S7 in. I put the boxed S7 in (no accessories like charger etc.) and it has a bit of sticky tape to re-seal the box, there was also a return shipping label in the box. I just dropped it at my local DPD pickup point.
And as Bxrider117 says, take pictures of everything.
Click to expand...
Click to collapse
Ah, I'd be careful there. That box is to return the S9 if you don't want it... It specifically says not to use it for that on their site...
I got a separate email (went to my junk) about the return packaging. But yes, I do plan to take photos!

gyaku_zuki said:
Ah, I'd be careful there. That box is to return the S9 if you don't want it... It specifically says not to use it for that on their site...
I got a separate email (went to my junk) about the return packaging. But yes, I do plan to take photos!
Click to expand...
Click to collapse
Thanks for the heads up! I just checked my junk and it was in there. I will give them a call and let them know about the mess up on my part :fingers-crossed::good:

gyaku_zuki said:
Ah, I'd be careful there. That box is to return the S9 if you don't want it... It specifically says not to use it for that on their site...
I got a separate email (went to my junk) about the return packaging. But yes, I do plan to take photos!
Click to expand...
Click to collapse
I glad I read this, I found my email in the spam folder. I been waiting for something from samsung to tell me what to do with the trade in phone .

I am still waiting to get my tracking number on my S9 that I pre-ordered on March 6th from Samsung. I called today and said I would be getting a tracking number by email and that the return box would be sent separate

hello

For anyone that made the same mistake as me and sent it back using the return label and box that came with your S9, it is so painful to sort it out!
I have called Samsung Support (UK) 3 times and been on hold for an hour+ each time. 2 of the calls just cut off and one answered, I could hear people talking for a couple of minutes and then they hung up. The online live chat was useless and they were not understanding my issue at all, one agent told me to speak to the courier (the courier couldn't help) and then I finally got through to one who listened, spoke to the returns centre, the courier and extended my return deadline. They advised that they will email me in 5-7days to let me know if they managed to get the phone sent to the right place or possibly returned back to me.

Anybody actually got their return packaging sent yet?
Still waiting here...

gyaku_zuki said:
Anybody actually got their return packaging sent yet?
Still waiting here...
Click to expand...
Click to collapse
No, I emailed them today and got a reply that stated "The seven day window has been extended so please send back once you receive your pack.This should arrive by the end of this week, if it doesn’t please give us a call to organise another one to be sent out. "

I am still waiting sent them an email today asking where it is.

I traded in my S7 with broken glasses on both front and back for 0,50€ + 100€ bonus.

5teve0 said:
No, I emailed them today and got a reply that stated "The seven day window has been extended so please send back once you receive your pack.This should arrive by the end of this week, if it doesn’t please give us a call to organise another one to be sent out. "
Click to expand...
Click to collapse
Got a reminder email from the samsung recycle programme this morning stating I had not returned my phone. I followed up with a Live chat session with the samsung recycle helpdesk , and they said this was an automated email and they know there are delays in the packs going out and ship it when you receive the pack.

Sign into your Samsung account. Navigate to your orders page. There is a link for the return label for the device you are trading in. Use same box that the S9 came in and ship your trade-in with the label provided in the order page. Unless as others have mentioned, there may be delays at Samsung sending out return package specifically for your trade-in. I wouldn't doubt that with the issues they've already had sending Verizon sims to Sprint customers. (BTW, S9 SIMs are unique to S9, you can't re-use SIMs specific to other devices).

Has anyone received their returns pack yet? I am still waiting and have emailed them twice now. I dont want to get charged for next month's payment.

got mine on Monday

The instructions say to send it back in the same box that the new phone came in.
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General OnePlus service broke my display, they want me to pay for it [case closed]

Hello Everyone,
As the topic title says, I've sent my old OnePlus phone for repair (front speaker and USB port issues) and received a quote as warranty has long expired containing display repair cost and a photo of a broken phone but even the phone cannot be identified if mine at all.
I have proof of an intact display in form of a video about preparing and packaging the device for shipping.
The video shows the display working properly, and that the device is put in the original box, then in another which is then sealed.
To cut it short, service wanted me to pay, then I escalated to OnePlus and as they understand my issue, they still want me to pay.
But why should I pay for something I haven't done?
That's all the details I can share now, I've expressed my concerns to OnePlus, I have doubts they have even watched the video (YouTube link).
What can I do to have the truth?

sto1911 said:
Hello Everyone,
As the topic title says, I've sent my old OnePlus phone for repair (front speaker and USB port issues) and received a quote as warranty has long expired containing display repair cost and a photo of a broken phone but even the phone cannot be identified if mine at all.
I have proof of an intact display in form of a video about preparing and packaging the device for shipping.
The video shows the display working properly, and that the device is put in the original box, then in another which is then sealed.
To cut it short, service wanted me to pay, then I escalated to OnePlus and as they understand my issue, they still want me to pay.
But why should I pay for something I haven't done?
That's all the details I can share now, I've expressed my concerns to OnePlus, I have doubts they have even watched the video (YouTube link).
What can I do to have the truth?
Click to expand...
Click to collapse
You could use the pictures OnePlus sent you to trigger the warranty of the shipping service you relied on to make up for the extra fees. I know, some more paperwork, but it would be the more logical step to take. Neither you or OnePlus can take the blame for bad transport conditions that led into this situation.

Very smart of you to record the packaging of the phone.
Talk to consumer protection office. And go public.
Youre screen may be broken during transport.

Did OnePlus come and collect the phone using their own courier? Or did you send the phone using a courier you found?

AndyC76 said:
Did OnePlus come and collect the phone using their own courier? Or did you send the phone using a courier you found?
Click to expand...
Click to collapse
you ship it to some hellhole in texas that i believe is owned by Acer

I really hope it works out for you! You've got the evidence. Try and find out if there's a complaints procedure and reach out to them also.

Bummer, but stay after support to resolve it!

Don't let them get away with it!

Hey Everyone, although the case is still open, I have opened a case by OnePlus, who have escalated it to the customer support team. They have thanked me the video evidence which they have forwarded to the service team.
I told them sharing the link with the service team was my first thing to do but they seem to have simply ignored it.
Now they don't say it's been damaged during shipping though. I've sent the device with UPS, which OnePlus ordered.
As I understand their emails, there will be a decision in the next few days, so fingers crossed.
That's the current status, I'll update as soon as I have any news.
Thank you all for your support!

NO fingers !!! NO nothing !!! You send the phone with screen intact. You got the film packaging the product.
Oneplus shoud repare it. UPS driver or company must pay.

So it seems like the phone is on its way back to me, broken, unrepaired.
Oneplus support is worth nothing, they just repeated what the incompetent service told them.
If anyone knows a legal representative who I could talk to, let me know.
Once I got the package, I'll video it and put all the evidence here and all over the net.
It would be nice if you could share it as many palces as you can.
This was the last time I've used anything from this scammer company.

National consumer protection agency. May be better to place a police report.
Television or newspaper or both.
Why is Oneplus gulity that UPC broke youre screen? Couriers are horrible in any country !

null0seven said:
National consumer protection agency. May be better to place a police report.
Television or newspaper or both.
Why is Oneplus gulity that UPC broke youre screen? Couriers are horrible in any country !
Click to expand...
Click to collapse
Thank you.
They first claimed that UPS broke it, afterwards they told that it was like this before.
Besides, I would need consultancy in Europe.

Upload the video of you packaging the phone if u want us to share.
Now we would be taking your word for it.

NotCat_ said:
Upload the video of you packaging the phone if u want us to share.
Now we would be taking your word for it.
Click to expand...
Click to collapse
Here it is:
Here is a picture they have sent me from teh service, claiming that it's broken and I need to pay 80EUR:
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Since then I got my phone back, they haven't even repaired what I have asked for in the first place. The display works.
They were keen on that some glue below the screen has given up so they need to replace the screen. Even though the screen was not broken as it might have been implied first, I don't believe that the whole screen should have been replaced for 3x the money the whole device is worth. They have never said the screen works though.
That's said, this has been an extremely negative experience with OnePlus.

If UPS damaged it, you'll see the evidence on the packaging - if they use the same box etc to send it back
The reference to the glue 'giving up', surely this would only happened if someone left the package in a really hot place for an extended period of time.
When you use UPS im pretty sure ( you'll need to contact them to confirm), that liability/transport insurance is included to safeguard the items that are in their care.
If I boil this down, it could be that OnePlus did receive the phone in the condition they claim it was in, that's either a bold face lie or truth.
By elimination you'll come to the actual Truth.
It's a horrible situation to be in, as for legal assistance in pretty sure each country will provide you with 45 minutes of free legal advice - that may be worth googling so at least you can set out your plan.

Question Warranty TurnAround 4 ONEPLUS... time? quality? + or - experience?

So, I've sent in my Oneplus 9 pro LE2127 in for service (my phone hard bricked with no sign of life).
I will say that the process to mail in the device is super simple, fast, and quick.
You basically request service from the Oneplus Service website, enter your IMEI, pick the reason (with explaination) and if needed you can upload a video showing the problem.
Within a minute or so, you receive a prepaid FedEx shipping label and an email explanation on how/what to return. It's not rocket science, but oneplus did miss the boat in their request to include a pin or password for the device. I printed out my complete return shipping address, the IMEI, the explanation of the problem, my pin / password requirement, the RMA number, and packaged my handset in between two pieces of cardboard which I wrapped in bubble wrap and placed inside a cardboard box that suspended the device within the box.
My device was dropped off on Monday morning at a FedEx location and the device was received by Oneplus service center on Tuesday morning (May 10th).
You can track the service status online at oneplus.com to see the progress. The promise is 7 to 9 days service repair. There is no mention if that is working days or all days (weekends), nor if that includes the shipping time (time to send, and time to return). I'm hoping to have my unit back by Next Wednesday the latest (that takes into account shipping return time.
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I last used the service center for my OnePlus 3T around 2 or 3 years ago, always found it effortless and efficient. Even out of warranty battery replacement was reasonable at around £30 GBP. They always sent a UPS / FedEx or DHL for the pickup and return. That might be specific for the UK. Always back within 5 working days.

it's a fake imei lol... 1234 1234 1234

Today is four working days that Oneplus has my LE2127 in there hands. The status update is unchanged. I'm guessing the promise of 7 to 9 days is still a possibility. I'm saying this because I truly miss the handset, as well as being without my Motorola Razr 5G (which I had to mail to the USA for warranty, and they won't ship it back to me in Canada).

Oneplus service center emailed me with...
This email is with regards to your repair request #CAXXXXXXXXX. We would like to inform you that as your device is not a Canadian variant and is sent to the service center in Canada, the mainboard of it needs to be replaced in order to fix the issue and as we do not have the spare parts for this device in the Canadian Service Center, we would like to inform you about the Global Repair Policy we have.
In this process, you will have to pay for the mainboard of the device including the VAT according to the region after which we will provide a brand new (OnePlus 9 Pro 12GB RAM + 256GB Storage Morning Mist) device as a replacement to you that will be shipped from our warehouse. If you are not willing to pay for it, your device will be returned back to you as it is.
Kindly confirm if you wish to proceed with the GRP option so that we could process the request further. Please be informed that if you accept the GRP option the device you have sent for the repair will not be sent back to you.
The price of the mainboard of the device is CA$498.00 excluding VAT.
Looking forward to hearing from you.
We appreciate your time and patronage.
Feel free to contact us back if you have any further queries/concerns.
What a crock of sh!t! Why did they accept the device in the first place even before knowing it was a LE2127?!?!?!

And this is why I love that I live in EU. The laws here protect you as a buyer/consumer. If the phone is dead, and it's under warranty (even with an unlocked bootloader, not damaged by you though) there is no way for them to avoid repairing it. If they don't have the parts, they either need to replace the phone or do a FULL refund you paid for the device. EZ PZ.

Oneplus's Global Repair Policy: We will find something to not honor our warranty obligation and offer you to pay at your full expense to make a repair that we are supposedly not able to honor.
I spoke with a chap from Oneplus Repair and he said on the call that if the battery was defective, they would of repaired it anyways because they have the part. Or the screen for that matter, or anything but the main board because it is different to the LE2125 board. He doesn't know what is different, just that it is and that they can only repair it by inserting a LE2125 board. Incredibly frustrating. Oneplus is by far (not dishing on them, just stating facts) as big, or successful as Apple who can carry that elitist attitude.
Once I get the phone back, I will try something that I did not do before sending it in... I will start the MSM Tool, choose my TMO device in setting, and click start. Then I will place the LE2127 in EDL mode and quickly plug it in to the USB cable. Hope that helps, otherwise I will go with plan B.

What???? 498$ Canadian...???
The most expenssive phone cost 400-450 $ to make. The hole phone! Apart from the fact that they sell the phone with 1200 Euro...
I don't think apple can't ever be matched as they are King & Queen of **** company !

I mean they're offering you a new in box LE2125 for $500. It's not the ideal obviously but it's far better than just paying for a motherboard. That's $300 less than what the device costs at retail.
I don't know why you expected the Canadian service center to warranty a device that wasn't sold domestically. I am actually impressed they offered this at all because most companies would just tell you that you're SoL because your warranty became void when it was shipped out of the US.
Hopefully you can get the TMO MSM to work and you can save the money but yeah, that isn't a bad deal they're offering.
EDIT: Actually since it's Canada, it's an $1169 CAD device they're giving you for $500 CAD.

For a Device that I paid full price? I'm not throwing another $500 at the phone. I'm going to get it exchanged mooooowoohahahahahaaaaaa... Oneplus One doesn't know who there dealing with.