Related
Moderator Edit: Content Removed.
Hello,
As you all know in Europe, and thus The Netherlands, bootloader unlocking doesn't void warranty due to laws. Nonetheless Lenovo's moto G5 Plus support page says that it does void warranty, but doesn't specify Europe specific rules.
So yesterday I was poking around in the warranty documents on my new moto G5 Plus, and I found some interesting things. The most interesting part is this here:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
As you can see it contains a warning against bootloader unlocking on the International model XT1685. In the warning it states that if you unlock the bootloader, any damage caused by unlocking isn't covered. This led me into thinking that warranty for hardware defects of the phone isn't voided by the unlocking of the bootloader. I think it does mean that due to the law, and because it specifies only bootloader unlocking/rooting defects do void the warranty. What do you all think of this? Is this seen before by others? Does this only apply in the EU? Does this only apply to XT1685? Please discuss it down below. I'll keep this post updated with the latest info from Lenovo
I also posted this as a question on Lenovo's support forums (in a similar post, but differently worded etc.), because I want to hear from Lenovo themselves too, if this is posted in the wrong subforums please let a mod move this.
EDIT: Title is misleading I had a question mark in it, but it doesn't show up, if a mod can edit the title to "Bootloader unlocking possibly doesn't void warranty EU" I would be grateful.
Kind regards,
dev_freak (I rather have the name Procyon here)
Update: apparently it doesn't void warranty directly, it only will void warranty if there's a defect directly caused by unlocking. This is what a Motorola/Lenovo employee told me.
You are right: unlocking the bootloader should NOT void your warranty unless Moto/Lenovo can prove the damage to the device is related to the unlocking of the bootloader (or rooting etc).
That's the theory. A few years back I owned a Moto X, on which the WiFi broke. This less to massive battery drain and a unusable device.
I contacted the webshop I bought it from, and received details on how to return it to Motorola. A few weeks later I received it back from Motorola Repair, along with a standard form and a box checked stating the bootloader was unlocked, and therefore warranty was voided.
This led to numerous phonecalls to the seller and Motorola helpdesk, neger leasing to any result.
This ended in buying a Xiaomi, since I felt it was useless paying for a phone with European warranty when I was going to unlock and root it anyway.
My personal recommendation: if you intend to unlock the bootloader, be prepared to lose your warranty.
marco_ said:
You are right: unlocking the bootloader should NOT void your warranty unless Moto/Lenovo can prove the damage to the device is related to the unlocking of the bootloader (or rooting etc).
That's the theory. A few years back I owned a Moto X, on which the WiFi broke. This less to massive battery drain and a unusable device.
I contacted the webshop I bought it from, and received details on how to return it to Motorola. A few weeks later I received it back from Motorola Repair, along with a standard form and a box checked stating the bootloader was unlocked, and therefore warranty was voided.
This led to numerous phonecalls to the seller and Motorola helpdesk, neger leasing to any result.
This ended in buying a Xiaomi, since I felt it was useless paying for a phone with European warranty when I was going to unlock and root it anyway.
My personal recommendation: if you intend to unlock the bootloader, be prepared to lose your warranty.
Click to expand...
Click to collapse
I know this, that's why I won't root.
Hi, I am an ex OP3 user who switched to a OP8P recently and I was going through all the forums related to OP 8 Series to find out if rooting this device will void my warranty or not (It didn't void the warranty of OP3 back in 2016 and I was curious if OP has changed their stance related to rooting).But there was no official or forum answer available for this query so I did the next best thing and I asked the official oneplus chat support.The answer was UNLOCKING YOUR BOOTLOADER or ROOTING YOUR ONEPLUS 8 SERIES DOES NOT VOID IT'S WARRANTY.
PS: Of course, if something happens to the phone hardware it will not be covered under warranty though.
PPS: I am from India, It may be different for your country
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
RounakCreationz said:
Hi, I am an ex OP3 user who switched to a OP8P recently and I was going through all the forums related to OP 8 Series to find out if rooting this device will void my warranty or not (It didn't void the warranty of OP3 back in 2016 and I was curious if OP has changed their stance related to rooting).But there was no official or forum answer available for this query so I did the next best thing and I asked the official oneplus chat support.The answer was UNLOCKING YOUR BOOTLOADER or ROOTING YOUR ONEPLUS 8 SERIES DOES NOT VOID IT'S WARRANTY.
PS: Of course, if something happens to the phone hardware it will not be covered under warranty though.
PPS: I am from India, It may be different for your country
Click to expand...
Click to collapse
I think they meant if something happens to device HW because of rooting (like overclocking etc.) It voids warranty. I have got my display replaced and then fingerprint sensor calibrated. Both times my device was rooted (didnt bother to remove it) and they didnt care about it in a service center. I am from Finland. Actually I didnt even need a receipt to get my device serviced..
pyry666 said:
I think they meant if something happens to device HW because of rooting (like overclocking etc.) It voids warranty. I have got my display replaced and then fingerprint sensor calibrated. Both times my device was rooted (didnt bother to remove it) and they didnt care about it in a service center. I am from Finland. Actually I didnt even need a receipt to get my device serviced..
Click to expand...
Click to collapse
Yes I know, I too have used warranty while being rooted multiple times when I was using OP3. That not including hardware is for things like frying up your motherboard by overclocking (as you said) or flashing some unstable kernel.
this is even published on OP web page
https://www.oneplus.com/si/support/shopping-help/details#85000005+GD00000034
RounakCreationz said:
Hi, I am an ex OP3 user who switched to a OP8P recently and I was going through all the forums related to OP 8 Series to find out if rooting this device will void my warranty or not (It didn't void the warranty of OP3 back in 2016 and I was curious if OP has changed their stance related to rooting).But there was no official or forum answer available for this query so I did the next best thing and I asked the official oneplus chat support.The answer was UNLOCKING YOUR BOOTLOADER or ROOTING YOUR ONEPLUS 8 SERIES DOES NOT VOID IT'S WARRANTY.
PS: Of course, if something happens to the phone hardware it will not be covered under warranty though.
PPS: I am from India, It may be different for your country
Click to expand...
Click to collapse
It's there is the OnePlus website it self, this post is not required
Have rooted many OnePlus devices and it's always been able to be RMA'd, it'll be the same.
Rooting isn't actually the issue, it's usually unlocking the bootloader, but OnePlus doesn't have the same stringent warnings as other OEM's.
Much to everyone who buys one plus devices fortune.
Personally I would relock the bootloader if I was to RMA a device, unless it was a brick in which case it doesn't matter.
Bought the phone from someone on Offerup and the deal was too good to pass up...long story short the phone cannot uninstall or exit from retail mode and I wanted to know if there was a way to remove the retail mode / mdm account associated with it. The account cannot be removed by normal means and I have tried watching some youtube videos - default passwords did not work. I do know it is an AT&T phone from the way it boots.
Just a guess, but it may have been a stolen Demo unit. If so, my only guess to fix the issue is by manually flashing a fresh copy of the firmware through ODIN. There are plenty of tutorials online on how to do this. Just a heads up, I wouldn't be surprised if it may be tracked and or blacklisted if it were stolen.
**** thanks for the heads up. thank you for pointing me in the right direction.
I would try a factory reset first
iwasraisedonedm said:
**** thanks for the heads up. thank you for pointing me in the right direction.
Click to expand...
Click to collapse
If this is a stolen device it is a crime to buy and keep stolen devices. I suggest you to give phone to local law enforcement and they can check for any registered match of stolen phones. If it turns out within a few weeks that the device is reported stolen then they will either send it back to store where it belongs or keep it as evidence. But if they find nothing, then they will contact you back and tell you to come and pick it up again. Which means you can keep it and then you may do reflash methods.
By doing this you have low chance for law enforcement to arrest you and think you stole it. Don't forget to tell them you bought it from a person through offerup and you noticed device is stuck in retailer mode. Which you suspect it might be a stolen demo device from AT&T store or something. So they won't think you stole it.
Jake.S said:
If this is a stolen device it is a crime to buy and keep stolen devices. I suggest you to give phone to local law enforcement and they can check for any registered match of stolen phones. If it turns out within a few weeks that the device is reported stolen then they will either send it back to store where it belongs or keep it as evidence. But if they find nothing, then they will contact you back and tell you to come and pick it up again. Which means you can keep it and then you may do reflash methods.
By doing this you have low chance for law enforcement to arrest you and think you stole it. Don't forget to tell them you bought it from a person through offerup and you noticed device is stuck in retailer mode. Which you suspect it might be a stolen demo device from AT&T store or something. So they won't think you stole it.
Click to expand...
Click to collapse
Solid ADULT and logical advice. THIS is the ONLY way to live your life. Good luck.
I thought retail demo units were missing hardware like the radios for signal?
why put it in if it has no intention of being used?
I could be wrong.
I would return it for a full refund if possible.
If purchased with a MC or Visa contact the bank to try to do a charge back to the vendor.
The bank requires the device be returned however advise them it appears to be stolen.
You may also want to file a complaint with your state attorney general's office.
tigsandmitch said:
I thought retail demo units were missing hardware like the radios for signal?
why put it in if it has no intention of being used?
I could be wrong.
Click to expand...
Click to collapse
They are full functioning devices but software locks them into retail mode to deter employees and others from stealing them.
Retail mode cannot be easily removed without the retailers passcode. There are some universal passcodes online you can try but most of them do not work anymore.
JayRolla said:
They are full functioning devices but software locks them into retail mode to deter employees and others from stealing them.
Click to expand...
Click to collapse
thanks for clarifying
Don't return it nothing can happen to you bc it's not your fault
badazzbubbanc said:
Don't return it nothing can happen to you bc it's not your fault
Click to expand...
Click to collapse
That is where you are wrong. If the device is stolen, then he can be arrested for buying a stolen device. Since that is a crime
Jake.S said:
That is where you are wrong. If the device is stolen, then he can be arrested for buying a stolen device. Since that is a crime
Click to expand...
Click to collapse
I bought plenty of stolen devices never got into any trouble how can you get into trouble when it's not your fault cops are not gonna come after you for a stolen phone when it's wasn't report stolen to began with and cops not gonna go after anyone stealing a phone unless it's was alot of phones
badazzbubbanc said:
I bought plenty of stolen devices never got into any trouble how can you get into trouble when it's not your fault cops are not gonna come after you for a stolen phone when it's wasn't report stolen to began with and cops not gonna go after anyone stealing a phone unless it's was alot of phones
Click to expand...
Click to collapse
And I don't believe what people say that's just dumb stolen devices get sold all over the internet and on ebay and other sites
badazzbubbanc said:
I bought plenty of stolen devices never got into any trouble how can you get into trouble when it's not your fault cops are not gonna come after you for a stolen phone when it's wasn't report stolen to began with and cops not gonna go after anyone stealing a phone unless it's was alot of phones
Click to expand...
Click to collapse
It's not a victimless crime. I wouldn't be bragging...
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Greetings to all. While I appreciate all members contributing to this thread, this is indeed something that we do not condone as per XDA Rule #9:
9. Don't get us into trouble.
Don't post copyrighted materials or do other things which will obviously lead to legal trouble. If you wouldn't do it on your own homepage, you probably shouldn't do it here either. This does not mean that we agree with everything that the software piracy lobby try to impose on us. It simply means that you cannot break any laws here, since we'll end up dealing with the legal hassle caused by you. Please use common sense: respect the forum, its users and those that write great code.
Click to expand...
Click to collapse
Thread closed.
Update April 2nd: This was of course our April Fools' joke for 2022.
Thank you all for your most amusing feedback and feel free to keep it coming!
...the wait is over...
We all know those servers aren't running for free and we all sure hate ads. You spoke, we listened. Starting today we'll be selling exclusive Forum Violation Passes so we can stop showing ads tomorrow. Take one more look at the Forum Rules and laugh at them while you're getting one of these bad ass passes.
[FVP] Overview
DaringFearlessHOTHEADAmount of rule violations1025UNLIMITEDAmount of moderators you may insult515All of themAmount of senior moderators you may insultNone5All of themAmount of commercial websites you may spam310UNLIMITEDAmount of projects you may kang24UNLIMITEDAmount of members we will ban for you1520ValidityMax 365 daysMax 365 days365 daysPrice199.00 USD499.00 USD999.00 USDBuy Now!Buy Now!Buy Now!
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
1st April...love it
Im'a get the most expensive pack and racially insult many peeps
Well done! I think some people really need it. And they will be soon very poor.
Is this true? If it true i will LEAVE IMMEDITELY.
Update at 16:12:
Thank god it is a joke.
318cyz said:
Is this true? If it true i will LEAVE IMMEDITELY.
Update at 16:12:
Thank god it is a joke.
Click to expand...
Click to collapse
...
personally I believe there needs to be a package where we can ban any member
Long have i waited. Give me.
thanks to xda i found away to get the unlimited package for only 1.99 without root!!!!
Just bought the HOTHEAD pass, this is great! Thank you.
That being said, my [FVP] prefix is now showing OK in front of my title but it's not hot pink! Please fix...
Ap
Timmmmaaahh! said:
...the wait is over...
View attachment 5576341
We all know those servers aren't running for free and we all sure hate ads. You spoke, we listened. Starting today we'll be selling exclusive Forum Violation Passes so we can stop showing ads tomorrow. Take one more look at the Forum Rules and laugh at them while you're getting one of these bad ass passes.
[FVP] Overview
DaringFearlessHOTHEADAmount of rule violations1025UNLIMITEDAmount of moderators you may insult515All of themAmount of senior moderators you may insultNone5All of themAmount of commercial websites you may spam310UNLIMITEDAmount of projects you may kang24UNLIMITEDAmount of members we will ban for you1520ValidityMax 365 daysMax 365 days365 daysPrice199.00 USD499.00 USD999.00 USDBuy Now!Buy Now!Buy Now!
View attachment 5576333
Click to expand...
Click to collapse
April Fool's to you too!
This will pay for itself in no time once I'm free to ask everyone how to change IMEIs on a commercial scale
NullCode said:
personally I believe there needs to be a package where we can ban any member
Click to expand...
Click to collapse
It's called "senior moderator". It's an unreleased package, you have to bribe a LOT of people to get it, but once you get it, the fun begins !
Pfft, I can undercut this... I'll do it for half price
woodman said:
Just bought the HOTHEAD pass, this is great! Thank you.
That being said, my [FVP] prefix is now showing OK in front of my title but it's not hot pink! Please fix...
View attachment 5576371
Click to expand...
Click to collapse
We're still working out the kinks, of course. But err.. We didn't really foresee Senior Moderators buying these deals so we might regret this deeply
Timmmmaaahh! said:
We're still working out the kinks, of course. But err.. We didn't really foresee Senior Moderators buying these deals so we might regret this deeply
Click to expand...
Click to collapse
Mods are also regular members!
Honestly, I am a bit tired to follow the rules... I mean Mods are the ones who should show the example and it's sometimes frustrating, we need to be careful anytime... This is why I've bought the HOTHEAD pass.
Well that means I won't have the hot pink... Hmm... not a big deal, this is a minor issue. Thanks anyway man!
Now I can profit!! After 5 years being a mod, all those constraints are gone!
Well, there's market for everyone...
Well, April Fool !
Ugh I had to shell out for Hothead version. Pls don't ban me!