Hi, Yesterday my HTC One M8 stopped recognizing my sim card. I have tried the sim on other phones and it works. I have googled it, and it seems that there is more people with the same problem. I have sent an email to expansys, and I am waitinig for their answer. Meanwhile, do yo have any ideas? What can I try? Thanks
Well I finally did a factory reset from a nandroid backup, just to revert the mobile to stock to prepare it to return it to the shop, and now it works. I hope that if someone has such a problem, this would help
There're lots of people in Singapore that are facing this issues and HTC couldn't provide a solution. HTC release a new update (version 1.54.707.7) today claiming that the problem were resolved but judging from their facebook page, the problem is still there. Unlike other countries, replacement of phone are not practice in the country and consumers are stuck with a useless phone until HTC can solve the issue.
Related
Experiencing sd card corruption issues I finally got fed up enough to phone O2 and complain.
I've spoken to the online side of things, their customer service dept say they've never heard of the problem, have no information from HTC regarding the fault, and certainly have no information as to a possible update on the way.
I spoke to the O2 shop that I purchased the handset from to be met with the same story - Hundreds of orbits sold at that store and not 1 complaint on record of the corruption issues. They are refusing to replace my orbit with another phone model from their range, saying that I have to go through the correct returns procedure first as follows :-
(1) Return the handset to O2 who will send the unit away for repair.
(2) If the unit cannot be repaired, they will replace it with an identical but brand new orbit.
Both of the above amount to the same thing, I need to go weeks without my phone (or a crap loan phone) only to end up with the same 'unfixable' problem either in an 'unfixed' returned existing handset or a brand new one with exactly the same issues because HTC haven't released the patch yet.
To top it off, I got given the "Remeber to back up your card on a regular basis using active sync" patronising speech, followed by "Is there anything else we can help you with today sir"
Is this now in 'trading standards' territory do you think ? I've been sold a phone that doesn't work as advertised, they wont fix it (because they cant yet) and wont replace it with a different phone.
Has anyone else been as far as trading standards (or your countries equivalent) ??
Hi Martina,
as well as you, I'm not really lucky with the HTC 3300 (Alias Arte200 alias O2 XDA).
In Germany, where you're dwell - as I assume, you can visit ya advocat to assign him with a "Gewährleistungsfall-Haftungsklage". A producer must have three trys /"Nachbesserungsversuche"/ until you may postulate your payed money back, if each try to repair fails.
For this you need an ministerial advisor who attests the irreparable OS-error of your XDA-Device. This should'nt be a problem in all to find a lot of persons that having the same problem ditto.
I wonder, if a producer like HTC may miss an error like this.
Next to some other stupid errors (active touchscreen while phoning aso.) this phone isn't really recommendable in my opinion.
Many HTC P3300 (and Orbit too) owners have the same problem with SD card. You could read more at http://forum.xda-developers.com/showthread.php?t=285511
HTC claims that they will roll WM6 ROM out at Jun 2007, but I don't know how about branded devices...
This is weird. When I woke up I restarted my HOX and suddenly signal kept dropping. Keeps saying preparing sim card. What could be causing this? I don't want to keep factory resetting. Seems to be a really great phone but now I don't know if I should return it. Please if anyone can help.
Sent from my HTC One X using xda premium
i have the same problem several times a day...
think it started after the recent update, but could be a coincidence
mi to i have to weak signal on my one x and my htc hd 2 full signal two cellphone stand same plase one x have 2 signal hd 2 ful ??
enyaj said:
This is weird. When I woke up I restarted my HOX and suddenly signal kept dropping. Keeps saying preparing sim card. What could be causing this? I don't want to keep factory resetting. Seems to be a really great phone but now I don't know if I should return it. Please if anyone can help.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Got exactly the same thing, was told by HTC it was faulty. Send it back for a replacement.
Check out http://forum.xda-developers.com/showthread.php?t=1613521
Sent from my HTC One X using Tapatalk 2
are you using a call blocker? I was getting weird issues when using root call blocker. I had to uninstall it, had read from the app devs they are working on the problem
Sent from my Xoom using xda premium
mine is still stock, but I only had problems after I updated 2-3 days ago
had really great signal before upgrade... havent tried restoring fabric settings, but am searching for custom rom, and will try that out
Already happened to me three times where suddenly "preparing sim card" appears and I lose signal. Had to hard reset all the time. Unfortunately, htc shops here in the Philippines are crap. They say they have to send it to service center even if the phone is a week old. For what? So they open it up? I don't want to have a week old phone opened and fixed. I want a replacement.
Have the phone for 2 week now, and today i also faced this problem for the first time T_T (running stock 1.28)
Just great, first the yellow spots that didn't went away and now this problem on top of it ?
I hope it was a coincidence and hope i won't get worse.
I had my microSIM replaced and so far, crossing my fingers, signal has been full almost all the time. I just had the original SIM cut before, so I hope that was just the problem.
I've read about sim cards been cut to micro sim been a possible cause.
Sent from my HTC One X using Tapatalk 2
Similar fault here with factory micro Sim
Sent from my HTC One X using Tapatalk 2
In Slovenia one carrier has this problem. Only SIM cards older than 2 years work so it is a SIM problem. When I asked them about when they will solve this they told me it's HTC's problem and that HTC is working on the problem. Maybe the next update will fix it. SIM cards of other carriers work ok. So if you can, try cards from other carriers. If anyone knows how to fix this I'd be grateful. I don't want to switch my carrier because other two's 3G network is [email protected]
Has anyone else had a recurring issue where the One V won't recognise their SIM card until they restart it a few times? I'm not sure if it's a ROM problem or if I should get a replacement unit.
Any way to debug and pin it down to software or hardware?
Solved my problem. If anyone experiences this, your SIM is a bit old. I went to my provider and got a new 128k SIM. It looks very different to my old one and works every time with the One V.
Just seems the phone isn't as compatible with older SIMs.
Yeah this happened to me too.
Got an error message too that the sim was not recognized and the phone had to be rebooted.
Just started working on its own after a few days...
We have that issue with all our One V at my store. All we do is a reboot and it will read the sim.
Had that with my past 4 pieces of one V (all returned to shop) because of this issue. I've replaced my old (~3 years sim) with a new one from 2012 but apparently, Orange doesn't know what 128k sim is xD. So I was forced to drop my 5th model and get my money back. Oddly is that my first One V (that had factory problems - light leakage, sensor problems) had no problem with my old sim card.
Orange has now stopped replacing HTC handsets that have the reboot issue. due to the amount being taken back. I don't know if other networks are also putting a stop to this . HTC are now working on a update for all HTC one x devices to fix the problem. There was talk about HTC doing a call back on all devices but due to the state HTC are currently in it was decided it would be better for the company to try and fix through a software update
I note to any orange customers wanting a replaced phone under warranty please don't tell them its rebooting as orange will not take the phone back.
I send my apologies to all admins and mods if this info is in the public domain and a post has been made already. I understand their are some other people who come on.here who work for either HTC or other networks
Posted from my HTC one x by an HTC employee who is not best please with the company he works for
And that's why I left orange 10 years ago. Furthermore, they can't do that, if your orange branded 1x is faulty and they won't replace it, go to court and take them for costs and loss of earnings as well.
So orange believe that if you have a faulty handset they do not have to replace it as an update is in the works?
I'm afraid that's not how it works orange...
We all know by law anything we buy has to be as described and fit for perperce
An 1x rebooting does not fit this and yes of course it should be swapped without any questions
I cannot speak on behalf of orange but I can tell you what I was told. Don't just blame orange though it might be other networks and it may have also been a direct request from HTC . The info I was told about the update HTC customers are having came from an email at the office the info I had about orange came from the Burton on Trent orange store when i visited them with my own faulty handset not due to rebooting but do to the handset not taking a charge. I was told I quote its a good job you did not have a phone that was rebooting as we are no longer taking these. I did not ask why but I can guess why
Have we got a linky or other 'proof' of this?
No disrespect to the OP, he may just be passing on info he has heard…. but are the guys who told him this info correct? Cos, lets face it, ALL staff who work in mobile phone shops KNOW everything about what is happening everywhere in their company, dont they.
Steve
no disrespect taken Tomo
I have no links or anything to the info i have just given. Its not offical. HTC i guess will make an offical statment when they want to. But i can give you my world and thats all.
as for orange
I cannot speak on their behalf but pass info on what i was told by the store i went to.
I guess some one could phone orange and ask them if they are still doing swaps for duff phones. i think it stinks myself if they are not giving replacments for phones rebooting.
Yeah I'm not gonna believe it until HTC says it, because retailers are required by law to replace phones or refund them...
Hello to all
It looks like HTC has now realised the new update I've already had. Message come through on my phone its downloaded and installed ok . Just hope it fixes any problems with your one x
Hello, I've been reading about this problem I have for pretty much half a day now without finding any concrete solutions or explanation on why my One X is not reading any sim card I put it. I am from canada and bought this phone off ebay a few days ago. Phone is locked to ATT but unlocking it isnt that big of a deal since I've done it before with another One X. So when the phone arrived this morning I tried to put my microsim in and its not recognize that there's one in there at all. At first I thought it was probably just my sim but I also tried another one from Rogers and another from Telus. Both are known to be working on their own phones but not cannot be found on this One X. After searching and reading. Some people said it could be solftware or hardware. I would rather it be software since I don't think I can go through any kind of warranty through ATT or HTC since I am not the one that purchased the phone from them. The situation is very frustrating. If anyone had this problem before or any ideas on how I can go about fixing this would be greatly appreciated. Everything is stock on phone right now with ICS 4.0.4
You are in the wrong forum mate, this is for the HTC one X international quad-core phone, you have the at&t dual-core phone.
huyroy said:
Hello, I've been reading about this problem I have for pretty much half a day now without finding any concrete solutions or explanation on why my One X is not reading any sim card I put it. I am from canada and bought this phone off ebay a few days ago. Phone is locked to ATT but unlocking it isnt that big of a deal since I've done it before with another One X. So when the phone arrived this morning I tried to put my microsim in and its not recognize that there's one in there at all. At first I thought it was probably just my sim but I also tried another one from Rogers and another from Telus. Both are known to be working on their own phones but not cannot be found on this One X. After searching and reading. Some people said it could be solftware or hardware. I would rather it be software since I don't think I can go through any kind of warranty through ATT or HTC since I am not the one that purchased the phone from them. The situation is very frustrating. If anyone had this problem before or any ideas on how I can go about fixing this would be greatly appreciated. Everything is stock on phone right now with ICS 4.0.4
Click to expand...
Click to collapse
You said ebay, and i smell trouble!
1)Try a factory reset first, i doubt anything will change with this, but still... (Make a nandroid backup first!!)
- You can download Hasoon2000s' at&t HTC One X AIO toolkit for much needed - easy - help -
- http://d-h.st/users/hasoon2000/?fld_id=2808
2)Try "fixing permissions" and clear your cache. If this doesn't work clear "Dalvik cache" (Available in recovery)
2)If that doesnt work, you may have to reflash its firmware on the device! (ask for it in the at&t section)