Experiencing sd card corruption issues I finally got fed up enough to phone O2 and complain.
I've spoken to the online side of things, their customer service dept say they've never heard of the problem, have no information from HTC regarding the fault, and certainly have no information as to a possible update on the way.
I spoke to the O2 shop that I purchased the handset from to be met with the same story - Hundreds of orbits sold at that store and not 1 complaint on record of the corruption issues. They are refusing to replace my orbit with another phone model from their range, saying that I have to go through the correct returns procedure first as follows :-
(1) Return the handset to O2 who will send the unit away for repair.
(2) If the unit cannot be repaired, they will replace it with an identical but brand new orbit.
Both of the above amount to the same thing, I need to go weeks without my phone (or a crap loan phone) only to end up with the same 'unfixable' problem either in an 'unfixed' returned existing handset or a brand new one with exactly the same issues because HTC haven't released the patch yet.
To top it off, I got given the "Remeber to back up your card on a regular basis using active sync" patronising speech, followed by "Is there anything else we can help you with today sir"
Is this now in 'trading standards' territory do you think ? I've been sold a phone that doesn't work as advertised, they wont fix it (because they cant yet) and wont replace it with a different phone.
Has anyone else been as far as trading standards (or your countries equivalent) ??
Hi Martina,
as well as you, I'm not really lucky with the HTC 3300 (Alias Arte200 alias O2 XDA).
In Germany, where you're dwell - as I assume, you can visit ya advocat to assign him with a "Gewährleistungsfall-Haftungsklage". A producer must have three trys /"Nachbesserungsversuche"/ until you may postulate your payed money back, if each try to repair fails.
For this you need an ministerial advisor who attests the irreparable OS-error of your XDA-Device. This should'nt be a problem in all to find a lot of persons that having the same problem ditto.
I wonder, if a producer like HTC may miss an error like this.
Next to some other stupid errors (active touchscreen while phoning aso.) this phone isn't really recommendable in my opinion.
Many HTC P3300 (and Orbit too) owners have the same problem with SD card. You could read more at http://forum.xda-developers.com/showthread.php?t=285511
HTC claims that they will roll WM6 ROM out at Jun 2007, but I don't know how about branded devices...
Related
Can anyone do it?
T-Mob CS will give you the unlock code for a payment - I think I read £14/local equiv somewhere.
Nigel
That's not true unfortunately. They just sent me an MDA pro that was not campatible with the Sim card that they sent me. They could not provide the Sim Unlock code, apparently their software would not recognise the IMEI. When I traced the IMEI, it showed as an O2 Exec, not an MDA Pro.
As yet they are unable to give me the code, and the phone is still unusable with that SIM card, meaning I have no access to my contacts.
Given the amount I had to pay for the phone, that I have spent several hours waiting on hold for their customer services to give me no response whatsoever, being called back once out of 3 requests (and even then I don't think it was the person I asked for who called me back), I really find this lack of service unacceptable.
They were originally informed on the 12th of December 2005 that there would be issues, and I am still awaiting a suitable resolution.
At this point in time I am considering canceling/not renewing my contracts with this company and advising many other people that I know to do the same.
I have been with the company for 7 years now (1999) and this type of messing around is not right, there used to be a time when the company would reward loyalty, but now it seems that you are penalised for staying with them.
well thas interresting, im having the same problem here too, but tell me brother, how can u trace an IMEI number, i would like to know where the hack is my MDA pro comming from
thankssss
I'll try to explain as best as possible. Im from portugal and i bought my desire (second hand) in ebay uk in february. When i recieved the phone I opened the box and I saw that there wasnt a invoice, not from the purchase between me and the seller but between the seller and the store where she purchased but also do not know if it was mandatory to include and also the thing that was least bothered at the time.
The phone came branded to t-mobile but i s-off and rooted, so it was not a problem.
The problem is that a few months back here the phone starts to reboot itself. I had to take the battery to stop. But starting from yesterday has worsened a lot, anything I do, the phone restarts and does nothing but this, sometimes he even starts but after entering the PIN, it restarts again. I know its a hardware problem more precisely the motherboard, right?
Already contacted the support of HTC in my country but they tell me to go to the store where purchased, and then they send it for repair. And this is a big problem because as you know I live in Portugal and I can not go to the store where the phone was purchased. Then they told me that I could send to the repair center in my country, out of warranty. Once i have investigated further the identity repairs in Portugal, I saw lots of complaints services, such as unresolved issues, products that come worse than when they were, high prices, etc. Anyway, I better not try their services.
The only solution is to buy another mobile phone, or is there a light at the end of the tunnel? I love this phone and I do not like the idea of having to buy another much more cheaper because I can not buy an equal or similar at the moment. And I'll be very frustrated when using it, after having the experience of using a Desire.
Thank you.
P.S: btw, who does the repairs in Portugal is the Arvato Services.
Anyone?....
try cyanogenmod - it's a faultless ROM.
If the issue persists then you may send it in for repair since I doubt there's anything else for it.
Sounds like the problem I had with my first Desire. It finally was a hardware problem and I got it replaced via my warranty.
In the first couple of weeks everything was fine but then it became really instable and rebooted in loops. Sometimes it run flawless for some hours and then again rebootet and rebootet. Partially even while booting, it restartet again. It became unusable and I had to send it in. Sorry to tell you that.
It was checked and replaced by Arvato Germany
Hi everyone,
So I have to share my horror story with you all for you to understand how customers can be royally messed with.
This is not a "get back at them" thread but mostly a place where we can post our stories with issues we had and where I can direct you to a Facebook page where everyone can go make their stories public and so we can make them increase their standards of customer service and warranty.
So here is my story with HTC:
N.B. None of our phones are rooted and only her's was SIM unlocked via a code we purchased.
So since December 2011, my girlfriend (Phone B) and I (Phone A) have both been using HTC Desire Z sold by Bell Canada. I am a Bell user and she is a Rogers user. Mine was bought under my contract and her's was bought by someone else who got a contract to get the phone but sold the phone brand new and gave me the receipt.
So we had been using our phones without any problems until I started experiencing issues in July 2011. The screen was not responding and I had to send it (A) for repairs. It was returned and was used without any issue until the next problem popped up (keep reading).
In December 2011, I decided to send my girlfriend's phone (B) since she had been complaining that her earpiece was crackling. So in December, I sent the phone.
I leant her my phone for the time her's was under repair. One night, my phone froze when she loaded a PDF. It restarted fine but the next morning, it was stuck at the HTC screen (A).
I called Bell. In Canada, it turns out carriers are responsible for handling the warranty so they consider that if you are not a customer under the carrier, you can't avail yourself of the manufacturer's warranty. This makes absolutely no sense but just another way of licking up customers with their companies.
I called HTC USA (as HTC doesn't have any offices in Canada) and fought for an hour until they transferred me to a repair unit. With them, they told me that the phone was still under warranty and gave me a work order to send to the subcontractor responsible for repairs.
I sent phone A for repairs. In the meantime, phone B was returned. We sent phone B for repairs unlocked and they returned it locked (new IMEI). I paid to get it unlocked and my girlfriend started using it. She told me that it rebooted every 2 minutes. I took a video of it and it is pretty ridiculous. With a Rogers SIM, it reboots every 2 minutes, without a SIM, it reboots every 15 or so. I'm now going to have to send phone B for repairs again and cross my fingers that it doesn't fail again.
Now the pièce de résistance is coming up. I just received a call from the repair company and they are asking 200$ to fix phone A. They consider that a phone under warranty with a work order and sent because of random software failure needs 200$? What is this?
Posted my story on the HTC Canada facebook page and guess what? INSTANT DELETE! Because of this, I started my own Facebook page. We are customers, I bought not 1 but 2 phones from them and look at what they do!
So here it is, the facebook page where all of you should post your stories:
http://www.facebook.com/pages/HTC-Ce...751052?sk=wall
If it gathers wind, we might finally get some real help from HTC. I was a BIG fan of them. Until they fix this mess, NEVER again will I buy or advise anyone to buy their products!
Thank you and sorry for the long post.
Show some support and share your stories, the more posts there are, the more likely they are to help us.
Wow that sucks sorry, but if your these forums why not do all the software fixes yourself?
Yeah I totally understand your point of view. I rooted my Dream in the past and now the Galaxy Nexus but my girlfriend's, I thought, didn't need to be rooted.
Plus, when they are under warranty then I don't see why risk bricking it (if you're good enough, it shouldn't happen) but now that they will be out of warranty, I will root and unlock them for sure.
The only problem is when being repaired, they are updated to the most recent firmware so it makes it a bit harder to root.
Apart from that, the phone that is stuck on the HTC screen is S-ON and is not USB debugging since she had factory reset it herself. Makes it inaccessible from my knowledge right?
The other one is still under warranty and is the one that is rebooting constantly. I don't know whether I'm better off rooting it and installing another firmware or having it corrected by them. It should work out of the box no? Am I being unreasonable for expecting my phones to work? I am also not the first one to experience this, plenty of threads seen on this and other websites...
Anyways thanks for your reply.
HTC Netherlands did a great job for me!
The power-button was not working anymore after the phone fell on the ground. I told them that I want it to be fixed, if it was not getting too expensive. They fixed it and did not charge a penny!
Yeah pven, I guess we should be unbiased and present both sides, fairer that way.
But my case is particularly bad. I ended up rooting her phone and installed the most recent build of cyanogenmod. It rebooted once since but another issue has appeared. When she presses the power button, it locks the screen but sometimes it is actually powered off and needs to go through a short boot process to get back to the home screen.
Also, the phone had been sent to repair the speaker. Turns out they changed the whole board and the speaker isn't fixed. I'll have to put it back to stock ROM, put the original hboot, and unroot it in order to send it back to get it repaired twice.
Surprised she doesn't want to give up on it... after all that has happened, I wouldn't be surprised if would simply forsake HTC altogether... She had an HTC Touch Pro 2 and didn't really like it either so I'm out of options...
As for my DZ, the situation is being corrected with HTC and their contractor. I'm hoping for positive news but it seems it would be going my way. I have a bunch of emails from HTC support that has it going my way at least (them saying it's covered but not for out of warranty damage and a faulty board is not out of warranty damage).
Bottom line, I will think twice before buying a non-nexus device. My Gnex is working like a charm! Too bad the unstable software out-shadowed the amazing hardware of the DZ.
Oh man, this is interesting, i have got my htc phone repaired in China, and all those workers act really nice
Orange has now stopped replacing HTC handsets that have the reboot issue. due to the amount being taken back. I don't know if other networks are also putting a stop to this . HTC are now working on a update for all HTC one x devices to fix the problem. There was talk about HTC doing a call back on all devices but due to the state HTC are currently in it was decided it would be better for the company to try and fix through a software update
I note to any orange customers wanting a replaced phone under warranty please don't tell them its rebooting as orange will not take the phone back.
I send my apologies to all admins and mods if this info is in the public domain and a post has been made already. I understand their are some other people who come on.here who work for either HTC or other networks
Posted from my HTC one x by an HTC employee who is not best please with the company he works for
And that's why I left orange 10 years ago. Furthermore, they can't do that, if your orange branded 1x is faulty and they won't replace it, go to court and take them for costs and loss of earnings as well.
So orange believe that if you have a faulty handset they do not have to replace it as an update is in the works?
I'm afraid that's not how it works orange...
We all know by law anything we buy has to be as described and fit for perperce
An 1x rebooting does not fit this and yes of course it should be swapped without any questions
I cannot speak on behalf of orange but I can tell you what I was told. Don't just blame orange though it might be other networks and it may have also been a direct request from HTC . The info I was told about the update HTC customers are having came from an email at the office the info I had about orange came from the Burton on Trent orange store when i visited them with my own faulty handset not due to rebooting but do to the handset not taking a charge. I was told I quote its a good job you did not have a phone that was rebooting as we are no longer taking these. I did not ask why but I can guess why
Have we got a linky or other 'proof' of this?
No disrespect to the OP, he may just be passing on info he has heard…. but are the guys who told him this info correct? Cos, lets face it, ALL staff who work in mobile phone shops KNOW everything about what is happening everywhere in their company, dont they.
Steve
no disrespect taken Tomo
I have no links or anything to the info i have just given. Its not offical. HTC i guess will make an offical statment when they want to. But i can give you my world and thats all.
as for orange
I cannot speak on their behalf but pass info on what i was told by the store i went to.
I guess some one could phone orange and ask them if they are still doing swaps for duff phones. i think it stinks myself if they are not giving replacments for phones rebooting.
Yeah I'm not gonna believe it until HTC says it, because retailers are required by law to replace phones or refund them...
Hello to all
It looks like HTC has now realised the new update I've already had. Message come through on my phone its downloaded and installed ok . Just hope it fixes any problems with your one x
Hello,
I'm here for advice regarding my problem with my HTC 10 (PERFUME, CID HTC__034) and with the support behavior.
~2 months with the Oreo update, my phone started crashing (around March) and I contacted HTC support (I live in France).
Tests conducted at HTC request (before/between/after product returns):
Secure mode
Reset
Reset with only stock applications usage (only updates, no installation)
Change the SIM card
Phone without a SIM card/SD card
Product returns and what was done :
Simple reset
Battery changed
Motherboard swapped
Simple reset
Now I have the felling HTC support is trying to get rid of me because they're asking me to test my phone with another carrier SIM card to see if it crashes. Their claims to support that :
My phone was intented for the German market (phone was sold and sent by Amazon.fr but I supposed they used the German inventory to provide me one)
My carrier and SIM card are french
The software is designed to fully support German SIM card because it was intended for the German market
The way I see it :
Keep going with the HTC support and try not to hang myself
Downgrade to Nougat and if it doesn't work, buy a new phone...
Ditch the phone, buy a new one and try to forget about it
Any advice ?
Thanks !
PS : I already contacted Amazon today but it's past my 2 years warranty so it's too late. Next time i'll remember to contact the seller first, and then, my phone manufacturer.
PPS : My case with the HTC support is 4 months old now. It started when I was still under warranty (May 2018) but it's not the case anymore.
HaveYouSeenMyBrain said:
Hello,
I'm here for advice regarding my problem with my HTC 10 and with the support behavior.
I know that complaining about HTC 10, the support... is prohibited and I'm not here for this (i'll just state facts).
Some background information about my phone:
Model : HTC 10 (PERFUME)
Serial Number : HIDE ME
CID : HTC__034
Bought from Amazon.fr (sold and sent by Amazon)
Carrier : Sosh since I bought my phone
SIM card : I think the first one was produced around December 2016 and the second one has been produced in March 2018 (changed at HTC request)
So here we go : I bought my phone in June 2016 from Amazon.fr. Since the beginning, my carrier is Sosh. My phone has always worked great until the Oreo update (but I'm not sure if it's totally unrelated or the cause of my crashes). Around March the 20th, my phone started crashing. The crash is simple : the screen freezes on whatever is displayed and then black screen and reboot (HTC Logo, scheme required at reboot and the UDove notification). UDove is not really helpful because it only mentions a "System crash" with an empty log file. The bug seems completely random : it can happen twice in a day or once in 3 days, plus no specific application usage, can reboot when not used (in my pocket or on my desk)... I've contacted the HTC support at the beginning of April and my case is still opened. Problem : we have tried many things and I have the feeling that, now, HTC support is trying to get rid of me by giving my random tests.
Product returns and what was done :
Simple reset
Battery changed
Motherboard swapped
Simple reset
Tests conducted at HTC request (before/between/after product returns):
Secure mode
Reset
Reset with only stock applications usage (only updates, no installation)
Change the SIM card
Phone without a SIM card/SD card
The last test is tricky and the root of this feeling that HTC support just wants to get rid of me. They asked me to have the phone powered on without a SIM card or a SD card. I did what they asked and left the phone home (connected to my Wi-Fi) for 10 days. I informed them it did not crash and inserted the SIM card (without any application) to pursue the test. Few days after, it crashed again. This the reason why HTC asked me to change my SIM, which I did. Problem : I installed the new SIM yesterday and my phone crashed today. I called the HTC support and their answer was... another test. Here is their logic : my phone was intended to be sold in Germany (yes, Amazon.fr sent me a phone intended for the German market) so it normally supports the German SIM cards. Because my carrier, and thus my SIM card, is french, they cannot guarantee the proper functioning of my phone. From the support point of view :
My phone was intented for the German market
My carrier and SIM card are french
We renewed the SIM
The phone received and started to crash
The phone did not crash sitting on my desk using Wi-Fi
=> My phone is not compatible with my carrier (Sosh). The two support operators tried to talk me about the bands (apparently, they can disable a band support with an update; but also support halfway a band...), the roaming and why it must be the SIM card. I did not buy it -obviously- but now they are asking me to test with another carrier. Given the fact that my case is now opened for 4 months I think this is just another test and they just want to get rid of me. The support even asked me to use a German SIM card. The way I see it, if it doesn't work with another french carrier SIM card, they'll just answer me to test with a German SIM card and so on....
The way I see it :
Keep going with the HTC support and try not to hang myself
Ditch the phone, buy a new one and try to forget about it
Downgrade to Nougat and if it doesn't work, buy a new phone...
Any advice ?
Thanks !
PS : I already contacted Amazon today but it's past my 2 years warranty so it's too late. Next time i'll remember to contact the seller first, and then, my phone maker.
Click to expand...
Click to collapse
I've read nothing, but dude! hide that serial number!
andybones said:
I've read nothing, but dude! hide that serial number!
Click to expand...
Click to collapse
Thanks. I did not think this was a critical information (manufacturing place...).
Short story : any advice for a HTC 10 that restart randomly with no probable cause and an empty crash log (UDove) on Oreo? (started around 2 months after receiving the Oreo update)
HTC is trying to convince me that this is because there was a change in the system (Oreo update) and because it's a phone intended for the German market (and because I use a French carrier Sim card in it) , it's not their responsibility. My phone would only be fully compatible with a German Sim card and it would not be a hardware problem (my HTC worked fine on Marshmallow and Nougat).
Word of advice, don't create such long posts. It scares people away.....I lost it after 3 lines. Stick to the basics.
Sorry.
Mr Hofs said:
Word of advice, don't create such long posts. It scares people away.....I lost it after 3 lines. Stick to the basics.
Sorry.
Click to expand...
Click to collapse
andybones said:
I've read nothing, but dude! hide that serial number!
Click to expand...
Click to collapse
Hey there,
You're both right, my post was way too long, I shortened it. Don't hesitate to ask me again to shorten if you think it is still too long.
Any help appreciated from the "Have you tried that ?" to the "They may be right, you should try what they ask for."(*).
Thanks and have a good day!
(*) They may be right in the way that their technical argument is valid. I know I could still go on with them until they either solve my problem, get rid of me or change my phone. But for now, it appears to me as an endless number of test requests from them until I give up.
HaveYouSeenMyBrain said:
Hello,
I'm here for advice regarding my problem with my HTC 10 (PERFUME, CID HTC__034) and with the support behavior.
~2 months with the Oreo update, my phone started crashing (around March) and I contacted HTC support (I live in France).
Tests conducted at HTC request (before/between/after product returns):
Secure mode
Reset
Reset with only stock applications usage (only updates, no installation)
Change the SIM card
Phone without a SIM card/SD card
Product returns and what was done :
Simple reset
Battery changed
Motherboard swapped
Simple reset
Now I have the felling HTC support is trying to get rid of me because they're asking me to test my phone with another carrier SIM card to see if it crashes. Their claims to support that :
My phone was intented for the German market (phone was sold and sent by Amazon.fr but I supposed they used the German inventory to provide me one)
My carrier and SIM card are french
The software is designed to fully support German SIM card because it was intended for the German market
The way I see it :
Keep going with the HTC support and try not to hang myself
Downgrade to Nougat and if it doesn't work, buy a new phone...
Ditch the phone, buy a new one and try to forget about it
Any advice ?
Thanks !
PS : I already contacted Amazon today but it's past my 2 years warranty so it's too late. Next time i'll remember to contact the seller first, and then, my phone manufacturer.
PPS : My case with the HTC support is 4 months old now. It started when I was still under warranty (May 2018) but it's not the case anymore.
Click to expand...
Click to collapse
I suggest downgrading to Nougat. Theirs a thread and from what I've seen, they have it figured out and is a solid method
I don't know if I'll ever update my 10 to Oreo. Have had this since release and I personally was never impressed with the Oreo color scheme. This is just a personal suggestion. Way less problems were reported on nougat.
At least you got your Battery changed and Motherboard swapped. My battery is down to around 78-80% capacity. ?
Best of luck!