Hello,
I'm here for advice regarding my problem with my HTC 10 (PERFUME, CID HTC__034) and with the support behavior.
~2 months with the Oreo update, my phone started crashing (around March) and I contacted HTC support (I live in France).
Tests conducted at HTC request (before/between/after product returns):
Secure mode
Reset
Reset with only stock applications usage (only updates, no installation)
Change the SIM card
Phone without a SIM card/SD card
Product returns and what was done :
Simple reset
Battery changed
Motherboard swapped
Simple reset
Now I have the felling HTC support is trying to get rid of me because they're asking me to test my phone with another carrier SIM card to see if it crashes. Their claims to support that :
My phone was intented for the German market (phone was sold and sent by Amazon.fr but I supposed they used the German inventory to provide me one)
My carrier and SIM card are french
The software is designed to fully support German SIM card because it was intended for the German market
The way I see it :
Keep going with the HTC support and try not to hang myself
Downgrade to Nougat and if it doesn't work, buy a new phone...
Ditch the phone, buy a new one and try to forget about it
Any advice ?
Thanks !
PS : I already contacted Amazon today but it's past my 2 years warranty so it's too late. Next time i'll remember to contact the seller first, and then, my phone manufacturer.
PPS : My case with the HTC support is 4 months old now. It started when I was still under warranty (May 2018) but it's not the case anymore.
HaveYouSeenMyBrain said:
Hello,
I'm here for advice regarding my problem with my HTC 10 and with the support behavior.
I know that complaining about HTC 10, the support... is prohibited and I'm not here for this (i'll just state facts).
Some background information about my phone:
Model : HTC 10 (PERFUME)
Serial Number : HIDE ME
CID : HTC__034
Bought from Amazon.fr (sold and sent by Amazon)
Carrier : Sosh since I bought my phone
SIM card : I think the first one was produced around December 2016 and the second one has been produced in March 2018 (changed at HTC request)
So here we go : I bought my phone in June 2016 from Amazon.fr. Since the beginning, my carrier is Sosh. My phone has always worked great until the Oreo update (but I'm not sure if it's totally unrelated or the cause of my crashes). Around March the 20th, my phone started crashing. The crash is simple : the screen freezes on whatever is displayed and then black screen and reboot (HTC Logo, scheme required at reboot and the UDove notification). UDove is not really helpful because it only mentions a "System crash" with an empty log file. The bug seems completely random : it can happen twice in a day or once in 3 days, plus no specific application usage, can reboot when not used (in my pocket or on my desk)... I've contacted the HTC support at the beginning of April and my case is still opened. Problem : we have tried many things and I have the feeling that, now, HTC support is trying to get rid of me by giving my random tests.
Product returns and what was done :
Simple reset
Battery changed
Motherboard swapped
Simple reset
Tests conducted at HTC request (before/between/after product returns):
Secure mode
Reset
Reset with only stock applications usage (only updates, no installation)
Change the SIM card
Phone without a SIM card/SD card
The last test is tricky and the root of this feeling that HTC support just wants to get rid of me. They asked me to have the phone powered on without a SIM card or a SD card. I did what they asked and left the phone home (connected to my Wi-Fi) for 10 days. I informed them it did not crash and inserted the SIM card (without any application) to pursue the test. Few days after, it crashed again. This the reason why HTC asked me to change my SIM, which I did. Problem : I installed the new SIM yesterday and my phone crashed today. I called the HTC support and their answer was... another test. Here is their logic : my phone was intended to be sold in Germany (yes, Amazon.fr sent me a phone intended for the German market) so it normally supports the German SIM cards. Because my carrier, and thus my SIM card, is french, they cannot guarantee the proper functioning of my phone. From the support point of view :
My phone was intented for the German market
My carrier and SIM card are french
We renewed the SIM
The phone received and started to crash
The phone did not crash sitting on my desk using Wi-Fi
=> My phone is not compatible with my carrier (Sosh). The two support operators tried to talk me about the bands (apparently, they can disable a band support with an update; but also support halfway a band...), the roaming and why it must be the SIM card. I did not buy it -obviously- but now they are asking me to test with another carrier. Given the fact that my case is now opened for 4 months I think this is just another test and they just want to get rid of me. The support even asked me to use a German SIM card. The way I see it, if it doesn't work with another french carrier SIM card, they'll just answer me to test with a German SIM card and so on....
The way I see it :
Keep going with the HTC support and try not to hang myself
Ditch the phone, buy a new one and try to forget about it
Downgrade to Nougat and if it doesn't work, buy a new phone...
Any advice ?
Thanks !
PS : I already contacted Amazon today but it's past my 2 years warranty so it's too late. Next time i'll remember to contact the seller first, and then, my phone maker.
Click to expand...
Click to collapse
I've read nothing, but dude! hide that serial number!
andybones said:
I've read nothing, but dude! hide that serial number!
Click to expand...
Click to collapse
Thanks. I did not think this was a critical information (manufacturing place...).
Short story : any advice for a HTC 10 that restart randomly with no probable cause and an empty crash log (UDove) on Oreo? (started around 2 months after receiving the Oreo update)
HTC is trying to convince me that this is because there was a change in the system (Oreo update) and because it's a phone intended for the German market (and because I use a French carrier Sim card in it) , it's not their responsibility. My phone would only be fully compatible with a German Sim card and it would not be a hardware problem (my HTC worked fine on Marshmallow and Nougat).
Word of advice, don't create such long posts. It scares people away.....I lost it after 3 lines. Stick to the basics.
Sorry.
Mr Hofs said:
Word of advice, don't create such long posts. It scares people away.....I lost it after 3 lines. Stick to the basics.
Sorry.
Click to expand...
Click to collapse
andybones said:
I've read nothing, but dude! hide that serial number!
Click to expand...
Click to collapse
Hey there,
You're both right, my post was way too long, I shortened it. Don't hesitate to ask me again to shorten if you think it is still too long.
Any help appreciated from the "Have you tried that ?" to the "They may be right, you should try what they ask for."(*).
Thanks and have a good day!
(*) They may be right in the way that their technical argument is valid. I know I could still go on with them until they either solve my problem, get rid of me or change my phone. But for now, it appears to me as an endless number of test requests from them until I give up.
HaveYouSeenMyBrain said:
Hello,
I'm here for advice regarding my problem with my HTC 10 (PERFUME, CID HTC__034) and with the support behavior.
~2 months with the Oreo update, my phone started crashing (around March) and I contacted HTC support (I live in France).
Tests conducted at HTC request (before/between/after product returns):
Secure mode
Reset
Reset with only stock applications usage (only updates, no installation)
Change the SIM card
Phone without a SIM card/SD card
Product returns and what was done :
Simple reset
Battery changed
Motherboard swapped
Simple reset
Now I have the felling HTC support is trying to get rid of me because they're asking me to test my phone with another carrier SIM card to see if it crashes. Their claims to support that :
My phone was intented for the German market (phone was sold and sent by Amazon.fr but I supposed they used the German inventory to provide me one)
My carrier and SIM card are french
The software is designed to fully support German SIM card because it was intended for the German market
The way I see it :
Keep going with the HTC support and try not to hang myself
Downgrade to Nougat and if it doesn't work, buy a new phone...
Ditch the phone, buy a new one and try to forget about it
Any advice ?
Thanks !
PS : I already contacted Amazon today but it's past my 2 years warranty so it's too late. Next time i'll remember to contact the seller first, and then, my phone manufacturer.
PPS : My case with the HTC support is 4 months old now. It started when I was still under warranty (May 2018) but it's not the case anymore.
Click to expand...
Click to collapse
I suggest downgrading to Nougat. Theirs a thread and from what I've seen, they have it figured out and is a solid method
I don't know if I'll ever update my 10 to Oreo. Have had this since release and I personally was never impressed with the Oreo color scheme. This is just a personal suggestion. Way less problems were reported on nougat.
At least you got your Battery changed and Motherboard swapped. My battery is down to around 78-80% capacity. ?
Best of luck!
Related
Experiencing sd card corruption issues I finally got fed up enough to phone O2 and complain.
I've spoken to the online side of things, their customer service dept say they've never heard of the problem, have no information from HTC regarding the fault, and certainly have no information as to a possible update on the way.
I spoke to the O2 shop that I purchased the handset from to be met with the same story - Hundreds of orbits sold at that store and not 1 complaint on record of the corruption issues. They are refusing to replace my orbit with another phone model from their range, saying that I have to go through the correct returns procedure first as follows :-
(1) Return the handset to O2 who will send the unit away for repair.
(2) If the unit cannot be repaired, they will replace it with an identical but brand new orbit.
Both of the above amount to the same thing, I need to go weeks without my phone (or a crap loan phone) only to end up with the same 'unfixable' problem either in an 'unfixed' returned existing handset or a brand new one with exactly the same issues because HTC haven't released the patch yet.
To top it off, I got given the "Remeber to back up your card on a regular basis using active sync" patronising speech, followed by "Is there anything else we can help you with today sir"
Is this now in 'trading standards' territory do you think ? I've been sold a phone that doesn't work as advertised, they wont fix it (because they cant yet) and wont replace it with a different phone.
Has anyone else been as far as trading standards (or your countries equivalent) ??
Hi Martina,
as well as you, I'm not really lucky with the HTC 3300 (Alias Arte200 alias O2 XDA).
In Germany, where you're dwell - as I assume, you can visit ya advocat to assign him with a "Gewährleistungsfall-Haftungsklage". A producer must have three trys /"Nachbesserungsversuche"/ until you may postulate your payed money back, if each try to repair fails.
For this you need an ministerial advisor who attests the irreparable OS-error of your XDA-Device. This should'nt be a problem in all to find a lot of persons that having the same problem ditto.
I wonder, if a producer like HTC may miss an error like this.
Next to some other stupid errors (active touchscreen while phoning aso.) this phone isn't really recommendable in my opinion.
Many HTC P3300 (and Orbit too) owners have the same problem with SD card. You could read more at http://forum.xda-developers.com/showthread.php?t=285511
HTC claims that they will roll WM6 ROM out at Jun 2007, but I don't know how about branded devices...
Hi,
Just installed the latest Voadfone UK RUU on my phone as I'm having problems with the phone charging. I have an SLCD model purchased in August. When I originally received the phone it was branded, however, the phone now appears to have no branding (after flashing the latest RUU). I also cannot see the Phone Number (listed as Unknown) under Phone Identity in settings, whereas this used to work with the original OS.
Anyone know if Vodafone UK will accept my phone back for a warranty repair, am I screwed or do I need to do anything else?
Cheers,
Mike
I thought the latest version of the vodafone software removed (all?) branding and dodgy apps as people kicked up a right fuss last time they pushed down loads of vodafone360 junk? (was the RUU a vodafone branded RUU?)
Not sure though as I got my phone from Amazon and stuck in an o2 sim.
However, I did see somewhere about the 'unknown' phone number being an issue with the sim/carrier - old sim cards or such that didn't carry information about the phone number on - or numbers that have been transferred with PAC etc.
Mine also says Unknown - although it was a brand spanking new SIM and number around 2 years ago.
I think I read that you can contact Vodafone (in this case) and tell them about it and they'll do one of three things;
1) tell you to ignore it - it isn't important
2) push out an update to the SIM to update the information on it
3) send you a new SIM.
4) you can apparently put the sim into a blackberry or similar and there's an option on some handsets (i know there is on an old blackberry i have) to add the number on to the SIM itself that way... and it should then transfer the number to your Desire
hope that helps... I may of course be wrong with some of the above as I dont have a branded phone and i ignored the unknown number on my own phone
When i got my Desire with Vodafone branding last month I was surprised too. The only place where the "branding" is visible is under settings-personalize-scenes which has an added Vodafone scene (besides a different firmware version of course...).
It's also unable to detect the phone number from my simcard but i don't really mind.
Perfect, thanks guys. Just dropped it into Vodafone to get it repaired.
I'm tempted to move my SIM to the blackberry and set the number up on it and move it back just to test... in fact I may do that now...
mikecsmith said:
Perfect, thanks guys. Just dropped it into Vodafone to get it repaired.
Click to expand...
Click to collapse
Out of interest - why are you sending it back to vodafone? What else is broken?
The (almost) non-branding seems to be part of the update...
Lothaen said:
Out of interest - why are you sending it back to vodafone? What else is broken?
The (almost) non-branding seems to be part of the update...
Click to expand...
Click to collapse
he mentioned that he has some problem with charging his phone
Lothaen said:
I'm tempted to move my SIM to the blackberry and set the number up on it and move it back just to test... in fact I may do that now...
Click to expand...
Click to collapse
Darn - the BB handset is locked and won't accept my o2 Sim
ah problems charging silly me
This is a long shot but I misplaced my phone last Wednesday. I was traveling out of town from Thursday until yesterday (hence didn't realize how long I've lost it) and since this is my secondary phone (i.e. it doesn't have a sim card in it, I only use it when I travel out of the U.S. using local sims overseas). It doesn't have a SIM card in it and chances are the battery is dead as well.
I guess this one is a goner eh? Unless someone else has gotten a hold of it and is using it. In which case, can anyone here guide me of the possibility of installing any apps on it (remotely).
Just log int to Android Market with the google account you used on your phone. From there you can install applications remotely to your phone if it's on and no-one has done a factory reset on it.
Thanks Hawks, looks like the device is either off (more likely) or has been reformatted as it says "This app will be downloaded to your device shortly."
encrypshun said:
Thanks Hawks, looks like the device is either off (more likely) or has been reformatted as it says "This app will be downloaded to your device shortly."
Click to expand...
Click to collapse
It doesn't have to be, it will say that even if everything is ok.
My only problem is that since the phone doesn't have a SIM card in it, don't know how I can text it to find it.
I don't suppose you activated the htcsense.com account with phone finder?
tiresome
tiresome for you
I did activate the htc sense account but it only works if there is a SIM in the phone. Since I got back to the States (I got the phone overseas and used an intl SIM), I took out the sim to avoid overages and it disabled the htcsense account.
Have been checking my Android account online and it looks like the phone hasn't connected to the market place since last week. Losing all hope
Hey everybody, I´ve been having more problems than anticipated with my Dinc2. Basically what happened was this:
I had a phone that I bought new, unlocked, and used on the GSM network this past summer while abroad. (Verizon). However, I had dropped it to the point where the audio jack ceased to work and thus had to take it back in November for a replacement under the Best Buy warranty.
Now, in November I jailbroke the phone again, and I still have the code that I used to do it. Or at least I think I did it successfully, because I never checked with a real SIM card. After (possibly) getting rid of the SIM lock, I rooted, got S-off and flashed the radio following the instructions here, which had been working great for the past few months in the US (CDMA). Now I´m running MIUI on Android 2.3.5 and the baseband version is 20.27W.30.0811U_1.09.01.0622 and a kernel of 2.6.35.14.
Now I´m abroad again, working in Spain for the next several months. My first issue occured when I arrived and tried to use an SD card. Guess what! It would appear there´s a sim card lock. It doesn´t recognize sim cards when they are inserted, nor does the unlock code I got back in November unlock the phone.
It gets better.
The phone doesn´t show an IMEI number, nor is there an IMEI number on the sticker on the back of the phone-just a Serial Number and an MEID. Also, since it was a replacement phone under warranty it was probably a refurb, and I don´t have any other packaging on which the IMEI could appear. As a result I have no friggin´ clue how to get the lock off and allow me to use the 3g network as before.
Should I try flashing the stock rom and radio, or just the stock RUU, and see if I can get the unlock code to work?
Or is it hopeless and in that case should I give up and buy a ****ty candy bar phone?
Thanks in advance!
authorama said:
Hey everybody, I´ve been having more problems than anticipated with my Dinc2. Basically what happened was this:
I had a phone that I bought new, unlocked, and used on the GSM network this past summer while abroad. (Verizon). However, I had dropped it to the point where the audio jack ceased to work and thus had to take it back in November for a replacement under the Best Buy warranty.
Now, in November I jailbroke the phone again, and I still have the code that I used to do it. Or at least I think I did it successfully, because I never checked with a real SIM card. After (possibly) getting rid of the SIM lock, I rooted, got S-off and flashed the radio following the instructions here, which had been working great for the past few months in the US (CDMA). Now I´m running MIUI on Android 2.3.5 and the baseband version is 20.27W.30.0811U_1.09.01.0622 and a kernel of 2.6.35.14.
Now I´m abroad again, working in Spain for the next several months. My first issue occured when I arrived and tried to use an SD card. Guess what! It would appear there´s a sim card lock. It doesn´t recognize sim cards when they are inserted, nor does the unlock code I got back in November unlock the phone.
It gets better.
The phone doesn´t show an IMEI number, nor is there an IMEI number on the sticker on the back of the phone-just a Serial Number and an MEID. Also, since it was a replacement phone under warranty it was probably a refurb, and I don´t have any other packaging on which the IMEI could appear. As a result I have no friggin´ clue how to get the lock off and allow me to use the 3g network as before.
Should I try flashing the stock rom and radio, or just the stock RUU, and see if I can get the unlock code to work?
Or is it hopeless and in that case should I give up and buy a ****ty candy bar phone?
Thanks in advance!
Click to expand...
Click to collapse
I had a similar scenario while I went to NZ. I thought I unlocked my phone prior to leaving, but didn't. I called verizon tech support and got a new code, plugged into the settings and then I was able to insert the prepaid SIM I bought. Here is the non 1-800 number for you to call (I had to get my brother-in-law to call them and get a non 1800 number because it is not listed on their website): 1-908-559-4899.
Try that and hopefully they can get you a new code to use. Good luck.
brymaster5000 said:
I had a similar scenario while I went to NZ. I thought I unlocked my phone prior to leaving, but didn't. I called verizon tech support and got a new code, plugged into the settings and then I was able to insert the prepaid SIM I bought. Here is the non 1-800 number for you to call (I had to get my brother-in-law to call them and get a non 1800 number because it is not listed on their website): 1-908-559-4899.
Try that and hopefully they can get you a new code to use. Good luck.
Click to expand...
Click to collapse
I just talked to Tech support today and got an unlock code... it´s not working however. I´ve put in a card, and it doesn´t show up. When I go to the SIM Lock under Options>Security, it says the code I enter is incorrect. Also, the phone shows no signal. Could it be that I just flashed a bad radio that supported CDMA and not GSM? Or is it something with MIUI? I was pretty certain that both the radio and the ROM were fine for GSM networks...
Re: [Q] No GSM? I thought I unlocked it!
authorama said:
I just talked to Tech support today and got an unlock code... it´s not working however. I´ve put in a card, and it doesn´t show up. When I go to the SIM Lock under Options>Security, it says the code I enter is incorrect. Also, the phone shows no signal. Could it be that I just flashed a bad radio that supported CDMA and not GSM? Or is it something with MIUI? I was pretty certain that both the radio and the ROM were fine for GSM networks...
Click to expand...
Click to collapse
Try bonestock. That's what I ran.
Sent from my ViperDinc
brymaster5000 said:
Try bonestock. That's what I ran.
Sent from my ViperDinc
Click to expand...
Click to collapse
I got that to work. Thank you! I later installed CM7 to try it out and surprisingly enough that didn´t work.
AOKP did for me-although they are both confirmed to be working with GSM? Anyway, I realized I never flashed gapps with the AOKP, so I tried to flash with the latest version (no coffee, late night) and ended up tweaking the install. Anyway, I re-flashed and I have to say that this setup (AOKP with Nova) is the slickest setup I´ve ever used! It´s been an intense couple days flashing ROM´s, reading about all the stuff that kept popping up, but then end result is so worth it!
Anyway, I´m off to go caress my telephone...oh yes.
authorama said:
I got that to work. Thank you! I later installed CM7 to try it out and surprisingly enough that didn´t work.
AOKP did for me-although they are both confirmed to be working with GSM? Anyway, I realized I never flashed gapps with the AOKP, so I tried to flash with the latest version (no coffee, late night) and ended up tweaking the install. Anyway, I re-flashed and I have to say that this setup (AOKP with Nova) is the slickest setup I´ve ever used! It´s been an intense couple days flashing ROM´s, reading about all the stuff that kept popping up, but then end result is so worth it!
Anyway, I´m off to go caress my telephone...oh yes.
Click to expand...
Click to collapse
Cool. Glad to help.
Sent from my ADR6350 using xda app-developers app
Hi there,
I am a so far satisfied owner of a G3 but since 10 days I have been having an issue with my G3 and I wanted to ask around if someone here has an idea or some thought that could help.
My situation is the following:
About 2 weeks ago I switched my mobile service provider. When my new SIM card from my new provider arrived I tried the SIM card in my G3 but there was just the massage "no sim card found" and no possibility to type in your PIN. So I thought maybe I got a defective SIM card, it happens. I ordered a new one but the problem remained with the new card in my G3 aswell, still no pssibility to type in my PIN. So I tried troubleshooting and started trying the SIM cards in diffrent phones. In other phones the SIM card from the new provider worked perfectly and I was able to type in my PIN like it should be. When I tried putting other SIM cards in my G3 (from my Mom, Dad etc. and also from different providers) none of them worked in my G3. Even my sisters SIM card from the same new provider AND she has also a G3. So far it seems that the my G3s SIM card reader is broken.
The weird thing is that when I put in my G3 my old SIM card from the old provider the prompt to type in my PIN appears as normal as ever. If I type in my PIN the phone accepts the PIN normally. There is just no reception which is normal because I am not with my old provider anymore. I also have to add that the phone appears not to have SIM lock. I bought it from a private seller but he bought the G3 with a vodafone contract and I was with O2 at that time and the phone worked perfectly. Just until I switched from O2 to Congstar (Telekom) the problem began.
So I thought I just send it back to LG because I still have warranty on the device. The phone is rooted so I need to admit that it was not that clever to send the phone in without rolling back the rooting. Today I got a letter from the repair service from LG with an estimate of cost which means no surprise, no warranty for me. You guess right, the reason is the rooting they write they need to change the whole mainboard. For me this sound like plain bull**** because on the document they send it seems like the first thing they check is a rooting and if the device is rooted then thats the cause. But ok it was pretty stupid from me not to unroot it, I know.
Now I wanted to ask you if someone had a similar problem with their G3 or has an idea what the cause could be. Like mentioned above with my old SIM card the phone worked normally. Just the new cards and all other cards, even another O2 card did not work. Is it possible that just one and only one SIM cards gets accepted from the phone?
Sorry for the long post. I am thankful for any advice.
Best regards,
Patrick
I'll have my phone back tomorrow. If someone still has an idea I would be very thankful about some thoughts or suggestions.
Thanks!
Gesendet von iPhone mit Tapatalk
It seems your phone is Sim locked.
You need to find the unlocking code that you need to put in the hidden menu.
Google for LG G3 Sim unlock.
Sent from my phone
Hi,
thanks for your reply! Iam not sure it is because of sim lock- Because the phone came with a vodafone contract but when I bought it I was with O2. And with my old sim card from O2 the phone worked perfectly. Weird is that when I put in a different O2 sim card the pin prompt also did not appear. Same with any other sim card ...
Thanks,
Patrick
Or did maybe someone have a similar experience with a different phone?
Gesendet von iPhone mit Tapatalk
Hi again,
I tried some more things but still nothing helped.
The things I tried were:
- unrooting the phone and factory reset
- reflash radios
- try completely diffrent rom (CM)
Still I have no idea what the cause could be. Maybe the sim card reader is just broken. Just weird that it reads my deactivated sim card.
I would really appreciate it if someone has an idea or some similar experience..
Thanks!
You can buy an unlock code for 3.5-4€ , works for any LG G3 variant
Try it
Ok, thanks! I will try it!
So I just looked at what I have to do and tried the combination 2945#*855# to see where I have to type in the code. The thing is when I choose any one of the appearing options like netlock etc. the phone says "this phone is permanently locked" and there is no possibility to type in any code...
How the hell is my phone completely locked...