I'll try to explain as best as possible. Im from portugal and i bought my desire (second hand) in ebay uk in february. When i recieved the phone I opened the box and I saw that there wasnt a invoice, not from the purchase between me and the seller but between the seller and the store where she purchased but also do not know if it was mandatory to include and also the thing that was least bothered at the time.
The phone came branded to t-mobile but i s-off and rooted, so it was not a problem.
The problem is that a few months back here the phone starts to reboot itself. I had to take the battery to stop. But starting from yesterday has worsened a lot, anything I do, the phone restarts and does nothing but this, sometimes he even starts but after entering the PIN, it restarts again. I know its a hardware problem more precisely the motherboard, right?
Already contacted the support of HTC in my country but they tell me to go to the store where purchased, and then they send it for repair. And this is a big problem because as you know I live in Portugal and I can not go to the store where the phone was purchased. Then they told me that I could send to the repair center in my country, out of warranty. Once i have investigated further the identity repairs in Portugal, I saw lots of complaints services, such as unresolved issues, products that come worse than when they were, high prices, etc. Anyway, I better not try their services.
The only solution is to buy another mobile phone, or is there a light at the end of the tunnel? I love this phone and I do not like the idea of having to buy another much more cheaper because I can not buy an equal or similar at the moment. And I'll be very frustrated when using it, after having the experience of using a Desire.
Thank you.
P.S: btw, who does the repairs in Portugal is the Arvato Services.
Anyone?....
try cyanogenmod - it's a faultless ROM.
If the issue persists then you may send it in for repair since I doubt there's anything else for it.
Sounds like the problem I had with my first Desire. It finally was a hardware problem and I got it replaced via my warranty.
In the first couple of weeks everything was fine but then it became really instable and rebooted in loops. Sometimes it run flawless for some hours and then again rebootet and rebootet. Partially even while booting, it restartet again. It became unusable and I had to send it in. Sorry to tell you that.
It was checked and replaced by Arvato Germany
Related
Experiencing sd card corruption issues I finally got fed up enough to phone O2 and complain.
I've spoken to the online side of things, their customer service dept say they've never heard of the problem, have no information from HTC regarding the fault, and certainly have no information as to a possible update on the way.
I spoke to the O2 shop that I purchased the handset from to be met with the same story - Hundreds of orbits sold at that store and not 1 complaint on record of the corruption issues. They are refusing to replace my orbit with another phone model from their range, saying that I have to go through the correct returns procedure first as follows :-
(1) Return the handset to O2 who will send the unit away for repair.
(2) If the unit cannot be repaired, they will replace it with an identical but brand new orbit.
Both of the above amount to the same thing, I need to go weeks without my phone (or a crap loan phone) only to end up with the same 'unfixable' problem either in an 'unfixed' returned existing handset or a brand new one with exactly the same issues because HTC haven't released the patch yet.
To top it off, I got given the "Remeber to back up your card on a regular basis using active sync" patronising speech, followed by "Is there anything else we can help you with today sir"
Is this now in 'trading standards' territory do you think ? I've been sold a phone that doesn't work as advertised, they wont fix it (because they cant yet) and wont replace it with a different phone.
Has anyone else been as far as trading standards (or your countries equivalent) ??
Hi Martina,
as well as you, I'm not really lucky with the HTC 3300 (Alias Arte200 alias O2 XDA).
In Germany, where you're dwell - as I assume, you can visit ya advocat to assign him with a "Gewährleistungsfall-Haftungsklage". A producer must have three trys /"Nachbesserungsversuche"/ until you may postulate your payed money back, if each try to repair fails.
For this you need an ministerial advisor who attests the irreparable OS-error of your XDA-Device. This should'nt be a problem in all to find a lot of persons that having the same problem ditto.
I wonder, if a producer like HTC may miss an error like this.
Next to some other stupid errors (active touchscreen while phoning aso.) this phone isn't really recommendable in my opinion.
Many HTC P3300 (and Orbit too) owners have the same problem with SD card. You could read more at http://forum.xda-developers.com/showthread.php?t=285511
HTC claims that they will roll WM6 ROM out at Jun 2007, but I don't know how about branded devices...
Hi. I just got my phone back from being repaired (faulting "n" key). I've noticed that when I have it connected to the comp that if I move it the connection is lost/resets (well, it tries to reset but kinda freezes mobile device center). Is it normal for the usb connection to be so loose? And yes, I am using the HTC extUSB cable.
Please, I hope you guys can help me with this because last time I went 3 weeks without it. I can't even remember if the problem existed before. I didn't even have the phone for 5 days before I took it back to be fixed. I hope not to have to take it back but it all depends on if this is normal or not.
Hola,
No, it´s not normal that behavior at all, it should be very smooth with WMDC
I am sure you already tried a hard reset right?
by the way, where you got your TP2 in Mexico and how much you pay for it?
Saludos,
Sorry it took so long to respond. Wanted to verify, etc. I have absolutely no idea what it happened and still looking into it.
And as for where I got it I got it through a local business called Ibushak. I found them on Mercadolibre (for those reading not from Mex it's the Latin American extension of ebay). I liked the fact that they were in the city as it always makes me feel more comfortable but they were horrible service. While they had the phone the screen was scratched and there seem to be personal calls and an sms whilst it was supposedly in warranty, supposedly in the country of origin. I paid like 670US or 590 plus tax (9500 pesos). Not too bad considering what it would have cost to import (tax plus shipping) and I do prefer it to the US versiosn I've seen except maybe the AT&T one (though I love the Telus one and kinda like the Verizon).
Hi everyone,
So I have to share my horror story with you all for you to understand how customers can be royally messed with.
This is not a "get back at them" thread but mostly a place where we can post our stories with issues we had and where I can direct you to a Facebook page where everyone can go make their stories public and so we can make them increase their standards of customer service and warranty.
So here is my story with HTC:
N.B. None of our phones are rooted and only her's was SIM unlocked via a code we purchased.
So since December 2011, my girlfriend (Phone B) and I (Phone A) have both been using HTC Desire Z sold by Bell Canada. I am a Bell user and she is a Rogers user. Mine was bought under my contract and her's was bought by someone else who got a contract to get the phone but sold the phone brand new and gave me the receipt.
So we had been using our phones without any problems until I started experiencing issues in July 2011. The screen was not responding and I had to send it (A) for repairs. It was returned and was used without any issue until the next problem popped up (keep reading).
In December 2011, I decided to send my girlfriend's phone (B) since she had been complaining that her earpiece was crackling. So in December, I sent the phone.
I leant her my phone for the time her's was under repair. One night, my phone froze when she loaded a PDF. It restarted fine but the next morning, it was stuck at the HTC screen (A).
I called Bell. In Canada, it turns out carriers are responsible for handling the warranty so they consider that if you are not a customer under the carrier, you can't avail yourself of the manufacturer's warranty. This makes absolutely no sense but just another way of licking up customers with their companies.
I called HTC USA (as HTC doesn't have any offices in Canada) and fought for an hour until they transferred me to a repair unit. With them, they told me that the phone was still under warranty and gave me a work order to send to the subcontractor responsible for repairs.
I sent phone A for repairs. In the meantime, phone B was returned. We sent phone B for repairs unlocked and they returned it locked (new IMEI). I paid to get it unlocked and my girlfriend started using it. She told me that it rebooted every 2 minutes. I took a video of it and it is pretty ridiculous. With a Rogers SIM, it reboots every 2 minutes, without a SIM, it reboots every 15 or so. I'm now going to have to send phone B for repairs again and cross my fingers that it doesn't fail again.
Now the pièce de résistance is coming up. I just received a call from the repair company and they are asking 200$ to fix phone A. They consider that a phone under warranty with a work order and sent because of random software failure needs 200$? What is this?
Posted my story on the HTC Canada facebook page and guess what? INSTANT DELETE! Because of this, I started my own Facebook page. We are customers, I bought not 1 but 2 phones from them and look at what they do!
So here it is, the facebook page where all of you should post your stories:
http://www.facebook.com/pages/HTC-Ce...751052?sk=wall
If it gathers wind, we might finally get some real help from HTC. I was a BIG fan of them. Until they fix this mess, NEVER again will I buy or advise anyone to buy their products!
Thank you and sorry for the long post.
Show some support and share your stories, the more posts there are, the more likely they are to help us.
Wow that sucks sorry, but if your these forums why not do all the software fixes yourself?
Yeah I totally understand your point of view. I rooted my Dream in the past and now the Galaxy Nexus but my girlfriend's, I thought, didn't need to be rooted.
Plus, when they are under warranty then I don't see why risk bricking it (if you're good enough, it shouldn't happen) but now that they will be out of warranty, I will root and unlock them for sure.
The only problem is when being repaired, they are updated to the most recent firmware so it makes it a bit harder to root.
Apart from that, the phone that is stuck on the HTC screen is S-ON and is not USB debugging since she had factory reset it herself. Makes it inaccessible from my knowledge right?
The other one is still under warranty and is the one that is rebooting constantly. I don't know whether I'm better off rooting it and installing another firmware or having it corrected by them. It should work out of the box no? Am I being unreasonable for expecting my phones to work? I am also not the first one to experience this, plenty of threads seen on this and other websites...
Anyways thanks for your reply.
HTC Netherlands did a great job for me!
The power-button was not working anymore after the phone fell on the ground. I told them that I want it to be fixed, if it was not getting too expensive. They fixed it and did not charge a penny!
Yeah pven, I guess we should be unbiased and present both sides, fairer that way.
But my case is particularly bad. I ended up rooting her phone and installed the most recent build of cyanogenmod. It rebooted once since but another issue has appeared. When she presses the power button, it locks the screen but sometimes it is actually powered off and needs to go through a short boot process to get back to the home screen.
Also, the phone had been sent to repair the speaker. Turns out they changed the whole board and the speaker isn't fixed. I'll have to put it back to stock ROM, put the original hboot, and unroot it in order to send it back to get it repaired twice.
Surprised she doesn't want to give up on it... after all that has happened, I wouldn't be surprised if would simply forsake HTC altogether... She had an HTC Touch Pro 2 and didn't really like it either so I'm out of options...
As for my DZ, the situation is being corrected with HTC and their contractor. I'm hoping for positive news but it seems it would be going my way. I have a bunch of emails from HTC support that has it going my way at least (them saying it's covered but not for out of warranty damage and a faulty board is not out of warranty damage).
Bottom line, I will think twice before buying a non-nexus device. My Gnex is working like a charm! Too bad the unstable software out-shadowed the amazing hardware of the DZ.
Oh man, this is interesting, i have got my htc phone repaired in China, and all those workers act really nice
Hey guys,
I'm with Vodafone UK (notorious for their bad signal coverage) but this morning when I woke up, my HOX has had absolutely no signal.
I've tried everything I can think of to resolve the issues, standard restart, hard restart, removing the sim card etc. but to no avail.
I also wondered if it was maybe Vodafone having a bad day too and asked my friends who are also with them, if they had any signal. They all have full signal.
Then i checked the settings on my device, phone identity.
For some reason, the IMEI, IMEI SV, IMSI and phone number are now all unknown. I'm not really sure what this means, but I know they normally have something underneath them.
This has led me to believe its an issue with my sim card/contract whatever... maybe I haven't paid my contract so Vodafone cut me off, went online and checked. Everything has been paid for.
Got any suggestions as to whats wrong and how I can resolve this please?
Hi,
I had a similar problem (also on Vodafone, but it may just be coincidental). I had no signal for a couple of days and thought it was due to a screw up during my number porting from O2.
Anyway, after 2 days of calling customer services and having my SIM swapped twice I went into the store and they replaced my phone. It's fine now.
Funny enough I also woke up to phone having zero signal, but am with o2. After 1min or even less signal came back.
just got off the phone to the Vodafone people.
After trying my sim card in my friends Vodafone HOX (black), I got signal. This has led me to believe its a hardware issue, but despite this the phonerep still insisted it might be a software issue (I have the latest OTA update, same as my friend and his is fine? NB: his device doesnt have the flicker issue unlike mine).
Will have to visit the local store to have the shop monkey tell me the dreaded, "we'll have to send it away for repair" probably. If this is the case, the phonerep said I would probably have to pay for any repairs/new handset as I dont have insurance. Is that fair because I'm still well within warranty..?
Sounds about right, if you within your 28 days you can ask for a replacement. As per rules. Even HTC say to replace. Anything after 28 days needs to be sent to HTC for repair. You shouldn't have to pay for any repairs it should be covered under warranty. They can refuse or charge if you have tampered with it, as in did the HTC unlock and installed a custom rom.
See what the shop says, if HTC do charge then kick up a big fuss.
No issues with my vodafone sim in mine, however had terrible issues with GG, kept losing sim card I assumed it was a faulty sim card causing the issues.
Hey there, my girlfriend is on Vodafone with an iPhone 4S, she lost her signal yesterday morning and still hasn't had it back bar a five minute window this afternoon. she lives near a place called Devizes (its in Wiltshire) but her mum had it back from last night, I don't know anyone else on Vodafone so I don't know how far it has spread.
Edited to add: you can check for reported signal/mast issues here (http://forum.vodafone.co.uk/t5/Faults-Board/bd-p/69) the bit on the right of the first set of numbers in the thread title is the start of the postcode for the area the mast is based.
Think I'm a few days past the 28 days, just my luck! And I haven't done anything to the phone whatsoever, everything is stock.
More evidence that something's gone wrong... After leaving it on charge all night (as per), the battery has dropped from 100% to 14% in the space of 4 hours with just some casual wifi usage. It's also extremely quick to heat up now, and thats just from leaving it on charge.
If they make me pay for a blatant hardware issue I will kick up a massive fuss. Why should I pay to have the manufacturer fix a phone that has clearly been made to an unsatisfactory level?
Model H815, bought the device at launch. From UK.
So a couple weeks ago I was messing around with rooting and all that, managed to flash a bad file and ended up in a boot loop. Fixed it using LG Bridge, flashed all the right files and was running a rooted device fine.
Then maybe a week after that whilst just using the phone normally, it freezes, the speakers make a weird buzzing noise and then the phone turns off. Ever since it has been bootlooping. I tried fixing it using LG Bridge again, using the 'Update Error Recovery' option with the device in download mode, it says it was successful but the device still bootloops.
Not sure what to do? Will LG replace the board if it is a hardware fault even though the bootloader is unlocked? I may have also taken the phone apart with the intention of baking it, but never did. Would they be able to tell that I did that and then not repair it?
How much would a repair cost if for some reason it wasn't covered? What's the best way to get it repaired? I got it on contract from O2.
Also, if anyone knows where I can buy a motherboard that would be great, as I'd rather just repair it at home instead of sending it off to LG not knowing if they are going to charge me or not.
Thanks in advance.
It is caused by hardware fail, not by you.
Some people admitted that LG repaired their phone with unlocked bootloader, no luck for me, trying to argue with them.
They'll give you a number to SBE (Their 3rd party repair service), again few people admitted that they repaired their phones for freaking free. No luck for me as well here. They've said "It's unprofitable for them to repair it". I actually think they are retarded, thats a quote of first 2 sentences from their response to me: "hank you for your email. If your handset is still in warranty we would ask that you contact LG customer services for further advice, as we only carryout non warranty repairs on behalf of LG. If your handset is out of warranty by date unfortunately we may be unable to offer a viable repair solution." - WTF is that?
Lastly there is no official place where you can buy a mobo, asked LG about 2 weeks ago - no response...