Orange has now stopped replacing HTC handsets that have the reboot issue. due to the amount being taken back. I don't know if other networks are also putting a stop to this . HTC are now working on a update for all HTC one x devices to fix the problem. There was talk about HTC doing a call back on all devices but due to the state HTC are currently in it was decided it would be better for the company to try and fix through a software update
I note to any orange customers wanting a replaced phone under warranty please don't tell them its rebooting as orange will not take the phone back.
I send my apologies to all admins and mods if this info is in the public domain and a post has been made already. I understand their are some other people who come on.here who work for either HTC or other networks
Posted from my HTC one x by an HTC employee who is not best please with the company he works for
And that's why I left orange 10 years ago. Furthermore, they can't do that, if your orange branded 1x is faulty and they won't replace it, go to court and take them for costs and loss of earnings as well.
So orange believe that if you have a faulty handset they do not have to replace it as an update is in the works?
I'm afraid that's not how it works orange...
We all know by law anything we buy has to be as described and fit for perperce
An 1x rebooting does not fit this and yes of course it should be swapped without any questions
I cannot speak on behalf of orange but I can tell you what I was told. Don't just blame orange though it might be other networks and it may have also been a direct request from HTC . The info I was told about the update HTC customers are having came from an email at the office the info I had about orange came from the Burton on Trent orange store when i visited them with my own faulty handset not due to rebooting but do to the handset not taking a charge. I was told I quote its a good job you did not have a phone that was rebooting as we are no longer taking these. I did not ask why but I can guess why
Have we got a linky or other 'proof' of this?
No disrespect to the OP, he may just be passing on info he has heard…. but are the guys who told him this info correct? Cos, lets face it, ALL staff who work in mobile phone shops KNOW everything about what is happening everywhere in their company, dont they.
Steve
no disrespect taken Tomo
I have no links or anything to the info i have just given. Its not offical. HTC i guess will make an offical statment when they want to. But i can give you my world and thats all.
as for orange
I cannot speak on their behalf but pass info on what i was told by the store i went to.
I guess some one could phone orange and ask them if they are still doing swaps for duff phones. i think it stinks myself if they are not giving replacments for phones rebooting.
Yeah I'm not gonna believe it until HTC says it, because retailers are required by law to replace phones or refund them...
Hello to all
It looks like HTC has now realised the new update I've already had. Message come through on my phone its downloaded and installed ok . Just hope it fixes any problems with your one x
Related
Experiencing sd card corruption issues I finally got fed up enough to phone O2 and complain.
I've spoken to the online side of things, their customer service dept say they've never heard of the problem, have no information from HTC regarding the fault, and certainly have no information as to a possible update on the way.
I spoke to the O2 shop that I purchased the handset from to be met with the same story - Hundreds of orbits sold at that store and not 1 complaint on record of the corruption issues. They are refusing to replace my orbit with another phone model from their range, saying that I have to go through the correct returns procedure first as follows :-
(1) Return the handset to O2 who will send the unit away for repair.
(2) If the unit cannot be repaired, they will replace it with an identical but brand new orbit.
Both of the above amount to the same thing, I need to go weeks without my phone (or a crap loan phone) only to end up with the same 'unfixable' problem either in an 'unfixed' returned existing handset or a brand new one with exactly the same issues because HTC haven't released the patch yet.
To top it off, I got given the "Remeber to back up your card on a regular basis using active sync" patronising speech, followed by "Is there anything else we can help you with today sir"
Is this now in 'trading standards' territory do you think ? I've been sold a phone that doesn't work as advertised, they wont fix it (because they cant yet) and wont replace it with a different phone.
Has anyone else been as far as trading standards (or your countries equivalent) ??
Hi Martina,
as well as you, I'm not really lucky with the HTC 3300 (Alias Arte200 alias O2 XDA).
In Germany, where you're dwell - as I assume, you can visit ya advocat to assign him with a "Gewährleistungsfall-Haftungsklage". A producer must have three trys /"Nachbesserungsversuche"/ until you may postulate your payed money back, if each try to repair fails.
For this you need an ministerial advisor who attests the irreparable OS-error of your XDA-Device. This should'nt be a problem in all to find a lot of persons that having the same problem ditto.
I wonder, if a producer like HTC may miss an error like this.
Next to some other stupid errors (active touchscreen while phoning aso.) this phone isn't really recommendable in my opinion.
Many HTC P3300 (and Orbit too) owners have the same problem with SD card. You could read more at http://forum.xda-developers.com/showthread.php?t=285511
HTC claims that they will roll WM6 ROM out at Jun 2007, but I don't know how about branded devices...
Hi everyone,
So I have to share my horror story with you all for you to understand how customers can be royally messed with.
This is not a "get back at them" thread but mostly a place where we can post our stories with issues we had and where I can direct you to a Facebook page where everyone can go make their stories public and so we can make them increase their standards of customer service and warranty.
So here is my story with HTC:
N.B. None of our phones are rooted and only her's was SIM unlocked via a code we purchased.
So since December 2011, my girlfriend (Phone B) and I (Phone A) have both been using HTC Desire Z sold by Bell Canada. I am a Bell user and she is a Rogers user. Mine was bought under my contract and her's was bought by someone else who got a contract to get the phone but sold the phone brand new and gave me the receipt.
So we had been using our phones without any problems until I started experiencing issues in July 2011. The screen was not responding and I had to send it (A) for repairs. It was returned and was used without any issue until the next problem popped up (keep reading).
In December 2011, I decided to send my girlfriend's phone (B) since she had been complaining that her earpiece was crackling. So in December, I sent the phone.
I leant her my phone for the time her's was under repair. One night, my phone froze when she loaded a PDF. It restarted fine but the next morning, it was stuck at the HTC screen (A).
I called Bell. In Canada, it turns out carriers are responsible for handling the warranty so they consider that if you are not a customer under the carrier, you can't avail yourself of the manufacturer's warranty. This makes absolutely no sense but just another way of licking up customers with their companies.
I called HTC USA (as HTC doesn't have any offices in Canada) and fought for an hour until they transferred me to a repair unit. With them, they told me that the phone was still under warranty and gave me a work order to send to the subcontractor responsible for repairs.
I sent phone A for repairs. In the meantime, phone B was returned. We sent phone B for repairs unlocked and they returned it locked (new IMEI). I paid to get it unlocked and my girlfriend started using it. She told me that it rebooted every 2 minutes. I took a video of it and it is pretty ridiculous. With a Rogers SIM, it reboots every 2 minutes, without a SIM, it reboots every 15 or so. I'm now going to have to send phone B for repairs again and cross my fingers that it doesn't fail again.
Now the pièce de résistance is coming up. I just received a call from the repair company and they are asking 200$ to fix phone A. They consider that a phone under warranty with a work order and sent because of random software failure needs 200$? What is this?
Posted my story on the HTC Canada facebook page and guess what? INSTANT DELETE! Because of this, I started my own Facebook page. We are customers, I bought not 1 but 2 phones from them and look at what they do!
So here it is, the facebook page where all of you should post your stories:
http://www.facebook.com/pages/HTC-Ce...751052?sk=wall
If it gathers wind, we might finally get some real help from HTC. I was a BIG fan of them. Until they fix this mess, NEVER again will I buy or advise anyone to buy their products!
Thank you and sorry for the long post.
Show some support and share your stories, the more posts there are, the more likely they are to help us.
Wow that sucks sorry, but if your these forums why not do all the software fixes yourself?
Yeah I totally understand your point of view. I rooted my Dream in the past and now the Galaxy Nexus but my girlfriend's, I thought, didn't need to be rooted.
Plus, when they are under warranty then I don't see why risk bricking it (if you're good enough, it shouldn't happen) but now that they will be out of warranty, I will root and unlock them for sure.
The only problem is when being repaired, they are updated to the most recent firmware so it makes it a bit harder to root.
Apart from that, the phone that is stuck on the HTC screen is S-ON and is not USB debugging since she had factory reset it herself. Makes it inaccessible from my knowledge right?
The other one is still under warranty and is the one that is rebooting constantly. I don't know whether I'm better off rooting it and installing another firmware or having it corrected by them. It should work out of the box no? Am I being unreasonable for expecting my phones to work? I am also not the first one to experience this, plenty of threads seen on this and other websites...
Anyways thanks for your reply.
HTC Netherlands did a great job for me!
The power-button was not working anymore after the phone fell on the ground. I told them that I want it to be fixed, if it was not getting too expensive. They fixed it and did not charge a penny!
Yeah pven, I guess we should be unbiased and present both sides, fairer that way.
But my case is particularly bad. I ended up rooting her phone and installed the most recent build of cyanogenmod. It rebooted once since but another issue has appeared. When she presses the power button, it locks the screen but sometimes it is actually powered off and needs to go through a short boot process to get back to the home screen.
Also, the phone had been sent to repair the speaker. Turns out they changed the whole board and the speaker isn't fixed. I'll have to put it back to stock ROM, put the original hboot, and unroot it in order to send it back to get it repaired twice.
Surprised she doesn't want to give up on it... after all that has happened, I wouldn't be surprised if would simply forsake HTC altogether... She had an HTC Touch Pro 2 and didn't really like it either so I'm out of options...
As for my DZ, the situation is being corrected with HTC and their contractor. I'm hoping for positive news but it seems it would be going my way. I have a bunch of emails from HTC support that has it going my way at least (them saying it's covered but not for out of warranty damage and a faulty board is not out of warranty damage).
Bottom line, I will think twice before buying a non-nexus device. My Gnex is working like a charm! Too bad the unstable software out-shadowed the amazing hardware of the DZ.
Oh man, this is interesting, i have got my htc phone repaired in China, and all those workers act really nice
Hi all .. i had iphone 4s which i exchanged with someone via gumtree with one x. the phone was locked to three and was new. so i unlocked it today via unlocksaver.com
i entered the code they gave me and it searched for something then it said successful but when it restarted it is saying IMEI locked in the place where it shows carrier in notification tray. what does that mean? i dont understand is it blacklisted? or is it not unlocked properly? i noticed i tried to restart it 2 or three times and it did got a signal once then again it says imei locked
The only way a phone will get blocked is if the owner reports it being stolen/lost
You could be a victim of crime if bought on second hand market as the owner is probably doing insurance scam.
are u from denmark then post eng and danish
Not had the same issue but saw something in the forum. Try this:
Go to menu settings then power and untick fast boot. Restart phone and see what that does if it works tick fast boot back
Sent from my HTC One X using XDA
Sometimes it just says no service but sometimes it says imei locked .. i am worried my phone has no signal does it has anything to do with that unlock code i purchased?
If the phone is blocked (the imei) from the carrier for being stolen or lost, your sim should work for like 5 minutes before it gets locked, this meens you can make phone calls or send sms in the first 5 minutes before it gets locked.it is how much time your phone needs to send the imei number to your carrier so they can check if it is ok or if it is been stolen/lost. You can go at this website http://www.amta.org.au/pages/amta/Check.the.Status.of.your.Handset and check the status of your imei, it is for Australia but try to find the service/website for your country.
Sent from my HTC One X using XDA
My brand new sim free One X did this when I first tried to use it - called retailer to exchange it - they suggested a hard reset (keep power button held for 10 secs +) and that fixed the problem for me. Worth a try?
Sent from my HTC One X using xda premium
tbh if you have been stung by this person with a stolen handset i would return the favor and report the iphone stolen, but dont do it until you have comfermed that he has done this.
sounds like the typical insurance scam to me.
audiobookman said:
tbh if you have been stung by this person with a stolen handset i would return the favor and report the iphone stolen, but dont do it until you have comfermed that he has done this.
sounds like the typical insurance scam to me.
Click to expand...
Click to collapse
yeah get that iphone Blocked ASAP
nickhuk said:
yeah get that iphone Blocked ASAP
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Click to collapse
don't ..
if you can't get ahold of this guy anymore he probably sold the iphone to someone else and then that guy would be in the same situation as you
engwee said:
don't ..
if you can't get ahold of this guy anymore he probably sold the iphone to someone else and then that guy would be in the same situation as you
Click to expand...
Click to collapse
thanks for replies people... i did manged to get in contact with that person and realy tried to help me alot but the wiered thing is when i got home and tried to turn on phone after 12 hours or soething the phone was working and i felt embarresed taht i bloked iphone and that guy had no intention of that but there was realy something wrong with my phone. its fine now :/
My One X had the exact same problem, took it back to the store i got it from and they changed it for a new one which worked fine.
Seems it may be a problem with the phone rather than a dodgy seller as mine came from Carphone Warehouse
What a cruel joke...after a week I get mine from expansys and I am getting IMEI locked contact customer care!!!! Aghhhh...
Please tell me there is another solution to resolve this aside from RMA and more waiting?
Damn...
Moderator Information,
I have closed this thread as we do not allow the discussion of changing or editing IMEI numbers. I am afraid the best thing you can do is try to find the person who sold you the phone and report the issue to them.
Many thanks,
Stephen
Hello,
I have found various ads on ebay.co.uk with users selling htcs that are not functional to UK (It's shows no service when inserting a sim card in UK) but are functional to the rest of the world, or so they claim. How can this be true? Anybody knows anything about this? Please follow these links and have a look if you wanna help. Should I bid on them in order to use them in europe (not uk)? Can they be stolen or ?
http://www.ebay.com/itm/HTC-One-X-3...=487860465136872654&pid=100015&prg=1006&rk=1&
and
http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=140793541131&ssPageName=ADME:X:RTQ:GB:1123
I strongly recommend that you do not buy one of these. They are likely to be phones that have been lost or reported stolen and the IMEI has been blocked by the network operator. Network operators share the block between all carriers here in the UK and most of Europe I believe. I would steer well clear personally.
Those phones are either stolen or written off by an insurance company.
If it sounds too good to be true, it usually is.
Stay away.
Sent from my HTC One X
Thank you for the replies. I will stay away.
For the record this is the reply I got "as i have stated on the listening i had bought this for me to use, and is open to all network, some how the network has been locked in for uk use, but it dose work other part of the world with any Sim card you put in.
many thanks"
tzic said:
Thank you for the replies. I will stay away.
For the record this is the reply I got "as i have stated on the listening i had bought this for me to use, and is open to all network, some how the network has been locked in for uk use, but it dose work other part of the world with any Sim card you put in.
many thanks"
Click to expand...
Click to collapse
Anyone with half a brain that had had their phone locked for no reason would be straight on the phone to their network operator and going berserk! I would never just accept that "Oh, my network's barred my phone, oh well guess I'll just sell it then". Yeah right, pull the other one!
Parva4 said:
Anyone with half a brain that had had their phone locked for no reason would be straight on the phone to their network operator and going berserk! I would never just accept that "Oh, my network's barred my phone, oh well guess I'll just sell it then". Yeah right, pull the other one!
Click to expand...
Click to collapse
agreed... stay away from it OP...sure you can find a deal which does not mean you get ripped off.
As a general consensus, if a phone is barred in the UK it will work abroad, if a phone is barred in Turkey it'll work in the UK.
All barred phones emit a signal and when you enter a UK sim it checks it against the database and it will know it's barred.
2 main reasons why a phone could be barred, 1) It's stolen 2) It's been insurance scammed. Either way if you are the legit holder of a barred phone the only way it would have been barred is if you insurance scammed it yourself, or you bought the phone privately and it was stolen/scammed and it got barred whilst in your possession without realising it was either.
This happened to my sister, the SGS2 she bought privately was listed due to an insurance scam, although it wasn't blocked the IMEI had been listed which was odd!
Stay away, these days phones are smuggled out of the country for illegal purposes.
STAY AWAY. It will do you more harm than good.
it will be better to not buy HTC!!! totally crap!! used my NEW HTC ONE X for only 10 days. it its bricked itself. lcd quolity is poore!!
real77055 said:
it will be better to not buy HTC!!! totally crap!! used my NEW HTC ONE X for only 10 days. it its bricked itself. lcd quolity is poore!!
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Click to collapse
And this is the whole reason threads like this one should not be opened. Attracts all kinda idiots. If you have an expensive toy do bit research first before start messing with it. Cause most of the times users like to be spoonfed with info on how to do things. Basically if you do not know what your doing get an iPhone instead and troll away from here
Sent from my HTC One X using Tapatalk 2
Goku80 said:
And this is the whole reason threads like this one should not be opened. Attracts all kinda idiots. If you have an expensive toy do bit research first before start messing with it. Cause most of the times users like to be spoonfed with info on how to do things. Basically if you do not know what your doing get an iPhone instead and troll away from here
Sent from my HTC One X using Tapatalk 2
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Click to collapse
maybe your idiot but not me!!!!!\i know what to do with my phone !!im using android phone mor than 2 years! i'm very well experienced!!! and you can confirm that yellow dots in lcd is my foult???? the phone bricked by itsself. also my friend phone bricked(it was stock htc nothing changed!!) totally crap not a phone!! and be a little bit quite with your words!!
Guys please stop flaming, I got my answer!
real77055 said:
maybe your idiot but not me!!!!!\i know what to do with my phone !!im using android phone mor than 2 years! i'm very well experienced!!! and you can confirm that yellow dots in lcd is my foult???? the phone bricked by itsself. also my friend phone bricked(it was stock htc nothing changed!!) totally crap not a phone!! and be a little bit quite with your words!!
Click to expand...
Click to collapse
of course mate you know what you are doing with your phone..just with the way you come out with your answers says what kinda person you are. regarding the OP i am sorry for the rant was not mean't for you..just saying with opening threads like this one you attract all kinda trolls...Like i said no way a phone can get bricked by itself as it is always down to a user fault. yellow spots on lcd then fine but just return it back instead of moaning...
anyways said what i said...
Hi guys,
2 weeks ago problems were started to appear with my HOX screen.
One little burn black pixel in the top right screen.
And a orange color sign in the button left corner of the screen. (gets worse as my device getting hotter)
I called HTC customer service in UK,
They told me that since im from Israel there is no official lab of HTC here, so I need to ship my device to Greece.
The thing is that my HOX is hacked and RELOCKED, i changed roms etc...and I told it to the guy in the customer service.
just to check if it still fine (after all thats a hardware problem and not software)
He told me its cancel the warranty and they cant fix the screen for me... only if ill add something like 400-600 euro for they to change the proccesor.
Its really sucks!
I paid so much for a high-end device and I need to have this issue's?!
why samsung s3 dosent need to face those kinds of problems? (not to mention that samsung have a offical lab in Israel and they dont need to send it to Greece!)
Anyway another israeli friend told me that he also was in the same situation like I, and he send hes device without telling hes device was jail break. They fix it!
Apparently its not HTC themself in greece, he got latter with the device after they fix and everything was written there in greek and a name of a company was something diffrent.
nothing about HTC.
So i guess they just fixing without really cheak if the phone was hacked. Maybe they dont care.
its just another company that works with HTC.
The thing is I already told the guy in the customer service that the phone is hacked and I gave him my IMEI nummber.
It means that there is no way back? they know not that my specific phone is hacked in their computers?
Or can I call again as ''another customer'' tell them my problems is the screen without mention the jailbreak, and send my phone anyway to Greece.
What do you guys think?
I am already with stock rom and the phone is RELOCKED.
I'll make it short for you.
If you can talk to the retailer you might have yourself a chance. Given that you are in Israel. Scratch that.
The 2nd option and the best one is s-offing your device than changing your phone's state as "LOCKED". Anyway, this isn't possible because there is no public way to achieve this. So, either your have to wait or forget this option. By the way, I don't know when we might get s-off or even if it possible (software wise).
Here now we get to the 3rd option:
First, no a customer service can't and won't be able to invalid your warranty just by talking to him/her.
Second, it will depends on the person who checks your phone in HTC. If he/she is lazy or an easy good natured person. He or she will fix it. DONE. For your information, if they connected your phone to a computer and the boot loader is "RELOCKED" they have an app which will indicate your phone as ROOTED/WARRANTY VOID. Also, I think HTC charges money if you wants to return your phone back to you (in case of warranty is voided).
You might be wondering why HTC asked a lot of money, they need to change your motherboard to lock it(Stupid HTC policy to be honest & they can lock it by other means).
Last option you have, is to find a good service center whom will replace only the screen for you. This will cost you less than what HTC will ask for.
note: I am ignoring the sgs3 part.
Good Luck
There is an oficial lab and importer in Israel. Google for Touch Group. They are located in Hertslia pituah
Sent from my GT-I9100 using xda app-developers app