Develop Bugs

[Q] HTC Desire LOST...

Hi. Somebody stolen my HTC Desire. How can I block it using IMEI. If it is already locked, is it international? I want to block it completely so that somebody can no longer use the phone. If it is possible to brick it remotely i would really appreciate it... I reported this to HTC but can't since it requires serial number that can be found on the phone itself. I worked hard just to buy it. Please do me a favor. please... i have been crying all day because of it. Please tell me how? I got the box with me... Thanks...

First of all, stop crying.
Second, the IMEI is (at least on mine) also on the box.
Third, report it to the police and hope they find it.
That is all you can do. Sorry for your loss and I hope you/they find it. I know about a case when an iPhone was stolen and was returned to the owner in like a month. So lets hope for the best.

Moved to Q&A as not development.
Second, stop crying, as said above. There's nothing we can do now it's gone, but the serial number is on the white sticker on the box, and begins HT99xxxxxxxx usually.
Report the theft to the police, and get it recorded. To block the IMEI, you will need to tell your network.
Was the SIM in the phone when it happened? If so, you NEED to tell your network ASAP, as you are liable for all calls made until you tell them and they cancel the SIM. They can bar the IMEI when you call.
As for it being international, there's no one database for this, so the phone may be usable outwith the country, but you likely won't get it back.
Did you install WaveSecure or anything like that on it? That would let you track it using the GPS and wipe the data.
Sorry to hear of your loss.
Phone your network now if not already done

It's for situations like this that i would really appreciate if HTC gave us the new SenseUI and give us access to to the webpage as well...

Thanks for transferring the thread. Here's in Philippines, the cost of HTC Desire is expensive especially for my type of job. I can't really help it but cry. Maybe its just natural for a typical woman eh? Sigh... Can't even sleep. Well, my sim is just a prepaid. And I have not installed WaveSecure or anything else. When I realised that my phone is missing, I can no longer call it. It may have been shut down already. Got my EMEI now from the box. Now I don't know what to do from here. Maybe reporting this to HTC would help?

I don't think HTC can help, I just know you should call
1. your mobile operator
2. police
and let it go. If it comes back, great. If not, you'll get another one, even better one

Are you insured ? In Denmark we have a household insurance that covers thefts like this ?
The worst part is the data and accounts that someone else has access to now. I suggest changing your gmail/google passwords as well as long in to google checkout and remove any existing credit cards
Likewise - try calling your insurance company - just might be lucky and they will cover it ?
/Smirge

[Q] How was your experience with HTC repairs and support? Facebook page created!

Hi everyone,
So I have to share my horror story with you all for you to understand how customers can be royally messed with.
This is not a "get back at them" thread but mostly a place where we can post our stories with issues we had and where I can direct you to a Facebook page where everyone can go make their stories public and so we can make them increase their standards of customer service and warranty.
So here is my story with HTC:
N.B. None of our phones are rooted and only her's was SIM unlocked via a code we purchased.
So since December 2011, my girlfriend (Phone B) and I (Phone A) have both been using HTC Desire Z sold by Bell Canada. I am a Bell user and she is a Rogers user. Mine was bought under my contract and her's was bought by someone else who got a contract to get the phone but sold the phone brand new and gave me the receipt.
So we had been using our phones without any problems until I started experiencing issues in July 2011. The screen was not responding and I had to send it (A) for repairs. It was returned and was used without any issue until the next problem popped up (keep reading).
In December 2011, I decided to send my girlfriend's phone (B) since she had been complaining that her earpiece was crackling. So in December, I sent the phone.
I leant her my phone for the time her's was under repair. One night, my phone froze when she loaded a PDF. It restarted fine but the next morning, it was stuck at the HTC screen (A).
I called Bell. In Canada, it turns out carriers are responsible for handling the warranty so they consider that if you are not a customer under the carrier, you can't avail yourself of the manufacturer's warranty. This makes absolutely no sense but just another way of licking up customers with their companies.
I called HTC USA (as HTC doesn't have any offices in Canada) and fought for an hour until they transferred me to a repair unit. With them, they told me that the phone was still under warranty and gave me a work order to send to the subcontractor responsible for repairs.
I sent phone A for repairs. In the meantime, phone B was returned. We sent phone B for repairs unlocked and they returned it locked (new IMEI). I paid to get it unlocked and my girlfriend started using it. She told me that it rebooted every 2 minutes. I took a video of it and it is pretty ridiculous. With a Rogers SIM, it reboots every 2 minutes, without a SIM, it reboots every 15 or so. I'm now going to have to send phone B for repairs again and cross my fingers that it doesn't fail again.
Now the pièce de résistance is coming up. I just received a call from the repair company and they are asking 200$ to fix phone A. They consider that a phone under warranty with a work order and sent because of random software failure needs 200$? What is this?
Posted my story on the HTC Canada facebook page and guess what? INSTANT DELETE! Because of this, I started my own Facebook page. We are customers, I bought not 1 but 2 phones from them and look at what they do!
So here it is, the facebook page where all of you should post your stories:
http://www.facebook.com/pages/HTC-Ce...751052?sk=wall
If it gathers wind, we might finally get some real help from HTC. I was a BIG fan of them. Until they fix this mess, NEVER again will I buy or advise anyone to buy their products!
Thank you and sorry for the long post.
Show some support and share your stories, the more posts there are, the more likely they are to help us.

Wow that sucks sorry, but if your these forums why not do all the software fixes yourself?

Yeah I totally understand your point of view. I rooted my Dream in the past and now the Galaxy Nexus but my girlfriend's, I thought, didn't need to be rooted.
Plus, when they are under warranty then I don't see why risk bricking it (if you're good enough, it shouldn't happen) but now that they will be out of warranty, I will root and unlock them for sure.
The only problem is when being repaired, they are updated to the most recent firmware so it makes it a bit harder to root.
Apart from that, the phone that is stuck on the HTC screen is S-ON and is not USB debugging since she had factory reset it herself. Makes it inaccessible from my knowledge right?
The other one is still under warranty and is the one that is rebooting constantly. I don't know whether I'm better off rooting it and installing another firmware or having it corrected by them. It should work out of the box no? Am I being unreasonable for expecting my phones to work? I am also not the first one to experience this, plenty of threads seen on this and other websites...
Anyways thanks for your reply.

HTC Netherlands did a great job for me!
The power-button was not working anymore after the phone fell on the ground. I told them that I want it to be fixed, if it was not getting too expensive. They fixed it and did not charge a penny!

Yeah pven, I guess we should be unbiased and present both sides, fairer that way.
But my case is particularly bad. I ended up rooting her phone and installed the most recent build of cyanogenmod. It rebooted once since but another issue has appeared. When she presses the power button, it locks the screen but sometimes it is actually powered off and needs to go through a short boot process to get back to the home screen.
Also, the phone had been sent to repair the speaker. Turns out they changed the whole board and the speaker isn't fixed. I'll have to put it back to stock ROM, put the original hboot, and unroot it in order to send it back to get it repaired twice.
Surprised she doesn't want to give up on it... after all that has happened, I wouldn't be surprised if would simply forsake HTC altogether... She had an HTC Touch Pro 2 and didn't really like it either so I'm out of options...
As for my DZ, the situation is being corrected with HTC and their contractor. I'm hoping for positive news but it seems it would be going my way. I have a bunch of emails from HTC support that has it going my way at least (them saying it's covered but not for out of warranty damage and a faulty board is not out of warranty damage).
Bottom line, I will think twice before buying a non-nexus device. My Gnex is working like a charm! Too bad the unstable software out-shadowed the amazing hardware of the DZ.

Oh man, this is interesting, i have got my htc phone repaired in China, and all those workers act really nice

HTC to update HTC ONE X to fix bugs

Orange has now stopped replacing HTC handsets that have the reboot issue. due to the amount being taken back. I don't know if other networks are also putting a stop to this . HTC are now working on a update for all HTC one x devices to fix the problem. There was talk about HTC doing a call back on all devices but due to the state HTC are currently in it was decided it would be better for the company to try and fix through a software update
I note to any orange customers wanting a replaced phone under warranty please don't tell them its rebooting as orange will not take the phone back.
I send my apologies to all admins and mods if this info is in the public domain and a post has been made already. I understand their are some other people who come on.here who work for either HTC or other networks
Posted from my HTC one x by an HTC employee who is not best please with the company he works for

And that's why I left orange 10 years ago. Furthermore, they can't do that, if your orange branded 1x is faulty and they won't replace it, go to court and take them for costs and loss of earnings as well.

So orange believe that if you have a faulty handset they do not have to replace it as an update is in the works?
I'm afraid that's not how it works orange...

We all know by law anything we buy has to be as described and fit for perperce
An 1x rebooting does not fit this and yes of course it should be swapped without any questions
I cannot speak on behalf of orange but I can tell you what I was told. Don't just blame orange though it might be other networks and it may have also been a direct request from HTC . The info I was told about the update HTC customers are having came from an email at the office the info I had about orange came from the Burton on Trent orange store when i visited them with my own faulty handset not due to rebooting but do to the handset not taking a charge. I was told I quote its a good job you did not have a phone that was rebooting as we are no longer taking these. I did not ask why but I can guess why

Have we got a linky or other 'proof' of this?
No disrespect to the OP, he may just be passing on info he has heard…. but are the guys who told him this info correct? Cos, lets face it, ALL staff who work in mobile phone shops KNOW everything about what is happening everywhere in their company, dont they.
Steve

no disrespect taken Tomo
I have no links or anything to the info i have just given. Its not offical. HTC i guess will make an offical statment when they want to. But i can give you my world and thats all.
as for orange
I cannot speak on their behalf but pass info on what i was told by the store i went to.
I guess some one could phone orange and ask them if they are still doing swaps for duff phones. i think it stinks myself if they are not giving replacments for phones rebooting.

Yeah I'm not gonna believe it until HTC says it, because retailers are required by law to replace phones or refund them...

Hello to all
It looks like HTC has now realised the new update I've already had. Message come through on my phone its downloaded and installed ok . Just hope it fixes any problems with your one x

About warranty and replacement of my HOX

Hi there, first poster here ( but I have been browsing this forum for more than a year)
I bought a HOX on August 16th, from Infinite Mobile in Malaysia, Kuala Lumpur. But never opened it till 26th because I was so busy and was away at the time my bro bought this for me. Picked it up after I got time, went out of country, opened it on 26th, and what did I find? DOUBLE YELLOW HAZES! I know this is a very common issue and is discussed here. If I'm correct, this is a hardware issue and somewhat related to heat and the screen. The only way to get this fixed is to get a replacement right? Now my question is, as I am currently out of country would that have any effect on the warranty. Because, I'm thinking of going to the store to get a replacement after I get back to Malaysia. But the problem is, I wont be returning until 1st October. And I couldn't register within 7 days like the sticker on the box says, to get 1+1 year warranty. But I do still get 1 year standard warranty right? And through that I should be able to get a replacement when I get back right? Can anyone here shed some light on this?
Also I did use the search function, but couldn't find anything useful, that's why I posted here. Also I emailed to HTC and to sis to about this a few days ago, but haven't got a reply. Much is appreciated.
Regards
aban714

I would contact the shop you bought it from.

..
Thank you for the reply. I tried to contact them but I cant seem to find any contact number or email. Guess going there is the only option. Can anyone confirm ( one from Malaysia preferably ) about my warranty. Will it get void if I go out of country? I am going to return on first October you know, it will be a bummer if it does void it.....

aban714 said:
Thank you for the reply. I tried to contact them but I cant seem to find any contact number or email. Guess going there is the only option. Can anyone confirm ( one from Malaysia preferably ) about my warranty. Will it get void if I go out of country? I am going to return on first October you know, it will be a bummer if it does void it.....
Click to expand...
Click to collapse
You should be ok taking it to your local HTC centre. Contact them and ask.
Taking a phone out of the country won't void the warranty, just might make it harder to get the warranty, if you know what I mean.

BenPope said:
You should be ok taking it to your local HTC centre. Contact them and ask.
Taking a phone out of the country won't void the warranty, just might make it harder to get the warranty, if you know what I mean.
Click to expand...
Click to collapse
Thank you for clearing that up. Also I don't think there is a local HTC centre where I am currently. Guess my only option is to return to Malaysia and go to the store where I bought it from.
P.S : Just wanted to say I just now got the update, 140mb in size and currently downloading. If I remember it correctly, im in the 707 zone.
Thanks again
aban714

If you cant get hold of the seller, then call HTC Malaysia, not sure what type of a warranty you got, some countries/retailers provide international warranties as well, so you might be able to get it fixed somewhere else.

Bootlooping not sure if caused by me or the hardware fault?

Model H815, bought the device at launch. From UK.
So a couple weeks ago I was messing around with rooting and all that, managed to flash a bad file and ended up in a boot loop. Fixed it using LG Bridge, flashed all the right files and was running a rooted device fine.
Then maybe a week after that whilst just using the phone normally, it freezes, the speakers make a weird buzzing noise and then the phone turns off. Ever since it has been bootlooping. I tried fixing it using LG Bridge again, using the 'Update Error Recovery' option with the device in download mode, it says it was successful but the device still bootloops.
Not sure what to do? Will LG replace the board if it is a hardware fault even though the bootloader is unlocked? I may have also taken the phone apart with the intention of baking it, but never did. Would they be able to tell that I did that and then not repair it?
How much would a repair cost if for some reason it wasn't covered? What's the best way to get it repaired? I got it on contract from O2.
Also, if anyone knows where I can buy a motherboard that would be great, as I'd rather just repair it at home instead of sending it off to LG not knowing if they are going to charge me or not.
Thanks in advance.

It is caused by hardware fail, not by you.
Some people admitted that LG repaired their phone with unlocked bootloader, no luck for me, trying to argue with them.
They'll give you a number to SBE (Their 3rd party repair service), again few people admitted that they repaired their phones for freaking free. No luck for me as well here. They've said "It's unprofitable for them to repair it". I actually think they are retarded, thats a quote of first 2 sentences from their response to me: "hank you for your email. If your handset is still in warranty we would ask that you contact LG customer services for further advice, as we only carryout non warranty repairs on behalf of LG. If your handset is out of warranty by date unfortunately we may be unable to offer a viable repair solution." - WTF is that?
Lastly there is no official place where you can buy a mobo, asked LG about 2 weeks ago - no response...