My girlfriend is on AT&T and picked up a HTC One X at Radio Shack.
She's in Philly and having all sorts of issues with the signal dropping out and then rebooting to get it back (she hadn't tried airplane mode to toggle it).
She's not second-guessing the move away from iPhone so I'd like to help out. She has until the 8th for her 30 days.
Is this likely a hardware issue and one that can be dealt with by swapping it out for another phone or would she be better served just dropping the phone entirely and paying the penalty to move to the S3 on Friday?
Plus Radio Shack is insisting she call some support number but they force her to leave a message and they're not calling her back. Sounds like a scam to me.
Any input greatly appreciated.
RE:
Assuming she hasn't rooted and flashed a new rom on the phone (The phone is still in factory condition) then we are left with a few options. The replacement should be a last ditch effort, instead I would try to update the phone. Google: ``Updating the HTC One X software`` and its the first link.
This has been known to fix the a few of the known issues with the HOX, however should this fail I would fall back to taking the phone back, which usually is fairly painless.
1) This is the wrong forum. This is the forum for the Teg3 international One X. Your gf has the S4 One XL.
2) The heat wave and storms have been wreaking havoc with all the wireless carriers in the Northeast and Mid-Atlantic. It's probably that.
BarryH_GEG said:
1) This is the wrong forum. This is the forum for the Teg3 international One X. Your gf has the S4 One XL.
2) The heat wave and storms have been wreaking havoc with all the wireless carriers in the Northeast and Mid-Atlantic. It's probably that.
Click to expand...
Click to collapse
Thanks. Not sure how I was supposed to be able to tell as the forum name is "HTC One X" with nothing more. Looking over the forums I see the distinction now. Thanks.
Second, she's been having the problem since well before the heatwave.
Hello,
A bit about my Nexus: Bought it online, it's the Domoco version, unlocked, rooted and been using just fine with many custom ROMs.
So yesterday morning, I was talking on the phone with a friend without any problem. After hanging up for a few hours, when I was about to call someone else, I realized my phone didn't have any signal at all. And it has been like that until now, about 48 hours.
It happened so suddenly without any warning. The phone has never been dropped and everything else working just fine.
So here's what I have tried:
- Restart the phone (multiple times)
- Batter pull (multiple times)
- Factory reset the phone (multiple times)
- Wipe cache and dalvik cache in CWM (multiple times)
- Downloaded SetCPU and set the minimum to 700Mhz (instead of 350Mhz)
- Reflash the ROM and tried with other Custom ROMs (I tried Xenon, Xylon, PA, and Carbon ROMs)
- Reflash the Radio and tried with other Radios too (I tried UILH1, XXLH1, SC04DOMLE3 and some others ...)
- I also went to Tmobile and request a new sim card - same problem.
- I borrowed a sim card from another Tmobile customer to try it on my phone - no signal - but the sim card works just fine on his phone.
I ran out of thing to try and I dont understand what happened ... anyone has an idea or something else for me to try ?
Anyone experience this before ?
Welcome too my hell. I have a playstore one now but my first Gnex was an international one and it has this same issue. Its a PCB problem a warranty would fix. I'm near Chicago and a few people have told me there is an electrical engineer downtown that fixes stuff like this. I don't have a price but I think something like this is your only option. Mine sadly is still a battery charger:thumbdown:
Sent from my Galaxy Nexus using xda premium
I know it sounds stupid, but have you tried toggling airplane mode? I run into the occasional loss of signal when im at work [fair to weak signal in the big metal box], and a reboot is the only thing that fixes it for me. Mines a play store model.
bodh said:
I know it sounds stupid, but have you tried toggling airplane mode? I run into the occasional loss of signal when im at work [fair to weak signal in the big metal box], and a reboot is the only thing that fixes it for me. Mines a play store model.
Click to expand...
Click to collapse
Ah yes, I actually did try that too but forgot to mention. I tried toggle airplane mode on and off, also the 2G only mode on and off. But it didn't help with anything.
Thanks for the suggestion.
JediDru said:
Welcome too my hell. I have a playstore one now but my first Gnex was an international one and it has this same issue. Its a PCB problem a warranty would fix. I'm near Chicago and a few people have told me there is an electrical engineer downtown that fixes stuff like this. I don't have a price but I think something like this is your only option. Mine sadly is still a battery charger:thumbdown:
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
So I guess I have to look for an electrician then, cause I have this phone just a little bit over a year so warranty is a no go for me.
Thanks for the idea.
PS: anyone else has more option for me ? I just wondered if I have bricked my phone ... cause I flashed lots of diff. ROMs to try out but never gotten a bricked phone before, could this be a bricked phone ?
Bricked refers to a phone that does what a brick does: nothing. It doesn't boot, it does not light or attempt to boot, it does nothing. This is a signal issue..I have no prior experience with docomo, but this thread came up on search: http://forum.xda-developers.com/showthread.php?t=1574018, maybe it'd be helpful. Have you converted it to yakju or takju and tried a google factory image?
And this: http://forum.xda-developers.com/showthread.php?t=1554150. If it is a circuit board, it kinda looks like s.o.l., and im sad to say that to you.
I wanted to let you know that I experienced the same issue. I bought the unlocked Docomo Galaxy Nexus, and had it working fine on T-Mobile for half a year, and then suddenly had no signal on Tuesday. Nothing I did - factory reset, battery in and out, sim card in and out - could fix it. Have you tried using different sim cards in your phone to see what works and what doesn't?
I figured out that my phone will accept AT&T, and actually does connect to T-Mobile while roaming (I used an international sim card). But, my phone will say "Cannot find mobile network" when any T-Mobile sim card is inserted.
chowabbajack said:
I wanted to let you know that I experienced the same issue. I bought the unlocked Docomo Galaxy Nexus, and had it working fine on T-Mobile for half a year, and then suddenly had no signal on Tuesday. Nothing I did - factory reset, battery in and out, sim card in and out - could fix it. Have you tried using different sim cards in your phone to see what works and what doesn't?
I figured out that my phone will accept AT&T, and actually does connect to T-Mobile while roaming (I used an international sim card). But, my phone will say "Cannot find mobile network" when any T-Mobile sim card is inserted.
Click to expand...
Click to collapse
I also have the same problem with the docomo phone. ATT Sim card works. Tried other's T-mobile sim cards and it doesn't work. I wonder if somehow the IMEI has been blocked by T-mobile.
wocman said:
I also have the same problem with the docomo phone. ATT Sim card works. Tried other's T-mobile sim cards and it doesn't work. I wonder if somehow the IMEI has been blocked by T-mobile.
Click to expand...
Click to collapse
I know others who bought their GNEX through the Play Store and those work just fine with T-mobile. I tried their sim cards in my phone and it doesn't work. I don't think T-mobile is intentionally blocking the docomo phones, because I'm getting T-mobile through roaming, when I use an international sim. My guess is they're doing something to the cell network that just somehow leaves our configuration out. Hopefully it's temporary, but who knows.
Worse case, I'll just purchase a Nexus 4, because I love 4G data for just $30/month with T-mobile. Anyone else got suggestions?
wocman said:
I also have the same problem with the docomo phone. ATT Sim card works. Tried other's T-mobile sim cards and it doesn't work. I wonder if somehow the IMEI has been blocked by T-mobile.
Click to expand...
Click to collapse
Alright, update on this and there' good news. I called Tmobile and they said my IMEI is actually Blocked. The reason, according to him, is that Tmobile usually sweep the network to clean up all "un-supported" devices, so my device is apparently one of them and therefore got blocked about 2 days ago.
So he said for this, he needs to escalate it to business support and they surely can unblock it for me, but I have to wait until Monday since they don't work on weekend. But well, that's surely a good news. phewwwwwwwwwwwwww !!!
So to all of you guys who are in the same situation, make sure you call Tmobile first before flashing crazy like I did LOL.
Thanks for all the help.
I'd love to know if you are able to get this unblocked and working as I have the same problem as of Tuesday. I was traveling and went into a TMO store, and they told me it was NOT IMEI blocked. In fact they looked at the IMEI and read the page and said 'it was not eligible for blocking'.
I called TMO to see if my phone is IMEI blocked, and through three levels of support the universal answer was no. I'm now fully confused because if it's a hardware issue, why did several people all have the same problem all on Tuesday. For those others who are having issues, can you see the TMO network but not connect to it? That's what I have, I can see TMO and AT&T but haven't been able to connect to either one since Tuesday.
simple23227 said:
Alright, update on this and there' good news. I called Tmobile and they said my IMEI is actually Blocked. The reason, according to him, is that Tmobile usually sweep the network to clean up all "un-supported" devices, so my device is apparently one of them and therefore got blocked about 2 days ago.
So he said for this, he needs to escalate it to business support and they surely can unblock it for me, but I have to wait until Monday since they don't work on weekend. But well, that's surely a good news. phewwwwwwwwwwwwww !!!
So to all of you guys who are in the same situation, make sure you call Tmobile first before flashing crazy like I did LOL.
Thanks for all the help.
Click to expand...
Click to collapse
I'll call up T-Mobile tomorrow and ask if they IMEI blocked my device. I had them reset my signal and give me a new SIM card, but didn't realize it could have been IMEI blocked. I'll give them a call on Monday and let you know what the result is. Maybe it won't be too late to cancel my order on that Nexus 4...
I'm quite confused. I've been told last Thursday in a TMO store and with tech support that I didn't have an IMEI block, and the same with three reps tonight. I know the Sim Card is good, and so I'm being told its a hardware issue. However, several of the same phones had the same issue on the same day, so I can't buy it's a hardware issue. Has anyone with this issue flashed a new or different radio into the phone, either before or after the service loss? I have not, running it as it came out of the box.
I just got off the phone with T-Mobile Support, and they told me the device is not blocked. The reason is that T-Mobile cannot block or unblock devices that are not registered to T-Mobile. So I'm back to square one on this.
chowabbajack - When did you first have a problem, last Tuesday? Did you prior to that do any flashing or radio changes to the phone?
We're in the same spot....
alexwinsberg said:
chowabbajack - When did you first have a problem, last Tuesday? Did you prior to that do any flashing or radio changes to the phone?
We're in the same spot....
Click to expand...
Click to collapse
I did not do any kind of flashing or radio changes prior to Tuesday, when I lost signal.
chowabbajack said:
I did not do any kind of flashing or radio changes prior to Tuesday, when I lost signal.
Click to expand...
Click to collapse
That makes me think its something to do with the radio software, because I am the same the problem overall doesn't seem as large as the number of phones I perceive were bought on the Docomo deal.
Ive been using the docomo version of the nexus as well on tmobile for almost a year and it was since last tuesday when it no longer recieved any singal. with some digging around and too many phone calls, I found that the imei number on the phone is not the same as the one under the battery. i have the generic 004999010640000 imei right now and it not sure how i got it. as i bought it unlocked.
what i have tried:
reboot, battery plug, reinsert sim, factory reset, root and flash, got a new sim card, relocked, unlocked
sim card works on other phones.
also i have called tmobile and samsung endlessly and this is what i got:
tmobile cannot unblock the imei since it is not from them.
samsung is redirecting me to their japan branch.
docomo i cannot reach.
my phone before last tuesday:
unrooted stock 4.2.1
been testing different things to see if there is any way to restore the imei
also using root explorer, i cannot find my efs folder....
I've got the same problem since last Tuesday with my GNex and T-Mobile.
Mine is not from docomo though, but the French phone provider SFR, unlocked through FDocomo apk.
Rooted phone, running 4.2.1., no changes whatsoever in the past month and it worked fine until Tuesday, so I don't think I'm responsible for having no signal.
Honestly, I am relieved to see we are quite a few to have this problem, and also very pissed at T-Mobile for causing all this. What should be the next step then? Is there any chances they fix the issue quickly? If not, I might just go to the competition. I've tried AT&T sim cards and they work fine.
vanessax17 said:
Ive been using the docomo version of the nexus as well on tmobile for almost a year and it was since last tuesday when it no longer recieved any singal. with some digging around and too many phone calls, I found that the imei number on the phone is not the same as the one under the battery. i have the generic 004999010640000 imei right now and it not sure how i got it. as i bought it unlocked.
what i have tried:
reboot, battery plug, reinsert sim, factory reset, root and flash, got a new sim card, relocked, unlocked
sim card works on other phones.
also i have called tmobile and samsung endlessly and this is what i got:
tmobile cannot unblock the imei since it is not from them.
samsung is redirecting me to their japan branch.
docomo i cannot reach.
my phone before last tuesday:
unrooted stock 4.2.1
been testing different things to see if there is any way to restore the imei
also using root explorer, i cannot find my efs folder....
Click to expand...
Click to collapse
I have the exact same generic IMEI number as you, which does not match the number under the battery. I'm not liking the news that you did flash and still no go. I'm a novice at this stuff so please keep us posted.
To state clearly at first. The new phone in question was not rooted when I purchased it, but I did root it. So the phone is rooted but not unlocked. I thought I should also add that I'm in Atlantic Canada.
As usual, I always seem to have an issue that I look and can never seem to find the answer. This leaves me asking a question that I'm hoping there isn't already an answer to because I know people hate that.
So here goes. I have 2 SGH-989D phones. One I got new 18 months to 24 months ago with my re-negotiated Telus contract. I got the second one "barely used" a couple of months ago and I'm pretty sure it was a Bell pay as you go phone as this is what the person told me. He said all of the phones they get are always Bell. He would have no reason to not be truthful especially since I had a Telus and he knew I would need to unlock it I purchased it because my existing phone was acting up and also the screen was pretty severely cracked.
What I found odd is that when I put the Telus SIM card in the phone, I didn't get any message that the phone was locked. I was immediately able to dial a number and the call went through. I could also send and receive txt's. The phone also says Telus at the bottom of the screen. What is problematic however is that 4g won't work. When go into the new phone under network mode info this appears "GSM/WCDMA(Auto Mode)" But when I look at my original phones network mode I get "GSM/HSPA(Auto Mode)" So, I'm thinking this is probably quite obviously the reason that 4g isn't working and I have no data available unless I connect to wifi. This won't do.
So, where do I go from here? I'm thinking i need to unlock the phone in order to do something about this probably? Or is there something else I can do to pick up the HSPA instead of WCDMA? I'm so irritated by this. It feels like it should be a simple fix since both of these phones are SGH-989d's but maybe it's not. Lastly, and I don't think this makes much of a difference. My old phone is 4.0.3 version and my newer one is 4.1.2.
Thanks and I'm hoping someone knows what or if I can do anything or if I should just give up. I really hate giving up so I'm hoping it's not the latter of the two options.
Moved to Q and A, and, please do not bump within the same 24 hour period.
Xmariner said:
To state clearly at first. The new phone in question was not rooted when I purchased it, but I did root it. So the phone is rooted but not unlocked. I thought I should also add that I'm in Atlantic Canada.
As usual, I always seem to have an issue that I look and can never seem to find the answer. This leaves me asking a question that I'm hoping there isn't already an answer to because I know people hate that.
So here goes. I have 2 SGH-989D phones. One I got new 18 months to 24 months ago with my re-negotiated Telus contract. I got the second one "barely used" a couple of months ago and I'm pretty sure it was a Bell pay as you go phone as this is what the person told me. He said all of the phones they get are always Bell. He would have no reason to not be truthful especially since I had a Telus and he knew I would need to unlock it I purchased it because my existing phone was acting up and also the screen was pretty severely cracked.
What I found odd is that when I put the Telus SIM card in the phone, I didn't get any message that the phone was locked. I was immediately able to dial a number and the call went through. I could also send and receive txt's. The phone also says Telus at the bottom of the screen. What is problematic however is that 4g won't work. When go into the new phone under network mode info this appears "GSM/WCDMA(Auto Mode)" But when I look at my original phones network mode I get "GSM/HSPA(Auto Mode)" So, I'm thinking this is probably quite obviously the reason that 4g isn't working and I have no data available unless I connect to wifi. This won't do.
So, where do I go from here? I'm thinking i need to unlock the phone in order to do something about this probably? Or is there something else I can do to pick up the HSPA instead of WCDMA? I'm so irritated by this. It feels like it should be a simple fix since both of these phones are SGH-989d's but maybe it's not. Lastly, and I don't think this makes much of a difference. My old phone is 4.0.3 version and my newer one is 4.1.2.
Thanks and I'm hoping someone knows what or if I can do anything or if I should just give up. I really hate giving up so I'm hoping it's not the latter of the two options.
Click to expand...
Click to collapse
The phone is unlocked or you wouldn't of been able to make calls etc with your sim.
My guess as to the problem is that your Bell phone is not a SGH-T989D, it's actually a SGH-i757M or GT-I9100M, they are called Samsung Galaxy S2's but there are a few models of the S2 out there. To verify your model either go to Settings > About phone and check Model number, or pull battery and look under it for the model number. To my knowledge, Bell has never sold the SGH-T989D model of the S2.
Almite said:
The phone is unlocked or you wouldn't of been able to make calls etc with your sim.
My guess as to the problem is that your Bell phone is not a SGH-T989D, it's actually a SGH-i757M or GT-I9100M, they are called Samsung Galaxy S2's but there are a few models of the S2 out there. To verify your model either go to Settings > About phone and check Model number, or pull battery and look under it for the model number. To my knowledge, Bell has never sold the SGH-T989D model of the S2.
Click to expand...
Click to collapse
Thanks for your reply Almite. Unfortunately the phone is the SGH-T989D.. I know it's a weird problem I've got here.
I used to play around with satellites back in the day. One of the things we used to do with the boxes was to jtag the box, erase the memory from the primary chip and then flash it with a different STB's info. This would enable us to do some wonderful things.
Rooting and then unlocking seems like a similar process however I just don't want to flash the phone with something that is going to brick it. I guess I'm going to need to do something. This phone is no good to me this way. If I brick it, I brick it. What I would like from someone in the community would be to direct me to the easiest process to flash my phone with a telus ROM.
I have read A LOT and there are many opinions out there, but I'm thinking that there is probably a consensus on what is the best and easiest way.
Update
I have successfully installed Jedi Mind Trick using TWRP as it appeared to be the best stable one out there. Used Darksides superwipe and then installed JMT. Still have issue of GSM/HSPA on original phone vs GSM/WCMDA on the phone that now has JMT installed on. I must say, I'm pretty impressed with how easily it installed and the ROM itself however sadly it did not help my conundrum.
I'm thinking that there is probably a developer here up for a challenge that could probably assist me with my problem. I really would like to be able to pick up 4g on this phone, or It's pretty much useless to me. What I need to figure out is how I can change this phone to recognize the HSPA network instead of the WCMDA network as GSM does not appear to be relative to data. Not with Telus anyway it would seem.
Maybe this isn't even possible because it's hard coded into the phone or something. Anyone have any ideas?
Last update unless anyone has any ideas
Xmariner said:
I have successfully installed Jedi Mind Trick using TWRP as it appeared to be the best stable one out there. Used Darksides superwipe and then installed JMT. Still have issue of GSM/HSPA on original phone vs GSM/WCMDA on the phone that now has JMT installed on. I must say, I'm pretty impressed with how easily it installed and the ROM itself however sadly it did not help my conundrum.
I'm thinking that there is probably a developer here up for a challenge that could probably assist me with my problem. I really would like to be able to pick up 4g on this phone, or It's pretty much useless to me. What I need to figure out is how I can change this phone to recognize the HSPA network instead of the WCMDA network as GSM does not appear to be relative to data. Not with Telus anyway it would seem.
Maybe this isn't even possible because it's hard coded into the phone or something. Anyone have any ideas?
Click to expand...
Click to collapse
Spent almost an hour on phone with Telus tech support. he explained that WCMDA should work fine as that and HSPA are essentially the same thing. Went through several settings changes and edits with him. In the end, he was stumped. The changes we made should have worked but did not. Therefore I supposed I have no choice but to give up. Guess I'll give the phone to my daughter as i don't want her to go online without wifi anyway.
Same issue
My wife recently cracked the screen on her Rugby Pro so I picked up a slightly used Koodo T989D and plugged in the SIM card. I had the same thing happen. Phone booted, made calls, all seemed well. The next day she realized she had no data connection. I rooted the phone, flashed Telus radio, tried different ROMs, even purchased the unlock code for it hoping for a fix. I can't seem to find anything that will allow this phone data connection of any type other than Wi-Fi. I would really appreciate any ideas or information that anyone has on this topic as I'm running out of ideas and buying another replacement isn't an option.
---------- Post added at 09:22 PM ---------- Previous post was at 08:32 PM ----------
Xmariner said:
To state clearly at first. The new phone in question was not rooted when I purchased it, but I did root it. So the phone is rooted but not unlocked. I thought I should also add that I'm in Atlantic Canada.
As usual, I always seem to have an issue that I look and can never seem to find the answer. This leaves me asking a question that I'm hoping there isn't already an answer to because I know people hate that.
So here goes. I have 2 SGH-989D phones. One I got new 18 months to 24 months ago with my re-negotiated Telus contract. I got the second one "barely used" a couple of months ago and I'm pretty sure it was a Bell pay as you go phone as this is what the person told me. He said all of the phones they get are always Bell. He would have no reason to not be truthful especially since I had a Telus and he knew I would need to unlock it I purchased it because my existing phone was acting up and also the screen was pretty severely cracked.
What I found odd is that when I put the Telus SIM card in the phone, I didn't get any message that the phone was locked. I was immediately able to dial a number and the call went through. I could also send and receive txt's. The phone also says Telus at the bottom of the screen. What is problematic however is that 4g won't work. When go into the new phone under network mode info this appears "GSM/WCDMA(Auto Mode)" But when I look at my original phones network mode I get "GSM/HSPA(Auto Mode)" So, I'm thinking this is probably quite obviously the reason that 4g isn't working and I have no data available unless I connect to wifi. This won't do.
So, where do I go from here? I'm thinking i need to unlock the phone in order to do something about this probably? Or is there something else I can do to pick up the HSPA instead of WCDMA? I'm so irritated by this. It feels like it should be a simple fix since both of these phones are SGH-989d's but maybe it's not. Lastly, and I don't think this makes much of a difference. My old phone is 4.0.3 version and my newer one is 4.1.2.
Thanks and I'm hoping someone knows what or if I can do anything or if I should just give up. I really hate giving up so I'm hoping it's not the latter of the two options.
Click to expand...
Click to collapse
So I hunted and finally answered this question we both had. Go to Settings:Wireless and Networks:Mobile Networks:Access Point Names.
Since my phone was a Koodo phone it lists Koodo SP. Click the menu button then New APN. Name it whatever you want. I called it Telus. APN is sp.telus.com. Scroll down to MMSC and type http: // aliasredirect. net/proxy/mmsc (without the spaces. They won't let me post a 'link'). Under MMSC proxy type 74.49.0.18. MMS port is 80. MCC is 302. MNC is 220. APN type should be Internet + mms. Click the menu button and save. Click the circle behind your newly created APN and wait. In under 30 seconds I had 4G connection.
Hope this helps you.
Hi, Yesterday my HTC One M8 stopped recognizing my sim card. I have tried the sim on other phones and it works. I have googled it, and it seems that there is more people with the same problem. I have sent an email to expansys, and I am waitinig for their answer. Meanwhile, do yo have any ideas? What can I try? Thanks
Well I finally did a factory reset from a nandroid backup, just to revert the mobile to stock to prepare it to return it to the shop, and now it works. I hope that if someone has such a problem, this would help
There're lots of people in Singapore that are facing this issues and HTC couldn't provide a solution. HTC release a new update (version 1.54.707.7) today claiming that the problem were resolved but judging from their facebook page, the problem is still there. Unlike other countries, replacement of phone are not practice in the country and consumers are stuck with a useless phone until HTC can solve the issue.
hello all , hope someone's still monitoring these threads.
i just got a brand new , sealed in the box , att unlocked gsm 4G/lte m8. i put my sim card in from my previous phone and can only get "h" (or hspa) whichever its called ; but certainly no 4G/LTE.
i tried manually putting in the att apn settings with no luck and a reboot just because. this is the 2nd phone this has happened to me with from 2 different sellers.
i could try getting a new sim card i guess. although not sure if that would help.
anyone have any idea/s as to what i might try?
any help would be appreciated. [emoji318]
update : just installed device id and it reports ; htc_europe.
so something got mixed up somewhere. to my detriment.
p.s. no pc to run get var all
EDIT nevermind. decided to send it back and get a working-how-i-want-it-phone. [emoji2]
Sorry I couldn't help you out on this one, buddy. November and December were hectic for me IRL, and I was not on XDA at all!
thanks for the reply and continual monitoring of our m8's. i hope the new year brings better times for us all.
you , Einwod , that unholy guy and many others have kept me from bricks , troubleshoots and so much more that i cant even say "thanks" enough.
sent back the m8 and went waaay old school and ordered an s4 canadian (bootloader never locked) just to keep things even more simple.:good: