Hi,
I had to send my p6 back to the service centre because the wlan drops the front camera does not work and a gps does not get fix just after restart.
I phoned them and I had to pay £7 to send the phone even I have manufactuer warranty on it.
This is so ....
Cannot find words...
My friend sent his lg and that was free.
I chose wrong company...
Sent from my GT-N7000 using xda app-developers app
sisqoboy said:
Hi,
I had to send my p6 back to the service centre because the wlan drops the front camera does not work and a gps does not get fix just after restart.
I phoned them and I had to pay £7 to send the phone even I have manufactuer warranty on it.
This is so ....
Cannot find words...
My friend sent his lg and that was free.
I chose wrong company...
Sent from my GT-N7000 using xda app-developers app
Click to expand...
Click to collapse
I wish the best of luck to you in getting your phone fixed.
And yes, its not fair that you have to pay for your phone since you have warranty.
Thank you indeed.
I do not have to say I am disappointed...
Sent from my GT-N7000 using xda app-developers app
Did you root your device? This may void yr warranty.
I think by law you must/have to take the device back to the place you brought it from. And they take care for the transportation to the service. Sending it by courier is special service, and is not covered by the seller. Unless he is a giant like LG, which Huawei is not outside China. And the seller most likely is not Huawei itself, but some middleman ?
Where did you buy from phone from, and where did you friend get his LG ?
I have huawei 3 days service. They'll pick my device up for free and deliver it back to me in 3 days.
Sent from my P6-U06 using XDA Premium 4 mobile app
lootjelo said:
I have huawei 3 days service. They'll pick my device up for free and deliver it back to me in 3 days.
Sent from my P6-U06 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Are u in the UK?
klincharov said:
I think by law you must/have to take the device back to the place you brought it from. And they take care for the transportation to the service. Sending it by courier is special service, and is not covered by the seller. Unless he is a giant like LG, which Huawei is not outside China. And the seller most likely is not Huawei itself, but some middleman ?
Where did you buy from phone from, and where did you friend get his LG ?
Click to expand...
Click to collapse
Carphonewarehouse. They sent me to their repare service and they said We do not repair huawei anymore.
I got the huawei phone number and I had to manage everything...
I am gonna ask my friend...
edward0181 said:
Did you root your device? This may void yr warranty.
Click to expand...
Click to collapse
it does not matter really ...
sisqoboy said:
Carphonewarehouse. They sent me to their repare service and they said We do not repair huawei anymore.
I got the huawei phone number and I had to manage everything...
I am gonna ask my friend...
Click to expand...
Click to collapse
This is not a valid excuse, the sold it, they should provide the warranty support.
Good luck anyway.
sisqoboy said:
Are u in the UK?
Click to expand...
Click to collapse
Nope, I live in the Netherlands.
I got my phone back in 5 working days.
Front camera issue is still a problem but if I try to start the camera after the first ~13 trying (gallery has stopped ) it works...
STRANGE !
Wifi drops: only one in 48hours...
Sent from my HUAWEI P6-U06 using xda app-developers app
Related
Im having some hardware issues.
If i get a replacement from samsung, roughly how long would it be before i recieved the phone back?
For anyone who has any sort of experience with this, your feedback would be greatly appreciated
Sent from my SGH-T989 using xda premium
Thru the warranty they send you the phone overnighrt. Usually you'll get it by the next day or the day after. Then after you receive it you send your defective phone via the same box the new one arrived.
Sent from my SGH-T989 using Tapatalk 2
elflip88 said:
Thru the warranty they send you the phone overnighrt. Usually you'll get it by the next day or the day after. Then after you receive it you send your defective phone via the same box the new one arrived.
Sent from my SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
You're thinking thru T-Mobile buddy, thru Sammy you need to send your device in 1st and its usually a 1 week turnaround.
Sent from my SGH-T989 using XDA Premium App
Why would you send the phone to Samsung,when you can have it replaced much quicker through T-mobile? It doesn't matter where you bought it as long as you're a T-mobile customer.
Allen K said:
Why would you send the phone to Samsung,when you can have it replaced much quicker through T-mobile? It doesn't matter where you bought it as long as you're a T-mobile customer.
Click to expand...
Click to collapse
You can only get a replacement through T-mobile if you have their insurance plan, otherwise you have to go through the manufacturer. You're **** out of luck if you don't have a receipt though. They don't care about the manufacture date on the phone, only the receipt.
01010001 said:
You can only get a replacement through T-mobile if you have their insurance plan, otherwise you have to go through the manufacturer. You're **** out of luck if you don't have a receipt though. They don't care about the manufacture date on the phone, only the receipt.
Click to expand...
Click to collapse
Um no. If you bought from t mobile and chose to not take their insurance you still have a one year warranty rhat can be claimed. Through Tmobile by either calling csr reps, online chat or going to the store. Whomever told you otherwisenis misinformed.
Sent from my SGH-T989 using XDA
I did send my Samsung nexus S for warranty work to Samsung and it took about 3 weeks till i got it back. Since then i have learned to always have a decent backup phone.
And this from Samsung not TMobile.
Sent from my SAMSUNG-SGH-T989 using xda premium
Mines took about 7-8 days. They did free 2nd day shipping both ways for me though. Got mines back better than the way I received it too lol. They replaced my cracked bezel, even though I didn't say that was the problem with my phone.
Muff Burner said:
You're thinking thru T-Mobile buddy, thru Sammy you need to send your device in 1st and its usually a 1 week turnaround.
Sent from my SGH-T989 using XDA Premium App
Click to expand...
Click to collapse
Lol sorry read the post wrong,
Sent from my SGH-T989 using Tapatalk 2
Hi.
I'm just confused about how does the warranty system work for Xperia phones.
First, where to send it? I didn't find anything from sonyxperia.com. Is it a private company that repairs the phones or is it just a subsidiary of Sony?
Second, does the warranty work without the receipt you got when you purchased the product? I did not get a receipt, because I ordered the poutine from a small online store. I have the confirmation emails they've sent me, but is it enough? I've also heard it's the IMEI code that destined the warranty, true or false?
I'm asking all this because I'm selling my Arc( probably buying Xperia S or GS2) and the buyer wants to know that the warranty does work.
Thank you in advance!
Sent from LT18i @ Xda Premium
Two years warranty. Using the little warranty paper that followed and the shipping papers should be ok
Sent from my sexy LT15i
When ever I have sent phones back for repair it Is only 12 mths and yes they can tell from the imei.
For service centre I have phoned then direct by using internet and looking for contact details.
I have not had any issues with service centre journal turn around is 2-3 wks.
Sent from my LT18i using xda premium
Hey guys & girls, I'm gonna make it quick:
I need to send my Gnex in.. It has some screen problems, which aren't major.. But annoying in time...
My question is, since the Gnex is taken down from the store, how long will Google/Samsung repair it?
I'm curios, because when I'll wait, I'm scared if my carrier (where I send it from) will say they don't repair the phone cause it's too old... Or is there no "too old device" .. Maybe some people with older devices have some experience..
Thank you in advance.
Sent from my Galaxy Nexus using xda premium
Standard 1 year from purchase warranty.
I think I should mention that I'm from Germany, and bought it with a 2 year contract at o2...
Sent from my Galaxy Nexus using xda premium
fushla said:
I think I should mention that I'm from Germany, and bought it with a 2 year contract at o2...
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Still 1 year. Unless your carrier offered insurance and you took them up on it.
Okay thank you so I got some time ^^
Sent from my Galaxy Nexus using xda premium
063_XOBX said:
Still 1 year. Unless your carrier offered insurance and you took them up on it.
Click to expand...
Click to collapse
Well in many European countries (germany included apparently) you are ensured a 2 year warranty by law, which they would have to obey if they sold the product in that country, insurance or not.
So if it's within this time, the carrier, who is the seller in this case would be obligated to either repair it, give you a new product and if the product is out of production, they would have to give you something similar or better.(the time in which the product is produced and sold can not limit this)
mortenmhp said:
Well in many European countries (germany included apparently) you are ensured a 2 year warranty by law, which they would have to obey if they sold the product in that country, insurance or not.
Click to expand...
Click to collapse
Hmmm.. Okay.. I need to check this, ..
Sent from my Galaxy Nexus using xda premium
Just contact the carrier, they will know how to handle it.
Yeah, but I thought I'll get in troubles when I say "I have a defective device, but I only send it in when it's broken" ..
I know I don't have to say it that way, but even the question how they handle it would make them suspicious..
Sent from my Galaxy Nexus using xda premium
fushla said:
Yeah, but I thought I'll get in troubles when I say "I have a defective device, but I only send it in when it's broken" ..
I know I don't have to say it that way, but even the question how they handle it would make them suspicious..
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Just say you're having some minor issues and want to know how long you van put off the repair since you'd be without a phone during it.
063_XOBX said:
Just say you're having some minor issues and want to know how long you van put off the repair since you'd be without a phone during it.
Click to expand...
Click to collapse
Okay, I call them next week thank you sir!
Sent from my Nexus 7 using xda premium
I recently found dead pixel on my camera viewfinder but its not there when used normally but its there negligibly on pics taken from the camera it was not there few days ago. Can anyone help?
unmaskedfalesh said:
I recently found dead pixel on my camera viewfinder but its not there when used normally but its there negligibly on pics taken from the camera it was not there few days ago. Can anyone help?
Click to expand...
Click to collapse
I don't think software can fix a dead pixel, if I was you I will contact Sony to repair or replace the phone
Sent from my C6506 using xda app-developers app
maclancer said:
I don't think software can fix a dead pixel, if I was you I will contact Sony to repair or replace the phone
Sent from my C6506 using xda app-developers app
Click to expand...
Click to collapse
Submitted the mobile to care center. The lady told it will take 4 days and i will get replacement but i Am not sure abt the replacement device cant trust those care center people....
unmaskedfalesh said:
Submitted the mobile to care center. The lady told it will take 4 days and i will get replacement but i Am not sure abt the replacement device cant trust those care center people....
Click to expand...
Click to collapse
Where are u located? Are they directly from Sony?
Sent from my C6506 using xda app-developers app
maclancer said:
Where are u located? Are they directly from Sony?
Sent from my C6506 using xda app-developers app
Click to expand...
Click to collapse
i am located in Bangalore,India and the care center is not from Sony they are authorised service center and they told my cell will b sent to main sony center and it will take min 4 days. lets hope for the best
unmaskedfalesh said:
i am located in Bangalore,India and the care center is not from Sony they are authorised service center and they told my cell will b sent to main sony center and it will take min 4 days. lets hope for the best
Click to expand...
Click to collapse
Oh, I thought u was in the US, I would like to know how the service is here. This is my first Sony phone.
Sent from my C6506 using xda app-developers app
unmaskedfalesh said:
i am located in Bangalore,India and the care center is not from Sony they are authorised service center and they told my cell will b sent to main sony center and it will take min 4 days. lets hope for the best
Click to expand...
Click to collapse
If it Malleshwaram center. they are bit careless but i got my headset replacement promptly.
coolrevi said:
If it Malleshwaram center. they are bit careless but i got my headset replacement promptly.
Click to expand...
Click to collapse
its Indiranagar Center and they told they will send the cell to Main Sony Center...n that will take 4 days..
unmaskedfalesh said:
its Indiranagar Center and they told they will send the cell to Main Sony Center...n that will take 4 days..
Click to expand...
Click to collapse
Hope for the best and please share your experience.
Sent from my C6502 using xda app-developers app
coolrevi said:
Hope for the best and please share your experience.
Sent from my C6502 using xda app-developers app
Click to expand...
Click to collapse
thanks Yeah i hope they replace it..
unmaskedfalesh said:
thanks Yeah i hope they replace it..
Click to expand...
Click to collapse
Did you get the replacement
Sent from my C6502 using xda app-developers app
coolrevi said:
Did you get the replacement
Sent from my C6502 using xda app-developers app
Click to expand...
Click to collapse
yes today i collected the replacement handset...few hours ago
unmaskedfalesh said:
yes today i collected the replacement handset...few hours ago
Click to expand...
Click to collapse
Almost a week!! Too bad.. I want my zl to be repaired or replaced this Mic problem is bugging me.. Will they give any phone to use till it's replaced??
Sent from my C6502 using xda app-developers app
coolrevi said:
Almost a week!! Too bad.. I want my zl to be repaired or replaced this Mic problem is bugging me.. Will they give any phone to use till it's replaced??
Sent from my C6502 using xda app-developers app
Click to expand...
Click to collapse
they had to send my phone to delhi and public holidays were in middle so it took long and generally for replacement it takes a week.
No they dont give any phone to use during that period.
unmaskedfalesh said:
they had to send my phone to delhi and public holidays were in middle so it took long and generally for replacement it takes a week.
No they dont give any phone to use during that period.
Click to expand...
Click to collapse
Maybe in India is like that, wondering if in the US is more faster.
Sent from my C6506 using xda app-developers app
unmaskedfalesh said:
they had to send my phone to delhi and public holidays were in middle so it took long and generally for replacement it takes a week.
No they dont give any phone to use during that period.
Click to expand...
Click to collapse
One last question.. It's the replaced phone brand new,Sealed, or does it look like refurbished.. Hatred many people say that Sony replaces with the refurbished one
Sent from my C6502 using xda app-developers app
coolrevi said:
One last question.. It's the replaced phone brand new,Sealed, or does it look like refurbished.. Hatred many people say that Sony replaces with the refurbished one
Sent from my C6502 using xda app-developers app
Click to expand...
Click to collapse
It is brand new phone not the refurbished one..
Hello,
I have a good occasion to buy a Z5 premium on eBay but it is locked on O2 UK so I wanna know if you guys know a way to unlock it (it is not blacklisted).
EMJI79 said:
Hello,
I have a good occasion to buy a Z5 premium on eBay but it is locked on O2 UK so I wanna know if you guys know a way to unlock it (it is not blacklisted).
Click to expand...
Click to collapse
You'll need to call O2 and get an unlock code from them. You'll most likely have to pay for it. If you're in the UK, most small shopping centres have mobile fone kiosks where this can be done for a small fee.
Sent from my SGP311 using XDA Labs
guhvanoh said:
You'll need to call O2 and get an unlock code from them. You'll most likely have to pay for it. If you're in the UK, most small shopping centres have mobile fone kiosks where this can be done for a small fee.
Sent from my SGP311 using XDA Labs
Click to expand...
Click to collapse
Is it possible on the internet?
EMJI79 said:
Is it possible on the internet?
Click to expand...
Click to collapse
I doubt it. O2 are not the most tech friendly. Search their site, you may find something...
Sent from my SGP311 using XDA Labs