Develop Bugs

Sprint repair

So my screen needs fixed because of several hot spots on the screen that are spreading. I went to best buy and they said they will ship it out for replacement with no problem. I then went to a sprint store/repair center. I showed the Guy the huge white spots in my screen and told them that they were spreading and asked if they would fix it, and showed him minor screen lifting. He told me the marks were from leds under the screen and they would not fix it lol... not sure what I should do. Seems as if you're better off just busting your phone to get it fixed.. guess ill have bestbuy repair it. Granted sprint a company I have 2 lines with and have been with for 7 years gives me a run around and lies to me. Ill try another store and if they give me the same song and dance ill go above there heads. Last time I had a problem I emailed corporate and got the problem fixed.
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conflikt said:
So my screen needs fixed because of several hot spots on the screen that are spreading. I went to best buy and they said they will ship it out for replacement with no problem. I then went to a sprint store/repair center. I showed the Guy the huge white spots in my screen and told them that they were spreading and asked if they would fix it, and showed him minor screen lifting. He told me the marks were from leds under the screen and they would not fix it lol... not sure what I should do. Seems as if you're better off just busting your phone to get it fixed.. guess ill have bestbuy repair it. Granted sprint a company I have 2 lines with and have been with for 7 years gives me a run around and lies to me. Ill try another store and if they give me the same song and dance ill go above there heads. Last time I had a problem I emailed corporate and got the problem fixed.
Sent from my PC36100 using XDA App
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Are you trying to get the screen replaced? If so I am 110% sure they replace screens for free at all Sprint stores. Which started around November ... screen includes lcd as for as I know.
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Yup, screen. And that's what the Rep told me.
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conflikt said:
Yup, screen. And that's what the Rep told me.
Sent from my PC36100 using XDA App
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Well if its a corporate store, they should replace it for free...
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Going to another one tomorrow , see if ill get another "its leds behind the screen" story lol.
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FYI I have the same problem, screen separation at the bottom and one area that looks like dead pixels to me. I'm procrastinating unrooting to take it in, but I did call the sprint store and the rep there told me that there are 2 different screens and right now they can only replace one...so maybe that's the issue.

You don't even have to unroot. Sprint really doesn't care. I took my rooted Evo in to get screen replacement on Halloween. I had flashed back a stock theme over my rom (virus always provides a back to stock theme to flash for his roms). But that can't hide my custom black splashsxreen.
They replaced it. I went back on Christmas eve (same store, same techs), and needed my camera lens replaced, and screen replaced (they Fd it up when they replaced it last time - dead spot). After leaving, I realized all the smashes around my bezel were gone too. They replaced damn near all my hardware,.....and kept my rooted guts.
I was told, if its a hardware issue, and you at least try to make it look stock, they don't really care. They know people root. Anyhow, I was impressed. Good luck, and don't stress the root.

Make sure it's a corp store, the franchises are terrible. Use the locator on their site.
That's obviously a manufacturer's defect, they should fix it whether or not you have an insurance or repair plan.

That's what I keep hearing, but I dunno if I have the balls to take a rooted phone into the sprint store. Kinda like driving 5 mph over the speed limit right next to a cop, he probably won't pull you over...but might.

Well I had sprint insurance but best buys seems better to me because if they cannot repair it they give you a brand new phone out of the box & they cover water damage. I was considering getting insurance for a month just to get it fixed. I should have taken my phone right over to the repair desk instead of a sales Rep.
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conflikt said:
Well I had sprint insurance but best buys seems better to me because if they cannot repair it they give you a brand new phone out of the box & they cover water damage. I was considering getting insurance for a month just to get it fixed. I should have taken my phone right over to the repair desk instead of a sales Rep.
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Best Buy only replaces it after 3 attempts to repair it are unsuccessful. Each time they try to repair it you will be without your phone for 2-8 weeks. They will rent you a loaner but it won't be an Evo. My TEP comvers water damage, but only through Asurion which means you have to pay the deductible. Stay away from Best Buy insurance, only terrible experiences there.

Yeah, if they offer water damage illvgo back to TEP. I just hate refurbished phones :[
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Just had to deal with sprint repair this past weekend. I had the white spots on my screen. They tried to give me a "harvested screen from a returned phone". Well, the spots were worse on that screen and the plastic was cracked, so they gave me my screen back saying they get what's sent to them and can't order brand new screens.
On top of all that, the manager was a complete **** stating that the spots are from me touching the screen and it happens to all touchscreen phones.
Oh, I was also told by the tech, that even with a new screen, the spots WILL come back and there's really nothing they can do about it but keep replacing the screen (if I can find someone nice enough to do it).

After reading this post it has driven to go ahead with this. Just gonna claim lost phone, rcv phone from asurion play dumb oh found old phone and now I have a spare for when I have to send orig. Device to HTC to repair. Won't have to deal with Sprint...I used to work for cust care....sorry If I helped any of you lol.

P.s. screen repair without TEP is only 35.00 at any repair center. Any store or rep that provided sub par svc, req a IRT on them. It is a formal complaint filed by a manager to the operations manager....you're gonna be rolling some big **** down a steep hill

Jataadroid said:
After reading this post it has driven to go ahead with this. Just gonna claim lost phone, rcv phone from asurion play dumb oh found old phone and now I have a spare for when I have to send orig. Device to HTC to repair. Won't have to deal with Sprint...I used to work for cust care....sorry If I helped any of you lol.
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This cant be true once you say they phone is lost/stolen the esn number is put on the block list and can never be activated again. Even if you tell them you found the phone they will request you turn in the phone or pay full market value for it.

Jataadroid said:
P.s. screen repair without TEP is only 35.00 at any repair center. Any store or rep that provided sub par svc, req a IRT on them. It is a formal complaint filed by a manager to the operations manager....you're gonna be rolling some big **** down a steep hill
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The manager was a complete douchebag and wouldn't listen to me and kept interrupting what I was trying to say. I left after I asked for the district manager's # and was denied.
Any way to file a complaint online?

bryank930 said:
The manager was a complete douchebag and wouldn't listen to me and kept interrupting what I was trying to say. I left after I asked for the district manager's # and was denied.
Any way to file a complaint online?
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If you are trying to get your screen replace just call a corporate store and ask to speak tech. Tell them your screen is cracked and need to be replaced. Ask do they have any in stock at the moment. It takes aound 15 min to complete. They recieve 40 new screens every week and if they dont have any ask to be put on the waiting list.
The spots are created by oil on our hands that settle on the screen and heated by phone usage, but this is a hardware defect because our screens should not absorb the oils.

craigbailey1986 said:
If you are trying to get your screen replace just call a corporate store and ask to speak tech. Tell them your screen is cracked and need to be replaced. Ask do they have any in stock at the moment. It takes aound 15 min to complete. They recieve 40 new screens every week and if they dont have any ask to be put on the waiting list.
The spots are created by oil on our hands that settle on the screen and heated by phone usage, but this is a hardware defect because our screens should not absorb the oils.
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I've had a screen protector (clarivue anti-glare) on since the screen was replaced the first time. I literally got the phone back with the new screen, left the plastic on till I got home and then installed the screen protector.
Doesn't sound like it's the oils from our hands.

[Q] Need a bit of help!

Ok so i have 2 HTC Desire's
Desire 1 has a smashed (SLCD) screen but worked fine
Desire 2 is temperamental some times it will come on and work for a bit but then it will reboot then hang at the HTC Logo ( this has a AMOLED screen)
is there any way to get ether one working i have reflashed Desire 2 to 2.3 thinking it was a bad rom or something but still the same i even taken the AMOLED screen out of Desire 2 and tried it in Desire 1 i get sound but no screen, the touch screen works as i can unlock it
any help would be nice
Thanks

I would send them back to HTC specially the 2nd one but I guess you don't have warranty for both phones.

no warranty =( there both just over a year old
just wish one would work

I guess when you sent them to HTC and the phone's are out of warranty, they will repair them if you pay for it. So I recommend you to send them to HTC and let create a free quotation and then you decide, if you let them repair or not.

Both phone have been opened up so there ain't no warranty stickers, will that matter?

RyanSmelliott said:
Both phone have been opened up so there ain't no warranty stickers, will that matter?
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It's out of warranty so it really wont matter at this point. They'll fix it but you'll have to pay for probably the parts and service.

Yeah i just spoke to a rep on there chat and he say's
We are booking your handset in for repair service. Please note that if our engineers determine that the fault you are experiencing is caused by physical damage, wear and tear or illegal software, it will not be covered by warranty. The repair will be chargeable and we will send you a quote. Should you not wish to pay that quote, there will be an approximate £25 diagnosis, shipping & handling fee to have the device returned to you and not repaired.
i know it will be silly money if i get a quote so i would have to pay £25 just to get my phone back =( ill have a go at fixing one there must be away LOL

I'm not sure how parts cost but it looks like you have a better chance of fixing the one with the busted SLCD than the 2nd one that seems to require a motherboard change.

yeah i know =( random one i know but aint there no way of getting the AMOLED screen to work on Desire 1

RyanSmelliott said:
yeah i know =( random one i know but aint there no way of getting the AMOLED screen to work on Desire 1
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I believe it's not possible. It goes beyond simply changing the display and the digitizer. A complete change of mother board could be required. I'm NO expert on the matter just so you know.

Please use the Q&A Forum for questions Thanks
Moving to Q&A

RyanSmelliott said:
yeah i know =( random one i know but aint there no way of getting the AMOLED screen to work on Desire 1
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From what I've seen, you cannot use an amoled screen on an slcd handset. And vice versa.
Swyped from my CM7.1 Desire using XDA Premium App

Insurance claim

I thought I was doing good by being honest ,basically rooted n had custom Rom for device but now back on t-mobile rom . Told them this but they say I'm not covered , basically can't pull ring to unlock n phone randomly flickers when on web and zooms in and out.
They said I didn't take due care to follow manufacturers guidelines and something about downloading an electronic virus .
Am I best just to send it for repair via store and pay the damage ?
9quid for 8months for nothing
Sent from my HTC One X using Tapatalk 2

Sounds like a hardware fault, send it to HTC under warranty

9quid? So from the UK?
You're covered by consumer protection laws. Sounds like your digitiser is faulty. Ensure its returned to stock and return it to the shop from whence it came. Dont take no for an answer.

Yeah 9quid a month insurance ,30 line rental. I was worried that they would find out anyway . Going to phone t-mo cs and ask.for repair but no say anything lol
Sent from my HTC One X using Tapatalk 2

It doesn't matter whether they find out.
It sounds like a hardware fault, a manufacturing defect. You don't even need insurance, unless it occurred after dropping it.
The EU recently decided that installing custom ROMs is fine. You'll just have one less thing to argue if you return it to stock.
Your complaint is with the retailer, not HTC.

Thanks for your help , I suppose in essence it shouldnt matter what Rom I run the screen should work . I'll book it in for repair the now . I should have just chucked it off wall. Guy in tmo store said that its the people who are honest that miss out

Good Luck with it, I had deductions when I wanted to update my O.S, into gingerbread. Didn't know if I will make a mistake, damage my phone and if then they will give me the insurance.

Insurance took 10-15mins of putting me on hold to find the terms and conditions , last one x I had smashed in my pocket when I fell off bike lol so thought it best to have it this time
Sent from my HTC One X using Tapatalk 2

HOX screen problem and repair

This is a couple of pic from my HOX that is faulty....i know theres afew people here that having the same screen problem as me and maybe not....the screen is glitching and sometimes blank but touchscreen still responsive....cause my warranty is void and i cant have a replacement, i want to make a repair at any phone shop that can repair it or if im brave enough, i do it myself...the cost in HTC center is expensive...what i want to know is, is the problem here is from the LCD display only and not on any other hardware...cause there is a LCD display with Digitizer that sell is cheaper than HTC center...and original..if i replace it, can the problem be solve...is it can be done...tq

At a guess I would say it's an issue with the memory holding the framebuffer, but it could be a problem with the bus connecting it to the screen.
Hard to say if a screen replacement would fix it.
If a stock ROM doesn't fix it, it's a hardware fault. That's usually covered under consumer protection laws. HTC are not obliged to uphold (or even provide) a warranty, but the retailer is obliged to honour your statutory rights.
Where did you purchase it?

BenPope said:
At a guess I would say it's an issue with the memory holding the framebuffer, but it could be a problem with the bus connecting it to the screen.
Hard to say if a screen replacement would fix it.
If a stock ROM doesn't fix it, it's a hardware fault. That's usually covered under consumer protection laws. HTC are not obliged to uphold (or even provide) a warranty, but the retailer is obliged to honour your statutory rights.
Where did you purchase it?
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Sounds serious....i have flash everything to stock using the right RUU and relocked the bootloader...when sending it to repair, they claim that i have rooted the device and warranty is void...when i said the cost of repair, they said its about RM500( around 150 USD )..and this is a lot...
I purchased my HOX in my country MALAYSIA, in 2nd hand market...the problem occur about a month of using....i received in perfect condition and LOCKED bootloader...
i hope this help, cause i really wanna get my HOX fix....

even i have the same problem.......it began shortly after the JB update...........i bought my phone from mobile store......but the warranty is given by HTC and i am afraid i also have voided my warranty by opening it and unlocking the bootloader...what to do ??

What i want to know is what causing this problem..if its like what BenPope said....is there a way to fix it....manually and cheaply.....

I have restored my stock backup and relocked the bootloader after that I did a hard reset.....after that no screen problem till now.....try it
Sent from my HTC One X using Tapatalk 2

martin132014 said:
What i want to know is what causing this problem..if its like what BenPope said....is there a way to fix it....manually and cheaply.....
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I don't know what your hox problem but I know it is hardware faulty cuz I read a thread in XDA bout the same problem like yours but the solution is send to HTC and get replacement with new unit. So that won't help you I believe as you void your warranty.
You could try searching in lowyat forum and look for shop that provide repairs for HOX. If you live in KL, there is one shop around pandan indah that could replace your lcd+digitizer for below rm200 i think.
Sent from my HTC One X using xda premium

My screen....before ...now fine after hard reset
Sent from my HTC One X using Tapatalk 2

godslay3r said:
I have restored my stock backup and relocked the bootloader after that I did a hard reset.....after that no screen problem till now.....try it
Sent from my HTC One X using Tapatalk 2
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DevilRedJack said:
I don't know what your hox problem but I know it is hardware faulty cuz I read a thread in XDA bout the same problem like yours but the solution is send to HTC and get replacement with new unit. So that won't help you I believe as you void your warranty.
You could try searching in lowyat forum and look for shop that provide repairs for HOX. If you live in KL, there is one shop around pandan indah that could replace your lcd+digitizer for below rm200 i think.
Sent from my HTC One X using xda premium
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godslay3r said:
My screen....before ...now fine after hard reset
Sent from my HTC One X using Tapatalk 2
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Well...I have did a hard reset a couple of times now...even the phone center do it for me...but it still occurs..what I want to know is, can replacing LCD with digitizer solve my issue....I just afraid it is a motherboard faulty...:'(

martin132014 said:
Well...I have did a hard reset a couple of times now...even the phone center do it for me...but it still occurs..what I want to know is, can replacing LCD with digitizer solve my issue....I just afraid it is a motherboard faulty...:'(
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i have confirmed it fro htc service center its not fault of LCD its mainboard (motherboard) issue.

dude i just got the issue again this morning ...............I have sent the phone to the service centre and i Just hope that they will replace the mainboard or watever is causing it and dont blame it on the unlocked bootloader or me opening the phone..............keeping my fingers crossed ............

scorpio50 said:
i have confirmed it fro htc service center its not fault of LCD its mainboard (motherboard) issue.
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Damn, that's bad...I was hoping its not...bad luck for me then...so I think repairing the motherboard only can be done in HTC center only...not other phone shops...how much can you think it will cost...

I have found out something....whenever the screen go wanky, when I flex the phone, the phone sometimes respond differently...sometimes ok sometimes make it worst...is this screen or motherboard problem I wonder....

martin132014 said:
I have found out something....whenever the screen go wanky, when I flex the phone, the phone sometimes respond differently...sometimes ok sometimes make it worst...is this screen or motherboard problem I wonder....
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I have the same problem. Did you find a solution or did you learned where prb exists? Mainboard or lcd?

This happend to me to and I send my phone to repear centre and they change the LCD Display and the problem still exist. Today I sended back to repear centre and will see what will the do with the phon. But from google I lern it is hardware problem on Mainboard! I hope the will change the mainboard or whole phone with new one.

Thant said:
This happend to me to and I send my phone to repear centre and they change the LCD Display and the problem still exist. Today I sended back to repear centre and will see what will the do with the phon. But from google I lern it is hardware problem on Mainboard! I hope the will change the mainboard or whole phone with new one.
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Same problem here..brief history of my One X
1. Phone is rooted, installed AOSP 4.2.2
2. I broke the screen last February and had it replaced (the center said its genuine HTC screen which they ordered from their contact from HTC, I've no way to check though but the quality is as good as the old one so no complaints there)
3. About a month ago, screen wont diplay when I unlock/wake..its just black but it can receive messages, play music etc..I can even answer calls (blind swipe of the screen to answer)
4. I gave up, and bought a new phone as I dont want to spend another S$200 bucks or so to repair it (initial screen replacement cost me S$240).But, out of curiosity, I booted it up last month (charged it to retrieve some pictures) and the display showed. The next morning, again it wont turn off.. As I have it encased in an otterbox commuter, I decided, WTH just do drop tests see if the otterbox was really able to protect.
After a few drops, I decided to wake the screen..And yes again it worked LOL
Now this on and off thing happens a lot..sometimes I'm able to wake it sometimes not (after a long period of the display being off)..
Just now, it wont turn on again, and again I dropped it face down (for the lulz) and the screen turned on again
here it is now, charging
One thing i noticed though, the screen would corrupt and lock up (sometimes) when I rotate screen to landscape
PS. damn this HTC One ultrapixel camera sucks

Local repair shops won't touch HOX screen

OK so here goes..
Butter fingers here was getting my phone from my pocket and I didn't have full grip of it and it flew out of my hand on the floor and the screen smashed. No problem I thought i 'll just phone the local places to get it sorted... No! Both places have said they won't touch the one x screen for post fix problems. Is this a general thing? Are the screens and lcd's out in the wild inferior?
Anyone else had similar issues with repair places?
Does anyone know how much HTC charge for the work?
Sent from my arse crack.

They wont touch it because hox screens suck, i had mine replaced 3 times in htc repair centre:
1) ripple, loose screen, dead pixel
2) ripple, yellow spot, light bleed
3) ripple, wont recognize touch until tou press it harder
3 screens!
See? It would cost THEM more money to really fix it than it would cost you to pay for the repair.
And.. my hox is on repair for 4th time now, ive had this phone since july 2012, ive used it for maybe.. 2 weeks in total? BYE BYE htc
Sent from my GT-I9000

I had similar issues with the HTC EVO 4g LTE.. After 6 phone I requested the s3 and love it
Sent from my SPH-L710 using xda premium

maddog, try http://www.mblueltd.co.uk/ Just got my mrs' Sensation screen fixed and they did a great job. Was less than a week with them.

HTC repair centers or shops that are accredited by HTC is your best bet anyway.. repairing it locally comes with the risk of them having it replaced with the chinese screen which is significantly worse, or even the SLCD1.
androidino - Not sure but I think it's 28 days after purchase that you can replace the device instead of messing around with repairs, effortlessly, you just say the word.

lol this might be the reason why insurance just gave me a new one instead of fixing the old one

Because the digitizer and the LCD are stuck together, and nobody can really seperate them.
Sent from something that's BETTER THAN YOURS

My local repair shops won't touch this phone too. They say it's way to complicated and expensive phone + it's hard to get genuine parts. You want it repaired - pay htc if your warranty don't cover the issue.

How much does HTC charge, does anyone know?
Sent from my HTC Sensation using xda app-developers app